Hyatt Place Merida/ Via Montejo

Accommodated my changed travel dates without hesitation. Incredibly helpful staff and beautiful property.

Everyone and everything was perfect for the 2 weeks we were there. However, the only minor issue I would say that has nothing to do with staff but rather infrastructure, are the ac units (not bad enough to complain about though) .They sit above the door, inside the ceiling behind the vent. And it appeared that housekeeping had the obligation to vacuum out the water every other day (hence the requirement for them to check room every other day), since on the days that I’d skip or if I went over 2 days, you’d here water drops in the background. Usually on the days when water was clearly heard, we’d wake up w a lot of humidity inside the room. Immediately after room service and throughout the next 24 hours, air was crispy cold. So my recommendation would be not to skip housekeeping if possible. Otherwise, excellent stay and very very comfortable. Hotel sits directly across the street of the American embassy. Oxxo (similar to 7-11) sits immediately next to hotel and then there’s Harbor Mall w restaurants within walking distance. Excellent location and it was a pleasure to return back to our room at the end of the day. Definitely top hotel in my opinion.

Five Stars

Great place, great location and great customer service! Highly recommend.

Excelente