Name: Garner Hotel Tyler Southwest by IHG
Address: 3913 Frankston Highway, Tyler, Texas, United States of America, Tyler, Texas, US
Price range: $68–$133 per night
Rating: 8.1

What guests think

At Grander Inn & Suites by IHG, travelers praise friendly, accommodating staff and clean, comfortable rooms with good beds, while several reviews describe breakfast as basic with limited variety or coffee service that could be better.

Some guests mention ongoing remodeling and dated areas, and note that the parking lot is small. Street-facing rooms can be noisy, and multiple reviews report televisions not working properly. Housekeeping can be limited during multi-night stays, and the location is convenient to shopping and restaurants. Expect friendly service and solid basics with a few trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Some facilities are under remodeling, and several guests mention the small parking lot. Pool availability is inconsistent, with one stay noting closure and another reporting a clean pool.

Related guest reviews

8

Rachel

Jun 1, 2025

·

Stayed 2 nights

Friendly staff, hotel was clean, breakfast could have more of a selection. Only downfall during our stay was the pool wasnt operational during season. Overall we would return

6

Nicholas

May 22, 2024

·

Stayed 1 night

The bed was nice, everything was clean, and it was good to have a wall thermostat. However, there wasn’t much in the breakfast area, the door hits anyone using the bathroom (which was small in general), and the elevator seemed to need maintenance (slow and jolting).

8

Corey

Feb 5, 2026

·

Stayed 1 night

Under construction, but rooms are nice

10

Brice

May 28, 2024

·

Stayed 1 night

Staff was amazingly friendly and helpful. Pool was clean for my daughter and I to swim. I'd definitely stay there again.

10

Lawrence

Jun 17, 2025

·

Stayed 1 night

Loved the hotel but very disappointed about the pet fee. Your Hotels site quoted a lower pet fee but when I checked in, the pet fee was $50. We were exhausted so I didn’t try to find another hotel. Small parking lot but overall nice place.

6

Sharon

Apr 19, 2025

·

Stayed 2 nights

Stayed two days. They did not clean the room on first morning. We had to ask for towels. Breakfast was ok. Staff was nice. Beds were super high. It cost too much for laundry so couldn't wash clothes. Things were adequate. Decor was awful. Very dark in halls.

4

tatum

Dec 1, 2024

·

Stayed 1 night

Doesn’t over water you the guest except from a vending machine that only takes cash but has a atm but at night they fans all The money out of it

4

Deanna

Mar 5, 2024

·

Stayed 1 night

I’ll just share from start to finish… Booked a room via Expedia, Standard King room - nothing crazy. Get there, parking lot is very small, along with the amount of space between cars. Anyway, we check in, head up to the room. It’s a room with two queen beds. Not what I booked. Husband went down to get it fixed, since I paid for a King room. He was told that she booked all the king rooms and that’s all that was left. That I was also contacted through Expedia, which I wasn’t, to notify me of the situation. Which I wasn’t. No email, no text, no message in the Expedia app. Didn’t even offer to compensate for the error on their part. I shouldn’t have been able to book a room of that kind if there wasn’t any available. Then after all that, the TV doesn’t even work. Ok option if you just need a place to put your head for the night, but don’t expect much from it.

10

Katie

Oct 6, 2025

·

Stayed 1 night

Staff was great, room was clean, but they are remodeling so things arent what they could be.

6

Tanya

Feb 20, 2025

·

Stayed 1 night

The hotel staff were very welcoming and accommodating and the rooms were pretty clean and the beds comfortable. However the hallway carpets on our floor were dirty and the place was dated and needed refurbishing, our bathroom door was very chewed up on the bottom; room 319. Most distressing of all were the new pet fees! From $50 to $100.00

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Cleanliness

Most reviews describe clean rooms and comfortable stays, but housekeeping during multi-night stays can be limited. A few guests reported pests and some worn or dirty areas.

Related guest reviews

10

Dennis

Jun 16, 2025

·

Stayed 1 night

Clean rooms and very helpful staff

2

Madisen

Mar 19, 2024

·

Stayed 1 night

there were roaches all over my room

6

Ian

Jun 22, 2025

·

Stayed 2 nights

First thing, I was hit with a $45.00 early check-in fee. I arrived at the hotel at 11:00 am and was informed that if I wanted immediate access to a room, I would be required to pay a US$ 45.00 fee. Secondly, they do not clean their rooms on a daily basis. I was shocked when the front desk Manager informed me the rooms were not cleaned daily.

8

Leah

Aug 10, 2024

·

Stayed 1 night

Staff was very friendly. Room was clean and everything was as stated in the room description/amenities. Breakfast was better than most continental breakfasts I have had at other places. The bed and linens were very comfortable. I have 2 complaints, bath towels were very small and I saw 2 roaches in the bathroom during my 1 night stay.

10

Sarah

Dec 20, 2025

·

Stayed 1 night

The room was clean & quiet. The mattresses were wonderful.

6

Sharon

Apr 19, 2025

·

Stayed 2 nights

Stayed two days. They did not clean the room on first morning. We had to ask for towels. Breakfast was ok. Staff was nice. Beds were super high. It cost too much for laundry so couldn't wash clothes. Things were adequate. Decor was awful. Very dark in halls.

10

Charlotte

Dec 16, 2025

·

Stayed 1 night

Nice staff and clean room

10

Quiana

May 12, 2025

·

Stayed 2 nights

I loved our stay i just wish house keeping would have cleaned our room and gave us new towels. But overall we loved our atay.

10

Katie

Oct 6, 2025

·

Stayed 1 night

Staff was great, room was clean, but they are remodeling so things arent what they could be.

10

Deborah

May 14, 2025

·

Stayed 1 night

The staff always accommodate our leaving my mother’s car while we drive her south to be with family. The rooms are clean and comfortable. We choose this hotel every time we go to Tyler. The breakfast set up with one small cup dispenser for coffee was a little hard for those of us who are hearty coffee drinkers.

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Rooms

Rooms are generally comfortable with good mattresses and effective air conditioning, though street-facing rooms can be noisy. Repeated reports cite TVs not working properly, and a few note dated decor or very high beds; some suites feel spacious.

Related guest reviews

8

teresa

Mar 16, 2025

·

Stayed 1 night

Location and property was very nice. Some trouble with room key. Television did not work properly. After several attempts and asking for a different room, we were finally able to settle down and rest. Room was very clean, bottom of bathroom toilet needed cleaning. Very comfortable bed.

8

Cara

Mar 19, 2025

·

Stayed 1 night

It was frustrating to not have a functioning TV. Even the budget hotels provide that.

10

Charles

Jul 22, 2024

·

Stayed 1 night

We had a great experience with check in and our suite was roomy and relaxing to not be all bunched up together.

10

Sarah

Dec 20, 2025

·

Stayed 1 night

The room was clean & quiet. The mattresses were wonderful.

10

Dennis

Jan 11, 2024

·

Stayed 1 night

Hotel was clean and friendly staff. Only negatives is it’s next to a major intersection so road noise through windows was a little annoying. If you could get a backside room it would probably be perfect. Morning breakfast was extremely spartan.

10

Jon

Dec 19, 2024

·

Stayed 1 night

Comfortable but noisy on the road side. Busy little town

8

Christy

Nov 17, 2024

·

Stayed 2 nights

Very friendly staff, bed was comfortable and shower was good. Breakfast was awful and lots of road noise in room.

4

Deanna

Mar 5, 2024

·

Stayed 1 night

I’ll just share from start to finish… Booked a room via Expedia, Standard King room - nothing crazy. Get there, parking lot is very small, along with the amount of space between cars. Anyway, we check in, head up to the room. It’s a room with two queen beds. Not what I booked. Husband went down to get it fixed, since I paid for a King room. He was told that she booked all the king rooms and that’s all that was left. That I was also contacted through Expedia, which I wasn’t, to notify me of the situation. Which I wasn’t. No email, no text, no message in the Expedia app. Didn’t even offer to compensate for the error on their part. I shouldn’t have been able to book a room of that kind if there wasn’t any available. Then after all that, the TV doesn’t even work. Ok option if you just need a place to put your head for the night, but don’t expect much from it.

6

Amanda

Jun 24, 2025

·

Stayed 1 night

The room was clean. The bed was comfortable.

10

Cindy

Oct 28, 2024

·

Stayed 3 nights

This was our second visit to the Baymont by Wyndham in Tyler. Nice breakfast every morning & the rooms are clean. I’ve been to some 4 star hotels where the air condition never cooled the room enough and the hot water was timid. Not here! It actually got so cold I had to get my husband to turn the ac off so I could warm up! Nice place & next time we are in Tyler, I would definitely stay there again.

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Service

Service is widely praised as friendly and helpful across the front desk team. Some guests experienced policy frustrations (early check-in and pet fees), occasional reservation or room-type mix-ups, and inconsistent follow-through on requests.

Related guest reviews

2

Amanda

Jun 6, 2024

·

Stayed 1 night

Reservation was canceled and we were not informed about until we arrived.

10

Dennis

Jun 16, 2025

·

Stayed 1 night

Clean rooms and very helpful staff

10

Peggy

Aug 16, 2025

·

Stayed 1 night

The girl at the front desk was awesome! Very helpful and polite!

10

Carolyn

Aug 2, 2025

·

Stayed 4 nights

Great location and close to shopping and restaurants. The staff were very nice and helpful. I was disappointed with the breakfast selections. It was very basic. Other than that I was very satisfied. And the beds were so comfortable.

6

Ian

Jun 22, 2025

·

Stayed 2 nights

First thing, I was hit with a $45.00 early check-in fee. I arrived at the hotel at 11:00 am and was informed that if I wanted immediate access to a room, I would be required to pay a US$ 45.00 fee. Secondly, they do not clean their rooms on a daily basis. I was shocked when the front desk Manager informed me the rooms were not cleaned daily.

10

Linda

Mar 3, 2025

·

Stayed 1 night

On checking in the desk clerk was great. Everyone during my stay was great. I’d definitely go back

10

Rhonda

Oct 15, 2025

·

Stayed 2 nights

The staff was very helpful and kind to me!

6

Destiny

Jan 22, 2024

·

Stayed 2 nights

It wasn’t terrible but there were a couple things that stood out. I work nights at the hospital which makes it difficult for check ins bc they typically don’t start until 3 pm. Most if not all hotels I’ve stayed at have allowed me to check in early if my rooms is ready and available. At Baymont, they charged me $40 for early check in which has never happened. If that’s the policy, fine. I’d rather pay than sleep in my car from 0730 to 1500. So that was the first inconvenience. I get to my room which is spacious and adequate. The face towels weren’t up to my standards. One had some reddish stains on it and the other had tiny hairs woven into the threads. I typically bring my own towels, so I ignored that. I slept there for three days. As I stated previously I work nights. So on the day of check out I spoke with the front desk employee to see if I could have a late check out. He stated they offer late check out until noon. Before check out even began I’m getting knocks on the door every ten minutes and calls to the room. Which to me meant that information was not relayed to the other staff. That part was the worst because I really needed that extra hour of sleep before driving a long distance especially after a 12 hour shift. Then when I go to hand in key, the man wouldn’t give me a printed receipt. Which I’ve also never been denied. I need them for my records. Its was an average stay, the breakfast options ok. La Quinta down the road is a lil more expensive but better!

4

Deanna

Mar 5, 2024

·

Stayed 1 night

I’ll just share from start to finish… Booked a room via Expedia, Standard King room - nothing crazy. Get there, parking lot is very small, along with the amount of space between cars. Anyway, we check in, head up to the room. It’s a room with two queen beds. Not what I booked. Husband went down to get it fixed, since I paid for a King room. He was told that she booked all the king rooms and that’s all that was left. That I was also contacted through Expedia, which I wasn’t, to notify me of the situation. Which I wasn’t. No email, no text, no message in the Expedia app. Didn’t even offer to compensate for the error on their part. I shouldn’t have been able to book a room of that kind if there wasn’t any available. Then after all that, the TV doesn’t even work. Ok option if you just need a place to put your head for the night, but don’t expect much from it.

10

Katie

Oct 6, 2025

·

Stayed 1 night

Staff was great, room was clean, but they are remodeling so things arent what they could be.

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Location

Convenient to shopping, restaurants, and local destinations. However, proximity to a busy road can bring noticeable traffic noise to certain rooms.

Related guest reviews

10

Carolyn

Aug 2, 2025

·

Stayed 4 nights

Great location and close to shopping and restaurants. The staff were very nice and helpful. I was disappointed with the breakfast selections. It was very basic. Other than that I was very satisfied. And the beds were so comfortable.

8

Arnaldo

May 20, 2024

·

Stayed 2 nights

Very comfortable, good location, very clean and excellent price. I would stay again.

10

Dennis

Jan 11, 2024

·

Stayed 1 night

Hotel was clean and friendly staff. Only negatives is it’s next to a major intersection so road noise through windows was a little annoying. If you could get a backside room it would probably be perfect. Morning breakfast was extremely spartan.

8

Raymond

Jun 15, 2025

·

Stayed 2 nights

Close proximity to where I am going.

10

Jon

Dec 19, 2024

·

Stayed 1 night

Comfortable but noisy on the road side. Busy little town

10

Adrienne

Apr 12, 2024

·

Stayed 3 nights

Very clean and bed was extremely comfortable! Staff were all very nice and helpful. Proximity to downtown and other attractions was great. Lots of shopping and restaurants nearby.

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Dining

Breakfast feedback is mixed: several call it basic or limited, while others find it decent with hot items. Coffee service ranges from instant or limited dispensers to better options.

Related guest reviews

8

Rachel

Jun 1, 2025

·

Stayed 2 nights

Friendly staff, hotel was clean, breakfast could have more of a selection. Only downfall during our stay was the pool wasnt operational during season. Overall we would return

8

James

Dec 18, 2024

·

Stayed 1 night

No soap in the bathroom - I checked in really late, around 12:30AM. Fortunately I had my own. Bed was really comfortable, did not move all night~!. Breakfast was good and hot. Coffee options were great! Loved the early check in via a text. Made checking in when I arrived so late that much easier!

10

Carolyn

Aug 2, 2025

·

Stayed 4 nights

Great location and close to shopping and restaurants. The staff were very nice and helpful. I was disappointed with the breakfast selections. It was very basic. Other than that I was very satisfied. And the beds were so comfortable.

10

Jimmy L

Jan 7, 2024

·

Stayed 1 night

Very nice place. The best breakfast of any.

10

Michelon

Jan 7, 2024

·

Stayed 1 night

Staff was very nice! Had a great breakfast selection to be a smaller hotel!

8

Christy

Nov 17, 2024

·

Stayed 2 nights

Very friendly staff, bed was comfortable and shower was good. Breakfast was awful and lots of road noise in room.

8

Debra

Aug 5, 2024

·

Stayed 1 night

Room was clean and comfortable. Staff were pleasant. Breakfast was ok. Non smoking facility but area outside front door and parking lot were covered with cigarette butts.

10

Cindy

Oct 28, 2024

·

Stayed 3 nights

This was our second visit to the Baymont by Wyndham in Tyler. Nice breakfast every morning & the rooms are clean. I’ve been to some 4 star hotels where the air condition never cooled the room enough and the hot water was timid. Not here! It actually got so cold I had to get my husband to turn the ac off so I could warm up! Nice place & next time we are in Tyler, I would definitely stay there again.

10

Deborah

May 14, 2025

·

Stayed 1 night

The staff always accommodate our leaving my mother’s car while we drive her south to be with family. The rooms are clean and comfortable. We choose this hotel every time we go to Tyler. The breakfast set up with one small cup dispenser for coffee was a little hard for those of us who are hearty coffee drinkers.

8

Kathryn

Oct 20, 2024

·

Stayed 2 nights

Nice, clean room. Friendly staff. Breakfast was very basic and only instant coffee though sign said they would be getting a new machine.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $87	2 $116	3 $99
4 $80	5 $79	6 $76	7 $79	8 $92	9 $99	10 $99
11 $81	12 $96	13 $83	14 $87	15 $100	16 $133	17 $123
18 $93	19 $69	20 $92	21 $98	22 $93	23 $113	24 $113
25 $93	26 $87	27 $83	28 $69	29 $92	30 $118	31 $102

Garner Hotel Tyler Southwest by IHG

About this property

Location

Room options

Suite, 1 King Bed

Suite, Mobility Accessible (Accessible Shower)

Standard Room, Mobility Accessible (Communications, Accessible Shower)

Premium Room, Multiple Beds

Standard Room

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Guest reviews of Garner Hotel Tyler Southwest by IHG

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Garner Hotel Tyler Southwest by IHG

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $77	19 $71
20 $71	21 $68	22 $68	23 $71	24 $78	25 $95	26 $104
27 $81	28 $90	29 $90	30 $86