Ocean Maya Royale - Adults Only - All Inclusive
169 $US
/nuit
Moyenne pour septembre
Prix pour Ocean Maya Royale - Adults Only - All Inclusive
Sélectionnez les dates pour voir les prix et les disponibilités
169 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Ocean Maya Royale - Adults Only - All Inclusive , les prix par nuit s'élèvent en moyenne à 169 $US pendant le mois le moins cher (septembre) et à 592 $US pendant le mois le plus cher (mars), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 456 $US |
| février | 571 $US |
| mars | 592 $US |
| avril | 399 $US |
| mai | 308 $US |
| juin | 289 $US |
| juillet | 294 $US |
| août | 347 $US |
| septembre | 169 $US |
| octobre | 193 $US |
| novembre | 289 $US |
| décembre | 476 $US |
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sept. · 169 $US
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Le plus cher : mars (env. 592 $US)
Le moins cher : septembre (env. 169 $US)
À propos de cet établissement
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs ...
Équipements
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 2 piscines extérieures, un court de tennis extérieur et un sauna. Parmi les services et équipements offerts par cet hébergement vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une salle de jeux vidéo.
Services de l'établissement
Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 h/24 et un personnel polyglotte. Si vous devez organiser une réunion à Playa del Carmen, faites confiance à cet hébergement qui dispose d'espaces événements mesurant 187 mètres carrés et comprenant un espace de conférence et une salle de réunion. Un parking gratuit est disponible dans l'enceinte de l'hébergement.
Repas
Vous découvrirez de nombreuses spécialités Cuisine internationale proposée par La Hacienda, l'un des 5 restaurants de cet hébergement tout inclus ou profitez du service d'étage (horaires limités), idéal pour une soirée cocooning en amoureux ou en solo. Si vous avez un petit creux pendant la journée, vous trouverez aussi un café sur place. Détendez-vous devant un verre au bar en bord de piscine ou dans un des 4 bars/lounges de l'hébergement. Un petit déjeuner buffet gratuit est servi tous les jours de 07 h 00 à 11 h 00.
Chambres
Les 320 chambres climatisées de l'hébergement vous invitent à la détente et comprennent un minibar et une télévision LCD. Les chambres sont dotées d'un balcon aménagé. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un sèche-cheveux.
Emplacement
En choisissant Ocean Maya Royale - Adults Only - All Inclusive , vous profiterez d'un séjour à Playa del Carmen (Riviera Maya), à moins de 10 minutes en voiture de Parcours de golf El Camaleon Mayakoba et Parc écologique Tres Rios. Cet hébergement tout inclus se trouve à 8,5 km de Plage de Maroma et à 12,8 km de Plage principale de Playa del Carmen.
À proximité
Parcours de golf El Camaleon Mayakoba(1.7 miles)
Playa Xcalacoco(2.8 miles)
Parc écologique Tres Rios(2.3 miles)
Club de golf de Gran Coyote(3.6 miles)
Chun-Zumbul (site de plongée)(4.5 miles)
Plaza 28 de Julio(4.8 miles)
Plage de Maroma(5.3 miles)
Église Guadalupe(5.7 miles)
Plage de Punta Esmeralda(5.8 miles)
Plage Playa 88(5.8 miles)
Plage Avenida Colosio(5.9 miles)
Temazcal Natura(6.1 miles)
Plaza Las Américas(6.3 miles)
Super Chedraui Selecto Avenida 10(6.5 miles)
Mario Villanueva Madrid(6.6 miles)
Aéroport international Cozumel (CZM)(27.1 miles)
Aéroport international de Cancún (CUN)(29 miles)
Aéroport international de Tulum (TQO)(72.4 miles)
Parking
Restaurant
Piscine
Chambres non-fumeurs
Centre d'affaires
Service en chambre
Emplacement
Carretera Federal Chetumal, Km 299, Riviera Maya, Playa del Carmen, Solidaridad, Quintana Roo, Mexique
Parcours de golf El Camaleon Mayakoba (1.7 miles)
Playa Xcalacoco (2.8 miles)
Parc écologique Tres Rios (2.3 miles)
Club de golf de Gran Coyote (3.6 miles)
Chun-Zumbul (site de plongée) (4.5 miles)
Plaza 28 de Julio (4.8 miles)
Options de chambre
5
Privilege Junior Suite Ocean View
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles
Couchages 2
409 ft²
BalconSalle à manger séparéeClimatisationWi-Fi (gratuit)Salon séparé
3
Privilege Romance Suite with Jacuzzi
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
5
Privilege Honeymoon Maya Deluxe
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
409 ft²
BalconSalle à manger séparéeClimatisationWi-Fi (gratuit)Salon séparé
1
Privilege Junior Suite Private Pool
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
6
Maya Superior Deluxe Sea View
Détails de la chambre
2 Lits Doubles
1 Grand Lit Double
Couchages 3
409 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
5
Privilege Junior Suite with Jacuzzi
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
409 ft²
BalconSalle à manger séparéeClimatisationWi-Fi (gratuit)Salon séparé
5
Chambre Junior Double ou avec lits jumeaux (Suite, Nature View)
Détails de la chambre
1 Grand Lit Double
2 Lits Doubles
Couchages 3
409 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
4
Chambre « Premier » (Suite, Nature View)
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles
Couchages 2
409 ft²
BalconSalle à manger séparéeClimatisationWi-Fi (gratuit)Salon séparé
Avis des voyageurs sur Ocean Maya Royale - Adults Only - All Inclusive
8.5
Fabuleux
Basé sur 2 853 avis vérifiés
Qui séjourne ici ?
Affaires
0%
Couples
72%
Familles
10%
Groupes
16%
Solo
0%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
À l'Ocean Maya Royale Adults Only - All Inclusive, les voyageurs apprécient constamment le personnel accueillant, les espaces bien entretenus et les animations dynamiques, tout en notant une qualité de la nourriture mitigée, quelques problèmes d'entretien, un nombre limité de chaises autour de la piscine, et des algues qui peuvent réduire l'utilisation de la plage et provoquer des odeurs.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
À l'Ocean Maya Royale Adults Only - All Inclusive, les voyageurs apprécient constamment le personnel accueillant, les espaces bien entretenus et les animations dynamiques, tout en notant une qualité de la nourriture mitigée, quelques problèmes d'entretien, un nombre limité de chaises autour de la piscine, et des algues qui peuvent réduire l'utilisation de la plage et provoquer des odeurs.
L'établissement, compact et réservé aux adultes, est facile à explorer, avec une piscine calme et une ambiance plus animée au bar de la piscine, ainsi qu'un café populaire. Les compromis habituels incluent des espaces communs chauds avec une climatisation minimale, des moustiques, et d'éventuelles pannes de plomberie ou d'eau chaude. Dans l'ensemble, attendez-vous à un séjour détendu avec des activités intéressantes et quelques concessions pratiques.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
L'établissement dispose de deux piscines (une calme, une animée avec un bar de la piscine), de plusieurs restaurants et bars, d'un café bien apprécié, d'un spa et d'espaces Privilege. Les inconvénients mentionnés sont le nombre limité de transats et la pratique de la réservation de chaises, des espaces communs chauds avec peu de climatisation, un distributeur automatique parfois hors service, et une plage qui peut être impraticable en cas de fortes concentrations d'algues.
Avis de voyageur à ce sujet
10
Tricia Sue
30 juil. 2025
·
A séjourné 4 nuits
The food was fantastic...all of staff was friendly and attentive. We loved the lit up areas walking at night. Pool bar closing at 5 was a negative. Bedding and room all amazing. Super quiet well maintained resort. Beautiful.
The food was fantastic...all of staff was friendly and attentive. We loved the lit up areas walking at night. Pool bar closing at 5 was a negative. Bedding and room all amazing. Super quiet well maintained resort. Beautiful.
8
Jessica
26 oct. 2025
·
A séjourné 7 nuits
Staff were friendly and fun. Food and options were plentiful. The app to reserve dinner and check out daily activities was easy to use. The pool and beach were beautiful. There was a good combination of entertainment and relaxation. We had an 80 minute couples massage at the spa that was absolutely amazing. Because of that, we went back for a second one but that one was just ok. It was difficult to get a chair at the pool. We went out as early as 8am to try and get a seat by the activities pool and all the chairs were already “reserved” yet there was hardly anyone at the pool. Hot water was a hit or miss in the shower. Overall, we had a great time celebrating our 10 year wedding anniversary in Mexico.
Staff were friendly and fun. Food and options were plentiful. The app to reserve dinner and check out daily activities was easy to use. The pool and beach were beautiful. There was a good combination of entertainment and relaxation. We had an 80 minute couples massage at the spa that was absolutely amazing. Because of that, we went back for a second one but that one was just ok. It was difficult to get a chair at the pool. We went out as early as 8am to try and get a seat by the activities pool and all the chairs were already “reserved” yet there was hardly anyone at the pool. Hot water was a hit or miss in the shower. Overall, we had a great time celebrating our 10 year wedding anniversary in Mexico.
10
Victoria
29 oct. 2025
·
A séjourné 8 nuits
We thoroughly enjoyed our stay. The room was very clean. The property is well maintained. The staff were friendly and attentive. The only negative for us is the party pool. There were a lot of highly intoxicated people in and around it and the thumping noise from the music could be heard 4 buildings away. I definitely would not stay at this resort during peak season but the number of people were perfect during this low season. The buffet food was very good. French (Blue Moon), Charro (Mexican), Italian (Dolce Vita) restaurants were just okay. We didn’t try the Japanese restaurant. Pizza by the pool was very good. Overall good resort. Just know that it’s a party place for sure.
We thoroughly enjoyed our stay. The room was very clean. The property is well maintained. The staff were friendly and attentive. The only negative for us is the party pool. There were a lot of highly intoxicated people in and around it and the thumping noise from the music could be heard 4 buildings away. I definitely would not stay at this resort during peak season but the number of people were perfect during this low season. The buffet food was very good. French (Blue Moon), Charro (Mexican), Italian (Dolce Vita) restaurants were just okay. We didn’t try the Japanese restaurant. Pizza by the pool was very good. Overall good resort. Just know that it’s a party place for sure.
8
Devon
3 sept. 2025
·
A séjourné 6 nuits
This is a very nice, smaller property- we loved the staff and we were pleasantly surprised at the "fun pool" party vibe. However, the atm was broken and that was very inconvenient, as we were relying on the option to replenish our cash. Definitely would go again
This is a very nice, smaller property- we loved the staff and we were pleasantly surprised at the "fun pool" party vibe. However, the atm was broken and that was very inconvenient, as we were relying on the option to replenish our cash. Definitely would go again
10
Tammy Rose
31 août 2025
·
A séjourné 4 nuits
The resort was beautiful. Food was awesome. Very clean. All service was outstay. Seaweed wasn’t too awful. Only chywoujd be they need to enclose rest and have air. After a long day in the suns would be nice to be comfortable when dining. 5 stars otherwise.
The resort was beautiful. Food was awesome. Very clean. All service was outstay. Seaweed wasn’t too awful. Only chywoujd be they need to enclose rest and have air. After a long day in the suns would be nice to be comfortable when dining. 5 stars otherwise.
8
Jennifer
20 oct. 2025
·
A séjourné 5 nuits
Overall, our stay was good, but there were definitely a few areas that could be improved. Communication at check-in was lacking, esp considering we paid extra to upgrade to Privilege. One of the travel desk reps gave us misinformation about jet skis being available at the hotel. We found them ourselves at the end of the beach. The food was about what you’d expect at an all-inclusive resort — not better or worse than others. That said, we did receive great service from the wait staff throughout our stay. be prepared to tip everyone who serves you; that’s simply how it works at most AI’s in Mexico. The room was nice & clean, but extremely cold & it seemed like the thermostat didn’t do anything to control the temperature. The Privilege upgrade was decent overall. I’m not sure the butler service is worth the extra cost, though the butlers themselves were very kind & helpful. The separate Privilege restaurant & designated seating areas by the pool & beach were a nice touch & added to the experience. One thing I appreciated is that this isn’t a timeshare property, so there was no hassle from anyone trying to sell you something. The nightly entertainment was okay — they cater to a certain crowd w/mostly EDM/techno music. It keeps the energy up but leaves out those who prefer variety. I’ve seen better shows at other resorts. The spa was small but nice. All in all, it wasn’t a bad stay, but with so many great places to choose from in Mexico I’d try somewhere else next time.
Overall, our stay was good, but there were definitely a few areas that could be improved. Communication at check-in was lacking, esp considering we paid extra to upgrade to Privilege. One of the travel desk reps gave us misinformation about jet skis being available at the hotel. We found them ourselves at the end of the beach. The food was about what you’d expect at an all-inclusive resort — not better or worse than others. That said, we did receive great service from the wait staff throughout our stay. be prepared to tip everyone who serves you; that’s simply how it works at most AI’s in Mexico. The room was nice & clean, but extremely cold & it seemed like the thermostat didn’t do anything to control the temperature. The Privilege upgrade was decent overall. I’m not sure the butler service is worth the extra cost, though the butlers themselves were very kind & helpful. The separate Privilege restaurant & designated seating areas by the pool & beach were a nice touch & added to the experience. One thing I appreciated is that this isn’t a timeshare property, so there was no hassle from anyone trying to sell you something. The nightly entertainment was okay — they cater to a certain crowd w/mostly EDM/techno music. It keeps the energy up but leaves out those who prefer variety. I’ve seen better shows at other resorts. The spa was small but nice. All in all, it wasn’t a bad stay, but with so many great places to choose from in Mexico I’d try somewhere else next time.
10
Tangela
24 nov. 2025
·
A séjourné 3 nuits
Friendly staff, clean room. I would have liked a little more variety in the music selections. Also it could have had a little more entertainment, such as Karaoke a few nights by the pool. I don’t know how I felt about the bubbles in the pool, that was definitely something different. I liked the Spanish lesson.
Friendly staff, clean room. I would have liked a little more variety in the music selections. Also it could have had a little more entertainment, such as Karaoke a few nights by the pool. I don’t know how I felt about the bubbles in the pool, that was definitely something different. I liked the Spanish lesson.
8
Aleisha Marie
13 nov. 2025
·
A séjourné 7 nuits
This property def needs some cosmetic updating. The rooms were clean and the beds comfortable. They lack seating in the beach and by the pool. Food is fine, a couple good dishes but standard all inclusive fare. Service was fine, the restaurant workers can be over booked. Entertainment was fine. Coffee shop was a nice amenity and we found the staff there particularly nice. Not a 5 star property but a moderate 4 star. Beach was kinda meh- water isn’t pretty and very small areas of swimmable beach. The perks of the privilege upgrade is significant- dinner reservations in particular.
This property def needs some cosmetic updating. The rooms were clean and the beds comfortable. They lack seating in the beach and by the pool. Food is fine, a couple good dishes but standard all inclusive fare. Service was fine, the restaurant workers can be over booked. Entertainment was fine. Coffee shop was a nice amenity and we found the staff there particularly nice. Not a 5 star property but a moderate 4 star. Beach was kinda meh- water isn’t pretty and very small areas of swimmable beach. The perks of the privilege upgrade is significant- dinner reservations in particular.
10
SEAN
27 oct. 2025
·
A séjourné 7 nuits
The Ocean Maya Royale was a fantastic Adults only All-Inclusive experience. The food was top notch with a variety of options to choose from. If given the option, make sure to upgrade to their Privilege rooms or buy the upgrade as it made a big difference when looking for seating poolside (the main area was quiet crowded whereas the roped off section always had available seating). The entertainment is standard for what you would expect at an All-Inclusive but the activities coordinator (Kendel) really put his heart and soul into creating memorable experiences. The Privilege rooms also have access to a butler you can text, which we found helpful for restaurant reservations. Outside of that, the butler wasn't very helpful and often unresponsive or responses were not timely. There is nothing you can do around the property within walking distance, so a short taxi ride is the only option if you want to get out of the resort. Prices were a bit high ($25-$50 CAD) to get to the shopping area in Playa del Carmen. If city life is what you're looking for, we would consider a resort closer to the shopping district where you can just walk out. If a quieter beach front experience is what you're after, Ocean Maya Royale will not disappoint!
The Ocean Maya Royale was a fantastic Adults only All-Inclusive experience. The food was top notch with a variety of options to choose from. If given the option, make sure to upgrade to their Privilege rooms or buy the upgrade as it made a big difference when looking for seating poolside (the main area was quiet crowded whereas the roped off section always had available seating). The entertainment is standard for what you would expect at an All-Inclusive but the activities coordinator (Kendel) really put his heart and soul into creating memorable experiences. The Privilege rooms also have access to a butler you can text, which we found helpful for restaurant reservations. Outside of that, the butler wasn't very helpful and often unresponsive or responses were not timely. There is nothing you can do around the property within walking distance, so a short taxi ride is the only option if you want to get out of the resort. Prices were a bit high ($25-$50 CAD) to get to the shopping area in Playa del Carmen. If city life is what you're looking for, we would consider a resort closer to the shopping district where you can just walk out. If a quieter beach front experience is what you're after, Ocean Maya Royale will not disappoint!
8
Ayeshika
30 août 2025
·
A séjourné 5 nuits
Negatives - Resort was at 50% cap - Front desk services was a little unwilling to help us double beds/we came late - Signing waivers, no smoking property or not allowed front entrance, Mayan Lounge and on the beach - No welcome drink - not many ac spaces, only your room, coffee bar and sports bar if working - Mayan lounge - smoking area has more potential they need a small bar here instead of library of books - Need more common area washrooms - Very smelly rotten eggs overwhelming at times especially when trying to eat or enjoy outdoors by the beach (time of year sargassum) - Food service areas some workers not as attentive - As resort is spread out could be a lot of walking for some people - Entertainment crew - the worst I have seen again perhaps because low season, no hype and very boring (only kenndell and Viri are fun poolside) - No bank machine! Positives - very clean resort and spacious/lobby area nice - Adults only - Room key is a wrist band, every building is two floors approx 6-7 units per building - Our room was spacious and modernized bathroom double sinks and upgraded. - Air conditioning in the room was great - Restaurants are decent, variety of food, recommend La Dolce Vita (Italian) atmosphere is great and service is the best - Noise level in building 32 was great not a problem - 24/7 room service if you book with Expedia (perhaps a limited time offer) - Close to Playa Del Carmen town (15-20 min) - Dj every night (not bad) but no dance floor
Negatives - Resort was at 50% cap - Front desk services was a little unwilling to help us double beds/we came late - Signing waivers, no smoking property or not allowed front entrance, Mayan Lounge and on the beach - No welcome drink - not many ac spaces, only your room, coffee bar and sports bar if working - Mayan lounge - smoking area has more potential they need a small bar here instead of library of books - Need more common area washrooms - Very smelly rotten eggs overwhelming at times especially when trying to eat or enjoy outdoors by the beach (time of year sargassum) - Food service areas some workers not as attentive - As resort is spread out could be a lot of walking for some people - Entertainment crew - the worst I have seen again perhaps because low season, no hype and very boring (only kenndell and Viri are fun poolside) - No bank machine! Positives - very clean resort and spacious/lobby area nice - Adults only - Room key is a wrist band, every building is two floors approx 6-7 units per building - Our room was spacious and modernized bathroom double sinks and upgraded. - Air conditioning in the room was great - Restaurants are decent, variety of food, recommend La Dolce Vita (Italian) atmosphere is great and service is the best - Noise level in building 32 was great not a problem - 24/7 room service if you book with Expedia (perhaps a limited time offer) - Close to Playa Del Carmen town (15-20 min) - Dj every night (not bad) but no dance floor
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux commentaires soulignent la propreté des chambres, des espaces extérieurs et des installations bien entretenues. Un nombre plus restreint de clients signalent des odeurs provenant des évacuations de la salle de bain, de l'eau stagnante dans les douches, la présence d'insectes (dont un signalement de punaises de lit) et d'éventuelles fuites.
Avis de voyageur à ce sujet
10
Jared P.
25 oct. 2025
·
A séjourné 6 nuits
Property was very clean. Staff was excellent and on point. There were some issues witj the water during our stay but itnwas fixed within 24 hours.
Property was very clean. Staff was excellent and on point. There were some issues witj the water during our stay but itnwas fixed within 24 hours.
2
Anai
10 août 2025
·
A séjourné 4 nuits
We stayed 4 nights at Ocean Maya, and unfortunately, it was not the relaxing experience we had hoped for. Each night, we woke up with new bites. At first, I assumed they were mosquito bites, but some were clustered — a red flag for bed bugs. On our last day, we discovered small dark specs on the bedding, which I later learned were bed bug feces!! This has caused us a great deal of stress, as now we have to take precautions and worry about possibly bringing them home. We also noticed staff fumigating nearby rooms during our stay. We were told it was for mosquitoes, but given our experience, I can’t help but feel the resort is aware of a bed bug issue and is not being transparent with guests. To make matters worse, my husband slipped while stepping out of the hot tub in our room and injured his elbow badly enough to need stitches. The patio tile is extremely slippery when wet — the resort should have anti-slip tape or mats in place to prevent this type of accident. While some staff members were friendly, these are serious issues — pests in the rooms and unsafe surfaces. truly hope management addresses both problems promptly for the safety and comfort of future guests
We stayed 4 nights at Ocean Maya, and unfortunately, it was not the relaxing experience we had hoped for. Each night, we woke up with new bites. At first, I assumed they were mosquito bites, but some were clustered — a red flag for bed bugs. On our last day, we discovered small dark specs on the bedding, which I later learned were bed bug feces!! This has caused us a great deal of stress, as now we have to take precautions and worry about possibly bringing them home. We also noticed staff fumigating nearby rooms during our stay. We were told it was for mosquitoes, but given our experience, I can’t help but feel the resort is aware of a bed bug issue and is not being transparent with guests. To make matters worse, my husband slipped while stepping out of the hot tub in our room and injured his elbow badly enough to need stitches. The patio tile is extremely slippery when wet — the resort should have anti-slip tape or mats in place to prevent this type of accident. While some staff members were friendly, these are serious issues — pests in the rooms and unsafe surfaces. truly hope management addresses both problems promptly for the safety and comfort of future guests
10
Victoria
29 oct. 2025
·
A séjourné 8 nuits
We thoroughly enjoyed our stay. The room was very clean. The property is well maintained. The staff were friendly and attentive. The only negative for us is the party pool. There were a lot of highly intoxicated people in and around it and the thumping noise from the music could be heard 4 buildings away. I definitely would not stay at this resort during peak season but the number of people were perfect during this low season. The buffet food was very good. French (Blue Moon), Charro (Mexican), Italian (Dolce Vita) restaurants were just okay. We didn’t try the Japanese restaurant. Pizza by the pool was very good. Overall good resort. Just know that it’s a party place for sure.
We thoroughly enjoyed our stay. The room was very clean. The property is well maintained. The staff were friendly and attentive. The only negative for us is the party pool. There were a lot of highly intoxicated people in and around it and the thumping noise from the music could be heard 4 buildings away. I definitely would not stay at this resort during peak season but the number of people were perfect during this low season. The buffet food was very good. French (Blue Moon), Charro (Mexican), Italian (Dolce Vita) restaurants were just okay. We didn’t try the Japanese restaurant. Pizza by the pool was very good. Overall good resort. Just know that it’s a party place for sure.
10
Sébastien
25 nov. 2025
·
A séjourné 7 nuits
Very clean hotel, even tough not recent. Nice bleach. Delicious food.
Very clean hotel, even tough not recent. Nice bleach. Delicious food.
6
Gretel
24 août 2025
·
A séjourné 4 nuits
El hotel se presenta como un 5 estrellas, aunque en la práctica la experiencia se acerca más a un 4… con días de 3. Pros: • Excelente limpieza en la habitación. • La playa bien cuidada pese al sargazo. • El trato amable de ciertos empleados como Viri y el equipo del bar de la piscina. Contras: • Falta de aire acondicionado en la mayoría de áreas comunes (solo decente en Mike’s Café, la tienda de regalos y Privilege check-in). • Empleados sirviéndose comida en el buffet. • Limpieza deficiente alrededor de la piscina durante el día, con vasos y platos usados acumulándose y atrayendo moscas y hormigas. • Mosquitos, problema que podría resolverse con fumigaciones frecuentes, especialmente en días lluviosos. • Oferta gastronómica limitada en buffet, restaurantes y room service. • Actitud seca y desinteresada de algunos empleados. • Poca consideración con el tiempo de los huéspedes: por ejemplo, el shopping tour reservado con Miguel empezó con 45 minutos de retraso. Elegimos el tour a Puerto Morelos (con costo extra de $25 por persona) y no lo recomiendo: pobre selección de souvenirs, degustación mediocre de tequila y un paseo tedioso, aunque los tacos fueron lo mejor. En conclusión: el hotel tiene puntos rescatables, pero necesita mejorar en servicio, atención al detalle y gastronomía para justificar realmente su categoría de 5 estrellas.
El hotel se presenta como un 5 estrellas, aunque en la práctica la experiencia se acerca más a un 4… con días de 3. Pros: • Excelente limpieza en la habitación. • La playa bien cuidada pese al sargazo. • El trato amable de ciertos empleados como Viri y el equipo del bar de la piscina. Contras: • Falta de aire acondicionado en la mayoría de áreas comunes (solo decente en Mike’s Café, la tienda de regalos y Privilege check-in). • Empleados sirviéndose comida en el buffet. • Limpieza deficiente alrededor de la piscina durante el día, con vasos y platos usados acumulándose y atrayendo moscas y hormigas. • Mosquitos, problema que podría resolverse con fumigaciones frecuentes, especialmente en días lluviosos. • Oferta gastronómica limitada en buffet, restaurantes y room service. • Actitud seca y desinteresada de algunos empleados. • Poca consideración con el tiempo de los huéspedes: por ejemplo, el shopping tour reservado con Miguel empezó con 45 minutos de retraso. Elegimos el tour a Puerto Morelos (con costo extra de $25 por persona) y no lo recomiendo: pobre selección de souvenirs, degustación mediocre de tequila y un paseo tedioso, aunque los tacos fueron lo mejor. En conclusión: el hotel tiene puntos rescatables, pero necesita mejorar en servicio, atención al detalle y gastronomía para justificar realmente su categoría de 5 estrellas.
6
Joan
18 nov. 2025
·
A séjourné 8 nuits
The room was clean and the staff were friendly. The resort needs some serious updates and maintenance for it to be a 4 or 5 star resort. Our check in process was terrible. Kevin was the Expedia rep and we arrived at around 9am and we knew that check in was at 3. At most places the resort will work to try to get your room ready as early as possible. There were only about 8 of us that arrived at that time. Kevin was very cold and uninterested in helping us naviagate the resort website. We stopped back at 2:40 to see if the room was ready and he coldly stated that check in was at 3. Other people arrived by bus at 2:55 and they were checked in and shown to their room. It was 3:30 by the time Kevin called us over to his desk and said our room was ready. When we booked we did not understand that if you booked as Privilege you would be treated far better. Booking reservations at the restaurants was difficult, the beach areas for us had no drink attendants. I very much felt like a second class citizen. On Monday we stopped by the desk and Roberto was working. He was very kind and understanding and advised that he could help us with dinner reservatons and that was lovely. He also arranged for us to have a taxi pick us up. Roberto saved the vacation. The room was clean but the shower design meant that water leaked out onto the floor. One day we did not get our room cleaned. We called and did have fresh towels delivered. The restaurants were all ok. Nothing great
The room was clean and the staff were friendly. The resort needs some serious updates and maintenance for it to be a 4 or 5 star resort. Our check in process was terrible. Kevin was the Expedia rep and we arrived at around 9am and we knew that check in was at 3. At most places the resort will work to try to get your room ready as early as possible. There were only about 8 of us that arrived at that time. Kevin was very cold and uninterested in helping us naviagate the resort website. We stopped back at 2:40 to see if the room was ready and he coldly stated that check in was at 3. Other people arrived by bus at 2:55 and they were checked in and shown to their room. It was 3:30 by the time Kevin called us over to his desk and said our room was ready. When we booked we did not understand that if you booked as Privilege you would be treated far better. Booking reservations at the restaurants was difficult, the beach areas for us had no drink attendants. I very much felt like a second class citizen. On Monday we stopped by the desk and Roberto was working. He was very kind and understanding and advised that he could help us with dinner reservatons and that was lovely. He also arranged for us to have a taxi pick us up. Roberto saved the vacation. The room was clean but the shower design meant that water leaked out onto the floor. One day we did not get our room cleaned. We called and did have fresh towels delivered. The restaurants were all ok. Nothing great
10
Alissa
20 nov. 2025
·
A séjourné 7 nuits
Everything felt very clean, staff was really nice, the water in our room didnt go very warm so showering wasnt as great, ended up getting a hairdryer a couple days in as one wasnt originally provided. Otherwise the stay was really nice, thank you
Everything felt very clean, staff was really nice, the water in our room didnt go very warm so showering wasnt as great, ended up getting a hairdryer a couple days in as one wasnt originally provided. Otherwise the stay was really nice, thank you
8
Tracy
26 nov. 2025
·
A séjourné 5 nuits
Enjoyable. Comfortable room, great choice of food, friendly staff. However, on the negative side, our room, which was a honeymoon suite, had a very bad odour which appeared to be coming from the drains in the bathroom. Over our 5 night stay, we had to report this issue on 3 occasions!
Enjoyable. Comfortable room, great choice of food, friendly staff. However, on the negative side, our room, which was a honeymoon suite, had a very bad odour which appeared to be coming from the drains in the bathroom. Over our 5 night stay, we had to report this issue on 3 occasions!
10
Stephanie Ramos
9 oct. 2025
·
A séjourné 6 nuits
Staff were friendly, on top of things, and easy to make requests. Although it would be easier for the staff if rooms had bins for recycling instead of them sorting through the trash bins. Also, our washroom keeps getting a pool of water whenever we shower because the door doesn't close or seal.
Staff were friendly, on top of things, and easy to make requests. Although it would be easier for the staff if rooms had bins for recycling instead of them sorting through the trash bins. Also, our washroom keeps getting a pool of water whenever we shower because the door doesn't close or seal.
4
James
5 nov. 2025
·
A séjourné 7 nuits
No room is OK but the smell inside the room was not the best and the breakfast was not good
No room is OK but the smell inside the room was not the best and the breakfast was not good
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont généralement confortables avec une climatisation efficace et un espace suffisant, mais le décor peut paraître daté et certaines unités présentent des problèmes d'entretien (fuites, pannes d'eau chaude, portes mal ajustées) ou un confort limité sur le balcon ; le bruit de la piscine animée peut se faire entendre. La connexion Wi‑Fi peut être instable.
Avis de voyageur à ce sujet
8
Eulalio
14 juil. 2025
·
A séjourné 4 nuits
We had an amazing time. My only complaint is that the blackout curtains did not go all the way to the floor so at 6 AM it is bright in your room. The staff was amazing. The food was delicious.
We had an amazing time. My only complaint is that the blackout curtains did not go all the way to the floor so at 6 AM it is bright in your room. The staff was amazing. The food was delicious.
8
Bill
11 nov. 2025
·
A séjourné 10 nuits
Hot water was often not available. Balcony needs ungraded seating. Nice size Balcony but NO comfortable seating or loungers.
Hot water was often not available. Balcony needs ungraded seating. Nice size Balcony but NO comfortable seating or loungers.
10
Victoria
29 oct. 2025
·
A séjourné 8 nuits
We thoroughly enjoyed our stay. The room was very clean. The property is well maintained. The staff were friendly and attentive. The only negative for us is the party pool. There were a lot of highly intoxicated people in and around it and the thumping noise from the music could be heard 4 buildings away. I definitely would not stay at this resort during peak season but the number of people were perfect during this low season. The buffet food was very good. French (Blue Moon), Charro (Mexican), Italian (Dolce Vita) restaurants were just okay. We didn’t try the Japanese restaurant. Pizza by the pool was very good. Overall good resort. Just know that it’s a party place for sure.
We thoroughly enjoyed our stay. The room was very clean. The property is well maintained. The staff were friendly and attentive. The only negative for us is the party pool. There were a lot of highly intoxicated people in and around it and the thumping noise from the music could be heard 4 buildings away. I definitely would not stay at this resort during peak season but the number of people were perfect during this low season. The buffet food was very good. French (Blue Moon), Charro (Mexican), Italian (Dolce Vita) restaurants were just okay. We didn’t try the Japanese restaurant. Pizza by the pool was very good. Overall good resort. Just know that it’s a party place for sure.
8
Inci
19 août 2025
·
A séjourné 4 nuits
It was a great time, the property just needs some updates. The privilege rooms are meant to be nicer and yet we had water dripping from many corners of the room, with paint chipping.
It was a great time, the property just needs some updates. The privilege rooms are meant to be nicer and yet we had water dripping from many corners of the room, with paint chipping.
10
Tammy Ann
28 oct. 2025
·
A séjourné 11 nuits
The staff here make it so amazing! It is an older resort and they have updated some things. The sidewalk around the outer buildings like 7 and 8 is really broken up. Can easily twist an ankle. Food was really good, not "foodie" good but we had no trouble finding something yummy. Blue Moon steak, excellent! The sushi at the Japanese restaurant delish, ate there 4 nights. Mexican restaurant also great. There are 4 restaurants and buffet + coffee shop and sports bar and lunch time pizza near the pool! Drinks are plentiful and they are very accommodating to cocktails they don't know or make often. The beach was beautiful and they do a great job of cleaning up the seaweed. Our room was large and had Ocean view as a bonus! But again, the staff are what make this resort unforgettable! Huge shout out to all the staff whose names I didn't get and special thank you to Yovanneti, My Sweet, she rocks that outdoor service area like a SuperStar!! I drank Gin Manhattans at breakneck speed! Pool bar team Eber, Fabian, Miguel my Gin and Tonics were always full! Jorge, Ocatvio and Jose in the lobby made some delicious Negronis and Espresso Martinis! Fabian also took great care of us at the Sushi restaurant, what a sweetheart! Adrian and Angel gave great pool service! Kendall and the entertainment team have more energy than any other resort we have been to, and they've all been good, but this team...WOW! And our housekeeper Ineida kept our room looking immaculate! Thank you all!!!
The staff here make it so amazing! It is an older resort and they have updated some things. The sidewalk around the outer buildings like 7 and 8 is really broken up. Can easily twist an ankle. Food was really good, not "foodie" good but we had no trouble finding something yummy. Blue Moon steak, excellent! The sushi at the Japanese restaurant delish, ate there 4 nights. Mexican restaurant also great. There are 4 restaurants and buffet + coffee shop and sports bar and lunch time pizza near the pool! Drinks are plentiful and they are very accommodating to cocktails they don't know or make often. The beach was beautiful and they do a great job of cleaning up the seaweed. Our room was large and had Ocean view as a bonus! But again, the staff are what make this resort unforgettable! Huge shout out to all the staff whose names I didn't get and special thank you to Yovanneti, My Sweet, she rocks that outdoor service area like a SuperStar!! I drank Gin Manhattans at breakneck speed! Pool bar team Eber, Fabian, Miguel my Gin and Tonics were always full! Jorge, Ocatvio and Jose in the lobby made some delicious Negronis and Espresso Martinis! Fabian also took great care of us at the Sushi restaurant, what a sweetheart! Adrian and Angel gave great pool service! Kendall and the entertainment team have more energy than any other resort we have been to, and they've all been good, but this team...WOW! And our housekeeper Ineida kept our room looking immaculate! Thank you all!!!
8
Aleisha Marie
13 nov. 2025
·
A séjourné 7 nuits
This property def needs some cosmetic updating. The rooms were clean and the beds comfortable. They lack seating in the beach and by the pool. Food is fine, a couple good dishes but standard all inclusive fare. Service was fine, the restaurant workers can be over booked. Entertainment was fine. Coffee shop was a nice amenity and we found the staff there particularly nice. Not a 5 star property but a moderate 4 star. Beach was kinda meh- water isn’t pretty and very small areas of swimmable beach. The perks of the privilege upgrade is significant- dinner reservations in particular.
This property def needs some cosmetic updating. The rooms were clean and the beds comfortable. They lack seating in the beach and by the pool. Food is fine, a couple good dishes but standard all inclusive fare. Service was fine, the restaurant workers can be over booked. Entertainment was fine. Coffee shop was a nice amenity and we found the staff there particularly nice. Not a 5 star property but a moderate 4 star. Beach was kinda meh- water isn’t pretty and very small areas of swimmable beach. The perks of the privilege upgrade is significant- dinner reservations in particular.
8
Daniel
28 août 2025
·
A séjourné 4 nuits
Had ants in my bathroom coming out of the cracks. Paid extra for an ocean view which ended up being a terrible decision due to being in building 12, first floor. At no point was I able to have any sort of natural sunlight in my room because of the pool being directly in front of my patio window and wall window. Unless I wanted everyone staring into my room. The only time I could use the patio would be after the pool clears out at night which is when the bugs are out or before the pool opens up. I wish there were clearer explanations of what the privilege status does and what someone who doesn’t have it can or can’t do.
Had ants in my bathroom coming out of the cracks. Paid extra for an ocean view which ended up being a terrible decision due to being in building 12, first floor. At no point was I able to have any sort of natural sunlight in my room because of the pool being directly in front of my patio window and wall window. Unless I wanted everyone staring into my room. The only time I could use the patio would be after the pool clears out at night which is when the bugs are out or before the pool opens up. I wish there were clearer explanations of what the privilege status does and what someone who doesn’t have it can or can’t do.
8
Jurgen
17 juil. 2025
·
A séjourné 12 nuits
Overall great experience, eating options were great, food quality was good, nothing crazy but great for the price. Drinks by the pool, music, daily activities were nice. Wi-Fi was pretty bad at times, with they would fix that. Had to fix my room key at lobby twice cause it stopped working. Solid 8.5/10 experience.
Overall great experience, eating options were great, food quality was good, nothing crazy but great for the price. Drinks by the pool, music, daily activities were nice. Wi-Fi was pretty bad at times, with they would fix that. Had to fix my room key at lobby twice cause it stopped working. Solid 8.5/10 experience.
6
Famiza
14 juil. 2025
·
A séjourné 7 nuits
We recently stayed at Ocean Maya Royale and had a mixed experience. On the positive side, the staff were very kind, friendly, and attentive—especially in the dining areas. Their service made us feel welcome and taken care of throughout our stay. However, the property itself felt outdated, both in terms of aesthetics and amenities. While it was clean and well-maintained, it didn’t live up to the rating or photos we had seen beforehand. The dining areas were not air-conditioned, which made meals uncomfortable in the heat. Our room was minimally furnished—it felt more like a place to sleep than a space to relax or unwind. The shower also needs an upgrade, both in design and function. Overall, the warmth of the staff stood out, but the property could benefit from renovations and better alignment between the online presentation and the actual experience.
We recently stayed at Ocean Maya Royale and had a mixed experience. On the positive side, the staff were very kind, friendly, and attentive—especially in the dining areas. Their service made us feel welcome and taken care of throughout our stay. However, the property itself felt outdated, both in terms of aesthetics and amenities. While it was clean and well-maintained, it didn’t live up to the rating or photos we had seen beforehand. The dining areas were not air-conditioned, which made meals uncomfortable in the heat. Our room was minimally furnished—it felt more like a place to sleep than a space to relax or unwind. The shower also needs an upgrade, both in design and function. Overall, the warmth of the staff stood out, but the property could benefit from renovations and better alignment between the online presentation and the actual experience.
4
Tammy
23 nov. 2025
·
A séjourné 9 nuits
First 5 nights dealt w noisy girls Screaming, yelling and slamming doors. Also had to listen to our toilet run constantly and make a noise. Woke up one morning and we had no running water or working toilet.
First 5 nights dealt w noisy girls Screaming, yelling and slamming doors. Also had to listen to our toilet run constantly and make a noise. Woke up one morning and we had no running water or working toilet.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel et l'équipe d'animation sont largement salués pour leur gentillesse, leur dynamisme et leur serviabilité, avec des concierges et des majordomes particulièrement appréciés. Certains clients signalent une mauvaise communication lors de l'enregistrement, un service lent ou inégal, et des différences notables entre le traitement des clients Privilege et non-Privilege.
Avis de voyageur à ce sujet
10
Brynn
6 sept. 2025
·
A séjourné 4 nuits
We had a great stay at this property! I’ve been an Expedia silver member for awhile now and have never actually received the perks, but the Ocean Maya resort made sure we received our full benefit. We got the VIP treatment, service was amazing and the staff were all very friendly and helpful. The resort had a good mix of quiet and fun so there was something for everyone. Loved our stay here!
We had a great stay at this property! I’ve been an Expedia silver member for awhile now and have never actually received the perks, but the Ocean Maya resort made sure we received our full benefit. We got the VIP treatment, service was amazing and the staff were all very friendly and helpful. The resort had a good mix of quiet and fun so there was something for everyone. Loved our stay here!
10
Heather Lynn
14 nov. 2025
·
A séjourné 7 nuits
This was my second time visiting Ocean Maya Royale, and it continues to be one of my top resort experiences in Mexico. I’m already looking forward to returning again. One of the things I love most is the size of the resort — it’s just right. It’s not too big or overwhelming, so getting around is easy and convenient. Everything you need is within a comfortable walking distance, which makes the stay even more enjoyable. The food is excellent, with so many delicious options throughout the day. You’re never left hungry here — every meal and snack is great quality. The beach is absolutely stunning, easily the best I’ve seen in Mexico. Beautiful water, clean sand, and a truly relaxing atmosphere. The staff are a major highlight. The entertainment team is fantastic, especially Kenddell and Susie, who go above and beyond to make every day fun. The entire team is amazing! The bartenders Miguel, Diego, and Johnny are exceptional — friendly, talented, and always welcoming. And Russel is an outstanding server who made each dining experience feel special. My only suggestion would be to consider adding some additional accessibility features to the pool area to make it even more comfortable and inclusive for all guests. Overall, Ocean Maya Royale is a wonderful resort that I would highly recommend to anyone looking for a relaxing, enjoyable, and memorable vacation.
This was my second time visiting Ocean Maya Royale, and it continues to be one of my top resort experiences in Mexico. I’m already looking forward to returning again. One of the things I love most is the size of the resort — it’s just right. It’s not too big or overwhelming, so getting around is easy and convenient. Everything you need is within a comfortable walking distance, which makes the stay even more enjoyable. The food is excellent, with so many delicious options throughout the day. You’re never left hungry here — every meal and snack is great quality. The beach is absolutely stunning, easily the best I’ve seen in Mexico. Beautiful water, clean sand, and a truly relaxing atmosphere. The staff are a major highlight. The entertainment team is fantastic, especially Kenddell and Susie, who go above and beyond to make every day fun. The entire team is amazing! The bartenders Miguel, Diego, and Johnny are exceptional — friendly, talented, and always welcoming. And Russel is an outstanding server who made each dining experience feel special. My only suggestion would be to consider adding some additional accessibility features to the pool area to make it even more comfortable and inclusive for all guests. Overall, Ocean Maya Royale is a wonderful resort that I would highly recommend to anyone looking for a relaxing, enjoyable, and memorable vacation.
10
Deniel
20 juil. 2025
·
A séjourné 4 nuits
We had a great stay at Ocean Maya! The staff were all friendly and accommodating. Highly recommended.
We had a great stay at Ocean Maya! The staff were all friendly and accommodating. Highly recommended.
10
Scott
28 nov. 2025
·
A séjourné 4 nuits
One of many times we have stayed at this resort. Always a great experience because of the staff. Kenddell Sansores creates such a fun environment! Miguel at the Pool bar always gets our drinks just perfect. Food has continued to be the best of any resort we have stayed at.
One of many times we have stayed at this resort. Always a great experience because of the staff. Kenddell Sansores creates such a fun environment! Miguel at the Pool bar always gets our drinks just perfect. Food has continued to be the best of any resort we have stayed at.
10
Carolyn
20 juil. 2025
·
A séjourné 4 nuits
Upgraded to Prestige level. Experience was beyond what I expected. Our butler, Juan, was very attentive to our needs. Anything we needed he was there to assist with-just a phone call away. The extras you receive with the upgrade are wonderful. You made us feel like special guests. The Prestige restaurant was magnificent. Every meal we had there was excellent. Waiters were all very attentive. To name a few, Alfonso,
Upgraded to Prestige level. Experience was beyond what I expected. Our butler, Juan, was very attentive to our needs. Anything we needed he was there to assist with-just a phone call away. The extras you receive with the upgrade are wonderful. You made us feel like special guests. The Prestige restaurant was magnificent. Every meal we had there was excellent. Waiters were all very attentive. To name a few, Alfonso,
8
Caroline
7 août 2025
·
A séjourné 7 nuits
Some staff were ignoring us while others were always eager to help. Staff forgot our order and we had to remind them. Also some miscommunication with staff regarding what was included in our stay versus what we had to pay extra for
Some staff were ignoring us while others were always eager to help. Staff forgot our order and we had to remind them. Also some miscommunication with staff regarding what was included in our stay versus what we had to pay extra for
6
Joan
18 nov. 2025
·
A séjourné 8 nuits
The room was clean and the staff were friendly. The resort needs some serious updates and maintenance for it to be a 4 or 5 star resort. Our check in process was terrible. Kevin was the Expedia rep and we arrived at around 9am and we knew that check in was at 3. At most places the resort will work to try to get your room ready as early as possible. There were only about 8 of us that arrived at that time. Kevin was very cold and uninterested in helping us naviagate the resort website. We stopped back at 2:40 to see if the room was ready and he coldly stated that check in was at 3. Other people arrived by bus at 2:55 and they were checked in and shown to their room. It was 3:30 by the time Kevin called us over to his desk and said our room was ready. When we booked we did not understand that if you booked as Privilege you would be treated far better. Booking reservations at the restaurants was difficult, the beach areas for us had no drink attendants. I very much felt like a second class citizen. On Monday we stopped by the desk and Roberto was working. He was very kind and understanding and advised that he could help us with dinner reservatons and that was lovely. He also arranged for us to have a taxi pick us up. Roberto saved the vacation. The room was clean but the shower design meant that water leaked out onto the floor. One day we did not get our room cleaned. We called and did have fresh towels delivered. The restaurants were all ok. Nothing great
The room was clean and the staff were friendly. The resort needs some serious updates and maintenance for it to be a 4 or 5 star resort. Our check in process was terrible. Kevin was the Expedia rep and we arrived at around 9am and we knew that check in was at 3. At most places the resort will work to try to get your room ready as early as possible. There were only about 8 of us that arrived at that time. Kevin was very cold and uninterested in helping us naviagate the resort website. We stopped back at 2:40 to see if the room was ready and he coldly stated that check in was at 3. Other people arrived by bus at 2:55 and they were checked in and shown to their room. It was 3:30 by the time Kevin called us over to his desk and said our room was ready. When we booked we did not understand that if you booked as Privilege you would be treated far better. Booking reservations at the restaurants was difficult, the beach areas for us had no drink attendants. I very much felt like a second class citizen. On Monday we stopped by the desk and Roberto was working. He was very kind and understanding and advised that he could help us with dinner reservatons and that was lovely. He also arranged for us to have a taxi pick us up. Roberto saved the vacation. The room was clean but the shower design meant that water leaked out onto the floor. One day we did not get our room cleaned. We called and did have fresh towels delivered. The restaurants were all ok. Nothing great
10
Barbara Mary
13 nov. 2025
·
A séjourné 6 nuits
Clean room, FRIENDLY and very conscientious staff. Customer service and kindness was off the charts. Of note: Roberto in concierge was amazingly warm, helpful smiley, and just so kind always willing to go the extra mile. Jorge and Octavio in the bar where our special favorite friends what amazing people who work so hard and are SO friendly, they and want to make sure their customers feel welcomed and served. Very very happy I will be back again 1000%. I honestly can't say enough good things. I'll probably run out of characters. This was an amazing experience and I am picky.
Clean room, FRIENDLY and very conscientious staff. Customer service and kindness was off the charts. Of note: Roberto in concierge was amazingly warm, helpful smiley, and just so kind always willing to go the extra mile. Jorge and Octavio in the bar where our special favorite friends what amazing people who work so hard and are SO friendly, they and want to make sure their customers feel welcomed and served. Very very happy I will be back again 1000%. I honestly can't say enough good things. I'll probably run out of characters. This was an amazing experience and I am picky.
10
Eric
16 août 2025
·
A séjourné 4 nuits
I recently stayed at Ocean Maya Royale in Playa del Carmen, and while the resort itself is beautiful and many aspects of our stay were enjoyable, I left with mixed feelings due to the way guests were treated differently based on appearance and language. From the start, it was noticeable that “white” or foreign-looking guests received significantly more attention than Hispanic-looking guests like myself. The difference was hard to ignore and disappointing, especially in a place I expected to feel welcomed as someone whose parents grew up here. The most negative experience was at the sports bar. My husband and I were practically ignored by the servers. When we asked for milkshakes, we were told they were completely out. Minutes later, an Asian-looking couple walked in, and the servers rushed to help them. Not only did they take their order immediately, but shortly after, the server walked past us and said, “We do have milkshakes—we only have chocolate or strawberry.” My husband ordered one, but then we noticed the couple received both a chocolate and a strawberry shake. To make matters worse, my husband asked for water several times (at least 3–4), and our table continued to be ignored while the foreign guests were given full attention. This behavior wasn’t limited to one spot. Across the resort, we noticed that if you don’t speak English, the experience changes drastically. Once my husband and I began speaking English, the difference in service was undeniable.
I recently stayed at Ocean Maya Royale in Playa del Carmen, and while the resort itself is beautiful and many aspects of our stay were enjoyable, I left with mixed feelings due to the way guests were treated differently based on appearance and language. From the start, it was noticeable that “white” or foreign-looking guests received significantly more attention than Hispanic-looking guests like myself. The difference was hard to ignore and disappointing, especially in a place I expected to feel welcomed as someone whose parents grew up here. The most negative experience was at the sports bar. My husband and I were practically ignored by the servers. When we asked for milkshakes, we were told they were completely out. Minutes later, an Asian-looking couple walked in, and the servers rushed to help them. Not only did they take their order immediately, but shortly after, the server walked past us and said, “We do have milkshakes—we only have chocolate or strawberry.” My husband ordered one, but then we noticed the couple received both a chocolate and a strawberry shake. To make matters worse, my husband asked for water several times (at least 3–4), and our table continued to be ignored while the foreign guests were given full attention. This behavior wasn’t limited to one spot. Across the resort, we noticed that if you don’t speak English, the experience changes drastically. Once my husband and I began speaking English, the difference in service was undeniable.
6
Mary
16 nov. 2025
·
A séjourné 8 nuits
Poor check in. He was not helpful at all and very disinterested in our requests. The other staff members were much more pleasant.It was 3 o’clock and we didn’t get our rooms till 4:30. It was difficult getting dinner reservations. Not very efficient beach service for drinks, the service was sporadic. I won’t stay there again
Poor check in. He was not helpful at all and very disinterested in our requests. The other staff members were much more pleasant.It was 3 o’clock and we didn’t get our rooms till 4:30. It was difficult getting dinner reservations. Not very efficient beach service for drinks, the service was sporadic. I won’t stay there again
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé en bord de mer, mais relativement isolé, avec peu de commerces à proximité immédiate et la nécessité de prendre un taxi pour rejoindre la ville ; il se trouve entre Cancun et Tulum. Les algues peuvent limiter la baignade et provoquer des odeurs, bien que le personnel s'efforce de les enlever, et l'ambiance générale est calme.
Avis de voyageur à ce sujet
10
Christopher
8 oct. 2025
·
A séjourné 4 nuits
We had a blast, the pool water was the perfect temperature all the time and the beach was cleaned every day. I wish I would have known to bring bug repellent on our trip. We loved this place!
We had a blast, the pool water was the perfect temperature all the time and the beach was cleaned every day. I wish I would have known to bring bug repellent on our trip. We loved this place!
8
Samir
12 août 2025
·
A séjourné 7 nuits
Pretty nice resort overall. Super clean. Despite lots of sargassum in the area staff did a great job in clearing out most of it- or at least the part closest to the resort’s beach.
Pretty nice resort overall. Super clean. Despite lots of sargassum in the area staff did a great job in clearing out most of it- or at least the part closest to the resort’s beach.
8
Tiffany Nicole
26 juil. 2025
·
A séjourné 3 nuits
If you’re looking for a quiet, adults-only escape, Ocean Maya Royale may be just what you need. The resort offers a peaceful and relaxing atmosphere that’s perfect for couples looking to unwind without the typical hustle and bustle of larger, family-oriented resorts. Pros: • The resort grounds are clean and well-maintained, giving it a fresh and inviting feel. • The staff is friendly and attentive, always greeting you with a smile and happy to help. • The drinks are strong, which is a definite plus if you’re planning to enjoy a few cocktails by the pool or beach. • We especially enjoyed the breakfast buffet, which had a great selection and was consistently fresh and well-stocked. • Being an adults-only resort, the vibe is calm and serene—no loud parties or kids running around, which many will appreciate. Cons: • If you’re hoping for nightlife or evening entertainment, this might not be the place for you. Nights are very quiet, with minimal activities once the sun sets. • The resort clearly caters more to couples, so groups of friends or families might feel a bit out of place. • Pool seating is limited, and you may have to head down early to snag a chair—especially on busy days. • While breakfast was great, we found the rest of the food to be mediocre, with some meals lacking flavor or variety.
If you’re looking for a quiet, adults-only escape, Ocean Maya Royale may be just what you need. The resort offers a peaceful and relaxing atmosphere that’s perfect for couples looking to unwind without the typical hustle and bustle of larger, family-oriented resorts. Pros: • The resort grounds are clean and well-maintained, giving it a fresh and inviting feel. • The staff is friendly and attentive, always greeting you with a smile and happy to help. • The drinks are strong, which is a definite plus if you’re planning to enjoy a few cocktails by the pool or beach. • We especially enjoyed the breakfast buffet, which had a great selection and was consistently fresh and well-stocked. • Being an adults-only resort, the vibe is calm and serene—no loud parties or kids running around, which many will appreciate. Cons: • If you’re hoping for nightlife or evening entertainment, this might not be the place for you. Nights are very quiet, with minimal activities once the sun sets. • The resort clearly caters more to couples, so groups of friends or families might feel a bit out of place. • Pool seating is limited, and you may have to head down early to snag a chair—especially on busy days. • While breakfast was great, we found the rest of the food to be mediocre, with some meals lacking flavor or variety.
8
alina milian
3 oct. 2025
·
A séjourné 3 nuits
It’s a lovely resort. More condo like than hotel like. Restaurants were all good- there is always something to like. Most staff is friendly except for some of the front desk staff. The beach was peaceful. Personally do not like pools, so did not part take in the pool activities. The night shows were good although the theater acoustics were not good- loud and pounding.
It’s a lovely resort. More condo like than hotel like. Restaurants were all good- there is always something to like. Most staff is friendly except for some of the front desk staff. The beach was peaceful. Personally do not like pools, so did not part take in the pool activities. The night shows were good although the theater acoustics were not good- loud and pounding.
10
Logan
17 juil. 2025
·
A séjourné 5 nuits
Not very crowded, surprisingly pretty good food and a good selection. Could not swim in the ocean (from the beach) because of the sargassum, but to OMR's credit they handled it better than many other resorts in the area, so it wasn't too noticeable when not close to the water. Kayaking and other (non-motorized) water activities are included but were not listed anywhere and you had to know where to ask to find them (usually the Dive It! center).
Not very crowded, surprisingly pretty good food and a good selection. Could not swim in the ocean (from the beach) because of the sargassum, but to OMR's credit they handled it better than many other resorts in the area, so it wasn't too noticeable when not close to the water. Kayaking and other (non-motorized) water activities are included but were not listed anywhere and you had to know where to ask to find them (usually the Dive It! center).
8
Aleisha Marie
13 nov. 2025
·
A séjourné 7 nuits
This property def needs some cosmetic updating. The rooms were clean and the beds comfortable. They lack seating in the beach and by the pool. Food is fine, a couple good dishes but standard all inclusive fare. Service was fine, the restaurant workers can be over booked. Entertainment was fine. Coffee shop was a nice amenity and we found the staff there particularly nice. Not a 5 star property but a moderate 4 star. Beach was kinda meh- water isn’t pretty and very small areas of swimmable beach. The perks of the privilege upgrade is significant- dinner reservations in particular.
This property def needs some cosmetic updating. The rooms were clean and the beds comfortable. They lack seating in the beach and by the pool. Food is fine, a couple good dishes but standard all inclusive fare. Service was fine, the restaurant workers can be over booked. Entertainment was fine. Coffee shop was a nice amenity and we found the staff there particularly nice. Not a 5 star property but a moderate 4 star. Beach was kinda meh- water isn’t pretty and very small areas of swimmable beach. The perks of the privilege upgrade is significant- dinner reservations in particular.
10
Anna
26 nov. 2025
·
A séjourné 6 nuits
It's a little far from the downtown area but a great spot to relax.
It's a little far from the downtown area but a great spot to relax.
10
Alberto
14 août 2025
·
A séjourné 5 nuits
Good location in the middle of Tulum and Cancun.
Good location in the middle of Tulum and Cancun.
10
SEAN
27 oct. 2025
·
A séjourné 7 nuits
The Ocean Maya Royale was a fantastic Adults only All-Inclusive experience. The food was top notch with a variety of options to choose from. If given the option, make sure to upgrade to their Privilege rooms or buy the upgrade as it made a big difference when looking for seating poolside (the main area was quiet crowded whereas the roped off section always had available seating). The entertainment is standard for what you would expect at an All-Inclusive but the activities coordinator (Kendel) really put his heart and soul into creating memorable experiences. The Privilege rooms also have access to a butler you can text, which we found helpful for restaurant reservations. Outside of that, the butler wasn't very helpful and often unresponsive or responses were not timely. There is nothing you can do around the property within walking distance, so a short taxi ride is the only option if you want to get out of the resort. Prices were a bit high ($25-$50 CAD) to get to the shopping area in Playa del Carmen. If city life is what you're looking for, we would consider a resort closer to the shopping district where you can just walk out. If a quieter beach front experience is what you're after, Ocean Maya Royale will not disappoint!
The Ocean Maya Royale was a fantastic Adults only All-Inclusive experience. The food was top notch with a variety of options to choose from. If given the option, make sure to upgrade to their Privilege rooms or buy the upgrade as it made a big difference when looking for seating poolside (the main area was quiet crowded whereas the roped off section always had available seating). The entertainment is standard for what you would expect at an All-Inclusive but the activities coordinator (Kendel) really put his heart and soul into creating memorable experiences. The Privilege rooms also have access to a butler you can text, which we found helpful for restaurant reservations. Outside of that, the butler wasn't very helpful and often unresponsive or responses were not timely. There is nothing you can do around the property within walking distance, so a short taxi ride is the only option if you want to get out of the resort. Prices were a bit high ($25-$50 CAD) to get to the shopping area in Playa del Carmen. If city life is what you're looking for, we would consider a resort closer to the shopping district where you can just walk out. If a quieter beach front experience is what you're after, Ocean Maya Royale will not disappoint!
10
JAMES SYDNEY
30 août 2025
·
A séjourné 4 nuits
This was a great hotel. The saragassum was terrible but not the hotels fault.
This was a great hotel. The saragassum was terrible but not the hotels fault.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
De nombreux clients ont apprécié la variété des options et des endroits spécifiques comme le hibachi, les pizzas au bord de la piscine et le café. Cependant, la qualité générale est inégale : le buffet et certains restaurants sont jugés corrects, les salles à manger peuvent être chaudes sans climatisation, et il peut être plus difficile d'obtenir une réservation ou d'attendre sans privilège. Les boissons sont généralement bien reçues.
Avis de voyageur à ce sujet
10
Alejandro Jose
18 août 2025
·
A séjourné 3 nuits
El personal en general todos son muy amables, la comida en todos los restaurantes deliciosa en especial en el Restaurante Francés, Italiano, Mexicano y el internacional, hotel cómodo y bonito.
El personal en general todos son muy amables, la comida en todos los restaurantes deliciosa en especial en el Restaurante Francés, Italiano, Mexicano y el internacional, hotel cómodo y bonito.
6
Blanca
26 sept. 2025
·
A séjourné 5 nuits
Cleaning and fridge staff were friendly and courteous as well as some of the bartenders. One day use the pool and we waited about 30-40 mts and no waiter came around..try to schedule appointment to the Japanese restaurant and it was closed as well as the buffet. Not very many food selections.
Cleaning and fridge staff were friendly and courteous as well as some of the bartenders. One day use the pool and we waited about 30-40 mts and no waiter came around..try to schedule appointment to the Japanese restaurant and it was closed as well as the buffet. Not very many food selections.
8
Travis
8 oct. 2025
·
A séjourné 6 nuits
The spa was amazing! The events team does a good job of making things fun. The food was very average and I felt disappointed the buffet was only open once for dinner in the week we were here. Kendall leading the foam party was a highlight for us. Oscar was the best server we had and we actually chose restaurants based on where he was working for the night. We would come back but only if we can find a great deal.
The spa was amazing! The events team does a good job of making things fun. The food was very average and I felt disappointed the buffet was only open once for dinner in the week we were here. Kendall leading the foam party was a highlight for us. Oscar was the best server we had and we actually chose restaurants based on where he was working for the night. We would come back but only if we can find a great deal.
8
Jennifer
20 oct. 2025
·
A séjourné 5 nuits
Overall, our stay was good, but there were definitely a few areas that could be improved. Communication at check-in was lacking, esp considering we paid extra to upgrade to Privilege. One of the travel desk reps gave us misinformation about jet skis being available at the hotel. We found them ourselves at the end of the beach. The food was about what you’d expect at an all-inclusive resort — not better or worse than others. That said, we did receive great service from the wait staff throughout our stay. be prepared to tip everyone who serves you; that’s simply how it works at most AI’s in Mexico. The room was nice & clean, but extremely cold & it seemed like the thermostat didn’t do anything to control the temperature. The Privilege upgrade was decent overall. I’m not sure the butler service is worth the extra cost, though the butlers themselves were very kind & helpful. The separate Privilege restaurant & designated seating areas by the pool & beach were a nice touch & added to the experience. One thing I appreciated is that this isn’t a timeshare property, so there was no hassle from anyone trying to sell you something. The nightly entertainment was okay — they cater to a certain crowd w/mostly EDM/techno music. It keeps the energy up but leaves out those who prefer variety. I’ve seen better shows at other resorts. The spa was small but nice. All in all, it wasn’t a bad stay, but with so many great places to choose from in Mexico I’d try somewhere else next time.
Overall, our stay was good, but there were definitely a few areas that could be improved. Communication at check-in was lacking, esp considering we paid extra to upgrade to Privilege. One of the travel desk reps gave us misinformation about jet skis being available at the hotel. We found them ourselves at the end of the beach. The food was about what you’d expect at an all-inclusive resort — not better or worse than others. That said, we did receive great service from the wait staff throughout our stay. be prepared to tip everyone who serves you; that’s simply how it works at most AI’s in Mexico. The room was nice & clean, but extremely cold & it seemed like the thermostat didn’t do anything to control the temperature. The Privilege upgrade was decent overall. I’m not sure the butler service is worth the extra cost, though the butlers themselves were very kind & helpful. The separate Privilege restaurant & designated seating areas by the pool & beach were a nice touch & added to the experience. One thing I appreciated is that this isn’t a timeshare property, so there was no hassle from anyone trying to sell you something. The nightly entertainment was okay — they cater to a certain crowd w/mostly EDM/techno music. It keeps the energy up but leaves out those who prefer variety. I’ve seen better shows at other resorts. The spa was small but nice. All in all, it wasn’t a bad stay, but with so many great places to choose from in Mexico I’d try somewhere else next time.
10
Tammy Ann
28 oct. 2025
·
A séjourné 11 nuits
The staff here make it so amazing! It is an older resort and they have updated some things. The sidewalk around the outer buildings like 7 and 8 is really broken up. Can easily twist an ankle. Food was really good, not "foodie" good but we had no trouble finding something yummy. Blue Moon steak, excellent! The sushi at the Japanese restaurant delish, ate there 4 nights. Mexican restaurant also great. There are 4 restaurants and buffet + coffee shop and sports bar and lunch time pizza near the pool! Drinks are plentiful and they are very accommodating to cocktails they don't know or make often. The beach was beautiful and they do a great job of cleaning up the seaweed. Our room was large and had Ocean view as a bonus! But again, the staff are what make this resort unforgettable! Huge shout out to all the staff whose names I didn't get and special thank you to Yovanneti, My Sweet, she rocks that outdoor service area like a SuperStar!! I drank Gin Manhattans at breakneck speed! Pool bar team Eber, Fabian, Miguel my Gin and Tonics were always full! Jorge, Ocatvio and Jose in the lobby made some delicious Negronis and Espresso Martinis! Fabian also took great care of us at the Sushi restaurant, what a sweetheart! Adrian and Angel gave great pool service! Kendall and the entertainment team have more energy than any other resort we have been to, and they've all been good, but this team...WOW! And our housekeeper Ineida kept our room looking immaculate! Thank you all!!!
The staff here make it so amazing! It is an older resort and they have updated some things. The sidewalk around the outer buildings like 7 and 8 is really broken up. Can easily twist an ankle. Food was really good, not "foodie" good but we had no trouble finding something yummy. Blue Moon steak, excellent! The sushi at the Japanese restaurant delish, ate there 4 nights. Mexican restaurant also great. There are 4 restaurants and buffet + coffee shop and sports bar and lunch time pizza near the pool! Drinks are plentiful and they are very accommodating to cocktails they don't know or make often. The beach was beautiful and they do a great job of cleaning up the seaweed. Our room was large and had Ocean view as a bonus! But again, the staff are what make this resort unforgettable! Huge shout out to all the staff whose names I didn't get and special thank you to Yovanneti, My Sweet, she rocks that outdoor service area like a SuperStar!! I drank Gin Manhattans at breakneck speed! Pool bar team Eber, Fabian, Miguel my Gin and Tonics were always full! Jorge, Ocatvio and Jose in the lobby made some delicious Negronis and Espresso Martinis! Fabian also took great care of us at the Sushi restaurant, what a sweetheart! Adrian and Angel gave great pool service! Kendall and the entertainment team have more energy than any other resort we have been to, and they've all been good, but this team...WOW! And our housekeeper Ineida kept our room looking immaculate! Thank you all!!!
8
Aleisha Marie
13 nov. 2025
·
A séjourné 7 nuits
This property def needs some cosmetic updating. The rooms were clean and the beds comfortable. They lack seating in the beach and by the pool. Food is fine, a couple good dishes but standard all inclusive fare. Service was fine, the restaurant workers can be over booked. Entertainment was fine. Coffee shop was a nice amenity and we found the staff there particularly nice. Not a 5 star property but a moderate 4 star. Beach was kinda meh- water isn’t pretty and very small areas of swimmable beach. The perks of the privilege upgrade is significant- dinner reservations in particular.
This property def needs some cosmetic updating. The rooms were clean and the beds comfortable. They lack seating in the beach and by the pool. Food is fine, a couple good dishes but standard all inclusive fare. Service was fine, the restaurant workers can be over booked. Entertainment was fine. Coffee shop was a nice amenity and we found the staff there particularly nice. Not a 5 star property but a moderate 4 star. Beach was kinda meh- water isn’t pretty and very small areas of swimmable beach. The perks of the privilege upgrade is significant- dinner reservations in particular.
8
Tracy
26 nov. 2025
·
A séjourné 5 nuits
Enjoyable. Comfortable room, great choice of food, friendly staff. However, on the negative side, our room, which was a honeymoon suite, had a very bad odour which appeared to be coming from the drains in the bathroom. Over our 5 night stay, we had to report this issue on 3 occasions!
Enjoyable. Comfortable room, great choice of food, friendly staff. However, on the negative side, our room, which was a honeymoon suite, had a very bad odour which appeared to be coming from the drains in the bathroom. Over our 5 night stay, we had to report this issue on 3 occasions!
8
Tia Siobhan
21 juil. 2025
·
A séjourné 4 nuits
The property overall was nice. Only negative is there’s no A/C in common areas or restaurants unless you were privileged guest. Went in July and couldn’t enjoy night shows or sit in lobby because it was unbearably hot! Staff were amazing and food options were good. Favorite restaurants were the Hibachi and Buffet restaurant but again very hot! Ocean eats delivered food to room for late night menu! The activities at pool were so much fun! Overall it was a good time.
The property overall was nice. Only negative is there’s no A/C in common areas or restaurants unless you were privileged guest. Went in July and couldn’t enjoy night shows or sit in lobby because it was unbearably hot! Staff were amazing and food options were good. Favorite restaurants were the Hibachi and Buffet restaurant but again very hot! Ocean eats delivered food to room for late night menu! The activities at pool were so much fun! Overall it was a good time.
6
Steven
3 nov. 2025
·
A séjourné 4 nuits
Food was subpar at the buffet. I did not like the ceviche or aguachiles options which I was excited for. The restaurant food was delicious. Pool chairs around the pool do get busy. Activities newer the pool were very fun
Food was subpar at the buffet. I did not like the ceviche or aguachiles options which I was excited for. The restaurant food was delicious. Pool chairs around the pool do get busy. Activities newer the pool were very fun
8
Ladonna
28 juil. 2025
·
A séjourné 6 nuits
I had a great time at this resort overall, but a few issues prevented me from giving a full 5 stars. I booked transportation through the resort, which required prepayment. After booking, I emailed multiple times over the course of a week and a half to confirm the pickup time and ask a few questions, but received no response. I ended up calling (incurring international charges), and I requested a refund, which was thankfully processed after some persistence. Communication needs improvement. As for dining, there are plenty of options. The breakfast buffet and hibachi were great, and the coffee and ice cream shop were excellent. The sports bar also had good food. The fine dining restaurant was enjoyable, but the Italian spot and buffet dinner selections were not good. The Japanese restaurant had a very long wait for food (over an hour and a half with only two tables ahead), and the sushi included cheese in all the rolls, which I didn’t care for. Some items at the Mexican restaurant were good, others not so much. Poolside pizza was tasty. I also appreciated that they kept cleaning up the seaweed from the ocean. Not all hotels were doing that so atleast I was able to enjoy the warm water not just the pool. Despite the inconsistencies, I appreciated the variety of food choices, polite staff and still enjoyed my stay.
I had a great time at this resort overall, but a few issues prevented me from giving a full 5 stars. I booked transportation through the resort, which required prepayment. After booking, I emailed multiple times over the course of a week and a half to confirm the pickup time and ask a few questions, but received no response. I ended up calling (incurring international charges), and I requested a refund, which was thankfully processed after some persistence. Communication needs improvement. As for dining, there are plenty of options. The breakfast buffet and hibachi were great, and the coffee and ice cream shop were excellent. The sports bar also had good food. The fine dining restaurant was enjoyable, but the Italian spot and buffet dinner selections were not good. The Japanese restaurant had a very long wait for food (over an hour and a half with only two tables ahead), and the sushi included cheese in all the rolls, which I didn’t care for. Some items at the Mexican restaurant were good, others not so much. Poolside pizza was tasty. I also appreciated that they kept cleaning up the seaweed from the ocean. Not all hotels were doing that so atleast I was able to enjoy the warm water not just the pool. Despite the inconsistencies, I appreciated the variety of food choices, polite staff and still enjoyed my stay.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Irene Lee Go ep
17 déc. 2025
·
A séjourné 18 nuits
Chambre propre, personnels des bars et des restaurants très agréable, multiple choix de nourriture, animation variée et cool
Chambre propre, personnels des bars et des restaurants très agréable, multiple choix de nourriture, animation variée et cool
10
RUTH
13 déc. 2025
·
A séjourné 21 nuits
Service exceptionnel. Nourriture excellente. Propreté de la chambre et partout sur le site. personnel courtois et attentionné. Sécurité absolue. Nous y retournerons certainement!
Service exceptionnel. Nourriture excellente. Propreté de la chambre et partout sur le site. personnel courtois et attentionné. Sécurité absolue. Nous y retournerons certainement!
8
Marc-André
17 nov. 2025
·
A séjourné 8 nuits
Correcte un bon hotel mais pas reellement un 5 etoiles.
Correcte un bon hotel mais pas reellement un 5 etoiles.
10
PHILIPPE Franck
1 nov. 2025
·
A séjourné 12 nuits
J’ai passé un séjour absolument parfait à l’hôtel Ocean Maya Royale, un établissement all inclusive réservé aux adultes, idéal pour se détendre et profiter du cadre paradisiaque de la Riviera Maya. Dès l’arrivée, on se sent bien : le personnel est accueillant, souriant et très attentionné. La chambre était spacieuse, moderne et d’une propreté irréprochable, avec une literie confortable et un balcon donnant sur un superbe jardin tropical. Le service d’entretien était impeccable chaque jour. Côté restauration, tout était excellent : plusieurs restaurants à thème, un buffet varié et savoureux, et de délicieux cocktails au bar de la piscine. L’ambiance est paisible et conviviale, parfaite pour se ressourcer. Les installations sont très bien entretenues : deux grandes piscines, un spa, une salle de sport, des activités et un accès direct à la plage. Même si celle-ci n’est pas la plus spectaculaire de la région, elle reste agréable et tranquille. L’environnement tropical est magnifique, verdoyant et apaisant. En résumé, tout était parfait : confort, propreté, gastronomie, gentillesse du personnel et beauté du lieu. Je recommande cet hôtel sans hésitation et j’y retournerai avec grand plaisir.
J’ai passé un séjour absolument parfait à l’hôtel Ocean Maya Royale, un établissement all inclusive réservé aux adultes, idéal pour se détendre et profiter du cadre paradisiaque de la Riviera Maya. Dès l’arrivée, on se sent bien : le personnel est accueillant, souriant et très attentionné. La chambre était spacieuse, moderne et d’une propreté irréprochable, avec une literie confortable et un balcon donnant sur un superbe jardin tropical. Le service d’entretien était impeccable chaque jour. Côté restauration, tout était excellent : plusieurs restaurants à thème, un buffet varié et savoureux, et de délicieux cocktails au bar de la piscine. L’ambiance est paisible et conviviale, parfaite pour se ressourcer. Les installations sont très bien entretenues : deux grandes piscines, un spa, une salle de sport, des activités et un accès direct à la plage. Même si celle-ci n’est pas la plus spectaculaire de la région, elle reste agréable et tranquille. L’environnement tropical est magnifique, verdoyant et apaisant. En résumé, tout était parfait : confort, propreté, gastronomie, gentillesse du personnel et beauté du lieu. Je recommande cet hôtel sans hésitation et j’y retournerai avec grand plaisir.
10
Frédérique
15 août 2025
·
A séjourné 6 nuits
L'hôtel est très beau, le personnel gentil et serviable et la nourriture était excellente ! Il y avait plusieurs choix au buffet, de la crème glacée en tout tant, des pizzas, etc... On a eu beaucoup de plaisir, la plage était belle (au mois d'août baignade compliqué à cause des sargasse, mais c'est la même chose à tous les hôtels). Les activités organisées étaient plaisantes, plusieurs spectacles pendant notre séjour. Je recommende !
L'hôtel est très beau, le personnel gentil et serviable et la nourriture était excellente ! Il y avait plusieurs choix au buffet, de la crème glacée en tout tant, des pizzas, etc... On a eu beaucoup de plaisir, la plage était belle (au mois d'août baignade compliqué à cause des sargasse, mais c'est la même chose à tous les hôtels). Les activités organisées étaient plaisantes, plusieurs spectacles pendant notre séjour. Je recommende !
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Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- L'âge minimum pour l'enregistrement dans cet hébergement pendant les vacances de printemps est de 18 ans
- Le nom inscrit sur la carte de crédit présentée comme garantie à l'arrivée doit correspondre au nom de la personne ayant effectué la réservation
- Des conditions d'annulation spéciales peuvent s'appliquer aux réservations de groupes (plus de 8 chambres pour le même hébergement, aux mêmes dates)
- Cet hébergement accepte les cartes de crédit ; espèces non acceptées
- Une partie de l’eau est réutilisée grâce à un système de recyclage des eaux usées.
- Cet hébergement comprend le dispositif de sécurité suivant : un extincteur
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant cet hébergement avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Le prix total affiché pour les séjours du 24 décembre inclut le tarif spécial du repas obligatoire du réveillon de Noël.
- Le prix total affiché pour les séjours du 31 décembre inclut le tarif spécial du repas obligatoire du réveillon du Jour de l'An.
- Les enfants de 18 ans et moins ne sont pas admis dans cet hébergement réservé aux adultes.
- Seules les personnes enregistrées peuvent accéder aux chambres.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
- Formalités de départ sans contact disponibles.
- Tout départ tardif fait l’objet de frais supplémentaires (sujet à disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Restaurant
Piscine
Chambres non-fumeurs
Centre d'affaires
Service en chambre
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Massage
Spa et centre de bien-être
Salon de coiffure/Beauté
Bar de la piscine
Réservé aux adultes
Snack Bar/Deli
Activités
Piscine
Courts de tennis
Plage privée
Jardin
Plage (à proximité)
Piscine extérieure
Evening Entertainment
Pool (Seasonal Outdoor)
Fitness Center (nearby)
Services
Centre d'affaires
Ménage
Salle de banquet
Service de change
Coffre-fort
Distributeur automatique de billets
Consigne à bagage
Zone fumeurs
Formalités d'arrivée/Départ express
Laverie
24-Hour Front Desk
Concierge Services
Parking
Parking
Parking gratuit
Parking (Limited)
Parking Onsite
Connexion Internet
Wi-fi gratuit