DoubleTree by Hilton London Elstree

Nice Hotel would return and stay again

There was some confusion during check-in regarding our booking for three separate rooms, with guests arriving at different times. Initially, we were all given keys to the same room, and concerns were then raised about the number of occupants, as it didn’t seem clear that we were meant to be in different rooms. We were also asked to reconfirm our booking details a few times, which took a little while to resolve. It appeared to be a misunderstanding, but it did make what should have been a straightforward check-in more complicated than expected, and at times it felt like the confusion was attributed to us which set our weekend off on a poor note. That said, the hotel overall suited our needs well. The location was convenient, and the rooms were comfortable. The only downside was that there was no air conditioning in the rooms.

Dated rooms, cracked windows, terrible restaurant

Stayed for 2 nights with partner and older son. The room was more than accommodating for the 3 of us and very clean. Breakfast was hot and varied, full English, continental and a good range of teas, coffees and juices. There were only 2 small negatives which were paying £5 per night for parking which would put me off a long stay here and the evening staff in the restaurant. Whilst not rude they were not helpful and we had to ask for everything when it come to service, unlike the rest of the staff at breakfast and check in who couldnt be faulted. I would definitely pick here again when visiting London again.

A/c did not work in the room I stayed in.