Western Inn - Pensacola

Water pressure was terrible. The room was pretty shabby looking there were no amenities.

The grounds were clean but had some maintenance problems

Hotel/room is in terrible condition. Wanted an extra fee for damages ahead of time but the room was already damaged. They charge for ice at the ice machine. I travel often and this is the first tone I’ve seen this.

It was very bad experience, they take $50 for deposit and they did not give back … the rooms and the bathroom it was very dirty with hairs and cockroach..

Torn sheets. Sand on floor. Possible bed bugs in 2 nd bed

Our stay began with an introduction to Rodney the Roach. He welcomed us upon our arrival in our room and then stood sentinel outside our door. Wonderful. Since the staff insisted on a deposit to secure the beauty and quality of their rooms we were surprised to note there were burn holes from the top of the bed linen in the bottom. An added bonus was the feel of the great outdoors accomplished by floors so dirty it only took one trip to the bathroom to turn your feet as dark as the black hills. I could go on so much further but I am trying to erase the memory of our of our stay here. It was a thing of nightmares.

Front desk staff were friendly and helpful. It was quiet, clean and the a/c worked great.

I wanted to express my concern regarding the condition of the property we recently booked. Unfortunately, the property did not resemble the photos online. Upon arrival, we noticed a strong odor of pet urine and feces, which was being masked by a plug-in air freshener in the room. This raised immediate hygiene concerns. Additionally, the bedding appeared outdated and worn. One of the blankets even had visible holes in it. Given these conditions, my family and I did not feel comfortable or safe staying there. Shortly after we arrived, another family checked in next door and also seemed dissatisfied with the location. Ultimately, we made the decision to leave and secure accommodations elsewhere. We were disappointed, as we were looking forward to our stay, and hope this feedback is taken seriously. We’d appreciate your assistance in addressing this issue.

The door to the room was bent in a way that it would still lock but leave a gap between the door and frame that flies would come through. Hair from previous guests was still in the shower and the floor was clearly not mopped.

Very dirty, itchy

We arrived to find wet floors and an overwhelming smell of floral cleaner. (Strong enough we all had headaches) Despite the appearance of the floors just being mopped they still left the bottom of our feet black when walking to bathroom. We booked a room for 4 people but were only given 2 towels and had to go ask for more. Also, the interior door lock had been ripped off so we had to use a chair in front of the door for safety. It wasn't all bad, though. At 2am we were treated with a free crime show in the parking lot complete with 5 police cars, police dog chasing after someone and an arrest.

Checked in and the room was not cleaned asked for a new one and the lady was mad I used the first one, was trying to overlook until I moved the cover and the sheets were gross

terrible the bathroom was dirty it smelled like pee it didn't look aceada very dirty place

Room lacked electrical outlets.

Water pressure was terrible. The room was pretty shabby looking there were no amenities.

The room was clean and nice for the price. The main issue is that the shower function was a problem. The main handle broken and had to work the valve stem just to take a shower.

It was an okay stay for the price for the holiday weekend. But the room is very basic, looks clean but it was not 100%. Smell humid

My room was new and had the nicest all tile bathroom of ant place I have stayed. The lady at Reception was delightful & the bed was comfy & I love places that have a fridge & microwave so I can make my own dinner.

very large room. new flooring and fresh paint. Comfortable bed a huge plus. very simple and a little difficult to get there with three left turns off of the highway. Great price!

The door to the room was bent in a way that it would still lock but leave a gap between the door and frame that flies would come through. Hair from previous guests was still in the shower and the floor was clearly not mopped.

We arrived to find wet floors and an overwhelming smell of floral cleaner. (Strong enough we all had headaches) Despite the appearance of the floors just being mopped they still left the bottom of our feet black when walking to bathroom. We booked a room for 4 people but were only given 2 towels and had to go ask for more. Also, the interior door lock had been ripped off so we had to use a chair in front of the door for safety. It wasn't all bad, though. At 2am we were treated with a free crime show in the parking lot complete with 5 police cars, police dog chasing after someone and an arrest.

If you're looking for basics, you got it but, don't expect that reflected on the price of the room.

The stay was nice staff was friendly wonderful stay . Beds were comfortable

Easy checkin/out, helpful staff, good price, clean room. Toilet didnt want to flush, sink sprays water

Driving in after a 3hr road trip. It was 8pm, we were 5min away from the hotel. The office called me. Canceled our booking because they claimed they lost power. He admitted they'd known since early that morning. Had to find a last minute replacement and the only thing affordable that was available was a nasty place I would have left immediately it hadn't been so darn late at night.

Front desk staff were friendly and helpful. It was quiet, clean and the a/c worked great.

The room was so dirty that we were unable to put our children down. Was refunded one day but not both. When leaving messages to the manager I can’t get a return call.

Great place and at a very good price. Manager always taking care of everything. Will come back for sure if I have business in Pensacola

I had made reservations through Expedia and they would not honor them. I had to pay for the room again. In all my travels this was the first motel that demanded a damage deposit at check in ! I hope Expedia promptly refunds my payment made on the web site.

I did appreciate the fact that the staff was willing to move me to a better and more appropriate room. It made me more likely to want to come back.

The guy that checked us in was very nice. The stay was plesant. No Riff Raff around. Very quite, slept well. Will need to bring hand towels from home as they so not have them. Night shift guy didn't want to give out extra bath towels. The 2 days we stayed it was k motel. But don't think we will stay again.

Hotel/room is in terrible condition. Wanted an extra fee for damages ahead of time but the room was already damaged. They charge for ice at the ice machine. I travel often and this is the first tone I’ve seen this.

I love the working staff very nice and friendly and professional staff I recommend family and friends that I know to book a hotel with Western Inn..

very large room. new flooring and fresh paint. Comfortable bed a huge plus. very simple and a little difficult to get there with three left turns off of the highway. Great price!

Traveled alone and felt very safe during my stay....

The property and the linen are not clean! The area is not safe either!

We arrived to find wet floors and an overwhelming smell of floral cleaner. (Strong enough we all had headaches) Despite the appearance of the floors just being mopped they still left the bottom of our feet black when walking to bathroom. We booked a room for 4 people but were only given 2 towels and had to go ask for more. Also, the interior door lock had been ripped off so we had to use a chair in front of the door for safety. It wasn't all bad, though. At 2am we were treated with a free crime show in the parking lot complete with 5 police cars, police dog chasing after someone and an arrest.

The guy that checked us in was very nice. The stay was plesant. No Riff Raff around. Very quite, slept well. Will need to bring hand towels from home as they so not have them. Night shift guy didn't want to give out extra bath towels. The 2 days we stayed it was k motel. But don't think we will stay again.

\xa0\xa0 I am EXTREMELY upset about my recent stay at this motel. \xa0\xa0 After my friend, who uses a wheelchair, and I unloaded our stuff, we discovered how utterly disgusting the room was. We went back to the office and told him the issues and he immediately said that it was too late for a refund because it was 30 minutes after our arrival and if we had issues we should have come back to the office immediately...but I had to pack up my friend and her wheelchair. \xa0\xa0 The employee did not want to hear what our concerns were but we were moved to another room...that was not handicapped accessible, and the cleanliness of it wasn't much better. \xa0\xa0 The only way to describe the room is disgusting. The door had so much dirt on it that it was brown instead of white on the bottom half. \xa0 The comforters both had stains all over them.\xa0 The sheets had stains and dirt on them and the employee said that the stains on the sheets were caused by a new washer. The pillows had what looked like mold and one had a huge black stain. The microwave and fridge were caked with food and grime and stunk. \xa0\xa0 The bathtub had dirt and grime in it. The drain in the tub was missing the top part so it could not be plugged, and there were little dead bugs in the tub. There was only 1 small towel, and there were no wash cloths. The floor was extremely dirty. The edges. The location is terrible with drug deals and a lot of people just hanging outside our door. We felt very unsafe!!

Staff was friendly . No room service included.

My room was new and had the nicest all tile bathroom of ant place I have stayed. The lady at Reception was delightful & the bed was comfy & I love places that have a fridge & microwave so I can make my own dinner.