Name: Staybridge Suites South Springfield by IHG
Address: 4231 Schooner Drive, Springfield, Illinois, United States of America, Springfield, Illinois, US
Price range: $107–$200 per night
Rating: 7.65

What guests think

At Staybridge Suites South Springfield by IHG, guests highlight spacious suite-style rooms with kitchens and a generally convenient location, alongside friendly staff, though experiences vary due to maintenance issues, inconsistent cleanliness, and occasional noise.

Several reviews mention pool closures with access to a nearby sister property, while others enjoyed clean pool areas and extras like outdoor grills and a lobby beer tap. Breakfast feedback ranges from excellent variety to stock running out, late Sunday start times, limited vegetarian choices, and occasional cleanliness concerns. Operational issues such as delayed check-in, billing errors, and room assignment mix-ups appear in multiple reviews. Expect spacious conveniences and friendly service, but quality can be inconsistent.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool closures occurred, with access offered at a nearby sister property; other guests praised a clean pool and appreciated extras like a lobby beer tap, outdoor grills, a fire pit, and a basketball court. A few noted Wi-Fi connectivity issues.

Related guest reviews

10

Anne

Jun 29, 2025

·

Stayed 2 nights

Lobe the mini suites with kitchen large enough to entertain. And tap beer in lobby. Hotel could use some updates to be cleaner. But all in all would def stay again

10

Megan

Jan 20, 2025

·

Stayed 1 night

Stay was great. Front desk let us check in early, room was very clean, staff were very friendly and accommodating. Pool area was very clean as well. We will stay here again if we are in the area.

10

Chelsea

Apr 13, 2025

·

Stayed 2 nights

I love this property and the pool wasn’t freezing like other places

6

Kenisha

Mar 3, 2025

·

Stayed 1 night

I had a few inconveniences once arriving. I called an hour in advance to let the front desk know what time I planned to arrive and if there were any rooms available (yes I had a reservation). They assured me that there were rooms for my reservation and I was free to check in at any time. However, once arriving at 2pm, I waited 20 minutes for them to tell me I would need to come back at 4pm. I understand the check in is at 4 but the misinformation I was given really set us back. The pool is also closed down. That was not mentioned on the website, nor during check-in. Which was a huge bummer because booking rooms and being able to swim is a HUGE contributing factor when deciding where to stay. However they did allow us to go across the street to a sister location and let us swim there. So wasn’t a total bust. The room was decent despite pubic hair being on the toilet when we walked in and the leaking and spitting of the water from the shower head. The inconveniences really put a damper on things but all in all, the staff was friendly and the breakfast was great! Would not book there again though.

10

Amanda

Jan 8, 2024

·

Stayed 1 night

My daughter had a little Birthday Party at the hotel. The pool was nice and clean, as well as the area around the pool. We had a 2 bed-one bedroom suite. The kitchen was the perfect size, the bedroom was amazing for the girls, and the living room area was great for me. The room was clean, the bathroom was clean and the kitchen was clean. My daughter plays in competitive sports and occasionally we travel. This is probably one of the cleanest rooms we have stayed in. The guys at the front desk were very nice. I would stay there again!

10

Tremell

Apr 5, 2023

·

Stayed 3 nights

Had trouble connecting to WiFi

2

Amanda

Jan 5, 2026

·

Stayed 1 night

We stayed in a 2 bedroom suite. The refrigerator was dirty. Something had spilled in the bottom drawer. The shelves were dirty as well. The microwave was dirty, something was spilled down the front of the dishwasher and it was obvious it had not been cleaned in quite some time. I didn’t open it. There were dead bugs all along where the carpet meets the trim. There were dead bugs that looked a bit like roaches in the corner of the bathroom, surrounded by cob webs. The mattress on the pull-out couch was filthy. There were stains all over it. I also found a pair of rolled up socks under the ottoman in the bedroom. There was a chewed up Nerf dart in the living area. The pool was closed, but we were able to walk to the sister hotel and use the pool there. That pool was very nice. It was just very cold outside and a little inconvenient. I was very disappointed. This was our 4th year staying at this hotel. We will not be staying there again. I did call and speak to a manager. They gave me 20% of my bill back. I’m not one to typically complain, but it was really dirty and I’m not sure 20% back was enough. The staff was very nice!

8

Mary

Jan 13, 2023

·

Stayed 19,365 nights

Dog friendly and friendly staff

10

Demi

Jun 26, 2024

·

Stayed 3 nights

We brought our dogs on our family vacation and this was the perfect hotel to have everyone at.

10

Kay

May 12, 2025

·

Stayed 2 nights

Clean, well stocked kitchen unit with comfy bed, pillow selections, sofa/lounge and desk. Smoke free facility. Friendly staff. Great breakfast serving eggs, biscuits & gravy, multiple fresh berries plus melon, yogurt, red velvet & regular waffles, cooked oatmeal, fresh spinach, tomatoes, cheese etc. Coffee available 24/7 with multiple creamers and flavorings, even a “self-pour” beer option. Basketball court, outdoor gas grills and gas fire pit with multiple tables available. A great place to make your home away from home while visiting the Springfield area. Will def pin this place for return trips.

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Cleanliness

Feedback is inconsistent, with recurring reports of dirty appliances, stained or unclean sofa-beds, dead bugs, and cobwebs; leaks sometimes left carpets damp. Others did find rooms clean.

Related guest reviews

6

Melissa

Jul 1, 2025

·

Stayed 2 nights

Dirty sofa, greasy headboard, bulb in lamp not working, light switches not working. It was ok but could be better kept.

8

Amanda

Jan 6, 2025

·

Stayed 1 night

Overall, the hotel was nice and comfortable. The people at the front desk were very nice and accommodating. The pool and pool are water clean. My only real complaint is when I pulled out the couch bed, the sheets on the mattress were discusting. It looked like there was dry blood stains on them and they were discolored in places. I just folded the bed back in and we made due. Other than that, I would recommend this hotel.

6

Kim

Apr 6, 2025

·

Stayed 1 night

cleanliness of the room was poor. Paying $200 a night I wanted a clean room

4

Angela

Aug 8, 2025

·

Stayed 1 night

Room had a soiled sheet on pull out Sofa. Toliet slow to flush. Changed me to a new room still not clean. The Refrigerator was not clean.

6

Kenisha

Mar 3, 2025

·

Stayed 1 night

I had a few inconveniences once arriving. I called an hour in advance to let the front desk know what time I planned to arrive and if there were any rooms available (yes I had a reservation). They assured me that there were rooms for my reservation and I was free to check in at any time. However, once arriving at 2pm, I waited 20 minutes for them to tell me I would need to come back at 4pm. I understand the check in is at 4 but the misinformation I was given really set us back. The pool is also closed down. That was not mentioned on the website, nor during check-in. Which was a huge bummer because booking rooms and being able to swim is a HUGE contributing factor when deciding where to stay. However they did allow us to go across the street to a sister location and let us swim there. So wasn’t a total bust. The room was decent despite pubic hair being on the toilet when we walked in and the leaking and spitting of the water from the shower head. The inconveniences really put a damper on things but all in all, the staff was friendly and the breakfast was great! Would not book there again though.

4

Nicole

Sep 22, 2025

·

Stayed 1 night

We requested a transfer to a different room because the first one smelled like mildew. Second Room had a leak in the ceiling that dripped onto the bed and neither room was equipped with bedding for pullout couch. The door to the bathroom in the second room wouldn’t shut all the way bec it was cut incorrectly or something. And the door to the one bedroom made a loud noise when opened or closed bec it did not fit correctly into the doorway. The breakfast buffet has several fruit flies everywhere.

2

Amanda

Jan 5, 2026

·

Stayed 1 night

We stayed in a 2 bedroom suite. The refrigerator was dirty. Something had spilled in the bottom drawer. The shelves were dirty as well. The microwave was dirty, something was spilled down the front of the dishwasher and it was obvious it had not been cleaned in quite some time. I didn’t open it. There were dead bugs all along where the carpet meets the trim. There were dead bugs that looked a bit like roaches in the corner of the bathroom, surrounded by cob webs. The mattress on the pull-out couch was filthy. There were stains all over it. I also found a pair of rolled up socks under the ottoman in the bedroom. There was a chewed up Nerf dart in the living area. The pool was closed, but we were able to walk to the sister hotel and use the pool there. That pool was very nice. It was just very cold outside and a little inconvenient. I was very disappointed. This was our 4th year staying at this hotel. We will not be staying there again. I did call and speak to a manager. They gave me 20% of my bill back. I’m not one to typically complain, but it was really dirty and I’m not sure 20% back was enough. The staff was very nice!

6

Jill

Sep 23, 2025

·

Stayed 3 nights

The staff were pleasant and helped when asked. However, the hotel was a mess, we found multiple dead bugs on the carpet of the room. The metal part of the elevator had not been cleaned in a while. All of the common areas were dirty. The exception is the breakfast area which was quite clean. The food variety was quite good. I would have liked to see more whole food options. Over all it was a good stay.

6

Rusty

Jan 3, 2023

·

Stayed 1 night

The room was filthy

4

Rolanda

Feb 14, 2025

·

Stayed 2 nights

Housekeeping was terrible had A half of roll of tissue and garbage wasn’t emptied in bathroom was pubic hairs in the garbage just nasty came time to make the let out couch well let’s just say that’s another story

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Rooms

Spacious suites with kitchens suit families and longer stays, but several reviews note aging furnishings, maintenance problems (leaks, doors, broken disposal), tight layouts in some rooms, and noise near elevators or stairs. Limited in-room tech (no smart TV, few USB ports) also came up.

Related guest reviews

8

Brenda

Oct 15, 2024

·

Stayed 1 night

Good location. Convenient to Meijer's. A bit run down. The door to the bedroom area wouldn't close completely.

10

Joe

Feb 6, 2025

·

Stayed 4 nights

2 bedroom suite was great for my family or 6. Good breakfast.

4

Sarah

Apr 7, 2023

·

Stayed 1 night

This was an older property and it showed. The rooms were very small, and our room door was difficult to close. Also, the walls are paper thin and we could hear our neighbour coughing all night. The area is industrial and there are not a lot of choices to eat. Nothing the staff did was wrong they were lovely. But this property needs some major upgrades. I would not stay again.

10

Christina

Jan 21, 2024

·

Stayed 1 night

Great hotel! Very clean! Loved the 2 room suite!

8

kelsie

Apr 20, 2025

·

Stayed 1 night

Only big thing with us was the sink didn't drain due to garbage disposal was broken. Also no silverware holder in dishwasher. Other than that it was a good stay. It was definitely nicer and more homey than most hotels we have around here I definitely say again.

8

Robyn

Aug 10, 2025

·

Stayed 6 nights

Very nice hotel to stay at while spending a week with the whole family. Love the double room suites and kitchen area. Very nice to stay!

10

Brittany

Apr 20, 2025

·

Stayed 1 night

I think overall it was great! My only complain was there was no smart tv so you couldn’t stream any services. Really other than that it was great!

6

Vicki

Aug 2, 2025

·

Stayed 3 nights

The air conditioner was leaking and the carpet was wet. The room felt damp our whole stay. The carpet between the living room and one bedroom had a gap. Food and coffee ran out during breakfast. In all fairness, we did not say anything about the moisture in the room, thinking it was because of the high humidity. It wasn’t until the last day did my husband walk through the very wet carpet. We were given a 6% refund.

6

Tammy

May 23, 2025

·

Stayed 3 nights

At check in, they had my reservation but not my room. Took quite a while for clerk to resolve, during which time he communicated nothing. I had to ask what the problem was. Room definitely showed age of hotel. Couch sagged and was very uncomfortable, no USB ports for charging devices, limited selection of TV channels, no kleenex provided in room. Room was EXTREMELY noisy - hotel should post a quiet time (ex. 11pm-6am). Bedroom was extremely tight - very little space at corner of bed to squeeze through to the bathroom. $700 for 3 uncomfortable nights definitely NOT worth it!

10

Kay

May 12, 2025

·

Stayed 2 nights

Clean, well stocked kitchen unit with comfy bed, pillow selections, sofa/lounge and desk. Smoke free facility. Friendly staff. Great breakfast serving eggs, biscuits & gravy, multiple fresh berries plus melon, yogurt, red velvet & regular waffles, cooked oatmeal, fresh spinach, tomatoes, cheese etc. Coffee available 24/7 with multiple creamers and flavorings, even a “self-pour” beer option. Basketball court, outdoor gas grills and gas fire pit with multiple tables available. A great place to make your home away from home while visiting the Springfield area. Will def pin this place for return trips.

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Service

Staff are frequently described as friendly and helpful. However, guests reported delays and confusion at check-in, misinformation about early check-in, billing or double charges, and occasional oversights like missing receipts.

Related guest reviews

6

Sarah

Jun 14, 2025

·

Stayed 1 night

Our sheets were dirty and crumbs were all over the bed. We paid through Expedia and then we were charged again though the hotel. I’ve been going back and forth with the hotel and my credit card trying to get refunded the double pay amount.

10

Megan

Jan 20, 2025

·

Stayed 1 night

Stay was great. Front desk let us check in early, room was very clean, staff were very friendly and accommodating. Pool area was very clean as well. We will stay here again if we are in the area.

10

Renee

Feb 23, 2023

·

Stayed 1 night

The employees are awesome. The hotel is very friendly. Highly recommend.

4

Jonathan

Mar 30, 2025

·

Stayed 1 night

I guess it was the wrong day to check in with you basically doing a full overhaul of staff because your managers and others where not ready to use the system to check people in at a timeline fashion

6

Kenisha

Mar 3, 2025

·

Stayed 1 night

I had a few inconveniences once arriving. I called an hour in advance to let the front desk know what time I planned to arrive and if there were any rooms available (yes I had a reservation). They assured me that there were rooms for my reservation and I was free to check in at any time. However, once arriving at 2pm, I waited 20 minutes for them to tell me I would need to come back at 4pm. I understand the check in is at 4 but the misinformation I was given really set us back. The pool is also closed down. That was not mentioned on the website, nor during check-in. Which was a huge bummer because booking rooms and being able to swim is a HUGE contributing factor when deciding where to stay. However they did allow us to go across the street to a sister location and let us swim there. So wasn’t a total bust. The room was decent despite pubic hair being on the toilet when we walked in and the leaking and spitting of the water from the shower head. The inconveniences really put a damper on things but all in all, the staff was friendly and the breakfast was great! Would not book there again though.

10

lisa

Apr 4, 2023

·

Stayed 2 nights

Staff was friendly, helpful and attentive.

8

Rina

Jul 12, 2024

·

Stayed 2 nights

Staff was very friendly and helpful. Some lightbulbs were out in the room but very clean

4

Tamy

May 31, 2024

·

Stayed 2 nights

Stay was good ,but instead of just charging the hold on my credit card they made 3 charges. Room was already paid for on expedia. Hotel charged my card $140 and $89.95 and the $ 50 dollar hold . I call them and they said it was a mistake, and don't know when I will get my money back. Stay was the 24th. They charged on the 27th and 28th. Still don't have my money.

10

Amanda

May 4, 2025

·

Stayed 1 night

Great service at front desk

10

Colette

Jan 15, 2023

·

Stayed 1 night

Highly recommend. Staff was friendly from start to finish.

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Location

Generally convenient and easy to access, with some guests noting a quiet setting near retail. One review described the area as industrial with limited nearby dining.

Related guest reviews

8

Brenda

Oct 15, 2024

·

Stayed 1 night

Good location. Convenient to Meijer's. A bit run down. The door to the bedroom area wouldn't close completely.

10

Valerie A

Aug 25, 2024

·

Stayed 1 night

Check in was easy, room was clean, bed was very comfortable. Area was commercial, Menards, lots of car dealers…. Easy access, perfect for my purposes.

10

Jennifer

Jul 21, 2024

·

Stayed 8 nights

The staff was very nice and helpful. The hotel was clean. We enjoyed our stay, the hotel is a close to everything. I will be staying here again on my next trip to Springfield.

10

Robin

Feb 23, 2025

·

Stayed 1 night

Quiet property in a good location!

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Dining

Breakfast is often praised for variety and quality. Issues mentioned include items running out, a later Sunday start time, limited vegetarian choices, and occasional cleanliness concerns such as fruit flies.

Related guest reviews

10

Joe

Feb 6, 2025

·

Stayed 4 nights

2 bedroom suite was great for my family or 6. Good breakfast.

8

Amy

Jan 11, 2026

·

Stayed 1 night

Clean room and quiet atmosphere but breakfast should begin at 7 on sundays. We Missed breakfast this morning because we had to be somewhere and couldn’t eat at the hotel.

8

Regina

Oct 15, 2023

·

Stayed 1 night

The bed is very firm and uncomfortable but our overall room was satisfactory. The breakfast was very nice, lots of selections and very clean. Staff was pleasant and inviting. Would stay again. Hopefully the get new mattresses in the future 😊

6

Kenisha

Mar 3, 2025

·

Stayed 1 night

I had a few inconveniences once arriving. I called an hour in advance to let the front desk know what time I planned to arrive and if there were any rooms available (yes I had a reservation). They assured me that there were rooms for my reservation and I was free to check in at any time. However, once arriving at 2pm, I waited 20 minutes for them to tell me I would need to come back at 4pm. I understand the check in is at 4 but the misinformation I was given really set us back. The pool is also closed down. That was not mentioned on the website, nor during check-in. Which was a huge bummer because booking rooms and being able to swim is a HUGE contributing factor when deciding where to stay. However they did allow us to go across the street to a sister location and let us swim there. So wasn’t a total bust. The room was decent despite pubic hair being on the toilet when we walked in and the leaking and spitting of the water from the shower head. The inconveniences really put a damper on things but all in all, the staff was friendly and the breakfast was great! Would not book there again though.

4

Nicole

Sep 22, 2025

·

Stayed 1 night

We requested a transfer to a different room because the first one smelled like mildew. Second Room had a leak in the ceiling that dripped onto the bed and neither room was equipped with bedding for pullout couch. The door to the bathroom in the second room wouldn’t shut all the way bec it was cut incorrectly or something. And the door to the one bedroom made a loud noise when opened or closed bec it did not fit correctly into the doorway. The breakfast buffet has several fruit flies everywhere.

6

Sarah

Oct 12, 2024

·

Stayed 1 night

Mediocre. Great having multiple bedrooms and bathrooms, would be good for long stays. Breakfast sucked and not many options for snacks. But did have kitchen with stove top! Beds are very firm, pillows are nice

10

Deborah Sue

Apr 18, 2024

·

Stayed 1 night

We stayed here for one night and were very pleased. Very friendly staff, clean comfortable, easy access and the breakfast spread was fantastic!! Fresh cut strawberries and raspberries along with other fruit and yogurt bar snd waffles, eggs, bacon …. Best breakfast buffet ever!!A

10

Bryson

May 6, 2024

·

Stayed 1 night

The breakfast needs some improvement on better food

6

Vicki

Aug 2, 2025

·

Stayed 3 nights

The air conditioner was leaking and the carpet was wet. The room felt damp our whole stay. The carpet between the living room and one bedroom had a gap. Food and coffee ran out during breakfast. In all fairness, we did not say anything about the moisture in the room, thinking it was because of the high humidity. It wasn’t until the last day did my husband walk through the very wet carpet. We were given a 6% refund.

8

Marco Antonio

Oct 19, 2025

·

Stayed 1 night

Clean room , The breakfast was excellent

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AI-generated summary based on recent guest reviews

Month	Average price
January	$119
February	$123
March	$132
April	$136
May	$149
June	$154
July	$139
August	$166
September	$134
October	$139
November	$121
December	$110

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $145	18 $137	19 $137
20 $107	21 $126	22	23 $135	24	25 $131	26 $131
27 $110	28 $118	29 $126	30 $137

Su	Mo	Tu	We	Th	Fr	Sa
				1 $133	2 $132	3 $131
4 $107	5 $114	6 $114	7 $118	8 $118	9 $123	10 $122
11 $114	12 $118	13 $135	14 $134	15 $137	16 $125	17 $123
18 $118	19 $130	20 $134	21 $143	22 $200	23 $141	24 $140
25 $119	26 $128	27 $126	28 $135	29 $118	30 $122	31 $127

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom, Kitchen (2 Double Beds, Sofa Bed)

Suite, 1 Bedroom, Kitchen (1 King Bed)

Studio Suite, Kitchen

Suite, 1 Bedroom, Kitchen (1 King Bed, Sofa Bed)

Studio Suite, 1 Queen Bed with Sofa Bed, Kitchen

Suite, 2 Bedrooms, Kitchen (1 King Bed, 1 Queen Bed)

Suite, 1 Bedroom, Accessible, Kitchen (Mobility, Accessible Tub)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Staybridge Suites South Springfield by IHG

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Prices for upcoming dates