Name: Mercure Chester Abbots Well Hotel
Address: Whitchurch Rd, Christleton, Christleton, England, United Kingdom, Christleton, Cheshire, United Kingdom
Rating: 7.33

Guest reviews

7.3

Good

Based on 2,935 verified reviews

Who stays here?

Business

14%

Couple

53%

Family

17%

Group

11%

Solo

2%

What guests think

AI-generated summary based on recent guest reviews

At Mercure Chester Abbots Well Hotel, guests consistently praise the friendly, helpful staff and convenient location beside the Chester Park and Ride, but many report dated rooms with thin walls, heat build‑up and weak showers or intermittent hot water.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

4

Abigail

3 weeks ago

·

Stayed 1 night

The rooms was really really hot. Used the air con and it spewed dust and dirt all over the bed and anything near it (including some of our belongings). USB ports were mostly broken with only 1 by the bedside working. Dimmer switches for the lights didn’t dim - only on or off.

10

Ruby

3 weeks ago

·

Stayed 2 nights

my second stay at the Mercure, and it was even better than the first! The rooms are consistently spotless, The pool area is fantastic super clean, with plenty of space to relax. And the hot tub? Absolutely perfect after a long day the staff were incredibly friendly The room was spotless and so comfy Everything felt really modern and well-maintained, which made my stay feel extra special. Seriously, between the amazing pool and hot tub, and the fantastic location I can't recommend it enough if you're looking for a relaxing and convenient getaway!

6

Diez

4 weeks ago

·

Stayed 1 night

I paid just under £100 for one night, which felt a bit high for what was offered. The first thing I noticed was the bed — it was quite small, especially for two adults, and not particularly comfortable. There were also some maintenance issues. The drawers were broken or missing, so there was nowhere to store belongings. In the bathroom, the bath itself was very small, even for someone of a smaller build, and the layout was awkward — opening the door would hit the toilet, and it wouldn’t shut properly. Additionally, some of the bathroom tiles were broken, which made the space feel a bit worn and in need of repair. Overall, the stay was okay, but there’s definitely room for improvement, particularly considering the price.

4

Lisa

15 Apr 2026

·

Stayed 1 night

Hotel was run down , facilities need updating, there was a damp smell throughout the hotel that hit you as soon as you enter reception. Very disappointing

10

Helen

13 Apr 2026

·

Stayed 1 night

Rooms were clean. Breakfast was very good and staff was very helpful.

Whitchurch Rd, Christleton, Christleton, England, United Kingdom

Location

Located in Chester, Mercure Chester Abbots Well Hotel is a 4-minute drive from Grosvenor Park and 5 minutes from University of Chester. This spa hotel is 2.5 mi (3.9 km) from Chester City Walls and 2.7 mi (4.3 km) from Chester Racecourse.

University of Law - Chester(0.4 Miles)

Great Boughton Library(1.1 Miles)

Sandy Lane Park(1.2 Miles)

St Paul's Church(1.2 Miles)

Queens Road Park(1.3 Miles)

Grosvenor Park(1.7 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Free self-parking is available on-site, but it is limited. No reservation is required.

Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee of approximately GBP 17.95 per person.

Pets are allowed at the property with a fee of GBP 15.00 per pet, per night. Service animals are exempt from fees.

Check-in is from 3:00 PM to 11:59 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details on room accessibility are not mentioned.

The hotel is located in Chester, just a 4-minute drive from Grosvenor Park and 5 minutes from the University of Chester. It is 2.5 miles from Chester City Walls and 2.7 miles from Chester Racecourse.

Yes, there is an indoor swimming pool available for guests. Specific operational hours are not provided, but it is part of the recreational amenities offered.

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Mercure Chester Abbots Well Hotel

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Mercure Chester Abbots Well Hotel.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

Property description

Book on Vio

Guest reviews

Good

Who stays here?

What guests think

Location

Property policies

Check-in instructions

Good to know

Optional extras

FAQs

Have a question?

Similar properties

Mercure Chester Abbots Well Hotel