Caribbean Paradise Hotel & Spa - 5th Avenue
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47 $US
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From
47 $US
/nuit
À propos de cet établissement
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. Cet hôtel de style Art déco propose également l'accès Wi-Fi à Internet grat...
Équipements
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. Cet hôtel de style Art déco propose également l'accès Wi-Fi à Internet gratuit et un service d'assistance pour les visites touristiques ou l'achat de billets.
Services de l'établissement
Les équipements et services proposés incluent une réception ouverte 24 h/24, un personnel polyglotte et un coffre-fort à la réception. Un parking payant sans service de voiturier est disponible dans l'enceinte de l'hébergement.
Repas
Lors de votre séjour dans cet hôtel, vous pourrez prendre vos repas dans votre chambre grâce au service d'étage (horaires limités).
Chambres
Les 37 chambres climatisées de l'hébergement vous invitent à la détente et comprennent une télévision à écran plasma. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes numériques. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également un pommeau de douche à « effet pluie » et des articles de toilette gratuits. Les prestations offertes par l'hébergement comprennent un coffre-fort (suffisamment grand pour accueillir un ordinateur portable) et le service d'entretien est assuré tous les jours.
Emplacement
En choisissant Caribbean Paradise Hotel & Spa - 5th Avenue, à Playa del Carmen, vous serez dans le centre-ville, à deux pas du site Rue commerçante Quinta Avenida et à moins de 10 minutes de marche du site Mamitas Beach Club. Cet hôtel avec spa se trouve à 0,5 km de Plage principale de Playa del Carmen et à 2 km de Terminal maritime Playa del Carmen.
À proximité
Centre commercial Quinta Alegría Shopping Mall(0.1 miles)
Rue commerçante Quinta Avenida(0.1 miles)
Calle 12(0.2 miles)
Rue du Cœur(0.2 miles)
Église catholique Nuestra Señora del Carmen(0.2 miles)
Musée des merveilles 3D(0.3 miles)
Mario Villanueva Madrid(0.3 miles)
Mamitas Beach Club(0.3 miles)
Quai Navega(0.3 miles)
Plage principale de Playa del Carmen(0.3 miles)
Gran Casino Riviera(0.3 miles)
Chabad Playa del Carmen(0.4 miles)
Musée Frida Kahlo(0.4 miles)
Playa del Carmen Lighthouse(0.4 miles)
Marché Playa del Carmen(0.4 miles)
Aéroport international Cozumel (CZM)(22.2 miles)
Aéroport international de Cancún (CUN)(34.7 miles)
Aéroport international de Tulum (TQO)(65.4 miles)
Parking
Navette aéroport
Piscine
Chambres non-fumeurs
Organisation d'excursions
Ménage
Emplacement
5th Avenida Esquina Avenida Constituyentes Col. Centro, Centre-ville de Playa del Carmen, Playa del Carmen, Solidaridad, Quintana Roo, Mexique
Centre commercial Quinta Alegría Shopping Mall (0.1 miles)
Rue commerçante Quinta Avenida (0.1 miles)
Calle 12 (0.2 miles)
Rue du Cœur (0.2 miles)
Église catholique Nuestra Señora del Carmen (0.2 miles)
Musée des merveilles 3D (0.3 miles)
Options de chambre
6
Deluxe Queen Room with Balcony
1 Grand Lit Double
Couchages 2
215 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
6
Master Double Suite with Jacuzzi Balcony and City Views
1 Très Grand Lit Double
et 1 Lit Double
Couchages 4
377 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privéeBaignoire à remous privée intérieureBaignoire à remous privée
11
Superior Poolside Double Room
2 Grands Lits Doubles
Couchages 4
269 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
7
Junior Suite with Balcony
1 Grand Lit Double
Couchages 2
269 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
7
Deluxe Double Room with Balcony
2 Lits Doubles
Couchages 4
215 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
10
Master Suite with Jacuzzi, Balcony and City Views
1 Très Grand Lit Double
Couchages 2
377 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privéeBaignoire à remous privée intérieureBaignoire à remous privée
Avis des voyageurs sur Caribbean Paradise Hotel & Spa - 5th Avenue
7.5
Bien
Basé sur 1 245 avis vérifiés
Qui séjourne ici ?
Affaires
4%
Couples
34%
Familles
34%
Groupes
20%
Solo
6%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Caribbean Paradise Hotel & Spa - 5th Avenue, les voyageurs apprécient l'emplacement central sur la 5th Avenue et le personnel accueillant, tout en notant fréquemment la musique forte provenant des clubs voisins jusque tard dans la nuit, un ascenseur hors service et des problèmes d'entretien, notamment au niveau de la piscine et des installations.
Équipements
Propreté
Chambres
Service
Emplacement
Repas
Ces informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Caribbean Paradise Hotel & Spa - 5th Avenue, les voyageurs apprécient l'emplacement central sur la 5th Avenue et le personnel accueillant, tout en notant fréquemment la musique forte provenant des clubs voisins jusque tard dans la nuit, un ascenseur hors service et des problèmes d'entretien, notamment au niveau de la piscine et des installations.
Les chambres sont simples et généralement propres, mais les commentaires signalent un entretien inégal, des odeurs d'égout occasionnelles, une connexion Wi-Fi instable, des matelas fermes et des chambres chaudes à l'arrivée en raison de la climatisation qui ne fonctionne pas. Le petit-déjeuner est limité et se prend dans un établissement partenaire à proximité, à partir de 8 heures, mais le spa sur place reçoit des éloges constants. Attendez-vous à un établissement animé et économique sur la 5th Avenue plutôt qu'à une retraite calme et raffinée.
Équipements
Propreté
Chambres
Service
Emplacement
Repas
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les installations sont mitigées : l'ascenseur est souvent hors service et certaines escaliers n'ont pas de rampes, la piscine est petite et est fréquemment signalée sale ou en maintenance, et le bar de la piscine est fermé. Le parking souterrain est payant et exigu, tandis que le spa sur place est bien noté.
Avis de voyageur à ce sujet
2
Amy
26 juil. 2024
·
A séjourné 2 nuits
Super disappointing. I booked two nights to stay here in May. When I arrived the place was under reconstruction for the pool and no facilities were available- NO POOL in summer! I expressed my disappointment and the manager said he will refund me 1 night if I stay one night. I agreed and gave them a hand written complaint AND my bank details. I have been chasing the refund for the second night for months!! Now they are ignoring my messages and I haven’t received anything. Do not stay here.
Super disappointing. I booked two nights to stay here in May. When I arrived the place was under reconstruction for the pool and no facilities were available- NO POOL in summer! I expressed my disappointment and the manager said he will refund me 1 night if I stay one night. I agreed and gave them a hand written complaint AND my bank details. I have been chasing the refund for the second night for months!! Now they are ignoring my messages and I haven’t received anything. Do not stay here.
8
Yuli
5 nov. 2025
·
A séjourné 2 nuits
Falta de elevador y más sillas en la alberca
Falta de elevador y más sillas en la alberca
6
maria
16 juil. 2024
·
A séjourné 5 nuits
Pool was being worked on for most of our stay and although there is an elevator they do not allow usage of it. We had to carry lots of luggage to the 3rd and 4th floor. Due to the mishap of the pool we were offered rooms with Jacuzzis so that was nice. Do not recommend this hotel for older people as there is a nightclub next door and the music is blasting until about 3 am, it didn’t bother us but I could see it being a nuisance to other people. Location is awesome as it is literally right next door to La Quinta Avenida. Overall had a good stay, and staff was friendly.
Pool was being worked on for most of our stay and although there is an elevator they do not allow usage of it. We had to carry lots of luggage to the 3rd and 4th floor. Due to the mishap of the pool we were offered rooms with Jacuzzis so that was nice. Do not recommend this hotel for older people as there is a nightclub next door and the music is blasting until about 3 am, it didn’t bother us but I could see it being a nuisance to other people. Location is awesome as it is literally right next door to La Quinta Avenida. Overall had a good stay, and staff was friendly.
8
Miguel
5 oct. 2025
·
A séjourné 2 nuits
Agua de alberca muy sucia
Agua de alberca muy sucia
4
Trine Lind
2 janv. 2026
·
A séjourné 2 nuits
Nice staff. The hotel really needs an upgrade.. Rust everywhere and chalk in the shower. The showerdrain was clogged, but they fixed it. Cleaning was not so good either, black long hairs in the corners on the floor and in the bed. Very noisy neighbourhood (our mistake for not checking this). But it is in the middle of 3 bars. The pool area is not recommended, the pictures in the add is totally mistaken. Dirty pool and filled with chalk around the whole pool. The poolshower is also disgusting. Nice hotel front area and reception, but that was it.
Nice staff. The hotel really needs an upgrade.. Rust everywhere and chalk in the shower. The showerdrain was clogged, but they fixed it. Cleaning was not so good either, black long hairs in the corners on the floor and in the bed. Very noisy neighbourhood (our mistake for not checking this). But it is in the middle of 3 bars. The pool area is not recommended, the pictures in the add is totally mistaken. Dirty pool and filled with chalk around the whole pool. The poolshower is also disgusting. Nice hotel front area and reception, but that was it.
10
WENDY
29 mars 2025
·
A séjourné 2 nuits
Me encantó la ubicación, no usamos el carro porque todo está cerca, sin embargo hay estacionamiento en el hotel, regresaremos sin duda, el personal de 10 y el spa tiene a las mejores!! La mejor experiencia, mil gracias
Me encantó la ubicación, no usamos el carro porque todo está cerca, sin embargo hay estacionamiento en el hotel, regresaremos sin duda, el personal de 10 y el spa tiene a las mejores!! La mejor experiencia, mil gracias
6
Maria Bisgaard
21 nov. 2022
·
A séjourné 1 nuit
Our stay at carribean was with mixed feelings. The hotel service was good when asking the personel. We experienced an overall neglected hotel by the pool especially and they were renovering a new elevator. The pool area was not clean in the Morning. Because of heavy rain the hotel was dripping in water resulting in guests slipping from the stairs. Also the hotel is situated just above a bar playing loud Music until 1.30am. But this is of course Playa del Carmen. The bar by the pool was also closed. A lot of smell Coming from the drains in the room.
Our stay at carribean was with mixed feelings. The hotel service was good when asking the personel. We experienced an overall neglected hotel by the pool especially and they were renovering a new elevator. The pool area was not clean in the Morning. Because of heavy rain the hotel was dripping in water resulting in guests slipping from the stairs. Also the hotel is situated just above a bar playing loud Music until 1.30am. But this is of course Playa del Carmen. The bar by the pool was also closed. A lot of smell Coming from the drains in the room.
8
Damaris
23 mars 2025
·
A séjourné 3 nuits
This property has a wonderful location, right on the corner of 5th Avenue and walkable to the beach and a variety of restaurants. In turn, it can be a little noisy at the night but it didn’t really bother us. The hotel is kept very clean and the decor is charming. We had a wonderful massage at the Spa. Karen at the front desk was very nice, she helped us book our massage and taxis, she gave us information and offered us discounted buffet and beach club. We did try the buffet and it was pretty good. Overall, I would return to this location.
This property has a wonderful location, right on the corner of 5th Avenue and walkable to the beach and a variety of restaurants. In turn, it can be a little noisy at the night but it didn’t really bother us. The hotel is kept very clean and the decor is charming. We had a wonderful massage at the Spa. Karen at the front desk was very nice, she helped us book our massage and taxis, she gave us information and offered us discounted buffet and beach club. We did try the buffet and it was pretty good. Overall, I would return to this location.
8
Abbas
9 janv. 2025
·
A séjourné 3 nuits
The hotel has stopped using elevator and guests need to climb up to the rooms. Loud due to adjacent bar until 3 AM Stairs have no hand rails for safety. Parking garage is extremely small. If you use it ask for help. Location is excellent. Quality of food below average is the fife different restaurants we went. Playa Del Mar is nice but prices are way too higher than California
The hotel has stopped using elevator and guests need to climb up to the rooms. Loud due to adjacent bar until 3 AM Stairs have no hand rails for safety. Parking garage is extremely small. If you use it ask for help. Location is excellent. Quality of food below average is the fife different restaurants we went. Playa Del Mar is nice but prices are way too higher than California
6
Daniela
25 avr. 2025
·
A séjourné 6 nuits
Lo que no nos agradó es que nos tocó hospedarnos en el último piso y no cuenta con elevador, el Estacionamiento es demasiado caro para ser subterráneo y además es todo un rato poder entrar y salir ya que es muy pequeño el acceso, fuera de eso estaba limpio y la estancia cómoda pues sus camas Y almohadas son suaves
Lo que no nos agradó es que nos tocó hospedarnos en el último piso y no cuenta con elevador, el Estacionamiento es demasiado caro para ser subterráneo y además es todo un rato poder entrar y salir ya que es muy pequeño el acceso, fuera de eso estaba limpio y la estancia cómoda pues sus camas Y almohadas son suaves
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les commentaires concernant la propreté sont mitigés : certains clients ont trouvé les chambres propres, mais d'autres ont signalé un ménage insuffisant par endroits, une eau de piscine sale ou trouble, de la moisissure et des odeurs d'égout occasionnelles.
Avis de voyageur à ce sujet
10
Sergey
13 mai 2024
·
It was a nice stay. Very clean room with a cute design. There is a nice pool. The staff is excellent. Convenient location.
It was a nice stay. Very clean room with a cute design. There is a nice pool. The staff is excellent. Convenient location.
4
Trine Lind
2 janv. 2026
·
A séjourné 2 nuits
Nice staff. The hotel really needs an upgrade.. Rust everywhere and chalk in the shower. The showerdrain was clogged, but they fixed it. Cleaning was not so good either, black long hairs in the corners on the floor and in the bed. Very noisy neighbourhood (our mistake for not checking this). But it is in the middle of 3 bars. The pool area is not recommended, the pictures in the add is totally mistaken. Dirty pool and filled with chalk around the whole pool. The poolshower is also disgusting. Nice hotel front area and reception, but that was it.
Nice staff. The hotel really needs an upgrade.. Rust everywhere and chalk in the shower. The showerdrain was clogged, but they fixed it. Cleaning was not so good either, black long hairs in the corners on the floor and in the bed. Very noisy neighbourhood (our mistake for not checking this). But it is in the middle of 3 bars. The pool area is not recommended, the pictures in the add is totally mistaken. Dirty pool and filled with chalk around the whole pool. The poolshower is also disgusting. Nice hotel front area and reception, but that was it.
2
Alejandro
28 juin 2025
·
A séjourné 4 nuits
Estaban en medio de una remodelación , los trabajadores desde las 8:00am o antes con el taladro a todo lo que da y golpes fuertes , la gente que andaba soldando todo el humo se metía al cuarto , nunca limpiaron la alberca , nunca avisaron que iba a haber trabajos de reparación y era muy incómodo pasar por el área donde estaban trabajando y todo el hotel olía mal ( A drenaje) lo único rescatable la señorita d e limpieza del cuarto impecable su servicio ,
Estaban en medio de una remodelación , los trabajadores desde las 8:00am o antes con el taladro a todo lo que da y golpes fuertes , la gente que andaba soldando todo el humo se metía al cuarto , nunca limpiaron la alberca , nunca avisaron que iba a haber trabajos de reparación y era muy incómodo pasar por el área donde estaban trabajando y todo el hotel olía mal ( A drenaje) lo único rescatable la señorita d e limpieza del cuarto impecable su servicio ,
8
DeAnna
29 mai 2025
·
A séjourné 3 nuits
what i thought was very unique about this property was they had various teas downstairs that were very good then when they would bring new towels they would be animals ! i also thought it was so cool that they had hammocks and chair swings part of some rooms. what i didnt enjoy very much was the bathrooms were not as clean as i wouldve felt comfortable in and sometimes i would find a few bugs but it is mexico. Definitely worth it for your money! i would not suggest a room by the pool because it is open to all the hotel so you may wake up with people swimming outside your window!!
what i thought was very unique about this property was they had various teas downstairs that were very good then when they would bring new towels they would be animals ! i also thought it was so cool that they had hammocks and chair swings part of some rooms. what i didnt enjoy very much was the bathrooms were not as clean as i wouldve felt comfortable in and sometimes i would find a few bugs but it is mexico. Definitely worth it for your money! i would not suggest a room by the pool because it is open to all the hotel so you may wake up with people swimming outside your window!!
6
Nicte
26 nov. 2024
·
A séjourné 3 nuits
No es muy adecuada para ir en familia, hay demasiado ruido en los alrededores y las ventanas no son aislantes. Las toallas no las cambian todos los días, y el baño tenía un olor a desagüe. No hay parqueo del hotel y en recepción se tardan en resolver o contestar
No es muy adecuada para ir en familia, hay demasiado ruido en los alrededores y las ventanas no son aislantes. Las toallas no las cambian todos los días, y el baño tenía un olor a desagüe. No hay parqueo del hotel y en recepción se tardan en resolver o contestar
10
Victor Leonel
31 janv. 2025
·
A séjourné 1 nuit
Muy bonito el hotel, y super bien ubicado, cerca de todo!
Muy bonito el hotel, y super bien ubicado, cerca de todo!
8
Francisco
21 déc. 2025
·
A séjourné 1 nuit
The hotel was nice and the room was clean. The bed was a bit hard
The hotel was nice and the room was clean. The bed was a bit hard
6
Joris
25 juin 2025
·
A séjourné 5 nuits
Nice clean room and very kind and helpful staff, but also noisy apartment and dirty pool.
Nice clean room and very kind and helpful staff, but also noisy apartment and dirty pool.
8
Nelly
17 août 2025
·
A séjourné 5 nuits
El personal muy atento y muy amable en todo momento. Sin embargo referente a las instalaciones empezaré por comentar lo incomodo del colchón que no me permitió descansar correctamente pues de verdad era muy incomodo, también le vendría bien una silla en el cuarto ya que la cama es alta y hasta para ponerse los zapatos es un poco incomodo hacer todo en la cama. Encontré algunos detalles de limpieza que deberían de revisar en algún plan de limpieza profunda unas 2 veces al mes. Las cortinas estaban sucias, la tina de hudromasaje tenía moho verde en las rejillas y las mesitas de noche están un poco desniveladas y en ocasiones cuando colocaba algo se deslizaba hasta el suelo. La alberca igual le falta un poco más de limpieza en el agua y en algunas de las paredes de la piscina había un poco de moho. Lo bueno.. el baño está espacioso, el aire acondicionado excelente, la vista desde el balcón y apesar de la limpieza de la tina de hidromasaje, después de limpiar un poco las rejillas para que la pudiera usar, fue una experiencia agradable. Esta en un buen punto de la ciudad, lo malo es que todos los días hay evento en la 5ta avenida y pues el ruido permanece hasta las 3 am prox así que entre el colchón incomodo y el ruido a veces es difícil descansar a menos que estés super cansado y al despertar un poco de dolor de cuerpo jajaja. Pero puedo rescatar lo bueno
El personal muy atento y muy amable en todo momento. Sin embargo referente a las instalaciones empezaré por comentar lo incomodo del colchón que no me permitió descansar correctamente pues de verdad era muy incomodo, también le vendría bien una silla en el cuarto ya que la cama es alta y hasta para ponerse los zapatos es un poco incomodo hacer todo en la cama. Encontré algunos detalles de limpieza que deberían de revisar en algún plan de limpieza profunda unas 2 veces al mes. Las cortinas estaban sucias, la tina de hudromasaje tenía moho verde en las rejillas y las mesitas de noche están un poco desniveladas y en ocasiones cuando colocaba algo se deslizaba hasta el suelo. La alberca igual le falta un poco más de limpieza en el agua y en algunas de las paredes de la piscina había un poco de moho. Lo bueno.. el baño está espacioso, el aire acondicionado excelente, la vista desde el balcón y apesar de la limpieza de la tina de hidromasaje, después de limpiar un poco las rejillas para que la pudiera usar, fue una experiencia agradable. Esta en un buen punto de la ciudad, lo malo es que todos los días hay evento en la 5ta avenida y pues el ruido permanece hasta las 3 am prox así que entre el colchón incomodo y el ruido a veces es difícil descansar a menos que estés super cansado y al despertar un poco de dolor de cuerpo jajaja. Pero puedo rescatar lo bueno
4
Monika
22 mars 2025
·
A séjourné 14 nuits
Für 1-2 Tage ok aber nicht länger. Lärm von 2 Clubs nebenan bis 3 Uhr nachts jede Nacht. Musik so laut als ob man selbst im Club ist . Pool viel zu klein und sieht nicht sauber aus. Kein Aufzug vorhanden also Koffer muss man selbst in die 2-3 Etage schleppen. Putzfrauen und Personal sehr freundlich und bemüht. Raucherecke an der Rezeption. Hotel veraltet , Fotos sind wohl nach der Renovierung entstanden. Abfluss stinkt unerträglich . Bettwäsche und Handtücher sauber . Hotel aber Sehr hellhörig. Man weiß wann der Nachbar duscht oder auf Toilette war.
Für 1-2 Tage ok aber nicht länger. Lärm von 2 Clubs nebenan bis 3 Uhr nachts jede Nacht. Musik so laut als ob man selbst im Club ist . Pool viel zu klein und sieht nicht sauber aus. Kein Aufzug vorhanden also Koffer muss man selbst in die 2-3 Etage schleppen. Putzfrauen und Personal sehr freundlich und bemüht. Raucherecke an der Rezeption. Hotel veraltet , Fotos sind wohl nach der Renovierung entstanden. Abfluss stinkt unerträglich . Bettwäsche und Handtücher sauber . Hotel aber Sehr hellhörig. Man weiß wann der Nachbar duscht oder auf Toilette war.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont basiques et généralement confortables pour le prix, mais les clients mentionnent des matelas fermes, des surfaces réduites dans certaines chambres, une connexion Wi-Fi instable ou faible, des bruits ou odeurs de plomberie et des chambres chaudes à l'arrivée jusqu'à ce que la climatisation fasse effet. Le bruit des clubs voisins est fort dans de nombreuses chambres jusqu'à 2 ou 3 heures du matin.
Avis de voyageur à ce sujet
2
salvador
5 juil. 2025
·
A séjourné 5 nuits
- no elevator. On 4th flr w/luggage - dark and spoky 2nd flr w/ construction - key did not open the door, maid told us to remove the pad batteries and reinstall to reset it.That's when we noticed that they had removed the pad cover to expose the batteries for this purpose -Inside the room the sliding door did not lock -Shower head was broken so the water shot out in a gash like a water fall and trickled at the center. -Water pooled on the side so you would have to walk through the dirty water once you were done showering -Their body wash made the bathroom smell like sewer (we used our own but the smell filled the room with the horrible odor) -no blow dryer -the bed was on a platform which drooped on one side, my wife had to sleep more towards the center forcing me to the other edge -Bed had no cover, no blanket, just 1 sheet - AC was inadequate, and circulation was bad - room was dirty with crums of food - The first night we were so exhausted from the day's activities that we fell asleep, even with the music outside, but the second night which was a Friday the music was turned up to a whole new level.Club was directly under our room and literally did not stop until 3:30am...then all of the people yelling, cleaning glass bottles crashing, and aluminum cans being crushed until 4am.We had to leave. We were told we'd get a credit for the nights we didn't stay along with the parking fee.Then they declined once we were back home. No rest at all. Do not recommend.
- no elevator. On 4th flr w/luggage - dark and spoky 2nd flr w/ construction - key did not open the door, maid told us to remove the pad batteries and reinstall to reset it.That's when we noticed that they had removed the pad cover to expose the batteries for this purpose -Inside the room the sliding door did not lock -Shower head was broken so the water shot out in a gash like a water fall and trickled at the center. -Water pooled on the side so you would have to walk through the dirty water once you were done showering -Their body wash made the bathroom smell like sewer (we used our own but the smell filled the room with the horrible odor) -no blow dryer -the bed was on a platform which drooped on one side, my wife had to sleep more towards the center forcing me to the other edge -Bed had no cover, no blanket, just 1 sheet - AC was inadequate, and circulation was bad - room was dirty with crums of food - The first night we were so exhausted from the day's activities that we fell asleep, even with the music outside, but the second night which was a Friday the music was turned up to a whole new level.Club was directly under our room and literally did not stop until 3:30am...then all of the people yelling, cleaning glass bottles crashing, and aluminum cans being crushed until 4am.We had to leave. We were told we'd get a credit for the nights we didn't stay along with the parking fee.Then they declined once we were back home. No rest at all. Do not recommend.
6
Eamonn
19 mai 2024
·
A séjourné 2 nuits
We booked the master suite but it was average at best. The room needs modernising in-terms of decoration and furniture. The room had 2 balconies but both were very small. One of the patio doors wouldn’t open until maintenance repaired it. The other lock on the patio door was broken. The room didn’t come with any basic facilities ie hairdryer, coffee maker or iron although it did have a safe. There was a hammock in the room which completely split the room in half, you either had to stride over it or climb under it to get to the bathroom. The hammock couldn’t be taken down. There is a full glass bathroom door so there is no privacy whatsoever. The location of the hotel is great and directly on 5th Ave. With that said it is directly above Bar Loco which plays loud music until 2AM and is very loud in the room even with all patio doors shut. The staff were helpful apart from the fact that at check in we were informed that breakfast was included. The following day we were told it wasn’t included but as far as I could see there was not a dining facility at the hotel!! The hotel also has no elevator. All in all I would say if you have children then I would not recommend the hotel due to the noise. The location is great and the staff were all friendly.
We booked the master suite but it was average at best. The room needs modernising in-terms of decoration and furniture. The room had 2 balconies but both were very small. One of the patio doors wouldn’t open until maintenance repaired it. The other lock on the patio door was broken. The room didn’t come with any basic facilities ie hairdryer, coffee maker or iron although it did have a safe. There was a hammock in the room which completely split the room in half, you either had to stride over it or climb under it to get to the bathroom. The hammock couldn’t be taken down. There is a full glass bathroom door so there is no privacy whatsoever. The location of the hotel is great and directly on 5th Ave. With that said it is directly above Bar Loco which plays loud music until 2AM and is very loud in the room even with all patio doors shut. The staff were helpful apart from the fact that at check in we were informed that breakfast was included. The following day we were told it wasn’t included but as far as I could see there was not a dining facility at the hotel!! The hotel also has no elevator. All in all I would say if you have children then I would not recommend the hotel due to the noise. The location is great and the staff were all friendly.
8
john
26 nov. 2025
·
A séjourné 4 nuits
Clean room great staff amazing location !! But … if you want quiet this is not the place for you .. I’d definitely book this place again but the price reflects the noise till about 2 am .. then quiet .. so if your an early riser this is not for you
Clean room great staff amazing location !! But … if you want quiet this is not the place for you .. I’d definitely book this place again but the price reflects the noise till about 2 am .. then quiet .. so if your an early riser this is not for you
8
Guy
8 juil. 2025
·
A séjourné 7 nuits
Very well located, right next to the mall that runs through downtiwn Playa del Carmen. Also, very economical for the location and quality of the property. Decorated in an industrial style, was a safe, quiet place to return to at the end of a hectic day
Very well located, right next to the mall that runs through downtiwn Playa del Carmen. Also, very economical for the location and quality of the property. Decorated in an industrial style, was a safe, quiet place to return to at the end of a hectic day
2
LUIS
31 déc. 2024
·
A séjourné 2 nuits
We were there for 2 nights and we are very thankful with the staff that helped us change rooms on our second night. On our first night they gave us room 101 and it was just terrible, this room is not fit to be rented and should just be torn down, we could hear hard sounds of water coming down the pipes all night and it was impossible to sleep, this combined with all the noise and music coming in from the outside it was just awful, we did not sleep the first night, it was just impossible. Thank God that on our second night we were given different rooms and they were better and we are very thankful with the staff for this assistance.
We were there for 2 nights and we are very thankful with the staff that helped us change rooms on our second night. On our first night they gave us room 101 and it was just terrible, this room is not fit to be rented and should just be torn down, we could hear hard sounds of water coming down the pipes all night and it was impossible to sleep, this combined with all the noise and music coming in from the outside it was just awful, we did not sleep the first night, it was just impossible. Thank God that on our second night we were given different rooms and they were better and we are very thankful with the staff for this assistance.
2
Carolina
27 juin 2023
·
A séjourné 5 nuits
I stayed in room 301 The internet never worked, when I complained they told me that she was the only one (talking later with other guests, the same thing happened) The elevator doesn't work, I asked for a room change now. I was on the 3rd floor with very heavy suitcases (they told me no) The breakfast included is a glass of juice, a cup of coffee (horrible), toast, 3 papaya slides, watermelon, banana- Every day the same. horrible dirty pool
I stayed in room 301 The internet never worked, when I complained they told me that she was the only one (talking later with other guests, the same thing happened) The elevator doesn't work, I asked for a room change now. I was on the 3rd floor with very heavy suitcases (they told me no) The breakfast included is a glass of juice, a cup of coffee (horrible), toast, 3 papaya slides, watermelon, banana- Every day the same. horrible dirty pool
8
Nelly
17 août 2025
·
A séjourné 5 nuits
El personal muy atento y muy amable en todo momento. Sin embargo referente a las instalaciones empezaré por comentar lo incomodo del colchón que no me permitió descansar correctamente pues de verdad era muy incomodo, también le vendría bien una silla en el cuarto ya que la cama es alta y hasta para ponerse los zapatos es un poco incomodo hacer todo en la cama. Encontré algunos detalles de limpieza que deberían de revisar en algún plan de limpieza profunda unas 2 veces al mes. Las cortinas estaban sucias, la tina de hudromasaje tenía moho verde en las rejillas y las mesitas de noche están un poco desniveladas y en ocasiones cuando colocaba algo se deslizaba hasta el suelo. La alberca igual le falta un poco más de limpieza en el agua y en algunas de las paredes de la piscina había un poco de moho. Lo bueno.. el baño está espacioso, el aire acondicionado excelente, la vista desde el balcón y apesar de la limpieza de la tina de hidromasaje, después de limpiar un poco las rejillas para que la pudiera usar, fue una experiencia agradable. Esta en un buen punto de la ciudad, lo malo es que todos los días hay evento en la 5ta avenida y pues el ruido permanece hasta las 3 am prox así que entre el colchón incomodo y el ruido a veces es difícil descansar a menos que estés super cansado y al despertar un poco de dolor de cuerpo jajaja. Pero puedo rescatar lo bueno
El personal muy atento y muy amable en todo momento. Sin embargo referente a las instalaciones empezaré por comentar lo incomodo del colchón que no me permitió descansar correctamente pues de verdad era muy incomodo, también le vendría bien una silla en el cuarto ya que la cama es alta y hasta para ponerse los zapatos es un poco incomodo hacer todo en la cama. Encontré algunos detalles de limpieza que deberían de revisar en algún plan de limpieza profunda unas 2 veces al mes. Las cortinas estaban sucias, la tina de hudromasaje tenía moho verde en las rejillas y las mesitas de noche están un poco desniveladas y en ocasiones cuando colocaba algo se deslizaba hasta el suelo. La alberca igual le falta un poco más de limpieza en el agua y en algunas de las paredes de la piscina había un poco de moho. Lo bueno.. el baño está espacioso, el aire acondicionado excelente, la vista desde el balcón y apesar de la limpieza de la tina de hidromasaje, después de limpiar un poco las rejillas para que la pudiera usar, fue una experiencia agradable. Esta en un buen punto de la ciudad, lo malo es que todos los días hay evento en la 5ta avenida y pues el ruido permanece hasta las 3 am prox así que entre el colchón incomodo y el ruido a veces es difícil descansar a menos que estés super cansado y al despertar un poco de dolor de cuerpo jajaja. Pero puedo rescatar lo bueno
10
Maximiano Villarreal
31 août 2025
·
A séjourné 4 nuits
This was our 2nd time staying at this property. It’s a wonderful property & we will continue to book this property for the next times we visit Playa Del Carmen. It does sit on top of a nightclub so it can be loud, the wifi can be unstable, & there is no elevator but for the rooms, location, & price it’s definitely worth it.
This was our 2nd time staying at this property. It’s a wonderful property & we will continue to book this property for the next times we visit Playa Del Carmen. It does sit on top of a nightclub so it can be loud, the wifi can be unstable, & there is no elevator but for the rooms, location, & price it’s definitely worth it.
6
Alexandra
12 oct. 2025
·
A séjourné 4 nuits
There’s no elevator, and no one will help you get your stuff up to your room and i was on the third floor… the AC was not on when i got to my room and it was extremely humid. overall pretty good, but not amazing
There’s no elevator, and no one will help you get your stuff up to your room and i was on the third floor… the AC was not on when i got to my room and it was extremely humid. overall pretty good, but not amazing
4
Urbano
4 nov. 2025
·
A séjourné 5 nuits
Hay mucho ruido del aire acondicionado, la vista hacia atras del hotel, cables, no hay agua caliente
Hay mucho ruido del aire acondicionado, la vista hacia atras del hotel, cables, no hay agua caliente
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est largement décrit comme aimable et serviable, avec des éloges fréquents pour l'assistance de la réception. Certains clients ont signalé une résolution des problèmes lente ou insatisfaisante, des politiques d'enregistrement strictes et des litiges concernant les remboursements ou l'attribution des chambres.
Avis de voyageur à ce sujet
2
salvador
5 juil. 2025
·
A séjourné 5 nuits
- no elevator. On 4th flr w/luggage - dark and spoky 2nd flr w/ construction - key did not open the door, maid told us to remove the pad batteries and reinstall to reset it.That's when we noticed that they had removed the pad cover to expose the batteries for this purpose -Inside the room the sliding door did not lock -Shower head was broken so the water shot out in a gash like a water fall and trickled at the center. -Water pooled on the side so you would have to walk through the dirty water once you were done showering -Their body wash made the bathroom smell like sewer (we used our own but the smell filled the room with the horrible odor) -no blow dryer -the bed was on a platform which drooped on one side, my wife had to sleep more towards the center forcing me to the other edge -Bed had no cover, no blanket, just 1 sheet - AC was inadequate, and circulation was bad - room was dirty with crums of food - The first night we were so exhausted from the day's activities that we fell asleep, even with the music outside, but the second night which was a Friday the music was turned up to a whole new level.Club was directly under our room and literally did not stop until 3:30am...then all of the people yelling, cleaning glass bottles crashing, and aluminum cans being crushed until 4am.We had to leave. We were told we'd get a credit for the nights we didn't stay along with the parking fee.Then they declined once we were back home. No rest at all. Do not recommend.
- no elevator. On 4th flr w/luggage - dark and spoky 2nd flr w/ construction - key did not open the door, maid told us to remove the pad batteries and reinstall to reset it.That's when we noticed that they had removed the pad cover to expose the batteries for this purpose -Inside the room the sliding door did not lock -Shower head was broken so the water shot out in a gash like a water fall and trickled at the center. -Water pooled on the side so you would have to walk through the dirty water once you were done showering -Their body wash made the bathroom smell like sewer (we used our own but the smell filled the room with the horrible odor) -no blow dryer -the bed was on a platform which drooped on one side, my wife had to sleep more towards the center forcing me to the other edge -Bed had no cover, no blanket, just 1 sheet - AC was inadequate, and circulation was bad - room was dirty with crums of food - The first night we were so exhausted from the day's activities that we fell asleep, even with the music outside, but the second night which was a Friday the music was turned up to a whole new level.Club was directly under our room and literally did not stop until 3:30am...then all of the people yelling, cleaning glass bottles crashing, and aluminum cans being crushed until 4am.We had to leave. We were told we'd get a credit for the nights we didn't stay along with the parking fee.Then they declined once we were back home. No rest at all. Do not recommend.
8
Ariadne Alejandra
22 nov. 2025
·
A séjourné 2 nuits
Nos encantó la propiedad! Fuimos a festejar nuestro aniversario y hay muchos restaurantes cerca. Hay algo de ruido debido a los bares cerca de la propiedad pero nosotros no tuvimos inconveniente con ello. Pero si eres alguien que no tolera el ruido, tal vez deberías considerarlo. La atención del personal es excelente! Nos sentimos bienvenidos desde el inicio.
Nos encantó la propiedad! Fuimos a festejar nuestro aniversario y hay muchos restaurantes cerca. Hay algo de ruido debido a los bares cerca de la propiedad pero nosotros no tuvimos inconveniente con ello. Pero si eres alguien que no tolera el ruido, tal vez deberías considerarlo. La atención del personal es excelente! Nos sentimos bienvenidos desde el inicio.
2
edgar
7 août 2025
·
A séjourné 3 nuits
Reserve una habitación y cuando llegue no estaba disponible me dieron una habitación. Que según ellos era más cara que la que yo había rentado y nada horrible y me cambiaron a otro que tenia el jacuzzi adentro de la habitación .... Nada que ver con lo que yo rente ... Lo único bueno es la ubicación.. y el personal .. todos muy amables
Reserve una habitación y cuando llegue no estaba disponible me dieron una habitación. Que según ellos era más cara que la que yo había rentado y nada horrible y me cambiaron a otro que tenia el jacuzzi adentro de la habitación .... Nada que ver con lo que yo rente ... Lo único bueno es la ubicación.. y el personal .. todos muy amables
2
Raphaela
20 juin 2023
·
A séjourné 4 nuits
On our third night, the air conditioner stopped working and it took more than 2 hours for them to find a new room for us. We had to change twice (because the air conditioner of the first room they changed us was also not working). We paid for the big room with the tub inside and the room they changed us to was the smaller one without the tub. They did not offer any discount or coupon. Also, the elevator was not working any day we were there. The staff is friendly but it took a long time to resolve our problems.
On our third night, the air conditioner stopped working and it took more than 2 hours for them to find a new room for us. We had to change twice (because the air conditioner of the first room they changed us was also not working). We paid for the big room with the tub inside and the room they changed us to was the smaller one without the tub. They did not offer any discount or coupon. Also, the elevator was not working any day we were there. The staff is friendly but it took a long time to resolve our problems.
2
Lizeth
27 août 2024
·
A séjourné 5 nuits
I was so unsatisfied and upset with this hotel that out of my 5 night stay I ended up staying 1 night and asked for a refund for the other 4! (I had to book a last min hotel nearby) So I didn't get the room I booked through Expedia, they gave me a 1 bed when I had booked a 2 double bed, we were a family of 4. As soon as you walk in the room it's HOT inside - they don't turn the AC on for you prior to your arrival, and please keep in mind it's Playa del Carmen= heat & Humidity at high levels!! They only provide ONE roll of toilet paper so if you run out you have to wait until they clean your room or you can ask the front desk. Not enough towels!!! And the showers are built a little weird that water comes out and wets the floor. Also the sink is built weird so expect water to drip out from the bottom. The rooms are smaller than what is show in the pic, and the lighting is veryyyy dim in the rooms! Just be careful when booking this property, if you're looking for a couple honeymoon thing I guess it could work? But if it were me there are nicer hotels at roughly the same price. Definitely not family friendly, and last but not least THERE IS NO ELEVATOR. We got a room on the 3rd floor and we had quite a few luggage, so it was a pain...I wish I would have read the reviews. I'm so not a negative person, but this time I truly had to write this review because it was just too much. Hope my review helps.
I was so unsatisfied and upset with this hotel that out of my 5 night stay I ended up staying 1 night and asked for a refund for the other 4! (I had to book a last min hotel nearby) So I didn't get the room I booked through Expedia, they gave me a 1 bed when I had booked a 2 double bed, we were a family of 4. As soon as you walk in the room it's HOT inside - they don't turn the AC on for you prior to your arrival, and please keep in mind it's Playa del Carmen= heat & Humidity at high levels!! They only provide ONE roll of toilet paper so if you run out you have to wait until they clean your room or you can ask the front desk. Not enough towels!!! And the showers are built a little weird that water comes out and wets the floor. Also the sink is built weird so expect water to drip out from the bottom. The rooms are smaller than what is show in the pic, and the lighting is veryyyy dim in the rooms! Just be careful when booking this property, if you're looking for a couple honeymoon thing I guess it could work? But if it were me there are nicer hotels at roughly the same price. Definitely not family friendly, and last but not least THERE IS NO ELEVATOR. We got a room on the 3rd floor and we had quite a few luggage, so it was a pain...I wish I would have read the reviews. I'm so not a negative person, but this time I truly had to write this review because it was just too much. Hope my review helps.
10
DANIELA
24 févr. 2024
·
A séjourné 3 nuits
Excellent, close to everything. Housekeeping daily. Customer service in the reception area are incredible, they go above and beyond for you.
Excellent, close to everything. Housekeeping daily. Customer service in the reception area are incredible, they go above and beyond for you.
10
sergio
4 mai 2025
·
A séjourné 1 nuit
The hotel was centrally located it had a spa , cafe , restaurants all around. Across the street was a shopping mall, at night the area was filled with people having dinner at restaurants and bars with live music. The best part was the friendly staff, Sofia and Alan were absolutely amazing !! Sofia and Alan warmed our hearts and made our stay at the hotel very memorable!!!
The hotel was centrally located it had a spa , cafe , restaurants all around. Across the street was a shopping mall, at night the area was filled with people having dinner at restaurants and bars with live music. The best part was the friendly staff, Sofia and Alan were absolutely amazing !! Sofia and Alan warmed our hearts and made our stay at the hotel very memorable!!!
10
Christine
8 juil. 2025
·
A séjourné 7 nuits
The hotel is pleasant, and humble, spacious & affordable with all the amenities. The pool was the highlight of our trip and of course the AC. It’s centrally located on 5th avenue with a variety of clubs in every corner. There is a club connected to the hotel so if you’re not here to party I suggest you stay somewhere else noise comes from all angles. Theres a club across the street as well. I can say we had an incredible stay the hotel is clean, communication is clear the workers are the sweetest and do everything to make you feel welcome. Definitely a must stay if you come to playa. So many delicious restaurants around and so close to the beach. 10 out of 10
The hotel is pleasant, and humble, spacious & affordable with all the amenities. The pool was the highlight of our trip and of course the AC. It’s centrally located on 5th avenue with a variety of clubs in every corner. There is a club connected to the hotel so if you’re not here to party I suggest you stay somewhere else noise comes from all angles. Theres a club across the street as well. I can say we had an incredible stay the hotel is clean, communication is clear the workers are the sweetest and do everything to make you feel welcome. Definitely a must stay if you come to playa. So many delicious restaurants around and so close to the beach. 10 out of 10
8
Robert Marc
15 mars 2025
·
A séjourné 5 nuits
Stay was nice, wish the AC could stay on so we didn’t come back to a hot room each time. Staff were great, especially Jessica as she was so helpful with any questions
Stay was nice, wish the AC could stay on so we didn’t come back to a hot room each time. Staff were great, especially Jessica as she was so helpful with any questions
10
Thad
29 juin 2023
·
A séjourné 4 nuits
This hotel is pleasant, conveniently located, and well run! The staff are professional and courteous! Highly recommended!!
This hotel is pleasant, conveniently located, and well run! The staff are professional and courteous! Highly recommended!!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Excellent emplacement central sur la 5th Avenue, à quelques pas des restaurants, des boutiques et de la plage. Le revers de la médaille est le bruit de la vie nocturne provenant des clubs adjacents jusque tard dans la nuit.
Avis de voyageur à ce sujet
10
Igor
2 avr. 2024
·
A séjourné 3 nuits
Right in the middle of Playa del Carmen, which is great. But not for light sleepers as the music outside goes on until 2am. Convenient underground parking, but harf to find. Wifi was broken while we were there. Breakfast is at nearby restaurant with very limited choices.
Right in the middle of Playa del Carmen, which is great. But not for light sleepers as the music outside goes on until 2am. Convenient underground parking, but harf to find. Wifi was broken while we were there. Breakfast is at nearby restaurant with very limited choices.
10
Lee
8 févr. 2025
·
A séjourné 2 nuits
Super cute spot in the perfect location.
Super cute spot in the perfect location.
6
Yvonne
18 févr. 2025
·
A séjourné 3 nuits
Convenient location but because of this it is noisy with loud music from surrounding bars until late. Keep in mind there is no lift!!! The spa located on the premises was very good.
Convenient location but because of this it is noisy with loud music from surrounding bars until late. Keep in mind there is no lift!!! The spa located on the premises was very good.
8
Daniel
16 févr. 2024
·
A séjourné 1 nuit
Great location if You like to walk to restaurants,bars,etc...but if You want something quiet this aint for You .. music Will go on until 3am next door
Great location if You like to walk to restaurants,bars,etc...but if You want something quiet this aint for You .. music Will go on until 3am next door
8
Damaris
23 mars 2025
·
A séjourné 3 nuits
This property has a wonderful location, right on the corner of 5th Avenue and walkable to the beach and a variety of restaurants. In turn, it can be a little noisy at the night but it didn’t really bother us. The hotel is kept very clean and the decor is charming. We had a wonderful massage at the Spa. Karen at the front desk was very nice, she helped us book our massage and taxis, she gave us information and offered us discounted buffet and beach club. We did try the buffet and it was pretty good. Overall, I would return to this location.
This property has a wonderful location, right on the corner of 5th Avenue and walkable to the beach and a variety of restaurants. In turn, it can be a little noisy at the night but it didn’t really bother us. The hotel is kept very clean and the decor is charming. We had a wonderful massage at the Spa. Karen at the front desk was very nice, she helped us book our massage and taxis, she gave us information and offered us discounted buffet and beach club. We did try the buffet and it was pretty good. Overall, I would return to this location.
10
Hugo A
12 mai 2025
·
A séjourné 1 nuit
Walkable.
Walkable.
10
Christine
8 juil. 2025
·
A séjourné 7 nuits
The hotel is pleasant, and humble, spacious & affordable with all the amenities. The pool was the highlight of our trip and of course the AC. It’s centrally located on 5th avenue with a variety of clubs in every corner. There is a club connected to the hotel so if you’re not here to party I suggest you stay somewhere else noise comes from all angles. Theres a club across the street as well. I can say we had an incredible stay the hotel is clean, communication is clear the workers are the sweetest and do everything to make you feel welcome. Definitely a must stay if you come to playa. So many delicious restaurants around and so close to the beach. 10 out of 10
The hotel is pleasant, and humble, spacious & affordable with all the amenities. The pool was the highlight of our trip and of course the AC. It’s centrally located on 5th avenue with a variety of clubs in every corner. There is a club connected to the hotel so if you’re not here to party I suggest you stay somewhere else noise comes from all angles. Theres a club across the street as well. I can say we had an incredible stay the hotel is clean, communication is clear the workers are the sweetest and do everything to make you feel welcome. Definitely a must stay if you come to playa. So many delicious restaurants around and so close to the beach. 10 out of 10
10
Ramón Alberto
16 févr. 2025
·
A séjourné 5 nuits
Muy bien ubicado
Muy bien ubicado
10
Leticia Olinda Meraz
5 août 2025
·
A séjourné 4 nuits
Esta muy cerca de la Quinta Avenida, eso te da acceso a muchas tienda, establecimientos de comida, bares. Por consiguiente hay ruido. La verdad es que si se puede dormir con el, al menor es la habitación donde yo me quede. La verdad es que e un hotel cómodo, no tiene restaurante pero tampoco es que lo necesite, por todos lados hay donde comer de todos los gustos.
Esta muy cerca de la Quinta Avenida, eso te da acceso a muchas tienda, establecimientos de comida, bares. Por consiguiente hay ruido. La verdad es que si se puede dormir con el, al menor es la habitación donde yo me quede. La verdad es que e un hotel cómodo, no tiene restaurante pero tampoco es que lo necesite, por todos lados hay donde comer de todos los gustos.
8
Ingrid
10 mai 2024
·
A séjourné 1 nuit
Quinta Avenida at your door step! You have the whole strip for day time shopping and bars for nightlife just steps away!
Quinta Avenida at your door step! You have the whole strip for day time shopping and bars for nightlife just steps away!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Les options de restauration sur place sont limitées ; le petit-déjeuner se prend chez des partenaires à proximité ou avec des bons d'une sélection restreinte et à partir de 8 heures, ce qui peut compliquer les excursions matinales. Les avis sur la qualité varient de satisfaisant à médiocre, bien que certains clients aient apprécié le buffet.
Avis de voyageur à ce sujet
6
ROGELIO
16 juin 2023
·
A séjourné 1 nuit
Hotel con buena ubicacion. Desayuno malo, muy limitado, estacionamiento con cargo adicional el cual NO se menciona al.momento de hacer la reserva
Hotel con buena ubicacion. Desayuno malo, muy limitado, estacionamiento con cargo adicional el cual NO se menciona al.momento de hacer la reserva
10
Igor
2 avr. 2024
·
A séjourné 3 nuits
Right in the middle of Playa del Carmen, which is great. But not for light sleepers as the music outside goes on until 2am. Convenient underground parking, but harf to find. Wifi was broken while we were there. Breakfast is at nearby restaurant with very limited choices.
Right in the middle of Playa del Carmen, which is great. But not for light sleepers as the music outside goes on until 2am. Convenient underground parking, but harf to find. Wifi was broken while we were there. Breakfast is at nearby restaurant with very limited choices.
6
OSDIMIA
20 mars 2024
·
A séjourné 4 nuits
Un hotel normal, el desayuno es a partir de las 8am en un restaurante cerca del hotel, por lo que si tienes una excursión temprano no puedes desayunar. Solicité me cambiaran de habitación, imposible dormir con el ruido de la calle y música de los bares cercanos.una cosa curiosa me fui a playa y regresé a las 3:30 pm y la habitación no estaba hecha y la excusa que no tenían suficiente personal, eso no es problema de los huéspedes
Un hotel normal, el desayuno es a partir de las 8am en un restaurante cerca del hotel, por lo que si tienes una excursión temprano no puedes desayunar. Solicité me cambiaran de habitación, imposible dormir con el ruido de la calle y música de los bares cercanos.una cosa curiosa me fui a playa y regresé a las 3:30 pm y la habitación no estaba hecha y la excusa que no tenían suficiente personal, eso no es problema de los huéspedes
10
Shelly
20 juin 2024
·
A séjourné 1 nuit
Excellent location, friendly and helpful staff, appreciated the ease of parking and the included breakfast vouchers - would stay again!
Excellent location, friendly and helpful staff, appreciated the ease of parking and the included breakfast vouchers - would stay again!
8
Damaris
23 mars 2025
·
A séjourné 3 nuits
This property has a wonderful location, right on the corner of 5th Avenue and walkable to the beach and a variety of restaurants. In turn, it can be a little noisy at the night but it didn’t really bother us. The hotel is kept very clean and the decor is charming. We had a wonderful massage at the Spa. Karen at the front desk was very nice, she helped us book our massage and taxis, she gave us information and offered us discounted buffet and beach club. We did try the buffet and it was pretty good. Overall, I would return to this location.
This property has a wonderful location, right on the corner of 5th Avenue and walkable to the beach and a variety of restaurants. In turn, it can be a little noisy at the night but it didn’t really bother us. The hotel is kept very clean and the decor is charming. We had a wonderful massage at the Spa. Karen at the front desk was very nice, she helped us book our massage and taxis, she gave us information and offered us discounted buffet and beach club. We did try the buffet and it was pretty good. Overall, I would return to this location.
8
VILMA
2 avr. 2024
·
A séjourné 4 nuits
Overall, we had a nice stay. As stated in the property amenities, there is no lift in the building so you have to use the stairs which for us was no problem as we had light luggage and we don’t mind an extra workout :) There is also correct the loud music at night from the reviews, which we solved easily with earplugs. Breakfast was limited but good. I mean there was a strict list of things which you have to choose from. Although we only had once the breakfast that the hotel offered, it was tasty. The room is exactly as stated in the pics. It was clean and the bed was comfortable.
Overall, we had a nice stay. As stated in the property amenities, there is no lift in the building so you have to use the stairs which for us was no problem as we had light luggage and we don’t mind an extra workout :) There is also correct the loud music at night from the reviews, which we solved easily with earplugs. Breakfast was limited but good. I mean there was a strict list of things which you have to choose from. Although we only had once the breakfast that the hotel offered, it was tasty. The room is exactly as stated in the pics. It was clean and the bed was comfortable.
2
Carolina
27 juin 2023
·
A séjourné 5 nuits
I stayed in room 301 The internet never worked, when I complained they told me that she was the only one (talking later with other guests, the same thing happened) The elevator doesn't work, I asked for a room change now. I was on the 3rd floor with very heavy suitcases (they told me no) The breakfast included is a glass of juice, a cup of coffee (horrible), toast, 3 papaya slides, watermelon, banana- Every day the same. horrible dirty pool
I stayed in room 301 The internet never worked, when I complained they told me that she was the only one (talking later with other guests, the same thing happened) The elevator doesn't work, I asked for a room change now. I was on the 3rd floor with very heavy suitcases (they told me no) The breakfast included is a glass of juice, a cup of coffee (horrible), toast, 3 papaya slides, watermelon, banana- Every day the same. horrible dirty pool
8
Abbas
9 janv. 2025
·
A séjourné 3 nuits
The hotel has stopped using elevator and guests need to climb up to the rooms. Loud due to adjacent bar until 3 AM Stairs have no hand rails for safety. Parking garage is extremely small. If you use it ask for help. Location is excellent. Quality of food below average is the fife different restaurants we went. Playa Del Mar is nice but prices are way too higher than California
The hotel has stopped using elevator and guests need to climb up to the rooms. Loud due to adjacent bar until 3 AM Stairs have no hand rails for safety. Parking garage is extremely small. If you use it ask for help. Location is excellent. Quality of food below average is the fife different restaurants we went. Playa Del Mar is nice but prices are way too higher than California
8
Ellie
12 avr. 2023
·
A séjourné 3 nuits
We loved our stay, the location is great. The mall is in front of the hotel, the beach, the restaurants, coco bongo are walking distance. We just didn’t liked the bathroom, the water was salty, and it smelled weird. Besides that the bed were comfortable, the view, pool and other amenities were great. The breakfast needs more variety we ate eggs for 3 days straight 😭 and bread, the coffee and OJ was awful.
We loved our stay, the location is great. The mall is in front of the hotel, the beach, the restaurants, coco bongo are walking distance. We just didn’t liked the bathroom, the water was salty, and it smelled weird. Besides that the bed were comfortable, the view, pool and other amenities were great. The breakfast needs more variety we ate eggs for 3 days straight 😭 and bread, the coffee and OJ was awful.
10
Leticia Olinda Meraz
5 août 2025
·
A séjourné 4 nuits
Esta muy cerca de la Quinta Avenida, eso te da acceso a muchas tienda, establecimientos de comida, bares. Por consiguiente hay ruido. La verdad es que si se puede dormir con el, al menor es la habitación donde yo me quede. La verdad es que e un hotel cómodo, no tiene restaurante pero tampoco es que lo necesite, por todos lados hay donde comer de todos los gustos.
Esta muy cerca de la Quinta Avenida, eso te da acceso a muchas tienda, establecimientos de comida, bares. Por consiguiente hay ruido. La verdad es que si se puede dormir con el, al menor es la habitación donde yo me quede. La verdad es que e un hotel cómodo, no tiene restaurante pero tampoco es que lo necesite, por todos lados hay donde comer de todos los gustos.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
8
ENRIQUE
12 mars 2023
·
A séjourné 3 nuits
Me gusto el concepto y la ubicacion cerca de todo. Lo que no me gusto fue que hay un bar abajo del hotel y no puedes dormir hasta las 3 am pero eso noes culpa del hotel.
Me gusto el concepto y la ubicacion cerca de todo. Lo que no me gusto fue que hay un bar abajo del hotel y no puedes dormir hasta las 3 am pero eso noes culpa del hotel.
6
Carina
14 févr. 2023
·
A séjourné 7 nuits
The property itself was very nice. All the staff was super friendly and helpful. If you have a little ones this is not the hotel for you. The bar that shares a common wall is always thumping. Also the hotel needs a better ventilation system. It’s alway humid and muggy in the room. Make sure you take towels because the hotels policy is to change out towels every other day. And you can’t hang dry your towels on the balcony either. And drying towels in a humid and muggy room is almost impossible.
The property itself was very nice. All the staff was super friendly and helpful. If you have a little ones this is not the hotel for you. The bar that shares a common wall is always thumping. Also the hotel needs a better ventilation system. It’s alway humid and muggy in the room. Make sure you take towels because the hotels policy is to change out towels every other day. And you can’t hang dry your towels on the balcony either. And drying towels in a humid and muggy room is almost impossible.
10
Eunice Alejandra
14 sept. 2022
·
A séjourné 1 nuit
Me gustó mucho muy fresco esta serca de la 5ta avenida el único detalle es el wifi esta un poco lento lo demás esta increíble
Me gustó mucho muy fresco esta serca de la 5ta avenida el único detalle es el wifi esta un poco lento lo demás esta increíble
8
Alejandro
6 sept. 2022
·
A séjourné 1 nuit
Hotel chico muy buena hubicacion un poco sucio en el baño. Aceptable
Hotel chico muy buena hubicacion un poco sucio en el baño. Aceptable
8
MARCO ANTÔNIO
15 mars 2022
·
A séjourné 2 nuits
Excelente localização, mas um pouco barulhenta à noite, pois tem uma balada no primeiro andar do hotel. Fica bem próximo do comércio e de todos os pontos principais da cidade. O hotel não tem elevador e isso pode ser um inconveniente para algumas famílias. O atendimento dos funcionários foi ótimo.
Excelente localização, mas um pouco barulhenta à noite, pois tem uma balada no primeiro andar do hotel. Fica bem próximo do comércio e de todos os pontos principais da cidade. O hotel não tem elevador e isso pode ser um inconveniente para algumas famílias. O atendimento dos funcionários foi ótimo.
Politiques de l’établissement
Instructions d’arrivée
Tout ce que vous devez savoir pour une arrivée en douceur.
Arrivée
Départ
De 15:00 à 23:30
Avant 12:00
Bon à savoir
Politiques et informations supplémentaires sur cet établissement.
Suppléments facultatifs
Services supplémentaires payants que vous pouvez demander.
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
novembre 2026
di | lu | ma | me | je | ve | sa |
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Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-10-18: NO DATA
- 2026-10-19: 44.47528025955963USD
- 2026-10-20: 35.93046098432922USD
- 2026-10-21: 35.489965183944705USD
- 2026-10-22: 35.919661666198735USD
- 2026-10-23: 35.45049033882904USD
- 2026-10-24: 35.717769183906555USD
- 2026-10-25: 35.27997535238075USD
- 2026-10-26: 36.73641358296967USD
- 2026-10-27: 36.223895230251316USD
- 2026-10-28: 36.807678813865664USD
- 2026-10-29: 35.58885553271294USD
- 2026-10-30: 36.73641358296967USD
- 2026-10-31: 36.28512274310685USD
- 2026-11-01: 49.32525659915543USD
- 2026-11-02: 40.33701492544174USD
- 2026-11-03: 40.80990012291336USD
- 2026-11-04: 39.55204483714676USD
- 2026-11-05: 36.807678813865664USD
- 2026-11-06: 36.46734626127625USD
- 2026-11-07: 36.8367094689827USD
- 2026-11-08: 36.38748093947601USD
- 2026-11-09: 36.8367094689827USD
- 2026-11-10: 36.35639653130722USD
- 2026-11-11: 40.88331751586151USD
- 2026-11-12: 53.29284221871567USD
- 2026-11-13: 53.29284221871567USD
- 2026-11-14: 47.912882068157195USD
- 2026-11-15: 36.73641358296967USD
- 2026-11-16: 36.28512274310685USD
- 2026-11-17: 36.807678813865664USD
- 2026-11-18: 40.33701492544174USD
- 2026-11-19: 36.73641358296967USD
- 2026-11-20: 36.38748093947601USD
- 2026-11-21: 36.8367094689827USD
- 2026-11-22: 56.582291416542056USD
- 2026-11-23: 45.36845318311691USD
- 2026-11-24: 41.400871842208865USD
- 2026-11-25: 36.73641358296967USD
- 2026-11-26: 42.33678422250367USD
- 2026-11-27: 41.81056562546921USD
- 2026-11-28: 41.400871842208865USD
- 2026-11-29: 47.912882068157195USD
- 2026-11-30: 49.035566173900605USD
- 2026-12-01: 41.400871842208865USD
- 2026-12-02: 41.400871842208865USD
- 2026-12-03: 41.400871842208865USD
- 2026-12-04: 43.33075363438034USD
- 2026-12-05: 41.400871842208865USD
- 2026-12-06: 41.400871842208865USD
- 2026-12-07: 43.59659057366944USD
- 2026-12-08: 43.33075363438034USD
- 2026-12-09: 42.44580428033447USD
- 2026-12-10: 42.33678422250367USD
- 2026-12-11: 41.400871842208865USD
- 2026-12-12: 41.400871842208865USD
- 2026-12-13: 41.400871842208865USD
- 2026-12-14: 41.400871842208865USD
- 2026-12-15: 41.400871842208865USD
- 2026-12-16: 41.400871842208865USD
- 2026-12-17: 41.400871842208865USD
- 2026-12-18: 41.400871842208865USD
Veuillez contacter l'hébergement au moins 24 heures avant votre arrivée à l'aide des coordonnées indiquées sur la confirmation de réservation, afin de prendre les dispositions nécessaires à votre enregistrement. Le personnel de l’hébergement demandera aux voyageurs une copie de leur pièce d’identité officielle avec photo avant leur arrivée.
Vous devez contacter l’hébergement à l’avance pour obtenir les instructions d’enregistrement. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- L'âge minimum pour l'enregistrement dans cet hébergement pendant les vacances de printemps est de 18 ans
- Cet hébergement accepte les cartes de crédit et les cartes de débit; espèces non acceptées
- Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, un système de sécurité et une trousse de secours
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Piscine accessible de 10 h 00 à 22 h 00.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant cet hôtel avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- L'hébergement est gratuit pour les enfants âgés de 10 ans ou moins qui occupent la même chambre que leurs parents ou tuteurs et qui utilisent la literie déjà en place.
- Seules les personnes enregistrées peuvent accéder aux chambres.
- Frais pour le parking couvert en libre-service : 14 USD par jour
- Une arrivée anticipée est possible moyennant un supplément (sujet à disponibilité)
- Tout départ tardif fait l’objet de frais supplémentaires (sujet à disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Navette aéroport
Piscine
Chambres non-fumeurs
Organisation d'excursions
Ménage
Services
Organisation d'excursions
Ménage
Coffre-fort
Location de vélos
Consigne à bagage
24-Hour Front Desk
Parking
Parking
Navette aéroport
Parking Onsite
Connexion Internet
Wi-fi gratuit
Général
Chambres non-fumeurs
Jacuzzi/Bain à remous
Spa et centre de bien-être
Beach Sun Loungers
Activités
Piscine
Jardin
Piscine extérieure
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Terrasse