Name: Holiday Inn Norwich, Ipswich Road by IHG
Address: Ipswich Road, South Norfolk District, England, United Kingdom, South Norfolk District, Norfolk, GB
Price range: $80–$166 per night
Rating: 8.1

What guests think

At Holiday Inn Norwich, Ipswich Road by IHG, travellers frequently praise the friendly staff, ample free parking and a convenient location for Norwich, while many also highlight good breakfast variety and value.

Rooms are generally comfortable, but several guests note small bathrooms, dated or tired areas, occasional noise, and temperature control quirks. Leisure facilities such as the pool, sauna, steam room and gym are appreciated, though they can be busy, feel dated, or occasionally be closed. The building lacks a lift, and some premium rooms are on stair-access levels. Expect a convenient, good-value base with useful facilities, but check accessibility and room type details.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Leisure facilities (pool, sauna, steam room, gym) are popular, but areas can feel dated or busy and there are reports of temporary closures or out-of-order features. Parking is plentiful and free; bar and restaurant spaces are generally appreciated.

Related guest reviews

10

GRAHAM

Aug 4, 2025

·

Stayed 2 nights

Easy access to Norwich centre, large car park, great reception area and bar and restaurant. Great stay, I will be back.

10

Stephen

Jul 2, 2025

·

Stayed 1 night

Very friendly staff. Excellent breakfast (huge choice). Good shower. A/C in room very good. Plenty of free parking.

10

Mark

Nov 24, 2023

·

Stayed 2 nights

Great customer service. Lovely pool sauna and steam room. Range of breakfast items was brilliant. Ate twice in the hotel for evening meals and good value and tasted good.

10

Marlon

Mar 27, 2025

·

Stayed 2 nights

The outstanding customer service was the highlight at this hotel. Great facilities (swimmimg pool.and gym) with standard room that I booked. The odd carpet stain (in the room) but no complaints on cleanliness at all.

10

Ian

Jan 10, 2025

·

Stayed 1 night

Staying away for work for 1-night. Room comfortable, ensuite was small. Went to use the pool but it was very small and very busy, so didn't bother. I was in room 311, which was at the start of the corridor, so later in evening there was an amount of noise outside room with others returning to their rooms. Staff very pleasant and helpful. Got parked in car park close to main entrance. Walked to a nearby pub for dinner. All in all a pleasant stay

10

Mark

Jun 22, 2025

·

Stayed 1 night

A fantastic overnight stay with friends. Welcoming check-in Ecen though she was on her own and busy it was quick and efficient. Room clean and spacious enough and great to have aircon with the exceptitional 30° heatwave! Pool area is a little dated and in need of some tlc but pleasent enough. We stayed on the DB&B offer and enjoyed our meal. Would definitely come back and stay here again when visiting Norwich.

4

David

Nov 22, 2024

·

Stayed 2 nights

Hotel was outdated and pool was empty, fitness was closed and food was horrible

4

Emily

Nov 24, 2024

·

Stayed 1 night

Were told there was some refurbs for the pool the week before we went but that all facilities would be useable. Bearing in mind it was the week after we thought there would be zero issues the pool was not in service. That's one of the main reasons we booked ( we always book somewhere with a pool!!!) my other half also woke up with a bad back Never had issues at any holiday on before but the bed was hard.

10

Dianne

Jul 13, 2024

·

Stayed 4 nights

Very attractive & good renovated hotel. Decoration good, standard room shower room is a bit tight. Excellent breakfast, lovely staff, pool, sauna & jaccuzzi. Adequate car parking, on bus routes to Norwich, although these are no good evening times.

10

Nisha

Apr 13, 2025

·

Stayed 4 nights

One of the best Holiday Inn we have stayed at with great spa facilities including swimming, sauna, steam and jacuzzi. Also catered for gluten free, vegan and vegetarian options in breakfast and dining options. Decent breakfast with nice smoothies! We booked a premium room so had complimentary mini bar replenished everyday with free water, chocolates, crisps and pepsi. My daughter enjoyed playing in the kids area with table football, jengha and 4 in a row! Staff were very helpful and nice too. Special thanks to Laura who was more than happy to help with a smile always! Great experience and would definitely visit again!

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Cleanliness

Housekeeping is generally praised for clean rooms and public areas, but a few reviews report lapses such as bathroom grime, lingering smoke smells, and isolated cleanliness concerns. Overall standards are solid but not flawless.

Related guest reviews

6

Susie

Aug 12, 2025

·

Stayed 2 nights

The good: plentiful free parking. Staff were efficient and friendly. Breakfast had a good range and vegan options were available. Location was good (6 mins from Norwich city centre). Beds were firm and pillows were decent. The bad: the bathroom in a standard room is like one of those puzzles you used to get in the 90's. The ones where you had a flat plastic square and there were several tiles, and you have to move them into the correct position to form the picture. Remember those? That's like the bathroom. It's very small. Getting into the shower takes some serious manoeuvring and to be frank, if you're a little bit chunky, you might struggle. The ugly: cleanliness generally was very good. There was a hair ball in the bathroom that (hopefully) was from the previous occupants hairbrush so it wasn't perfect. I wasn't particularly bothered by it, but if you're a bit fussy or a bit "Monica" you might not think that's good enough. Perfectly good hotel for a weekend. Would probably consider somewhere else (or a more expensive room) for anything longer.

8

DAVID

Jan 2, 2025

·

Stayed 1 night

Clean , staff very friendly and helpful , food was excellent. Shower tray doesnt hold the water and doesn't drain properly, having to wipe up bathroom floor after shower .

2

Jack

Aug 10, 2024

·

Stayed 1 night

My noodle soup for dinner came with a dead fly and a hair in it. The restaurant manager was very good but I cancelled breakfast and opted for McDonalds. When I went outside for a cigarette at 11pm, I saw a mouse run down the hallway. Reported to the staff in the morning. Rooms were awkwardly small, thin walls, and the TV was just on the side of a desk and you couldn't easily watch it from bed without craning your neck. The shower was visibly grimey, the shower on/off valve felt like it was about to fall off, most plug sockets weren't even installed properly in the side of the bed and were visibly wonky. One plug socket was damaged and looked like it was falling off. £90 is insanely expensive for that, and the place is not fit to eat in. Flies in the food and mice running down hallways point to real issues with cleanliness and pest control.

10

Tracey

Oct 9, 2024

·

Stayed 1 night

Loads of free car parking, friendly and helpful reception staff. Room was exceptionally clean and in great condition and as always at Holiday Inns the beds are really comfortable, nice bedding and pillows. Premium room had it's own Lilly coffee maker and free snacks/drinks in the fridge which was a nice touch. Good quality products to use in the bathroom which was also immaculately clean. All round really happy with my stay!

10

Sandra

Sep 4, 2024

·

Stayed 2 nights

We stayed for 2 nights. The room was very clean and tidy and the buffet breakfast was excellent. Plenty of free parking.

8

Tash

May 12, 2024

·

Stayed 1 night

The staff are really friendly, the room is a good size and the beds comfy. The room is clean, but unfortunately as soon as we opened the door we were hit by the smell of smoke. It’s a non smoking room, but clearly the previous occupants had been smoking. The cleaner had left the window open and we were given an air freshener to spray but it didn’t help. The hotel was full so couldn’t be moved. A real shame, a child and 2 non smokers, it spoilt the stay really.

8

Lydia

Feb 20, 2023

·

Stayed 3 nights

Excellent well thought out breakfast. Very clean throughout. Comfortable beds. Staff helpful and friendly. Convenient location for university and city centre. The only negative was the size of the bathroom in a premium room; it was way too small to even be able to shut the door without difficulties. We are not big people but we stuggled to squeeze between the toilet and sink (about 25 - 30cm gap) to give sufficient space to shut the door. Then when trying to dry yourself with a towel after a shower this was also challenging. Bathroom would benefit from a pocket door.

8

Nicole

Aug 4, 2025

·

Stayed 2 nights

Very comfortable, clean & very friendly & helpful staff. Breakfast was good and location good.

10

alan

Sep 30, 2025

·

Stayed 3 nights

The room was clean and a comfortable temperature, the bar was a bit expensive but thats to be expected. All in all a pleasant stay.

8

Shannon

Dec 19, 2024

·

Stayed 1 night

Very nice stay. Staff were very helpful and accommodating. Rooms could do with a refresh and a thorough clean. Breakfast was great, lots of options. Pool and spa was a perfect way to end the stay.

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Rooms

Rooms are generally comfortable with working air conditioning in many, but several guests highlight very small bathrooms, dated or tired decor, occasional noise, and hot temperatures. Some report small or hard beds and patchy Wi‑Fi.

Related guest reviews

6

Joel

May 27, 2025

·

Stayed 1 night

We opted for the premium room upgrade. This gives you a complementary fridge with 2 pepsi max, a can of water, some crisps and a crunchy chocolate bar. The room had a great view of some broken exercise bikes and some bins. The bed wasn't that comfortable and the bathroom was so large you wouldn't be able to swing a mouse. Not sure how some people would even be able to close the door to access the shower as the door goes inwards towards the toilet. Apart from the disappointment of a premium room being in my view a lower standard than your average 2 star hotel. We was happy with the friendly staff. The hotel location and facilities and the breakfast was great. We didn't complain about the uncomfortable mattress as we only stayed one night and wouldn't stay again.

8

John

Feb 18, 2025

·

Stayed 1 night

Room too hot, turned off under window radiator Room thermostat no instructions. Bed casters annoying if you catch your bare feet on them

10

Ian

Jan 10, 2025

·

Stayed 1 night

Staying away for work for 1-night. Room comfortable, ensuite was small. Went to use the pool but it was very small and very busy, so didn't bother. I was in room 311, which was at the start of the corridor, so later in evening there was an amount of noise outside room with others returning to their rooms. Staff very pleasant and helpful. Got parked in car park close to main entrance. Walked to a nearby pub for dinner. All in all a pleasant stay

8

Richard

Dec 1, 2024

·

Stayed 1 night

A small uncomfortable double bed with hard pillows but the room was clean and spacious and we enjoyed our stay.

6

Sarah

Aug 2, 2025

·

Stayed 1 night

Ok place to stay close to UEA but overall it is old and tired looking. Everything was a bit worn.

8

Bethany

Jul 29, 2025

·

Stayed 1 night

Dated but otherwise good hotel.

8

Mark

May 25, 2025

·

Stayed 1 night

You need to update the ancient tv’s in the rooms. Trying to play split screen Call of Duty on the hotel room screen was difficult.

8

Matt

Apr 11, 2024

·

Stayed 1 night

Hotel room in general seem a bit tired but was fairly comfortable. Room AC was quite loud in the night as the room was hot. Plus points were the staff were really helpful and friendly. Additionally the pool was handy but very clean.

8

DAVID

Jun 26, 2023

·

Stayed 1 night

Found executive room very small (room 340). When i mentioned it on check our, the reply was it was the extras that gave it the executive level, not the size of the room. Bathroom very small. Not worth the extra cost

8

Graham

Jan 29, 2025

·

Stayed 1 night

Internet not so good

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Service

Service consistently earns praise for warm, helpful staff and efficient check‑in, though occasional issues occur with short staffing, bar service, or slow responses. Overall sentiment is strongly positive.

Related guest reviews

10

Luke

Apr 23, 2025

·

Stayed 1 night

Brilliant stay, staff at check in and for meals couldn’t have been more friendly. Wouldn’t hesitate in staying again. The dinner, bed and breakfast package is also extremely good value.

10

Stephen

Jul 2, 2025

·

Stayed 1 night

Very friendly staff. Excellent breakfast (huge choice). Good shower. A/C in room very good. Plenty of free parking.

10

JAMES

Dec 31, 2022

·

Stayed 3 nights

Overall very good. Bed not as comfortable as premier Inn. Swimming pool and leisure facilities excellent. Breakfast very good, although we had booked a vegan and gluten free breakfast for my wife, but unfortunately they ran out of a couple of items on our final morning. Couple of times when I went to reception there was no-one on the desk and had to wait for someone to appear. Overall though we were very satisfied.

10

Sulimanka

Aug 17, 2025

·

Stayed 1 night

Amazing customer service

10

Bernadette

Jun 26, 2025

·

Stayed 2 nights

Accessible room, spacious and air conditioned. Fridge in room. Lovely staff. Quick and friendly check in. Lovely breakfast.

10

Kevin

Aug 26, 2025

·

Stayed 2 nights

Very comfortable rooms, abundant free parking, nice toiletries and lovely staff. Location was also very convenient for visiting my family in Norwich's Golden Triangle. The only small disappointment was that we weren't able to book in for breakfast on the Sunday due to the volume of guests and short staffing of the dining area, which meant we had to go out for breakfast.

2

nicholas

Mar 23, 2023

·

Stayed 1 night

Room electric went off at 6:30pm during our stay. Let reception know, who didn't seem to want to help, no other rooms available, no offer of any alternative option. Electric was fine everywhere else. It's unacceptable to make someone stay in a room with no electric, its dangerous, and a huge health and safety risk

4

Natalie Ann

Feb 15, 2025

·

Stayed 1 night

The receptionist gave us a warm welcome and was very attentive but we felt our stay went a little down hill after this. There was a very loud man walking around the hotel shouting and swearing we weren’t sure if he was a staff member or guest as he was using cleaning supplies. The spa and gym area was very dissapointing. The male changing rooms had no cubicles for changing, the gym was packed and you couldn’t get on any equipment. The pool area was not set up for a spa/relaxation area as you might expect when it is advertised as a spa hotel, it was noisy and very open to being looked at by all the male gym users that made you feel very uncomfortable. The sauna was out of order. We had children running up and down our corridor very early and then a cleaner starting hovering and cleaning adjacent rooms at 9am. Fair to say we did not have a relaxing stay and could not sleep in. The staff at the bar area could use some training using the coffee machine. The first staff member that took my order said he didnt know how to make a latte so bare with him it might be bad, then handed us to another staff member who had to make our drinks twice because she said she did it wrong. I would not stay here again.

10

Tanya

Jan 7, 2024

·

Stayed 1 night

Check in was quick and efficient. Staff were friendly and helpful. We booked breakfast which was good quality, varied and well labelled. Made use of the gym which was fairly wrll equipped.

10

michael

Sep 28, 2025

·

Stayed 2 nights

Nice welcome

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Location

Convenient for Norwich city, UEA and the hospital, with good bus links and easy road access; many find it a short drive rather than a walk. Free parking supports visits into town.

Related guest reviews

10

GRAHAM

Aug 4, 2025

·

Stayed 2 nights

Easy access to Norwich centre, large car park, great reception area and bar and restaurant. Great stay, I will be back.

6

Susie

Aug 12, 2025

·

Stayed 2 nights

The good: plentiful free parking. Staff were efficient and friendly. Breakfast had a good range and vegan options were available. Location was good (6 mins from Norwich city centre). Beds were firm and pillows were decent. The bad: the bathroom in a standard room is like one of those puzzles you used to get in the 90's. The ones where you had a flat plastic square and there were several tiles, and you have to move them into the correct position to form the picture. Remember those? That's like the bathroom. It's very small. Getting into the shower takes some serious manoeuvring and to be frank, if you're a little bit chunky, you might struggle. The ugly: cleanliness generally was very good. There was a hair ball in the bathroom that (hopefully) was from the previous occupants hairbrush so it wasn't perfect. I wasn't particularly bothered by it, but if you're a bit fussy or a bit "Monica" you might not think that's good enough. Perfectly good hotel for a weekend. Would probably consider somewhere else (or a more expensive room) for anything longer.

10

Vincent

Dec 11, 2023

·

Stayed 2 nights

The hotel has a nice swimming pool with a sauna, steam room and gym which both my wife and I enjoy. We used the hotel as a base to visit Norwich and although it is not quite walkable it is still a very short car or taxi drive. The hotel room in comfortable with all the usual amenities. Food and drink are available but we did not avail ourselves of these services. Nice place for a weekend stay.

8

Edward

May 5, 2024

·

Stayed 1 night

Nice staff, convenient location, fair rate

10

Peter

Dec 5, 2023

·

Stayed 1 night

Handy for shopping ,which are a few hundred meters away, also on a bus route to Norwich. Parking is free at this hotel It was very easy to check in ,the receptionist was very chatty, made us feel at ease. The only down point to make was the soundproofing from the floor above sounded like a herd of elephants.

6

edward

Aug 18, 2025

·

Stayed 1 night

The location is very convenient for a night south of Norwich with a drive south ahead of us in the morning.

10

Michael

Sep 6, 2023

·

Stayed 2 nights

Hotel was away from main town , and was clean and tidy. Very good local bus service to Norwich

10

Peter

Mar 20, 2024

·

Stayed 1 night

Very friendly, well placed for visiting Norwich. Good bus links into the city. Free parking too

10

Dianne

Jul 13, 2024

·

Stayed 4 nights

Very attractive & good renovated hotel. Decoration good, standard room shower room is a bit tight. Excellent breakfast, lovely staff, pool, sauna & jaccuzzi. Adequate car parking, on bus routes to Norwich, although these are no good evening times.

10

Lidia

Sep 24, 2023

·

Stayed 2 nights

My husband and I traveled to visit our son at Norwich Hospital and stayed for two nights only, the proximity to the hospital was great for a short taxi drive. Hotel is clean and comfortable, breakfast and dinner areas very clean and food was very tasty and good variety. Staff is very friendly and helpful with all our requests and questions. I would stay here again if need be. Norwich is a very relaxing lovely town!

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Dining

Breakfast is widely praised for quality and variety, including gluten‑free and vegan options. Dinner and bar experiences are mixed, with limited menus, occasional unavailability or poor dishes, and one serious hygiene incident, though DB&B value and room service draw positives.

Related guest reviews

10

Luke

Apr 23, 2025

·

Stayed 1 night

Brilliant stay, staff at check in and for meals couldn’t have been more friendly. Wouldn’t hesitate in staying again. The dinner, bed and breakfast package is also extremely good value.

6

Susie

Aug 12, 2025

·

Stayed 2 nights

The good: plentiful free parking. Staff were efficient and friendly. Breakfast had a good range and vegan options were available. Location was good (6 mins from Norwich city centre). Beds were firm and pillows were decent. The bad: the bathroom in a standard room is like one of those puzzles you used to get in the 90's. The ones where you had a flat plastic square and there were several tiles, and you have to move them into the correct position to form the picture. Remember those? That's like the bathroom. It's very small. Getting into the shower takes some serious manoeuvring and to be frank, if you're a little bit chunky, you might struggle. The ugly: cleanliness generally was very good. There was a hair ball in the bathroom that (hopefully) was from the previous occupants hairbrush so it wasn't perfect. I wasn't particularly bothered by it, but if you're a bit fussy or a bit "Monica" you might not think that's good enough. Perfectly good hotel for a weekend. Would probably consider somewhere else (or a more expensive room) for anything longer.

10

Stephen

Jul 2, 2025

·

Stayed 1 night

Very friendly staff. Excellent breakfast (huge choice). Good shower. A/C in room very good. Plenty of free parking.

8

Chris

Nov 23, 2024

·

Stayed 1 night

Unfortunately, the dinner was poor - fatty & stringy chicken. But breakfast was excellent. Good quality food, great variety, excellent service. Such a contrast!

2

Jack

Aug 10, 2024

·

Stayed 1 night

My noodle soup for dinner came with a dead fly and a hair in it. The restaurant manager was very good but I cancelled breakfast and opted for McDonalds. When I went outside for a cigarette at 11pm, I saw a mouse run down the hallway. Reported to the staff in the morning. Rooms were awkwardly small, thin walls, and the TV was just on the side of a desk and you couldn't easily watch it from bed without craning your neck. The shower was visibly grimey, the shower on/off valve felt like it was about to fall off, most plug sockets weren't even installed properly in the side of the bed and were visibly wonky. One plug socket was damaged and looked like it was falling off. £90 is insanely expensive for that, and the place is not fit to eat in. Flies in the food and mice running down hallways point to real issues with cleanliness and pest control.

10

Greg

May 19, 2025

·

Stayed 1 night

good breakfast quality. All good.

8

Dermot

Nov 30, 2024

·

Stayed 1 night

Good staff at reception and friendly welcome Limited food selection and poor dining surroundings Bar staff not v friendly and limited beef selection

8

John

Dec 8, 2024

·

Stayed 2 nights

Very limited menu and even then 3 items not available on a Friday evening 😕

10

Nisha

Apr 13, 2025

·

Stayed 4 nights

One of the best Holiday Inn we have stayed at with great spa facilities including swimming, sauna, steam and jacuzzi. Also catered for gluten free, vegan and vegetarian options in breakfast and dining options. Decent breakfast with nice smoothies! We booked a premium room so had complimentary mini bar replenished everyday with free water, chocolates, crisps and pepsi. My daughter enjoyed playing in the kids area with table football, jengha and 4 in a row! Staff were very helpful and nice too. Special thanks to Laura who was more than happy to help with a smile always! Great experience and would definitely visit again!

8

Heather

Dec 4, 2023

·

Stayed 1 night

Great room service

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AI-generated summary based on recent guest reviews

Month	Average price
January	$101
February	$112
March	$113
April	$121
May	$125
June	$124
July	$128
August	$133
September	$127
October	$117
November	$110
December	$104

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $115	5 $139
6 $93	7 $138	8 $166	9	10 $123	11 $111	12 $145
13 $91	14 $138	15 $158	16 $158	17 $131	18 $100	19 $124
20 $92	21 $144	22 $145	23 $145	24 $127	25 $110	26 $138
27 $87	28 $144	29 $141	30 $141

Su	Mo	Tu	We	Th	Fr	Sa
				1 $113	2 $122	3 $135
4 $87	5 $120	6 $162	7 $145	8 $122	9 $111	10 $145
11 $90	12 $137	13 $150	14 $151	15 $110	16 $116	17 $150
18 $80	19 $112	20 $154	21 $136	22 $107	23 $103	24 $146
25 $86	26 $112	27 $131	28 $131	29 $117	30 $113	31 $129

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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FAQs about Holiday Inn Norwich, Ipswich Road by IHG

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