North Lakes Hotel and Spa

This hotel has many positives-the location; facilities; it has a lift & is fully accessible; the staff (apart from the manager) are really lovely & helpful...but there are serious shortfalls. We paid for dinner in advance, understanding that the pre-payment bought an evening meal, but they simply take the non-returnable pre-payment & IF you spend more than this on food (not drinks), they take an additional payment. We spent marginally less, but received no refund. The figure was negligible, but this is a matter of principle. So my advice is to simply pay for what you actually order after the meal. We ordered garlic stuffed olives with a lemon & parsley oil. We received unstuffed olives from a jar such that you'd get from Aldi. We sent them back & were told that, "these are all they have in the kitchen." So, either be honest & charge a fraction of the price, or simply take them off the menu, but PLEASE don't treat your guests as idiots & try to rip them off. We also ordered rump steaks, & these were excellent. The room was a superior double, which was a good size & well laid out, with everything you need. Chilled milk & water available in the corridor. But the shower in the room was far from clean. We took photos & informed the front desk & manager; the latter couldn't have been less bothered. And for this reason alone I would not return to the hotel. To the manager: if you don't care about feedback from your guests, you are in the wrong job.

staff are great and i particularly like the fact that the hotel is so accommodating for children . the child’s gown and treats were appreciated ! will be staying again

We had an excellent stay at the North Lakes hotel last weekend! As we were travelling with our toddler, we chose a superior room to allow for more space. The room was clean and appeared to be recently refurbished. The small extra touches such as a full-size fridge, coffee machine and welcome biscuit were welcomed. This hotel is fab for day trips into the Lakes and evenings in the impressive spa and restaurant onsite.

This is a beautiful hotel however my stay was probably sadly just OK, it’s advertised as a SPA hotel but the hours are extremely restricted to use if you want a restful spa as a single person/couple, 8 hours of SPA time is dedicated to families /children so I’d definitely avoid in the school holidays, sadly I paid extra to use the SPA but never got to use it as it was constantly full of children from early morning until 6pm in the evening.

The hotel was fantastic, exceeded expectations. The hotel and facilities were very nice, room was great. All the staff, reception, restaurant, Spa, housekeeping were amazing, very friendly, welcoming & helpful.