Is parking available at the property?

Self parking is available on-site for a fee of GBP 12 per day. Limited parking spaces are provided, and reservations are not required.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available for a fee of approximately GBP 16.95 per person. Serving hours are weekdays from 6:30 AM to 9:30 AM and weekends from 7:30 AM to 11:00 AM.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM until 11:59 PM, and check-out is by 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Additional accessibility options may be available upon request.

Where is the property located in relation to key landmarks?

The hotel is located just steps from Festival Wakeboard Park and Cineworld Basildon, approximately 0.4 km from Festival Leisure Park. It is also 14 mi (22.6 km) from Lakeside Shopping Centre and 14.3 mi (23 km) from Adventure Island.

What are the policies for guests staying with children?

Children are welcome at the property, and kids can stay for free up to a certain age, although specific age limits are not provided.

Holiday Inn Basildon, UK - 4 Star Hotel

Average nightly price at Holiday Inn Basildon by IHG by month, last 12 months (USD)
Month	Average price
January	US$100
February	US$116
March	US$118
April	US$118
May	US$121
June	US$136
July	US$128
August	US$119
September	US$122
October	US$118
November	US$129
December	US$119

What guests think

At Holiday Inn Basildon by IHG, guests often praise friendly staff, comfortable beds, and a convenient lakeside location near restaurants, while recurring drawbacks include paid parking, dated areas, occasional noise, and breakfast access via stairs with no lift.

Cleanliness feedback ranges from very clean rooms to complaints about bathroom mould, smoke smells, and housekeeping misses. Rooms feel comfortable and spacious for many, though some report slow Wi-Fi, temperature-control issues, or problems using the shower. Breakfast and other meals are often enjoyed, though quality and variety can be inconsistent. Overall, expect a practical, well-located stay with a few trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

On-site parking is available but many dislike the nightly charge, and some mention narrow bays. The breakfast restaurant is accessed only by stairs, while the bar and lakeside grounds are appreciated.

Related guest reviews

8

A

29 Oct 2025

·

Stayed 1 night

Nice Hotel, Cumfortable bed. Parking fee of £12 per night was a bit of a shock.

10

Karen

17 Mar 2024

·

Stayed 1 night

Great room, massive , very comfortable bed. Nice bar area with good food. Only downside is there is no lift to the restaurant so its not accessible.

8

DAVID

30 Jun 2025

·

Stayed 2 nights

Arrived by car on a Friday afternoon and found parking was available but the bays were very narrow (Not good). Booking in at reception was very good and the staff could not have been better, very pleasant and helpful. Lift to room was clean and quick and the rooms air-con was very welcome. The room was clean and well presented but some rubbish from a previous occupant was left in the bin. The Wi-fi was slow. The toilet seats are not "Soft Close" which was annoying to be awoken with a loud bang through out the night. The sink would not hold water, it wasted water. To get to the Breakfast Area there are three flights of stairs. The hand rails on both sides were sticky, dirty and made of wood. They would be easier to clean if made of metal. The carpet at the foot of the stairs needs replacing, it has seen better days. Service was good and very helpful. The croissants were unfortunately very stoggy, even when heated. Our last comment is that there was a conference being held on the Saturday which meant that when we returned from a ride out the only place left for us to park was on the far side of the carpark. Carpark should be separated with parking reserved for residents in the nearest bays. These could be colour coded for ease on arrival.

10

Ben

27 Jun 2024

·

Stayed 1 night

Tucked away at the back of an entertainment complex. Lovely garden and view of the water sports lake.

4

Dave

6 Sept 2025

·

Stayed 1 night

Disappointed that parking charges introduced since previous stay were not clear when booking, which meant was not best value booking. Corridors and therefore room smelt strongly of cigarette smoke. Bathroom areas of mould around bath/shower area. Although convenient for an event we were attending fell some way short of expectations.

2

John

31 Aug 2025

·

Stayed 1 night

You find out when you get there tgat it is going to cost you a whopping £15 to park your car (despite blue badge). Breakfast in the morning involves ascending around 25 stairs with no lift(not an easy task for a guest with very limited mobility). Couldnt eat the eggs as i didnt have a chisel handy. Server snatched away my slice of toast just as i had buttered it, absolutely will not go again.

10

Ian

6 Oct 2025

·

Stayed 1 night

Good hotel with plenty of parking and lots going on around it if you want to eat out. Room was nice, shower was ace, breakfast yummy and the staff were very friendly from check in to check out.

10

Rory

2 Jun 2025

·

Stayed 6 nights

Was a good spot. Close to lots of eatery places so options were vast. plenty of parking.

10

Brian

17 Aug 2024

·

Stayed 2 nights

Great location, beautiful grounds, helpful , friendly and approachable staff. The meals at this hotel were exceptionaly cooked to a very high standard with more than ample size portions of high quality products. This hotel supplied some of the best meals we have had at any of the holiday inn hotels that we have stayed in over the years. The only area of this hotel that we could criticise is that breakfast is served in a upstairs restaurant and the only access to this area is via a staircase which we did find a little difficult to access due to mobility issues. However this did not spoil our weekend stay overall. We would not hesitate to return in the future.

8

Deborah

9 Mar 2025

·

Stayed 1 night

The only bad bit is the restaurant is up two flights of stairs with no lift!!

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and bathrooms very clean; however, several mention issues such as bathroom mould, lingering smoke smells, stained bedding, and housekeeping oversights.

Related guest reviews

10

Terry

30 Jun 2024

·

Stayed 1 night

Really good all the staff very friendly very clean I would recommend it to anyone

10

Thokozile

30 Aug 2024

·

Stayed 2 nights

I liked the welcome and cleanliness.

10

Rianna

27 Oct 2024

·

Stayed 1 night

Nice place but Im pretty sure the last person to stay in room 111 vomited quite violently as yhere were dried splatters up the wall. Aside from this, everything was good.

10

Dennis

18 May 2025

·

Stayed 1 night

We thoroughly enjoyed our over night stay. Room was exceptionally clean. The bed was enormous and so comfortable. Black out curtains were a bonus. Everything was tip top. Our service by all the staff was top class. Our breakfast was terrific . We had our around 8.15 and it was relatively quiet. There was plenty on offer and all prepared well. A big thank you to all the staff for the outstanding work they do.

8

DAVID

30 Jun 2025

·

Stayed 2 nights

Arrived by car on a Friday afternoon and found parking was available but the bays were very narrow (Not good). Booking in at reception was very good and the staff could not have been better, very pleasant and helpful. Lift to room was clean and quick and the rooms air-con was very welcome. The room was clean and well presented but some rubbish from a previous occupant was left in the bin. The Wi-fi was slow. The toilet seats are not "Soft Close" which was annoying to be awoken with a loud bang through out the night. The sink would not hold water, it wasted water. To get to the Breakfast Area there are three flights of stairs. The hand rails on both sides were sticky, dirty and made of wood. They would be easier to clean if made of metal. The carpet at the foot of the stairs needs replacing, it has seen better days. Service was good and very helpful. The croissants were unfortunately very stoggy, even when heated. Our last comment is that there was a conference being held on the Saturday which meant that when we returned from a ride out the only place left for us to park was on the far side of the carpark. Carpark should be separated with parking reserved for residents in the nearest bays. These could be colour coded for ease on arrival.

8

leanne

19 Jun 2025

·

Stayed 1 night

Great service and front desk staff were very helpful. Room was very clean and spacious, Lots of food choices nearby, 1 tip would be not to be in a room facing the food restaurants, We stayed facing this way and over a weekend we had the local youngsters driving the cars at high speed, loud music blasting using the horn and doing wheel spins and donuts until 3am. So avoid staying in a room this side of the hotel. Maybe weekdays are quieter. But the hotel it’s self was great and would stay again,

4

Luke

17 Jan 2025

·

Stayed 3 nights

Business travel. Stay here regularly but hotel is getting worse. Smokers in the rooms, noise levels increasing.

10

Aleksandra

7 Aug 2024

·

Stayed 1 night

The rooms are decent size, comfy bed and clean bathroom with a bath

4

Dave

6 Sept 2025

·

Stayed 1 night

Disappointed that parking charges introduced since previous stay were not clear when booking, which meant was not best value booking. Corridors and therefore room smelt strongly of cigarette smoke. Bathroom areas of mould around bath/shower area. Although convenient for an event we were attending fell some way short of expectations.

6

Robert

9 Jul 2023

·

Stayed 1 night

Not happy at all. Bedsheets were stained and full of short hairs on. Ot did not smell fresh and had body marks on it, all together we believe the bedsheets were not changed prior to our arrival. Bath tub was not washed and the sink was manky. Cobwebs on windows corners. Friendly staff, but unprepared and room wasn't clean enough to accommodate us as guests. Hopefully it will be better next time!

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Beds are very comfortable and some rooms are spacious, though others note slow Wi-Fi, temperature-control issues, and occasional shower problems.

Related guest reviews

6

Joseph

16 Jul 2025

·

Stayed 1 night

AC was good, bed was real comfy.

8

JOY

22 Nov 2024

·

Stayed 1 night

I was upgraded to a King bed room which was lovely the only downside was I could not get the shower to work.

8

martin

14 Jun 2024

·

Stayed 2 nights

The staff are excellent, professional, nice, kind. Everything was very nice. Only complaint is, the room was cold and the radiator didn’t turn on. Other than that, great!

8

DAVID

30 Jun 2025

·

Stayed 2 nights

Arrived by car on a Friday afternoon and found parking was available but the bays were very narrow (Not good). Booking in at reception was very good and the staff could not have been better, very pleasant and helpful. Lift to room was clean and quick and the rooms air-con was very welcome. The room was clean and well presented but some rubbish from a previous occupant was left in the bin. The Wi-fi was slow. The toilet seats are not "Soft Close" which was annoying to be awoken with a loud bang through out the night. The sink would not hold water, it wasted water. To get to the Breakfast Area there are three flights of stairs. The hand rails on both sides were sticky, dirty and made of wood. They would be easier to clean if made of metal. The carpet at the foot of the stairs needs replacing, it has seen better days. Service was good and very helpful. The croissants were unfortunately very stoggy, even when heated. Our last comment is that there was a conference being held on the Saturday which meant that when we returned from a ride out the only place left for us to park was on the far side of the carpark. Carpark should be separated with parking reserved for residents in the nearest bays. These could be colour coded for ease on arrival.

8

leanne

19 Jun 2025

·

Stayed 1 night

Great service and front desk staff were very helpful. Room was very clean and spacious, Lots of food choices nearby, 1 tip would be not to be in a room facing the food restaurants, We stayed facing this way and over a weekend we had the local youngsters driving the cars at high speed, loud music blasting using the horn and doing wheel spins and donuts until 3am. So avoid staying in a room this side of the hotel. Maybe weekdays are quieter. But the hotel it’s self was great and would stay again,

10

Aleksandra

7 Aug 2024

·

Stayed 1 night

The rooms are decent size, comfy bed and clean bathroom with a bath

6

Salam

23 Dec 2024

·

Stayed 1 night

Cold room at night. I could not sleep, I could not turn temperature up.

6

Emma

12 Apr 2025

·

Stayed 1 night

The Hotel itself is top notch but it was let down greatly by the lack of sound proofing in the rooms. We were kept awake all night by extremely noisy inconsiderate neighbors. We could hear the TV, talking, turning switches on and off (lots), the swearing and shouting was terrible, they then decided to have a telephone conversation on speaker phone for over an hour, this continued all through the night and was at its worst between 0200hrs to 05.40hrs. It was just too late to contact reception and move as we were only staying 1 night.

10

Mike

22 Mar 2025

·

Stayed 1 night

Went for an executive room, which was big but dated and needed a new carpet it was great. Best of all was the shower which was perfect 👌

6

mattijs

31 Jan 2025

·

Stayed 2 nights

Super basic hotel on a retail park. Very functional. I have the ‘executive room’ think premier inn from 2009

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are often praised as friendly, welcoming and helpful, with instances of efficient problem solving; a few report slow check-in, poor front-desk attitude, or booking/cancellation issues.

Related guest reviews

8

Danny

17 Apr 2023

·

Stayed 1 night

Great staff

10

Eileen

19 Aug 2024

·

Stayed 1 night

This hotel was near our venue. No problems to order a taxi. Staff very friendly and helpful food was good and plentiful. Great stay at a good price

4

JTF WIRELESS

19 Nov 2024

·

Stayed 1 night

As is the case with most hotel rooms, the aircon didnt work. and the radiator didnt work either. The check in process took way too long Perfectly adequate hotel thou

8

DAVID

30 Jun 2025

·

Stayed 2 nights

Arrived by car on a Friday afternoon and found parking was available but the bays were very narrow (Not good). Booking in at reception was very good and the staff could not have been better, very pleasant and helpful. Lift to room was clean and quick and the rooms air-con was very welcome. The room was clean and well presented but some rubbish from a previous occupant was left in the bin. The Wi-fi was slow. The toilet seats are not "Soft Close" which was annoying to be awoken with a loud bang through out the night. The sink would not hold water, it wasted water. To get to the Breakfast Area there are three flights of stairs. The hand rails on both sides were sticky, dirty and made of wood. They would be easier to clean if made of metal. The carpet at the foot of the stairs needs replacing, it has seen better days. Service was good and very helpful. The croissants were unfortunately very stoggy, even when heated. Our last comment is that there was a conference being held on the Saturday which meant that when we returned from a ride out the only place left for us to park was on the far side of the carpark. Carpark should be separated with parking reserved for residents in the nearest bays. These could be colour coded for ease on arrival.

10

Joy

27 Nov 2024

·

Stayed 1 night

recently moved put of the area but still need to come to office so have been staying at the Holiday Inn one night a week , find the whole experience really good,it has everything I need and the staff are very welcoming.

10

Abbey

30 Jul 2023

·

Stayed 1 night

I was greeted on reception by Louise, she was warm and friendly- I had accidentally booked two rooms by mistake but Louise was able to resolve the issue immediately, no hassle or fuss! She was absolutely fab. We were given a lake view upgrade, and also free parking which was a nice surprise too. The whole hotel was very accommodating, very clean and tidy. Our room was lovely and clean also. We arrived 2hours before check in however we were offered to have our access to our room for a small fee, this was really useful as we were attending a wedding and needed to get ready! Overall this hotel is in a great location, warm friendly staff with lovely customer service. Everything was great and we will definitely stay again if ever in the area. Thank you to Louise for making our short trip easy and stress free! She is a credit to your company with her welcoming friendly persona, nothing was too much trouble.

10

Emma

9 Jan 2023

·

Stayed 19,365 nights

Staff were extremely helpful and pleasant. Helped me book another night when I decided to stay longer. Room was a good size and clean. No complaints

4

THOMAS

2 Sept 2023

·

Stayed 3 nights

1.the dining experience was excellent 2. the backyard is beautiful 3.no parking 4.the front office staffs are horrible 5. no customer service 6. next time do not want to go back to that hotel or will recoment anyone

10

Ian

6 Oct 2025

·

Stayed 1 night

Good hotel with plenty of parking and lots going on around it if you want to eat out. Room was nice, shower was ace, breakfast yummy and the staff were very friendly from check in to check out.

2

Mark

13 Dec 2024

·

Stayed 1 night

The hotel cancelled my room at 8pm on the day of arrival whilst on my way. The alternative offered was deplorable, I will not be booking Holiday Inn again if possible.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient setting beside a lake and an entertainment/retail complex with many dining options; easy to access. Some weekend noise from nearby car gatherings affects rooms facing the restaurants.

Related guest reviews

6

Nicholas

16 Feb 2024

·

Stayed 1 night

Recently stayed here for 1 night as was working in the vicinity. Hotel had free parking and modern reception/ bar area. Receptionists were friendly. Rooms were dingy and dated. Location is just off a large complex with cinema, bowling, restaurants etc

10

Ajay

30 Mar 2025

·

Stayed 1 night

Very pleasant stay, nice and quiet location, great beds and comfortable

10

Robert

15 Jul 2023

·

Stayed 1 night

Good location, close to restaurants and other amenities. Nice location next to Lake. Staff were very friendly and helpful, breakfast excellent.

8

GLENFORD

7 Sept 2024

·

Stayed 1 night

Great location, easily accessible.

10

Kimberley

10 Sept 2023

·

Stayed 2 nights

Great location. Clean hotel, welcoming staff. Comfortable bed

10

Timothy

27 Jan 2025

·

Stayed 3 nights

Great location next to mall and several restaurants.

2

Jonathan

27 Jun 2025

·

Stayed 1 night

The hotel was grim, in an area next to a retail park. It is dated and is nowhere near to a 4 star rating. The sink and bath in our room drained at a snail's pace. The staff are lovely and friendly.

10

Ben

27 Jun 2024

·

Stayed 1 night

Tucked away at the back of an entertainment complex. Lovely garden and view of the water sports lake.

10

Rory

2 Jun 2025

·

Stayed 6 nights

Was a good spot. Close to lots of eatery places so options were vast. plenty of parking.

10

Mark

7 Jun 2024

·

Stayed 2 nights

Great general hotel in a great position.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast and on-site meals receive plenty of positive comments, though quality and variety can be inconsistent. Specific complaints include stodgy pastries or overcooked eggs, while others praise generous, tasty dishes.

Related guest reviews

6

Adrian

11 May 2025

·

Stayed 1 night

Basic hotel but it was great for our one evening stay. Staff were nice. Not sure if parking is free as we got complimentary due to a technical issue at check in. Breakfast was a standard buffet fayre. Don't expect any vegan options etc, but again OK for us £16. 50 per head.

10

Dennis

18 May 2025

·

Stayed 1 night

We thoroughly enjoyed our over night stay. Room was exceptionally clean. The bed was enormous and so comfortable. Black out curtains were a bonus. Everything was tip top. Our service by all the staff was top class. Our breakfast was terrific . We had our around 8.15 and it was relatively quiet. There was plenty on offer and all prepared well. A big thank you to all the staff for the outstanding work they do.

8

Iretomiwa

23 Sept 2024

·

Stayed 3 nights

The breakfast was really good The worlers and cleaners.were very nice and good. The hotel is quite dated and the management's need to invest in new carpets in the least. Fix door frames and do.some TLC. This is not management but owners and capital planning in facilities management.

8

Ewa

17 Jan 2023

·

Stayed 2 nights

Great bar and restaurant, nice and modern plus delicious food in the restaurant! Rooms clean but would benefit from updating. Ladies at breakfast were super nice and let us eat even when we arrived after serving hours…

6

Fiona

26 Jun 2023

·

Stayed 1 night

The hotel is advertised as an upmarket hotel but all areas other than the bar and back garden were tired and scruffy. The breakfast room was particularly uninviting and breakfast itself had a minimal selection. For the price of the rooms, i would expect better and you could hear every sound in the corridor and neighbouring rooms. Parking is an extra charge or £12 per day. On a positive, the airconditioning in the room as welcome and the free wifi was good. I wouldn't choose to stay here again.

10

Robert

2 Sept 2023

·

Stayed 2 nights

I could not fault the hotel for their service. Also their food was amazing. The room was fabulous, only fault was hair dryer did not reach the mirrors. Also paying for parking we did not knownto see reception first before paying for parking. We would definitely be back and book again!

2

John

31 Aug 2025

·

Stayed 1 night

You find out when you get there tgat it is going to cost you a whopping £15 to park your car (despite blue badge). Breakfast in the morning involves ascending around 25 stairs with no lift(not an easy task for a guest with very limited mobility). Couldnt eat the eggs as i didnt have a chisel handy. Server snatched away my slice of toast just as i had buttered it, absolutely will not go again.

10

Ian

6 Oct 2025

·

Stayed 1 night

Good hotel with plenty of parking and lots going on around it if you want to eat out. Room was nice, shower was ace, breakfast yummy and the staff were very friendly from check in to check out.

10

Brian

17 Aug 2024

·

Stayed 2 nights

Great location, beautiful grounds, helpful , friendly and approachable staff. The meals at this hotel were exceptionaly cooked to a very high standard with more than ample size portions of high quality products. This hotel supplied some of the best meals we have had at any of the holiday inn hotels that we have stayed in over the years. The only area of this hotel that we could criticise is that breakfast is served in a upstairs restaurant and the only access to this area is via a staircase which we did find a little difficult to access due to mobility issues. However this did not spoil our weekend stay overall. We would not hesitate to return in the future.

10

G

6 Apr 2025

·

Stayed 1 night

Good quality room all you want for your stay with a quality breakfast.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $85	2 $131	3 $176	4 $170	5 $89	6 $92	7 $120
8 $70	9 $123	10 $184	11 $160	12 $91	13 $83	14 $106
15 $78	16 $166	17 $195	18 $178	19 $96	20 $87	21 $177
22 $82	23 $126	24 $170	25 $159	26 $116	27 $78	28 $103
29 $68	30 $139

Holiday Inn Basildon by IHG

Prices for Holiday Inn Basildon by IHG

Monthly average prices

About this property

Location

Room options

Standard Room

Standard Room, Multiple Beds

Premium Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed, Accessible (Accessible Tub)

Standard Room, 2 Twin Beds

Standard Room, 1 King Bed

Guest reviews of Holiday Inn Basildon by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Basildon by IHG

Considering this hotel for your Basildon trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $270	22 $130	23 $107	24 $148
25 $89	26 $178	27 $230	28 $241	29 $125	30 $99	31 $140