Is parking available at the property?

Self parking is available on-site for a fee of GBP 4.95 per night. Reservation is not required.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 6:30 AM to 9:30 AM for a fee of approximately GBP 16.95 per person.

Are pets allowed at the property?

Pets are allowed in specific rooms only, with a maximum fee of GBP 10 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is by 11:00 AM. Late check-out is available for a fee of GBP 55.00, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities. However, specific details about room and bathroom accessibility are not provided.

Where is the property located in relation to key landmarks?

The hotel is located in Norwich, within a 10-minute drive of Norfolk Broads and Norwich Theatre Royal. It is approximately 2.6 miles from Norwich Cathedral and 3.3 miles from the University of East Anglia.

Does the property have a swimming pool?

Yes, the hotel features an indoor pool and an outdoor heated pool. Specific operational hours are not provided.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Holiday Inn Norwich North Hotel in Broadland

Average nightly price at Holiday Inn Norwich North by IHG by month, last 12 months (USD)
Month	Average price
January	US$109
February	US$119
March	US$123
April	US$115
May	US$117
June	US$120
July	US$127
August	US$122
September	US$133
October	US$127
November	US$116
December	US$114

What guests think

Travellers describe Holiday Inn Norwich North by IHG as a convenient, airport‑side stay with consistently friendly staff, family‑friendly touches like kids’ packs and a pool, and generally good breakfasts, though some rooms and public areas feel dated and need maintenance.

Its walkable location next to Norwich Airport links easily to the city via park‑and‑ride or nearby buses, but it can feel far from the centre for sightseeing. Rooms are often spacious and comfortable, yet guests report dated decor, faulty heating or air‑conditioning, broken windows, weak TV reception, and occasional noise from events or corridors. Cleanliness and facilities are generally fine but inconsistent, with scattered complaints about dirty bathrooms, busy or small pool and a tired gym, plus intermittent lift or boiler issues. Expect friendly service and convenience, with variable room condition.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool with sauna/steam is popular with families but can be small/busy, and the gym feels tired. Reports also mention lift outages and parking charges or tight spaces.

Related guest reviews

2

Alex

5 Aug 2025

·

Stayed 1 night

This hotel was the worst I have ever stayed in! One lift was broken, the other didn't go to our floor so we had to carry our luggage up the stairs. Our bedroom windows were cracked and broken with caution tape on them and the bedroom was clearly in need of an upgrade. The gym equipment was old, rusty and barely functional. Strongly advise you to give it a miss!

10

Stephen

6 Jul 2025

·

Stayed 2 nights

The reception, bar, and restaurant were very welcoming. We had two dogs and they were very well treated with treat options and good outdoor garden facilities. The staff were excellent, very pleasant and professional - they really made this a special stay!

10

Stephanie

3 Feb 2025

·

Stayed 2 nights

Pool was nice. Relaxing drink and food areas. Shame pool is not larger as got busy at times. Staff very pleasant and professional.

10

Yvonne

6 Jul 2025

·

Stayed 3 nights

Check in straight forward lovely team. Thanks to Steph for advice. Breakfast good, swimming pool clean, rooms clean, would visit again, food in restaurant good.

8

Wendy

27 Jul 2025

·

Stayed 2 nights

Good room service. Friendly staff. Mirror in bathroom useless as steams up-can’t see to do hair or shave. Didn’t expect parking charge as a resident Breakfast had a reasonable choice Enjoyed the swimming pool Would return

8

Nicola

30 May 2025

·

Stayed 1 night

Conveniently located hotel. Enjoyed using the pool. Hotel restaurant food was good for both breakfast and dinner. Staff welcoming and helpful. The car park was quite tight to park in, if on the end of the row as I was.

4

Tina

6 Oct 2025

·

Stayed 1 night

Very disappointed...1st room they allocated hadn't been cleaned from previous occupants, though bedding stripped and let on floor, bin still full. Allocated a different room, and seemed ok but nothing special. However, after returning to the room at 11pm after an evening out found a note on door advising that there was no hot water or heating due to a boiler breaking down. Initially didnt think much of it as we were tired. However, over night the lack of heating was noticeably as bedding was heavy and too warm, so when threw it off, cold very quickly. On top of that I kept hearing the humming of the fans from the air conditioning which was outside the bedroom window which kept me awake. We went to use the spa and showers there which we were told were working, to find spa out of action and the showers had glass doors which mean't couldn't have a proper shower. Breakfast was ok and plenty to choose from. Due to everything we had experienced we decided to book out at 10am rather than midday, and raised our disappointment of our stay with receptionist, who was the only one we really had any interaction. I had a phone call on the way home from a manager,who the lovely receptionist had spoken to about our stay and they have offered to refund our one night stay. I would only use this hotel again if I was flying out from Norwich airport not for when I visit family in the area.

6

Josie

20 Feb 2025

·

Stayed 4 nights

Staff nice. Good breakfast with a lot of options but finished too early. Hotel tired. Pool tiny and always full - it was half term. Gym very sad and tired.

10

Fiona

14 Aug 2025

·

Stayed 2 nights

Found this to be an excellent choice of hotel. Staff were helpful and friendly. Bedrooms were big and comfortable. Loved having pillow choices. Pool/sauna/steam room a bonus. There was a good range and choice of food and drink options. Buffet style breakfast, lots of choice. Had evening meal in restaurant, excellent. Definitely will stay again.

8

Rebecca

23 Feb 2025

·

Stayed 2 nights

Staff were friendly, breakfast was delicious. Our window in the room was broken so wouldnt fully close. We did report this. Lucky the weather isnt as cold or it would have been too cold to sleep in there. Pool was a great added extra, however the changing room facilities are not the best and not very clean.

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Cleanliness

Generally clean public areas and many clean rooms, but housekeeping consistency varies. Some guests reported dirty bathrooms or missed cleaning, damp smells, and unclean changing rooms.

Related guest reviews

4

Victoria

26 May 2025

·

Stayed 1 night

We arrived for check in to a very cold welcome from Courtney. She was rude and abrupt. When arriving in our room, noticed straight away how dirty it was. I tried to call down to reception to find the phone was not plugged in and no socket was to be found. I went down to show photos I had taken and we were given another room. This room was much the same. Filthy, outdated and in need of some proper maintenance.

10

Miss

6 Apr 2025

·

Stayed 2 nights

Lovely stay nice and clean

4

Tina

6 Oct 2025

·

Stayed 1 night

Very disappointed...1st room they allocated hadn't been cleaned from previous occupants, though bedding stripped and let on floor, bin still full. Allocated a different room, and seemed ok but nothing special. However, after returning to the room at 11pm after an evening out found a note on door advising that there was no hot water or heating due to a boiler breaking down. Initially didnt think much of it as we were tired. However, over night the lack of heating was noticeably as bedding was heavy and too warm, so when threw it off, cold very quickly. On top of that I kept hearing the humming of the fans from the air conditioning which was outside the bedroom window which kept me awake. We went to use the spa and showers there which we were told were working, to find spa out of action and the showers had glass doors which mean't couldn't have a proper shower. Breakfast was ok and plenty to choose from. Due to everything we had experienced we decided to book out at 10am rather than midday, and raised our disappointment of our stay with receptionist, who was the only one we really had any interaction. I had a phone call on the way home from a manager,who the lovely receptionist had spoken to about our stay and they have offered to refund our one night stay. I would only use this hotel again if I was flying out from Norwich airport not for when I visit family in the area.

10

Dorothy

27 Nov 2025

·

Stayed 1 night

The room was clean, Bed comfy , Bedding crispy. Bathroom clean. It was a good overnight stay. Beautiful breakfast spread lots of options. Great staff and amazing service.

10

Timothy

13 Sept 2025

·

Stayed 1 night

The hotel was in a good location for getting to UEA for an open day and was easy to get to from Sheffield. The staff were friendly and helpful and the main area was clean and well decorated. The room smelled a little damp when we arrived though the smell faded quite quickly. We found a good wrapper down the side of the sofa bed which wasn't great but the bedding and towels all seemed clean. The mattresses on both the bed and the sofa bed were extremely uncomfortable which was a shame and because of this I would not start at this girl again.

8

Sophie

11 May 2025

·

Stayed 1 night

Was pleasantly surprised with the standard of accommodation and facilities.very impressee. I would have rated excellent. However, one of the receptionists could have been more friendly and let the rest of the staff down. I also found a used sanitary pad on the floor in the bathroom.

10

Nick

24 Jul 2023

·

Stayed 1 night

Very comfortable stay, good facilities, nice bed, very nice breakfast, very clean and tidy

6

philip

28 Jun 2025

·

Stayed 1 night

The room needs painting there was hair in the shower and on the side by the sink. The bed was really hard and gave us hip ache the next morning. The extractor in the bathroom did not work so steamed up the whole room when having a shower. There were stains on the wall by the bed that looked like either a drink had been thrown up it or someone urinated on it we spoke to reception twice but nothing was done but they did offer a free coffee that we declined. The lift was out of order so had to lug our luggage up 2 flights of stairs.the breakfast was overcooked or had been under a heat lamp so not acceptable on all items other than beans. The staff were lovely and very apologetic but on this occasion the room let them down.

10

Daniel

5 Oct 2025

·

Stayed 1 night

The staff were all wonderful and the room was comfortable, spacious, and clean. Receptionists were helpful, efficient, and friendly. I highly recommend this hotel.

8

Rebecca

23 Feb 2025

·

Stayed 2 nights

Staff were friendly, breakfast was delicious. Our window in the room was broken so wouldnt fully close. We did report this. Lucky the weather isnt as cold or it would have been too cold to sleep in there. Pool was a great added extra, however the changing room facilities are not the best and not very clean.

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Rooms

Rooms are often spacious and comfortable, but decor can feel dated with maintenance issues such as faulty heating/AC, broken windows, weak TV reception, and occasional noise from events or corridors.

Related guest reviews

2

Alex

5 Aug 2025

·

Stayed 1 night

This hotel was the worst I have ever stayed in! One lift was broken, the other didn't go to our floor so we had to carry our luggage up the stairs. Our bedroom windows were cracked and broken with caution tape on them and the bedroom was clearly in need of an upgrade. The gym equipment was old, rusty and barely functional. Strongly advise you to give it a miss!

6

Simon

10 Sept 2024

·

Stayed 2 nights

Looking dated in the rooms. Time for a refurb. Lobby and dinning areas are fine

6

K

22 Jan 2024

·

Stayed 1 night

A tired hotel patched up. Great service from all the staff. The building needs attention - power sockets didn't all work, hot water wasn't hot, water pressure very low and such like - all minor on their own, but a full refurb would help a lot, as would better maintenance for the small issues.

10

Ioannis

6 Jan 2024

·

Stayed 2 nights

Nice hotel, spacious room with big bed and a bath! Greta breakfast and food menu!

6

Feby

15 Jan 2025

·

Stayed 1 night

We stayed at this hotel before continuing to our next destination. Our room was behind the reception and we can hear the noise so didn’t get to sleep well. The breakfast bar was good; plenty of selections from fruits to hot breakfast, tea and coffee.

6

Jagjit

16 Aug 2025

·

Stayed 2 nights

Staff were truly excellent- helpful and polite. However, the room had faults. The AC did not work for bothe nights. Staff were not able to correct that. The sink in our room was cracked. The exhaust fan in the bathroom did not work. There mosquitoes in the bathroom. Overall not up to the usual Holiday Inn Standards.

6

Jed

3 Dec 2023

·

The heating in the room was not good, we could not get it to work. The TV signal was terrible, a broken reception on most channels

10

Timothy

13 Sept 2025

·

Stayed 1 night

The hotel was in a good location for getting to UEA for an open day and was easy to get to from Sheffield. The staff were friendly and helpful and the main area was clean and well decorated. The room smelled a little damp when we arrived though the smell faded quite quickly. We found a good wrapper down the side of the sofa bed which wasn't great but the bedding and towels all seemed clean. The mattresses on both the bed and the sofa bed were extremely uncomfortable which was a shame and because of this I would not start at this girl again.

6

Hannah E

18 May 2025

·

Stayed 2 nights

Two of the four plug sockets didn't work, the bathroom smelled of block drains and the walls are paper thin and at 11pm I could hear everything going on in the room next door. The lift to the third floor was out of action. They also placed a solo female traveller as far away from reception as possible, I can't believe hotel chains still have no policy to protect vulnerable guests. I mentioned all this on check out and the girl just stared at me like I had three heads.

8

Neil

3 Dec 2023

·

Stayed 2 nights

Staff service and room cleanliness were excellent, unfortunately let down by a faulty heating system in the room coupled with a broken slightly ajar window in cold temperatures, otherwise everything else was perfect and unfaulted

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Service

Service is frequently praised as friendly, professional and helpful across departments. A few guests experienced slow or unhelpful interactions and mistakes (double‑allocated room, parking‑fine handling, long checkout queue).

Related guest reviews

10

J

5 Nov 2025

·

Stayed 1 night

Staff very helpful and service excellent

6

Jon

21 Mar 2025

·

Stayed 1 night

The room was basic but not uncomfortable, just cold. The shower seemed to take an age to warm up too. Check-out was really poor......1 person on reception and a queue of people waiting to check out at 7-7:15am; then people wanted separate invoices for food & accommodation which took forever; then the printer didn't work for the receipts!!! It took me 15mins to check-out which led to me joining traffic I got up early to avoid.

2

David

13 Jun 2023

·

Stayed 1 night

I arrived late, around 1am. (I did phone up earlier in the day to let them know) I checked in at reception, headed upstairs ready to get some sleep, only to find someone in the bed!! I absolutely jumped out of my skin…I’m sure the other guy had a shock too with a stranger strolling in, in the middle of the night! I got another room and spoke to reception in the morning. They were more apologetic and sorry that it happened unlike the night staff who thought it was funny. I’ll be putting the chain on the door when I stay in future!

10

sarah

13 Sept 2024

·

Stayed 1 night

Excellent check in by Jenna. She was so helpful and very friendly, Our room was lovely with a very comfortable king bed.We had a great evening meal. This was an excellent start the day before our flight from Norwich airport. The hotel is a very short walk to the airport.

4

STEPHEN

28 Mar 2025

·

Stayed 1 night

On checking in at the holiday inn ihg Norwich hotel the reception staff took payment for car parking yet one week later I received a parking fine . At no point did the staff member tell us that our registration had to be entered into the computer system . When my wife called to discuss the matter with the hotel staff she received the comment " it's not my problem you should have read the signs in the car park" . After a discussion with the staff member my wife was told the fine would be cancelled but the staff member was rude and abrupt and refused to give her name . The call was made to reception at 14:55 on 28 th March 2025. I won't be back

10

Francis

28 Jul 2025

·

Stayed 1 night

Staff make the hotel, everyone was so friendly, I came with wife and our autistic son, he was made up with how staff liaised with him, even the kids pack which included a lanyard (he collects lanyards) Room was comfortable and breakfast was lovely

10

john

31 May 2025

·

Stayed 1 night

Top class staff are wonderful

10

Dorothy

27 Nov 2025

·

Stayed 1 night

The room was clean, Bed comfy , Bedding crispy. Bathroom clean. It was a good overnight stay. Beautiful breakfast spread lots of options. Great staff and amazing service.

10

sarah

20 Jun 2024

·

Stayed 1 night

We usually stay the night before our travels from Norwich airport. The hotel is walking distance from the airport . This time we did have an issue with our room. However this was quick;y sorted out by Nikki, she was extremely helpful, very professional and wished for our stay to be a happy one. Thank you Nikki. We did have our evening meal in the restaurant. It is so nice to have a relaxing time before travelling the next day.

10

Harold

9 Sept 2023

·

Stayed 3 nights

This hotel is very well managed. All the staff from reception, housekeeping, dining room and cleaning are without doubt the friendliest people you could wish to meet, always helpful, nothing is too much trouble, there is a very peaceful but efficient atmosphere throughout. My wife and I have stayed in many hotels in our life, in the Far East, USA, Canada and New Zealand, rarely have we experienced such such wonderful staff and such a friendly atmosphere. Well done and thank you for your efforts during our recent stay, you are a great team.

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Location

Highly convenient for Norwich Airport (walkable) with park‑and‑ride or nearby buses into the city; some found it far from the centre. Generally quiet despite the airport.

Related guest reviews

10

Pamela

23 Sept 2024

·

Stayed 1 night

Very professional staff. Convenient for an early flight as the hotel is basically in the parking lot of the airport. If staying longer a park and ride is across from the hotel so you can explore Norwich with out having to drive.

10

Cavell

3 Mar 2025

·

Stayed 1 night

I stayed when my flight out of Norwich airport was canceled. It was so convenient to be able to walk across the car park the next morning to catch my rescheduled flight. All the staff were friendly and helpful. I particularly appreciated the restaurant where I ate dinner and breakfast having some good vegan options.

8

Deividas

8 Oct 2025

·

Stayed 1 night

Nice hotel of you need to stay near airport

10

ELHAM

9 Aug 2025

·

Stayed 3 nights

Amazing long weekend family stay, very friendly and helpful staff. Service was fantastic. Although near the airport but hardly any noise.

8

Sarah

11 Sept 2023

·

Stayed 1 night

Large family room with huge bathroom featuring separate bath and shower. Free parking and no noise from nearby airport. Included a buffet breakfast with a separate gluten free area. Slight issue at check out where they wanted me to pay again (apparently an Expedia error) but this was sorted within 10 minutes once I had found proof of payment.

10

sarah

13 Sept 2024

·

Stayed 1 night

Excellent check in by Jenna. She was so helpful and very friendly, Our room was lovely with a very comfortable king bed.We had a great evening meal. This was an excellent start the day before our flight from Norwich airport. The hotel is a very short walk to the airport.

8

Jeremy

22 Aug 2025

·

Stayed 2 nights

Had a nice weekend break with my son to visit the new Castle museum. Hotel was quiet, clean, and friendly and helpful staff. The only downside is it’s a long way out of town. But there’s a regular bus service nearby.

8

Melanie

10 Jun 2025

·

Stayed 3 nights

Friendly staff, nice decor in public rooms. Our room was clean, bathroom recently refurbished but certain aspects like the door and decor let it down. We were B&B, breakfast was excellent. The hotel is excellently located to get the park and ride into town. .

10

Terry

13 Sept 2023

·

Stayed 1 night

Walking distance from airport

10

julie

9 Sept 2024

·

Stayed 1 night

12pm check out a BONUS. Very close to the airport and the staff couldn’t be more helpful. Worth a visit!

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for variety and options (including gluten‑free and kids eat free), though a few found hot items lukewarm or service times limited. Dinner is mixed, with some good meals but also overcooked dishes and a limited menu.

Related guest reviews

4

Russell

22 May 2024

·

Stayed 1 night

Room was very dated, mattress was hard, tv kept flickering. Food in lobby bar was really poor. Had sticky ribs and they were as dry as a dessert!! Wouldn’t return here.

8

Deirdre

8 Jul 2025

·

Stayed 1 night

We didn’t spend much time there as we were staying with family nearby after the birth of their first child. We found the staff friendly and helpful and the room was spacious and clean Room did need a revamp but was comfortable and we had a great nights sleep Bar area and restaurant area was lovely and staff helpful. Breakfast was great and lots of selection. I am gluten intolerant and there was lots of selection snd staff helpful with this as well Loved the children’s breakfast area and play area too and I know that my other grandson who stayed for a few nights after we left loved it as well Definitely stay there again

10

Yvonne

6 Jul 2025

·

Stayed 3 nights

Check in straight forward lovely team. Thanks to Steph for advice. Breakfast good, swimming pool clean, rooms clean, would visit again, food in restaurant good.

8

Janet

17 Jul 2025

·

Stayed 4 nights

Staff were helpful and very friendly. The hotel was clean with spacious rooms, dining/ bar and reception area and an on site pool. Great breakfast with good provision for children, and for guests with gluten intolerance. We had one evening meal at the restaurant, the portions were generous but overcooked. There is a pick up drop off bus service a five minute walk away, that takes you to Norwich in 10-15 minutes. I recommend this hotel and would use it again.

8

Bryan

14 Feb 2025

·

Stayed 1 night

Don’t usually leave reviews but OMG the food is shocking!!! Please avoid the char grilled chicken thighs!!! How the chef can char grill and plate chicken thighs in 4 minutes ( yes 4 minutes from order till food arrives at table) is beyond me!! ABSOLUTELY DISGUSTING

10

Deborah

18 Aug 2025

·

Stayed 2 nights

Easy to get to, and a well lit car park. Breakfast was good, but hot food was not as hot as it could be. The first day most of it was cold. I had breakfast at 9am and it didnt finish serving until 10.30am. The second day was better. The choice was really good and self serve. The rooms are a good size and the bathrooms are modern and bright. The early access and late leaving is a bonus . The staff are really friendly and helpful.

8

Lisa

10 Mar 2025

·

Stayed 1 night

Staff were all brilliant, couldn't do enough. The pool was a great addition and something to do in the evening with the kids as it is 20 mins drive from the city. Evening menu was quite limited but fine for a one night stay, food was good, hot and well presented. The only thing I would say is that the building is a little tired and could do with a revamp. But it was bright and clean and the staff were all exceptional.

10

Dorothy

27 Nov 2025

·

Stayed 1 night

The room was clean, Bed comfy , Bedding crispy. Bathroom clean. It was a good overnight stay. Beautiful breakfast spread lots of options. Great staff and amazing service.

10

nakeeta

13 Jul 2025

·

Stayed 2 nights

The indoor pool was quiet and lovely for a family. Checkin was smooth with activity packs for the children. Breakfast was delicious with good options. Our kids ate free for all meals. Overall will come back again.

6

Josie

20 Feb 2025

·

Stayed 4 nights

Staff nice. Good breakfast with a lot of options but finished too early. Hotel tired. Pool tiny and always full - it was half term. Gym very sad and tired.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $70	2 $114	3 $197	4 $128	5 $92	6 $80	7 $87
8 $68	9 $116	10 $182	11 $199	12 $97	13 $78	14 $98
15 $72	16 $143	17 $237	18 $145	19 $93	20 $87	21 $123
22 $99	23 $135	24 $184	25 $144	26 $99	27 $83	28 $127
29 $72	30 $164

Holiday Inn Norwich North by IHG

Prices for Holiday Inn Norwich North by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible

Premium Room, 1 King Bed, Garden View

Standard Room, 1 King Bed with Sofa Bed

Premium Room

Premium Room, 1 King Bed

Standard Room, 2 Twin Beds

Standard Room, 1 King Bed

Standard Room, 1 Double Bed

Standard Room, 1 King Bed, Garden View

Standard Room, 1 Twin Bed (Top Floor)

Standard Room

Standard Room, 2 Twin Beds, Ground Floor

Premium Room, 1 Double Bed with Sofa Bed

Standard Room, 1 Double Bed (Walk-In Shower)

Suite, 1 King Bed, Balcony

Guest reviews of Holiday Inn Norwich North by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Norwich North by IHG

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $212	22 $91	23 $78	24 $119
25 $69	26 $111	27 $159	28 $147	29 $97	30 $83	31 $89