Rookery Hall Hotel & Spa

I was greeted by Josh who was not as friendly as I would have liked. He came across a little abrupt. Josh looked like he didn't want to be there and it was an effort on his part, not I feel a good representation.l of Hand-picked Hotels standard.Peter on the other hand who kindly took my luggage showed me around gave me various useful pieces of information was excellent.I checked into my room 212 which overall adequate.Fair sized room.Bottled water, good.Separate bath & shower jets didn't work,flew out, little water. Room smelt odd, windows were open but it didn't smell pleasant at all.No coffee pod machine especially for a higher end priced room. Cows milk, non-dairy options? Sink & shower screen had black build and limescale, see photos, requires cleaning, unhygienic & under bath tap, dirty toilet brush holder base.Jo in the Spa was excellent, very well presented very welcoming, very friendly & helpful, professional & a credit.Rebecca front of house, excellent, very smartly dressed, professional, extremely polite & courteous. Great service, another gem.Hannah at breakfast was lovely, super coffee, very polite, friendly, efficient & professional.Very well presented & friendly.Luis on the bar, lovely guy, a very gifted barman, extremely polite & attentive, a credit.Helen & Collettee @ breakfast, very loudly spoken, very noisy clearing tables. Unenjoyable while trying to relax first thing in the morning.Uniforms looked unkempt & ill fitted. Room service v good

Had a lovely stay all the staff was lovely food was nice in joyed the stay

We had an excellent stay at the Rookery, staff are all very friendly and helpful. Food and drink were all very good. The grounds are lovely and spa was great!

The rooms were spotless and of a really good standard however the standout feature of the hotel was the staff. From the very smiley and welcoming receptionist to the bar staff, everyone was exceptionally friendly and helpful - it’s rare to experience such consistent high levels of service.

Great