Name: Best Western The Plaza Hotel Honolulu Airport - Free Breakfast
Address: 3253 North Nimitz Highway, Western Honolulu, Honolulu, Hawaii, United States of America, Honolulu, Honolulu County, US
Price range: $155–$185 per night
Rating: 7.65

What guests think

Best Western The Plaza Hotel Honolulu Airport - Free Breakfast draws travelers for its proximity to HNL, free shuttle, and included breakfast, with many praising friendly staff, while dated rooms, frequent traffic noise, and an industrial setting temper expectations.

The shuttle is useful but can be delayed, hourly, or occasionally out of service, and parking on site is expensive. Breakfast is widely liked, though early departures may miss it and peak times can be crowded or run low on items. Service is often warm, but some guests cite early check-in fees, billing holds, and inconsistent shuttle coordination. Overall, expect a practical overnight stop for layovers rather than a longer vacation stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Airport shuttle is convenient but sometimes delayed, hourly, or temporarily out of service. Pool is available, on-site parking is costly, elevators occasionally go out, and there is no on-site restaurant or bar.

Related guest reviews

8

Bryce

Oct 19, 2025

·

Stayed 1 night

So here’s the deal with this property. It’s the best of the three Honolulu airport hotels as far as property condition goes. And they have a shuttle (although it was broken down on my trip - they booked me a Lyft for free instead). There’s one downside though that I think is worth mentioning if you’re a light sleeper. This hotel sites just feet from the elevated interstate. The only interstate and busiest road in Hawaii. And if you get a room on that side of the building you can hear it, even over the air conditioning. This doesn’t bother me, and I did have a room on that side. But if you’re a light sleeper the Pacific Marina or Honolulu Airport Hotel are quieter. Overall though this is still The nicest property when comparing the three options at HNL.

8

Irene

Jan 14, 2025

·

Stayed 3 nights

One of the elevators was out of service which made it challenging to get up and down quickly especially with luggage. The day we needed airport transport there were so many people waiting and not enough shuttles to get us there on time. The front desk did however, order some taxis to help get us all to the airport at their cost. I think it may help to have people sign up at reception for the airport transport so the hotel would know before hand how many people would need transport and could plan accordingly. Breakfast was very good with so many choices. I need dairy free options so I’d suggest having a dairy free milk for coffee and cereals and perhaps cook the scrambled eggs without milk. The pool area was nicely set up as well. This hotel is still a good choice for being close to the airport.

8

Daniel

Jul 15, 2025

·

Stayed 1 night

The hotel is close to the airport and is clean. The pool is clean and open until 9pn. I would have rated it higher, but they charged me $50 for an early check-in. The room was available, its not like that had to send cleaning service to it. Also, although it's clean, its dated. It could use room makeovers, and bring in some light.

4

Olga

Jul 25, 2025

·

Stayed 1 night

Room was adequate but dining and bar facilities were non existent. Very poor considering many travellers arrive tired, hungry and looking forward to a beer. There was nothing in hotel and very limited in the immediate facility.

6

Utpal

Jan 1, 2025

·

Stayed 1 night

Breakfast was good. Shower was not comfortable. One of the elevators was out of order.

6

Joseph

Apr 15, 2025

·

Stayed 2 nights

This hotel is convenient to the airport, but it's old and dated, and the shuttle, which is one of their biggest assets, only runs at the top of the hour instead of continuously. So depending on your flight time, your only choices are to arrive at the airport ridiculously early or possibly too late. I'm sure it's convenient for the hotel, but not for the guests.

10

Rebecca

Jul 16, 2025

·

Stayed 1 night

Breakfast was fantastic, shuttle to airport, loved the deep pool, price was decent!

6

Ray

Oct 9, 2025

·

Stayed 1 night

We booked this hotel because they offered shuttle service to the airport and we had a very early morning flight. When we arrived, we were told the shuttle was out of service and we should take an Uber. In the morning an Uber was booked for us, but never showed up. The staff was not very helpful and we were very worried that we would miss our international flight.

8

Kristin

Aug 10, 2025

·

Stayed 1 night

We chose this hotel because of the convenient location to the airport and shuttle service. Shuttle service was very slow from airport and it only goes back to the airport hourly. We tried to hire 3 different taxis and no one would take us to the hotel, they all said we had to wait for the shuttle. We had been travelling for over 24 hours and really just needed to sleep. The shuttle service could be improved quite easily. Otherwise good stay. Building was a bit dated.

10

JOHN

Aug 9, 2025

·

Stayed 1 night

Stayed one night during a layover, so we didn't get to enjoy all of the amenities. Check-in was easy( and the staff told us we had 20 minutes to hit McDonald's next door which was badly needed.) Pool looked nice and the free breakfast was really tasty and the dining area was clean. The shuttles were on-time and courteous.

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Cleanliness

Many guests report clean rooms, but recurring issues include odors, ants or bugs, and stained towels; some bathrooms and fridges needed better upkeep.

Related guest reviews

4

Sandra

May 14, 2025

·

Stayed 1 night

If I was staying here anymore than 1 night I would have relocated. Room smelled like mold and didn’t feel clean.

6

Cyrenna

Jul 30, 2025

·

Stayed 4 nights

Our room had these bugs that would not go away. Towels were stained. The room had a smell

10

Fengping

Nov 9, 2025

·

Stayed 1 night

Staffs are amazing! Room was a bit dated but clean. Easy access to airport. Morning buffet was good.

6

Kenneth

Apr 10, 2025

·

Stayed 1 night

The air conditioner in the room had mold and needs a thorough cleaning. Otherwise, the room was very clean.

8

Rachel

Jul 25, 2025

·

Stayed 2 nights

Staff were warm, knowledgeable and friendly. The shower in our room had excellent water pressure. The room was clean and quiet and great for sleeping off post-flight jet lag. The location of the hotel is in a highway-filled dingy part of town and is very unpleasant/scary to walk anywhere. We Ubered to Pearl Harbor Memorial and Waikiki with great experiences.

4

Marie

Jan 27, 2025

·

Stayed 1 night

Just spent one night to and then back from New Zealand… good free breakfast, friendly and accommodating staff, comfortable bed, but ANTS in the room,

8

Stacy

Jun 15, 2025

·

Stayed 1 night

Room was clean and comfortable and staff were friendly and helpful.

4

Lynne

Jan 9, 2025

·

Stayed 1 night

Towels stink, they smell like dirty feet. There were wads of black hair in the shower and on the shower curtain, not sure the tub and shower were cleaned following the previous guests. There were crumbs on the carpeting. I didn't follow up with the front desk as we were only there for 1 night, and were exhausted from a very long day of travelling. But the room didn't feel clean.

10

Miura Pepper

Jan 21, 2025

·

Stayed 4 nights

My husband and I had a really good time however, we were very careful not to have any food out at any time… There were still an ant infestation and at one point we woke up with ants covering our bed. Itty-bitty tiny ants. Bad weekend to have a lifelong phobia.

10

Bradley

Jan 29, 2025

·

Stayed 1 night

Clean, comfortable, big room, view window, included self-serve breakfast bar had impressive number of choices and good food. Lots of military families. Great airport hotel. We'll use it again when transiting through HI.

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Rooms

Rooms are basic and dated, with some spacious layouts and a few good views; many highway-facing rooms experience significant road noise and AC units can be loud. Some areas lack elevator access, and bed comfort and bathroom size vary.

Related guest reviews

8

Bryce

Oct 19, 2025

·

Stayed 1 night

So here’s the deal with this property. It’s the best of the three Honolulu airport hotels as far as property condition goes. And they have a shuttle (although it was broken down on my trip - they booked me a Lyft for free instead). There’s one downside though that I think is worth mentioning if you’re a light sleeper. This hotel sites just feet from the elevated interstate. The only interstate and busiest road in Hawaii. And if you get a room on that side of the building you can hear it, even over the air conditioning. This doesn’t bother me, and I did have a room on that side. But if you’re a light sleeper the Pacific Marina or Honolulu Airport Hotel are quieter. Overall though this is still The nicest property when comparing the three options at HNL.

2

Alejandra

Apr 20, 2025

·

Stayed 1 night

Old Air Con very bad Beds bad

8

Nancy

May 15, 2025

·

Stayed 1 night

Hotel is convenient to airport. Rooms are spacious. AC did not get lower than 73 degrees so room was stuffy. Beds aren’t the most comfortable. Breakfast buffet looked nice.

8

Gary

Apr 14, 2025

·

Stayed 1 night

Breakfast was amazing!!! Room was nice and we could even see the ocean. Bathroom was small— but had great towels. Lost Star was for the bathroom size, Not our hotel for the week— but flew in late— and wanted somewhere close to the airport.

8

Brian

Aug 10, 2025

·

Stayed 1 night

The staff was friendly. It was a quick check in and they made accommodations to let us into one of our two rooms early so that we could rest since we came in early in the morning. It did cost us 50 bucks. I like the large fixed windows in the rooms that overlook the surrounding areas even though we're at the airport and have mostly a city view with a partial ocean and mountains in the distance. I selected this hotel to be close to the airport for a transfer to our flight, with breakfast. I found food in the area to be sufficient. I recommend the big kahuna pizza. I'm surprised that they only transfer one an hour. They're so close. It would probably be less than a 10 minute turnaround. One of the only things I could mention negative would be in one of my rooms had a warn hole in the carpet, not surprising at the end of the season.

8

mingshuo

Oct 27, 2025

·

Stayed 1 night

Convenient location, but the room is close to freeway. Be mindful of some degree of noise.

8

Dorothy

Sep 9, 2025

·

Stayed 1 night

The hotel is dated and so was the room I got. Room was clean and decent. The hot breakfast was great and plentiful. A drawback for me was the noisy freeway. I got a room on the first floor facing Nimitz Highway, not so lucky me! You can hear the loud traffic and just about every noise on the freeway. The noise made for an unpleasant 1-night stay.

8

Joy

Feb 4, 2025

·

Stayed 1 night

Close to airport. Airport shuttle was very convenient. Easy check in and check out. Sliding door at rear of room was unlocked at check in. Not enough towels for number of people on reservation. Very close to the road, so traffic noise was loud. Air conditioner was very loud.

4

Lori

Oct 24, 2025

·

Stayed 1 night

The hotel is right along the freeway and the traffic noise is excessive. Paired with uncomfortable beds and noisy air conditioner, this was not the place to stop for a night to get some sleep. While it was super convenient after arriving on a very long flight, I would not stay here again.

8

Joanna

Jul 16, 2025

·

Stayed 1 night

You may get a room without elevator access, this can be a pain if you have a lot of heavy luggage. Also, the water is really warm even on the coldest temperature setting. Other downside if the AC unit was really old, wasn’t on when we got to the room and took forever to cool the room. Was time to check out by the time the room got cool. Staff was friendly, hotel is extremely clean.

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Service

Staff are frequently described as friendly and helpful with quick check-in and shuttle assistance. Some guests noted inconsistent support, early check-in fees or billing holds, and occasional shuttle coordination problems.

Related guest reviews

10

Malvina

May 24, 2025

·

Stayed 1 night

Love the staff, so friendly and helpful.

6

Diane

Mar 13, 2025

·

Stayed 1 night

I was pretty disappointed with the check-in. My flight got in and I got to the hotel at about noon or a little after. Even though the room was ready, they wouldn’t let me go to the room until at least 2 PM unless, they said, I paid a $75 early fee. I don’t think I’ve ever had a charge for two hours early. Sometimes the room is not available, but in this case it clearly was. And so I was exhausted from travel so I gave her my card and the charge was not $75. It was $89. After already way over paying for the average hotel room that it is. I know this is Honolulu and prices are higher, but there was no need for that charge for two hours early. Especially since I checked out about six hours seven hours early the next day. For an airport hotel to do that with no leniency was pretty disappointing. I will likely not choose this hotel again for that reason. I get it that the counter staff are not the ones responsible, but this woman was not at all sympathetic or caring.

4

Malvina

Mar 5, 2025

·

Stayed 2 nights

The night I check into the hotel I had already prepaid through a third party but front desk agent claim she didn’t see the reservation in the system. The agent and the one in the rear decided to input my information again causing me to be charged 3 times for the room and twice for the deposit. They refunded one charge and told me I have to wait for my bank and the process for it to return. Why not refund all my money when the manager also admitted it was an error on their part. Instead my money is held up do to their mistake. Nothing was offered to me as a frequent guest other than apology. After they refunded some of my money another charge was came back out. I now have to submit fraud charges because they were only supposed to take a $50 deposit.

10

Doreen

Aug 5, 2025

·

Stayed 1 night

The front desk lady was super friendly and helpful

4

Michelle

Apr 29, 2025

·

Stayed 1 night

Waited almost an hour for the shuttle to pick us up. A few of the front desk staff were unfriendly. Breakfast menu included eggs and sausage but they ran out 45 minutes before the end of breakfast. No towels at the pool

10

Alysa

Mar 8, 2025

·

Stayed 1 night

Friendly staff, easy check-in, and quick shuttle service

10

jay

Nov 9, 2025

·

Stayed 1 night

Customer service was awesome

2

Stephan

Jan 4, 2025

·

Stayed 1 night

Booked one room for our family and another for three students on a field trip. Informed the hotel of the three students’ names and arrival times and the hotel was unwilling to let the students in despite speaking with me on the phone and despite numerous invitations to read their communications from Expedia. Students had to sit in their dingy and over-air conditioned lobby for hours while the manager was “on lunch break.” The height of unprofessionalism. To boot, the hotel is located under a highway overpass. Feels like John Belushi’s apartment in Blues Brothers.

8

Amy

Jul 17, 2025

·

Stayed 1 night

When we first arrived, the staff seemed irritated that we asked if we could check in early. When they said no, we then asked if there was any way they could hold our luggage for us which also seemed like an inconvenience. The beds were small but comfortable. The strangest thing to me was the grab and go breakfast which consisted of a bottle of water and an apple, neither of which could be taken through security at the airport and both had to be thrown away. What a waste! The shuttle to and from the airport was really nice and being able to call and have the shuttle there to pick us up was a definite perk.

10

Jeremy

Sep 15, 2025

·

Stayed 1 night

The staff were very courteous and professional. The only issue I found was resolved in an expedient manner. I was very satisfied with the room and my stay.

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AI-generated summary based on recent guest reviews

Location

Excellent for airport access and handy for Pearl Harbor, with fast-food options and public transit nearby. The area is industrial next to a freeway, bringing heavy traffic noise and limited pleasant walking; some guests mention safety concerns.

Related guest reviews

8

John

Nov 10, 2025

·

Stayed 1 night

Location was good, close to airport. Also some fast food in walking distance.

8

Danielle

Apr 26, 2025

·

Stayed 1 night

Once you are inside, there is no traffic noise. Room is clean and tidy, located near airport. They do have a free shuttle bus between hotel and airport. Breakfast was good. Restaurants options are limited around the location.

8

Stephen

Aug 5, 2025

·

Stayed 1 night

It was close to airport. Nothing is in walking distance.

8

Rachel

Jul 25, 2025

·

Stayed 2 nights

Staff were warm, knowledgeable and friendly. The shower in our room had excellent water pressure. The room was clean and quiet and great for sleeping off post-flight jet lag. The location of the hotel is in a highway-filled dingy part of town and is very unpleasant/scary to walk anywhere. We Ubered to Pearl Harbor Memorial and Waikiki with great experiences.

10

Christopher

Oct 4, 2025

·

Stayed 2 nights

My stay was fine. It’s an airport hotel in a part of Honolulu that doesn’t exactly get the postcard treatment. However, if you’re looking to be active outside the hotel room, this place meets all expectations.

8

Ben

Feb 12, 2025

·

Stayed 1 night

Very convenient location adjacent to airport. We were able to walk from the airport.

10

john

Mar 27, 2025

·

Stayed 1 night

Good location close to airport with shuttle service from 5:00AM-1:00AM, plus restaurants within easy walking distance.

10

Mindy or John

Oct 28, 2025

·

Stayed 1 night

Great place to stay for a layover. Convenient to airport and Pearl Harbor.

6

Bridget

Aug 30, 2025

·

Stayed 2 nights

Handy to airport and walkable. Noisy from road traffic and airport. Environmentally unfriendly through using disposable cups, plates etc.

10

Elizabeth

Aug 16, 2025

·

Stayed 2 nights

A lot of homeless in the area who litter in the walking path to where there are food options

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Dining

Hot breakfast is generally praised for variety and taste. Peak times can be crowded with items running out, early departures may only get a basic grab-and-go, and there is no full-service restaurant or bar on-site.

Related guest reviews

8

Sonya

Aug 10, 2025

·

Stayed 5 nights

The room was clean, and the breakfast buffet was awesome.

6

Julia

Feb 9, 2025

·

Stayed 1 night

We missed a flight and had to spend the night in Honolulu and that’s why we stayed. We were warned that the neighborhood wasn’t very nice. True but we felt safe. There was an airport van which was fantastic given we’d been traveling for 14 hours. The hotel interior is worn, towels very thin, but the shower clean. My biggest gripe is that after limited fast food dinner options, the so-called breakfast (“breakfast included”) was pathetic. We were told breakfast didn’t start till 7:00 which for an airport hotel is pretty poor. All it seemed was a way to eliminate feeding guests on early flights. The desk employees didn’t bother to tell us there was a bag breakfast available. When we found it on our own, we were given a paper bag with water, a tiny apple, and a granola bar. Overall a below average hotel, including for an airport hotel.

8

Kyma

Jun 24, 2025

·

Stayed 1 night

This hotel is great for airport access, but there is a lot of external noise. The freeway is right behind the hotel. The breakfast buffet was fantastic!

8

Vicki

Sep 15, 2025

·

Stayed 1 night

We choose this hotel because of location for an overnight stay before heading to another island. Complimentary breakfast buffet was excellent.

10

Rebecca

Jul 16, 2025

·

Stayed 1 night

Breakfast was fantastic, shuttle to airport, loved the deep pool, price was decent!

4

Michelle

Apr 29, 2025

·

Stayed 1 night

Waited almost an hour for the shuttle to pick us up. A few of the front desk staff were unfriendly. Breakfast menu included eggs and sausage but they ran out 45 minutes before the end of breakfast. No towels at the pool

8

Julie

Feb 5, 2025

·

It is right under the expressway. Traffic noise is constant. We stayed here for the quick transfer to the airport in the morning. Unfortunately breakfast wasn't served until 7 am. We didn't even get a complimentary coffee. We had to leave at 6:30 am.

10

Loretta

Sep 7, 2025

·

Stayed 1 night

Perfect location for a later evening airport arrival. Quick pickup at the airport and checkin took no time at all. Friendly staff and a full hot breakfast was included.

10

Martha

Apr 29, 2025

·

Stayed 3 nights

Breakfast was remarkable.

10

JOHN

Aug 9, 2025

·

Stayed 1 night

Stayed one night during a layover, so we didn't get to enjoy all of the amenities. Check-in was easy( and the staff told us we had 20 minutes to hit McDonald's next door which was badly needed.) Pool looked nice and the free breakfast was really tasty and the dining area was clean. The shuttles were on-time and courteous.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$160
February	$154
March	$153
April	$161
May	$162
June	$162
July	$181
September	$148
October	$150
November	$135
December	$154

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $185	16 $172	17 $163	18 $166	19 $169
20 $155	21 $155	22 $155	23 $161	24 $161	25 $170	26 $163
27 $160	28 $161	29 $165	30 $164

Su	Mo	Tu	We	Th	Fr	Sa
				1 $177	2 $177	3 $177
4 $177	5 $177	6 $177	7 $177	8 $175	9 $177	10 $175
11 $175	12 $175	13 $175	14 $175	15 $175	16 $175	17 $175
18 $175	19 $175	20 $175	21 $175	22 $175	23 $175	24 $175
25 $174	26 $175	27 $175	28 $175	29 $175	30 $175	31 $175

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Double Beds, Refrigerator & Microwave, City View

Standard Room, 1 King Bed, Refrigerator & Microwave, Courtyard View (Stair Access Only)

Standard Room, 1 King Bed, Accessible (With Single Sofabed, View)

Standard Room, 2 Double Beds, Refrigerator & Microwave, Courtyard View (Stair Access Only)

Standard Room, 1 King Bed, Refrigerator & Microwave, Corner (Larger Room)

Standard Room, 2 Double Beds, Refrigerator & Microwave, Courtyard View (Pet Friendly)

Standard Room, 1 King Bed, Refrigerator & Microwave, City View

Standard Room, 2 Double Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave, Courtyard View (Pet Friendly)

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave (Pet Friendly)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western The Plaza Hotel Honolulu Airport - Free Breakfast

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