Riu Palace Riviera Maya - All Inclusive
258 $US
/nuit
Moyenne pour septembre
Prix pour Riu Palace Riviera Maya - All Inclusive
Sélectionnez les dates pour voir les prix et les disponibilités
258 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Riu Palace Riviera Maya - All Inclusive, les prix par nuit s'élèvent en moyenne à 258 $US pendant le mois le moins cher (septembre) et à 2 449 $US pendant le mois le plus cher (août), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 861 $US |
| février | 961 $US |
| mars | 1 108 $US |
| avril | 759 $US |
| mai | 780 $US |
| juin | 917 $US |
| juillet | 1 413 $US |
| août | 2 449 $US |
| septembre | 258 $US |
| octobre | 298 $US |
| novembre | 428 $US |
| décembre | 814 $US |
J
F
M
A
M
J
J
A
sept. · 258 $US
S
O
N
D
Le plus cher : août (env. 2 449 $US)
Le moins cher : septembre (env. 258 $US)
À propos de cet établissement
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. Profitez des nombreuses infrastructures de loisirs offertes par l'hébergeme...
Équipements
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. Profitez des nombreuses infrastructures de loisirs offertes par l'hébergement et qui comprennent notamment une discothèque, un centre de remise en forme et une piscine extérieure. Cet hébergement de style Art déco offre aussi features l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une boutique de souvenirs/un kiosque à journaux.
Services de l'établissement
Les équipements et services proposés incluent un poste informatique, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. Un parking gratuit est disponible dans l'enceinte de l'hébergement.
Repas
Pendant votre séjour, vous vous régalerez à Don Rafael, l'un des 6 restaurants de cet hébergement et profiterez d'un service d'étage 24 h/24. Idéal pour une soirée cocooning pleine de saveurs ! Pour manger sur le pouce, vous trouverez aussi sur place un café. Détendez-vous devant un verre au bar en bord de piscine ou dans un des 5 bars/lounges de l'hébergement. Un petit déjeuner buffet gratuit est servi tous les jours de 07 h 00 à 11 h 00.
Chambres
Les 460 chambres de l'hébergement vous invitent à la détente et comprennent un minibar et une télévision à écran plat. Les chambres sont dotées d'un balcon. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par satellite. Une salle de bain privée avec une baignoire et une douche séparées est à votre disposition. Vous y trouvez également un pommeau de douche à « effet pluie » et des articles de toilette de luxe.
Emplacement
En choisissant Hotel Riu Palace Riviera Maya - All Inclusive, vous profiterez d'un séjour à Playa del Carmen (Playacar), à moins de 5 minutes en voiture de Rue commerçante Quinta Avenida et Plage de Playacar. Cet hébergement tout inclus se trouve à 2,2 km de Plage principale de Playa del Carmen et à 8,1 km de Parc à thème Xplor.
À proximité
Ruines Mayas de Playacar(0.3 miles)
Plage de Playacar(0.4 miles)
Piste Cyclable sur Paseo Xaman-Ha(0.5 miles)
Volière de Xaman Ha(0.6 miles)
Plaza Paraiso(0.9 miles)
Centre commercial Paseo del Carmen(1 miles)
Rue commerçante Quinta Avenida(1.1 miles)
Terminal maritime Playa del Carmen(1.1 miles)
Parc des Fondateurs(1.1 miles)
Portail Maya(1.2 miles)
Plage principale de Playa del Carmen(1.3 miles)
Chabad Playa del Carmen(1.3 miles)
Marché Playa del Carmen(1.4 miles)
Musée des merveilles 3D(1.4 miles)
Musée Frida Kahlo(1.4 miles)
Aéroport international Cozumel (CZM)(20.4 miles)
Aéroport international de Cancún (CUN)(36.6 miles)
Parking
Restaurant
Piscine
Baby-sitting/Services pour enfants
Service en chambre
Organisation d'excursions
Emplacement
AV Xaman-Ha Mza 9 Y 10 Lote 1 Fase II, Playacar, Playacar, Playa del Carmen, Quintana Roo, Mexique
Ruines Mayas de Playacar (0.3 miles)
Plage de Playacar (0.4 miles)
Piste Cyclable sur Paseo Xaman-Ha (0.5 miles)
Volière de Xaman Ha (0.6 miles)
Plaza Paraiso (0.9 miles)
Centre commercial Paseo del Carmen (1 miles)
Avis des voyageurs sur Riu Palace Riviera Maya - All Inclusive
9.2
Superbe
Basé sur 2 576 avis vérifiés
Qui séjourne ici ?
Affaires
0%
Couples
55%
Familles
31%
Groupes
11%
Solo
0%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
D'après les avis, le Riu Palace Riviera Maya - Tout Inclus est salué pour son personnel exceptionnellement accueillant, ses jardins impeccables, ses chambres confortables, un bel espace piscine et une plage idyllique, une offre abondante de nourriture et de boissons, ainsi que des animations divertissantes pour les familles et les couples.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
D'après les avis, le Riu Palace Riviera Maya - Tout Inclus est salué pour son personnel exceptionnellement accueillant, ses jardins impeccables, ses chambres confortables, un bel espace piscine et une plage idyllique, une offre abondante de nourriture et de boissons, ainsi que des animations divertissantes pour les familles et les couples.
De nombreux clients soulignent également la propreté constante, les animations quotidiennes animées et l'emplacement sûr de Playacar, à proximité des boutiques et de la 5e Avenue. Les inconvénients fréquemment mentionnés incluent la présence saisonnière de sargasses affectant l'utilisation de la plage, la qualité ou les horaires variables de la nourriture et des boissons, ainsi que des installations pour enfants un peu limitées. Certains évoquent une configuration de la salle de bain qui manque d'intimité, une climatisation parfois bruyante, et une concurrence pour les transats ou des fermetures de piscine anticipées. Attendez-vous à un tout-inclus bien entretenu, axé sur le service, avec beaucoup d'activités, bien que les conditions de la plage puissent varier.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Plusieurs piscines, des animations dynamiques (foam parties et soirées à thème), une plage bien entretenue, un bar à café et un spa ressortent du lot. Les clients notent la réservation de chaises et des places assises limitées, des piscines très chaudes ou des fermetures anticipées ; les installations pour enfants semblent petites et la salle de sport est modeste.
Avis de voyageur à ce sujet
10
Gema
22 août 2025
·
A séjourné 3 nuits
Beautiful property and wonderful staff. Only problem is with beach chairs and pool chairs. There is a mad dash in the morning where everyone clips a towel and is gone all day. We wanted to hang out for just a bit in the afternoon and not once could we find somewhere to sit. I just don’t understand why people “reserve” their chairs just in case they feel like coming back.
Beautiful property and wonderful staff. Only problem is with beach chairs and pool chairs. There is a mad dash in the morning where everyone clips a towel and is gone all day. We wanted to hang out for just a bit in the afternoon and not once could we find somewhere to sit. I just don’t understand why people “reserve” their chairs just in case they feel like coming back.
10
Alexander
5 oct. 2025
·
A séjourné 7 nuits
Loved this resort, food was amazing, staff was amazing, pool, right on the beach. Small gym, spa. More of a relaxed environment then a party spot, but you can always pop over to their sister resort rui tequila for partying or coco bongo. There is a small pharmacy just outside the hotel, a small shopping spot within walking distance. Only thing i would have wish they had eas hammocks haha but thats such a minor thing. This resort is great for couples and families even singles that just want relax.
Loved this resort, food was amazing, staff was amazing, pool, right on the beach. Small gym, spa. More of a relaxed environment then a party spot, but you can always pop over to their sister resort rui tequila for partying or coco bongo. There is a small pharmacy just outside the hotel, a small shopping spot within walking distance. Only thing i would have wish they had eas hammocks haha but thats such a minor thing. This resort is great for couples and families even singles that just want relax.
8
Melissa
3 août 2025
·
A séjourné 7 nuits
Overall the resort is beautiful and easy to navigate. The service everywhere except the pool area was great. The bar tenders at the pool where hit and miss and several days at 5 or 6 pm when they closed the bar (way too early) they would start throwing water from the pool onto the patio to clean whether you are sitting there or not. The food was disappointing , other than the steak house.
Overall the resort is beautiful and easy to navigate. The service everywhere except the pool area was great. The bar tenders at the pool where hit and miss and several days at 5 or 6 pm when they closed the bar (way too early) they would start throwing water from the pool onto the patio to clean whether you are sitting there or not. The food was disappointing , other than the steak house.
10
Susan
4 mai 2025
·
A séjourné 3 nuits
Everything was generally good however the two larger swimming pools were too hot. Not at all refreshing. Not sure if they were heated but definitely didn’t need to be
Everything was generally good however the two larger swimming pools were too hot. Not at all refreshing. Not sure if they were heated but definitely didn’t need to be
10
arthur
30 sept. 2025
·
A séjourné 5 nuits
Melhor all inclusive que eu já fui! Comidas maravilhosas, muita qualidade e opções. Entretenimento a noite muito divertida! Quartos amplos, ótimos serviço de quarto, ótimas atividades fitness, ótima área de piscina, praia limpa e bem cuidada, hotel bem cuidado! Staff atenciosa e gentil! A academia que não é boa. Tem vários hotéis da mesma rede por perto que vc pode passar o dia. E o hotel fornece translado do aeroporto o que já é uma grande economia.
Melhor all inclusive que eu já fui! Comidas maravilhosas, muita qualidade e opções. Entretenimento a noite muito divertida! Quartos amplos, ótimos serviço de quarto, ótimas atividades fitness, ótima área de piscina, praia limpa e bem cuidada, hotel bem cuidado! Staff atenciosa e gentil! A academia que não é boa. Tem vários hotéis da mesma rede por perto que vc pode passar o dia. E o hotel fornece translado do aeroporto o que já é uma grande economia.
10
Jennifer G
9 sept. 2025
·
A séjourné 4 nuits
The spa is wonderful. Rooms and property super clean. Helpful staff. Private beach access is fabulous.
The spa is wonderful. Rooms and property super clean. Helpful staff. Private beach access is fabulous.
10
Ronald
28 nov. 2025
·
A séjourné 9 nuits
Our stay was truly wonderful from start to finish. The resort is beautifully maintained, which puts you in vacation mode immediately. The rooms were very clean, spacious, and comfortable, with a well-stocked minibar and a great balcony view. Housekeeping did a fantastic job every day. We loved the dining options with plenty of variety, fresh ingredients, and consistently good quality. The buffet had a wide selection, and the specialty restaurants offered a more elevated dining experience. The Japanese Restaurant was our favorite. Drinks were well-made and easy to get. We loved the Cappuccino Bar. The beach is beautiful and well maintained: soft white sand and clear turquoise water. There were always loungers available, and the staff kept the area clean and inviting. The pool area was lively, and we had the best time at the foam parties. Service throughout the resort was exceptional. Staff were friendly, attentive, and eager to help. Whether it was at check-in, the restaurants, or during activities, everyone went out of their way to make the stay enjoyable. We had an amazing experience at Riu Palace Riviera Maya. We will definitely be back.
Our stay was truly wonderful from start to finish. The resort is beautifully maintained, which puts you in vacation mode immediately. The rooms were very clean, spacious, and comfortable, with a well-stocked minibar and a great balcony view. Housekeeping did a fantastic job every day. We loved the dining options with plenty of variety, fresh ingredients, and consistently good quality. The buffet had a wide selection, and the specialty restaurants offered a more elevated dining experience. The Japanese Restaurant was our favorite. Drinks were well-made and easy to get. We loved the Cappuccino Bar. The beach is beautiful and well maintained: soft white sand and clear turquoise water. There were always loungers available, and the staff kept the area clean and inviting. The pool area was lively, and we had the best time at the foam parties. Service throughout the resort was exceptional. Staff were friendly, attentive, and eager to help. Whether it was at check-in, the restaurants, or during activities, everyone went out of their way to make the stay enjoyable. We had an amazing experience at Riu Palace Riviera Maya. We will definitely be back.
10
GREGORIO
11 juil. 2025
·
A séjourné 5 nuits
Top notch customer service by all hotel staff. Foam party was a blast but wish the RIU party isn't just on Fridays and should be at least 3 times during the whole weekend.
Top notch customer service by all hotel staff. Foam party was a blast but wish the RIU party isn't just on Fridays and should be at least 3 times during the whole weekend.
10
GAIL
29 oct. 2025
·
A séjourné 6 nuits
Everything was great. We didn't have the room cleaned while we were there. We gave the workers a break. haha The place was great. Loved the balcony and the view. Also loved the birds and animals just roaming around, even on the balcony. The entertainment was too loud for us because our room was so close. We'll plan it next time. Being able to just roam around and eat and drink anytime was great. Loved the pools and beach. Great massage, too. Everyone was so friendly and nice. All in all we had a wonderful time and well worth the money. My daughter recommended you and did all the booking arrangements.
Everything was great. We didn't have the room cleaned while we were there. We gave the workers a break. haha The place was great. Loved the balcony and the view. Also loved the birds and animals just roaming around, even on the balcony. The entertainment was too loud for us because our room was so close. We'll plan it next time. Being able to just roam around and eat and drink anytime was great. Loved the pools and beach. Great massage, too. Everyone was so friendly and nice. All in all we had a wonderful time and well worth the money. My daughter recommended you and did all the booking arrangements.
8
Anna
16 nov. 2025
·
A séjourné 7 nuits
We had a pleasant stay at Riu Palace Riviera Maya. The hotel is beautiful, very clean, and the housekeeping team does an excellent job. I also loved the 24-hour lounge — it’s convenient and well maintained. The only downside is that the resort territory is quite small. There are four pools + one tiny pool for kids, but there isn’t much entertainment for kids. There is a kids’ club, but the area is tiny and the evening activities last only about 30 minutes. The staff really tries their best to make the stay enjoyable, but compared to other resorts with bigger kids’ clubs and more activities, it falls a bit short. We went for a walk for other Riu Hotels in the same area, and they looked nice.
We had a pleasant stay at Riu Palace Riviera Maya. The hotel is beautiful, very clean, and the housekeeping team does an excellent job. I also loved the 24-hour lounge — it’s convenient and well maintained. The only downside is that the resort territory is quite small. There are four pools + one tiny pool for kids, but there isn’t much entertainment for kids. There is a kids’ club, but the area is tiny and the evening activities last only about 30 minutes. The staff really tries their best to make the stay enjoyable, but compared to other resorts with bigger kids’ clubs and more activities, it falls a bit short. We went for a walk for other Riu Hotels in the same area, and they looked nice.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
La propreté est un point fort : les chambres et les jardins sont maintenus très propres et bien entretenus par un personnel assidu. Quelques avis mentionnent des problèmes tels que des odeurs de moisissure ou la présence occasionnelle de parasites.
Avis de voyageur à ce sujet
10
Guadalupe
20 mai 2025
·
A séjourné 4 nuits
Everything was awesome! Had a great time until my last day, saw a huge roach by the desserts. I was disgusted.
Everything was awesome! Had a great time until my last day, saw a huge roach by the desserts. I was disgusted.
10
Brian
25 nov. 2025
·
A séjourné 7 nuits
Friendly staff, very clean, food excellent. Will be back to this hotel.
Friendly staff, very clean, food excellent. Will be back to this hotel.
10
carlos Alberto
17 oct. 2025
·
A séjourné 5 nuits
Clean room
Clean room
6
Jorge
6 nov. 2025
·
A séjourné 4 nuits
Food not the best, choices are very limited in places to choose for lunch and dinner. Found roaches in the room bathroom. Need more authentic Mexican menu because there’s almost none and that is what we go for.
Food not the best, choices are very limited in places to choose for lunch and dinner. Found roaches in the room bathroom. Need more authentic Mexican menu because there’s almost none and that is what we go for.
10
Javier A
21 déc. 2025
·
A séjourné 4 nuits
Muy rica la comida, todo súper limpio cuartos, baños, pasillos 100% garantizados buen servicio, todo el personal muy amable y atentos
Muy rica la comida, todo súper limpio cuartos, baños, pasillos 100% garantizados buen servicio, todo el personal muy amable y atentos
10
Javier
14 nov. 2025
·
A séjourné 4 nuits
Staff was great!! Hotel very clean!!
Staff was great!! Hotel very clean!!
6
Jose
7 juin 2025
·
A séjourné 5 nuits
The only thing I did not like was the room we were given it was next to the workers maintenance room day and night loud noise people talking moving things around it was hard to really rest ! Also it had a strong smell of mold !
The only thing I did not like was the room we were given it was next to the workers maintenance room day and night loud noise people talking moving things around it was hard to really rest ! Also it had a strong smell of mold !
10
Sulema
21 oct. 2025
·
A séjourné 4 nuits
Honestly, our vacation at RIU was perfect! The hotel was gorgeous. The cleanliness was on point. The staff were awesome! The food was delicious. Many options to chose from. We will be going back again soon.
Honestly, our vacation at RIU was perfect! The hotel was gorgeous. The cleanliness was on point. The staff were awesome! The food was delicious. Many options to chose from. We will be going back again soon.
8
Jess
19 juin 2025
·
A séjourné 6 nuits
Although it’s not a brand-new hotel, the facilities are extremely clean, and there was always maintenance staff around taking great care of the property. The overall staff is friendly, and the pool and entertainment crew were a lot of fun. The only downside is that I felt there was a lack of variety in the restaurants, especially during the midday hours (12–6 PM). I’ve stayed at other resorts that, aside from fast food, also offer tacos or seafood options. That said, everything was in great condition and impressively clean.
Although it’s not a brand-new hotel, the facilities are extremely clean, and there was always maintenance staff around taking great care of the property. The overall staff is friendly, and the pool and entertainment crew were a lot of fun. The only downside is that I felt there was a lack of variety in the restaurants, especially during the midday hours (12–6 PM). I’ve stayed at other resorts that, aside from fast food, also offer tacos or seafood options. That said, everything was in great condition and impressively clean.
10
Alina
13 avr. 2025
·
A séjourné 5 nuits
We had a wonderful stay at the Riu Hotel. The resort was very well maintained and exceptionally clean throughout our visit. The food selection and quality were excellent, with a wide variety of options available at both the buffet and the specialty restaurants. The staff were incredibly attentive and helpful, always going above and beyond to make sure guests were comfortable. There was also a great selection of bars, making it easy to grab a drink and relax anywhere on the property. Overall, it was a great experience, and we would definitely return. Highly recommended!
We had a wonderful stay at the Riu Hotel. The resort was very well maintained and exceptionally clean throughout our visit. The food selection and quality were excellent, with a wide variety of options available at both the buffet and the specialty restaurants. The staff were incredibly attentive and helpful, always going above and beyond to make sure guests were comfortable. There was also a great selection of bars, making it easy to grab a drink and relax anywhere on the property. Overall, it was a great experience, and we would definitely return. Highly recommended!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont modernes, spacieuses et confortables, souvent avec balcon et mini-bar bien approvisionné. Les inconvénients récurrents incluent une salle de bain/baignoire ouverte qui réduit l'intimité, une climatisation parfois bruyante ou peu fiable, et des nuisances sonores liées à l'emplacement pour certaines chambres.
Avis de voyageur à ce sujet
6
Manuel
22 nov. 2025
·
A séjourné 5 nuits
The only thing that I disliked about the room was the lack of a barrier between living space and bathroom. No privacy. Even amongst family a bit of privacy is necessary especially in a bathroom. One of the dumbest designs I’ve ever seen in a room. This will keep me from booking here in the future.
The only thing that I disliked about the room was the lack of a barrier between living space and bathroom. No privacy. Even amongst family a bit of privacy is necessary especially in a bathroom. One of the dumbest designs I’ve ever seen in a room. This will keep me from booking here in the future.
6
DIANA
21 nov. 2025
·
A séjourné 4 nuits
Food was not great: cold, under or over cooked. Bar tender didn’t know how to make drinks. There was no transportation to local parks unless booked through RIU. Restaurants should have more healthy choices. Restaurants should stay open later. Room has a bathtub next to the bed. Not a nice look.
Food was not great: cold, under or over cooked. Bar tender didn’t know how to make drinks. There was no transportation to local parks unless booked through RIU. Restaurants should have more healthy choices. Restaurants should stay open later. Room has a bathtub next to the bed. Not a nice look.
10
Jocelyne
28 avr. 2025
·
A séjourné 7 nuits
Very clean , friendly staff, lots of choice for food. Even though kids are welcome the hotel is really quiet. Beach is great. Rooms are comfortable but not much privacy if you aren’t a couple but a mother and son traveling together. Don’t think about having a bath, Bathtub is in the middle of the room. Shower Provide a little privacy. Overall, we really enjoyed our time there.
Very clean , friendly staff, lots of choice for food. Even though kids are welcome the hotel is really quiet. Beach is great. Rooms are comfortable but not much privacy if you aren’t a couple but a mother and son traveling together. Don’t think about having a bath, Bathtub is in the middle of the room. Shower Provide a little privacy. Overall, we really enjoyed our time there.
8
Sidney
16 avr. 2025
·
A séjourné 7 nuits
Pros - Beach 9/10, Food 8/10, staff 10/10, Cleanliness 10/10, Room 10/10. Beautiful resort in a safe neighborhood. Lots of spanish speaking visitors from Portugal, Argentina and Chile. Makes sense since its owned by a Spanish company. What I didn't like were the size of the pools. Much too small. Kids should be in a separate pool, Their kiddy pool is a joke. Too many kids was surprising to me. I wouldn't choose it again for that reason. Also they REALLY need to add door knobs/handles to those drawers. They’re very difficult to open especially if you have arthritic fingers. Had to call down a few times for toilet paper and bottled water. We tipped daily but didn't get our supplies replenished. Not an issue as they usually responded quickly with our requests. Overall a 8.5 vacation for us.
Pros - Beach 9/10, Food 8/10, staff 10/10, Cleanliness 10/10, Room 10/10. Beautiful resort in a safe neighborhood. Lots of spanish speaking visitors from Portugal, Argentina and Chile. Makes sense since its owned by a Spanish company. What I didn't like were the size of the pools. Much too small. Kids should be in a separate pool, Their kiddy pool is a joke. Too many kids was surprising to me. I wouldn't choose it again for that reason. Also they REALLY need to add door knobs/handles to those drawers. They’re very difficult to open especially if you have arthritic fingers. Had to call down a few times for toilet paper and bottled water. We tipped daily but didn't get our supplies replenished. Not an issue as they usually responded quickly with our requests. Overall a 8.5 vacation for us.
6
Moulay Mehdi
26 août 2025
·
A séjourné 8 nuits
The A/c system in the rooms ( we changed 3 times our suite ) is terrible turn on and off hole night with heavy noise when its on .
The A/c system in the rooms ( we changed 3 times our suite ) is terrible turn on and off hole night with heavy noise when its on .
10
Aleksandra
15 nov. 2025
·
A séjourné 5 nuits
My only two complains were testing of the fire alarm during early morning (5-6 am) and the VERY LOUD room A/C. It worked like a charm, but the loud thunder noice it emitted when it kicked on kept waking me up. I wish there was some kind of white noise to muffle it.
My only two complains were testing of the fire alarm during early morning (5-6 am) and the VERY LOUD room A/C. It worked like a charm, but the loud thunder noice it emitted when it kicked on kept waking me up. I wish there was some kind of white noise to muffle it.
10
Charles
8 nov. 2025
·
A séjourné 5 nuits
The room, the beach area, the pool areas were well kept. We stayed in a remodeled room which was a plus from what I read. The workers were welcoming and always nice. They seemed to be happy to work there. The food was hit or miss. A little disappointed in the specialty restaurants as some items were not good or just ok.
The room, the beach area, the pool areas were well kept. We stayed in a remodeled room which was a plus from what I read. The workers were welcoming and always nice. They seemed to be happy to work there. The food was hit or miss. A little disappointed in the specialty restaurants as some items were not good or just ok.
10
Ronald
28 nov. 2025
·
A séjourné 9 nuits
Our stay was truly wonderful from start to finish. The resort is beautifully maintained, which puts you in vacation mode immediately. The rooms were very clean, spacious, and comfortable, with a well-stocked minibar and a great balcony view. Housekeeping did a fantastic job every day. We loved the dining options with plenty of variety, fresh ingredients, and consistently good quality. The buffet had a wide selection, and the specialty restaurants offered a more elevated dining experience. The Japanese Restaurant was our favorite. Drinks were well-made and easy to get. We loved the Cappuccino Bar. The beach is beautiful and well maintained: soft white sand and clear turquoise water. There were always loungers available, and the staff kept the area clean and inviting. The pool area was lively, and we had the best time at the foam parties. Service throughout the resort was exceptional. Staff were friendly, attentive, and eager to help. Whether it was at check-in, the restaurants, or during activities, everyone went out of their way to make the stay enjoyable. We had an amazing experience at Riu Palace Riviera Maya. We will definitely be back.
Our stay was truly wonderful from start to finish. The resort is beautifully maintained, which puts you in vacation mode immediately. The rooms were very clean, spacious, and comfortable, with a well-stocked minibar and a great balcony view. Housekeeping did a fantastic job every day. We loved the dining options with plenty of variety, fresh ingredients, and consistently good quality. The buffet had a wide selection, and the specialty restaurants offered a more elevated dining experience. The Japanese Restaurant was our favorite. Drinks were well-made and easy to get. We loved the Cappuccino Bar. The beach is beautiful and well maintained: soft white sand and clear turquoise water. There were always loungers available, and the staff kept the area clean and inviting. The pool area was lively, and we had the best time at the foam parties. Service throughout the resort was exceptional. Staff were friendly, attentive, and eager to help. Whether it was at check-in, the restaurants, or during activities, everyone went out of their way to make the stay enjoyable. We had an amazing experience at Riu Palace Riviera Maya. We will definitely be back.
8
Aleksandra
17 oct. 2025
·
A séjourné 7 nuits
All was good, except things we left on the beach while swimming in the sea were stolen, and the football my son forgot at the pool was never found. The Security staff couldn’t be helpful because they did not speak English at all. Also, there was a construction going on right across from our room, it was very loud. While you are on vacation and trying to relax that was very inconvenient and disturbing.
All was good, except things we left on the beach while swimming in the sea were stolen, and the football my son forgot at the pool was never found. The Security staff couldn’t be helpful because they did not speak English at all. Also, there was a construction going on right across from our room, it was very loud. While you are on vacation and trying to relax that was very inconvenient and disturbing.
10
GAIL
29 oct. 2025
·
A séjourné 6 nuits
Everything was great. We didn't have the room cleaned while we were there. We gave the workers a break. haha The place was great. Loved the balcony and the view. Also loved the birds and animals just roaming around, even on the balcony. The entertainment was too loud for us because our room was so close. We'll plan it next time. Being able to just roam around and eat and drink anytime was great. Loved the pools and beach. Great massage, too. Everyone was so friendly and nice. All in all we had a wonderful time and well worth the money. My daughter recommended you and did all the booking arrangements.
Everything was great. We didn't have the room cleaned while we were there. We gave the workers a break. haha The place was great. Loved the balcony and the view. Also loved the birds and animals just roaming around, even on the balcony. The entertainment was too loud for us because our room was so close. We'll plan it next time. Being able to just roam around and eat and drink anytime was great. Loved the pools and beach. Great massage, too. Everyone was so friendly and nice. All in all we had a wonderful time and well worth the money. My daughter recommended you and did all the booking arrangements.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est largement salué pour son amabilité, son attention et le dévouement du personnel dans tout l'établissement. Certains clients ont signalé une désorganisation à la réception, des politiques rigides concernant les modifications ou une lenteur des interventions de maintenance.
Avis de voyageur à ce sujet
10
Ivonee
28 avr. 2025
·
A séjourné 7 nuits
My recent stay at Riu Palace Riviera Maya was nothing short of exceptional, a truly perfect vacation from start to finish.From the moment I stepped into the lobby, I was enveloped in an atmosphere of warmth and impeccable service. The staff consistently went above and beyond to cater to my every need, and they did so with genuine smiles. I can't recall a single interaction that wasn't positive and helpful; they were truly dedicated to ensuring we had the best possible experience. A special shout-out to Fernanda at reception! Check-in was an absolute breeze, and she thoroughly explained everything we needed to know. She was incredibly cordial and always available to assist with any request, big or small.The entertainment team was also fantastic. Angel, Jeremy, and Manuel were so interactive and engaging, making sure everyone felt included in the activities. The shows were top-notch, and my daughter especially loved the pool foam party – a definite highlight! The event team ladies were also amazing with my daughter, making her feel so special and always looking for her to make sure she was involved in all the activities. And let's not forget all the bartenders, German, Felipe, Esteban, all of them. They kept the libations flowing and always made sure we were well-taken care of. Our room was always cleaned and spotless, providing a comfortable and relaxing retreat. This was truly an amazing stay, and we will definitely be back soon! I highly recommend this place! Amazing.
My recent stay at Riu Palace Riviera Maya was nothing short of exceptional, a truly perfect vacation from start to finish.From the moment I stepped into the lobby, I was enveloped in an atmosphere of warmth and impeccable service. The staff consistently went above and beyond to cater to my every need, and they did so with genuine smiles. I can't recall a single interaction that wasn't positive and helpful; they were truly dedicated to ensuring we had the best possible experience. A special shout-out to Fernanda at reception! Check-in was an absolute breeze, and she thoroughly explained everything we needed to know. She was incredibly cordial and always available to assist with any request, big or small.The entertainment team was also fantastic. Angel, Jeremy, and Manuel were so interactive and engaging, making sure everyone felt included in the activities. The shows were top-notch, and my daughter especially loved the pool foam party – a definite highlight! The event team ladies were also amazing with my daughter, making her feel so special and always looking for her to make sure she was involved in all the activities. And let's not forget all the bartenders, German, Felipe, Esteban, all of them. They kept the libations flowing and always made sure we were well-taken care of. Our room was always cleaned and spotless, providing a comfortable and relaxing retreat. This was truly an amazing stay, and we will definitely be back soon! I highly recommend this place! Amazing.
6
Patricia
24 oct. 2025
·
A séjourné 4 nuits
Disorganization at the front desk. We were assigned a room for two days that was less than the one we paid for due to lack of availability. We received no compensation for the error, no refund, nothing. There are no facilities for people with disabilities. However, the food is very good, and the restaurant, bar, and cleaning staff are very friendly and polite.
Disorganization at the front desk. We were assigned a room for two days that was less than the one we paid for due to lack of availability. We received no compensation for the error, no refund, nothing. There are no facilities for people with disabilities. However, the food is very good, and the restaurant, bar, and cleaning staff are very friendly and polite.
10
Joanne
26 nov. 2025
·
A séjourné 10 nuits
Loved our recent stay at RPRM. The staff are so incredible, they work so hard and really just want you to enjoy your vacation. Our room was clean, comfortable and offered lots of storage. They supply everything in the room including hair dryer, safe, iron, coffee and the beds are comfy. The food was also really good, probably the best food I have ever had at an all inclusive.
Loved our recent stay at RPRM. The staff are so incredible, they work so hard and really just want you to enjoy your vacation. Our room was clean, comfortable and offered lots of storage. They supply everything in the room including hair dryer, safe, iron, coffee and the beds are comfy. The food was also really good, probably the best food I have ever had at an all inclusive.
6
Jeffrey
18 oct. 2025
·
A séjourné 7 nuits
Where to start? Expedia informed us that we had a $850.00 resort credit to use during our vacation, but try as we might, not a person at the resort had any idea about it, or how to use it. After showing them the Expedia app and e-mail, they referred us to a RIU app that didn't work and always said "Please try again later". The package included transportation to and from the resort, but doesn't tell you that the details of this transfer are in your Expedia e-mail within the Expedia App, and that they need to be followed several days before you leave, or you won't be able to use the free transfer. Make sure you do this. A bus to the hotel from the airport is $130.00 for two people. The food is marginal at best. This is the only time, that I cam home from an all inclusive weighing what I did before I left (all due to the marginal quality of food and drink). We found the drinks to be watered down, and the meat, generally to be either overcooked or undercooked. The staff, however, were wonderful. We have stayed at RIU properties before COVID and never had this experience. I think, this will be the last time we stay at a RIU, in the future, however.
Where to start? Expedia informed us that we had a $850.00 resort credit to use during our vacation, but try as we might, not a person at the resort had any idea about it, or how to use it. After showing them the Expedia app and e-mail, they referred us to a RIU app that didn't work and always said "Please try again later". The package included transportation to and from the resort, but doesn't tell you that the details of this transfer are in your Expedia e-mail within the Expedia App, and that they need to be followed several days before you leave, or you won't be able to use the free transfer. Make sure you do this. A bus to the hotel from the airport is $130.00 for two people. The food is marginal at best. This is the only time, that I cam home from an all inclusive weighing what I did before I left (all due to the marginal quality of food and drink). We found the drinks to be watered down, and the meat, generally to be either overcooked or undercooked. The staff, however, were wonderful. We have stayed at RIU properties before COVID and never had this experience. I think, this will be the last time we stay at a RIU, in the future, however.
10
Ana Beatriz Pasto
8 oct. 2025
·
A séjourné 3 nuits
Very clean, good service
Very clean, good service
4
Brenda
10 oct. 2025
·
A séjourné 4 nuits
We had constant issues with our air conditioner. The sensor on the door wasn’t working right. We went toe days without ac. They had to change the sensor the first day, realign the sensor the second day, and day 3 and 4 no one would come check it even though they would say maintenance was on the way. There is no excuse for not having an ac due to lack of effort in trying to fix the issue. Due to this we will not stay here again, we will enjoy other resorts.
We had constant issues with our air conditioner. The sensor on the door wasn’t working right. We went toe days without ac. They had to change the sensor the first day, realign the sensor the second day, and day 3 and 4 no one would come check it even though they would say maintenance was on the way. There is no excuse for not having an ac due to lack of effort in trying to fix the issue. Due to this we will not stay here again, we will enjoy other resorts.
10
Ronald
28 nov. 2025
·
A séjourné 9 nuits
Our stay was truly wonderful from start to finish. The resort is beautifully maintained, which puts you in vacation mode immediately. The rooms were very clean, spacious, and comfortable, with a well-stocked minibar and a great balcony view. Housekeeping did a fantastic job every day. We loved the dining options with plenty of variety, fresh ingredients, and consistently good quality. The buffet had a wide selection, and the specialty restaurants offered a more elevated dining experience. The Japanese Restaurant was our favorite. Drinks were well-made and easy to get. We loved the Cappuccino Bar. The beach is beautiful and well maintained: soft white sand and clear turquoise water. There were always loungers available, and the staff kept the area clean and inviting. The pool area was lively, and we had the best time at the foam parties. Service throughout the resort was exceptional. Staff were friendly, attentive, and eager to help. Whether it was at check-in, the restaurants, or during activities, everyone went out of their way to make the stay enjoyable. We had an amazing experience at Riu Palace Riviera Maya. We will definitely be back.
Our stay was truly wonderful from start to finish. The resort is beautifully maintained, which puts you in vacation mode immediately. The rooms were very clean, spacious, and comfortable, with a well-stocked minibar and a great balcony view. Housekeeping did a fantastic job every day. We loved the dining options with plenty of variety, fresh ingredients, and consistently good quality. The buffet had a wide selection, and the specialty restaurants offered a more elevated dining experience. The Japanese Restaurant was our favorite. Drinks were well-made and easy to get. We loved the Cappuccino Bar. The beach is beautiful and well maintained: soft white sand and clear turquoise water. There were always loungers available, and the staff kept the area clean and inviting. The pool area was lively, and we had the best time at the foam parties. Service throughout the resort was exceptional. Staff were friendly, attentive, and eager to help. Whether it was at check-in, the restaurants, or during activities, everyone went out of their way to make the stay enjoyable. We had an amazing experience at Riu Palace Riviera Maya. We will definitely be back.
10
Arran
21 juil. 2025
·
A séjourné 9 nuits
Excellent hotel right on the beach. Hard working staff went above and beyond to make our stay exceptional. Highly recommend.
Excellent hotel right on the beach. Hard working staff went above and beyond to make our stay exceptional. Highly recommend.
2
Michael
6 juin 2025
·
A séjourné 6 nuits
One of the Most Disappointing Customer Service Experiences – Riu Palace Riviera Maya I’ve never written a review like this, but after our stay at Riu Palace Riviera Maya, I feel compelled to share. We booked two rooms via Expedia for May 28–June 3, 2025. Due to severe weather and flight delays, we missed our connection and couldn’t arrive until 2:00 AM on May 30. The airline rebooked us and adjusted our return to June 4—so we simply asked Riu to shift our stay by one day (May 29–June 4). Same number of nights, same rooms. Expedia confirmed they reached out to Riu Reservations. I also emailed the resort directly, clearly explaining the situation and urgency. Despite being on-site, staying in rooms 0005 and 0006, all I received were copy-paste replies saying front desk and managers couldn't help due to “policy.” Riu Reservations didn’t respond until June 1—denying the request with no flexibility. What’s worse, I saw available rooms online for June 3, yet they still refused to assist. We weren’t asking for anything free—just a shift due to weather-related travel issues. Not a single person showed empathy or took responsibility. We spent thousands to stay here, yet were left scrambling for a place to sleep. Riu treated us like reservation numbers, not guests. We deserved better—and they failed us.
One of the Most Disappointing Customer Service Experiences – Riu Palace Riviera Maya I’ve never written a review like this, but after our stay at Riu Palace Riviera Maya, I feel compelled to share. We booked two rooms via Expedia for May 28–June 3, 2025. Due to severe weather and flight delays, we missed our connection and couldn’t arrive until 2:00 AM on May 30. The airline rebooked us and adjusted our return to June 4—so we simply asked Riu to shift our stay by one day (May 29–June 4). Same number of nights, same rooms. Expedia confirmed they reached out to Riu Reservations. I also emailed the resort directly, clearly explaining the situation and urgency. Despite being on-site, staying in rooms 0005 and 0006, all I received were copy-paste replies saying front desk and managers couldn't help due to “policy.” Riu Reservations didn’t respond until June 1—denying the request with no flexibility. What’s worse, I saw available rooms online for June 3, yet they still refused to assist. We weren’t asking for anything free—just a shift due to weather-related travel issues. Not a single person showed empathy or took responsibility. We spent thousands to stay here, yet were left scrambling for a place to sleep. Riu treated us like reservation numbers, not guests. We deserved better—and they failed us.
10
Chris
16 nov. 2025
·
A séjourné 7 nuits
All of the staff was amazing, nice, courteous and happy to serve. The food was great at all restaurants and the hotel was gorgeous. They kept the place spotless and clean. We felt so welcomed and special. This is a place I will certainly go back too.
All of the staff was amazing, nice, courteous and happy to serve. The food was great at all restaurants and the hotel was gorgeous. They kept the place spotless and clean. We felt so welcomed and special. This is a place I will certainly go back too.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé dans le quartier fermé de Playacar, l'emplacement est sûr et permet de se rendre à pied aux boutiques et à la 5e Avenue. Certains notent la présence de vendeurs sur la plage et que le transport vers les parcs ou l'aéroport n'est pas inclus.
Avis de voyageur à ce sujet
10
Ines
25 mai 2025
·
A séjourné 5 nuits
The property is beautiful and well taken care of. All of the employees were very kind and professional. My only concern was that reception wasn’t always helpful and told us that we would have to go to the other Riu resorts for lunch if we wanted to eat at a buffet. On our 3rd day here we discovered that this was not the case as their restaurant “Chili’s” did offer a buffet for lunch. Other than that, the resort offers endless choices of food, drinks, and entertainment. Everyone in my group had a great time and would love to visit again. Another bonus is that there are a series of shops only a 5 minute walk away which made for a lot of fun when shopping for souvenirs. 5th Avenue is also only a 5-10 minute car ride away and offers endless options for shopping and entertainment.
The property is beautiful and well taken care of. All of the employees were very kind and professional. My only concern was that reception wasn’t always helpful and told us that we would have to go to the other Riu resorts for lunch if we wanted to eat at a buffet. On our 3rd day here we discovered that this was not the case as their restaurant “Chili’s” did offer a buffet for lunch. Other than that, the resort offers endless choices of food, drinks, and entertainment. Everyone in my group had a great time and would love to visit again. Another bonus is that there are a series of shops only a 5 minute walk away which made for a lot of fun when shopping for souvenirs. 5th Avenue is also only a 5-10 minute car ride away and offers endless options for shopping and entertainment.
10
Adriana
23 juil. 2025
·
A séjourné 4 nuits
This is my 4th time staying at this Riu Riviera Maya Hotel and it was not a disappointment once again. I highly recommend it. The staff is overly pleasant and the hotel itself is very nice and clean. The night shows are very nice. It's like 20 min walking to downtown Playa del Carmen. I highly recommend it.
This is my 4th time staying at this Riu Riviera Maya Hotel and it was not a disappointment once again. I highly recommend it. The staff is overly pleasant and the hotel itself is very nice and clean. The night shows are very nice. It's like 20 min walking to downtown Playa del Carmen. I highly recommend it.
10
Lucas
15 avr. 2025
·
A séjourné 5 nuits
The staff and property are great, food is good and lots of options. Walking distance to fifth avenue and walkable neighborhood around the resort
The staff and property are great, food is good and lots of options. Walking distance to fifth avenue and walkable neighborhood around the resort
10
Carmen Ileana
3 mai 2025
·
A séjourné 7 nuits
Very good stay at the hotel. Enjoyed it very much. What we did not like; there was no transfer included airport to hotel and back. Also, the flight back with American Airlines. We had a connection in Dallas and we lost the second flight due to the extremely long line at the Security check point in Dallas. We made it at the very last minute at the gate of the second flight, but AA refused to board us. They put us on the next flight wich was only next morning. This flight was delayed 7 hours due to bad weather. So, our trip back home was BAD.
Very good stay at the hotel. Enjoyed it very much. What we did not like; there was no transfer included airport to hotel and back. Also, the flight back with American Airlines. We had a connection in Dallas and we lost the second flight due to the extremely long line at the Security check point in Dallas. We made it at the very last minute at the gate of the second flight, but AA refused to board us. They put us on the next flight wich was only next morning. This flight was delayed 7 hours due to bad weather. So, our trip back home was BAD.
8
JOSE GABRIEL CONDORETTY
13 nov. 2025
·
A séjourné 7 nuits
Seller on the beach are annoying
Seller on the beach are annoying
10
Alina
18 juin 2025
·
A séjourné 5 nuits
Great property and resort. The restaurants are good with not much of a wait and you don’t need advance reservations which is the best. People and staff are friendly and helpful. Not a bad walk to the downtown area maybe 20 minutes. Security is great because your like in a gated community.
Great property and resort. The restaurants are good with not much of a wait and you don’t need advance reservations which is the best. People and staff are friendly and helpful. Not a bad walk to the downtown area maybe 20 minutes. Security is great because your like in a gated community.
10
Charles Joseph Van
24 août 2025
·
A séjourné 6 nuits
Everything was perfect! Staff was amazing. Location is in a gated community. Feel safe to walk around.
Everything was perfect! Staff was amazing. Location is in a gated community. Feel safe to walk around.
10
Zachary
10 nov. 2025
·
A séjourné 7 nuits
I've stayed here the last two years. Great place for a Mexico beach getaway. Rooms are nice. Food is good. Staff is friendly and helpful. You can't really go wrong with this pick if you are looking for something that's got a little bit of everything and excels in most. The playacar area is one of the nicest you can stay at in Playa del Carmen as well. Don't hesitate - the rating says it all.
I've stayed here the last two years. Great place for a Mexico beach getaway. Rooms are nice. Food is good. Staff is friendly and helpful. You can't really go wrong with this pick if you are looking for something that's got a little bit of everything and excels in most. The playacar area is one of the nicest you can stay at in Playa del Carmen as well. Don't hesitate - the rating says it all.
10
Eddy Borges
30 nov. 2025
·
A séjourné 5 nuits
Hotel con una arquitectura bonita, los servicios excelentes así como la atención de personal, buena ubicación en playa de Carmen a 20 minutos caminando de la 5 avenida. Sin dudas lo recomiendo.
Hotel con una arquitectura bonita, los servicios excelentes así como la atención de personal, buena ubicación en playa de Carmen a 20 minutos caminando de la 5 avenida. Sin dudas lo recomiendo.
10
Rosie
19 juin 2025
·
A séjourné 5 nuits
Staff very friendly and location was perfect. Shopping area right out the resort gate. A+ It was all family friendly.
Staff very friendly and location was perfect. Shopping area right out the resort gate. A+ It was all family friendly.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
De nombreux clients ont apprécié la variété des buffets et des restaurants à la carte. D'autres ont trouvé la qualité ou la variété inégales, ont noté un service en chambre limité/basique et parfois des boissons diluées, et auraient souhaité des horaires plus larges ou des options mexicaines plus authentiques.
Avis de voyageur à ce sujet
10
Janneth
21 avr. 2025
·
A séjourné 5 nuits
The staff and service provided . Dinning options . There needs to be more traditional Mexican food and seafood options
The staff and service provided . Dinning options . There needs to be more traditional Mexican food and seafood options
6
DIANA
21 nov. 2025
·
A séjourné 4 nuits
Food was not great: cold, under or over cooked. Bar tender didn’t know how to make drinks. There was no transportation to local parks unless booked through RIU. Restaurants should have more healthy choices. Restaurants should stay open later. Room has a bathtub next to the bed. Not a nice look.
Food was not great: cold, under or over cooked. Bar tender didn’t know how to make drinks. There was no transportation to local parks unless booked through RIU. Restaurants should have more healthy choices. Restaurants should stay open later. Room has a bathtub next to the bed. Not a nice look.
10
janet
25 oct. 2025
·
A séjourné 6 nuits
Food was excellent and fresh.
Food was excellent and fresh.
8
Refugio
19 sept. 2025
·
A séjourné 6 nuits
Service and hotel was perfect. The food was not the best. Lack of variety, just nothing special.
Service and hotel was perfect. The food was not the best. Lack of variety, just nothing special.
10
Joanne
26 nov. 2025
·
A séjourné 10 nuits
Loved our recent stay at RPRM. The staff are so incredible, they work so hard and really just want you to enjoy your vacation. Our room was clean, comfortable and offered lots of storage. They supply everything in the room including hair dryer, safe, iron, coffee and the beds are comfy. The food was also really good, probably the best food I have ever had at an all inclusive.
Loved our recent stay at RPRM. The staff are so incredible, they work so hard and really just want you to enjoy your vacation. Our room was clean, comfortable and offered lots of storage. They supply everything in the room including hair dryer, safe, iron, coffee and the beds are comfy. The food was also really good, probably the best food I have ever had at an all inclusive.
6
Jeffrey
18 oct. 2025
·
A séjourné 7 nuits
Where to start? Expedia informed us that we had a $850.00 resort credit to use during our vacation, but try as we might, not a person at the resort had any idea about it, or how to use it. After showing them the Expedia app and e-mail, they referred us to a RIU app that didn't work and always said "Please try again later". The package included transportation to and from the resort, but doesn't tell you that the details of this transfer are in your Expedia e-mail within the Expedia App, and that they need to be followed several days before you leave, or you won't be able to use the free transfer. Make sure you do this. A bus to the hotel from the airport is $130.00 for two people. The food is marginal at best. This is the only time, that I cam home from an all inclusive weighing what I did before I left (all due to the marginal quality of food and drink). We found the drinks to be watered down, and the meat, generally to be either overcooked or undercooked. The staff, however, were wonderful. We have stayed at RIU properties before COVID and never had this experience. I think, this will be the last time we stay at a RIU, in the future, however.
Where to start? Expedia informed us that we had a $850.00 resort credit to use during our vacation, but try as we might, not a person at the resort had any idea about it, or how to use it. After showing them the Expedia app and e-mail, they referred us to a RIU app that didn't work and always said "Please try again later". The package included transportation to and from the resort, but doesn't tell you that the details of this transfer are in your Expedia e-mail within the Expedia App, and that they need to be followed several days before you leave, or you won't be able to use the free transfer. Make sure you do this. A bus to the hotel from the airport is $130.00 for two people. The food is marginal at best. This is the only time, that I cam home from an all inclusive weighing what I did before I left (all due to the marginal quality of food and drink). We found the drinks to be watered down, and the meat, generally to be either overcooked or undercooked. The staff, however, were wonderful. We have stayed at RIU properties before COVID and never had this experience. I think, this will be the last time we stay at a RIU, in the future, however.
10
Antonio Pereira
31 oct. 2025
·
A séjourné 6 nuits
Facility and service was excellent. Ability to go to restaurants without reservations made there use easy when compared to other resorts where you need reservations that are limited, or are charged extra to using the restaurants.
Facility and service was excellent. Ability to go to restaurants without reservations made there use easy when compared to other resorts where you need reservations that are limited, or are charged extra to using the restaurants.
10
Kaydine
14 oct. 2025
·
A séjourné 4 nuits
The property is clean and well kept. My only complaint is that the buffet should be open later. We came back from our excursion late and had to rush to get dinner while we were still wet. At least 1 hour later should be ok.
The property is clean and well kept. My only complaint is that the buffet should be open later. We came back from our excursion late and had to rush to get dinner while we were still wet. At least 1 hour later should be ok.
10
Ronald
28 nov. 2025
·
A séjourné 9 nuits
Our stay was truly wonderful from start to finish. The resort is beautifully maintained, which puts you in vacation mode immediately. The rooms were very clean, spacious, and comfortable, with a well-stocked minibar and a great balcony view. Housekeeping did a fantastic job every day. We loved the dining options with plenty of variety, fresh ingredients, and consistently good quality. The buffet had a wide selection, and the specialty restaurants offered a more elevated dining experience. The Japanese Restaurant was our favorite. Drinks were well-made and easy to get. We loved the Cappuccino Bar. The beach is beautiful and well maintained: soft white sand and clear turquoise water. There were always loungers available, and the staff kept the area clean and inviting. The pool area was lively, and we had the best time at the foam parties. Service throughout the resort was exceptional. Staff were friendly, attentive, and eager to help. Whether it was at check-in, the restaurants, or during activities, everyone went out of their way to make the stay enjoyable. We had an amazing experience at Riu Palace Riviera Maya. We will definitely be back.
Our stay was truly wonderful from start to finish. The resort is beautifully maintained, which puts you in vacation mode immediately. The rooms were very clean, spacious, and comfortable, with a well-stocked minibar and a great balcony view. Housekeeping did a fantastic job every day. We loved the dining options with plenty of variety, fresh ingredients, and consistently good quality. The buffet had a wide selection, and the specialty restaurants offered a more elevated dining experience. The Japanese Restaurant was our favorite. Drinks were well-made and easy to get. We loved the Cappuccino Bar. The beach is beautiful and well maintained: soft white sand and clear turquoise water. There were always loungers available, and the staff kept the area clean and inviting. The pool area was lively, and we had the best time at the foam parties. Service throughout the resort was exceptional. Staff were friendly, attentive, and eager to help. Whether it was at check-in, the restaurants, or during activities, everyone went out of their way to make the stay enjoyable. We had an amazing experience at Riu Palace Riviera Maya. We will definitely be back.
8
Charleen
8 oct. 2025
·
A séjourné 4 nuits
Staff were incredible. Resort and rooms were very clean. Staff is attentive. Do tip. Room service was a zero. Italian resteraunt needs more choices. Bar staff needs more experience making drinks. Our fav dinner spot was the Japanese spot. The pool and pool activities was where we spent the most time. Attentive housekeepers. Lots of activities. Shows. Night life.
Staff were incredible. Resort and rooms were very clean. Staff is attentive. Do tip. Room service was a zero. Italian resteraunt needs more choices. Bar staff needs more experience making drinks. Our fav dinner spot was the Japanese spot. The pool and pool activities was where we spent the most time. Attentive housekeepers. Lots of activities. Shows. Night life.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
8
massinissa
7 mars 2026
·
A séjourné 7 nuits
Maison de retraite !! Resort pour personnes agees Chambre non adaptee aux familles aucune intimite Plage magnifique ..... lorsqu'il n'y a pas d'algues Restauration basique comme n'importe quel autre resort. Il n" y a rien de PALACE si ce n'est le prix paye Activites de base ( show folklore, clown .....) Ca ne vaut pas son prix
Maison de retraite !! Resort pour personnes agees Chambre non adaptee aux familles aucune intimite Plage magnifique ..... lorsqu'il n'y a pas d'algues Restauration basique comme n'importe quel autre resort. Il n" y a rien de PALACE si ce n'est le prix paye Activites de base ( show folklore, clown .....) Ca ne vaut pas son prix
10
Marc-André
20 févr. 2026
·
A séjourné 7 nuits
Tout est parfait. Super belle place. Bon staff, bouffe excellente
Tout est parfait. Super belle place. Bon staff, bouffe excellente
8
Abdelaziz
20 déc. 2025
·
A séjourné 7 nuits
Propreté, la gentillesse et la bienveillance du personnel
Propreté, la gentillesse et la bienveillance du personnel
10
Marie-Claire
22 juin 2025
·
A séjourné 4 nuits
Propreté
Propreté
10
Olivier
7 avr. 2025
·
A séjourné 6 nuits
Incroyable endroit, personnel aimable, amicale et serviable, nourriture variée et excellente, établissement toujours propre et toujours bien entretenu. La plage est très nettoyer à tout les matins. Nous recommandons cette hôtel et avons l’intention d’y retourner.
Incroyable endroit, personnel aimable, amicale et serviable, nourriture variée et excellente, établissement toujours propre et toujours bien entretenu. La plage est très nettoyer à tout les matins. Nous recommandons cette hôtel et avons l’intention d’y retourner.
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Vous envisagez cet hôtel pour votre voyage à Playa del Carmen ?
Quel est le tarif habituel des chambres au Riu Palace Riviera Maya - All Inclusive à Playa del Carmen ?
Au cours des 60 à 90 prochains jours, le prix moyen des chambres au Riu Palace Riviera Maya - All Inclusive à Playa del Carmen est généralement d'environ 1 088 $US par nuit pour deux personnes, allant de 390 $US à 2 339 $US.
Quelle est la meilleure période pour visiter le Riu Palace Riviera Maya - All Inclusive pour éviter la foule ?
La période la moins fréquentée au Riu Palace Riviera Maya - All Inclusive à Playa del Carmen est août, tandis que mars est le mois le plus chargé. Prévoyez de partir en début d'automne si vous préférez moins de monde et un accès plus facile aux installations sur place.
Quel mois offre les tarifs les plus bas au Riu Palace Riviera Maya - All Inclusive ?
Octobre est le mois le moins cher pour séjourner au Riu Palace Riviera Maya - All Inclusive à Playa del Carmen, avec une moyenne de 360 $US par nuit; août est le plus cher, à 2 253 $US. Les tarifs bas d'octobre interviennent bien qu'août soit le mois le plus calme en termes de fréquentation.
Quelles sont les attractions à proximité et les types de voyages qui correspondent au Riu Palace Riviera Maya - All Inclusive ?
Le Riu Palace Riviera Maya - All Inclusive à Playa del Carmen est proche de Playacar Beach, Quinta Avenida et de la Playa del Carmen Main Beach, ce qui permet de facilement combiner des moments de détente à la plage avec des boutiques et des restaurants animés. L’hôtel est un excellent choix pour les couples et les familles à la recherche de spa et de détente ou d’activités familiales.
Comment les tarifs de cet hôtel se comparent-ils à ceux des autres hôtels de Playa del Carmen ?
La médiane des tarifs de cet hôtel sur la période précédente est de 753 $US par nuit, contre environ 335 $US pour les hôtels comparables à Playa del Carmen, et il est moins cher que 0 des 17 propriétés comparables à proximité.
Comment le prix par nuit à Riu Palace Riviera Maya - All Inclusive, à Playa del Carmen se situe-t-il par rapport aux dernières semaines ?
Le prix actuel de Riu Palace Riviera Maya - All Inclusive, à Playa del Carmen est de 539 $US par nuit pour 2 voyageurs, ce qui est habituel pour cet hôtel : il se situe à moins de 5 % de sa moyenne de 556 $US enregistrée au cours des 60 derniers jours. La plupart des nuits pendant cette période se situaient entre 275 $US et 33 037 $US.
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-19: 362.5020067230224USD
- 2026-09-20: 533.962808215332USD
- 2026-09-21: 543.0132052093505USD
- 2026-09-22: 543.0132052093505USD
- 2026-09-23: 538.7627383331298USD
- 2026-09-24: 534.5420128845215USD
- 2026-09-25: 540.0768960662841USD
- 2026-09-26: 531.9039587646485USD
- 2026-09-27: 542.6803044006348USD
- 2026-09-28: 543.0132052093505USD
- 2026-09-29: 254.86919895477294USD
- 2026-09-30: 351.3896425079345USD
- 2026-10-01: 539.5809603881836USD
- 2026-10-02: 539.5809603881836USD
- 2026-10-03: 543.0132052093505USD
- 2026-10-04: 254.86919895477294USD
- 2026-10-05: 531.3275916168212USD
- 2026-10-06: 543.0132052093505USD
- 2026-10-07: 545.2596113189696USD
- 2026-10-08: 354.56997848815917USD
- 2026-10-09: 546.3828143737793USD
- 2026-10-10: 546.3828143737793USD
- 2026-10-11: 546.3828143737793USD
- 2026-10-12: 354.9972881866455USD
- 2026-10-13: 543.0132052093505USD
- 2026-10-14: 543.0132052093505USD
- 2026-10-15: 543.0132052093505USD
- 2026-10-16: 543.0132052093505USD
- 2026-10-17: 543.0132052093505USD
- 2026-10-18: 543.0132052093505USD
- 2026-10-19: 543.0132052093505USD
- 2026-10-20: 543.0132052093505USD
- 2026-10-21: 1204.0163638305664USD
- 2026-10-22: 1204.0163638305664USD
- 2026-10-23: 1163.4732280456542USD
- 2026-10-24: 1128.5676516784667USD
- 2026-10-25: 543.0132052093505USD
- 2026-10-26: 548.6292204833984USD
- 2026-10-27: 544.6266688995361USD
- 2026-10-28: 570.0347810180664USD
- 2026-10-29: 1237.798842236328USD
- 2026-10-30: 1277.320680517578USD
- 2026-10-31: 1013.3073938171386USD
- 2026-11-01: 1037.3507982849121USD
- 2026-11-02: 1055.3652055114746USD
- 2026-11-03: 1490.0437017578124USD
- 2026-11-04: 1535.079579699707USD
- 2026-11-05: 1556.6256851196288USD
- 2026-11-06: 1539.3131615722655USD
- 2026-11-07: 1484.8271464355469USD
- 2026-11-08: 1447.243230151367USD
- 2026-11-09: 1057.622401208496USD
- 2026-11-10: 1061.0027649291992USD
- 2026-11-11: 1082.3976059387205USD
- 2026-11-12: 1105.1748453186035USD
- 2026-11-13: 1126.469987738037USD
- 2026-11-14: 1099.2996347290039USD
- 2026-11-15: 1095.9084113586425USD
- 2026-11-16: 1093.651215661621USD
- 2026-11-17: 1093.651215661621USD
- 2026-11-18: 1093.651215661621USD
- 2026-11-19: 1138.6980233154295USD
Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique. Cet hébergement n’accepte pas les changements de nom sur les réservations. Le nom indiqué sur la réservation doit correspondre au nom du client qui s’enregistre et séjourne dans l’hébergement ; une pièce d’identité avec photo est requise
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Le nom inscrit sur la carte de crédit présentée comme garantie à l'arrivée doit correspondre au nom de la personne ayant effectué la réservation
- Cet hébergement accepte les cartes de crédit ; espèces non acceptées
- Cet hébergement se réserve le droit de procéder à une pré-autorisation sur votre carte de paiement avant votre arrivée.
- Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, un détecteur de fumée et une trousse de secours
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- L’hébergement certifie respecter les pratiques de nettoyage et de désinfection préconisées par Covid-19 Health Protocol (RIU).
- Veuillez noter que les normes culturelles et les règles pour les voyageurs peuvent différer selon le pays et l'hébergement. Les règles mentionnées sont fournies par l'hébergement
- En raison des réglementations gouvernementales mexicaines, les complexes Riu Hotels and Resorts n'effectueront plus le change des dollars américains en pesos mexicains dans leurs établissements situés au Mexique.
- Pour les parties de golf, les massages et les soins spa, les réservations doivent être effectuées en contactant cet hébergement avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Seules les personnes enregistrées peuvent accéder aux chambres.
- L'hébergement est doté de chambres communicantes/adjacentes, qui pourraient être disponibles aux dates de votre séjour. Veuillez en faire la demande en contactant directement l'hébergement à l'aide des coordonnées indiquées dans la confirmation de réservation.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
- Une voiture n'est pas nécessaire pour accéder à l'hébergement et se déplacer pendant le séjour.
Équipements populaires
Parking
Restaurant
Piscine
Baby-sitting/Services pour enfants
Service en chambre
Organisation d'excursions
Services
Organisation d'excursions
Baby-sitting/Services pour enfants
Ménage
Distributeur automatique de billets
Consigne à bagage
Zone fumeurs
Laverie
24-Hour Front Desk
Concierge Services
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Massage
Spa et centre de bien-être
Salon de coiffure/Beauté
Club pour enfants
Bar de la piscine
Beach Sun Loungers
Snack Bar/Deli
Activités
Piscine
Jardin
Plage (à proximité)
Aire de jeux
Piscine pour enfants
Piscine extérieure
Evening Entertainment
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Parking
Parking
Parking gratuit
Parking Onsite
Connexion Internet
Wi-fi gratuit