Candlewood Suites St Louis St Charles by IHG

fine

The comforter was too thick, i was too hot. I could hear the people on the room next door. Everything else was great.

There needs to be a towel rack for bath towel next to the shower. So you don’t have to step out to reach for it on the counter

Only one issue and it has zero to do with the conditions of the rooms or amenities, but it has become a very big problem for me that i now am on about day 3 of blame game ping pong between my bank and Candlwood Suites because nobody wants to step up and be accountable. But i can tell you this, if Desk clerk for Candlewood completes my check in process without a very big mistake as i see it. Then this review is 180 degrees the other way. Long story short upon arrival and check in i handed o er my card for security deposit and incidentals and clerk ran it for $100. Typical. But almost immediately looks to me like maybe he thinks the card didnt run or there was something wrong with that attempt at running the card. So he asks to run it again but this time for some reason i cant seem to justify charges me $116.25 this time for security deposit and incidentals???.. I am u aware that any of this takes place until i get to my room check my account and it shows both transactions processed and were withdrawn from my account immediately along with the $132 also withdrawn for the cost of the room itself for a total of +-$348. At this point not a real big deal mistakes happen. I go back to front desk ask whats going with the double charge for security deposit of 2 different amounts entirely and was told the mistake was caught. That the erroneous $116 charge was caught right away and would return to my account in "a couple of days" along with the other $100 correctly charged deposit

First time staying at this hotel brand. The hotel was average. We got the 2 bedroom suite, which was quite spacious. Unfortunately, the room had a smell that reeked of old cigarette smoke and was musty. Several areas in the room were dusty. No body wash in the bathroom. Told the front desk, who said they'd bring some by, but never did. Construction workers and other traveling positions use the hotel for extended stay, which is great, but based on the overall experience, I probably won't book this hotel ever again.