Is parking available at the hotel?

Yes, parking is available on-site. It is free but limited, and no reservation is required.

What type of breakfast is offered and what are the serving hours?

A full breakfast is available daily from 6:30 AM to 10:00 AM for a fee of approximately GBP 12.00 per person.

Are pets allowed at the hotel?

Yes, pets are allowed with a fee of GBP 20 per pet, per day. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the hotel offer?

The hotel provides step-free entrances and wheelchair-accessible facilities in public areas. Specific details about accessible rooms and bathrooms are not provided.

Where is the hotel located in relation to nearby attractions?

The hotel is located in Grays, a 3-minute drive from Lakeside Shopping Centre and 11 minutes from Orchard Theatre. It is approximately 7.5 miles from Bluewater Shopping Centre and 8.5 miles from Victoria Road Stadium.

What are the policies regarding children staying at the hotel?

Children are welcome at the hotel. The minimum age for children to stay for free is not specified.

What are the policies for extra beds or cribs?

The hotel offers rollaway beds for a fee of GBP 10.00 per stay, and advance request or confirmation is required. Information about cribs is not provided.

ibis London Thurrock M25 Hotel - West Thurrock

Average nightly price at ibis London Thurrock M25 by month, last 12 months (USD)
Month	Average price
January	$57
February	$63
March	$65
April	$67
May	$70
June	$74
July	$80
August	$77
September	$82
October	$75
November	$73
December	$69

What guests think

At ibis London Thurrock M25, guests highlight friendly staff, decent value and a convenient location for drivers, while feedback is mixed on room quality, with recurring bathroom drain smells, temperature control problems, and variable noise and breakfast experiences.

Many reviewers found rooms clean and comfortable enough for short stays. Several also mentioned small, basic layouts, dated decor, and occasional maintenance issues. Expect a budget stay that works well for road trips, with trade-offs in consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Ample on-site parking is frequently praised. The on-site bar and restaurant are convenient, though the menu is limited and drinks selection can run low; the hotel is also pet friendly.

Related guest reviews

8

Christina

Jul 11, 2025

·

Stayed 1 night

The staff were great!!! Very professional. The property is very nice, not a high level hotel but pretty close. There is no room fridge or telephones, but everything else you would expect in a higher mid tier hotel

10

karen

Feb 22, 2024

·

Stayed 1 night

Room was clean but small. Bed was very comfortable. Checkin and staff were very friendly and helpful. We needed more tea bags which staff gave us straight away. We sat and had toasted sandwich in the evening and a few drinks in the bar, all good. Plenty of parking and no noise from the main road. We reported the shower leaked but this didn’t stop it from being used. We could have done with more towels and better quality loo paper but again didn’t mar the stat. Would definitely stay again if in the area.

8

David

Aug 10, 2025

·

Stayed 1 night

Cheap and good value for money, i've stayed a few times never had an issue. Safe parking and easy access to the M25

10

Elizabeth

Jan 5, 2025

·

Stayed 1 night

Easy check in, good location. Bar a restaurant (limited menu).

10

MICHAEL

Aug 3, 2024

·

Stayed 1 night

Check in was swift and accommodation was good for our needs. Plenty of parking but remember to register your car registration number at reception. Breakfast was okay with a decent choice.

10

Matt

Jun 29, 2025

·

Stayed 2 nights

Nice hotel, with plenty of parking. Quick and easy check in. Room was nice, clean and comfortable. Bathroom was nice and clean, good shower and nice soft towels. Bar/restaurant was nice. Reasonably priced although limited selection of drinks available and by the second night they had run out of Magners. Only issue I had was 2 light bulbs out in my room, making one side of the room very dark, I spoke to reception on the Friday night who said maintenance had finished work for the day and she would leave a message for them to fix on the Saturday. Came back to my room on Saturday night and they hadn’t been changed. Overall a very good stay, nice hotel, will definitely stay again.

8

Olushola

Jan 26, 2024

·

Stayed 1 night

Con I feel the heating could be worked on. This is winter and heating was lukewarm. Also the food’s quality could be better for what they charge. Box of tissue has been removed from the rooms. No internal phones. You have to keep going downstairs for anything needed. Pro Proximity of hotel is very good. Close to the motorway and shops. Quiet area which is good. 24hour reception. The staff was very friendly and helpful.

10

Lorna

May 31, 2024

·

Stayed 1 night

The location was very convenient and it was quiet and peaceful and just what we needed. The rooms were simplistic but I was able to have my dog and they were so accommodating. The ambiance on an evening in the eating area was lovely and peaceful, and even outside too. It was lovely. The breakfast wasn't very nice and the food didn't taste nice, but everything else was good.

10

Adrian

Dec 28, 2024

·

Stayed 1 night

Pet friendly Clean and tidy

8

Adenike

Aug 29, 2025

·

Stayed 2 nights

Staff were nice and helpful, easy parking, good breakfast and comfortable room with air-condition.

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Cleanliness

Many guests report clean rooms and bathrooms, but there are recurring complaints of strong drain or sewage smells, with occasional mould or worn fixtures.

Related guest reviews

2

Miriet

Nov 3, 2023

·

Stayed 1 night

The room was so mouldy and cold with a very smelly carpet...please make sure you resolve the mould and smell issue of room 43..Did not enjoy anything at all and the receptionist does not answer calls..1 commong ironing room...everything did not make sense at all

6

Lucy

Nov 11, 2024

·

Stayed 1 night

Disabled access room not enough room to move around. Appalling smell of drains coming from bathroom

2

Manasa

Nov 2, 2025

·

Stayed 1 night

Bed side light wasn't working. And the bathroom smells like a sewerage. Horrible room.

8

Emmanuel

Jul 7, 2025

·

Stayed 1 night

It was generally ok except for smelly bathroom drain in the summer. I kept bathroom door closed to keep smyout.

10

Belinda

Oct 7, 2025

·

Stayed 1 night

Room was very clean and comfortable.

8

Tabassum

Oct 13, 2024

·

Stayed 1 night

For a 2 star hotel, the toom was fairly decent and clean. Only negative point was the bathroom stank like the sewers and had a very bad smell throughout the stay.

2

ben

May 31, 2024

·

Stayed 2 nights

I have photographic evidence, the drain inside the show was broken, one side of the bed lamp didn’t work, there was a broken shelf with what looks like plasters covering to try to hide the breakage, around the window was dirt, the bed had some think on the sheets that I had to dust off as it made me itch, they were like tiny white things. Back of the door had a bit broken of it. I could hear people in the hallway, tv was limited in volume all day. The window was dirty. Will never stay there again or tell people to stay there worst experience of my life.

8

Nigel

Jul 20, 2024

·

Stayed 1 night

The hotel it self is fine but i would recommend carpet change, there was a smell not sure if it was from the toilet or the shower.

2

Mary

Jul 1, 2025

·

Stayed 1 night

The drains smelled really bad - we complained but nothing was done. It was unbearable. The room was supposed to be a twin but it was far too small for two people

10

Julia

Oct 27, 2025

·

Stayed 1 night

Room was lovely. Bed comfortable. Very clean . Staff extremely helpful. Restaurant good variety of food. Bathroom wonderful a beautiful shower not bath just what I wanted. Better than other chains I have been to.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are basic and often small, with mixed bed comfort and some dated elements. Temperature control is a recurring issue (hot in summer or cold in winter), and noise ranges from quiet stays to disturbance from traffic or other guests.

Related guest reviews

4

Kelly

Apr 13, 2024

·

Stayed 1 night

The room was too hot! Could not sleep! Rooms are outdated and not planned out or set up very well!

8

Emmanuel

Aug 29, 2025

·

Stayed 1 night

The Air-conditioning wasn't working but the dutiful staff offered me a fan. It was a very hot summers day.

6

Young

Dec 4, 2023

·

Stayed 1 night

I have used this structure at the past, the room in the new wing where I was assigned to was too small, I could hardly move around the bed without having to bump onto the wall and furniture. This is absolutely not worth the prize of £79 per night.

4

Nabeel

Apr 29, 2025

·

Stayed 8 nights

Property looks new and renovated in pictures of lobby and outside building but room are old and too small. For 1 night stay is fine but anything longer is not good idea. More good properties are available in same area much nearer to shopping mall

4

Abhishek

Sep 10, 2023

·

Stayed 1 night

I had booked a family room and the room size was too small for a family. The windows were dirty with limited visibility and the room did not even have a table or chair. Its like you enter the room and get on the bed. The bathroom was also too small as well.

6

David

Oct 6, 2023

·

Stayed 1 night

you cannot say it's a double bed when it is made of two singles ... uncomfortable

10

Matthew

Jul 6, 2025

·

Stayed 1 night

Check in was nice quick and easy staff was great room was good for the price bed was a litfle hard for my liking (i like a softish bed) but only stayed 1 night so was ok only downfal is no aircon there is a aircon unit but it dosnt really call the air it just regulats the air

10

Debra

Jun 17, 2024

·

Stayed 1 night

The hotel was clean, rooms large enough, staff were pleasant. However the hotel is located near a toll bridge and all night there is a bleeping sounds as cars pass. The hotel has tried to deaden the noise with double windows, but it is still noisy

4

Mark

Apr 15, 2025

·

Stayed 2 nights

Very shabby property in need of updating. Staff were all very nice, but the room was badly in need of renovation. Probably the hardest mattress/pillow combination I’ve ever slept on; like lying in the road with your head on the kerb.

10

Peter

Apr 24, 2023

·

Very quiet even though near the bridge

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AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly, helpful and efficient, with smooth check ins noted. A few reviews mention slow responses, unaddressed maintenance, or dismissive attitudes.

Related guest reviews

10

Kirt

Sep 23, 2023

·

Stayed 4 nights

Staff were very helpful and nothing was a problem to help

6

Mansur

Mar 17, 2025

·

Stayed 1 night

On arrival we had to wait 15 minutes for their systems to update before we got our room. We were given access to the hot drinks machine.

10

Amanda

Aug 26, 2025

·

Stayed 1 night

Always stay here local to everything and staff very warm and welcoming

2

Dalziel

Aug 17, 2025

·

Stayed 2 nights

This was the worst stay at a hotel I’ve ever had. We booked for a double room. By the time we got to the hotel, they had sold our room to someone else and told us, “we only have twin bedrooms”. The twin bedrooom they gave us was the room from hell. The mattress was disgusting. The duvets smelled. The main lighting in the bedroom stopped working and we ended up with no lighting in the hotel. And worst of all, this wasn’t what we paid for. This hotel was so bad, we didn’t even stay the second night. We chose to drive back up north in the middle of the night instead of staying in this place again. The staff were dismissive. And honestly, spent more time talking to each other than their customers. I would avoid this hotel at all costs. Don’t waste your money staying here.

10

Bobette

Nov 10, 2025

·

Stayed 3 nights

The room was great, well ventilated, clean and staffs were very helpful

10

Matt

Jun 29, 2025

·

Stayed 2 nights

Nice hotel, with plenty of parking. Quick and easy check in. Room was nice, clean and comfortable. Bathroom was nice and clean, good shower and nice soft towels. Bar/restaurant was nice. Reasonably priced although limited selection of drinks available and by the second night they had run out of Magners. Only issue I had was 2 light bulbs out in my room, making one side of the room very dark, I spoke to reception on the Friday night who said maintenance had finished work for the day and she would leave a message for them to fix on the Saturday. Came back to my room on Saturday night and they hadn’t been changed. Overall a very good stay, nice hotel, will definitely stay again.

8

Olushola

Jan 26, 2024

·

Stayed 1 night

Con I feel the heating could be worked on. This is winter and heating was lukewarm. Also the food’s quality could be better for what they charge. Box of tissue has been removed from the rooms. No internal phones. You have to keep going downstairs for anything needed. Pro Proximity of hotel is very good. Close to the motorway and shops. Quiet area which is good. 24hour reception. The staff was very friendly and helpful.

10

Bobette

Aug 3, 2025

·

Stayed 2 nights

Lovely, very clean. Staffs are very nice and helpful. So comfy. Breakfast was very nice

10

Jose Joaquin

Nov 3, 2025

·

Stayed 3 nights

Very courteous staff i give them 10 ⭐️

10

KANTILAL

Jan 3, 2024

·

Stayed 1 night

Short & Swift. Ideally located for our purposes and very convenient Hotel. Staff very friendly with lot of ideas. At first, I had difficulty finding the lift as it was disguised to make it more environmentally friendly. Pleased with Room & number 321 :))

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Location

Convenient for drivers near the M25 and Lakeside, and some find it quiet. Others note an industrial setting, limited amenities within walking distance, and occasional noise from the toll bridge or other activity.

Related guest reviews

2

Rani

Mar 17, 2024

·

Stayed 1 night

Limited what can, no walking nearby amenities

8

David

Aug 10, 2025

·

Stayed 1 night

Cheap and good value for money, i've stayed a few times never had an issue. Safe parking and easy access to the M25

10

Philip

Dec 3, 2024

·

Stayed 1 night

Very convenient for access to London and the M25. Quiet and relaxing room with the onsite restaurant reasonable with good food. Staff were helpful.

10

Andrew

Oct 20, 2023

·

Stayed 4 nights

Good location but if you wanna go to London with public transportion it starts to add up a lot, but thats not really a problem with the hotel, just something to keep in mind. Otherwise it was a perfect stay.

10

David

Apr 26, 2023

·

Stayed 1 night

I have stayed here a few times … it’s a good walk to lakeside but not too far and if you were lazy you could drive. It suits me fine, I sleep well, the shower pod is, I guess quite humorous, but very effective.

10

Edward

Feb 7, 2025

·

Stayed 1 night

So handy for lakeside

10

Debra

Jun 17, 2024

·

Stayed 1 night

The hotel was clean, rooms large enough, staff were pleasant. However the hotel is located near a toll bridge and all night there is a bleeping sounds as cars pass. The hotel has tried to deaden the noise with double windows, but it is still noisy

8

Olushola

Jan 26, 2024

·

Stayed 1 night

Con I feel the heating could be worked on. This is winter and heating was lukewarm. Also the food’s quality could be better for what they charge. Box of tissue has been removed from the rooms. No internal phones. You have to keep going downstairs for anything needed. Pro Proximity of hotel is very good. Close to the motorway and shops. Quiet area which is good. 24hour reception. The staff was very friendly and helpful.

6

FRANCIS

Apr 24, 2023

·

Stayed 3 nights

Location is hidden and is like a student's hostel

10

Ronald

Jan 19, 2025

·

Stayed 1 night

Perfect and good price. Close to Train Station

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AI-generated summary based on recent guest reviews

Dining

Breakfast and meals are mixed: many enjoyed good breakfasts and decent food, while others found items cold or poor. Choices can be limited, and multiple guests reported no gluten free options.

Related guest reviews

8

Michael

Sep 2, 2025

·

Stayed 2 nights

I had an evening meal - the burger was rather dry with no real taste

10

Philip

Dec 3, 2024

·

Stayed 1 night

Very convenient for access to London and the M25. Quiet and relaxing room with the onsite restaurant reasonable with good food. Staff were helpful.

10

Elizabeth

Jan 5, 2025

·

Stayed 1 night

Easy check in, good location. Bar a restaurant (limited menu).

2

Gene

Apr 14, 2024

·

Stayed 1 night

Wors breakfast I've ever had......i travel throughout the uk staying in an average of 25 hotels, yhe breakfast was the very poor

2

Jacqueline

Dec 11, 2022

·

Stayed 2 nights

Rooms were absolutely freezing, heating wasn’t working told would take 10 mins to heat up 2 night stay was absolutely horrendous. No gluten free food !!

8

Chris

Oct 23, 2025

·

Stayed 1 night

Room was great, breakfast was superb.

8

David

Mar 10, 2023

·

Stayed 2 nights

Breakfast is always good ... David and the team work hard to clear tables and keep the food flowing. You have to drive to Lakeside, but it stops you drinking too much!!! Great location for my work visits

2

David

Jun 17, 2024

·

Stayed 1 night

Appreciate it is sited within and industrial estate but to have constant noise from some form of Alarm ALL NIGHT is a joke. Do not pay £12 for breakfast, I asked for a refund of £24 as there was more fat on the fat in the fat on supposed bacon. IBIS never again.

10

Denis

Oct 19, 2025

·

Stayed 1 night

Nice comfy stay though room was very warm a little uncomfortable. Good food nice breakfast Nice fluffy towels

10

Julia

Oct 27, 2025

·

Stayed 1 night

Room was lovely. Bed comfortable. Very clean . Staff extremely helpful. Restaurant good variety of food. Bathroom wonderful a beautiful shower not bath just what I wanted. Better than other chains I have been to.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $140	21 $145	22 $72	23 $58	24 $92
25 $52	26 $57	27 $85	28 $84	29 $58	30 $57	31 $79

Su	Mo	Tu	We	Th	Fr	Sa
1 $53	2 $63	3 $102	4 $96	5 $67	6 $60	7 $83
8 $51	9 $60	10 $105	11 $93	12 $62	13 $60	14 $79
15 $51	16 $60	17 $100	18 $100	19 $61	20 $57	21 $68
22 $56	23 $83	24 $109	25 $99	26 $80	27 $68	28 $96
29 $56	30 $83

ibis London Thurrock M25

Prices for ibis London Thurrock M25

Monthly average prices

About this property

Location

Room options

Family Double Room

Twin Room, 2 Twin Beds

Room, 1 Double Bed, Accessible

Double Room, 1 Double Bed

Guest reviews of ibis London Thurrock M25

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about ibis London Thurrock M25

Considering this hotel for your West Thurrock trip?

Prices for upcoming dates