Greswolde Arms by Chef & Brewer Collection

Everything was good except for the noisy drilling and works that was happening at 2am!!!!

Everything was great EXCEPT no one was at the desk for check in. Waited 15 minutes then went to bar to be told sorry we are really busy with a booking will get to you when we can. Felt totally unvalued as a customer. Waited 25 minutes in the end. Not happy

Everything was spot on. Lovely lady greeted us and also looked after us at breakfast the next day. Breakfast was good. We ate at the restaurant on the evening and the staff were lovely there too, so was the food. My only grumble is we did ring and ask to be near the lift as we struggle to use stairs They said there was no lift which we took to mean it was all ground floor. It's not. Still that was just a mix up with communication. We would stay there again. The stairs were not too bad and it's worth a little struggle to stay in a cozy hotel

Great.

I’ve stayed at this hotel before but this visit was quite disappointing. I was left waiting to check in despite ringing the bell, and the staff seemed unfriendly. The room I was given felt like the worst option available. While the room was generally fine, the bathroom really needed a deep clean. The biggest issue, however, was the room’s location. I was placed in a ground-floor accessible room—despite booking months in advance and not requesting one—situated right next to reception. This meant constant door slamming throughout my stay, as well as noise from the bar, and to make matters worse, staff members were taking private phone calls late at night in the small corridor beside my door, adding even more noise. Overall, the experience was far below expectations.