Name: Holiday Inn Express and Suites Winchester by IHG
Address: 142 Fox Ridge Lane, Winchester, Virginia, United States of America, Winchester, Virginia, US
Price range: $102–$215 per night
Rating: 8.73

What guests think

Reviews of Holiday Inn Express and Suites Winchester by IHG highlight friendly service, a consistently well-liked free breakfast, and recent updates across the property, while also noting ongoing renovations that at times closed the pool and hot tub.

Many guests describe stays as quiet and convenient to highways and dining, though several mention traffic noise in some rooms. Rooms are generally comfortable, with blackout shades and modern touches appreciated, but a number of reviews cite maintenance or lighting issues and occasional outages or equipment problems. Cleanliness feedback skews positive, with occasional lapses noted in rooms or pool areas. Expect a comfortable, convenient stop with solid basics, but confirm renovation status if pool access matters.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

When available, the indoor pool and hot tub are a highlight, but multiple reviews reported closures or maintenance/cleanliness issues during renovations. Guests also note ample parking and a small gym, with an occasional equipment issue.

Related guest reviews

6

Katherine

Mar 10, 2024

·

Stayed 1 night

Easy check in. Foam in the hot tub, so much foam ît went over the edge of the hot tub. The chlorine levels were so high that I began to choke and had to leave the pool room.

10

Joe

Jul 2, 2024

·

Stayed 1 night

Great location. Great staff. Free breakfast and coffee. Hot tub pool and gym all open and in good shape.

10

jaleah

Feb 2, 2025

·

Stayed 2 nights

The stay is one of the best stays I’ve had honestly! Rooms were cleaned. Dove products a plus! Only complaint no ventilation in the bathroom (leaking ceiling from steam) Breakfast was great (pancakes and Cinnabons a plus) Nice indoor pool and hot tub. I love that check out was at 12pm and I was giving a comp hr till 1pm. The gym was nice also! Although treadmill didn’t work. The staff were kind and friendly! I appreciate the free water giving at front desk. Also plenty of free parking. Places beside hotel KFC, Arby’s, Popeyes, and Sheetz gas station.

8

Cynthia

Jun 8, 2025

·

Stayed 2 nights

Would have been good to know the pool was closed for renovations. Are you not kept updated on renovations. That was a big factor in choosing my hotel

10

Scott

Oct 19, 2025

·

Stayed 2 nights

The room was clean and modern. Plenty of parking, and the hotel was quiet. It was great unwind in the indoor hot tub. I would definitely recommend this hotel.

8

jeffery

May 12, 2024

·

Stayed 1 night

Fantastic check in, lady at front desk was very fast and kind to my two daughters. She gave each give piece of fruit at check in and daughters got chocolate chip cookies a little bit later. Nice clean room! In a good location , lots of quick foods within two minutes. Indoor pool and hot tub were a hit with the girls. A small workout room also. Only two downfalls -fire alarms went off at 4am had to evacuate, it was in sprinkle system was told, and the breakfast was a little cool. All in all would always stay at holiday inn express places

10

Kim

Jan 16, 2023

·

Stayed 19,371 nights

Pool and hot tub are awesome.

8

Anthony

Jun 20, 2025

·

Stayed 1 night

I picked the place because it had an indoor pool and spa. Even had a picture of it on the add (see above). When we got there it was closed for repairs. The desk staff said it was on their website, but I booked it through Expedia. Expedia gave me a $25 credit for future reservations. My other complaint was, believe it or not, no electrical plug on the desk, only USB ports. Nevertheless, overall it was a nice place. Nice room. Decent breakfast. Worth the price except for the pool.

6

JOSEPH

May 2, 2025

·

Stayed 2 nights

Under construction, pool and hot tub not available.

4

Jody

Apr 19, 2025

·

Stayed 1 night

Pool was not available rooms needed upgrades and wasn’t cleanest

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Cleanliness

Many guests found rooms and shared areas clean. However, several reviews reported lapses such as dirty pool areas, odors, or missed details in rooms.

Related guest reviews

10

Gail

Jul 22, 2025

·

Stayed 2 nights

Our stay was excellent. Very friendly staff and everything clean and beautifully renovated recently. All the front desk staff and special shout out to housekeeper Stacy. We will be back!

10

Erline

Oct 29, 2025

·

Stayed 1 night

Room was very clean, staff helpful and breakfast was great!

10

Sheyenne

Oct 26, 2025

·

Stayed 2 nights

The room was clean the breakfast was amazing so many options to chose from

6

Juli

Mar 30, 2024

·

Stayed 1 night

The location was great and convenient. We were surprised by the dirty room conditions. The pull out sofa bed was covered in washed blood stains and other dirty stains, so it was unusable. There was a pile of hair on the bathroom floor, the tissue box was empty but left on the counter, there were used bandaids laying around the pool area, etc. I witnessed two front desk employees swearing back and forth at each other (at first I thought they were joking, but when one looked at me and said "I\'m not helping you then" (the vending machine ate $ and one employee was helping me with it) after her confrontation with the other employee, I realized they were serious. The breakfast was good. Overall, the experience was not one I expect from a hotel chain I stay at frequently. I would have tried a different hotel in the area if I knew what I was going to get.

10

Kelli

Jul 7, 2025

·

Stayed 1 night

Under construction. Starewell smelled of urine

10

Felix

Jul 5, 2025

·

Stayed 1 night

Very friendly staff and clean property

10

Debora

Apr 3, 2023

·

Stayed 1 night

We Lovett the breakfast, the jet tub and the pool, the room size was good, the staff at the hotel was amazing, but they need to clean underneath the furniture, vacuuming corners, was a lot of food on the room carpet when we came in, the pool floor was dirty, it is most of a better cleaning, more details cleaning. The overview was really good hotel. We enjoy our time there.

10

Amy

Jun 22, 2025

·

Stayed 1 night

Very clean rooms. Shower was great! Would like a little more lighting in the bathroom, but definitely recommend. They were remodeling parts but there was no mess & staff was very nice. Great experience.

8

Tracey

Jun 7, 2023

·

Very nice for the most part. The staff seemed a bit overwhelmed and attention to detail wasn't the best, especially at breakfast. The hot tub wasn't hot or clean.

10

Julia

Oct 28, 2024

·

Stayed 1 night

Very clean hotel with a very nice complimentary breakfast. I would stay there again.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, with blackout shades and modern touches appreciated. Some guests noted highway or AC noise, firm beds, dim lighting, and occasional maintenance issues.

Related guest reviews

6

John

Jul 8, 2023

·

Stayed 1 night

AC was set not to go below a certain temp (68) when it was hot and humid. Only the manager could change it, and they were not onsite. Other guests complained at the same time as us. The person at desk did her best and gave us a fan which helped.

10

Amy

Jul 20, 2024

·

Stayed 1 night

After driving for 12 hours with w children under age 3, the staff was over the top nice. The room was clean and we might look into where they bought those beds because my back didnt hurt in the morning. I highly recommend.

10

Erica

Sep 11, 2025

·

Stayed 3 nights

The hotel is finishing up some renovations, and the fresh room I was able to get was fantastic. Very clean and being an early sleeper/early riser, I really appreciate the blackout setup on the windows! Excellent breakfast setup for health-nuts and splurgers alike!

8

Janet

May 5, 2023

·

Stayed 5 nights

The staff here was incredibly friendly and helpful. The breakfast was hot and fresh, and offered many options. I did find it inconvenient, however, that the lighting in the rooms was very dim.

10

Eugene

Dec 20, 2025

·

Stayed 1 night

Room was very comfortable. Staff very friendly and accomidating. Breakfast was very good.

10

Scott

Oct 19, 2025

·

Stayed 2 nights

The room was clean and modern. Plenty of parking, and the hotel was quiet. It was great unwind in the indoor hot tub. I would definitely recommend this hotel.

8

greg brick

May 3, 2024

·

Stayed 1 night

Proximity to highway is negative & positve , not unique to roadside locations. Hotel is perfectly clean and suitable , just loud for light sleepers.

10

Rachael

Dec 21, 2024

·

Stayed 1 night

Our room was spacious and clean. Front desk staff was very friendly and helpful. Breakfast options were good.

10

Koji

Aug 5, 2025

·

Stayed 1 night

We had a great experience. Although the regular check-in time was 3 PM, the staff kindly let us check in around 1:30 PM which was very helpful. The indoor pool and hot tub were a big plus and since not many people were using them, it felt like a private facility just for us. The location is convenient, the room was clean and comfortable, and the breakfast was great. I highly recommend this hotel for anyone visiting the area. Thank you for the excellent service and hospitality!

6

wayne

Jun 17, 2023

·

Stayed 1 night

We we’re out on the side where the off ramp is. Probably 40 yards from the hotel. Very noisy. This is one of those HIE that is showing it’s wear. Breakfast was good back on the road.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, accommodating, and efficient, with smooth check-ins and helpful front desk support. A number of reviews cite inconsistent responsiveness or professionalism and occasional delays.

Related guest reviews

4

stephane

Aug 27, 2023

·

Stayed 1 night

We waited 10 minutes at checkin because no one was there. No sign stating that the person was on break. We could hear people talking and some coughing and we called out hello then eventually someone came out from behind the wall and said she’ll get someone. Took a few more minutes then the receptionist came out. No extra bedding for the pull-out couch was offered.

10

James

Jun 29, 2025

·

Stayed 1 night

From checking in late from a long day of driving all the way to the next morning when we had to continue on our journey with our four children was exceptionally wonderful service. The lady at the front desk was sweet and kind very helpful. Went above and beyond. Just very impressed with this place. Clean, even though going through renovations. Would stay here again.

10

Erline

Oct 29, 2025

·

Stayed 1 night

Room was very clean, staff helpful and breakfast was great!

4

Mikela

Dec 22, 2024

·

Stayed 1 night

Was easy to find and close to a lot of things. Issues: half the tv channels did not work, staff seemed bothered having to do anything above check me in. The phone in the room didn’t have any sort of cord- for power or a telephone line. Staff just shrugged it off and offered no solutions

6

Juli

Mar 30, 2024

·

Stayed 1 night

The location was great and convenient. We were surprised by the dirty room conditions. The pull out sofa bed was covered in washed blood stains and other dirty stains, so it was unusable. There was a pile of hair on the bathroom floor, the tissue box was empty but left on the counter, there were used bandaids laying around the pool area, etc. I witnessed two front desk employees swearing back and forth at each other (at first I thought they were joking, but when one looked at me and said "I\'m not helping you then" (the vending machine ate $ and one employee was helping me with it) after her confrontation with the other employee, I realized they were serious. The breakfast was good. Overall, the experience was not one I expect from a hotel chain I stay at frequently. I would have tried a different hotel in the area if I knew what I was going to get.

10

Eugene

Dec 20, 2025

·

Stayed 1 night

Room was very comfortable. Staff very friendly and accomidating. Breakfast was very good.

8

Shannon

Jul 22, 2025

·

Stayed 1 night

So we didn’t know we would be arriving while they were renovating, which I know is unavoidable sometimes, but that said, check-in was at 3, so when we arrived at 6, our room should have been ready. It was not and the person who checked us in didn’t even seem to realize how late it was! Then when we finally got our new room, the pullout sofa bed we requested wasn’t made, and instead of sending someone up to deliver bedding or come up and make the bed, they made us come down and get a weird duffel bag full of bedding and make the bed ourselves. Seems like for what we paid for a suite (which was barely bigger than a normal room) we should’ve gotten better service. Also the hot tub was full of little kids so we couldn’t enjoy it. Plus the brand-new breakfast kitchen had a pancake machine that didn’t work, and a brand new table being stabilized with a styrofoam cup? Hopefully they’ll finish improving things soon—beds were comfortable, sound-proofing was good, and there’s a very cute little town nearby.

6

Kathy

Dec 27, 2023

·

Stayed 3 nights

The person working at check in had to be on drugs. Eyes half shut, couldn't keep things straight and didn't activate our room keys. She looked pretty bad. The rest of staff that we saw looked pretty ruff too. I don't recommend this hotel unless they improve their staff. We really didn't feel that safe or comfortable in there.

8

jeffery

May 12, 2024

·

Stayed 1 night

Fantastic check in, lady at front desk was very fast and kind to my two daughters. She gave each give piece of fruit at check in and daughters got chocolate chip cookies a little bit later. Nice clean room! In a good location , lots of quick foods within two minutes. Indoor pool and hot tub were a hit with the girls. A small workout room also. Only two downfalls -fire alarms went off at 4am had to evacuate, it was in sprinkle system was told, and the breakfast was a little cool. All in all would always stay at holiday inn express places

10

Koji

Aug 5, 2025

·

Stayed 1 night

We had a great experience. Although the regular check-in time was 3 PM, the staff kindly let us check in around 1:30 PM which was very helpful. The indoor pool and hot tub were a big plus and since not many people were using them, it felt like a private facility just for us. The location is convenient, the room was clean and comfortable, and the breakfast was great. I highly recommend this hotel for anyone visiting the area. Thank you for the excellent service and hospitality!

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Location

Convenient roadside location near highways, gas, and restaurants, making it an easy stopover. Some rooms face traffic noise that can bother light sleepers.

Related guest reviews

8

Elek

Jun 9, 2024

·

Stayed 1 night

Location was perfect for halfway home.

10

Christopher

Mar 14, 2023

·

Stayed 1 night

Hotel was conveniently located by the route 37 and 522. Also close to restaurants and gas stations.

10

Matt

Jul 8, 2024

·

Stayed 1 night

Nice hotel. Friendly staff. Close to highway easy to get to.

10

Sandra

Jul 2, 2024

·

Stayed 2 nights

Very clean and quiet. Was amazed by how close we were to the highway and didn’t hear a sound

10

Leslie

Mar 29, 2023

·

Stayed 1 night

We always stay here and love the location and accessibility.

10

Randolph

Apr 5, 2025

·

Stayed 1 night

Trip between Reading Pa and SC. Great stop to layover.

8

greg brick

May 3, 2024

·

Stayed 1 night

Proximity to highway is negative & positve , not unique to roadside locations. Hotel is perfectly clean and suitable , just loud for light sleepers.

8

Dana

May 27, 2025

·

Stayed 1 night

Convenient area

10

Koji

Aug 5, 2025

·

Stayed 1 night

We had a great experience. Although the regular check-in time was 3 PM, the staff kindly let us check in around 1:30 PM which was very helpful. The indoor pool and hot tub were a big plus and since not many people were using them, it felt like a private facility just for us. The location is convenient, the room was clean and comfortable, and the breakfast was great. I highly recommend this hotel for anyone visiting the area. Thank you for the excellent service and hospitality!

6

wayne

Jun 17, 2023

·

Stayed 1 night

We we’re out on the side where the off ramp is. Probably 40 yards from the hotel. Very noisy. This is one of those HIE that is showing it’s wear. Breakfast was good back on the road.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for quality and variety, with several mentions of standout options. A few guests reported issues like items running cool, a broken pancake machine, weaker coffee, or limited healthier choices.

Related guest reviews

10

William

Dec 1, 2024

·

Stayed 1 night

Breakfast was fabulous

10

Brian

Jan 14, 2024

·

Stayed 1 night

The staff was so nice Coffee was WONDERFUL at breakfast Bed was comfortable The only downside was that it was extremely difficult to find the one and only USB port

10

Sheyenne

Oct 26, 2025

·

Stayed 2 nights

The room was clean the breakfast was amazing so many options to chose from

10

Erica

Sep 11, 2025

·

Stayed 3 nights

The hotel is finishing up some renovations, and the fresh room I was able to get was fantastic. Very clean and being an early sleeper/early riser, I really appreciate the blackout setup on the windows! Excellent breakfast setup for health-nuts and splurgers alike!

8

Shannon

Jul 22, 2025

·

Stayed 1 night

So we didn’t know we would be arriving while they were renovating, which I know is unavoidable sometimes, but that said, check-in was at 3, so when we arrived at 6, our room should have been ready. It was not and the person who checked us in didn’t even seem to realize how late it was! Then when we finally got our new room, the pullout sofa bed we requested wasn’t made, and instead of sending someone up to deliver bedding or come up and make the bed, they made us come down and get a weird duffel bag full of bedding and make the bed ourselves. Seems like for what we paid for a suite (which was barely bigger than a normal room) we should’ve gotten better service. Also the hot tub was full of little kids so we couldn’t enjoy it. Plus the brand-new breakfast kitchen had a pancake machine that didn’t work, and a brand new table being stabilized with a styrofoam cup? Hopefully they’ll finish improving things soon—beds were comfortable, sound-proofing was good, and there’s a very cute little town nearby.

6

Bradley

Sep 1, 2024

·

Stayed 2 nights

The breakfast offerings did not match the advertised photos. No towels in the room. Sheets had a strange smell. Not as nice as other HI Expresses I have stayed in. But the staff was nice.

10

Michelle

May 26, 2024

·

Stayed 1 night

The room was plenty big enough for the 5 of us. Everything was clean and tidy. The breakfast was amazing for hotel breakfast! Staff were very friendly and helpful! The pool and hot tub were a nice end to the day of travel and hiking.

10

Victoria

Aug 18, 2024

·

Stayed 2 nights

We chose this hotel specifically because it was not pet friendly. I am allergic to pets and some of the cleaners they use afterwards. In the past when we have stayed at hotels with pets, my husband always winds up with flea bites. This time we had a clean room, quiet, and no problems associated with pets. The breakfast was also excellent.

10

Julia

Oct 28, 2024

·

Stayed 1 night

Very clean hotel with a very nice complimentary breakfast. I would stay there again.

10

Koji

Aug 5, 2025

·

Stayed 1 night

We had a great experience. Although the regular check-in time was 3 PM, the staff kindly let us check in around 1:30 PM which was very helpful. The indoor pool and hot tub were a big plus and since not many people were using them, it felt like a private facility just for us. The location is convenient, the room was clean and comfortable, and the breakfast was great. I highly recommend this hotel for anyone visiting the area. Thank you for the excellent service and hospitality!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$118
February	$106
March	$112
April	$126
May	$129
June	$123
July	$122
August	$118
September	$140
October	$142
November	$120
December	$101

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $138	17 $113	18 $121	19 $121
20 $117	21 $121	22 $117	23 $117	24 $127	25 $137	26 $142
27 $116	28 $128	29 $142	30 $167

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4 $128	5 $131	6 $131	7 $131	8 $141	9 $215	10 $163
11 $119	12 $137	13 $137	14 $135	15 $131	16	17
18 $102	19 $119	20 $112	21 $124	22 $108	23 $127	24 $173
25 $102	26 $119	27 $117	28 $112	29 $132	30 $123	31 $123

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds, Accessible (Communications)

Standard Room, 1 King Bed

Suite, 2 Queen Beds, Accessible Bathtub (Communications)

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Communications)

Suite, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Communications)

Suite, 1 King Bed, Accessible Bathtub (Communications)

Standard Room

Standard Room, 1 King Bed, Roll-In Shower (Communications Accessible)

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

Suite, 1 King Bed

Standard Room, 1 King Bed, Roll-In Shower (Mobility Accessible)

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express and Suites Winchester by IHG

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Prices for upcoming dates