Is parking available at the hotel?

Yes, self-parking is available on-site for a fee of PLN 120 per day. Valet parking is also offered. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

Buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM for a fee of approximately PLN 100 per person. Children aged 12 and younger eat free breakfast.

Does the hotel allow pets?

Yes, pets are allowed at the hotel with a fee of PLN 60 per pet, per day. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM until 12:00 AM, and check-out is until 12:00 PM. Early check-in and late check-out may be available upon request and may incur additional charges.

Are airport shuttle services available?

Yes, airport shuttle services are available. Details regarding pricing and how to arrange the transfer can be obtained by contacting the hotel directly.

What accessibility features does the hotel offer?

The hotel features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility should be confirmed with the property prior to arrival.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Kraków, within a 10-minute walk of Main Market Square and St. Mary's Basilica. It is approximately 0.6 mi from Kraków Barbican and 0.7 mi from Wawel Castle.

What are the policies for guests staying with children?

Children aged 11 years and younger stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of PLN 160 per night, subject to availability. Advance request or confirmation is required for rollaway beds.

Holiday Inn Krakow City Centre Hotel

Average nightly price at Holiday Inn Krakow City Centre by IHG by month, last 12 months (USD)
Month	Average price
January	$111
February	$116
March	$141
April	$150
May	$194
June	$179
July	$141
August	$150
September	$187
October	$176
November	$162
December	$179

What guests think

At Holiday Inn Krakow City Centre by IHG, guests consistently praise the central location near Old Town, spacious comfortable rooms, friendly service, and a generous breakfast, making it a convenient base for sightseeing and short city breaks.

Cleanliness is frequently highlighted, with housekeeping keeping rooms tidy and bathrooms well maintained. Common concerns include climate control not cooling or rooms feeling cold, worn carpets or dated areas, occasional bar issues, and mixed experiences with parking operations or costs. A solid choice for travelers prioritizing convenience and comfort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is available, with mixed feedback: some found it easy or excellent, while others noted higher costs or confusing operations. Bar service drew complaints, and pool availability is unclear, with one review noting no pool and another mentioning a hot tub.

Related guest reviews

10

PAUL

Jan 24, 2025

·

Stayed 4 nights

Ideal location, excellent parking and friendly staff

8

Ian

Dec 6, 2022

·

Stayed 5 nights

The stay was excellent with a few exceptions detailed below. I asked at reception in the evening for sachets of decaff coffee - told they had none and that I should ask at the bar. Got a straightforward no from there which meant no coffee until room serviced the next day - no notepad or pen in the room so had to write a note on the coaster!! On our 2nd last night no coffee replaced so none for our final morning☹️ Chipped red wine glass provided in bar and when replaced, after wine had been poured and not noticed, told there were only white wine glasses available. Bar was not busy at the time. Excellent breakfast with plenty of choice.

6

Felicitas von

Aug 25, 2023

·

Stayed 3 nights

Frühstück im Untergeschoß sehr ungemütlich, laut und Zuviels Gäste in einen Raum. Nicht empfehlenswert Die Hotelbar ist alt und lädt nicht dazu ein, Abends noch einen Absacker zu trinken. Außerdem war diese schon meist am späten Nachmittag geschlossen.

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10

Obed

Apr 1, 2025

·

Stayed 1 night

Good place to stay in Krakow, easy to walk to historic sites, and plenty of restaurants within a ten minute walk. Easy access to train station, a 10 minute taxi ride. Great facilities and services.

10

Greig

Jul 7, 2025

·

Stayed 4 nights

no swimming pool

8

Clifford

Oct 10, 2024

·

Stayed 3 nights

We wanted to focus on old town on this trip, and the Holoday Inn was perfectly positioned for that. Easy walk to the old town square with more restaurants than I could count. Bathrooms were well laid out and spacious. Staff was friendly and helpful. Breakfast buffet has a very good variety and was kept fresh. Parking was easy but a little pricier than i expected .

8

Janusz

Nov 9, 2025

·

Stayed 1 night

I am satisfied with the breakfast choice of foof and the service. Parking was OK in a separate building connected with the main one, my car was parked there through a special lift by the reception staff.

8

Miklos

Jun 9, 2025

·

Stayed 3 nights

Parking operation should be more effective

10

Joseph

Sep 15, 2025

·

Stayed 1 night

Easy access and parking

8

TAKAHIKO

Sep 26, 2025

·

Stayed 3 nights

ホットタブは無いと言われたが、実際にはあった。快適だった。

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews frequently praise overall cleanliness and tidy rooms and bathrooms. A few guests reported stained or worn carpets, and an isolated plumbing issue was fixed quickly.

Related guest reviews

10

Rheaba

Jan 14, 2025

·

Stayed 2 nights

Amazing hotel - very clean and just a short walk from the old town. Hugely convenient.

10

Jane

Dec 3, 2023

·

Stayed 4 nights

This hotel is in a great position away from the main square but only a 6-8 minute walk. Our room was a premier room which was large, clean but the carpet in ours could have done with a refresh. Everything you need including toiletries, kettle and hairdryer. Quiet for a city hotel which was great after a long day. Great place to stay, would definitely recommend and the staff are friendly and helpful so all in all a great choice. Thank you

10

Rosanne

May 1, 2025

·

Stayed 3 nights

Clean comfortable and very close to old town. Helpful and polite staff.

10

Kirtikumar

Aug 19, 2025

·

Stayed 4 nights

Best part was very near to city centre and room was very specious and clean.

8

Gian Matteo

Apr 3, 2023

·

Stayed 2 nights

Struttura comoda al centro Moquette da sostituire in camera o nei corridoi poiché macchiata in profondità. Attenzione al parcheggio poiché non è possibile prenotare o riservare per regolamento governativo polacco, come spigatomi dal Direttore… peccato che ti senti rispondere che i parcheggi vuoti sono prenotati e riservati!!! Disservizio per noi clienti !!

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10

Jason

Jan 17, 2026

·

Stayed 4 nights

Stayed here 9-13th Jan. the hotel was spotless and room was always tidied. The hotel is in close proximity to the old town by an easy 6 min walk and the day trips I did picked up about 25m up the road so made this easy. I’d stay here again!

10

Cathrin

Jan 26, 2026

·

Stayed 1 night

Rummet var superfint, stort och rent. Det enda vi saknade var ett skohorn.

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10

Llewellyn

Sep 13, 2023

·

Stayed 3 nights

Everything was really wonderful except being a Premium room the carpets were very dirty you see i went to this same hotel 3 years ago and remebered very well that these were the same carpets that they had 3 yers ago other than this everything else was really good you need to tell them to replace the carpets as it was dirty and had a lot of stains in it.

10

Andrew

Jan 3, 2026

·

Stayed 3 nights

An excellent hotel, centrally located and a short walk into old town. The hotel room was spacious and very clean. The breakfast choice was great and all good quality. The hotel staff were also fantastic and nothing was too much to ask. would definitely stay here again A++

8

Norma

Dec 5, 2024

·

Stayed 3 nights

The hotel was clean and the staff were pleasant. We had a problem with the toilet not flushing and it was fixed as soon as I reported it. We paid for breakfast one morning as we had an early start and it was good. The hotel is in a good location to walk to the main square where there are many restaurants and bars. I would stay in this hotel again if I returned to Krakow.

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Rooms

Rooms are widely described as spacious, comfortable, and quiet, with some featuring large bathrooms. Downsides mentioned multiple times are climate control issues (too cold or AC ineffective) and a dated feel in parts.

Related guest reviews

8

marianne

Nov 17, 2025

·

Stayed 2 nights

Store, fine rom! Veldig deilig med stort bad og badekar også! Det var stille og rolig, vi hadde rom mot en bakgård. Masse deilig mat til frokost!

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6

Stefan

Aug 3, 2023

·

Stayed 3 nights

Good location, friendly staff but too cold in the room.

10

Siu Yan

May 22, 2024

·

Stayed 3 nights

Very spacious room

8

Susanne

Jul 17, 2022

·

Stayed 3 nights

freundlich, leider Klimaanlage defekt, sehr laut und störend

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10

Barbara

Sep 6, 2025

·

Stayed 1 night

I have travelled extensively, but the room was of highest standard i have ever experienced: very spacious and looking newly renovated. Fantastic breakfast. The staff could not be more helpful. I will definitely go back to this hotel.

8

Richard

Sep 5, 2024

·

Stayed 2 nights

Great hotel. Needs updating overall as everything in the room looks very dated.

6

David

Mar 24, 2023

·

Stayed 1 night

Comfortable and clean, updated rooms. Unfortunately, everytime we stay there (and we have stayed many times over the past four years because it is conveniently located to old town) the air condition in the rooms does not work. Not once have we been able to cool the room and have a comfortable temperature. We tried opening the windows but then you have to compete with the ambient street noise which keeps us awake at night. After this last stay we have decided to find another hotel with air conditioning that works.

6

Mustafa Serkan

Jan 29, 2026

·

Stayed 1 night

Otel gerçekten gayet güzeldi. Merkezi konumu müthiş, Çalışanlar çok kibar ve yardımsever. Oda çok güzel ve çok rahat. Sadece sabaha karşı biraz soğuk oldu .

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10

Andrew

Jan 3, 2026

·

Stayed 3 nights

An excellent hotel, centrally located and a short walk into old town. The hotel room was spacious and very clean. The breakfast choice was great and all good quality. The hotel staff were also fantastic and nothing was too much to ask. would definitely stay here again A++

10

Heather

Nov 2, 2024

·

Stayed 3 nights

A wonderful stay in a spacious room with comfortable beds. Hotel is in an ideal location for walking to major attractions as well as stops for tour buses.

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Service

Service is frequently praised as friendly, professional, and proactive, with concierge and front desk help standing out. Occasional lapses include delayed check-in and limited assistance in specific cases.

Related guest reviews

10

Shirley

May 8, 2025

·

Stayed 3 nights

Had a great stay at Holiday Inn it was a great location and breakfast was very good. Room was very spacious and clean. This was a surprise trip for my husband’s 60th birthday and we were upgraded to a premier room which we were very happy with and we were very grateful. The concierge at the hotel managed to get us booked at the last minute to Auschwitz-Birkenau for which we are thankful to him.

10

Matilde S

Apr 30, 2024

·

Stayed 4 nights

I really appreciate how helpful and friendly the hotel staff was, especially the Concierge

10

Amy

Sep 1, 2025

·

Stayed 3 nights

Our stay here was perfect: the staff is amazing, the property clean, the food outstanding, our rooms were great - we loved it here. We will return and stay here always!

2

Brad

Aug 12, 2025

·

Stayed 2 nights

I would not recommend this hotel at all, we arrived at 10:30 fully knowing and understanding our room would not be ready, however we retuned at 1:30 (politely asking if the room was ready or any updates on a time) and then again at 2:30 but after watching numerous other families and flight crews we asked again and they said our room still wasn’t ready. We finally checked in at 3:38. While not happy at all, I didn’t speak to the manager until I checked out. To be honest I was just going to let it go but after talking with their manager Anna (I’ll leave her last name out in this correspondence) , and not receiving a simple “I’m sorry we couldn’t assist you” or any understanding of my point of view, I felt I had to warn other travelers not to expect to any basic courtesy that you would expect to receive.

10

Barbara

Sep 6, 2025

·

Stayed 1 night

I have travelled extensively, but the room was of highest standard i have ever experienced: very spacious and looking newly renovated. Fantastic breakfast. The staff could not be more helpful. I will definitely go back to this hotel.

10

Ian

Feb 8, 2026

·

Stayed 3 nights

Great room and facilities...staff were very helpful and its in a great location

10

Samantha

Nov 25, 2025

·

Stayed 3 nights

Great stay, great staff. We lost our phone on one of the guided tours (not booked through hotel, our mistake) and they were extremely helpful with calling the operator ans helping us get the phone back. Nice and clean room. Good breakfast - they make eggs on order, but window doesnt open when breakfast starts. Opened around 07:00 during our stay. We will stay here again next Krakow visit!

8

Lay Lian

Sep 10, 2025

·

Stayed 2 nights

We enjoyed our 4 nights stay. The front desk service staff are excellent. We get our room immediately upon arrival. Our uber trip got cancelled to the train station on departure and the front desk young man excellent service help us to book a taxi. He ensured that the driver get us to the right place. On the 1st day we told them that they did not replaced our bath rope and on the 4th day they did not replenish the hibiscus tea and they sent them to our room. However we noted the king size bed sagged in the center. The room service staff did not washed the cups on our 4th day and our favourite coffee was not replenished. We didn't realised the missing coffee till the morning of our checkout. We missed the nice coffee in the morning 😊 Overall it is still a pleasant stay. We enjoyed Poland very much 💕💕 Thank you

8

Gerard

Jan 4, 2026

·

Stayed 6 nights

Our room was good and the staff were friendly and helpful and the amenities were good. It was centrally located near the Old Town and Market Square and not too far from the main station.

10

Andrew

Jan 3, 2026

·

Stayed 3 nights

An excellent hotel, centrally located and a short walk into old town. The hotel room was spacious and very clean. The breakfast choice was great and all good quality. The hotel staff were also fantastic and nothing was too much to ask. would definitely stay here again A++

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Location

Consistently central and walkable, close to the Old Town, tram stops, and tour pick-up points. Ideal for exploring major sights on foot.

Related guest reviews

10

Marisia Lezane

Oct 29, 2025

·

Stayed 3 nights

Fantastic location to Old Town, near to trams to get around Krakow, room excellent, staff welcoming. Thoroughly enjoyed our stay

10

Claire

May 13, 2025

·

Stayed 3 nights

Excellent hotel really well placed - few minutes to main square and tram stops outside. Staff were aways polite and attentive, room was big enough and cleaned each day, would recommend and use again.

10

Emma

Feb 15, 2025

·

Stayed 3 nights

Great hotel and great location.

10

Samantha

Apr 8, 2025

·

Stayed 4 nights

Lovely hotel, really help staff and well situated for exploring

10

arbinder singh

Dec 29, 2024

·

Stayed 3 nights

God service ,fin hotell med alt i nærheten.Veldig sentralt.

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10

Andre

Apr 9, 2025

·

Stayed 1 night

Muito perto da Old Town e a poucos metros da estação de trem. Café da manha bom!

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8

Alexander

Mar 29, 2025

·

Stayed 3 nights

Lovely hotel in a great location.

10

Susanne

May 27, 2025

·

Stayed 3 nights

Great location and good value for money. Very welcoming on arrival and check in was easy. Fantastic selection available for breakfast.

10

Matthew

Aug 1, 2025

·

Stayed 4 nights

Extremely convenient location right between the old town and Kraków Grzegórzki. Friendly staff, including a helpful concierge and a wide range of sweet and savory options at the breakfast buffet, including vegetarian, halal and gluten free choices. The room was large and had a big firm bed with a very nice bathroom. Would recommend

10

Diane Marie

Oct 24, 2025

·

Stayed 3 nights

We enjoyed our stay in this hotel. It was very clean and quiet and the staff were very friendly and helpful. There was a huge choice at breakfast from healthy options to a full cooked breakfast. It was in a very convenient for everything, it was a very short walk to the main square and only two stops on the tram to the Jewish Quarter.

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Dining

Breakfast is often described as varied and high quality, with options for different diets; some guests also enjoyed the on-site restaurant. A few noted the breakfast room could feel crowded or uninviting.

Related guest reviews

6

Felicitas von

Aug 25, 2023

·

Stayed 3 nights

Frühstück im Untergeschoß sehr ungemütlich, laut und Zuviels Gäste in einen Raum. Nicht empfehlenswert Die Hotelbar ist alt und lädt nicht dazu ein, Abends noch einen Absacker zu trinken. Außerdem war diese schon meist am späten Nachmittag geschlossen.

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10

Jeremy

Oct 7, 2024

·

Stayed 3 nights

The Holiday Inn at Krakow is on par with the top hotels in the area. The room we stayed in, was larger than some others, we have stayed in. We visit Krakow regularly and it's position is ideal for the town square and pick up points for tours. We will stay again. We had a meal and this was top quality. The breakfast was the best we have ever had, every choice was available

10

Paul

Oct 14, 2024

·

Stayed 2 nights

Great, central place to stay. Clean, comfortable room. Friendly, professional staff. Awesome breakfast choices.

10

Judith

Dec 15, 2023

·

Stayed 4 nights

We stayed here for 4 nights. Easy walk to main square, shopping, cloth hall & restaurants. Easy pick up point for tours. Breakfast is bountiful & can carry you through the day. Staff is hospitable & friendly. Rooms are cleaned

10

Samantha

Nov 25, 2025

·

Stayed 3 nights

Great stay, great staff. We lost our phone on one of the guided tours (not booked through hotel, our mistake) and they were extremely helpful with calling the operator ans helping us get the phone back. Nice and clean room. Good breakfast - they make eggs on order, but window doesnt open when breakfast starts. Opened around 07:00 during our stay. We will stay here again next Krakow visit!

10

Roger

Mar 20, 2025

·

Stayed 3 nights

Had a lovely short break stay at the Holiday Inn, the hotel is perfectly situated so you can get around easily. The hotel staff were attentive and the breakfast was excellent, meaning we were well set up for the day.

10

Susanne

May 27, 2025

·

Stayed 3 nights

Great location and good value for money. Very welcoming on arrival and check in was easy. Fantastic selection available for breakfast.

10

Numan

May 20, 2025

·

Stayed 3 nights

Harika konumda nefis kahvaltı sunan konforlu bir otel

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10

Matthew

Aug 1, 2025

·

Stayed 4 nights

Extremely convenient location right between the old town and Kraków Grzegórzki. Friendly staff, including a helpful concierge and a wide range of sweet and savory options at the breakfast buffet, including vegetarian, halal and gluten free choices. The room was large and had a big firm bed with a very nice bathroom. Would recommend

10

Andrew

Jan 3, 2026

·

Stayed 3 nights

An excellent hotel, centrally located and a short walk into old town. The hotel room was spacious and very clean. The breakfast choice was great and all good quality. The hotel staff were also fantastic and nothing was too much to ask. would definitely stay here again A++

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $183	5 $161	6 $164	7 $141
8 $92	9 $124	10 $92	11 $91	12 $111	13 $144	14 $137
15 $93	16 $205	17 $238	18 $121	19 $150	20	21 $105
22 $99	23 $138	24	25 $117	26 $156	27 $223	28
29 $144	30 $192

Su	Mo	Tu	We	Th	Fr	Sa
		1 $234	2 $241	3 $253	4	5 $339
6 $185	7 $266	8 $246	9 $208	10 $247	11	12 $185
13 $108	14 $133	15 $154	16 $146	17 $148	18 $191	19 $192
20 $138	21 $113	22 $116	23 $110	24 $131	25 $160	26 $210
27 $132	28 $198	29 $228	30 $203	31

Holiday Inn Krakow City Centre by IHG

Prices for Holiday Inn Krakow City Centre by IHG

Monthly average prices

About this property

Location

Room options

Standard Room

Premium Room, 1 King Bed

1 Bedroom Suite Sofa Bed

Premium Room, Multiple Beds (With Sofa)

1 Bedroom Suite

Premium Room, 2 Twin Beds

Suite, 1 Bedroom (Dining)

Suite, 1 King Bed

Standard Room, 1 Queen Bed, Accessible

Standard Room, 1 King Bed

Standard Room, 2 Twin Beds

Guest reviews of Holiday Inn Krakow City Centre by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Krakow City Centre by IHG

Considering this hotel for your Kraków trip?

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