Epico Recoleta Hotel

Hotel was centrally located but it needed cleaning, and lots of TLC

It was clean but the cleaners started earlier in the morning vacuuming the hallway and we were across the elevator. They were talking loud to each other and closing the elevator’s door hard. They should start cleaning common areas at least after check out time. I went there to rest one night which I arrived at 1 am and woke up around 7 because of the cleaners.

I rarely write reviews this long, but I feel like I genuinely need to warn others before they consider staying here. There was a strong, unpleasant smell of mold that hit us immediately in the room. It wasn’t subtle, it was the kind of damp, heavy odor that makes you question the cleanliness and safety of the entire space. Unfortunately, it didn’t stop there. When we checked the beds, we found visible makeup on the sheets. Not just faint marks or stains that might have been missed, actual makeup, as if the bedding hadn’t been properly cleaned or replaced at all. The most alarming part, however, was the pillows. They had visible mold on them. At that point, it stopped being just an unpleasant stay and became a serious health concern. Mold exposure is not something to take lightly, especially when traveling with a child. There was no way we could stay in that environment. We went down to reception hoping for some understanding or at least a solution, but the experience only got worse. The staff was incredibly rude and dismissive. There was no empathy, no apology, nothing. Even my son noticed the attitude, which says a lot. When a kid picks up on that kind of behavior, you know it’s bad. We left 15 minutes after checking in. The place looks nothing like the photos. The images are completely misleading and do not reflect the actual condition of the rooms at all. It feels dishonest and very frustrating as a guest who trusted what was advertised.

Breakfast was just bread, but overall its a good budget friendly hotel.

Clean and very friendly staff. WiFi was excellent