Hotel Ciudad Real Palenque

Name: Hotel Ciudad Real Palenque
Address: Carretera a Pakal-Na Km. 1.5, Col. La Mielera, Palenque, Chiapas, Mexico, Palenque, Chiapas, Mexico
Rating: 8.43

"Great location"

"Loved the pool"

"Great on-site restaurant"

"Immaculate rooms"

"Ample-sized rooms"

"Welcoming staff"

Amenities

Laundry service
Business Center
Meeting Rooms
Garden
Playground
Ballroom

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Property description

Enjoy recreational amenities such as an outdoor pool and a waterslide. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services.

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Guest reviews

8.4

Very good

Based on 556 verified reviews

Who stays here?

Business

Couple

47%

Family

29%

Group

16%

Solo

What guests think

AI-generated summary based on recent guest reviews

At Hotel Ciudad Real Palenque, guests highlight tranquil grounds with a large pool and gardens, generally clean, spacious rooms, and overall friendly service, while noting mixed dining and occasional in‑room Wi‑Fi or TV issues.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

28 Feb 2026

Stayed 4 nights

Not very accommodating

Thomas

4 Feb 2026

Stayed 6 nights

We were here for six nights and ere very comfortable in a spacious, clean room with a balcony overlooking the pool. The pool was wonderful.

Elmar

29 Jan 2026

Stayed 2 nights

Very nice Hotel with very unique architecture. I missed a refrigerator and coffee maker in the room

Lilia

25 Jan 2026

Stayed 2 nights

The room was clean and staff was helpful and friendly.

juan David

5 Jan 2026

Stayed 2 nights

Reception personel ok, restaurant: both food and service was awful, wifi doesn't work

Carretera a Pakal-Na Km. 1.5, Col. La Mielera, Palenque, Chiapas, Mexico

Location

With a stay at Hotel Ciudad Real Palenque in Palenque, you'll be 5.1 mi (8.2 km) from Palenque Archaeological Zone and 19 mi (30.6 km) from Cascadas de Roberto Barrios. This family-friendly hotel is within the region of Misol-Ha Waterfalls and Cascadas de Agua Azul.

El Panchán(0.8 Miles)

Museo Del Textil(1.3 Miles)

Palenque National Park(3.6 Miles)

Museo de Sitio Palenque(4.8 Miles)

Palenque Archaeological Zone(5.1 Miles)

Cascadas de Roberto Barrios(19 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 13:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, self-parking is available for free, including uncovered parking for RVs, buses, and trucks.

Cooked-to-order breakfasts are available daily from 7 AM to noon for a fee, approximately MXN 100 to 220 for adults and children.

No pets or service animals are allowed at this property.

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 1:00 PM. Early or late check-in/check-out may incur additional charges and should be requested in advance.

The property offers limited wheelchair accessibility, including a wheelchair-accessible lounge, meeting spaces, on-site restaurant, public washroom, and pool. There are also handrails in stairways and a stair-free path to the entrance.

The hotel is located 5.1 miles (8.2 km) from the Palenque Archaeological Zone and 19 miles (30.6 km) from Cascadas de Roberto Barrios. It is also close to El Panchán (1.3 km), Museo Del Textil (2.0 km), and Palenque National Park (5.7 km).

Yes, there is an outdoor pool with a waterslide, accessible from 9:00 AM to 9:00 PM.

Up to 2 children aged 12 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

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