Crieff Hydro

Left a day early. Hotel is in meltdown with no access to main dinning room or winter gardens. Large parts of the hotel disrupted and no warning prior to arriving and booking.

The hotel was incredible and had a never ending list of activities to enjoy. The Victorian baths were the highlight of the trip! (Keep in mind they are an extra £25 per session)

The sprawling grounds has so much to explore, and the hotel offers such a variety of activities you wont ever feel bored. You can even have your own Bridgerton moment on their immaculate croquet lawn. The building is quite stately and the rooms well appointed. Some rooms are only accessible via a staircase so if you have heavy luggage or mobility issues, best to write ahead to the hotel. Special shout-out to Tessa who is part of the concierge team. She was so friendly, helpful, and service-minded. She has an ability to anticipate your needs and give really good suggestions. Recommend the horse-riding activity because you get to tour the extensive estate. Would've loved to do the nature walk if I had more time there!

Not obvious when we booked that the Victorian Spa was not included-thanks to staff for managing to get us in at relatively short notice but the time was not ideal so book in advance to avoid disappointment. Hotel is huge with multiple places to eat and drink, but again, book in advance to get the venue and time you want as it does get very busy. Room had a lovely view, but was a little tired and for a “feature room” it was a little bit disappointing. In fact, a lot of things were just a little bit below par; fruit at breakfast was in syrup not fresh, not all areas have a lift so we had to carry bags up steps and down a long corridor, I had to move furniture in the room to access wall sockets, the kettle was hidden in a drawer. But, the Victorian Baths were amazing, the food in The Terrace/Piccolo was fantastic, and the staff were fabulous Overall, good but not great

Very relaxing and lovely spa area

Booked on the 13th October, To have a room close to reception and it was the furthest away room. For our father who has mobility issues this was poor service. We requested an executive twin for him and the room was made up as a king. We were offered to split the bed however, we said not to bother. On our first evening, We ate at the brasserie in the terraces having pre ordered for 14 people the service was really poor and slow, some of the party ordered red wine and waited over 30 mins for this to arrive, by this time they were almost finished their meal. Food was not hot, two of us had steak and fries which was apparently a 6oz sirloin, However this was clearly a minute steak, which had no garnish and for £21 is quite disappointing. Restaurant was very busy on the night , However, floor staff did not seem to be getting much direction from management. Later that evening, We were in the make shift bar/ residents lounge, couldn't get Cocktails, no Draught Beer and no Diet coke, Barmen advised us to go get some from the terrace bar, which by this point was closed. When we asked the bar person could you not go get some, he simply replied no! This is a limited bar. This was the only bar open after 9pm!! We just felt that if you are going to be renovating the Hotel, perhaps it would have been good to let us know and at the very least fully stock the bar! Overall, we did have great company which made our weekend, standards of service need to be improved

Great location and facilities with great resturant choices Steep hill down into Crieff

Was very disappointing as a lot of the hotel was closed to users especially area that we enjoyed staying previously. There was no cosy areas to enjoy a quiet drink and the winter garden closed at 4.30 and we were asked to leave when we went there for a drink. We had the Indian meal again in the winter garden there was no atmosphere and the meal was not enjoyable tasted as if it was out of a jar. Although the pool was empty again we needed to leave after an hour. When we went to base camp I was horrified to see it cost £11.50 for a child to play in a park. We used to go to the hotel with our 6 children when they were you and to be honest we would never have been able to afford for them to participate in this activity if it had been there them. I now have 15 grandchildren but I would not be recommending this hotel to their parents it just costs too much money to ensure the children were able to participate what is on offer. Overall disappointing and expensive for what is on offer. Could not even get a cocktail in the winter garden and there was nowhere open to get a drink once we came out from watching the 8.15 movie everything was getting cleaned up and closing

Renovated restaurant will make it much better. Adults dining area needed. Spa excellent

Room was clean with beautiful views and enough space for all 3 of us. Staff were very pleasant and helpful when questions were asked. Breakfast was delicious with lots of options. Had to ask for pancakes for my little one though and no chocolate sauce which she was disappointed in but didn’t ruin our breakfast experience. We used the pool which was great too. Kids pool was warmer than the big pool which was lovely.

Room was clean, tidy, very quiet and peaceful. The lovely view of the hills from the room was a great bonus as well. Although I didn't have enough time to use most of the facilities here there is plenty to do to keep you occupied. Breakfast was a nice affair, nice big room with views outside. Food wise there was fruit, lots of Cereals etc. Cooked breakfast food quality was excellent and you could help yourself to as much as you wanted. There is also Croissants, Pastries, Pancakes, toast etc if your not into big breakfasts. There's various restaurants and bars to suit different tastes as well. I noticed lots of young families as well so it caters for most people. I found staff to be helpful and friendly, in my opinion this is what can make or break an experience with a hotel. Bear in mind if you're a bit fussy this is a huge old Victorian building it has its quirks and faded bits etc. There is lifts for the various floors for disabled access and a disabled entrance at the reception. To keep this place up to standard must be very tough indeed for the owners. But overall I found it nice inside and enjoyed my time here. I hope to go back here again with the next 6 months but for a bit longer this time. Recommend

We are very satisfied with our stay. The staff is very friendly and helpful. The facility is very well maintained and clean inside and out. If you like high standard and very good food, I recommend visiting.

Lovely modern renovated room. Very comfortable, small bathroom but perfectly formed! Great shower.

All the staff were amazing, from the receptionists to the cleaners, waiters and staff doing the activities. The hotel was immaculate, staff were so friendly and helpful, food was amazing and beds super comfy and clean.

Overall, we were pleased with the place. However, The room was not very clean. The floor was dirty had to be mopped. The chairs were old and dirty. We needed to have the window cracked open because it was very musty in the room. Also, We were very happy with the Receptionist Amita. The reason was that previous to talking to her about a lost item, we called the reception twice and spoke to them in person to find our lost item and rather than checking thoroughly, They simply said nothing was turned that fit the description of what we had lost. Amita on the other hand First told us there was nothing that she knew about, but She would check another place to make sure. After checking, she found our item. It was very essential in our traveling and we were very happy that she found it. We don’t understand why the other receptionists were not as thorough as she was, but at least we can give an excellent report for her. We are pleased with the breakfast, the only thing we might add is that it would be nice to have more vegan items with protein. The baked beans seemed to be the only item with protein, and we had the same food every day. if you stay one day, it’s OK but we stayed five days

We came to town for a wedding and stayed at the Crieff Hydro based on recommendations and it was average in almost all respects. Rooms were clean and spacious, but nothing spectacular. I wish I would have spent less for accommodations in town that were probably just as good if not better. This seems like the kind of place you would go with children. Be sure to book transportation well in advance. Otherwise you’ll be stuck. The real disappointment, though, was the staff at the reception desk. Almost no one was willing to help with simple requests, and sometimes the answer to things like “what time does the spa open” was “I don’t know.”Later in the evening one night, when food options were slim, we were told there was a vending machine on the hotel. So we went searching, only to learn that the only vending machine was in a part of the hotel that was closed. We needed help with several things while in town and were largely left to fend for ourselves. The only helpful person was a housekeeper who opened our safe for us when it malfunctioned. We wouldn’t come back.

Overall our stay was disappointing. pleasant reception staff on check in though Our part of the hotel was notably dated, this was mainly evident in the room and old glazed windows had a lot of condensation on them with mould all along the curtains on both windows was very off putting for us. The room was pretty cold and drafty with the bathroom floor extremely cold. Room furnishings were dark and dated. We did have a comfortable sleep in a spacious, comfortable bed. We had a meal on our 1st night stay, this was a table of 8 and we had great food however the service was absolutely terrible, we had a long wait to then be presented with 80% of the mains and then the server went to another table to give a birthday cake, we then waited to get their attention as we had ordered starters which had not been served and now we were sat with 80% of the main meals so i personally found this very frustrating as it is not a cheap experience, the quality of the food was very good however or i would have refused to pay for the meal, i am genuinely not someone to complain and find it very uncomfortable but following the meal and discussion with others I'm left very unsatisfied. Overall we spent a large amount on a 2 night stay and a large meal which we invited some other guests to attend. I will not be looking to return and actually feel quite disappointed with the overall experience after looking forward to a pre Christmas family experience but it just did not come close to expectation.

Definitely a family forward hotel. Rooms looked to be renovated in the 80’s with electronics from the 90’s. Furniture was worn out and dirty. If you’re accustomed to Nespresso and Netflix in the rooms, this is not the hotel for you. The hallways are busy and noisy with families on route to the pool and other kid attractions. Rooms are motel grade 3 star at best.

Absolutely gorgeous hotel. Very impressive and lots to do. All the staff were lovely too. Clean spacious family room. Got moved when we asked for a better view and the room was ideal. Good restaurants and a good atmosphere. Didn’t do the activities as Storm Amy arrived!! Would be lovely in the summer. Will definitely go back to stay.

Room was clean with beautiful views and enough space for all 3 of us. Staff were very pleasant and helpful when questions were asked. Breakfast was delicious with lots of options. Had to ask for pancakes for my little one though and no chocolate sauce which she was disappointed in but didn’t ruin our breakfast experience. We used the pool which was great too. Kids pool was warmer than the big pool which was lovely.

Lovely modern renovated room. Very comfortable, small bathroom but perfectly formed! Great shower.

We have stayed at Crieff Hydro several times over the years. We came back on this occasion to see the new renovations. Very disappointed with our room. Despite being told at check in the hotel was quiet we were allocated a ground floor room, overlooked by a car park and exit to the hotel. Not very private. That evening there was function directly below our room and the disco was unfortunately quire loud. On top if this our room had an interconnecting door, although locked we had to listen to the noise of next doors TV all night. Given the noise disturbance not a relaxing stay. We considered asking to move but after being all unpacked we didn't want the inconvenience at that time of night. The new renovated bar area is beautiful. But sadly let down by really slow service. On both occasions we visited we had to wait a long time to order a drink, and a long time to arrive. Other tables experienced this also. Our table was dirty and didn't get cleaned. Personally we miss the informal nature of what used to be the Winter Garden cafe. You now have to wait to be seated, then wait to order. The quality of breakfast was excellent, attentive, friendly staff. Just slightly crowded at times around the food area. We weren't asked whether we enjoyed our stay on check-out. We didn't feed back on our stay as there was a queue behind us.

The sprawling grounds has so much to explore, and the hotel offers such a variety of activities you wont ever feel bored. You can even have your own Bridgerton moment on their immaculate croquet lawn. The building is quite stately and the rooms well appointed. Some rooms are only accessible via a staircase so if you have heavy luggage or mobility issues, best to write ahead to the hotel. Special shout-out to Tessa who is part of the concierge team. She was so friendly, helpful, and service-minded. She has an ability to anticipate your needs and give really good suggestions. Recommend the horse-riding activity because you get to tour the extensive estate. Would've loved to do the nature walk if I had more time there!

Great hotel , with a lot to offer . The room was very comfortable if only a little small.

A very expensive hotel for what you get. My room was tiny. Also hotel always bothering you for reviews the day after your stay. Parking not good. Really busy with families. Check in takes for ever.

Was a so-so stay. Most of the staff were friendly but the place is just far far too big. Breakfast buffet is a mad blur of people and there are few adult only areas, 1 small bar basically. Room was OK but kind of tired, rooms very warm too and no A/C

Reception was good, room was good apart from the view of the roof right outside the window. Liked the options for dining though never got the chance to enjoy it after the first late lunch on arrival. My wife was ill with food poisoning! I was ok but i had a different meal. She spent the rest of the day and night sick in bed. We asked if we could have a refund for the second night as I needed to take her home. The reception were great and were happy to refund. Unfortunately it hasnt happened. They did put £103.96 into our bank, but had already taken £100 for the card and purchases plus £47.46 for the lunch, then took another £147.46 from our card. We are now 7 days, the 100 and the 46 have now gone so all is square but no refund for the second night.

Definitely a family forward hotel. Rooms looked to be renovated in the 80’s with electronics from the 90’s. Furniture was worn out and dirty. If you’re accustomed to Nespresso and Netflix in the rooms, this is not the hotel for you. The hallways are busy and noisy with families on route to the pool and other kid attractions. Rooms are motel grade 3 star at best.

Absolutely gorgeous hotel. Very impressive and lots to do. All the staff were lovely too. Clean spacious family room. Got moved when we asked for a better view and the room was ideal. Good restaurants and a good atmosphere. Didn’t do the activities as Storm Amy arrived!! Would be lovely in the summer. Will definitely go back to stay.

Room was clean with beautiful views and enough space for all 3 of us. Staff were very pleasant and helpful when questions were asked. Breakfast was delicious with lots of options. Had to ask for pancakes for my little one though and no chocolate sauce which she was disappointed in but didn’t ruin our breakfast experience. We used the pool which was great too. Kids pool was warmer than the big pool which was lovely.

We have stayed at Crieff Hydro several times over the years. We came back on this occasion to see the new renovations. Very disappointed with our room. Despite being told at check in the hotel was quiet we were allocated a ground floor room, overlooked by a car park and exit to the hotel. Not very private. That evening there was function directly below our room and the disco was unfortunately quire loud. On top if this our room had an interconnecting door, although locked we had to listen to the noise of next doors TV all night. Given the noise disturbance not a relaxing stay. We considered asking to move but after being all unpacked we didn't want the inconvenience at that time of night. The new renovated bar area is beautiful. But sadly let down by really slow service. On both occasions we visited we had to wait a long time to order a drink, and a long time to arrive. Other tables experienced this also. Our table was dirty and didn't get cleaned. Personally we miss the informal nature of what used to be the Winter Garden cafe. You now have to wait to be seated, then wait to order. The quality of breakfast was excellent, attentive, friendly staff. Just slightly crowded at times around the food area. We weren't asked whether we enjoyed our stay on check-out. We didn't feed back on our stay as there was a queue behind us.

All the staff were amazing, from the receptionists to the cleaners, waiters and staff doing the activities. The hotel was immaculate, staff were so friendly and helpful, food was amazing and beds super comfy and clean.

The sprawling grounds has so much to explore, and the hotel offers such a variety of activities you wont ever feel bored. You can even have your own Bridgerton moment on their immaculate croquet lawn. The building is quite stately and the rooms well appointed. Some rooms are only accessible via a staircase so if you have heavy luggage or mobility issues, best to write ahead to the hotel. Special shout-out to Tessa who is part of the concierge team. She was so friendly, helpful, and service-minded. She has an ability to anticipate your needs and give really good suggestions. Recommend the horse-riding activity because you get to tour the extensive estate. Would've loved to do the nature walk if I had more time there!

Booked two rooms but only one available on check in. Offered us three option of smaller rooms before the fourth suggestion was accepted. Staff very friendly and helpful throughout.

Overall, we were pleased with the place. However, The room was not very clean. The floor was dirty had to be mopped. The chairs were old and dirty. We needed to have the window cracked open because it was very musty in the room. Also, We were very happy with the Receptionist Amita. The reason was that previous to talking to her about a lost item, we called the reception twice and spoke to them in person to find our lost item and rather than checking thoroughly, They simply said nothing was turned that fit the description of what we had lost. Amita on the other hand First told us there was nothing that she knew about, but She would check another place to make sure. After checking, she found our item. It was very essential in our traveling and we were very happy that she found it. We don’t understand why the other receptionists were not as thorough as she was, but at least we can give an excellent report for her. We are pleased with the breakfast, the only thing we might add is that it would be nice to have more vegan items with protein. The baked beans seemed to be the only item with protein, and we had the same food every day. if you stay one day, it’s OK but we stayed five days

We came to town for a wedding and stayed at the Crieff Hydro based on recommendations and it was average in almost all respects. Rooms were clean and spacious, but nothing spectacular. I wish I would have spent less for accommodations in town that were probably just as good if not better. This seems like the kind of place you would go with children. Be sure to book transportation well in advance. Otherwise you’ll be stuck. The real disappointment, though, was the staff at the reception desk. Almost no one was willing to help with simple requests, and sometimes the answer to things like “what time does the spa open” was “I don’t know.”Later in the evening one night, when food options were slim, we were told there was a vending machine on the hotel. So we went searching, only to learn that the only vending machine was in a part of the hotel that was closed. We needed help with several things while in town and were largely left to fend for ourselves. The only helpful person was a housekeeper who opened our safe for us when it malfunctioned. We wouldn’t come back.

Breakfast buffet choices could be hotter especially scrambled egg! Service in restaurants need to be improved.

Booked on the 13th October, To have a room close to reception and it was the furthest away room. For our father who has mobility issues this was poor service. We requested an executive twin for him and the room was made up as a king. We were offered to split the bed however, we said not to bother. On our first evening, We ate at the brasserie in the terraces having pre ordered for 14 people the service was really poor and slow, some of the party ordered red wine and waited over 30 mins for this to arrive, by this time they were almost finished their meal. Food was not hot, two of us had steak and fries which was apparently a 6oz sirloin, However this was clearly a minute steak, which had no garnish and for £21 is quite disappointing. Restaurant was very busy on the night , However, floor staff did not seem to be getting much direction from management. Later that evening, We were in the make shift bar/ residents lounge, couldn't get Cocktails, no Draught Beer and no Diet coke, Barmen advised us to go get some from the terrace bar, which by this point was closed. When we asked the bar person could you not go get some, he simply replied no! This is a limited bar. This was the only bar open after 9pm!! We just felt that if you are going to be renovating the Hotel, perhaps it would have been good to let us know and at the very least fully stock the bar! Overall, we did have great company which made our weekend, standards of service need to be improved

For a hotel that is marketed as a premium facility, it is far from it in every sense. Started with a poor check in experience where the staff member didn’t even tell us how to get to our room, where to go for breakfast or any of the usual bits. They were more interested in speaking with the bellhop ranting about how the cleaning staff had went AWOL. We went to the restaurant for dinner. It looked worse than a Brewers Fayre and the chicken gyros I ordered were not safe for consumption. Also note they add a tip on which wasn’t on the restaurant receipt however did appear on the bill back to the room. The “Victorian baths” are the biggest scam at £25 per person, only for it to be a basement pool, which looks like the tiles surrounding it hadn’t been cleaned for a very long time. The walls are painted by what looks like a children’s decorator to look like a Victorian setting however looks like a cheap pan to set, with the ceiling peeling. The room was a kind to what I would expect an old fashioned hospital to look like and don’t get me started on the unsanitary shower curtain……..if I knew the room had a shower curtain I would never have booked. Overall: avoid, save your time, money and effort, stay at one of the many better hotels in Scotland at better value & experience

The hotel was clean and room was a good size but we went to the restaurant for lunch costing nearly £200 and the service was poor and at times staff were very rude. We were a party of 8 and although it was empty they crammed us around a table suitable for 5 max, made mistakes with the kids food order and then were quite rude when told. Breakfast was terrible. we were sat in a different restaurant than the buffet so not easy going back and forward to get food with 4 kids , took a short cut back in the front door rather than walking full way round and was told off by a very rude hostess. Didn’t take a tea/coffee order until called over then forgot about the kids pancake order. We also paid for adventure day passes and it was so disorganised. Tree top climbing was so busy and a nightmare to get into turned up 40 minutes early, stood at front and folk just turned up and skipped in front of us. same happened at the shooting and staff didn’t seem to care. Bit disappointing especially when it was adults skipping in front of kids. On busy days they really should do advance bookings for time slots to make sure everyone gets a turn without it turning into arguments.

Loved the resort , so much to do at hotel and lovely walks nearby

The sprawling grounds has so much to explore, and the hotel offers such a variety of activities you wont ever feel bored. You can even have your own Bridgerton moment on their immaculate croquet lawn. The building is quite stately and the rooms well appointed. Some rooms are only accessible via a staircase so if you have heavy luggage or mobility issues, best to write ahead to the hotel. Special shout-out to Tessa who is part of the concierge team. She was so friendly, helpful, and service-minded. She has an ability to anticipate your needs and give really good suggestions. Recommend the horse-riding activity because you get to tour the extensive estate. Would've loved to do the nature walk if I had more time there!

Went to Crieff Hydro for the first time this weekend. We are a couple in our 50s and had a fantastic time. The hotel and amenities far exceeded our expectations. Drinks on the terrace, dinner in the Meikle restaurant and at the nearby sister hotel the Murraypark which were both excellent. After dinner drinks in the piano bar finishe both evenings off nicely before retiring to the comfort of our room which was clean, comfortable and well appointed. We enjoyed the Victorian baths, putting, walks and watching all the children and families enjoying the activities. Breakfast was amazing! We plan a return soon with our adult children and partners. Definitely recommend this to anyone looking for a relaxing break with a host of activities available to keep you entertained or places to just chill. Also a walk into the town of Crieff is a must, lovely little shops to browse and buy some amazing local produce

Great stay, beautiful surroundings. A lot of the main hotel looks a bit tired however with lots of scaffolding up we could see that there are refurbishments underway. Staff were excellent and the food was delicious!

It was a good base for us to visit different places in the area. A hearty breakfast was included which set each day up perfectly.

Enjoyed a special birthday here , great facilities and lovely scenery.

Lovely walks form the door. Excellent swimming pool. Very quiet room.

Great location and facilities with great resturant choices Steep hill down into Crieff

Excellent location, very relaxing even although it was school holidays! Staff so attentive in all areas. Felt very chilled and not wanting to leave.

Xmas decorations still up and hotel looked amazing!! We always have a plate of soup in the winter garden when we arrive, the choice of sandwiches cakes home baked is amazing. Check in was done on line. My husband did a lot of walking as the scenery is stunning. He used the Victorian spa but there is a charge of £25 for a session. Dinner in the Terrace bar most nights , we ate at the Murraypark one night as the hotel was full. Most relaxing few days for a long time.

We have stayed at Crieff Hydro several times over the years. We came back on this occasion to see the new renovations. Very disappointed with our room. Despite being told at check in the hotel was quiet we were allocated a ground floor room, overlooked by a car park and exit to the hotel. Not very private. That evening there was function directly below our room and the disco was unfortunately quire loud. On top if this our room had an interconnecting door, although locked we had to listen to the noise of next doors TV all night. Given the noise disturbance not a relaxing stay. We considered asking to move but after being all unpacked we didn't want the inconvenience at that time of night. The new renovated bar area is beautiful. But sadly let down by really slow service. On both occasions we visited we had to wait a long time to order a drink, and a long time to arrive. Other tables experienced this also. Our table was dirty and didn't get cleaned. Personally we miss the informal nature of what used to be the Winter Garden cafe. You now have to wait to be seated, then wait to order. The quality of breakfast was excellent, attentive, friendly staff. Just slightly crowded at times around the food area. We weren't asked whether we enjoyed our stay on check-out. We didn't feed back on our stay as there was a queue behind us.

We booked a one night stay for our family of 6. There were no family rooms so we had 2 room, these were large, clean and comfortable. We ate in the Brasserie, this was disappointing, staff were friendly but the service lacked any extra touches, we had to ask several times for things. Food was ok, the steak was the best thing. The scampi was very dry- avoid! Staff didn’t ask how our meal was to feed it back at the time. Breakfast the next day was carnage, we had a short wait to be seated to then find our table wasn’t set, was told someone would be over but they never appeared. We had to ask several times for tea/coffee. There were lots of half cleared tables around, there seemed to be plenty staff but again lacking leadership. Buffet felt too busy, there needs to be a better flow for the space. People had to ask several times for bowls. Food was ok. Grounds of the hotel and welcome are nice, pool was warm, we went to the splash session which had a slide which the kids enjoyed. Lots of other activities going on like table tennis, badminton, games which were free. Overall the concept of the hotel is good, but overpriced for below average service, wouldn’t return

Hotel was ok. Food menu was uninspired, made claims of using local ingredients which were dubious at best. Understand they have an ongoing major refurb so understandable that not everything is 100% but food, particularly breakfast was a big disappointment. In room, no water and empty mini bar (fridge on). No way to order breakfast to room but other guests appeared to have done so as there were empty trays outside late in to the afternoon. Will return after refurb is completed

Not obvious when we booked that the Victorian Spa was not included-thanks to staff for managing to get us in at relatively short notice but the time was not ideal so book in advance to avoid disappointment. Hotel is huge with multiple places to eat and drink, but again, book in advance to get the venue and time you want as it does get very busy. Room had a lovely view, but was a little tired and for a “feature room” it was a little bit disappointing. In fact, a lot of things were just a little bit below par; fruit at breakfast was in syrup not fresh, not all areas have a lift so we had to carry bags up steps and down a long corridor, I had to move furniture in the room to access wall sockets, the kettle was hidden in a drawer. But, the Victorian Baths were amazing, the food in The Terrace/Piccolo was fantastic, and the staff were fabulous Overall, good but not great

Breakfast buffet choices could be hotter especially scrambled egg! Service in restaurants need to be improved.

For a hotel that is marketed as a premium facility, it is far from it in every sense. Started with a poor check in experience where the staff member didn’t even tell us how to get to our room, where to go for breakfast or any of the usual bits. They were more interested in speaking with the bellhop ranting about how the cleaning staff had went AWOL. We went to the restaurant for dinner. It looked worse than a Brewers Fayre and the chicken gyros I ordered were not safe for consumption. Also note they add a tip on which wasn’t on the restaurant receipt however did appear on the bill back to the room. The “Victorian baths” are the biggest scam at £25 per person, only for it to be a basement pool, which looks like the tiles surrounding it hadn’t been cleaned for a very long time. The walls are painted by what looks like a children’s decorator to look like a Victorian setting however looks like a cheap pan to set, with the ceiling peeling. The room was a kind to what I would expect an old fashioned hospital to look like and don’t get me started on the unsanitary shower curtain……..if I knew the room had a shower curtain I would never have booked. Overall: avoid, save your time, money and effort, stay at one of the many better hotels in Scotland at better value & experience

The hotel was clean and room was a good size but we went to the restaurant for lunch costing nearly £200 and the service was poor and at times staff were very rude. We were a party of 8 and although it was empty they crammed us around a table suitable for 5 max, made mistakes with the kids food order and then were quite rude when told. Breakfast was terrible. we were sat in a different restaurant than the buffet so not easy going back and forward to get food with 4 kids , took a short cut back in the front door rather than walking full way round and was told off by a very rude hostess. Didn’t take a tea/coffee order until called over then forgot about the kids pancake order. We also paid for adventure day passes and it was so disorganised. Tree top climbing was so busy and a nightmare to get into turned up 40 minutes early, stood at front and folk just turned up and skipped in front of us. same happened at the shooting and staff didn’t seem to care. Bit disappointing especially when it was adults skipping in front of kids. On busy days they really should do advance bookings for time slots to make sure everyone gets a turn without it turning into arguments.

First time staying at Crieff Hydro Hotel. Overall hotel is in great shape. Reception staff were welcoming, friendly and helpful. Dinner in Meikle restaurant was ok, starter was over chilled. Had to send main meal back as it wasn’t very hot. Second attempt better but wonder if kitchens were a long way from restaurant. Good meal in Terrace on our second night although Staff there could do with some extra training. Beautiful setting and lots to do. Will definitely be back.

Breakfast great Dinner terrible staff not very friendly or helpful

Room was clean with beautiful views and enough space for all 3 of us. Staff were very pleasant and helpful when questions were asked. Breakfast was delicious with lots of options. Had to ask for pancakes for my little one though and no chocolate sauce which she was disappointed in but didn’t ruin our breakfast experience. We used the pool which was great too. Kids pool was warmer than the big pool which was lovely.