Name: De Vere Cotswold Water Park
Address: Lake, 6, 17 Spine Rd E, South Cerney, England, United Kingdom, South Cerney, Gloucestershire, GB
Price range: $113–$320 per night
Rating: 8.23

What guests think

At De Vere Cotswold Water Park, travellers praise the scenic lakeside setting and generally friendly staff, while feedback often notes comfortable but dated rooms that can run hot due to a lack of air conditioning, plus a busy, conference-style atmosphere.

Breakfast is widely rated very good, but other dining and room service are inconsistent and frequently described as slow or overpriced. Cleanliness and maintenance feel inconsistent, with several reports of tired bathrooms, faulty fixtures and occasional housekeeping misses. The spa and gym draw praise, though pool access often requires paid treatments or extra fees, and parking can be busy with rooms spread far from reception. Overall, it suits guests seeking a comfortable base with on-site leisure, accepting some trade-offs in polish and policies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Spa and gym are praised, but pool access is often restricted to spa bookings or charged extra, with occasional closures. Parking can be busy or a walk from reception, and the large, corporate complex is spread out.

Related guest reviews

8

Alfredo

Oct 10, 2025

·

Stayed 1 night

To use the swimming pool you have to pay extra £10 each very unusual for De Vere hotel The breakfast bread is hard and the sweets like pain chocolate or pastry are not very fresh

8

Ajay

Nov 22, 2024

·

Stayed 1 night

November 2024: Stayed 1 night in deluxe double room. Lovely room, good size, quiet, nice shower. Downside: car park is far away. Booked restaurant but had to walk outside to get there in minus one degrees. Inconvenient

10

Pauline

Jul 23, 2025

·

Stayed 1 night

Any room with a lake view is great. I stayed on a Sunday so the facilities were quiet, and used the gym which was good.

8

Giles

Dec 19, 2024

·

Stayed 2 nights

The staff at reception were consistently friendly, helpful and generally brilliant. We requested to switch rooms for a lake view and they did everything to make this possible, meaning our second night was spent looking out across the water. Our dog was equally welcome and was treated to a cosy bed, blanket, bowl and plenty of treats! The area around the hotel is lovely, with very nice walks around the lakes. The room was clean, but we could easily hear the neighbours in both rooms we had. The parking situation was stressful when we arrived: the bays aren't well marked and most guests double parked meaning we had to park a ten minute walk away from where we were staying. This improved the following day when others checked out. The hotel offers electric vehicle charging, though it is expensive (we ended up charging outside the Cotswold Outdoor's store next to the hotel, which was much easier, faster and cost effective). The Boathouse restaurant was impressive, offering very tasty food and plenty of drink options. Overall, we enjoyed our stay but would recommend requesting a lake view upon booking otherwise you might pay a lot for a nice-ish room overlooking a car park.

6

Adam

Jul 7, 2023

·

Stayed 1 night

Unclear policy over use of the swimming pool for hotel guests. I only booked this hotel as it had a pool that my daughter wanted to use but unless you are paying for spa treatment you cannot use it and are made to feel like you are asking for something extra. This hotel should be clear what the policy is. Not visiting again

6

Simon

Sep 20, 2024

·

Stayed 2 nights

After choosing this hotel for what it had to offer was very disappointing. For our 3 night stay the spa was closed, the pool was closed and one restaurant was closed. When booking there was nothing to stay that these facilities would not be open so false advertising at it's best! A expensive place to stay when you cant use most of the facilities. The rooms were lovely and clean but will not be returning.

8

Jason

Jul 26, 2023

·

Stayed 2 nights

Overall a great stay and very efficient and good value for money. Spa was good but could do with a little maintenance around the pool. Also a little strange policy for using pool if a resident that you can turn up and enter for free if not busy however if you want to book a slot they want £24 understand that spa customers are using however they know how many booked and to ask a charge of £24 just to use the pool etc seems steep. Luckily we just turned up and it was quiet so went in for free however think the policy could do with reviewing

6

PHILIP

Oct 26, 2025

·

Stayed 1 night

Very busy hotel but the staff coped very well BUT we were in a room a long way from the main reception and restaurants. Coming out in the dark after eating there was no lighting working and was missing in places meaning we had to feel our way back to our room. Being in the countryside it was pitch black. I cannot believe that this hasn’t been pointed out to De Vere before and they haven’t done anything about it.

8

Chris

Oct 25, 2025

·

Stayed 1 night

Very comfortable with a feeling of luxury. However was disappointed to learn that the pool was only available to those booking a spa treatment. Since the pool was one of the features sought when selecting (we enjoy a pre breakfast swim ) I think the booking page should make this restriction clear.

10

Caroline

Oct 22, 2025

·

Stayed 1 night

Great room with access to lake, plenty of space and well proportioned - spa was good, but pool could be warmer ! Breakfast nice, but you need more coffee machines. Bar area nice and cocktails superb!

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Cleanliness

Many guests found spaces clean, but housekeeping and maintenance are inconsistent, with reports of missed servicing, dog hair, tired bathrooms, and occasional lapses such as unemptied bins or stained linens.

Related guest reviews

2

Jignyesh

Mar 31, 2025

·

Stayed 1 night

Poor cleanliness of the room unclean room and bathroom lots of dog hair everywhere then got told ground floor for dog owners was never given an option to not stay there as an asthmatic struggled to breath all evening. Room wasnt clean and everythibg was tired or damaged heating controls were poor.

4

Nilesh

Sep 11, 2025

·

Stayed 2 nights

Room and bathroom not cleaned properly. Complained to night shift supervisor. He will pass on to housekeeper in the morning. Nothing happened. Same state following day.

10

Beverley

Mar 30, 2025

·

Stayed 1 night

Fast check in. Very comfy bed with squishy pillows. Like a giant hug! Excellent choice at breakfast. Sadly just a one night stay for a family party nearby. Only niggle point was that bin in bathroom had not been emptied from previous occupants otherwise excellent stay.

10

Kulbir

May 17, 2025

·

Stayed 1 night

I had an absolutely fantastic stay at this hotel. From the moment I arrived, the staff were exceptionally polite, welcoming, and always ready to help with a smile. Their warm hospitality truly made the experience stand out. The hotel itself is spotlessly clean and very well maintained. My room was immaculate, with fresh linens, a pristine bathroom, and thoughtful attention to detail throughout. Overall, a top-tier experience. I would highly recommend this hotel to anyone looking for comfort, cleanliness, and outstanding service. I’ll definitely be returning!

8

Tara

Mar 30, 2025

·

Stayed 3 nights

Breakfast spread was very good. All staff very friendly. Housekeeping service very poor in the hotel rooms, was completed in a rush, left dirty towels etc behind. On another day did not come at all to clean the room and lacked top up of basics such as toilet rolls etc.

6

Vanessa

Jun 6, 2025

·

Stayed 4 nights

I have a 2 bedroom apartment, and they have to improve the cleaning.

8

Hilary

Sep 25, 2025

·

Stayed 6 nights

Very enjoyable stay. Reception staff very welcoming and accommodating.

4

Alessandro

Jan 21, 2025

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Stayed 2 nights

Very disappointed after spending £600 for 2 nights. Room had not been vacuumed properly in a long time. Carpets and sofa were full of dog hair, living area smelt of (dog?) faeces with stains to go along with it. Room was next to a loud generator which went off all night. Mentioned to reception to hopefully have a quick clean for the 2nd day, no one even came round to apologise or clean.

4

Andrew

Mar 29, 2025

·

Stayed 1 night

Very decent hotel and a lovely breakfast. Didn’t sleep well as found blood on the sheet as I got into bed but it was late so didn’t have time to get it changed. I just don’t see how it could have happened. Hotel said they would look into it but I didn’t get any outcome (not sure if I should but it would seem to me to be good practice to follow up such a situation with the guest once it had been investigated). Staff were very friendly.

10

Kwame

Aug 3, 2025

·

Stayed 2 nights

Clean and good service

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Rooms

Rooms are often spacious and comfortable with attractive lake views, but many feel dated and lack air conditioning, leaving them hot in warm weather. Expect some noise at busy times and limited in-room extras like fridges; lake-facing rooms are preferred.

Related guest reviews

10

Moira

Mar 24, 2025

·

Stayed 1 night

Had an amazing room with a balcony & fab view. Thoroughly enjoyed our stay 😊

6

Ryan

Apr 19, 2025

·

Stayed 2 nights

No wifi in the room and no signal

6

Victoria

Aug 8, 2025

·

Stayed 4 nights

The property was nice, only complaint… our bed was horrible. The mattress dripped over the sides of the box spring. If you got to close to the edge, you almost rolled out of the bed. The mattress was very worn.

6

James

Aug 12, 2025

·

Stayed 2 nights

The Good: The hotel is in a lovely location and the front desk is very modern looking. You can go on some lovely walks around the surrounding area. The staff were pleasant and I can't fault the service. The Bad: The hotel doesn't have aircon which with the current hot summers is a bit unbearable. They did supply one fan in the corner of the room, but it was so loud when turned on it sounded like an old tracker. The breakfast was over priced at £20 per person it was nothing special. The same for the bar food, £20 for a standard cheeseburger and chips which honestly didn't taste very nice. You aren't allowed to use the pool unless you book overpriced spa treatments. Overall this isn't a four star hotel based on what you actually get.

6

Jacob

Jun 28, 2025

·

Stayed 2 nights

No air conditioning in rooms!!! Room was like a sauna and despite accepting the offer of a fan in the room, it never arrived even after requesting a further two times and no communication of why I didn’t get one. Poor show. Due to the room being soooooo hot, the windows and balcony door had to be left open and the main A419 is close enough to hear every bump with the cars travelling on it. Not as serene as it looks!

10

Lilliemay

May 11, 2025

·

Stayed 1 night

Beautiful hotel, food, service and atmosphere. The rooms are a tad dated and could do with a freshen up, but other than that an amazing stay and would highly recommend.

8

Lauren

Jul 2, 2025

·

Stayed 1 night

We stayed during a hot summer weekend with our dog. There was one freestanding fan which wasn't very powerful. Really the room needs aircon. The lighting in the room is poor so you need the curtains open to see which obviously then lets in more heat. So the option is a very very hot room or a dark one!

8

Nicola

May 17, 2025

·

Stayed 2 nights

Was a lovely place, beautiful surroundings, friendly helpful reception staff. We had an upgrade to a lake view with balcony which was really lovely and made our weekend. We were lucky with some beautiful weather too. Only a couple of little gripes, the car park was always busy, so in the height of summer I imagine it’s difficult to park there. The pillows in the room were very small and way too soft, maybe a couple of harder pillows in the cupboard would be nice. Also the option of a fridge, to keep your own cool bottles of water (although they do have free water fountains on the ground floor where you can refill your own water bottle). Lastly the heavy banging doors - these were terrible, we were in a room where you go through a single door to then a shared entry way and 2 more doors to your actual room, this made it extremely noisy, I understand they have to be heavy fire doors to close, but some soft closing mechanism as it shuts would be a really great idea, as if I were there for a week in an apartment, it would have been too much. Overall a fantastic stay, we will go back again for sure. Fantastic area to visit, very beautiful.

8

Darren

May 11, 2025

·

Stayed 1 night

Down side was our room ground floor facing car park very very poor lighting in the room Try book a water facing room We were told these were sold out no chance loads empty

8

Zoe

Feb 17, 2025

·

Stayed 2 nights

Really enjoyed our stay at the hotel, it is a lovely place with the lake being a beautiful feature. The hotel is really nicely decorated and clean, the reception is inviting and the restaurant for breakfast was excellent. Our only criticism was the bed, it’s a very small double with a very soft mattress which did not allow us to sleep well but that my suit others.

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Service

Staff are frequently described as friendly and helpful, but delivery is inconsistent, with slow responses, poor communication, and occasional issues resolving requests or servicing rooms.

Related guest reviews

8

Geoff

Nov 17, 2025

·

Stayed 1 night

nice clean room, staff friendly and efficient

10

Nicola

Dec 21, 2024

·

Stayed 1 night

Fantastic stay! Hugely impressed with every aspect. A special mention to Oliver who checked us in and Jan at the health club. Both were excellent.

4

Scott

Nov 19, 2024

·

Stayed 2 nights

A lovely hotel in a great location. However the problem really is the staff. I know they don’t really care, it’s a job to them. But at least pretend to care! Room not cleaned despite asking several times. Waiting until 4:30pm for the room to be serviced is a tad poor. Being cashless is actually inconvenient for some guests. Just because the hotel can’t be arsed to go to the bank. And frankly only allowing spa treatment customers to use the pool is really bad. I didn’t want a spa treatment - I just wanted to swim a few lengths, is that too much to ask? It actually was. All front and no knickers with this place.

8

Gillian

Jul 27, 2025

·

Stayed 2 nights

Had a lovely stay. Check in was a little underwhelming with until receptionist. It was busy but he was not very helpful and a bit dismissive. The other lady at the desk was lovely and super helpful. Room was comfy and I had a great view of the lake. Had to query my accommodation as was supposed to have a SC apartment but door was closed. Took a long time to get this solved but when sorted someone cane straight away to sort it out. Very comfy bed and nice clean rooms. Decor a bit dated and dark but standard hotel look. Super close to tourist spots. Would stay again.

6

David

Feb 19, 2024

·

Stayed 2 nights

This was our second stay at this hotel. It will be our last. From chick-in, rooms not all ready on time, to having to wait for 40 mins to get a drink from the bar and only when we chased it up, the service wasn't great. We were overcharged fro breakfasts - should have been six but charged for nine - our key card didn't work and had to keep recharging it. Also, what a cheek to ask to pay £10 to use the spa when it is supposed to be part of the package. The only reason we chose to stay here was because it allowed dogs. Our room wasn't serviced either. All in all, a hugely disappointing stay.

6

Lesley

Aug 5, 2025

·

Stayed 3 nights

I have very mixed reviews about my stay. I really enjoyed it but not because of the hotel. Where do I start, the staff went above and beyond to make sure that you enjoyed your stay and that it was a pleasant one. I went with a girlfriend and we had a blast. For a hotel of this size it was supposed to have three different types of restaurants a bar, Italian and a general restaurant. The menus were very similar in all three, the Italian only offered pizzas and a lasagne and that was about as Italian as it got. The bar menu was burgers and from what I could see. The general menu was a mix of both. There was no lunch time menu when you could just get a sandwich and no change to the menu for the full four days that we were there. The swimming pool was full of children which did not allow you to just relax around once you to received your Spa treatment which were amazing. They have a real problem with the drain in the spa rooms and not getting rid of water from the sinks properly. We had to move hotel rooms because the shower had no door and the water flooded the bathroom floor. The staff dealt with this issue and were very helpful. Not every room had usb ports so make sure you bring a charger. The setting is amazing and very chilled, I would go back but my expectations would be lower.

6

Mary Angeline

May 28, 2024

·

Stayed 2 nights

The rooms are clean but needs updating. No fridge and air-conditioning for standard rooms. Room Service is Disappointing. The only way to order food is through their online portal. They said food will be delivered between 35 to 45 mins. But it took them more than 2 hours and 2 follow up calls with reception to deliver our food. The hotel is very secluded so deliveries from outside restaurants are not available. The kids were starving and it was really late when we received the food. No apologies, reasons for delay and compensation for the inconvenience offered. Such a shame as the hotel itself is lovely and the reception staff seem welcoming. Their online portal is a good idea if only it is executed efficiently and effectively.

4

Dan

Feb 16, 2023

·

The room service (food) option was cancelled for the evening. We received multiple updates leading up to the booking about their main restaurant being closed. We decided to order room service but received no information about it being closed when it was time to order (9pm). We were told we should order a domino's pizza and the staff weren't particularly sympathetic. I wrote to the Hotel to raise this the next day, hoping for some reasonable compensation, my message was never replied to.

10

marion

Jun 20, 2025

·

Stayed 4 nights

Lovely place to stay. We actually added another 2 nights it was so relaxing. Elenor on reception was very helpful. Only criticism was the food in restaurant wasn’t up to much, staff didn’t know whose table ordered what. We were told not to start eating in case it was someone else’s! Total lack of staff, that’s my only complaint. Could never get through on the phone, just rang off the hook.

8

Hilary

Sep 25, 2025

·

Stayed 6 nights

Very enjoyable stay. Reception staff very welcoming and accommodating.

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Location

Scenic lakeside setting with easy walks and a handy base for exploring the Cotswolds; many recommend booking a lake-view room. Some mention road noise from the A419 and parking or distances within the site.

Related guest reviews

8

Gemma

Jan 1, 2025

·

Stayed 3 nights

Good hotel to base yourself at for visiting various places in the Cotswolds.

10

Andrew

Jun 30, 2025

·

Stayed 3 nights

Lovely location on the lake. Ideal for evening and morning walks around the lakes before or after a day visiting the beautiful Cotswold villages.

10

Carol

Jul 13, 2025

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Stayed 4 nights

The area is beautiful

10

Paul

Mar 26, 2025

·

Stayed 2 nights

Great location.

10

Tracey

Jun 4, 2025

·

Stayed 3 nights

Great hotel, lovely location

8

Giles

Dec 19, 2024

·

Stayed 2 nights

The staff at reception were consistently friendly, helpful and generally brilliant. We requested to switch rooms for a lake view and they did everything to make this possible, meaning our second night was spent looking out across the water. Our dog was equally welcome and was treated to a cosy bed, blanket, bowl and plenty of treats! The area around the hotel is lovely, with very nice walks around the lakes. The room was clean, but we could easily hear the neighbours in both rooms we had. The parking situation was stressful when we arrived: the bays aren't well marked and most guests double parked meaning we had to park a ten minute walk away from where we were staying. This improved the following day when others checked out. The hotel offers electric vehicle charging, though it is expensive (we ended up charging outside the Cotswold Outdoor's store next to the hotel, which was much easier, faster and cost effective). The Boathouse restaurant was impressive, offering very tasty food and plenty of drink options. Overall, we enjoyed our stay but would recommend requesting a lake view upon booking otherwise you might pay a lot for a nice-ish room overlooking a car park.

10

Michelle

Apr 8, 2024

·

Stayed 2 nights

Loved the hotel estate, very beautiful. Swans gliding in the lake outside the hotel room made a fantastic start to the day. Breakfast was enormous and we could take our time with it. Fantastic holiday for the family.

8

James

Jun 18, 2024

·

Stayed 3 nights

Greatly positioned hotel for exploring the Cotswolds. The hotel is well situated on a lake with lively views from the lakeside rooms

8

Lukasz

Feb 15, 2025

·

Stayed 2 nights

Place is nice to someone who likes to hike. It’s 30 min drive to bear at Cotswold attractions. 1. rooms are far from reception 2. hallways between rooms are tiny - only one person fits otherwise you will hit someone with door 3. Sound proof is poor between rooms 4. Breakfast area has only tomatoes and mushroom - no more vegetables. We preferred to eat outside

8

Andrew

May 2, 2025

·

Stayed 2 nights

Very nice lakeside resort hotel. Great atmosphere, well kept property, good size room, excellent breakfast. Make sure you book a room with a view over the lake. Would have given 5 stars but for (a) the prices in the bars/restaurants, definitely pricey and (b) the quality/choices in the restaurants - would have expected better at these prices.

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Dining

Breakfast is widely rated very good with plenty of choice, though a few found items lukewarm. Other dining and room service are inconsistent, with reports of slow service, repetitive menus, and prices that feel high for the quality.

Related guest reviews

8

Adam

Oct 7, 2025

·

Stayed 3 nights

Mostly nice rooms if you get the right area of the hotel. Well equipped gym and the spa looked nice although I didn't use it. Food was expensive for the quality in the bar, but the hotel breakfast was very good.

8

tracie dawn

May 21, 2025

·

Stayed 3 nights

Beautiful waterside setting for this lovely hotel. Nice breakfast with good choices but surprising lack of continental chice ( cold meats and cheeses). Both on site restaurants are overpriced for what they are

8

Ian

Nov 2, 2025

·

Stayed 2 nights

So the staff were excellent and the room was very nice. Breakfast was busy but excellent choice and plenty to choose from. Downside - corridor smelt of damp. The evening restaurant meal was not great and I wouldn’t recommend eating in the main hotel restaurant. Value wise ok and location very nice.

8

Binz

Jul 11, 2023

·

Stayed 1 night

The fried breakfast was not up to standard. The bacon had raw rind, hash browns were over cooked and oily. Definitely not worth £15 per person. Pastries were dry.

8

Sharon

Jul 2, 2023

·

Stayed 1 night

Friendly reception staff, quick check in, room was large and spotless with nice bathroom. Only negative with room was the 2 small windows that only opened a little so it was very warm to sleep in. Great parking, lovely lakes to walk around. Fab breakfast, so much variety but you need to book. Evening meal was ok, they get very busy and we had to wait quite a while and when food arrived it was just warm. Drinks at bar were expensive too.

8

Mike

May 14, 2024

·

Stayed 1 night

The property was impressive with the room being quite a good spec. Huge windows offered a lovely view of the lake area and the stand up fan offered relief from quite a stuffy evening. There were some quality amenities and facilities on site too. The parking was ample but even the closest areas required a sizable walk to reception and that is including the disabled parking bays. The biggest disappointment for me was the dining experience. I ordered a starter and main. The starter took a while to get to me and once finished, it took another 30 minutes for the main to arrive which was quite frustrating as I was hungry once sat down. I appreciate it may have been busy but I still think the service could have been improved upon. Breakfast was set up nice and I was shown to a table before participating in the buffet. The food was quite tasty and well cooked but it was overshadowed by the so-called apple juice which had this awful metallic aftertaste which lingered long on the palate and detracted from the taste of the food just consumed. Overall everything was pretty good but the dining meant this review lost out on a star which otherwise would have been a 5 star experience.

6

Rachel

Nov 16, 2025

·

Stayed 1 night

Cheap room rate, very comfortable large room, great bed, but shockingly bad room service. £19 for a pizza that tasted like cardboard (a supermarket pizza would’ve been much better) and £10 for bizarrely inedible Ben & Jerry’s — I don’t even understand what they did to it to result in several inches of solid yellow ice on the top. The next morning I went down to the breakfast buffet and took my coffee outside to look at the pretty view for a minute. I then turned around and found all the doors locked, and the staff person who one minute earlier had welcomed me to breakfast let me back in and told me off: “You’re not supposed to come in this way”. I’d just walked out through the same doors one minute ago — really weird. Basically, don’t attempt to eat here!

6

John

Aug 12, 2025

·

Stayed 1 night

Food was cold and tasteless Waited 45mins from starter to main wasn’t a problem for us but they forgot our mains so worried if we had not chased we would not had received. Staff were brilliant with sorting this out and refunded one of the mains as an apology. A small coffee with almond milk £4 but yet if you have normal milk is free at breakfast I think this was unfair and over priced for a very small coffee which I had to queue and wait for while the family sat down for breakfast At breakfast they should give options for people with allergies to milk

8

Heiko

Nov 19, 2025

·

Stayed 2 nights

The standout was the breakfast buffet, which was very generous and good quality. lovely lake views from the Brasserie. The room felt pretty basic and parts of the hotel are a bit tired. It was clean. Staff were ok, not much to say, did their job and not much else. Maybe because it is such a busy place. Car parking was ok, too. Location is great.

8

Andrew

May 2, 2025

·

Stayed 2 nights

Very nice lakeside resort hotel. Great atmosphere, well kept property, good size room, excellent breakfast. Make sure you book a room with a view over the lake. Would have given 5 stars but for (a) the prices in the bars/restaurants, definitely pricey and (b) the quality/choices in the restaurants - would have expected better at these prices.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$117
February	$118
March	$132
April	$141
May	$143
June	$153
July	$141
August	$171
September	$173
October	$137
November	$133
December	$164

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $309	5 $297
6 $118	7 $159	8 $135	9	10 $116	11 $132	12
13 $116	14 $154	15	16 $320	17 $120	18	19 $146
20 $131	21 $134	22 $141	23 $182	24 $303	25 $160	26
27 $120	28 $119	29 $150	30 $165

Su	Mo	Tu	We	Th	Fr	Sa
				1 $131	2 $163	3 $178
4 $120	5 $251	6 $131	7 $168	8 $167	9 $121	10 $179
11 $113	12 $125	13 $157	14 $140	15 $237	16 $138	17 $155
18 $129	19 $122	20 $124	21 $155	22 $124	23 $125	24 $163
25 $142	26 $128	27 $124	28 $132	29 $139	30 $124	31 $127

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About this property

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What guests think

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