Is parking available at the property?

Free self-parking is available on-site, and it is uncovered.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee of approximately USD 9.95 per person.

Are pets allowed at the property?

Pets are allowed with a fee of USD 50 per accommodation, per stay, with a maximum fee of USD 75 per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features are available for guests with disabilities?

The property features elevators, step-free entrances, and wheelchair-accessible facilities including the registration desk, parking, public areas, rooms, and bathrooms. There is also a wheelchair-accessible pool.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Springfield, within a 15-minute drive of Illinois State Fairgrounds and Washington Park Botanical Gardens. It is 3.1 miles from the University of Illinois at Springfield and 3.5 miles from Adams Wildlife Sanctuary.

Does the property have a swimming pool?

Yes, there is an indoor pool available, with access from 6:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Up to 3 children aged 17 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of USD 75 per day, and the property has connecting/adjoining rooms, which are subject to availability and can be requested.

Hilton Garden Inn Springfield, IL

Average nightly price at Hilton Garden Inn Springfield, IL. by month, last 12 months (USD)
Month	Average price
January	$106
February	$106
March	$122
April	$109
May	$127
June	$131
July	$103
August	$151
September	$131
October	$120
November	$98
December	$92

What guests think

Across recent reviews, Hilton Garden Inn Springfield, IL. earns praise for friendly staff, comfortable beds, and a convenient, often quiet location, while feedback notes dated rooms, inconsistent cleanliness, limited restaurant/bar hours, and a small pool with a closed hot tub.

Experiences with check-in and housekeeping are uneven, with some waiting for rooms and others citing reduced or missed service. Parking is often described as safe and convenient. Overall, expect a convenient base with some tradeoffs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback centers on a small pool and a closed or nonfunctional hot tub, plus limited or closed bar/restaurant hours. Parking is often described as convenient and safe.

Related guest reviews

8

anthony

Sep 7, 2025

·

Stayed 2 nights

The unexpected $200 charge for incidentals has limited the hours of the bar and restaurant within the facility. and their operations within the facility

6

Elizabeth

Dec 29, 2025

·

Stayed 1 night

Safe parking. No restaurant or bar service the evening of arrival. No advance notification of this.

8

Christine

Sep 28, 2025

·

Stayed 2 nights

Bar was closed the second night of our stay because of no staff.

10

Gary

Apr 18, 2024

·

Stayed 1 night

Convenient to our travel route. Safe neighborhood with good parking. Clean and well kept. Breakfast offers too expensive.

6

Sue

Aug 17, 2025

·

Stayed 1 night

The pool was cold,hot tub covered up. Friday night check in front desk was not very welcoming. The fire extinguishers were all last checked in 2024,no 2025 tags at all,and this is the State Capital? The fire hydrant outside said out of service.

8

Alexis

May 22, 2025

·

Stayed 1 night

The property is nice. The pool is super small and no hot tub. They also dont do a good job, if they even attempted at all, cleaning the in suite hot tubs.

4

Jesse

May 14, 2025

·

Stayed 2 nights

I was a victim of false advertisement. I booked this property for the whirlpool, which was advertised on the expedia.com website. When I arrived and went to the pool area, I discovered that the whirlpool was no longer operational and had been covered up.

10

Bonnie

Jul 22, 2025

·

Stayed 1 night

Convenient parking

8

Dennis

Mar 19, 2023

·

Stayed 1 night

Mostly great. Several problens with the pool. 1. It really small. 2. The hot top is covered in trash bags and yellow safery tape. 3 the pool towels are smaller then dish towels.

10

Bonnie

Dec 3, 2024

·

Stayed 2 nights

Convenient location and ample parking.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: some report clean rooms and public areas, while others note dirty carpets, stained linens, unclean or rusty tubs, and housekeeping that misses service or occurs less often than expected.

Related guest reviews

2

Lisa

Jan 11, 2025

·

Stayed 1 night

Expensive stay for how filthy and not restocked with toiletries and towels stained blankets and sheets and pillows absolutely disgusting

8

Gerald

Nov 23, 2025

·

Stayed 2 nights

Yes the room was clean.

10

Patti

Apr 28, 2025

·

Stayed 3 nights

Area was nice, only complaint, seemed like a lot of hair on the bathroom floor that was not pure, otherwise all was very nice

8

Luz-Maritza

Oct 30, 2025

·

Stayed 3 nights

The bathtub had rust on the floor. The room was clean, did not use any of the amenities, and I loved that most floors were smoke-free.

8

Starlin

Jun 2, 2023

·

Stayed 1 night

The bathtub was not cleaned. Overall the room was clean and the staff was nice and friendly

6

Susan

Jun 2, 2025

·

Stayed 7 nights

Run down. Two days in a row requested sheets be changed which didn't happen. In fact the room was not serviced either day (make bed, new towels, remove garbage) which is supposed to happen every other day without request.

6

Tim

Aug 2, 2024

·

Stayed 1 night

Bathtub was old and had rust. Shower curtain stained and needs to be thrown away. I think it had been washed recently but still looked dirty.

10

Christina

Aug 14, 2025

·

Stayed 1 night

The property was clean and the staff was friendly.

10

rob

Nov 30, 2025

·

Stayed 1 night

Stayed for night due to weather staffw as very nice and friendly. Lobby and public spaces clean. Room was clean enough but some wall paper and general small maint needed if getting picky! Was pleasant stay and room!

4

april ann

May 1, 2025

·

Stayed 1 night

The staff during checking in was very friendly and helpful. But, the property itself is a big disappointment. The Hotel did not live up to any Hilton Property standard. First room given the room was so dirty. The smell was so bad and crumbs all over the carpet. The front desk was so helpful and moved us to another room. The room was okay but the bathroom toilet was gross. Cleaning people needs to use brush to clean the sides of the toilet like literal dried yellowish stain all over. But, both of us were so tired for another room change so I did try to troubleshoot it myself and tried to flush the toilet several times thinking it will help get rid of the grossly stain inside the toilet bowl. Will not recommend and will never gonna come back to this property.

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AI-generated summary based on recent guest reviews

Rooms

Rooms feature very comfortable beds and several guests found them quiet, but many describe them as dated or worn, with occasional maintenance issues like weak AC or lighting and smaller TVs. A few mention thin walls or lobby noise reaching rooms.

Related guest reviews

10

Kerry

Jul 13, 2024

·

Stayed 1 night

The beds were very comfortable and the staff was personable

6

Kimberly

Oct 16, 2023

·

Stayed 2 nights

The beds are very comfortable but both overhead lights in the room were out was very hard to see at night, I ended up having to use my Flashlight on my phone just to not get hurt when dark. Staff very friendly and rooms were clean.

10

John

Oct 5, 2025

·

Stayed 3 nights

Our room on the first floor was so quiet. It was clean and comfortable. Slept lock a rock.

6

Renee

Oct 2, 2025

·

Stayed 2 nights

Had a good stay but the hotel is getting run down. Carpets were so dirty and stained you couldn’t see the design. The air could not be turned down below 70. The furniture and couches are old. Staff was friendly and the bed and pillows were great. For price it should be updated .

4

Jessica

Apr 17, 2025

·

Stayed 1 night

The rooms were fine, but a little outdated and thin walls. The lotion and other bathroom toiletries needed refilled. Housekeeping knocked on our door at 8:45 am - checkout is as 11am so that was pretty rude. Otherwise an ok stay.

2

Chris

May 14, 2025

·

Stayed 1 night

The room was tiny. The Jacuzzi tub was supposed to be meant for 3 adults but wasn't big enough for 3 children. The blanket was cheap and hard. The first blanket I had was dirty and stained. They replaced it with another dirty blanket and when I complained about it the next morning they called me a liar and told me they weren't going to do anything about it. Then told me to stay home next time. This is supposed to be an upscale hotel but it was worse than the crack head motels. Never will I stay there again.

6

Riley

May 21, 2023

·

Stayed 1 night

Bed was comfy, out of shower supplies which I didn’t know till I was taking one. No soap in bathroom, also had music so loud from the lobby I could hear it on the third floor till 11:15.

6

Scott

May 17, 2025

·

Stayed 1 night

The lobby is renovated but the rooms aren’t. Old and odors. Hilton level no way. Overpriced

8

Jaylen

Jun 17, 2024

·

Stayed 2 nights

First room not as good but whirlpool was . Ac did not cool well . So next night a different and much nicer room offered and tub ac etc better tv bigger . Staff good . Gym only treadmills. So went for a run outside. Breakfast average . Buffet dry if you don’t get there early . Check in and out easy . Would stay again .

6

Lynda

Jun 8, 2025

·

Stayed 1 night

Not much TP in the bathroom. Needs a bigger tv.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, but service reliability is uneven: multiple reports cite long waits for rooms, confusion about paid breakfast, and occasional reservation or room-assignment issues.

Related guest reviews

2

Jennifer

Apr 6, 2025

·

Stayed 1 night

Had a reservation, came to check in and no room available. Services prepaid for were not provided and we were left without accommodations .

4

Rebecca A

Apr 7, 2025

·

Stayed 1 night

We arrived at 3:45 after a rainy and cold soccer tournament and our room was not ready. The front desk was not apologetic, they just seemed to shrug their shoulders like it was no big deal. We waited an hour for our room. There was no effort to offer anything to make up for the wait and we only knew it was ready because a line formed.

8

James

Nov 28, 2024

·

Stayed 1 night

Had an issue with first room but staff took care of it immediately! Great customer service!

10

Milen

Sep 16, 2025

·

Stayed 1 night

We only stayed a night but the staff was so kind and welcoming

2

Lisa

Feb 18, 2024

·

Stayed 1 night

Well the hotel didn’t me the room I reserved. We waited for 45 minutes trying to get the right room. The GM told the desk personal i had to take the wrong room. It was a mess. I had already slide my card. I was stuck.

10

Julie

Jun 28, 2025

·

Stayed 1 night

Solid choice when traveling. Wendy, our server in the cafe, was an absolute delight. Beds were very comfortable, check-in/out was quick and the staff was wonderful.

4

Katherine

Apr 7, 2025

·

Stayed 1 night

Our room was not available until 4:30 PM! We had a friend traveling with us. His room was not available until after 6 pm. The front desk told us there were 44 families waiting for rooms. That is completely unacceptable.

4

BRIAN

Apr 23, 2025

·

Stayed 2 nights

Things that were not good: 1) I went to the front desk with an armload of dirty clothes and asked where the guest laundry was. They told me where it was, which was about 150 feet away, down 2 hallways. I get there, ans and there's a sign there that reads Laundry Supplies are Available in the Pantry, which is by the front desk. Had to walk all the way back to the front desk and back to the laundry. The person at the desk should have told me that soap was in the pantry. 2) I asked for more toilet paper at the desk at 8 AM and at 6 PM the TP still hadn't been delivered to the room. 3) At check in they told me that breakfast was 6 to 10 AM. We ate there the next morning and while eating, we were presented with a bill for $37 for breakfast. Nobody told us that breakfast cost $16.95 per person, then we noticed a little 18" wide sign, on the wall about 10 to 11 feet above the floor, which is an inconspicuous place. I believe management was hoping that guests would assume that breakfast was complimentary (like it has alwas been in every hotel I have ever stayed at), get their food, then find out that it's $17 a person. Won't be staying here again.

2

Amanda

Nov 25, 2024

·

Stayed 1 night

I booked 2 weekend trips through hotels.com with this hotel. The first weekend they wouldn't honor my reservation even though I had a confirmation from hotels.com. The second weekend after I checked out they charged my card even though the room was already paid for. When I called the hotel they told me to take it up with Expedia. The room was dirty and there were things broken in the room. Someone also tried to enter my room more than once while I was in my room alone. When I opened the door she showed me she had the same room number as me. I presume she went back down to the desk and received a different room number because I left after that so I'm not sure.

2

H. Christine

Mar 23, 2025

·

Stayed 1 night

Check in staff felt unapproachable. Rooms were not ready, "was not on their list" staff was scrambling to find rooms for both. Carpets were dirty and raised, almost tripping on them. So much chlorine in pool room, took our breath couldn't be in there. Room was cold. Toilet backed up in one of our rooms.

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AI-generated summary based on recent guest reviews

Location

Location is convenient for drivers and close to restaurants and shops, with several noting it's quiet despite a busy area. A few guests disliked the surrounding area or the nearby power plant setting.

Related guest reviews

8

Karlie

Apr 15, 2025

·

Stayed 1 night

It was a good location for what we needed

4

Kyle

Jul 22, 2025

·

Stayed 2 nights

I felt the area has gone down a bit. The room seemed a little dirty, and when I was there, the fire alarm went off which inconveniently affected my sleep.

8

Ricardo

Jul 31, 2023

·

Stayed 2 nights

The staff were nice and great location as it was close to different restaurants and coffee.

10

Gary

Apr 18, 2024

·

Stayed 1 night

Convenient to our travel route. Safe neighborhood with good parking. Clean and well kept. Breakfast offers too expensive.

10

Roberto

Aug 6, 2025

·

Stayed 2 nights

I love it. Because everything was close to me

4

Alexander

Apr 16, 2025

·

Stayed 1 night

The hotel is across the intersection from the power plant. Seriously, the power plant is directly Southeast, right across the street. Everything about hotel and surrounding area stinks as a result.

10

Brian

Jun 2, 2024

·

Stayed 1 night

Busy area but very quiet in and around hotel...

8

Luis

Apr 11, 2025

·

Stayed 1 night

I really loved the area around this property, lots of food to eat, multiple shopping areas, movie theatre and dispensary all in walking distance! However the few things I didnt liken was the fact that the pool was a bit small for my liking, and the hot tub wasnt functioning at the time of my stay, and paying for breakfast $15 breakfast bar, but everything was average at best, a little better than most free breakfast, but if paying money for breakfast I'd expect it to be a lot better than it was, dinner menu was great though, a bit pricey, but well worth it.

10

Lisa

Jul 7, 2025

·

Stayed 1 night

Great place, updated, friendly staff, comfy beds, and directly off the highway.

10

Bonnie

Dec 3, 2024

·

Stayed 2 nights

Convenient location and ample parking.

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AI-generated summary based on recent guest reviews

Dining

Dining feedback highlights that breakfast is not included and is considered pricey or average by several guests. The bar/restaurant service can be limited or closed at times, though some praise the cafe staff and occasional dinner options.

Related guest reviews

6

Elizabeth

Dec 29, 2025

·

Stayed 1 night

Safe parking. No restaurant or bar service the evening of arrival. No advance notification of this.

8

Christine

Sep 28, 2025

·

Stayed 2 nights

Bar was closed the second night of our stay because of no staff.

10

Gary

Apr 18, 2024

·

Stayed 1 night

Convenient to our travel route. Safe neighborhood with good parking. Clean and well kept. Breakfast offers too expensive.

8

Erin

May 5, 2025

·

Stayed 1 night

Very clean and a friendly staff. Breakfast buffet was 16.95, little steep if you ask me.

10

Angela

Sep 9, 2023

·

Stayed 1 night

Friendly bartender and a good burger.

4

carrie

Apr 9, 2024

·

Stayed 1 night

There are several motels in this area and also 2 within walking distance and we picked this one expecting that the Hilton name would be a good reputable motel. This motel was more expensive than both of the motels within walking distance and they were considerably nicer motels in almost every aspect. This Hilton advertised a bar which ended up to be a small area with a few alcohol bottles next to the registration desk. This area was also used in the morning for breakfast at a $16.50 cost to the customer. The motel next door had conservably nicer bar/restaurants. The rooms and hotel itself was definitely less nice especially since we paid more money for the room stay than we would have at the hotel next door. We ended up spending the night at the motel next door at the bar/restraurant since it was a very nice place vs what the Hilton ended up to be or advertised it would be. In addition, the personnel were very unprofessional in attire and personality. We do not recommend this motel!

8

Chrysta

Apr 24, 2025

·

Stayed 1 night

Nice room and hotel. No free breakfast.

10

Julie

Jun 28, 2025

·

Stayed 1 night

Solid choice when traveling. Wendy, our server in the cafe, was an absolute delight. Beds were very comfortable, check-in/out was quick and the staff was wonderful.

8

Jaylen

Jun 17, 2024

·

Stayed 2 nights

First room not as good but whirlpool was . Ac did not cool well . So next night a different and much nicer room offered and tub ac etc better tv bigger . Staff good . Gym only treadmills. So went for a run outside. Breakfast average . Buffet dry if you don’t get there early . Check in and out easy . Would stay again .

4

BRIAN

Apr 23, 2025

·

Stayed 2 nights

Things that were not good: 1) I went to the front desk with an armload of dirty clothes and asked where the guest laundry was. They told me where it was, which was about 150 feet away, down 2 hallways. I get there, ans and there's a sign there that reads Laundry Supplies are Available in the Pantry, which is by the front desk. Had to walk all the way back to the front desk and back to the laundry. The person at the desk should have told me that soap was in the pantry. 2) I asked for more toilet paper at the desk at 8 AM and at 6 PM the TP still hadn't been delivered to the room. 3) At check in they told me that breakfast was 6 to 10 AM. We ate there the next morning and while eating, we were presented with a bill for $37 for breakfast. Nobody told us that breakfast cost $16.95 per person, then we noticed a little 18" wide sign, on the wall about 10 to 11 feet above the floor, which is an inconspicuous place. I believe management was hoping that guests would assume that breakfast was complimentary (like it has alwas been in every hotel I have ever stayed at), get their food, then find out that it's $17 a person. Won't be staying here again.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $125	2 $123	3 $133	4 $129	5 $113	6 $139	7 $139
8 $113	9 $133	10 $142	11 $122	12 $113	13 $137	14 $136
15 $110	16 $151	17 $176	18 $151	19 $113	20 $133	21 $140
22 $111	23 $110	24 $114	25 $116	26 $111	27 $132	28 $139
29 $108	30 $111

Su	Mo	Tu	We	Th	Fr	Sa
		1 $125	2 $160	3 $159	4 $110	5 $113
6 $111	7 $111	8 $113	9 $124	10 $113	11 $117	12 $113
13 $108	14 $113	15 $114	16 $113	17 $113	18 $115	19 $113
20 $113	21 $111	22 $111	23 $111	24 $121	25 $113	26 $110
27 $119	28 $113	29 $144	30 $121	31 $134

Hilton Garden Inn Springfield, IL.

Prices for Hilton Garden Inn Springfield, IL.

Monthly average prices

About this property

Location

Room options

One King Bed, Accessible

Room, 1 King Bed, Accessible

Two Queen Beds

One King Whirlpool

One King Evolution

One King

One King Bed, Accessible

Suite, 1 King Bed, Accessible

Room, 2 Queen Beds, Accessible

Guest reviews of Hilton Garden Inn Springfield, IL.

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Springfield, IL.

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