Is parking available at the property?

Self parking is available on-site for a fee of AUD 49 per night, which includes in/out privileges. Extended parking is also available at AUD 273 per week. Parking height restrictions apply.

Are pets allowed at the property?

No pets are allowed, but service animals are permitted.

What are the check-in and check-out times?

Check-in is from 14:00, and check-out is until 10:00. Early or late check-in/check-out may be available upon request, and additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Additional accessibility features may be available; guests are encouraged to inquire directly for specific needs.

What is the location of the property in relation to key landmarks?

The property is located in the heart of Brisbane, within a 5-minute walk of St. Stephens Cathedral and Queen Street Mall. It is approximately 0.5 miles from Brisbane Riverside Markets and Brisbane City Botanic Gardens.

Does the hotel have a swimming pool?

Yes, the property features both an outdoor pool and an indoor pool. The outdoor pool is heated and operational seasonally.

What are the hotel's policies for guests staying with children?

Children are welcome at the property. There is no specified minimum age for children to stay for free.

What are the policies regarding extra beds and cribs?

Cribs (infant beds) are available for AUD 20 per night, and rollaway beds are available for AUD 65 per night. Advance request or confirmation may be required for availability.

Oaks Brisbane on Charlotte Suites - Convenient Location

Average nightly price at Oaks Brisbane on Charlotte Suites by month, last 12 months (USD)
Month	Average price
January	$162
February	$262
March	$185
April	$188
May	$214
June	$181
July	$215
August	$215
September	$210
October	$212
November	$205
December	$253

What guests think

At Oaks Brisbane on Charlotte Suites, guests praise the central CBD location and spacious apartment-style rooms with kitchens, balconies and views, while noting dated finishes in places, slow elevators, and inconsistent Wi‑Fi that can be unreliable for work.

Many find rooms and public areas very clean, though reports of musty odours, mould, and maintenance issues appear in some apartments. Staff are frequently described as friendly and helpful, with occasional complaints about check-in efficiency, bed configurations, and post‑stay charges. Pools and gym are appreciated when available, but parking is costly and construction or city noise can affect light sleepers. Expect a convenient base with roomy apartments and variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pools and gym are useful and generally liked, though the outdoor pool was at times closed for maintenance. Elevator waits are often long, and on-site parking is convenient but frequently considered expensive.

Related guest reviews

10

Jessica

Nov 3, 2025

·

Stayed 2 nights

Great location and room, pool was great

8

John

Sep 8, 2025

·

Stayed 1 night

The elevator wait is too long.

10

Alison

Jul 20, 2023

·

Stayed 21 nights

Close to Queen St made it easy for my mum in law to get around, and close to parks and playgrounds made it great for my kids. The pool on level 5 was out of action.

10

Cheryl

Oct 16, 2025

·

Stayed 4 nights

Great location in Brisbane City, easy walk to shopping and heaps of eating options we were not able to use the outdoor pool due to building maintenance, which was a shame and not noted in website which would have been good to know when we booked we would stay here again

10

Sh'von

Sep 1, 2024

·

Stayed 1 night

Great location, nice rooms. Lifts are slow as there are only 2 per side.

8

Anna

Jun 21, 2023

·

Stayed 2 nights

Location and staff friendliness are the stand outs! Property condition isnt great and definitely need an upgrade. Central cbd and night works around very near apartment makes it a bit noisy at night for a light sleeper. Pool/gym is situated at level 2 which is the car park 😅 such a weird spot and very small so I didnt bother with it. Overall for few nights stay is fine but if you are looking for luxury stay, this isnt it.

10

Eileen

Jan 18, 2026

·

Stayed 4 nights

spacious, comfortable room with full kitchen. the Lap pool was great and the reception staff helpful.

10

Justine

Jul 15, 2024

·

Stayed 1 night

Great property, easy onsight parking. Very comfortable apartment.

10

Mary

Aug 30, 2024

·

Stayed 2 nights

This was my second stay at Oaks Charlotte. I use the lap pool and that is clean and nice temperature. Love the rooms and location. Very happy with my stay.

8

Audrey

Feb 28, 2025

·

Stayed 1 night

Clean comfortable, friendly and helpful staff. Car parking very expensive...too expensive...considering the overall cost of the room/not valet.

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Cleanliness

Many guests report spotless, well-presented apartments, but cleanliness is inconsistent. Some mention musty or mouldy odours, dirty vents or grout, and occasional lapses in bathroom cleaning.

Related guest reviews

10

Sharron

Sep 14, 2025

·

Stayed 4 nights

Have stayed here 3 times now , it is always very clean ,close to the mall, very compfy beds and large self contained rooms

8

Jamie

Aug 2, 2025

·

Stayed 2 nights

Decent location. Staff were friendly. View was decent. Room service available along with groceries on arrival if ordered (wasn’t aware of this when booking but probs would have used that service. Generally, the room was tired but everything worked and was maintained. Decent balcony. Biggest issue I had was the smell of drains. This was v strong and if we were staying for longer I would have requested something be done about it.

10

Fadi

Nov 24, 2025

·

Stayed 3 nights

Check in staff were great, the apartment was spotless, the carpet was clean and new, the enclosed balcony was surprisingly big. Apartments seem similar to Meriton suites where I stayed previously but for half the price

8

Ryan

Feb 14, 2026

·

Stayed 4 nights

Room was spotless, very clean, great amenities. Room itself becoming dated and could do with some small maintenance touch ups

6

Hayley

Jul 5, 2025

·

Stayed 3 nights

The location was central to everything and great food. The suite smelt musty and damp. The bathroom has water damage, mould in the shower cubicle and there was snot on the wall that a previous guest had wiped there and it had not been cleaned off by staff. The suite needed to be dusted in many places including the fire sprinklers, along the skirting boards and walls behind the door in the bathroom.

6

Rachael

Oct 1, 2025

·

Stayed 2 nights

The location was great for exploring Brisbane CBD and South Bank. Our room was very old and run down. Didn’t feel very clean and had a horrible smell like old cigarette smoke. Now that we’re home I’m currently washing all of our clothes and struggling to get the smell out. The air conditioning vent was so dirty and coated in a thick dust so would have just been blowing dust into the room. The rest of the hotel seemed ok, the pool and gym etc. Not sure what the other rooms were like and if we just received a bad one.

4

Adrian

Aug 1, 2025

·

Stayed 2 nights

Smelt of mould

10

Lyn

Dec 31, 2025

·

Stayed 4 nights

On arrival the staff were friendly and helpful, check in was easy, room was great, clean and well presented

6

William

Apr 1, 2024

·

Stayed 1 night

Tiolet never cleaned. Disappointed to find hair in the toilet bowl and seat when first arrived

10

Benjamin

Dec 30, 2025

·

Stayed 1 night

Comfortable bed, spacious room, very clean. Friendly staff. Can't fault this place

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Rooms

Apartments are spacious with full kitchens, balconies and city views; beds are generally comfortable. Some units feel dated, Wi‑Fi is repeatedly slow or unreliable, and occasional street or construction noise is noted.

Related guest reviews

10

Eva

Jan 3, 2026

·

Stayed 4 nights

Rummet var stort, kök med alla tillbehör. Fanns också tvättmaskin och diskmaskin

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8

Benafsha

Nov 28, 2025

·

Stayed 2 nights

Staff was friendly, space was clean and spacious! Only downside was how slow the wifi was, couldn’t use it for most of our stay which is not good when you’re travelling from overseas and don’t have data set up.

8

Reece

May 31, 2023

·

Stayed 2 nights

Hotel was fine just noise from city construction kept waking me ho

8

Jamie

Aug 2, 2025

·

Stayed 2 nights

Decent location. Staff were friendly. View was decent. Room service available along with groceries on arrival if ordered (wasn’t aware of this when booking but probs would have used that service. Generally, the room was tired but everything worked and was maintained. Decent balcony. Biggest issue I had was the smell of drains. This was v strong and if we were staying for longer I would have requested something be done about it.

10

Troy

Feb 28, 2025

·

Stayed 6 nights

Great stay in a nice area, walkable to the mall and other areas. Plenty of good coffee and dining nearby. Room was nice and in an excellent condition. Great views from the 37th floor.

8

John

Aug 27, 2024

·

Stayed 2 nights

All very good but with one shortcoming - the WiFi is very poor and sometimes unusable. I had to sit in reception to use it, but even there it cut out some of the time. This is probably only a problem for international visitors who cannot use mobile data. For Australians this property should be good.

8

Claire

Oct 14, 2023

·

Stayed 3 nights

I have used various oaks aparthotels throughout Brisbane - this feels probably the oldest of them all. It has residential floors as well as guest floors - but as it is a tower building there are only 4 lifts that operate and they are often being serviced which makes not for a quick exit in the morning. As with all hotels in the CBD - its busy and noisy especially as this one is very close to cross river rail project. The rooms as becoming tired and could do with a fresh lick of paint - otherwise clean and comfortable and well set up for business travellers.

10

Eileen

Jan 18, 2026

·

Stayed 4 nights

spacious, comfortable room with full kitchen. the Lap pool was great and the reception staff helpful.

10

Glynnis

Dec 18, 2025

·

Stayed 2 nights

Great location, so central to everything in Brisbane, two bedroom unit was spacious and comfortable and the aircon was very efficient which we were very grateful for. We would stay again

8

Maria Soledad

Nov 18, 2024

·

Stayed 6 nights

Hotel muy bien ubicado en la zona céntrica de Brisbane. A 2 minutos caminando llegas au centro comercial. Cerca de autobuses y ferrys. Uno de los programas principales es que el Internet es terrible así que si debes trabajar usando la red te recomendamos que no confíes en el Internet del Hotel y compres por fuera

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Service

Staff are widely described as friendly and helpful, and check-in can be smooth with accommodating support. However, some report inefficient check-in, bed configuration issues, slow follow-up on problems, and dissatisfaction with charges or resolutions.

Related guest reviews

10

Samantha

Apr 6, 2025

·

Stayed 3 nights

The apartment was clean and tidy and spacious. The staff are all amazing and ever so helpful. I highly recommended

10

Brett

Apr 8, 2025

·

Stayed 4 nights

Friendly staff, 5 minutes walk to casino and mall, 10 minutes walk to central station, room spotless. Would definitely stay here again and will recommend hotel to friends.

2

AL

May 19, 2024

·

Stayed 2 nights

Booked a room with 2 single beds. After check-in that evening found the room was Queen Bed configuration. Asked if it could be changed and was told the hotel was fully booked and that no staff were available to reconfigure the bedroom. Had to sleep on the couch

10

sharene

Aug 24, 2024

·

Stayed 1 night

Received great customer service.

10

Kylie

Jun 26, 2025

·

Stayed 1 night

Easy check in, fabulous staff, clean rooms.

10

Marcela

Nov 21, 2025

·

Stayed 2 nights

The young lady who checked us in was so kind and professional. She gave us great dinner recommendations and we we ate at moo moo’s per her suggestion. We will definitely stay again when we visit Brisbane. Excellent location and pastry shop called whisk across the street.

2

Jiang

Oct 25, 2023

·

Stayed 2 nights

The front desk staff was unprofessional and disrespectful. Would not recommend.

8

Shimon

Jan 21, 2025

·

Stayed 2 nights

The check-in was not efficientl at all. We were promised to be called when the room was ready, but only after reminiding then 3 times suddenly the room became avaliable. Not acceptable. Except for the good view and very nice balcony, there is nothing posotive to mention.

10

Lyn

Dec 31, 2025

·

Stayed 4 nights

On arrival the staff were friendly and helpful, check in was easy, room was great, clean and well presented

4

Erin

Jan 9, 2023

·

Stayed 19,361 nights

We stay at Oaks all the time and have never had a problem and always enjoyed our stays until now… firstly parking is a nightmare in this area. I tried to book a car park prior to our arrival only to be told there was a system error and they could not book one for us and then rudely hung up on. On arrival staff were not very friendly and would not allow us to leave our stuff as we weren’t allowed to check in yet, so we had to haul our stuff from 2 streets away! In checking into our room I noticed water all over the bathroom floor only to discover our toilet was leaking all over the bathroom floor and onto the carpet. We immediately called reception and we’re told someone would be up to check it out. Half an hour later a girl came and turned the toilet tap off, to which I said so we can’t use the toilet? Her reply was oh, will have to see if there’s a spare room but we’re fully booked out tonight so let me get back to you 😑 we waited another half an hour and missed our dinner reservations to be told there moving us to another room however it had just been carpet cleaned and smelt very strong of fumes! Facilities were ok but definitely geared towards a business trip rather then a leisure trip. Elevators were also a nightmare, took us 20mins to get to reception cause they were constantly full of people. We were not compensated for our very below average stay and will not be staying here again!

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Location

Consistently praised for a central, walkable CBD position near Queen Street Mall, restaurants, transport and South Bank. Some guests note city or construction noise affecting certain stays.

Related guest reviews

10

ILARIO

Oct 19, 2024

·

Stayed 1 night

Great hotel in the CBD area of Brisbane , with lots of restaurants, coffee shops and bars nearby ,

8

Reece

May 31, 2023

·

Stayed 2 nights

Hotel was fine just noise from city construction kept waking me ho

10

Sebastian

Sep 21, 2023

·

Stayed 3 nights

Very convenient location with great staff and large rooms

10

Gaye

Jun 18, 2024

·

Stayed 3 nights

Great Location and facilities with 11am check out.

8

Natalie

Nov 14, 2025

·

Stayed 5 nights

Great location

10

Michelle

Sep 17, 2023

·

Stayed 2 nights

The property is/was central to our activities. Everything in walking distance. Secure parking.

10

Patrick

Aug 3, 2023

·

Stayed 5 nights

Central location, well managed by helpful staff and competitively priced.

8

terry

May 13, 2024

·

Stayed 2 nights

Great location and accommodation

10

Glynnis

Dec 18, 2025

·

Stayed 2 nights

Great location, so central to everything in Brisbane, two bedroom unit was spacious and comfortable and the aircon was very efficient which we were very grateful for. We would stay again

8

Donna

May 11, 2024

·

Stayed 5 nights

Perfect location, right next to the shopping mall and easy access to public transport!

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Dining

Not enough information in reviews.

Related guest reviews

10

Chantal

Mar 9, 2024

·

Stayed 1 night

Easy for shopping Restaurants

10

Tracey

Jun 21, 2023

·

Stayed 4 nights

Great location. Easy walking to everywhere. Pool is currently being upgraded but the BBQ area is great. Good size appartments. I would stay there again.

10

Mike

Mar 30, 2025

·

Stayed 1 night

We were on the 43rd fl and the view was incredible. Staff at check in were very professional and helpful. We wish there would have been a bar/cafe on the property purely from a convenience perspective.

8

Jamie

Aug 2, 2025

·

Stayed 2 nights

Decent location. Staff were friendly. View was decent. Room service available along with groceries on arrival if ordered (wasn’t aware of this when booking but probs would have used that service. Generally, the room was tired but everything worked and was maintained. Decent balcony. Biggest issue I had was the smell of drains. This was v strong and if we were staying for longer I would have requested something be done about it.

8

A M

Aug 5, 2023

·

Stayed 2 nights

Friendly and helpful reception staff. Great value for money. Central location and walking distance to restaurants & shopping.

10

Henrik

Apr 9, 2024

·

Stayed 8 nights

Perfekt boende för en familj på 4. Mycket centralt, Vänlig, trevlig och hjälpsam personal Enkel men god frukost

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6

Danny

Sep 5, 2023

·

Stayed 3 nights

Great location, easy to eat out/in also shopping.

8

Kerri

Nov 24, 2023

·

Stayed 1 night

There wasn't any hand towels in the bathroom. No ice in freezer. No ice machine. Was told l could l get it at 7 eleven. Parking was expensive

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $179	6 $215	7 $315
8 $176	9 $176	10	11	12 $279	13 $192	14 $688
15 $299	16 $175	17 $202	18 $233	19 $243	20 $308	21 $256
22 $128	23 $160	24 $246	25 $234	26 $175	27 $225	28 $225
29 $139	30 $141

Su	Mo	Tu	We	Th	Fr	Sa
		1 $185	2 $202	3 $175	4 $211	5 $320
6 $165	7 $122	8 $138	9 $139	10 $144	11 $173	12 $171
13 $128	14 $122	15 $133	16 $128	17 $185	18 $225	19 $212
20 $112	21 $123	22 $128	23 $123	24 $145	25 $212	26 $197
27 $177	28 $240	29 $152	30 $163	31 $320

Oaks Brisbane on Charlotte Suites

Prices for Oaks Brisbane on Charlotte Suites

Monthly average prices

About this property

Location

Room options

Two Bedroom Apartment (No Housekeeping)

One Bedroom Executive

Two Bedroom Executive Apartment

Two Bedroom Executive Apartment (No Housekeeping)

One Bedroom Apartment (No Housekeeping)

One Bedroom Apartment

One Bedroom Executive (No Housekeeping)

Two Bedroom Apartment

Guest reviews of Oaks Brisbane on Charlotte Suites

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Oaks Brisbane on Charlotte Suites

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