Americas Best Value Inn Monroe

It was about when you would expect for the price. Its an old hotel, thus the price. The room was clean, but smelled of cigarettes even though it was supposed to be non-smoking. The breakfast area toilet was out of order as was the waffle maker. The pool had no water in it. If you want amenities, stay somewhere else.

Upon arrival at 1:54pm the attendant told me i had to wait a few minutes. The reason i remembered the time is because i knew check in was at 2pm. So i was okay with waiting until 2. But she tells me 2:30 or later because they were short of staff. So i had to leave and come back. We needed to use the restroom but it was out of order downstairs.

The non-smoking room smelled like it had been smoked in. The TV did not work. The ice machine was broken. When we called the front desk for help we were told “that’s not my department.” We walked across the parking lot and got a room at the Hampton In and that’s where we stayed instead of this place.

Well the people the reservation was for are 80 years old and above i requested downstairs for them when we arrived we were instructed no downstairs so these 3 people are on walkers and canes it was a job getting them up and down no ekevatores this trip eas a disaster Rose promised after the firdt night they would be moved that was a lie no rooms available downstairs they checked out monday i an waiting on my refund for 1 night because they checked out a day early!

The pool was covered with a tarp had I known that I would have never booked it. Ran out of the toilet paper had next to none in the bath room and no extra in the room. The room was good. The bathroom water was the hottest water I ever felt in my life. People was partying out in the parking lot til 3 am so every time I fell asleep I was woke up.

The bed was quite comfortable and the bed scarves a good idea. The jacuzzi was fun. But the area around the jacuzzi was badly lit; in fact the whole suite was shadowy no matter how many lights we turned on. The continental breakfast was sub-par. The scrambled eggs were dry and there was no butter for toast. Half your blue outside lights flickered. And please, put in some USB ports. It's the 21st Century.

There was not hot water. Door locks didn’t work. The front door is locked so you can’t get to the lobby after dark. You have to talk to the clerk through a window. The room smelled like I’ve been smoked in for years. I left with asthma. Continental breakfast was empty. if it hadn’t been after a long drive, we would’ve found something else and kept going.

The property had a convenient store right next to it, which was nice parking was adequate and the rooms were decent. They could have been a little more cleanly. The sheets had stains and the tub had hair. Be careful when you book a room they are misleading and the ones that say they have Jacuzzi tubs. Don’t make sure you verify before you stay other than that. It was an OK stay

Wireless door key HORRIBLY unreliable. Staff absolutely failed to answer the telephone. Three times from outside calls in and twice from inside the hotel using the house phone.

The room was decently clean, but the staff presence was nearly nonexistent. The breakfast was limited to only a hostess pastry and black coffee. The pool was not open for use and the staff claimed "new management" would make improvements soon.

Susan was a wonderful host. The room was recently beautifully remodeled & the bed was so comfortable. Truly a great value.

Staff were helpful and friendly! Room was nice and clean!!

Very clean

Very clean room

Poor cleaning the bathtub had black lines of mold , very sticky and it smells weird. My son have allergies all night,, They offered continental breakfast on Saturday until 10 and we went at 8:40am and it was totally empty not even a piece of bread.

Recently renovated rooms that are spotless and modern. The beds and pillows are very comfortable, making for a great night’s sleep. A fantastic choice if you’re looking for a clean and updated hotel experience.

This property will do if you just need somewhere to lay your head. The check-in lobby looked just as homey and pristine as advertised on the web. The personal accommodations, however, were a disappointment. My room had cobwebs, dead crickets, and sticky spots on the floor. The smell wasn't the greatest, but not too overwhelming after a while. I probably won't stay there again.

Booked two room that were wheelchair accesible and they only honored one on ground floor and had a hard time finding the reservations. Also as soon as we opened the door to the ground floor room there were roaches. The rooms has updated features but could not get pass seeing the roaches.

Dirty room, stained pillow case, stained hand towels, no tv remote, scant breakfast, and loud AC.

The hotel had recently been renovated, and our room was sparkling clean! My one complaint: no coffeemaker in the room. Alas. But the bed was comfy, the AC worked wonderfully, and it was very close to the places we needed to go. We didn't avail ourselves of the free breakfast, as it appeared to be mostly carb options (cereal, pastries, waffles), and we like a little protein first thing in the morning. But the breakfast area was clean and tidy when we peeked in. The staff was courteous, and checking in and out was an easy process. Traffic on Garrett Road can be a little hairy if you're coming from the east and traveling west on I-20. Do not take the exit Google Maps suggests. Go down to the next exit, turn around, and come back. Better yet, look at the map ahead of time and take the back roads. It'll save you some stress! Overall, we were quite pleased, and would stay here again.

The room was spacious and clean. Although not completely furnished (add a love seat will be perfect). Breakfast was simple, waffles/danishes/dry Cheerios/ coffee and milk.

No updates for phone charging or USB outlets

The room doesn’t have any USB ports and the bathroom needs an upgrade.

The room was clean but there were issues with the toilet flushing. There wasn’t toilet paper in the room so we had to go to the desk and get some. The facial tissue was almost empty and no replacement box. There wasn’t an in room coffeemaker. But the heater worked great and the beds were comfortable. I don’t plan to stay there again but it is definitely a no frills motel.

A place to sleep! Walls are so thin that the alarm clock next door woke me up! Noise all night as people come and go, and as mentioned above, all noice outdoors come indoors.

We arrive to check in around 11pm. I go inside, and ring and it takes forever for someone to finally come to check me in. I had to ring the bell several times. Next, we get to the room, which is supposed to be a mini suite, and we walk in and the “living room” area is completely missing any type of seating. All that’s there is a small table with a lamp on it where the couch would normally be and a tv on the wall across from it. We walk a little further in, and the lamp next to the bed is missing a bulb and the lamp shade is knocked down around the base. The next morning, we go to get breakfast. Prior to booking the room, I checked the site to be sure they at least had a waffle maker in their breakfast, which it stated it did. However, when we get to breakfast, all that’s there is a few stale bagels and stale cereal, and a sign that says to watch out for the waffle maker that doesn’t actually exist! Another lady walked in and asked the attendants (who were in the back just watching tv) about where the breakfast was and they told her that was the breakfast. The lady was pretty irate, and I felt the same way. While the bed itself was rather comfortable, nothing else about the hotel was worth anything! Definitely wouldn’t recommend!

Recently renovated rooms that are spotless and modern. The beds and pillows are very comfortable, making for a great night’s sleep. A fantastic choice if you’re looking for a clean and updated hotel experience.

The room was a nice size. The bed was comfortable but blankets too thin. The bathroom was small. TV remotes did not work for one of the televisions. The key would not work consistently for the door.

Over all good shape older property with a bit of wear huge room quiet area.

The hotel had recently been renovated, and our room was sparkling clean! My one complaint: no coffeemaker in the room. Alas. But the bed was comfy, the AC worked wonderfully, and it was very close to the places we needed to go. We didn't avail ourselves of the free breakfast, as it appeared to be mostly carb options (cereal, pastries, waffles), and we like a little protein first thing in the morning. But the breakfast area was clean and tidy when we peeked in. The staff was courteous, and checking in and out was an easy process. Traffic on Garrett Road can be a little hairy if you're coming from the east and traveling west on I-20. Do not take the exit Google Maps suggests. Go down to the next exit, turn around, and come back. Better yet, look at the map ahead of time and take the back roads. It'll save you some stress! Overall, we were quite pleased, and would stay here again.

Upon arrival at 1:54pm the attendant told me i had to wait a few minutes. The reason i remembered the time is because i knew check in was at 2pm. So i was okay with waiting until 2. But she tells me 2:30 or later because they were short of staff. So i had to leave and come back. We needed to use the restroom but it was out of order downstairs.

Amazing staff, always extremely helpful and of great service.

Loved how they did not give my room up because I was running behind schedule. Staff was very nice and helpful.I will be staying again

Please have physical id on hand if not you will not be able to check in will not allow to use mobile id i drove 5hrs and the room was non refundable a total waste of money

Front desk was super friendly and welcoming.

Staff were helpful and friendly! Room was nice and clean!!

Couldn't check in for 45 mind

Checking In- Dry Attitude. Room- Requested Smoke free- Had to Spray room down every night with Air freshener. Breakfast- should only be listed as unattended continental. Check Out Same Dry Attitude. Complained about toilet and sink. No response. never corrected.

The hotel had recently been renovated, and our room was sparkling clean! My one complaint: no coffeemaker in the room. Alas. But the bed was comfy, the AC worked wonderfully, and it was very close to the places we needed to go. We didn't avail ourselves of the free breakfast, as it appeared to be mostly carb options (cereal, pastries, waffles), and we like a little protein first thing in the morning. But the breakfast area was clean and tidy when we peeked in. The staff was courteous, and checking in and out was an easy process. Traffic on Garrett Road can be a little hairy if you're coming from the east and traveling west on I-20. Do not take the exit Google Maps suggests. Go down to the next exit, turn around, and come back. Better yet, look at the map ahead of time and take the back roads. It'll save you some stress! Overall, we were quite pleased, and would stay here again.

Front desk service was horrible! Not friendly!! I had to ask about any amenities. Internet code, for instance.

We have stayed 3 times, they ran out of breakfast in one hour, ran out most of the food the second time, 3rd time there was no food for them to cook. The trash cans were very full. It’s by a wooded area, I saw a raccoon having dinner.

Just here for the night and it meets all my needs Room is clean and property seems safe

in a bad part of town and charge a 75.00 deposit on top of room rate for what

The drains were slow in the sink and tub. The air conditioning units don't really pull the humidity out of the air, so everything (our clothes, towels, etc) felt damp all the time. The hotel advertised on Expedia that they offered free continental breakfast but it was just muffins bought from a store and coffee from a machine vs fresh brewed. So that was disappointing. But the staff was wonderful and overall the place was quiet and clean.

Property clean, staff friendly, close to airport and dining.

The property had a convenient store right next to it, which was nice parking was adequate and the rooms were decent. They could have been a little more cleanly. The sheets had stains and the tub had hair. Be careful when you book a room they are misleading and the ones that say they have Jacuzzi tubs. Don’t make sure you verify before you stay other than that. It was an OK stay

Over all good shape older property with a bit of wear huge room quiet area.

The hotel had recently been renovated, and our room was sparkling clean! My one complaint: no coffeemaker in the room. Alas. But the bed was comfy, the AC worked wonderfully, and it was very close to the places we needed to go. We didn't avail ourselves of the free breakfast, as it appeared to be mostly carb options (cereal, pastries, waffles), and we like a little protein first thing in the morning. But the breakfast area was clean and tidy when we peeked in. The staff was courteous, and checking in and out was an easy process. Traffic on Garrett Road can be a little hairy if you're coming from the east and traveling west on I-20. Do not take the exit Google Maps suggests. Go down to the next exit, turn around, and come back. Better yet, look at the map ahead of time and take the back roads. It'll save you some stress! Overall, we were quite pleased, and would stay here again.

Very quiet

It was about when you would expect for the price. Its an old hotel, thus the price. The room was clean, but smelled of cigarettes even though it was supposed to be non-smoking. The breakfast area toilet was out of order as was the waffle maker. The pool had no water in it. If you want amenities, stay somewhere else.

Not very comfortable, it was relatively clean but run down. Worth the extra to stay somewhere nicer. I decided to stay here over a cheaper place because of the free breakfast but they didn’t even put it out because there weren’t many people.

The appearance in general was nice. The lady that checked us in was great! The commode handle would hang, though, when flushed. The bed squeaked when you sat on it, which was annoying to sleep on. Plus, the breakfast wasn't very good at all. Hardly anything to choose from.

We arrive to check in around 11pm. I go inside, and ring and it takes forever for someone to finally come to check me in. I had to ring the bell several times. Next, we get to the room, which is supposed to be a mini suite, and we walk in and the “living room” area is completely missing any type of seating. All that’s there is a small table with a lamp on it where the couch would normally be and a tv on the wall across from it. We walk a little further in, and the lamp next to the bed is missing a bulb and the lamp shade is knocked down around the base. The next morning, we go to get breakfast. Prior to booking the room, I checked the site to be sure they at least had a waffle maker in their breakfast, which it stated it did. However, when we get to breakfast, all that’s there is a few stale bagels and stale cereal, and a sign that says to watch out for the waffle maker that doesn’t actually exist! Another lady walked in and asked the attendants (who were in the back just watching tv) about where the breakfast was and they told her that was the breakfast. The lady was pretty irate, and I felt the same way. While the bed itself was rather comfortable, nothing else about the hotel was worth anything! Definitely wouldn’t recommend!

The drains were slow in the sink and tub. The air conditioning units don't really pull the humidity out of the air, so everything (our clothes, towels, etc) felt damp all the time. The hotel advertised on Expedia that they offered free continental breakfast but it was just muffins bought from a store and coffee from a machine vs fresh brewed. So that was disappointing. But the staff was wonderful and overall the place was quiet and clean.

I was given a room under a loud nosy group of people, screaming, banging on the wall, we came here to get some rest after driving from South Carolina & yeah no rest tonight so we’ll be on the road sleepy tomorrow, they advertised breakfast, but say they only have muffins, wasted money & not to mention my son disabled

Breakfast was bare minimum not very healthy.

The room was decently clean, but the staff presence was nearly nonexistent. The breakfast was limited to only a hostess pastry and black coffee. The pool was not open for use and the staff claimed "new management" would make improvements soon.

The hotel had recently been renovated, and our room was sparkling clean! My one complaint: no coffeemaker in the room. Alas. But the bed was comfy, the AC worked wonderfully, and it was very close to the places we needed to go. We didn't avail ourselves of the free breakfast, as it appeared to be mostly carb options (cereal, pastries, waffles), and we like a little protein first thing in the morning. But the breakfast area was clean and tidy when we peeked in. The staff was courteous, and checking in and out was an easy process. Traffic on Garrett Road can be a little hairy if you're coming from the east and traveling west on I-20. Do not take the exit Google Maps suggests. Go down to the next exit, turn around, and come back. Better yet, look at the map ahead of time and take the back roads. It'll save you some stress! Overall, we were quite pleased, and would stay here again.

Breakfast was not continental breakfast.