Name: Mercure Thurrock Stifford Hall
Address: High Road, North Stifford, Grays, North Stifford, Grays, Thurrock, England, United Kingdom, North Stifford, England, GB
Price range: $113–$212 per night
Rating: 8.15

What guests think

Across recent reviews of Mercure Thurrock Stifford Hall, travellers consistently praise the friendly, helpful staff and convenient location for Lakeside, Tilbury and major roads, while feedback on rooms, cleanliness and dining ranges from updated and comfortable to dated and inconsistent.

Many find rooms clean and comfortable, with some newly refurbished, but others report dated décor, thin walls, maintenance issues, or occasional smells. Breakfast is often enjoyed yet can suffer from limited items, slow replenishment, or uneven quality, and evening dining is sometimes limited or closed though bar meals are generally reasonable. On-site parking is easy but usually incurs a small fee, and functions or weddings can create noise that disturbs light sleepers. Expect a practical base with convenience and value, though comfort varies by room and timing.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site bar and restaurant draw mixed feedback and can be closed on some nights, though bar meals are often decent. Parking is plentiful on site and typically carries a small nightly charge.

Related guest reviews

8

David

May 6, 2025

·

Stayed 1 night

Rooms comfortable. Great breakfast buffet included. On site parking for small fee. Bar area good & bar food tasty and well cooked. Outdoor space too.

10

Bryn

Nov 7, 2023

·

Stayed 2 nights

Stayed in garden suite which was very good. Rooms were clean, place was quiet. Ate meal in bar (Restaurant closed on Sundays) Food was very good and well prepared. Service was personal.

10

J

Aug 4, 2025

·

Stayed 1 night

Good clean and well presented. Good access of M25 and great for East End destinations. Plenty of parking and rooms are well appointed

8

Peter

Feb 14, 2024

·

Stayed 1 night

Very convenient for the A13, and there was no significant noise from it. The receptionist was lovely. The room was comfortable and clean. We only stayed a night, so did not try any of the other facilities. Surprisingly, cheaper for our stay than the less pleasant Premier Inn up the road. The only negative is the £3 charge for car parking, even as a hotel guest. It’s very minor in the grand scheme of things, but I was just surprised by it.

8

Beverley

Jun 3, 2025

·

Stayed 1 night

Easy parking and excellent restaurant. We had a great stay, comfy bed, good size bathroom if a little dated. Would definitely stay again

8

Sarah

Nov 24, 2024

·

Stayed 1 night

All good. Exvept not sure why the need to charge for parking as nothing else apowars to be near by.

8

Andrew

Jan 3, 2024

·

Stayed 1 night

We've stayed here a few times now as it's most convenient for family gatherings in the local area. The hotel was very quiet. Plenty of parking (at £3.00/night) The restaurant was closed but we were eating out anyway. The cooked breakfast was good. The rooms are quite basic but perfectly fine for a few nights stay and fine for the cost. Our room was very hot and we found the radiator valve didn't work so we couldn't turn it down/off. We'll be staying again and happy to recommend to people looking for a decent hotel in this area.

8

Michael

Aug 6, 2025

·

Stayed 1 night

Good location and plenty of onsite parking is always a great start. Warm welcome and lots of information at check-in. See by clean room. Had a bar meal fish finger sandwich quite tasty and reasonable value. Break fast was good and cooked to order. All in all a decent place to stay with friendly staff.

8

Peter

Nov 4, 2024

·

Stayed 1 night

Paying to park is a bit cheecky!

8

Andy

Feb 13, 2025

·

Stayed 1 night

Always a decent place to stay. My room was recently redecorated and fitted out. Bathroom was starting to look a little tired and the sash cord on the window was missing so opening it to get some air was difficult. Overall good level of cleanliness. Staff friendly as always. Breakfast was ok - plenty of choice and decent coffee. I was a bit surprised by the £3 overnight parking fee. I would recommend Stifford Hall.

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Cleanliness

Most reviews describe clean rooms and tidy spaces with reliable housekeeping. Some note lapses such as dirty window frames, cobwebs, stained bedding, or lingering bathroom smells.

Related guest reviews

6

Grant

Mar 7, 2024

·

Stayed 1 night

My room smelled of cigarettes. Heating (air conditioning) didn’t work. Bathroom smelled of drainage. Bed was okay. Breakfast was good!

10

Timothy Alan

Jun 24, 2025

·

Stayed 1 night

Very comfortable bed, clean and tidy room. Terrific breakfast and very friendly and helpful staff. Good location and value for money. Would definitely stay here again.

6

Tina

Sep 4, 2023

·

Stayed 2 nights

Was quite disappointed for the price we paid for the room. Only one double plug socket. Broken and dirty drawers Old soap residue left on the shower shelf. Outside in the hallway stairwell the handrails was full of thick dust. And the price of drinks was horrendous!!! Also changed to park the car. Would of been cleaner and cheaper to stay at Travelodge

10

Patrick

Dec 31, 2024

·

Stayed 1 night

Super Clean room and excellent staff.

6

Louise

Jul 21, 2025

·

Stayed 1 night

This hotel is a three star and that’s what you get outside the rooms from the car park looked tatty eg windows very dirty ect, the bed was so hard it was like sleeping on the floor, also stains on the bedding. I wouldn’t come back here

10

Diana

Jun 15, 2025

·

Stayed 2 nights

Nice hotel with friendly helpful staff. Room clean and tidy. Air-conditioning.

8

Eduardo

Oct 7, 2024

·

Stayed 1 night

Rooms could be cleaner, especially the window frames

6

Jonathan

Aug 27, 2023

·

Stayed 1 night

Would not stay here again, arrived late and check in process was very slow, the person on the desk didn’t seem to know what to do, and gave contradictory information. Room was ok, bathroom smelled of stale urine, but honestly it was not worth trying to raise this. Photos are misleading, most of the accommodation is in other buildings, behind, off corridors which remind you of overnight ferries

6

Colin

Sep 20, 2023

·

Stayed 1 night

Tired rooms and bathroom. Cobwebs on ceilings. Overpriced hotel.

8

Steven

Jun 11, 2025

·

Stayed 2 nights

Hotel was fine, convenient, clean, tidy , quiet

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, with some newly refurbished and spacious, but others feel dated with thin walls, event noise, maintenance niggles, awkward shower over bath setups, or weak water pressure; a few rooms are outside the main building.

Related guest reviews

8

Alan

Jun 7, 2025

·

Stayed 1 night

Noisy hotel but had wedding reception. Impossible for older guests to climb into bath to take a shower

4

Marian

May 27, 2024

·

Stayed 1 night

The only room with a wet room is a single. The “disabled “ rooms have a shower over a bath. The bath has two side handles. Our bedroom door could only open halfway because the door hit the front of the toilet. If you have any mobility problems do not use this hotel.

8

Lynne

Aug 29, 2024

·

Stayed 1 night

I stayed in one of the refreshed bedrooms. Great comfy bed and pillows. Bar is nice and breakfast is lovely and great value.

2

Selvaganapathy

Mar 30, 2023

·

Stayed 1 night

What pressure is very low to a point water from shower is dripping and slow moving drain

10

Helen

Aug 17, 2025

·

Stayed 2 nights

A lovely few nights stay. Second time coming here recently. Staff are absolutely amazing, nothing is too much and so friendly. Our room was lovely, air con was bliss. Breakfast is so good, has a fab selection for everyone.

8

Tracey

Sep 19, 2024

·

Stayed 1 night

Nice Stay at this hotel, room very modern and spacious - great breakfast

8

Sandra

Aug 17, 2025

·

Stayed 1 night

Staff were super friendly and helpful. Rooms were very spacious, grounds were lovely. We stayed after shopping at lakeside and the night before visiting the Excel so convenient. Would highly recommend.

10

Patrick

Sep 1, 2024

·

Stayed 1 night

The people in the room next to me were very noisy. The walls are very thin and not soundproofed otherwise I enjoyed my stay. The receptionist was amazing.

4

Natalie

Sep 28, 2025

·

Stayed 1 night

Booked two rooms for a family event. First room had to be moved due to smell in the room second room had odd smell, TV didn’t work and room was very outdated although clean

8

Andy

Feb 13, 2025

·

Stayed 1 night

Always a decent place to stay. My room was recently redecorated and fitted out. Bathroom was starting to look a little tired and the sash cord on the window was missing so opening it to get some air was difficult. Overall good level of cleanliness. Staff friendly as always. Breakfast was ok - plenty of choice and decent coffee. I was a bit surprised by the £3 overnight parking fee. I would recommend Stifford Hall.

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Service

Staff across reception and housekeeping are widely praised as friendly, helpful and accommodating. A few guests reported slow restaurant service, check-in errors, or inconsistent training.

Related guest reviews

10

anne

Feb 17, 2025

·

Stayed 2 nights

The staff went above and beyond couldn’t have been more helpful even after I left my makeup bag behind they kindly posted it back to me amazing service

8

Lilly

Nov 16, 2025

·

Stayed 1 night

Limited menu on breakfast a lot of the ingredients weren't available and was gonna be charged extra for things that should be just given anyway. Service was bad.

10

David

Jun 8, 2025

·

Stayed 2 nights

Looked after us from start to finish. The staff were very friendly and could not do enough. Special praise to the lady on reception when I arrived who was very friendly and very helpful

10

Shaun

Mar 10, 2023

·

Stayed 2 nights

One of the best hotels we have stayed at in terms of comfort, food but most of all staff. They are a credit to the hotel, accommodating, helpful, polite and chatty. When in that area again, this will be our first choice to stay.

4

Michael

Feb 23, 2025

·

Stayed 1 night

On Arrival i was issued with room 153. I was in the room 20 minutes when another couple entered my room uding a key card issued by the reception staff. I was about to take a shower after a long journey and fortunately i had not yet undressed. The couple were part of a birthday event being held at the hotel. I immediately informed the reception desk who issued this other couple another room. When i returned to my room i found that my door key had been disabled and i had to yet again return to the desk to jave then reissue me with a key card. On my leaving i was informed by the reception desk staff that the mix up occured due to paper work being completed on error. My issue is that it was the same member of staff who Issued both sets of keys for thecsamecrpom withkn 20 minutes and even acknowledge the ertor at the time. This was a serious breach of my privacy and as such i wont be returnibg to stifford hall or recommending it to anyone. In addution the hall is in a desparate need of redecoration and cleaning. Walls looked filthy tables in dining toom with oeeling lamimate. I will go back to premier inn.

8

Jonathan

Apr 28, 2025

·

Stayed 2 nights

The hotel room itself was lovely. The staff were great, let down by the restaurant on the 1st evening of my stay people were coming in after me, having 2 course and leaving while I was still waiting for one course. I complained so they offered me a free drink which, after 15 more mins didn’t arrive. I told them to forget it and went somewhere else for a meal. The girl on restaurant check in looked like she’d lost £50 and found £1! Credit where it’s due though, the breakfasts were great.

10

James

Feb 20, 2024

·

Stayed 3 nights

Excellent stay. Room was very comfortable and clean. Staff were very warm and friendly. If you need a hotel in that neck of the woods would highly recommend Stifford Hall without hesitation.

6

Jonathan

Aug 27, 2023

·

Stayed 1 night

Would not stay here again, arrived late and check in process was very slow, the person on the desk didn’t seem to know what to do, and gave contradictory information. Room was ok, bathroom smelled of stale urine, but honestly it was not worth trying to raise this. Photos are misleading, most of the accommodation is in other buildings, behind, off corridors which remind you of overnight ferries

10

Amber Lee

Sep 7, 2025

·

Stayed 3 nights

Staff throughout the property were fabulous!

10

Amber Lee

Oct 6, 2025

·

Stayed 5 nights

The cleaning staff, front staff, and restaurant staff are all fabulous!

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Location

Convenient for Lakeside, Tilbury cruise terminal, and the M25/A13, and often described as quiet. On-site parking is available, usually with a small fee.

Related guest reviews

10

Alexandria

Feb 14, 2025

·

Stayed 1 night

The staff was amazing, everything is onsite including a bar and restaurant. The grounds were pretty and it was pretty clean! Would stay here again in a heartbeat! It was also super close to the cruise terminal so it was an easy uber ride there.

10

Steven

Aug 12, 2025

·

Stayed 3 nights

Great place to stay, excellent customer service. Staff very helpful and friendly, very good breakfast included. Used to stay in a well know Inn but prices kept going up and parking got expensive. Wished we had known about this place before, ideal for our trips to London, thanks to everyone working there.

10

glen

Sep 18, 2023

·

Stayed 1 night

Good, quick check in, friendly jovial receptionist on my visit, Mrs M is all i will give away of her name, nice grounds at front only let down though is that the advertised pictures of grounds is deceiving, no views at all from accomodation quarters view is of the carpark area or service areas , all brickwork, pipes, ventlation shafts and tarmac ground. The views were not stately home looking or greenery like pic shows of the front facade. If your stay prioritises being set in grounds of greenery and trees with a stately residential look and feel then skip this one as that is just at the front entrance and a lot smaller in size than the panaramic lense photoshop actually depicts however , if looking for comfortable stay in fresh air away from city and good condition accomodation block then this will suffice.

8

Peter

Feb 14, 2024

·

Stayed 1 night

Very convenient for the A13, and there was no significant noise from it. The receptionist was lovely. The room was comfortable and clean. We only stayed a night, so did not try any of the other facilities. Surprisingly, cheaper for our stay than the less pleasant Premier Inn up the road. The only negative is the £3 charge for car parking, even as a hotel guest. It’s very minor in the grand scheme of things, but I was just surprised by it.

8

Andrew

Jan 3, 2024

·

Stayed 1 night

We've stayed here a few times now as it's most convenient for family gatherings in the local area. The hotel was very quiet. Plenty of parking (at £3.00/night) The restaurant was closed but we were eating out anyway. The cooked breakfast was good. The rooms are quite basic but perfectly fine for a few nights stay and fine for the cost. Our room was very hot and we found the radiator valve didn't work so we couldn't turn it down/off. We'll be staying again and happy to recommend to people looking for a decent hotel in this area.

10

Anthony

Mar 8, 2025

·

Stayed 2 nights

Quiet, clean hotel, close to Lakeside shopping complex. Staff friendly and courteous recommend to all

10

Kieron

Feb 28, 2025

·

Stayed 4 nights

Stayed here numerous times now as it’s close to family and very easy to get in to the center of London the staff are great and welcoming and the rooms and tidy comfortable and relaxing will stay here everytime

8

Sandra

Aug 17, 2025

·

Stayed 1 night

Staff were super friendly and helpful. Rooms were very spacious, grounds were lovely. We stayed after shopping at lakeside and the night before visiting the Excel so convenient. Would highly recommend.

8

Mark

Jun 7, 2025

·

Stayed 2 nights

Good location for work, good parking, very helpful receptionist. I would recommend.

8

Gemma

Jul 6, 2023

·

Stayed 1 night

Stifford Hall was in a very convenient location and has a wide range of parking (payable). It was busy but remarkably quiet. A warm welcome at reception. Bedroom was a bit of a walk; it was comfortable and clean (apart from the window frames, that need some deep cleaning). Dont let that put you off. Breakfast was in a beautiful airey room and was great.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for taste and choice, but reviews also note limited items, slow restocking, and variable quality. Evening options can be limited or closed; bar meals are usually reasonable, though some dishes disappointed.

Related guest reviews

8

Paul

May 20, 2024

·

Stayed 2 nights

Overall the stay was good. Staff were nice, helpful and friendly. The room was nice and clean. The only problem that I had was, I ordered a pizza from room service that was marked up as being hand made with chicken, choretho and halepinos. The pizza that was delivered was an obvious one that you can buy cheaply from Tesco's. It had a stuffed crust filled with tomato sauce, that was not on the menu and no halepinos. It tasted way too sweet and wasn't spicey. I had 2 slices out of 8 only because I was hungry and I just couldn't manage anymore. It was way too sweet because of the amount of tomato sauce. If i was in the restaurant I would have complained and sent it back but because it was room service and I was tired from a busy day, I just didn't want the hassle of complaining to reception and maybe waiting for 20 minutes for a correct one. If indeed they had one.

8

Lilly

Nov 16, 2025

·

Stayed 1 night

Limited menu on breakfast a lot of the ingredients weren't available and was gonna be charged extra for things that should be just given anyway. Service was bad.

8

Craig

Feb 10, 2025

·

Stayed 1 night

The front of house , bar and catering staff were all lovely , very friendly and welcoming . Our room was very comfortable , quiet and clean . The only negative experience for us was the breakfast , it was a buffet style due to the amount of guests staying and they had run out of hot food , some more was being prepared but it was a bit too late and came out in dribs and drabs so became a bitty breakfast . The quality of the food that we managed to get was very nice tho .

4

Emma

Dec 11, 2025

·

Stayed 3 nights

Room was ok- old but ok. Food was awful

10

kathleen

May 4, 2025

·

Stayed 1 night

Receptionist on arrival was wonderful. Hotel lovely. breakfast best ever had at even more expensive hotels, choice amazing. Would stay here anytime.

8

Michael

Aug 6, 2025

·

Stayed 1 night

Good location and plenty of onsite parking is always a great start. Warm welcome and lots of information at check-in. See by clean room. Had a bar meal fish finger sandwich quite tasty and reasonable value. Break fast was good and cooked to order. All in all a decent place to stay with friendly staff.

6

Peter

May 23, 2025

·

Stayed 4 nights

Staff were very helpful and attentive. Room was always clean and tidy. Stopped eating breakfast here as the quality was not good. They need to get better sausages, and their smoked salmon & scrambled eggs were not nice.

8

luke

Aug 1, 2025

·

Stayed 4 nights

Nice spacious rooms clean and tidy, Good breakfast but the menu for the evening choices are limited and not varied enough when staying for a week

8

Jonathan

Apr 28, 2025

·

Stayed 2 nights

The hotel room itself was lovely. The staff were great, let down by the restaurant on the 1st evening of my stay people were coming in after me, having 2 course and leaving while I was still waiting for one course. I complained so they offered me a free drink which, after 15 more mins didn’t arrive. I told them to forget it and went somewhere else for a meal. The girl on restaurant check in looked like she’d lost £50 and found £1! Credit where it’s due though, the breakfasts were great.

10

Helen

Aug 17, 2025

·

Stayed 2 nights

A lovely few nights stay. Second time coming here recently. Staff are absolutely amazing, nothing is too much and so friendly. Our room was lovely, air con was bliss. Breakfast is so good, has a fab selection for everyone.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$106
February	$117
March	$117
April	$117
May	$118
June	$121
July	$116
August	$117
September	$113
October	$108
November	$108
December	$105

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $128	5 $128
6 $114	7 $170	8 $188	9 $181	10 $156	11 $126	12 $138
13 $114	14 $159	15 $170	16 $165	17 $136	18 $126	19 $136
20 $114	21 $136	22 $170	23 $159	24 $136	25 $126	26 $126
27 $113	28 $133	29 $170	30 $159

Su	Mo	Tu	We	Th	Fr	Sa
				1 $116	2 $116	3 $136
4 $114	5 $116	6 $133	7 $133	8 $116	9 $188	10 $212
11 $114	12 $116	13 $133	14 $133	15 $116	16 $116	17 $159
18 $114	19 $116	20 $147	21 $160	22 $116	23 $116	24 $114
25 $114	26 $116	27 $133	28 $133	29 $116	30 $118	31 $114

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

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