Holiday Inn Express York by IHG

Facilities are basic but practical: free parking on site, an adjacent Toby Carvery, EV charging, and a small bar with 24/7 hot drinks. Notably, there’s no lift and no air conditioning, and parking can feel limited at busy times.

Rooms and public areas are generally clean and often described as spotless. However, recurring issues include bathroom odours, mouldy sealant or tired grout, occasional missed housekeeping, and some maintenance problems like damp carpets or broken tiles.

Rooms are basic and functional, with good showers, but many note soft or sagging mattresses and noise from corridors or neighbouring rooms. Lack of air conditioning, limited storage, occasional small room sizes, and spotty Wi‑Fi are recurring drawbacks.

Service is a standout, with numerous mentions of warm, proactive staff who accommodate early check‑ins, room changes, and special requests. A few guests reported reception strain and isolated booking or room allocation issues.

Set on the outskirts, it’s handy for drivers with park‑and‑ride nearby and shopping areas close by, but not ideal for walking into York. Several guests noted taxi costs and occasional difficulty finding the entrance/postcode.

Breakfast is widely praised for being included, fresh and with a decent range; staff accommodate dietary needs and provide non‑dairy milk. Some guests found hot items lukewarm, vegetarian options limited, and the coffee machine occasionally out of service; evening meals rely on the Toby next door.