President Abraham Lincoln Springfield - DoubleTree by Hilton

The staff were so kind, but the room wasn’t very clean. The pool was very disappointing, I wish they would have just had it closed.

Room was nicer than pictured. The lobby was a bit grungy with furniture that looked worn and stained. Not sure if there is anything nicer with a very central location. I would book there again.

The room was very nice and loved the view from the 10th floor! Staff was very friendly and helpful. Hotel located near Lincoln Museum and Home. The restaurant staff was friendly and the breakfast buffet was good!

We checked in just after 4pm and waited in a long line for check-in. There was one worker checking people in and the other worker was on the phone and would occasionally check someone in. There was absolutely no urgency. When it was our turn to check in, we were told that our room was not ready. He still took my ID and credit card for incidentals and told us we would be called as soon as a manager could approve our room which wouldn’t take very long. Luckily, another person in our group allowed us to use the restroom and change clothes in his room because we had dinner reservations at 5:30. At 5:15, we had to leave for dinner and stopped by the front desk to check the status of our room. We talked to the same worker who acted as though he didn’t even know who we were. I had to provide my ID again and when I said to him “we just gave you all of this an hour ago” his response was that that was a pre-check. We were finally given keys and arrived late to our dinner reservation. I’m a Hilton honors member and was not given credit because I booked through this website and when I inquired about an adjustment due to the late check in, I was told they couldn’t help me because I prepaid through a third party site. The room smelled musty. The door to the bathroom was partially blocked by the toilet. I would not stay at this property again.

Rooms great. Staff- obviously know me. Thanks!