Name: DoubleTree by Hilton London Elstree
Address: Barnet Bypass, Borehamwood, England, United Kingdom, Borehamwood, Hertfordshire, GB
Price range: US$109–US$308 per night
Rating: 7.83

What guests think

At DoubleTree by Hilton London Elstree, guests often praise friendly, helpful staff and comfortable rooms, while recurring complaints focus on very hot rooms due to nonworking air conditioning, occasional noise from roads or other guests, and assorted maintenance issues.

Location is convenient for reaching London, Wembley and nearby attractions, with parking available for a fee. Rooms are frequently described as spacious, but several guests report weak showers, small cubicles, slow Wi-Fi, or limited soundproofing, and some experienced delays at check-in. Breakfast is frequently enjoyed, though a few mention overcooked or lukewarm items and slow dinner service. Expect friendly service and value, but prepare for warm rooms in hotter weather.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site gym is appreciated. Parking is available for a daily fee, and EV charging is limited or inconsistent; one review also noted a lift out of service.

Related guest reviews

4

Claire

17 Apr 2025

·

Stayed 1 night

No EV charging despite advertisement. No handwash in room. No air conditioning. Very unexpected for this hotel brand and £150 a night

10

Amit

28 May 2024

·

Stayed 1 night

Smooth check in Advised to change room from suite where sofa bed not appropriate for kids to double room. Very honest input from Mohammed at check out. Gave lots of options. Room had poor AC control though, room for some rea9 was really hot. Luckily had a fan in the room. Breakfast decent. Electric charging point x 1, short cable so had to adjust car. Uses bp pulse app. Extended check out at £10 per hour. I feel this should be free in non busy periods.

6

christopher

8 Sept 2025

·

Stayed 1 night

Good location however rooms hot, air con broken hotel says they don't have air con but there are air con control panels in every room and giant air con venting units outside our window making noise all night. Shower is tiny, can barely move in it and my husband who is over 6ft couldn't stand up properly in it. Charge overnight guests for parking. Lift is broken.

10

Katie

12 Jul 2023

·

Stayed 1 night

Super place to stay on the London outskirts. Easy parking, great staff, good breakfast, really spacious rooms, good showers and super comfy beds - all you need for a business trip.

6

Simon

12 May 2024

·

Stayed 1 night

Hmmm. The pros were the reception, breakfast, good gym and the comfy beds. However the downside was the total lack of air conditioning throughout the building. Unable to open the windows more than a few inches it was very hot and at breakfast too. Had the misfortune of dining at Chaplins restaurant. Hugely understaffed, expensive and had to ask for a drink 3 times to different staff members. Ended up getting water from reception in the end

10

Heather

12 May 2024

·

Stayed 1 night

I cant recommend this hotel highly enough, at check in the very kind and helpful Mohammed upgraded our room at no extra cost as he saw that my 6ft3" son was going to be uncomfortable on a sofa bed, the hotel its self was very clean and tidy and very tastfully decorated, a really nice touch having a gym also on site. the room was nice,clean and cosy, the bed was comfy too which is always a risk when booking hotels. We had the breakfast in the morning which catered for everyones tastes, from full english to pastries and cereal. We will definately be staying jere when we visit London again.A**

10

Lee

31 Oct 2025

·

Stayed 2 nights

Hotel staff very polite and helpful also very friendly. Our room was very nice, comfortable and very clean. Also the food at the hotel is very nice and reasonably priced, breakfast was excellent and had plenty of choice to choose from. Ideal for getting into London if you don’t want to pay London prices for hotels. Stanmore station is a 10 minute Uber away which costs between £7 and £10. Parking is £5 a day and there are plenty of spaces available. Would I stay again most definitely.

4

Colin

18 Mar 2024

·

Stayed 2 nights

No water pressure, room could not be cooled down, aircon far too noisy,fan didn’t work in bathroom. Not notified when booked of £5.00 parking per night. For a newly refurbished hotel, not much thought went in to facilities

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and public areas are frequently described as very clean and well kept. A few reviews report lapses such as dusty areas, dirty linens, or missed housekeeping.

Related guest reviews

10

Sirisenthuran

29 Aug 2023

·

Stayed 3 nights

Clean and well kept hotel, close to M25 and 20 min walk to city center where there’s a lot of options for shopping and meals.

10

A

2 Nov 2025

·

Stayed 3 nights

Very good hotel. Clean rooms. Very good breakfast and friendly staff. For the price very good.

10

Cavina

25 Sept 2025

·

Stayed 1 night

Comfortable and clean.

10

Katie

2 Sept 2023

·

Stayed 1 night

Great staff, really comfortable, clean and quiet. Great beds and nice shower. Perfect for an overnight work trip.

10

Daniel

20 Dec 2023

·

Stayed 1 night

Stayed here for my wife’s birthday and the lovely lady on reception Christina went above and beyond, we have never met a more friendlier person and she was so helpful , we have booked again next week for just a break from the norm over Christmas and hope Christina is working as it will be so lovely to be greeted by a lovely friendly lady with a fantastic warm smile ! The wife and I send our best to everyone there at elstree , a wonderful Happy Christmas and Holiday time ! Also as a side note , the bed was the most comfiest with pillows that I actually want to know where to buy from because they were THE most comfiest pillows we have ever slept on !! Also 10/10 for hotel cleanliness and breakfast again best I’ve ever had at a hotel , and this place caters for vegans and vegetarians as well . Thankyou again Christina ! Hope to see you next week !

8

Thomas

2 Nov 2025

·

Stayed 1 night

•Spotless room with lots of space •Staff friendly and informative •Breakfast was lovely with a choice of hot and cold foods •Reception was tidy ~Down side was the noise from the main road it sounded as if there was a window open but there wasn’t so it did cause some sleep disturbances but overall apart from that very impressed for our first stay and would stay again but ask to be put in a room that is not facing the main road.

10

Lee

31 Oct 2025

·

Stayed 2 nights

Hotel staff very polite and helpful also very friendly. Our room was very nice, comfortable and very clean. Also the food at the hotel is very nice and reasonably priced, breakfast was excellent and had plenty of choice to choose from. Ideal for getting into London if you don’t want to pay London prices for hotels. Stanmore station is a 10 minute Uber away which costs between £7 and £10. Parking is £5 a day and there are plenty of spaces available. Would I stay again most definitely.

6

Najwa

3 Jan 2025

·

Stayed 2 nights

Bedding and towels dirty and wifi slow had to connect to mobile data

8

Lydia

25 Jul 2025

·

Stayed 3 nights

Quiet, comfortable and clean and well located. I enjoyed my stay and would choose this hotel again. Friendly and helpful stuff.

4

Paul

29 Dec 2023

·

Stayed 1 night

Well located, airy and spacious hotel with friendly staff. Alas hygiene is not very good, we found a used condom on the floor of our room

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AI-generated summary based on recent guest reviews

Rooms

Many describe rooms as spacious and comfortable, but numerous reports cite uncomfortably hot temperatures due to nonworking or absent air conditioning. Some also mention traffic or corridor noise, small showers or weak water pressure, and occasional slow Wi-Fi.

Related guest reviews

6

Zoe

16 Oct 2025

·

Stayed 1 night

No offer on check in to open an account. Had to pay separately for everything. Room not very soundproof

4

Catherine

23 Jun 2025

·

Stayed 1 night

Even though there is air con units in the rooms, they don’t work. It was so hot. And open the window and it’s like being on the hard shoulder of the motorway

8

Wayne

31 May 2023

·

Stayed 3 nights

Very pleasant stay, staff very friendly, very comfortable. The room is spacious but the shower cubicle was extremely small.but overall would recommend.

4

Joe

31 May 2023

·

Stayed 2 nights

The room was nice, and the breakfast was good. HOWEVER. The room was 27 degrees when we arrived. The rooms have "fan cooling" (or something similar - the staff were very keen to state that it was NOT air conditioning. Despite the "cooling system" being set to -3 all night, the room was still 26 degrees in the morning. We barely slept due to the temperature of the room. I spoke to a member of staff on reception about this in the morning, and she said she would get maintenance to take a look. When we arrived back to the hotel in the evening I asked the staff on reception then if anything had been done. This member of staff was particularly unhelpful, and said maintenance wouldn't have looked at it, as "that's not something they can fix that quickly". I said we needed to be moved rooms as we did not want another night of no sleep, to which she stated there were no other rooms available. I said I wanted a refund then as I wasn't happy spending £200 per night to get no sleep, and she said she couldn't do that either. In the end, all she offered was a fan for that evening. We accepted the offer. Guess what, they couldn't even bring the fan to us. Absolutely terrible service.

6

christopher

8 Sept 2025

·

Stayed 1 night

Good location however rooms hot, air con broken hotel says they don't have air con but there are air con control panels in every room and giant air con venting units outside our window making noise all night. Shower is tiny, can barely move in it and my husband who is over 6ft couldn't stand up properly in it. Charge overnight guests for parking. Lift is broken.

2

Sabha

11 Aug 2024

·

Stayed 1 night

Extremely hot room with no air conditioning and no ability to put the temperature down. Room came with one powerless small table fan which made no difference. Asked staff to come and check the room and they didn’t come. After we returned back to the hotel we asked if someone had checked the room they said no one had been. We asked them to come up and check again as we were tired and exhausted. No one came. Called reception 40 mins later and they said someone was on the way up hut no one came. Someone called us 15 mins later asking if we’re waiting to be attended. Later someone came an hour later and said that’s just how the rooms are. Provided one other small table fan. The shower water pressure was very low. Hardly any water was coming out. Overall a very uncomfortable stay so would not stay there again.

2

Mark

15 Jul 2025

·

Stayed 1 night

This has to be the worst nights sleep ever as it was hot and the AC does not work and we have to rely on a fan in the room. The top floor where we were was simply awful

2

Chinedu

11 Aug 2024

·

Stayed 1 night

Room was too hot and air condition wa not workig. Loads of ppl were complaining about it. The hotel staff were informed and they gave us fans but room temperature was still over 30 degrees. We had to check out that late that night as we couldn't sleep

4

Paul

7 Jul 2025

·

Stayed 1 night

Air con was not working in the room. Heat was unbearable despite fans being provided. Didn’t get any sleep. Was told air con does not work in any room. Can’t image what it would be like during any sort of heatwave.

6

SEAN

16 Aug 2024

·

Stayed 1 night

Clean / good bathrooms and service welcoming. Just no air conditioning. This was in two rooms and I note reviews elsewhere mention this. It’s Summer. Display would not go below 29c. Windows open and lovely local motorway traffic to listen too. Pick another hotel in Summer for one night stay in area.

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Service

Service is widely praised as friendly and helpful across reception and breakfast teams, with thoughtful touches like warm cookies and bottled water. However, some guests experienced slow responses or unhelpful handling of issues and occasional poor restaurant service.

Related guest reviews

10

Muthuraj

15 Jul 2023

·

Stayed 2 nights

Excellent staff. Nice breakfast. The staff at the breakfast take personal care. The staff at the registration made us feel welcome.

10

Robson

3 Nov 2024

·

Stayed 2 nights

Excellent room, superb staff and a welcoming stay

10

A

2 Nov 2025

·

Stayed 3 nights

Very good hotel. Clean rooms. Very good breakfast and friendly staff. For the price very good.

10

ANDREW

2 Mar 2025

·

Stayed 1 night

Always friendly staff when I stay. Lovely breakfasts and a good nights kip.

10

Heather

12 May 2024

·

Stayed 1 night

I cant recommend this hotel highly enough, at check in the very kind and helpful Mohammed upgraded our room at no extra cost as he saw that my 6ft3" son was going to be uncomfortable on a sofa bed, the hotel its self was very clean and tidy and very tastfully decorated, a really nice touch having a gym also on site. the room was nice,clean and cosy, the bed was comfy too which is always a risk when booking hotels. We had the breakfast in the morning which catered for everyones tastes, from full english to pastries and cereal. We will definately be staying jere when we visit London again.A**

10

Daniel

20 Dec 2023

·

Stayed 1 night

Stayed here for my wife’s birthday and the lovely lady on reception Christina went above and beyond, we have never met a more friendlier person and she was so helpful , we have booked again next week for just a break from the norm over Christmas and hope Christina is working as it will be so lovely to be greeted by a lovely friendly lady with a fantastic warm smile ! The wife and I send our best to everyone there at elstree , a wonderful Happy Christmas and Holiday time ! Also as a side note , the bed was the most comfiest with pillows that I actually want to know where to buy from because they were THE most comfiest pillows we have ever slept on !! Also 10/10 for hotel cleanliness and breakfast again best I’ve ever had at a hotel , and this place caters for vegans and vegetarians as well . Thankyou again Christina ! Hope to see you next week !

2

James

10 Mar 2025

·

Stayed 1 night

Arrived at the property at 1300. The receptionist said she would check to see if my room was ready. It was not. However if I paid an additional £20 it would be ready. Not a great start. We sat in the bar waiting and no one came to tell us when it was ready. Then the room was like a sauna. Opened the windows and turned the radiator off but it was still really hot. Raised this with reception and they said that the air con was switched off across the whole hotel. We could have a fan! Awful stay with really unhelpful staff. I would have rated the staff and service as one star but when we eventually checked in the gentleman was very helpful and attentive.

10

Alex

20 Oct 2025

·

Stayed 1 night

Very good experience. Friendly and helpful staff

10

Divine

10 Aug 2025

·

Stayed 1 night

Staff were very polite, friendly and helpful especially when we travelled with two little boys. They made our stay really one to remember.

2

Liz

21 Jul 2023

·

Stayed 1 night

The staff didn't check me in properly, didn't help arranging a taxi - phoning me at 23:30 that night to say it had been cancelled; the reception staff member was unable to understand basic English and shrugged her shoulders at me. The meal in the restaurant was a nightmare - the 2nd steak I had served to me was raw and cold in the middle. By the time they got me a pork chop to eat, my guests had finished their meal. When checking out, they tried to charge me for the 2nd room and extended check out for it, even though I had paid this when I checked in. They didn't seem able to give me an itemised bill at first and I explained there was no charge for the meal, which I was expecting to pay for my guests dinner, but not mine. This was supposed to be a celebratory event, with my partner graduating at `middlesex Uni, which, although 15 minutes away by car, was looked at as though it was in Scotland or something! I will never stay at this hotel again.

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AI-generated summary based on recent guest reviews

Location

Convenient base for reaching London, Wembley and nearby attractions; close to major roads and tube links via short rides. Several reviews note it’s outside central London but good value for the access.

Related guest reviews

10

Chris

26 May 2025

·

Stayed 1 night

Best hotel I have stayed in for a long while. Customer service was 10/10 Food Wes excellent, Dinner and Break fast The Best Nachos I have ever had Good value for money . Good location For Wembley Stadium.

10

john

23 Dec 2023

·

Stayed 1 night

Great stay friendly staff and great location

10

Sirisenthuran

29 Aug 2023

·

Stayed 3 nights

Clean and well kept hotel, close to M25 and 20 min walk to city center where there’s a lot of options for shopping and meals.

10

Katie

12 Jul 2023

·

Stayed 1 night

Super place to stay on the London outskirts. Easy parking, great staff, good breakfast, really spacious rooms, good showers and super comfy beds - all you need for a business trip.

10

Lynsey

1 Sept 2025

·

Stayed 2 nights

Great service on arrival, very big hotel but quiet. Great location for various attractions and getting into London

8

Meng

5 Jun 2023

·

Stayed 2 nights

Near area that I wanted to be at the time.

8

Mark

31 Jul 2025

·

Stayed 1 night

Good hotel in a great area.

10

MR A A

26 Aug 2024

·

Stayed 3 nights

Really like this hotel. A bit far out but near the tube stations and exceptionally reasonable. We paid £507 for three nights including a very well cooked and continental breakfast. 40 minutes into Central London from Whetstone Tube.

10

Lee

31 Oct 2025

·

Stayed 2 nights

Hotel staff very polite and helpful also very friendly. Our room was very nice, comfortable and very clean. Also the food at the hotel is very nice and reasonably priced, breakfast was excellent and had plenty of choice to choose from. Ideal for getting into London if you don’t want to pay London prices for hotels. Stanmore station is a 10 minute Uber away which costs between £7 and £10. Parking is £5 a day and there are plenty of spaces available. Would I stay again most definitely.

8

Lydia

25 Jul 2025

·

Stayed 3 nights

Quiet, comfortable and clean and well located. I enjoyed my stay and would choose this hotel again. Friendly and helpful stuff.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is commonly highlighted for quality and choice, though a few guests found hot items overcooked, burnt or lukewarm. Dinner experiences vary, with some enjoying meals and others reporting slow, understaffed service.

Related guest reviews

10

Chris

26 May 2025

·

Stayed 1 night

Best hotel I have stayed in for a long while. Customer service was 10/10 Food Wes excellent, Dinner and Break fast The Best Nachos I have ever had Good value for money . Good location For Wembley Stadium.

10

Buddy-Joe

25 Apr 2025

·

Stayed 1 night

I found the hotel to have a very new looking and modern decor. The room was very comfortable. My dinner was tasty and enjoyable. The morning coffee was nice however, the cooked items were over cooked- some were burnt infact. Saddly the hash browns were burnt and inedible... a real shame. The pastrys and fruits were fine and typical for this type of hotel chain. Over all, yes I will stay again and recommend this hotel.

10

Gemma

17 Aug 2025

·

Stayed 1 night

A Heartfelt Thank You to DoubleTree by Hilton, Borehamwood. We recently celebrated our wedding anniversary with a stay at DoubleTree by Hilton Borehamwood, and the experience was nothing short of exceptional. From the moment we booked, the team went above and beyond to make us feel welcome. Their thoughtful gestures—even before we arrived—set the tone for a truly special visit. The restaurant staff were outstanding: warm, attentive, and genuinely kind. The complimentary breakfast and beautifully presented touches made us feel celebrated and cared for. It wasn’t just a stay—it was a memory we’ll treasure. Thank you to everyone who helped make our anniversary so meaningful. We’ll absolutely be returning.

8

Paul

5 Apr 2023

·

Stayed 1 night

Hotel was lovely and staff very friendly and helpful, however service during evening meal was poor. We had to go and ask someone to take our orders a few times and delivery of drinks was really slot even though the restaurant was extremely quiet.

10

A

2 Nov 2025

·

Stayed 3 nights

Very good hotel. Clean rooms. Very good breakfast and friendly staff. For the price very good.

10

Neil

20 Oct 2025

·

Stayed 2 nights

Some of the supposedly hot item were cool and were dry, left out too long

6

Simon

12 May 2024

·

Stayed 1 night

Hmmm. The pros were the reception, breakfast, good gym and the comfy beds. However the downside was the total lack of air conditioning throughout the building. Unable to open the windows more than a few inches it was very hot and at breakfast too. Had the misfortune of dining at Chaplins restaurant. Hugely understaffed, expensive and had to ask for a drink 3 times to different staff members. Ended up getting water from reception in the end

10

Valerie

7 Jun 2024

·

Stayed 2 nights

It was a relief to get to a hotel with familiar comforts. Decent-size room and quiet at night. Excellent breakfast that was included. We stayed here to attend a nearby wedding.

8

Thomas

2 Nov 2025

·

Stayed 1 night

•Spotless room with lots of space •Staff friendly and informative •Breakfast was lovely with a choice of hot and cold foods •Reception was tidy ~Down side was the noise from the main road it sounded as if there was a window open but there wasn’t so it did cause some sleep disturbances but overall apart from that very impressed for our first stay and would stay again but ask to be put in a room that is not facing the main road.

10

Lee

31 Oct 2025

·

Stayed 2 nights

Hotel staff very polite and helpful also very friendly. Our room was very nice, comfortable and very clean. Also the food at the hotel is very nice and reasonably priced, breakfast was excellent and had plenty of choice to choose from. Ideal for getting into London if you don’t want to pay London prices for hotels. Stanmore station is a 10 minute Uber away which costs between £7 and £10. Parking is £5 a day and there are plenty of spaces available. Would I stay again most definitely.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$100
February	US$120
March	US$119
April	US$127
May	US$136
June	US$154
July	US$161
August	US$140
September	US$157
October	US$140
November	US$130
December	US$122

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $175
6 $128	7	8	9	10 $115	11 $144	12 $167
13 $109	14 $168	15 $201	16 $188	17 $115	18 $133	19 $149
20 $109	21 $168	22 $201	23 $201	24 $122	25 $147	26 $168
27 $115	28 $168	29 $201	30 $201

Su	Mo	Tu	We	Th	Fr	Sa
				1 $168	2 $152	3 $168
4 $133	5 $168	6 $201	7 $201	8 $115	9	10 $196
11 $115	12 $164	13 $200	14 $201	15 $130	16	17 $183
18 $115	19 $168	20 $201	21 $200	22 $134	23 $146	24 $168
25 $111	26 $168	27 $200	28 $201	29 $147	30 $308	31 $171

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Monthly average prices

About this property

Location

Guest reviews

Good

What guests think

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