The Open Arms Hotel

The staff were extremely helpful and efficient. The room was spotless huge bathroom comfortable beds. Hotel is in a beautiful conservation village so lovely views we also had a garden room with easy access to lovely garden and seating to chill with a cuppa. Breakfast was excellent. I recommend Open Arms hotel to anyone visiting North Berwick.

Very clean room, great staff, good food

Good morning, I just wanted to let you know that I experienced a few problems with breakfast during our stay. Firstly, on Saturday morning, when I asked for a coffee, I was given a half cup of cold black coffee by a young man. I did not say anything at the time. The following morning, I bought my own coffee and noticed that everyone else in the restaurant was being served coffee in a small cafetière. I did not understand why this was not offered to me. Also, on Sunday morning, I ordered Eggs Royale. Instead, I was served two boiled eggs on smoked salmon with what looked like two spoons of mayonnaise. I mentioned to the staff that it was not Eggs Royale, but again I left it, as they did not seem to know how to deal with the issue. We had also booked a table on Friday night and could not understand why there were two different dining rooms — one with tablecloths and one plain. When I made the booking, I believed we would be seated in the main restaurant, as there was nothing on the website explaining the difference. Otherwise, the food on Friday night was good and the bedroom was lovely. However, we travel frequently in Scotland and, unfortunately, I will not be returning. Please do not retain my email address for marketing purposes. Kind regards, Caroline

Having dined here several times under the previous owners, this was, however, our first time staying at the Open Arms (now under new ownership). We were not disappointed. Dinner was as delicious as before (though we were sorry to see that the haggis wellington option was no longer on the menu). My partner’s severe pork allergy was catered for with an alternative option for his breakfast & staff seemed well aware of this - thank you. Our room was clean, comfortable & had all the amenities we needed for our stay. (The only thing to mention is that when the shower went on, it made an extremely loud whistling noise throughout which should be looked at.) Relaxing by the fire on a wild & wet afternoon was just the tonic on this short break. The staff cannot be faulted. All were friendly and welcoming, but special mention must go to the dark-haired lady who may be the reception manager (?) who made you feel as if you were a guest in her home. We will definitely be back! Andrew & Claire