Rossett Hall Hotel

The hotel is lovely and the staff very friendly. Lovely clean room but very warm inside. Bed comfortable. We checked in but was told there was no bar open till 6pm as there was no staff which was disappointing.

Last minute booking for work. Staff were friendly, plenty of parking, a comfy bed and a quality English breakfast.

We enjoyed our stay. A lot of stairs though.

Lovely stay at Rossett Hall, the room was nice and spacious, the breakfast was good and we ate in the restaurant for the two nights which we thought was excellent. Nice grounds and in a nice area, would definitely stay again.

Staff.breakfast.parking.

Unfortunately, due to Christmas parties, at the hotel, on both nights of our stay, we were unable to eat in the restaurant. We found a loved pub in the village. When we asked to change our room, to move further away from the noisy music, reception staff were really helpul and accommodating and our second night was more peaceful.

Great stay once again at the Rossett Hall Hotel, nice room, easy parking in a lovely setting. We ate in the restaurant and found it very good. Would definitely recommend.

Great setting

Rooms very spacious and comfortable. The communal areas especially the restaurant were not very warm. Very limited space for guests to enjoy a drink in the evening. There is a bar area outside of the restaurant but it was not staffed. Staff were very efficient and friendly.

Lovely grounds and nice large room. Staff very pleasant and helpful

We liked the lication and street scene of thd property. The agricultural smell was constant and sewage like. The receptionist had difficulties with their IT equipment failing them. Most of all the rooms bathroom was well below standard for this price bracket - faulty shower heat control, unclean and in deep clean of room (woodwork, plumbing and decoration. Cracked toilet seat, black mold and disgusting toulet stains. We even found others pubic hair. The bed was very comfortable as well as good tv, drinks, storage and access.

It’s still a nice hotel but I feel their standards have dropped a bit. The breakfast is now buffet style unless you order something out of the ordinary. The room was not as nice as I remember previously. For instance some black around the bath. I think they need to spend a bit of money but like a lot of places they might be having to watch the pennies.

Great Value hotel, clean and tidy throughout and great food options in the evening. Staff are great.

Room was nice but bathroom needed deep cleaning. Mould in the sealant and bath tiles and toilet pan needed bleaching. Bed very comfortable and overall the room itself was clean

First 2 stays the rooms were beautiful. This time, the room was very tired, mould in bathrooms, wonky tiles, ripped bedding, paint peeling. Reception offered to change bedding, great breakfast. Think some rooms havent yet been updated. Didnt appear to be so busy that the poorest rooms needed to be used unless we just got lucky on 2 previous visits.

Cleanliness of the bathroom in the room was not of a high standard at all. Everywhere in the building was cold with drafts except the bedroom. Service from staff was amazing and very helpful though.

Cleanness is well below average. Carpet is very dirty, dump issues and leakage from upstairs. Lots of marks around ceiling. Bathroom shampoo/ conditioner bottles are fixed on the wall, therefore not able to get cleaned efficiently. Blackened around bottle. Room 1 is designed for family to stay, but my little one found difficulty to reach the hand wash liquid. Garden view is pleasant, breakfast staff are friendly. Need a deep clean.

Warm, friendly and helpful staff. Clean and v comfortable room.

Even though I had a email from the hotel to say they could offer me a top floor room we didn’t get one when we checked in. Room 13 needs a good clean top to bottom as high dusting certainly dosent get done due to thick cobwebs!! Around the bottom of towel bowl on the outside was also dirty and sticky off old urine. Still smells of urine in the bathroom but could be due to floor tiles and it’s in the grouting on the floor!!

Very clean, lovely breakfast and friendly staff

Room was large but dated. Beds were not comfortable at all. Breakfast was poor - especially on the last day when we couldn't get a seat.

I should note that we stayed here during the heatwave in July 2025 first for context. The hotel does have quite a 1990s feel to it in the rooms so isn’t particularly modern. The room unfortunately doesn’t have air conditioning so we did struggle to sleep. There was a small fan but it wasn’t particularly powerful and once you get past the torn window netting the window has limited opening so unable to really get any air in. The shower head needs to be replaced, it clearly has some damage / leakage at the connection as water comes down from the pipe as well as the actual shower head. I tried the room service ordering system which is WhatsApp, it’s been nearly a week now and I’m still waiting for the reply so this clearly is something that just doesn’t work, good idea though but not very useful if no one answers. Instead I walked five minutes down the road to the Co-op for some quick food and water. I’m aware I could also have ordered at reception, but why should I have to work my way through their varying ways of ordering before I find one that is working. Breakfast was ok, small selection of food and standard items. I did have to hover around the ‘wait here to be seated’ sign for a few minutes though before I was noticed. I guess in summary, it’s ok if you just want a bed to sleep in for the night but overall service wasn’t great, rooms are tired, wouldn’t recommend if you wanted a nice break. First experience of this chain and likely my last.

Large, comfortable room with large bathroom. Good breakfast, unfortunately the pastries had run out and weren't replaced and there was limited fruit. Staff were friendly.

Stayed in this hotel many times and always been happy! However this time we were in a room on the first floor( usually stay on ground floor). On arrival our room was freezing, we put the radiator on, the noise from it sounded like a motor bike revving up! Fortunately it stopped when reached temperature, but we couldn’t risk leaving the radiator on over night incase it woke us in the morning reaching temperature- consequently the room was freezing in the morning! The plug in the bath had no chain on it so we wouldn’t be able to remove it once in the plug hole / visit to reception sorted it! The room certainly needed a visit from maintenance! The bar area was also freezing when we went for a drink early evening! Not the best visit but breakfast was good!

Nice room with very large comfortable bed

The bed was uncomfortable and hard as were the pillows.

Good sized room(family standard) Beds extremely cofotrable😁 Bathroom facilities and toiletries 👍 Very good breakfasts plenty of choices.

Nice pity the room did not have air von

Stayed overnight following a wedding reception. We received a warm welcome and found the staff very friendly with a focus on providing great customer service. Bedroom was comfortable but appeared to have had an issue with water/damp on one of the walls. Bed was comfortable and bathroom impressive. Breakfast was good with plenty of choice.

Lovely hotel with nice staff. Rooms far too hot though!

such helpful and lovely reception staff particularly Denise. So first impressions for our stay was excellent

Staff extremely helpful

There was one male that helped us switch rooms due to being on the ground floor with a little one whilst a wedding was taking place- he was great and very accommodating. Overall lovely looking hotel. Unfortunately service lacked… breakfast in the morning they ran out of butter at 9am for toast and the chef had to cut some. Evening meal… staff again very friendly but unfortunately did not have any knowledge regarding menus or drinks available (not their fault) reception staff - again can’t complain about their service but not a great look when everytime you go to reception there’s a glass patio door and they were outside having a vape or cigarette and only came in when required. This is directly next to the reception area and very visible infront of guests; we felt we were being an inconvenience.

Excellent service. Helen in reception could not have been any more helpful, brilliant customer service skills.

The hotel from the outside was lovely. The corridors were also neat and clean. The room was, however, in need of refurbishment. The mattress needed changing as we could feel every spring and it creaked like anything. There were cracked tiles in the bathroom and stains around the floor. Breakfast was not good as there was no control due to reception not booking slots for the guests so the poor restaurant team were inundated with people just turning up and they were finding it nigh on impossible to cope. The breakfast (what was there) was over cooked and we couldn't even cut into the black pudding and there was no pastries for most of our time in the restaurant. Bit of advice from someone that has been in hospitality for 30yrs, take time bookings for breakfast. At least then it won't be carnage.

Lovely receptionist, nice showers, comfortable beds. We enjoyed our stay!

I should note that we stayed here during the heatwave in July 2025 first for context. The hotel does have quite a 1990s feel to it in the rooms so isn’t particularly modern. The room unfortunately doesn’t have air conditioning so we did struggle to sleep. There was a small fan but it wasn’t particularly powerful and once you get past the torn window netting the window has limited opening so unable to really get any air in. The shower head needs to be replaced, it clearly has some damage / leakage at the connection as water comes down from the pipe as well as the actual shower head. I tried the room service ordering system which is WhatsApp, it’s been nearly a week now and I’m still waiting for the reply so this clearly is something that just doesn’t work, good idea though but not very useful if no one answers. Instead I walked five minutes down the road to the Co-op for some quick food and water. I’m aware I could also have ordered at reception, but why should I have to work my way through their varying ways of ordering before I find one that is working. Breakfast was ok, small selection of food and standard items. I did have to hover around the ‘wait here to be seated’ sign for a few minutes though before I was noticed. I guess in summary, it’s ok if you just want a bed to sleep in for the night but overall service wasn’t great, rooms are tired, wouldn’t recommend if you wanted a nice break. First experience of this chain and likely my last.

Clean but slightly tired room with comfortable beds. Largely very young staff who were in need of hospitality training. The meal service in particular could have been hugely improved with just a little direction of the inexperienced. Dont order eggs benedict for breakfast unless you are very keen on hollandaise sauce. Our main gripe was lack of signage and observed many other guests having the same issues. We stayed for 2 nights to attend a funeral and the wake was held here so very convenient. Overall not a bad experience but would struggle to find anything particularly good to say.

Last minute booking for work. Staff were friendly, plenty of parking, a comfy bed and a quality English breakfast.

Staff and service was top notch. Nothing was too much trouble and always a friendly greeting. Couldn’t ask for more. The stay was let down by uncomfortable beds and pillows. If these had not been an issue I’d be awarding 5 stars for my review.

Really nice hotel in very nice area. large clean room, modern bathroom, decent breakfast and evening meal. Staff are very friendly.

Equally convenient for both Chester and Wrexham.

Excellent Hotel - we were there as we were attending a family funeral - to say we are a bit alternative as a family is probably an understatement however particularly the gentleman who manned the front desk took this in his stride - we were treated like VIP's and will definitely return to this idyllic hotel. Ideal location

So peaceful and quiet but easily connectable by public transport. Attentive staff and comfortable beds.

We loved our stay at the Rossett Hall Hotel. The staff was absolutely wonderful (special shout out to Helen!) and very helpful with our daily sightseeing questions. The food in the hotel is great and the rooms are spacious and clean with ample hot water and comfortable baths. Rossett is a small town that on its own doesn’t have too much to do, however the location of this hotel is fantastic. We flew into Manchester and rented a car and this hotel gave us a great base and easy access to all of North and Mid Wales as well as Manchester area. We had a wonderful stay and look forward to coming back. Highly recommended!

Very convenient for our journey south. Near to main routes but situated in a lovely village. Service and food in restaurant were exceptional. Highly recommend.

Lovely place, ideal for a visit into Chester.

Enjoyable stay a couple of miles outside Wrexham

A beautiful property, lovely big room with very comfortable bed, large bathroom and great facilities. Very friendly staff. Close to Chester.

Very comfortable bed, excellent food and great service. Lots of parking available, in a good location between Chester and Wrexham. Decent outside areas for good weather and very reasonably priced.

The hotel from the outside was lovely. The corridors were also neat and clean. The room was, however, in need of refurbishment. The mattress needed changing as we could feel every spring and it creaked like anything. There were cracked tiles in the bathroom and stains around the floor. Breakfast was not good as there was no control due to reception not booking slots for the guests so the poor restaurant team were inundated with people just turning up and they were finding it nigh on impossible to cope. The breakfast (what was there) was over cooked and we couldn't even cut into the black pudding and there was no pastries for most of our time in the restaurant. Bit of advice from someone that has been in hospitality for 30yrs, take time bookings for breakfast. At least then it won't be carnage.

Nice hotel, clearly geared towards weddings. We are in the restaurant on a Saturday night whilst the wedding party was in full flow at the other side of the hotel. The food was really good and they accommodated our dietary requirements without a problem. All told it was a great stop over in our trip around the Chester area, recommended.

Great stay - restaurant food and breakfast was great. Lovely place to stay.

Large, comfortable room with large bathroom. Good breakfast, unfortunately the pastries had run out and weren't replaced and there was limited fruit. Staff were friendly.

Good building, helpful staff, evening food highly questionable. Average breakfast.

Good sized room(family standard) Beds extremely cofotrable😁 Bathroom facilities and toiletries 👍 Very good breakfasts plenty of choices.

Staff were friendly and helpful. Housekeeping had missed food left in fridge by previous guest. Had meal in restaurant. My meal of lamb rump was very poor. Meat fatty. They did apologise and gave me my dessert as an apology. My husbands meal was ok.

Great stay once again at the Rossett Hall Hotel, nice room, easy parking in a lovely setting. We ate in the restaurant and found it very good. Would definitely recommend.

Cheerful staff with an extensive menu which allows one to eat in on several nights without repeating what you have.

Receptionist Sam was lovely, staff in restaurant were also very good. Service at Sunday lunch was a bit slow - there were 8 of us and it took over 2 hours to order and eat and there seemed a long wait, despite the restaurant being quiet. Room was great - clean, plenty of tea/coffee and space. The only thing that disturbed our sleep was door banging - the doors seem incredibly heavy and therefore impossible to shut without it slamming - which can be disruptive when you're trying to sleep if there were any inconsiderates staying. Breakfast was fantastic - you certainly could fill yourself up before starting your day. It was lovely to sit out in the many outside spaces, undercover or in the sun. It felt very relaxed and overall a good choice for a few days to visit family. I would stay again and would recommend.