Windsor Puerta del Sol
From
$210
/ night
Select dates to see prices and availability
From
$210
/ night
About this property
Centrally located guest house in Madrid with air-conditioned rooms and convenient amenities like free wifi and concierge services.
Location
Located in Madrid Centro, a neighborhood in Madrid, Windsor Puerta del Sol is in a shopping district and near a metro station. Plaza de Cibeles and Royal Palace of Madrid are notable landmarks, and travelers looking to shop may want to visit Gran Via and Paseo de la Castellana. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena.
Free Wi-Fi
Restaurant
Non-Smoking Rooms
Safe-Deposit Box
Luggage Storage
24-Hour Front Desk
Room options
7
Double Or Twin Room
Room details
1 Full Bed
and 2 Twin Beds
2 Twin Beds
Sleeps 2
108 ft²
City ViewBalconyAir ConditioningHeatingSafety Deposit BoxPatio
Guest reviews of Windsor Puerta del Sol
8.4
Very good
Based on 83 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Windsor Puerta del Sol is praised for its unbeatable central location and overall cleanliness, though rooms are compact and street-facing ones can be noisy, while service is generally friendly with check-in managed at a nearby affiliated hotel.
Read moreWas this helpful?
What guests think
Windsor Puerta del Sol is praised for its unbeatable central location and overall cleanliness, though rooms are compact and street-facing ones can be noisy, while service is generally friendly with check-in managed at a nearby affiliated hotel.
Rooms are basic with very small bathrooms for some, and bedding comfort and pillows receive mixed feedback. Facilities are simple—air conditioning, an elevator and in-room safes are available, with luggage storage at the partner hotel—though a few isolated issues were noted, such as an elevator fault or brief water or AC problems. Breakfast is provided via the partner hotel, with feedback ranging from adequate to limited and coffee drawing some complaints. Best for travellers who prioritize being steps from Puerta del Sol over room size and on-site frills.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Basic amenities include air conditioning, an elevator and in-room safes, plus luggage storage at a nearby partner hotel. A few isolated issues were noted (elevator fault, brief water outage, or AC not working).
Related guest reviews
10
Claire
Jul 20, 2023
·
Stayed 4 nights
Location, location, location. Frequent travellers, looking for comfort, cleanliness and the all important location. El Pasaje delivered on all. If you are in the city to see and experience the city then this if for you. Firm, comfortable bed, aircon, mini-fridge, safe, wifi, great shower. Everything you need. Within moments from the Hostal you have vibrant bars and restaurants but from our 'city' room, at the back of the property, we had undisturbed sleep. Within comfortable walking distance of all the major sights. Easy check in at Victoria 4, over the road. Staff friendly and helpful (very good English speaking, apologies for our lack of Spanish). Most helpful when we had a pre-booked taxi issue, nothing to do with the hotel, but the gentleman on reception (sorry, didn't get his name) was great at speaking to the driver etc for us. Gracias. If you want a swanky room with a great view, then look elsewhere, but if you want great value for money, clean, comfortable, in the heart of Madrid, then we would recommend this hostal.
Location, location, location. Frequent travellers, looking for comfort, cleanliness and the all important location. El Pasaje delivered on all. If you are in the city to see and experience the city then this if for you. Firm, comfortable bed, aircon, mini-fridge, safe, wifi, great shower. Everything you need. Within moments from the Hostal you have vibrant bars and restaurants but from our 'city' room, at the back of the property, we had undisturbed sleep. Within comfortable walking distance of all the major sights. Easy check in at Victoria 4, over the road. Staff friendly and helpful (very good English speaking, apologies for our lack of Spanish). Most helpful when we had a pre-booked taxi issue, nothing to do with the hotel, but the gentleman on reception (sorry, didn't get his name) was great at speaking to the driver etc for us. Gracias. If you want a swanky room with a great view, then look elsewhere, but if you want great value for money, clean, comfortable, in the heart of Madrid, then we would recommend this hostal.
10
Maria
Jun 5, 2025
·
Stayed 2 nights
Ubicacion perfecta, limpieza perfecta, aire acondicionado genial, no percibi ningun ruido de la calle, el check innes ennotro hotel a 2 min caminando.hay ascensor, baño privado agua caliente
Ubicacion perfecta, limpieza perfecta, aire acondicionado genial, no percibi ningun ruido de la calle, el check innes ennotro hotel a 2 min caminando.hay ascensor, baño privado agua caliente
8
Antonyo
Oct 11, 2024
·
Stayed 4 nights
The room was ok a bit small but clean. The check in process was good. There was a problem with loss of water after second day there. They offered to move us to another hotel affiliated with them, which was nearby but, only For one night and we had two more nights to go. But the water was fixed later the next day.
The room was ok a bit small but clean. The check in process was good. There was a problem with loss of water after second day there. They offered to move us to another hotel affiliated with them, which was nearby but, only For one night and we had two more nights to go. But the water was fixed later the next day.
10
Bjørn Tore
Jun 24, 2024
·
Stayed 3 nights
Et hotell midt i smørøyet i Madrid til en rimelig penge. Kun to ting som dro ned, at Air conditionen ikke virket og at Wifi’en var dårlig. Ellers er dette et utrolig bra alternativ.
Et hotell midt i smørøyet i Madrid til en rimelig penge. Kun to ting som dro ned, at Air conditionen ikke virket og at Wifi’en var dårlig. Ellers er dette et utrolig bra alternativ.
8
Rosalia
Jan 4, 2026
·
Stayed 2 nights
La struttura non è recente, ed il letto a molle non era molto comodo. Ma la stanza era abbastanza pulita ed in ordine. Purtroppo mentre eravamo lì, l'ascensore si è guastato e arrivava al terzo piano, noi eravamo al quarto. La colazione era sufficiente. Sicuramente il valore aggiunto è il fatto che uscendo dall'hotel eravamo a Puerta del Sol, in pieno centro.
La struttura non è recente, ed il letto a molle non era molto comodo. Ma la stanza era abbastanza pulita ed in ordine. Purtroppo mentre eravamo lì, l'ascensore si è guastato e arrivava al terzo piano, noi eravamo al quarto. La colazione era sufficiente. Sicuramente il valore aggiunto è il fatto che uscendo dall'hotel eravamo a Puerta del Sol, in pieno centro.
10
Joanna
Apr 10, 2024
·
Stayed 2 nights
Excellent value for money, clean, good location and friendly staff. Hairdryer in the room, free safe with hand soap and shower gel. On check out you can leave your bags in the main hotel that’s part of the hostel. Excellent Irish bar opposite and some good restaurants close by. I would definitely stay here again. The rooms are on the small side but was perfect for a city break. To improve a kettle and coffee/tea would be nice and extra pillows.
Excellent value for money, clean, good location and friendly staff. Hairdryer in the room, free safe with hand soap and shower gel. On check out you can leave your bags in the main hotel that’s part of the hostel. Excellent Irish bar opposite and some good restaurants close by. I would definitely stay here again. The rooms are on the small side but was perfect for a city break. To improve a kettle and coffee/tea would be nice and extra pillows.
8
Sandra
Jul 3, 2023
·
Stayed 3 nights
Fantástico servicio del personal, muy amables todos. El show de flamenco del restaurante La Carmela muy recomendado. El hostal limpio y tranquilo. Está en pleno centro. El aire acondicionado funciona bien. Muy recomendado a pesar de lo sencillo del lugar.
Fantástico servicio del personal, muy amables todos. El show de flamenco del restaurante La Carmela muy recomendado. El hostal limpio y tranquilo. Está en pleno centro. El aire acondicionado funciona bien. Muy recomendado a pesar de lo sencillo del lugar.
10
Mary Paz
Dec 20, 2025
·
Stayed 1 night
Habitación compacta con espacio limitado, pero suficiente para dos personas. Silenciosa, reformada, limpia y muy cómoda. El personal del Hotel Victoria para la entrega de la llave (check-in / check-out) muy amable y dispuesto. Se agradece el servicio de consigna tras el check out. Sin duda, volveremos.
Habitación compacta con espacio limitado, pero suficiente para dos personas. Silenciosa, reformada, limpia y muy cómoda. El personal del Hotel Victoria para la entrega de la llave (check-in / check-out) muy amable y dispuesto. Se agradece el servicio de consigna tras el check out. Sin duda, volveremos.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Rooms are generally clean and well kept across reviews. Some guests reported lapses in housekeeping or minor maintenance issues, such as missed cleaning, unchanged linens, or a small leak.
Related guest reviews
10
JULIAN
Jun 4, 2023
·
Stayed 3 nights
Hostal de tres estrellas limpio y el personal de Recepcion muy amable llegamos a las once de la noche tuvimos un pequeño problema en la habitación y en cuestión de minutos viendo que no se solucionaba el problema, nos cambiaron de habitación. Personal muy amable y resolutivo, con toda seguridad regresaremos. Gracias por la amabilidad del equipo de recepción
Hostal de tres estrellas limpio y el personal de Recepcion muy amable llegamos a las once de la noche tuvimos un pequeño problema en la habitación y en cuestión de minutos viendo que no se solucionaba el problema, nos cambiaron de habitación. Personal muy amable y resolutivo, con toda seguridad regresaremos. Gracias por la amabilidad del equipo de recepción
10
Maria
Jun 5, 2025
·
Stayed 2 nights
Ubicacion perfecta, limpieza perfecta, aire acondicionado genial, no percibi ningun ruido de la calle, el check innes ennotro hotel a 2 min caminando.hay ascensor, baño privado agua caliente
Ubicacion perfecta, limpieza perfecta, aire acondicionado genial, no percibi ningun ruido de la calle, el check innes ennotro hotel a 2 min caminando.hay ascensor, baño privado agua caliente
10
Juan
May 1, 2025
·
Stayed 1 night
Great location. Minimalist unit, clean, nice bathroom, reasonable price
Great location. Minimalist unit, clean, nice bathroom, reasonable price
6
Ian
May 7, 2025
·
Stayed 5 nights
Room wasn't cleaned properly on second day.
Room wasn't cleaned properly on second day.
6
Nelly
Jan 15, 2026
·
Stayed 1 night
Globalement bon séjour, chambre confortable et propre, petit déjeuner bien complet, chauffage à la demande En revanche, très bruyant la nuit autant en raison de l’animation du quartier que intérieur à l’hôtel ( vibrations et sifflements)
Globalement bon séjour, chambre confortable et propre, petit déjeuner bien complet, chauffage à la demande En revanche, très bruyant la nuit autant en raison de l’animation du quartier que intérieur à l’hôtel ( vibrations et sifflements)
8
Rosalia
Jan 4, 2026
·
Stayed 2 nights
La struttura non è recente, ed il letto a molle non era molto comodo. Ma la stanza era abbastanza pulita ed in ordine. Purtroppo mentre eravamo lì, l'ascensore si è guastato e arrivava al terzo piano, noi eravamo al quarto. La colazione era sufficiente. Sicuramente il valore aggiunto è il fatto che uscendo dall'hotel eravamo a Puerta del Sol, in pieno centro.
La struttura non è recente, ed il letto a molle non era molto comodo. Ma la stanza era abbastanza pulita ed in ordine. Purtroppo mentre eravamo lì, l'ascensore si è guastato e arrivava al terzo piano, noi eravamo al quarto. La colazione era sufficiente. Sicuramente il valore aggiunto è il fatto che uscendo dall'hotel eravamo a Puerta del Sol, in pieno centro.
2
Josh
Mar 8, 2024
·
Stayed 2 nights
Getting to The hotel was a nightmare as no information was provided in advance. Guides and directions should have been emailed when booking was confirmed. No car access and parking is a far walk. Then trying to communicate and ask for help with staff was difficult. Tried calling and then said he’d send info over via text instead of telling us on the phone so we drove two 25 min laps around Barcelona bc I it’s so difficult to get to where you need to go. Room was so small, sheets and towels weren’t changed and we didn’t even get extra toilet paper.
Getting to The hotel was a nightmare as no information was provided in advance. Guides and directions should have been emailed when booking was confirmed. No car access and parking is a far walk. Then trying to communicate and ask for help with staff was difficult. Tried calling and then said he’d send info over via text instead of telling us on the phone so we drove two 25 min laps around Barcelona bc I it’s so difficult to get to where you need to go. Room was so small, sheets and towels weren’t changed and we didn’t even get extra toilet paper.
10
Joanna
Apr 10, 2024
·
Stayed 2 nights
Excellent value for money, clean, good location and friendly staff. Hairdryer in the room, free safe with hand soap and shower gel. On check out you can leave your bags in the main hotel that’s part of the hostel. Excellent Irish bar opposite and some good restaurants close by. I would definitely stay here again. The rooms are on the small side but was perfect for a city break. To improve a kettle and coffee/tea would be nice and extra pillows.
Excellent value for money, clean, good location and friendly staff. Hairdryer in the room, free safe with hand soap and shower gel. On check out you can leave your bags in the main hotel that’s part of the hostel. Excellent Irish bar opposite and some good restaurants close by. I would definitely stay here again. The rooms are on the small side but was perfect for a city break. To improve a kettle and coffee/tea would be nice and extra pillows.
8
Sofia
Jun 19, 2025
·
Stayed 2 nights
Great location. Very clean room. Private and quiet. Only issue was a leaky ceiling near the front entrance of the door.
Great location. Very clean room. Private and quiet. Only issue was a leaky ceiling near the front entrance of the door.
8
Sandra
Jul 3, 2023
·
Stayed 3 nights
Fantástico servicio del personal, muy amables todos. El show de flamenco del restaurante La Carmela muy recomendado. El hostal limpio y tranquilo. Está en pleno centro. El aire acondicionado funciona bien. Muy recomendado a pesar de lo sencillo del lugar.
Fantástico servicio del personal, muy amables todos. El show de flamenco del restaurante La Carmela muy recomendado. El hostal limpio y tranquilo. Está en pleno centro. El aire acondicionado funciona bien. Muy recomendado a pesar de lo sencillo del lugar.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are small and simple, with some very tight bathrooms. Noise varies greatly—street-facing rooms can be loud late into the night, while interior or courtyard rooms are quieter—and bed and pillow comfort is mixed.
Related guest reviews
10
Juan
May 1, 2025
·
Stayed 1 night
Great location. Minimalist unit, clean, nice bathroom, reasonable price
Great location. Minimalist unit, clean, nice bathroom, reasonable price
6
BETZABE
Apr 15, 2025
·
Stayed 4 nights
La ubicación es excelente, la limpieza es buena. El baño muy incómodo por lo pequeño, el jabón que proveen está terrible, muy malo, pero bueno, compramos shampoo y listo. La atención del personal es nula. El teléfono para llamar a recepción no sirve o no contestan. Queríamos almohadas extra, ya que las que hay estaban muy incomodas y tuvimos que ir a pedirlas, nos dieron hasta el 3er dia. Un punto muy malo es que es terriblemente ruidoso. Imposible dormir
La ubicación es excelente, la limpieza es buena. El baño muy incómodo por lo pequeño, el jabón que proveen está terrible, muy malo, pero bueno, compramos shampoo y listo. La atención del personal es nula. El teléfono para llamar a recepción no sirve o no contestan. Queríamos almohadas extra, ya que las que hay estaban muy incomodas y tuvimos que ir a pedirlas, nos dieron hasta el 3er dia. Un punto muy malo es que es terriblemente ruidoso. Imposible dormir
4
John
Jun 21, 2025
·
Stayed 2 nights
Centrally located but very noisy all night long. All night long! Garbage collection, restaurants and bars, and alleyways accentuate people talking, screaming, laughing and accordian playing, all until 6:00 am every morning for the two nights I stayed there. No air conditioning required open windows which made it even worse.
Centrally located but very noisy all night long. All night long! Garbage collection, restaurants and bars, and alleyways accentuate people talking, screaming, laughing and accordian playing, all until 6:00 am every morning for the two nights I stayed there. No air conditioning required open windows which made it even worse.
8
Leslie
Jun 6, 2024
·
Stayed 3 nights
Einfache Unterkunft, MITTEN im Zentrum. Alles vorhanden, was man für einen kurzen Städtetrip braucht und die Unterkunft liegt direkt in Sol neben der Metro. Allerdings ist es auch extrem laut nachts und die Betten quietschen. Sehr freundliche Mitarbeiter und 24/7 besetzte Rezeption.
Einfache Unterkunft, MITTEN im Zentrum. Alles vorhanden, was man für einen kurzen Städtetrip braucht und die Unterkunft liegt direkt in Sol neben der Metro. Allerdings ist es auch extrem laut nachts und die Betten quietschen. Sehr freundliche Mitarbeiter und 24/7 besetzte Rezeption.
8
Rosalia
Jan 4, 2026
·
Stayed 2 nights
La struttura non è recente, ed il letto a molle non era molto comodo. Ma la stanza era abbastanza pulita ed in ordine. Purtroppo mentre eravamo lì, l'ascensore si è guastato e arrivava al terzo piano, noi eravamo al quarto. La colazione era sufficiente. Sicuramente il valore aggiunto è il fatto che uscendo dall'hotel eravamo a Puerta del Sol, in pieno centro.
La struttura non è recente, ed il letto a molle non era molto comodo. Ma la stanza era abbastanza pulita ed in ordine. Purtroppo mentre eravamo lì, l'ascensore si è guastato e arrivava al terzo piano, noi eravamo al quarto. La colazione era sufficiente. Sicuramente il valore aggiunto è il fatto che uscendo dall'hotel eravamo a Puerta del Sol, in pieno centro.
4
Jose
Oct 24, 2023
·
Stayed 6 nights
Las habitaciones son diminutas. El bańo es exageradamente pequeńo e incómodo. El precio por habitación no se ajusta al ofrecimiento. Es demasiado caro.
Las habitaciones son diminutas. El bańo es exageradamente pequeńo e incómodo. El precio por habitación no se ajusta al ofrecimiento. Es demasiado caro.
10
Mary Paz
Dec 20, 2025
·
Stayed 1 night
Habitación compacta con espacio limitado, pero suficiente para dos personas. Silenciosa, reformada, limpia y muy cómoda. El personal del Hotel Victoria para la entrega de la llave (check-in / check-out) muy amable y dispuesto. Se agradece el servicio de consigna tras el check out. Sin duda, volveremos.
Habitación compacta con espacio limitado, pero suficiente para dos personas. Silenciosa, reformada, limpia y muy cómoda. El personal del Hotel Victoria para la entrega de la llave (check-in / check-out) muy amable y dispuesto. Se agradece el servicio de consigna tras el check out. Sin duda, volveremos.
6
Trung
May 29, 2024
·
Stayed 3 nights
Basic, good location, noisy late at night and 5am from bars/restaurants below. Alley was dirty as restaurant trash bins are across entry. Room is small and simple.
Basic, good location, noisy late at night and 5am from bars/restaurants below. Alley was dirty as restaurant trash bins are across entry. Room is small and simple.
10
Josiane
Mar 4, 2024
·
Stayed 5 nights
Colchão deixou muito a desejar! Cama ruim!
Colchão deixou muito a desejar! Cama ruim!
8
yolanda
Jun 17, 2024
·
Stayed 2 nights
Bien situado, al dar a un patio no se oia ruido, pega, cama doble muy pequeña, habitación muy pequeña.
Bien situado, al dar a un patio no se oia ruido, pega, cama doble muy pequeña, habitación muy pequeña.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Staff are broadly friendly and helpful, with check-in/out handled at a nearby partner hotel and baggage storage available. A few guests experienced communication gaps or slow responses, and pre-arrival directions could be clearer.
Related guest reviews
10
JULIAN
Jun 4, 2023
·
Stayed 3 nights
Hostal de tres estrellas limpio y el personal de Recepcion muy amable llegamos a las once de la noche tuvimos un pequeño problema en la habitación y en cuestión de minutos viendo que no se solucionaba el problema, nos cambiaron de habitación. Personal muy amable y resolutivo, con toda seguridad regresaremos. Gracias por la amabilidad del equipo de recepción
Hostal de tres estrellas limpio y el personal de Recepcion muy amable llegamos a las once de la noche tuvimos un pequeño problema en la habitación y en cuestión de minutos viendo que no se solucionaba el problema, nos cambiaron de habitación. Personal muy amable y resolutivo, con toda seguridad regresaremos. Gracias por la amabilidad del equipo de recepción
10
Claire
Jul 20, 2023
·
Stayed 4 nights
Location, location, location. Frequent travellers, looking for comfort, cleanliness and the all important location. El Pasaje delivered on all. If you are in the city to see and experience the city then this if for you. Firm, comfortable bed, aircon, mini-fridge, safe, wifi, great shower. Everything you need. Within moments from the Hostal you have vibrant bars and restaurants but from our 'city' room, at the back of the property, we had undisturbed sleep. Within comfortable walking distance of all the major sights. Easy check in at Victoria 4, over the road. Staff friendly and helpful (very good English speaking, apologies for our lack of Spanish). Most helpful when we had a pre-booked taxi issue, nothing to do with the hotel, but the gentleman on reception (sorry, didn't get his name) was great at speaking to the driver etc for us. Gracias. If you want a swanky room with a great view, then look elsewhere, but if you want great value for money, clean, comfortable, in the heart of Madrid, then we would recommend this hostal.
Location, location, location. Frequent travellers, looking for comfort, cleanliness and the all important location. El Pasaje delivered on all. If you are in the city to see and experience the city then this if for you. Firm, comfortable bed, aircon, mini-fridge, safe, wifi, great shower. Everything you need. Within moments from the Hostal you have vibrant bars and restaurants but from our 'city' room, at the back of the property, we had undisturbed sleep. Within comfortable walking distance of all the major sights. Easy check in at Victoria 4, over the road. Staff friendly and helpful (very good English speaking, apologies for our lack of Spanish). Most helpful when we had a pre-booked taxi issue, nothing to do with the hotel, but the gentleman on reception (sorry, didn't get his name) was great at speaking to the driver etc for us. Gracias. If you want a swanky room with a great view, then look elsewhere, but if you want great value for money, clean, comfortable, in the heart of Madrid, then we would recommend this hostal.
8
yvonne
Sep 28, 2025
·
Stayed 4 nights
Very close to the center in Madrid But there isn’t a receptionist on the place the receptionist it’s on the Victorias hotel 40 steps away
Very close to the center in Madrid But there isn’t a receptionist on the place the receptionist it’s on the Victorias hotel 40 steps away
8
Antonyo
Oct 11, 2024
·
Stayed 4 nights
The room was ok a bit small but clean. The check in process was good. There was a problem with loss of water after second day there. They offered to move us to another hotel affiliated with them, which was nearby but, only For one night and we had two more nights to go. But the water was fixed later the next day.
The room was ok a bit small but clean. The check in process was good. There was a problem with loss of water after second day there. They offered to move us to another hotel affiliated with them, which was nearby but, only For one night and we had two more nights to go. But the water was fixed later the next day.
6
BETZABE
Apr 15, 2025
·
Stayed 4 nights
La ubicación es excelente, la limpieza es buena. El baño muy incómodo por lo pequeño, el jabón que proveen está terrible, muy malo, pero bueno, compramos shampoo y listo. La atención del personal es nula. El teléfono para llamar a recepción no sirve o no contestan. Queríamos almohadas extra, ya que las que hay estaban muy incomodas y tuvimos que ir a pedirlas, nos dieron hasta el 3er dia. Un punto muy malo es que es terriblemente ruidoso. Imposible dormir
La ubicación es excelente, la limpieza es buena. El baño muy incómodo por lo pequeño, el jabón que proveen está terrible, muy malo, pero bueno, compramos shampoo y listo. La atención del personal es nula. El teléfono para llamar a recepción no sirve o no contestan. Queríamos almohadas extra, ya que las que hay estaban muy incomodas y tuvimos que ir a pedirlas, nos dieron hasta el 3er dia. Un punto muy malo es que es terriblemente ruidoso. Imposible dormir
8
Leslie
Jun 6, 2024
·
Stayed 3 nights
Einfache Unterkunft, MITTEN im Zentrum. Alles vorhanden, was man für einen kurzen Städtetrip braucht und die Unterkunft liegt direkt in Sol neben der Metro. Allerdings ist es auch extrem laut nachts und die Betten quietschen. Sehr freundliche Mitarbeiter und 24/7 besetzte Rezeption.
Einfache Unterkunft, MITTEN im Zentrum. Alles vorhanden, was man für einen kurzen Städtetrip braucht und die Unterkunft liegt direkt in Sol neben der Metro. Allerdings ist es auch extrem laut nachts und die Betten quietschen. Sehr freundliche Mitarbeiter und 24/7 besetzte Rezeption.
8
chantal
Mar 15, 2024
·
Stayed 5 nights
L'hôtel El Pasage présente un bon rapport qualité-prix . Nous avions une chambre donnant sur une cour intérieure , qui avait l'avantage d'être calme . Il est rattaché à l'hôtel Victoria à quelques mètres où on prend les petits déjeuners . Il est proche de plusieurs restaurants . Son emplacement à 200 mètres de la Puerta del Sol et de sa station de métro en fait un point de départ idéal pour les nombreuses visites des différents monuments et musées de Madrid . Le personnel de la réception est avenant , mais parle peu français . La garde des bagages le jour du départ est offerte .
L'hôtel El Pasage présente un bon rapport qualité-prix . Nous avions une chambre donnant sur une cour intérieure , qui avait l'avantage d'être calme . Il est rattaché à l'hôtel Victoria à quelques mètres où on prend les petits déjeuners . Il est proche de plusieurs restaurants . Son emplacement à 200 mètres de la Puerta del Sol et de sa station de métro en fait un point de départ idéal pour les nombreuses visites des différents monuments et musées de Madrid . Le personnel de la réception est avenant , mais parle peu français . La garde des bagages le jour du départ est offerte .
2
Josh
Mar 8, 2024
·
Stayed 2 nights
Getting to The hotel was a nightmare as no information was provided in advance. Guides and directions should have been emailed when booking was confirmed. No car access and parking is a far walk. Then trying to communicate and ask for help with staff was difficult. Tried calling and then said he’d send info over via text instead of telling us on the phone so we drove two 25 min laps around Barcelona bc I it’s so difficult to get to where you need to go. Room was so small, sheets and towels weren’t changed and we didn’t even get extra toilet paper.
Getting to The hotel was a nightmare as no information was provided in advance. Guides and directions should have been emailed when booking was confirmed. No car access and parking is a far walk. Then trying to communicate and ask for help with staff was difficult. Tried calling and then said he’d send info over via text instead of telling us on the phone so we drove two 25 min laps around Barcelona bc I it’s so difficult to get to where you need to go. Room was so small, sheets and towels weren’t changed and we didn’t even get extra toilet paper.
10
Mary Paz
Dec 20, 2025
·
Stayed 1 night
Habitación compacta con espacio limitado, pero suficiente para dos personas. Silenciosa, reformada, limpia y muy cómoda. El personal del Hotel Victoria para la entrega de la llave (check-in / check-out) muy amable y dispuesto. Se agradece el servicio de consigna tras el check out. Sin duda, volveremos.
Habitación compacta con espacio limitado, pero suficiente para dos personas. Silenciosa, reformada, limpia y muy cómoda. El personal del Hotel Victoria para la entrega de la llave (check-in / check-out) muy amable y dispuesto. Se agradece el servicio de consigna tras el check out. Sin duda, volveremos.
10
WANDERSON
Jan 18, 2026
·
Stayed 2 nights
Considerei excelente. Sem qualquer observação negativa. O checkin fica no hotel ao lado, isto definitivamente é muito fácil.
Considerei excelente. Sem qualquer observação negativa. O checkin fica no hotel ao lado, isto definitivamente é muito fácil.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Exceptionally central by Puerta del Sol and the metro, ideal for walking to sights, bars and restaurants. The lively setting brings late-night activity that some found disruptive.
Related guest reviews
10
Claire
Jul 20, 2023
·
Stayed 4 nights
Location, location, location. Frequent travellers, looking for comfort, cleanliness and the all important location. El Pasaje delivered on all. If you are in the city to see and experience the city then this if for you. Firm, comfortable bed, aircon, mini-fridge, safe, wifi, great shower. Everything you need. Within moments from the Hostal you have vibrant bars and restaurants but from our 'city' room, at the back of the property, we had undisturbed sleep. Within comfortable walking distance of all the major sights. Easy check in at Victoria 4, over the road. Staff friendly and helpful (very good English speaking, apologies for our lack of Spanish). Most helpful when we had a pre-booked taxi issue, nothing to do with the hotel, but the gentleman on reception (sorry, didn't get his name) was great at speaking to the driver etc for us. Gracias. If you want a swanky room with a great view, then look elsewhere, but if you want great value for money, clean, comfortable, in the heart of Madrid, then we would recommend this hostal.
Location, location, location. Frequent travellers, looking for comfort, cleanliness and the all important location. El Pasaje delivered on all. If you are in the city to see and experience the city then this if for you. Firm, comfortable bed, aircon, mini-fridge, safe, wifi, great shower. Everything you need. Within moments from the Hostal you have vibrant bars and restaurants but from our 'city' room, at the back of the property, we had undisturbed sleep. Within comfortable walking distance of all the major sights. Easy check in at Victoria 4, over the road. Staff friendly and helpful (very good English speaking, apologies for our lack of Spanish). Most helpful when we had a pre-booked taxi issue, nothing to do with the hotel, but the gentleman on reception (sorry, didn't get his name) was great at speaking to the driver etc for us. Gracias. If you want a swanky room with a great view, then look elsewhere, but if you want great value for money, clean, comfortable, in the heart of Madrid, then we would recommend this hostal.
8
yvonne
Sep 28, 2025
·
Stayed 4 nights
Very close to the center in Madrid But there isn’t a receptionist on the place the receptionist it’s on the Victorias hotel 40 steps away
Very close to the center in Madrid But there isn’t a receptionist on the place the receptionist it’s on the Victorias hotel 40 steps away
10
ALFRED
Sep 16, 2025
·
Stayed 2 nights
Location
Location
4
John
Jun 21, 2025
·
Stayed 2 nights
Centrally located but very noisy all night long. All night long! Garbage collection, restaurants and bars, and alleyways accentuate people talking, screaming, laughing and accordian playing, all until 6:00 am every morning for the two nights I stayed there. No air conditioning required open windows which made it even worse.
Centrally located but very noisy all night long. All night long! Garbage collection, restaurants and bars, and alleyways accentuate people talking, screaming, laughing and accordian playing, all until 6:00 am every morning for the two nights I stayed there. No air conditioning required open windows which made it even worse.
8
chantal
Mar 15, 2024
·
Stayed 5 nights
L'hôtel El Pasage présente un bon rapport qualité-prix . Nous avions une chambre donnant sur une cour intérieure , qui avait l'avantage d'être calme . Il est rattaché à l'hôtel Victoria à quelques mètres où on prend les petits déjeuners . Il est proche de plusieurs restaurants . Son emplacement à 200 mètres de la Puerta del Sol et de sa station de métro en fait un point de départ idéal pour les nombreuses visites des différents monuments et musées de Madrid . Le personnel de la réception est avenant , mais parle peu français . La garde des bagages le jour du départ est offerte .
L'hôtel El Pasage présente un bon rapport qualité-prix . Nous avions une chambre donnant sur une cour intérieure , qui avait l'avantage d'être calme . Il est rattaché à l'hôtel Victoria à quelques mètres où on prend les petits déjeuners . Il est proche de plusieurs restaurants . Son emplacement à 200 mètres de la Puerta del Sol et de sa station de métro en fait un point de départ idéal pour les nombreuses visites des différents monuments et musées de Madrid . Le personnel de la réception est avenant , mais parle peu français . La garde des bagages le jour du départ est offerte .
8
Rosalia
Jan 4, 2026
·
Stayed 2 nights
La struttura non è recente, ed il letto a molle non era molto comodo. Ma la stanza era abbastanza pulita ed in ordine. Purtroppo mentre eravamo lì, l'ascensore si è guastato e arrivava al terzo piano, noi eravamo al quarto. La colazione era sufficiente. Sicuramente il valore aggiunto è il fatto che uscendo dall'hotel eravamo a Puerta del Sol, in pieno centro.
La struttura non è recente, ed il letto a molle non era molto comodo. Ma la stanza era abbastanza pulita ed in ordine. Purtroppo mentre eravamo lì, l'ascensore si è guastato e arrivava al terzo piano, noi eravamo al quarto. La colazione era sufficiente. Sicuramente il valore aggiunto è il fatto che uscendo dall'hotel eravamo a Puerta del Sol, in pieno centro.
10
Luv
Sep 24, 2025
·
Stayed 1 night
Great area and ease in city tour
Great area and ease in city tour
10
Erhan
Dec 15, 2025
·
Stayed 2 nights
Merkezi konumda olması güzel. Kahvaltısı ise gereğince yeterli
Merkezi konumda olması güzel. Kahvaltısı ise gereğince yeterli
10
Christelle
Aug 16, 2024
·
Stayed 1 night
Hôtel très bien situé.
Hôtel très bien situé.
8
MARIA ISABEL
Mar 2, 2024
·
Stayed 4 nights
Calidad precio muy bien. Hay mucho ruido por la noche pero es el centro de Madrid y es normal, cantábamos con ello. Es para quien quiera estar justo en el centro con todo el ambiente.
Calidad precio muy bien. Hay mucho ruido por la noche pero es el centro de Madrid y es normal, cantábamos con ello. Es para quien quiera estar justo en el centro con todo el ambiente.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Breakfast is served via the partner hotel; feedback ranges from adequate to limited. Coffee quality drew occasional criticism.
Related guest reviews
6
Nelly
Jan 15, 2026
·
Stayed 1 night
Globalement bon séjour, chambre confortable et propre, petit déjeuner bien complet, chauffage à la demande En revanche, très bruyant la nuit autant en raison de l’animation du quartier que intérieur à l’hôtel ( vibrations et sifflements)
Globalement bon séjour, chambre confortable et propre, petit déjeuner bien complet, chauffage à la demande En revanche, très bruyant la nuit autant en raison de l’animation du quartier que intérieur à l’hôtel ( vibrations et sifflements)
8
chantal
Mar 15, 2024
·
Stayed 5 nights
L'hôtel El Pasage présente un bon rapport qualité-prix . Nous avions une chambre donnant sur une cour intérieure , qui avait l'avantage d'être calme . Il est rattaché à l'hôtel Victoria à quelques mètres où on prend les petits déjeuners . Il est proche de plusieurs restaurants . Son emplacement à 200 mètres de la Puerta del Sol et de sa station de métro en fait un point de départ idéal pour les nombreuses visites des différents monuments et musées de Madrid . Le personnel de la réception est avenant , mais parle peu français . La garde des bagages le jour du départ est offerte .
L'hôtel El Pasage présente un bon rapport qualité-prix . Nous avions une chambre donnant sur une cour intérieure , qui avait l'avantage d'être calme . Il est rattaché à l'hôtel Victoria à quelques mètres où on prend les petits déjeuners . Il est proche de plusieurs restaurants . Son emplacement à 200 mètres de la Puerta del Sol et de sa station de métro en fait un point de départ idéal pour les nombreuses visites des différents monuments et musées de Madrid . Le personnel de la réception est avenant , mais parle peu français . La garde des bagages le jour du départ est offerte .
8
Rosalia
Jan 4, 2026
·
Stayed 2 nights
La struttura non è recente, ed il letto a molle non era molto comodo. Ma la stanza era abbastanza pulita ed in ordine. Purtroppo mentre eravamo lì, l'ascensore si è guastato e arrivava al terzo piano, noi eravamo al quarto. La colazione era sufficiente. Sicuramente il valore aggiunto è il fatto che uscendo dall'hotel eravamo a Puerta del Sol, in pieno centro.
La struttura non è recente, ed il letto a molle non era molto comodo. Ma la stanza era abbastanza pulita ed in ordine. Purtroppo mentre eravamo lì, l'ascensore si è guastato e arrivava al terzo piano, noi eravamo al quarto. La colazione era sufficiente. Sicuramente il valore aggiunto è il fatto che uscendo dall'hotel eravamo a Puerta del Sol, in pieno centro.
10
Joanna
Apr 10, 2024
·
Stayed 2 nights
Excellent value for money, clean, good location and friendly staff. Hairdryer in the room, free safe with hand soap and shower gel. On check out you can leave your bags in the main hotel that’s part of the hostel. Excellent Irish bar opposite and some good restaurants close by. I would definitely stay here again. The rooms are on the small side but was perfect for a city break. To improve a kettle and coffee/tea would be nice and extra pillows.
Excellent value for money, clean, good location and friendly staff. Hairdryer in the room, free safe with hand soap and shower gel. On check out you can leave your bags in the main hotel that’s part of the hostel. Excellent Irish bar opposite and some good restaurants close by. I would definitely stay here again. The rooms are on the small side but was perfect for a city break. To improve a kettle and coffee/tea would be nice and extra pillows.
8
Nicolas
Oct 13, 2025
·
Stayed 2 nights
Hotel simple, antiguo pero bien, precio/calidad no esta muy bien, desayuno no muy completo
Hotel simple, antiguo pero bien, precio/calidad no esta muy bien, desayuno no muy completo
10
Erhan
Dec 15, 2025
·
Stayed 2 nights
Merkezi konumda olması güzel. Kahvaltısı ise gereğince yeterli
Merkezi konumda olması güzel. Kahvaltısı ise gereğince yeterli
2
Luiz Leandro Lacerda
Jan 14, 2026
·
Stayed 1 night
Café muito ruim e desconfortável , travesseiro horrível , fino , precisam urgentemente trocar
Café muito ruim e desconfortável , travesseiro horrível , fino , precisam urgentemente trocar
Was this helpful?
AI-generated summary based on recent guest reviews
10
raveen
Aug 20, 2026
·
Stayed 4 nights
The location cant be beat, the staff were helpful. The property is private and the rooms are cute and comfy. Does get a bit noisy when the garbage trucks come but that's life in the city.
The location cant be beat, the staff were helpful. The property is private and the rooms are cute and comfy. Does get a bit noisy when the garbage trucks come but that's life in the city.
10
Daniel
May 24, 2026
·
Stayed 4 nights
Great!
Great!
8
yvonne
Sep 28, 2025
·
Stayed 4 nights
Very close to the center in Madrid But there isn’t a receptionist on the place the receptionist it’s on the Victorias hotel 40 steps away
Very close to the center in Madrid But there isn’t a receptionist on the place the receptionist it’s on the Victorias hotel 40 steps away
10
Luv
Sep 24, 2025
·
Stayed 1 night
Great area and ease in city tour
Great area and ease in city tour
10
ALFRED
Sep 16, 2025
·
Stayed 2 nights
Location
Location
FAQs about Windsor Puerta del Sol
Is parking available at the property?
Nearby parking is available for EUR 35 per day, located approximately 656 feet away. No reservation is required.
Is breakfast offered at the hotel?
A buffet breakfast is available for approximately EUR 12 for adults and EUR 12 for children. Breakfast serving hours are not specified.
Does the property allow pets?
Pets are allowed at the property with a fee of EUR 15 per pet, per day. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in time starts at 14:00 and check-out time ends at 12:00. Early or late check-in/check-out availability and associated costs are not specified, but guests can request it.
What is the location of the property in relation to key landmarks?
The property is centrally located in Madrid Centro, near a metro station. It is close to notable landmarks such as the Royal Palace of Madrid and Puerta de Alcalá, with attractions like Museo Nacional Centro de Arte Reina Sofía and Madrid Zoo Aquarium nearby.
What are the policies for guests staying with children?
Children are allowed at the property. The minimum age for children to stay for free is not specified.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-07: NO DATA
- 2026-10-08: 141.66915503803253USD
- 2026-10-09: 290.379145USD
- 2026-10-10: NO DATA
- 2026-10-11: 275.80413USD
- 2026-10-12: 195.68816534934996USD
- 2026-10-13: NO DATA
- 2026-10-14: 234.04611873802182USD
- 2026-10-15: 247.775255USD
- 2026-10-16: NO DATA
- 2026-10-17: NO DATA
- 2026-10-18: 178.263645USD
- 2026-10-19: 262.35026999999997USD
- 2026-10-20: 247.775255USD
- 2026-10-21: NO DATA
- 2026-10-22: NO DATA
- 2026-10-23: NO DATA
- 2026-10-24: NO DATA
- 2026-10-25: NO DATA
- 2026-10-26: NO DATA
- 2026-10-27: 255.62333999999998USD
- 2026-10-28: 254.50218499999997USD
- 2026-10-29: NO DATA
- 2026-10-30: 248.18740811065672USD
- 2026-10-31: 254.4474753184509USD
- 2026-11-01: 156.98953384986876USD
- 2026-11-02: 136.78090999999998USD
- 2026-11-03: NO DATA
- 2026-11-04: 179.38479999999998USD
- 2026-11-05: NO DATA
- 2026-11-06: NO DATA
- 2026-11-07: 255.73098018646238USD
- 2026-11-08: NO DATA
- 2026-11-09: NO DATA
- 2026-11-10: 170.48732582679747USD
- 2026-11-11: 280.08111666511536USD
- 2026-11-12: 303.23253288543697USD
- 2026-11-13: 213.0970494732666USD
- 2026-11-14: 410.1019252853393USD
- 2026-11-15: 136.78090999999998USD
- 2026-11-16: 283.5547366493225USD
- 2026-11-17: 310.0859212863159USD
- 2026-11-18: 182.76850313423157USD
- 2026-11-19: 321.1894205206299USD
- 2026-11-20: 251.08799635841368USD
- 2026-11-21: 337.2815257519531USD
- 2026-11-22: 179.2449635594177USD
- 2026-11-23: 134.61824381565094USD
- 2026-11-24: 296.6921427127075USD
- 2026-11-25: 321.94013041610714USD
- 2026-11-26: 204.03989419700622USD
- 2026-11-27: 247.24524854469297USD
- 2026-11-28: 352.42926455398555USD
- 2026-11-29: 119.06262876987456USD
- 2026-11-30: 124.24505382164USD
- 2026-12-01: 176.21463227699277USD
- 2026-12-02: 176.21463227699277USD
- 2026-12-03: 111.44800082717894USD
- 2026-12-04: 324.616080506134USD
- 2026-12-05: 380.25452647399896USD
- 2026-12-06: 296.79081858612057USD
- 2026-12-07: 181.25066017433164USD
Check-in time starts at14:00Check-out time ends at12:00
Check-in must be done by someone who is at least 18 years old.
Age Requirements
Minimum age to check in is 18 years old
Pets
Pet max weight (per pet) in lb is 3333;Only dogs and cats are allowed;Pet max weight (per pet) in kg is 1515;Service animals are allowed;Service animals are exempt from fees/restrictions;Pets allowed;Pet fee: EUR 15 per pet, per day; Service animals are exempt from fees;
Front Desk Services
Contactless check-in and contactless check-out are available; There is no front desk at this property. Guests will receive an email within 24 hours before arrival with check-in instructions. The host will greet guests on arrival. Information provided by the property may be translated using automated translation tools.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room; No cribs (infant beds) availableNo rollaway/extra beds available
Dining
You can enjoy a meal at La Carmela serving the guests of Windsor Puerta del Sol, or stop in at the snack bar/deli. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.Fee for buffet breakfast: approximately EUR 12 for adults and EUR 12 for children;
Popular amenities
Free Wi-Fi
Restaurant
Non-Smoking Rooms
Safe-Deposit Box
Luggage Storage
24-Hour Front Desk
Services
Safe-Deposit Box
Luggage Storage
24-Hour Front Desk
Concierge Services
Internet
Free Wi-Fi
General
Restaurant
Non-Smoking Rooms
Snack Bar/Deli
Activities
Outdoor Furniture