Name: The Black Swan - The Inn Collection Group
Address: Market Place, Helmsley, England, United Kingdom, Helmsley, North Yorkshire, GB
Price range: $120–$412 per night
Rating: 8.37

What guests think

Travellers describe The Black Swan - The Inn Collection Group as a charming, centrally located inn with friendly staff, comfortable rooms, and a lovely beer garden, though parking is limited and the historic building involves many stairs and no lift.

Food and breakfasts are frequently enjoyed, but several reviews note inconsistent quality and occasionally slow or disorganised morning service with items running out. Cleanliness is generally solid, though a few guests report lapses or tired common areas. It is dog friendly, which some value and others prefer to be kept separate from dining spaces. Expect a characterful stay in the heart of Helmsley with some trade‑offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is limited, tight, and first come first served, and the historic multi-level building has many stairs and no lift; the beer garden is a frequent highlight.

Related guest reviews

8

janet

Jul 13, 2025

·

Stayed 5 nights

We had a lovely stay at The Black Swan. Our rooms were very comfortable and clean. Some areas of the hotel are a little tired, but generally it is a nice comfortable hotel. It has a lovely beer garden, which we used every evening for a pre dinner drink. We only ate in the restaurant one evening and the food was fine, nothing amazing, but it was all ok. The breakfast said served until 9.30, which is quite early anyway. We were down and ordering by 9.15, but a.lot of the things had run out eg fruit, little pasties. By 9.40 they had turned off the toaster and everything was cleared. We felt this should have been left until 10.00, or at least until the last people had finished. We definitely felt we were an inconvenience coming to breakfast at 9.15, having to ask for milk, tea, cutlery etc. We don"t think coming to breakfast at 9.15, when we're on holiday is a lot to ask. The actual cooked breakfast was generally good though. The staff were a mixture of friendly and abrupt, with some being quite curt with us. Others were friendly though. Generally we liked it there and had a good stay.

10

Julie

Oct 26, 2025

·

Stayed 1 night

Lovely comfortable room, free parking, great staff

8

Stephen

Nov 9, 2025

·

Stayed 2 nights

Excellent room and bathroom, parking is a problem compared with the distant past. Breakfast and housekeeping staff very pleasant and helpful

10

Roxane

Jul 10, 2025

·

Stayed 1 night

It is in the heart of the little town which makes walking to everything easy. The staff were very nice and love the hotel as much as we did. No elevator for those that over pack!

10

Andrew

Jul 1, 2025

·

Stayed 2 nights

Lovely beer garden with the option to eat meals in the beer garden Parking was a bit hit and miss as there are a lot of rooms and not a lot of parking spaces Staff were very friendly and meals very good Accommodation was very comfortable and rooms were quiet Highly recommended

8

Liz

Jun 4, 2023

·

Stayed 2 nights

All staff friendly and helpful, food and drink good and service timely. Rooms comfortable and fan provided to cool rather warm room. Good shower but water flow not adjustable. There was no lift but staff carried luggage upstairs. Car parking provided but a bit tight and not close enough for older people with luggage!

10

Kay

Jul 24, 2025

·

Stayed 1 night

We arrived tired after visiting elsewhere in the area. Check in quick and easy. Our room was well appointed and quiet and spotlessly clean. The beer garden was gorgeous, a great space for relaxing. The bed was so comfortable and we really appreciated the standing fan as the weather was very warm. The breakfast was great with quick service and friendly staff. Check out was quick and efficient. The whole place had a lovely atmosphere and we really enjoyed our stay with you, thank you

10

David

Aug 12, 2023

·

Stayed 3 nights

Enjoyed our stay only down side being lots of stairs no lift in this beautiful old building. Parking can be a challenge not many spaces and on a first come first served basis. We were lucky enough to have a blue badge so could park out front free.

8

Colin

Sep 5, 2025

·

Stayed 2 nights

Nice Good standard room. Interesting Building many corridors. Good Quality food. Parking out the front is very time limited.

6

Alexander

Jul 11, 2025

·

Stayed 3 nights

Parking at/near hotel is pretty dire and very inconvenient for getting suitcases in an out. Ended up having to pay a small fortune to park on square opposite

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Cleanliness

Rooms are generally clean, but guests report occasional issues such as dirty items, limescale in kettles, and carpets needing attention, alongside comments that some areas look a little tired.

Related guest reviews

8

janet

Jul 13, 2025

·

Stayed 5 nights

We had a lovely stay at The Black Swan. Our rooms were very comfortable and clean. Some areas of the hotel are a little tired, but generally it is a nice comfortable hotel. It has a lovely beer garden, which we used every evening for a pre dinner drink. We only ate in the restaurant one evening and the food was fine, nothing amazing, but it was all ok. The breakfast said served until 9.30, which is quite early anyway. We were down and ordering by 9.15, but a.lot of the things had run out eg fruit, little pasties. By 9.40 they had turned off the toaster and everything was cleared. We felt this should have been left until 10.00, or at least until the last people had finished. We definitely felt we were an inconvenience coming to breakfast at 9.15, having to ask for milk, tea, cutlery etc. We don"t think coming to breakfast at 9.15, when we're on holiday is a lot to ask. The actual cooked breakfast was generally good though. The staff were a mixture of friendly and abrupt, with some being quite curt with us. Others were friendly though. Generally we liked it there and had a good stay.

10

Norma

Jun 27, 2023

·

Stayed 2 nights

Had a fab weekend away at the Black Swan Helmsley. Lovely welcoming staff and very attentive to make our stay just great. Food and drinks very nice and rooms very clean and comfortable. Thankyou

8

eric

Aug 21, 2024

·

Stayed 1 night

Staff are amazing people. However, the bathroom was disgusting with human pubic hair on the floor and bathtub. No toiletry supplies and had to get some at the front desk. Attempted to send photos, but email was bounced back.

10

Wendy

Jun 23, 2024

·

Stayed 1 night

Had a lovely stay. Room was bery clean. Staff were friendly

10

Murray

Dec 13, 2024

·

Stayed 2 nights

Great location. Staff very good. Breakfast great. Carpets throughout could do with cleaning or replacing. Dogs throughout which was fine for me. My partner is allergic and reacted in the room as if dogs had been in there.

8

Deborah

Sep 16, 2024

·

Stayed 3 nights

I loved everything about the Black Swan except for the attention to detail when it came to cleanliness Pillowcase so I’m one of the beds was dirty was not replaced

10

David

Dec 13, 2024

·

Stayed 1 night

A one night stay but will be back. Room was spacious and the bed was huge. Bathroom was clean and the toilet was fitted with soft close lids. I just hate lid slams at daft O clock in the morning. The reception staff were polite friendly and helpful. We ate an evening meal in the hotel, fortunately we ate early, as there was a lot of diners that night and the staff were struggling. The food was cooked to order we enjoyed the pie and the steamed pudding. Excellent chips. My boss had the pineapple and coconut sweet which was different and tasty. Would happily recommend the hotel.

10

Pam

Apr 26, 2024

·

Stayed 1 night

Check in was before 3 which was good ! All staff are excellent and breakfast was 1st class Room very clean and spacious ! Will stay again

10

Kay

Jul 24, 2025

·

Stayed 1 night

We arrived tired after visiting elsewhere in the area. Check in quick and easy. Our room was well appointed and quiet and spotlessly clean. The beer garden was gorgeous, a great space for relaxing. The bed was so comfortable and we really appreciated the standing fan as the weather was very warm. The breakfast was great with quick service and friendly staff. Check out was quick and efficient. The whole place had a lovely atmosphere and we really enjoyed our stay with you, thank you

8

sharon

Jun 12, 2025

·

Stayed 1 night

Stayed at The Black Swan for an overnight trip. Location excellent, lovely walks from the door. Took our dog, were provided with a room close to an outside door which was great. Room very clean and spacious. Bed was comfortable. Quiet room. Staff at the hotel were lovely and made us feel welcome. Lovely sunny beer garden which we sat in and enjoyed our evening meal with drinks. Parking was tight and limited but again we were lucky to have got a space when we arrived. We were shocked about the 3 star food hygiene rating and this put us off wanting to eat here. However we enjoyed our meals after deciding we should try. The kettle in the room was also full of limescale. These are the only two faults I could complain about. I’m hoping they are working towards improving there scores on the door and will change the kettle in the room (42) Thankyou for our stay.

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Rooms

Rooms are usually comfortable and often spacious, though sizes vary and a few are small or affected by noise or temperature; amenities can be basic and Wi‑Fi can be unreliable in places.

Related guest reviews

6

Gareth

Apr 6, 2025

·

Stayed 1 night

Seemed understaffed and stressy. Staff quite rude at times. Breakfast was slow, and overcooked/dry. Room lacked basics such as bar of soap, flannel, or bottle of water. Not cool for £215 room. Room was comfy though, location excellent, and the building quaint and excellent. Would have given a higher score if staff had been nicer and room had more to it. Not a luxury hotel experience.

10

David

Dec 21, 2024

·

Stayed 1 night

Lovely room for an overnight stay. Warm, comfortable and nicely decorated.Quite a small space but not cramped. Very comfortable king size bed. Included breakfast excellent with buffet and hot choices. 1 tiny issue All ‘singing dancing’ tv needs instruction sheet!

8

Andrew

Jan 23, 2023

·

Stayed 2 nights

Friendly staff and interesting building. Had a big room, plenty of space for dog, only downside was the bathroom was freezing cold and the bedroom only just tolerable

8

Anna

Jun 2, 2025

·

Stayed 1 night

Comfy bed for the night

10

Carole

Apr 26, 2023

·

Stayed 4 nights

Stayed for 4 nights in deluxe double. Room and bathroom a good size. Comfy super king bed. Plenty of plug sockets and storage space. Tea making facilities and safe in room. Fantastic shower. Iron and ironing board in room. Lots of dining space in the hotel. Food was superb. Full English was excellent. Had evening meal a couple of nights and the food was very good. All the staff were exceptionally friendly, cheerful and helpful. Helmsley is a beautiful town too so great location. Hotel car park is small though but our stay was out of season so ok. Broadband was a bit hit and miss. If revisiting the area would certainly stay there. Had a lovely time. Big thank you to The Black Swan.

10

Andrew

Jul 1, 2025

·

Stayed 2 nights

Lovely beer garden with the option to eat meals in the beer garden Parking was a bit hit and miss as there are a lot of rooms and not a lot of parking spaces Staff were very friendly and meals very good Accommodation was very comfortable and rooms were quiet Highly recommended

8

Liz

Jun 4, 2023

·

Stayed 2 nights

All staff friendly and helpful, food and drink good and service timely. Rooms comfortable and fan provided to cool rather warm room. Good shower but water flow not adjustable. There was no lift but staff carried luggage upstairs. Car parking provided but a bit tight and not close enough for older people with luggage!

10

Alan

Sep 14, 2025

·

Stayed 2 nights

We had a big room which fitted us nicely. Check in was efficient and easy. Food and drink both good ( we ate in one night) staff were all friendly and helpful, no complaints at all!

6

lesley

Jun 5, 2023

·

Stayed 1 night

the room was really small more like a cupboard number 63 avoid if you can as its not big enough to swing a cat around as we were only staying the one night i didn't complain but if i had been staying longer certainly would on the plus side it was clean. Bar areas and outside were plentiful although when the sun comes out people are vying for the tables in the sun. Quite a lot of steps into the beer garden so be careful as one of our party tripped and that was before alcohol! The chairs in the bar areas could have been a little more plush as they weren't the best for comfort.

4

Andreas

Aug 26, 2025

·

Stayed 1 night

We started our tour on the Cleveland Way in Helmsley. After a Long day we got. a room near the kitchen wich was noisy and not really comfortable. All in all was the hotel not the price valid we payed

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Service

Staff are widely described as friendly, welcoming, and efficient, though several reviews mention understaffing and slow or disorganised breakfast service, with occasional curt interactions.

Related guest reviews

10

Robert

Feb 22, 2025

·

Stayed 2 nights

We had a lovely stay at the Black Swan. Very impressed with the staff very friendly and efficient. Breakfast was nice and the lunches and evening meals were very good too. Ideal location and lovely homely feel. Would definitely visit again, good value for money

6

Gareth

Apr 6, 2025

·

Stayed 1 night

Seemed understaffed and stressy. Staff quite rude at times. Breakfast was slow, and overcooked/dry. Room lacked basics such as bar of soap, flannel, or bottle of water. Not cool for £215 room. Room was comfy though, location excellent, and the building quaint and excellent. Would have given a higher score if staff had been nicer and room had more to it. Not a luxury hotel experience.

10

Adam

Oct 15, 2025

·

Stayed 2 nights

Nice to be back again . Staff were awesome !

10

Christopher

Aug 14, 2024

·

Stayed 1 night

Lovely hotel with a great team of staff. Nothing was too much and always on hand to check everything was okay

8

nikki

Jul 28, 2025

·

Stayed 1 night

Evening restaurant staff amazing. Good pub food . Breakfast staff miserable and unhelpful . Extremely poor service . Items run out , no greeting , no instructions. Frankly look like they hate their job . Real shame as nice pub and lovely location

6

Malcolm

Mar 19, 2025

·

Stayed 1 night

Disappointing service, understaffed.

10

anthony

Dec 15, 2024

·

Stayed 3 nights

We had 3 night stay at the black swan and was just as good as previous stays.we are looking forward to returning asap,we were so well looked after by all,really good breakfast and good poached eggs.many thanks.

10

Alan

Sep 14, 2025

·

Stayed 2 nights

We had a big room which fitted us nicely. Check in was efficient and easy. Food and drink both good ( we ate in one night) staff were all friendly and helpful, no complaints at all!

10

Kay

Jul 24, 2025

·

Stayed 1 night

We arrived tired after visiting elsewhere in the area. Check in quick and easy. Our room was well appointed and quiet and spotlessly clean. The beer garden was gorgeous, a great space for relaxing. The bed was so comfortable and we really appreciated the standing fan as the weather was very warm. The breakfast was great with quick service and friendly staff. Check out was quick and efficient. The whole place had a lovely atmosphere and we really enjoyed our stay with you, thank you

6

Dave

Jul 6, 2023

·

Stayed 7 nights

Service level has dropped significantly, not because of the staff but because of a new rule that you now have to stand in a long line to order anything. Food quality has dropped and parking can be a real problem.

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Location

Excellent, central position on Helmsley’s market square with easy access to local walks and the North York Moors.

Related guest reviews

8

Alan

Oct 3, 2025

·

Stayed 2 nights

An OK stay, common areas are a little tired, first morning we waited 20 mintes for someone to bring a menu and take our order, second morning was better. Great location with easy access to North York Moors.

8

Robyn

Aug 6, 2025

·

Stayed 1 night

Location is very central and located on the town square. Parking is as stated on the website, first in gets a spot otherwise it’s street or pay in the square. Very rambling old hotel with new extensions. Helpful staff and meals were enjoyable.

10

Amelia

Oct 6, 2023

·

Stayed 1 night

Wonderful building, great food, very comfortable stay, perfect location and friendly staff.

10

Roxane

Jul 10, 2025

·

Stayed 1 night

It is in the heart of the little town which makes walking to everything easy. The staff were very nice and love the hotel as much as we did. No elevator for those that over pack!

8

Diane

Dec 6, 2022

·

Stayed 19,331 nights

I liked its position in the centre of Helmsley

8

Michael

Oct 26, 2024

·

Stayed 1 night

Good location on the market place in Helmsley. Good service, delicious food, comfortable room. Quaint building with lots of character. Thank you.

8

John

Sep 14, 2023

·

Stayed 1 night

Second time staying here. Nice option right on the Square. The pub, food, beer garden especially all nice. Rooms good, but vary a bit. No complaints.

8

Jason

Nov 3, 2024

·

Stayed 3 nights

Great location. Nice pub.

10

Stephen

Jun 30, 2025

·

Stayed 1 night

Very good no complaints. Nice ambiance and great location.

8

sharon

Jun 12, 2025

·

Stayed 1 night

Stayed at The Black Swan for an overnight trip. Location excellent, lovely walks from the door. Took our dog, were provided with a room close to an outside door which was great. Room very clean and spacious. Bed was comfortable. Quiet room. Staff at the hotel were lovely and made us feel welcome. Lovely sunny beer garden which we sat in and enjoyed our evening meal with drinks. Parking was tight and limited but again we were lucky to have got a space when we arrived. We were shocked about the 3 star food hygiene rating and this put us off wanting to eat here. However we enjoyed our meals after deciding we should try. The kettle in the room was also full of limescale. These are the only two faults I could complain about. I’m hoping they are working towards improving there scores on the door and will change the kettle in the room (42) Thankyou for our stay.

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Dining

Many guests enjoy the pub meals and cooked breakfasts, but feedback is inconsistent, citing not-hot dishes, items running out, queuing to order, and limited late-evening food availability.

Related guest reviews

8

janet

Jul 13, 2025

·

Stayed 5 nights

We had a lovely stay at The Black Swan. Our rooms were very comfortable and clean. Some areas of the hotel are a little tired, but generally it is a nice comfortable hotel. It has a lovely beer garden, which we used every evening for a pre dinner drink. We only ate in the restaurant one evening and the food was fine, nothing amazing, but it was all ok. The breakfast said served until 9.30, which is quite early anyway. We were down and ordering by 9.15, but a.lot of the things had run out eg fruit, little pasties. By 9.40 they had turned off the toaster and everything was cleared. We felt this should have been left until 10.00, or at least until the last people had finished. We definitely felt we were an inconvenience coming to breakfast at 9.15, having to ask for milk, tea, cutlery etc. We don"t think coming to breakfast at 9.15, when we're on holiday is a lot to ask. The actual cooked breakfast was generally good though. The staff were a mixture of friendly and abrupt, with some being quite curt with us. Others were friendly though. Generally we liked it there and had a good stay.

10

Carole

Apr 26, 2023

·

Stayed 4 nights

Stayed for 4 nights in deluxe double. Room and bathroom a good size. Comfy super king bed. Plenty of plug sockets and storage space. Tea making facilities and safe in room. Fantastic shower. Iron and ironing board in room. Lots of dining space in the hotel. Food was superb. Full English was excellent. Had evening meal a couple of nights and the food was very good. All the staff were exceptionally friendly, cheerful and helpful. Helmsley is a beautiful town too so great location. Hotel car park is small though but our stay was out of season so ok. Broadband was a bit hit and miss. If revisiting the area would certainly stay there. Had a lovely time. Big thank you to The Black Swan.

6

Lluis

Feb 18, 2025

·

Stayed 1 night

I have to admit that, in my case, I didn’t enjoy at all. Staff is so inflexible, I was in a business trip. Impossible to get a cold sandwich after 9pm (arrived at 9:07) no other options in town except an Indian. The hotel is pet friendly which I like but for the rest not an option for me. A pity because I was expecting something different. The rooms are fine but too many steps and a bit caotic

10

marilyn

Aug 14, 2023

·

Stayed 2 nights

Breakfast and evening meal on all occasions was not very hot.

8

nikki

Jul 28, 2025

·

Stayed 1 night

Evening restaurant staff amazing. Good pub food . Breakfast staff miserable and unhelpful . Extremely poor service . Items run out , no greeting , no instructions. Frankly look like they hate their job . Real shame as nice pub and lovely location

4

Julie

Oct 17, 2025

·

Stayed 1 night

Poor quality, didn’t taste very good

10

Alexander

Nov 18, 2025

·

Stayed 1 night

Berg good hotel, great service breakfast was excellent

10

Lisa

Feb 20, 2024

·

Stayed 1 night

You get the sense this is the best place to stay in Helmsley which is delightful. The historic nature of the hotel lends a timeless quality to it. Fabulous room with a view that makes you feel as if you’ve travelled back in time. Delicious food and wine! Highly recommended.

6

Simon

Mar 6, 2023

·

Stayed 2 nights

1st breakfast rushed but not usual quality. Bacon was leathery and sausage cold. 2nd morning ok but evening meal for my wife was not great. Belly pork not well rendered down. Meal wasn’t charged for, without question. Staff very friendly.

6

Dave

Jul 6, 2023

·

Stayed 7 nights

Service level has dropped significantly, not because of the staff but because of a new rule that you now have to stand in a long line to order anything. Food quality has dropped and parking can be a real problem.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$126
February	$125
March	$134
April	$136
May	$154
June	$165
July	$160
August	$169
September	$155
October	$157
November	$137
December	$146

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $412	5 $331
6 $196	7 $209	8 $255	9 $255	10 $250	11 $201	12 $304
13 $182	14 $242	15 $236	16 $282	17 $242	18 $263	19 $296
20 $182	21 $188	22 $201	23 $215	24 $209	25 $236	26 $242
27 $182	28 $182	29 $174	30 $269

Su	Mo	Tu	We	Th	Fr	Sa
				1 $182	2 $250	3 $263
4 $174	5 $134	6 $120	7 $120	8 $120	9 $155	10 $255
11 $120	12 $142	13 $134	14 $128	15 $120	16 $147	17 $201
18 $120	19 $120	20 $128	21 $155	22 $134	23 $215	24 $263
25 $188	26 $161	27 $161	28 $169	29 $155	30 $215	31 $228

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

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Check-in instructions

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FAQs about The Black Swan - The Inn Collection Group

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