Is parking available at the property?

Yes, parking is available on-site and is included in the resort fee. It is free for guests.

Are pets allowed at the property?

Pets are not allowed at this adults-only property.

What are the check-in and check-out times?

Check-in is from 3:30 PM to 11:00 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request.

Where is the property located?

The property is located in Big Bear Lake, in the city center and on a lake. It is close to Big Bear Mountain Resort and Snow Summit, with nearby activities including fishing, hiking, and shopping at The Village.

Are children allowed at the property?

Children are not permitted at this adults-only property, as guests must be at least 21 years old.

Does the property offer extra beds or cribs?

Rollaway beds are available for an additional fee, but specific details about cribs or extra beds are not provided.

Big Bear Spa Suites

What guests think

At Big Bear Spa Suites, guests frequently praise the walkable, convenient location and the romantic in-room hot tubs, while feedback on cleanliness is split, with several reports of poorly cleaned rooms, pests, and maintenance oversights alongside some tidy stays.

Service is often friendly and helpful, with virtual check-in appreciated, though a few guests reported slow responses or a room not ready at check-in. Rooms are described as spacious, cozy, and modern, with in-room hot tubs a highlight, but street and neighbor noise comes up in multiple reviews. Overall, anticipate distinctive room amenities and variable housekeeping.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

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Cleanliness

Feedback is mixed, with several reports of dirty rooms and bathrooms (mold, sticky surfaces, used linens/toiletries) and occasional pests, contrasted by multiple mentions of very clean stays. Some guests also noted missing basics like toilet paper and inconsistent upkeep.

Related guest reviews

4

Benjamin

Aug 13, 2025

·

Stayed 2 nights

Room looked clean but it was not. The shower liner was orange, the spa was slimy, the floors were sticky and dirty. There was no toilet paper. The light outside was distracting all night as it changed colors and no blackout curtains. Extremely busy and noisy road. I would not stay here again. The only positive was that you could walk to the downtown area easily.

2

Johnathan

Jun 23, 2025

·

Stayed 1 night

Room had blood on the floor, a dirty Jacuzzi, stained sheets, and already used small shampoo bottles. I communicated this and they offered another suite, and I asked where we would relocate to. They didn't respond for nearly 3 hours at which point it was after 10pm and I had already booked another room elsewhere.

2

Megan

Mar 26, 2025

·

Stayed 1 night

Motel with a crappy band-Aid. No smoke alarm, no dead bolt, heater blows cold air, ants and knats. The first room I went in it was disgusting and I had to wipe everything down myself and I reached out for a refund, they offered a new room. I heard the cleaning crew ‘cleaning’ the new room they offered me, idk what they were doing because it was exactly the same and the side tables were so sticky and dirty like no one has looked at them in months. Don’t stay here unless you want a room cleaned by people with no standards or care for what they do and provide. No smoke alarm really throws me off

8

manuela

Jul 11, 2025

·

Stayed 3 nights

the place had everything we needed, mini fridge, microwave and cooktop with kitchenware, the only issue was the place was poorly cleaned, found hair inside the microwave, bathtub, shower. the "makeup" towel was used and dirty. the plates were also used up. I had to clean almost everything once I got there. surfaces were sticky. im not sure if the bed had bedbugs because I got bitten during the night. some lights didnt work. everything else was very nice we got to enjoy the place anyway. thank you very much!

2

Michael

Dec 30, 2025

·

Stayed 2 nights

This hotel room is outright disgusting. Completely Unsanity

10

Al

Nov 5, 2025

·

Stayed 1 night

Clean and quiet

10

Richard

Jul 2, 2025

·

Stayed 2 nights

I had a great time. Jenica was there upon arrive only Because she was cleaning a room, she reassured she was the one I was communicating with on the phone for checking in because this place doesn’t have a main office. AC worked very nice and room and bathroom were very clean. Perfect pricing for last minute reservation. Stayed 3 days 2 nights and would stay again.

10

Glen

May 25, 2025

·

Stayed 2 nights

We had a wonderful stay. Room was very clean and spa in room was amazing.

2

Nathaniel

Dec 23, 2025

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Stayed 1 night

The room was disgustingly dirty. Mold on the shower head and curtain. Floors were gross and dirty. Walls had dirt and grind on them. Requested a refund and we didn’t even stay here we left due to how nasty it was.

4

Jeff

Apr 20, 2025

·

Stayed 1 night

Trash laying next to our door that brought ants in our bed, sheets and food.

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Rooms

Many describe spacious, modern, and cozy rooms with in-room hot tubs enhancing a romantic feel. However, noise from the street, neighboring rooms, and upstairs guests is mentioned by multiple reviewers.

Related guest reviews

4

Benjamin

Aug 13, 2025

·

Stayed 2 nights

Room looked clean but it was not. The shower liner was orange, the spa was slimy, the floors were sticky and dirty. There was no toilet paper. The light outside was distracting all night as it changed colors and no blackout curtains. Extremely busy and noisy road. I would not stay here again. The only positive was that you could walk to the downtown area easily.

6

Heather

Dec 27, 2024

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Stayed 2 nights

The people above us were extremely noisy until 4:00 in the morning. It made for a horrible night's sleep, thus making our stay not the best.

6

Jesus

Aug 11, 2025

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Stayed 2 nights

The street was to noisy at night

8

Alexis

Jan 29, 2025

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Stayed 1 night

The hot tub was unique. Room was romantic and sleek but I will say it is noisy as well as you can hear next doors hot tubs . It is not as quiet as you would want overall

10

Steven

Jan 3, 2025

·

Stayed 1 night

Really nice place. Much more modern than other places I’ve stayed in Big Bear. Property manager was extremely helpful. Would definitely stay here again!

8

Diana

Apr 3, 2025

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Stayed 1 night

Our stay here was amazing! I loved the cozy romantic feel of the room. The amenities were definitely worth the stay and the host was kind and attentive. We will definitely stay again!

10

Flor

Apr 5, 2025

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Stayed 1 night

Me and my husband had an amazing time. Best part was the the jacuzzi made the night super romantic for us. Thank you

10

Glen

May 25, 2025

·

Stayed 2 nights

We had a wonderful stay. Room was very clean and spa in room was amazing.

10

Sandra

Oct 12, 2025

·

Stayed 2 nights

Very nice large room with a jacuzzi tub. Comfy bed. Has fireplace I didn’t use though. Very friendly. Some traffic noise but not much at night

10

Sreyneang

Nov 5, 2025

·

Stayed 2 nights

Very nice room

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Service

Often friendly, helpful, and efficient, with virtual check-in appreciated and staff resolving issues for several guests. A few reported slow responses and a room not ready at check-in.

Related guest reviews

2

Johnathan

Jun 23, 2025

·

Stayed 1 night

Room had blood on the floor, a dirty Jacuzzi, stained sheets, and already used small shampoo bottles. I communicated this and they offered another suite, and I asked where we would relocate to. They didn't respond for nearly 3 hours at which point it was after 10pm and I had already booked another room elsewhere.

10

Jason

Mar 10, 2025

·

Stayed 2 nights

Really quiet and great service. Will come back again

10

Christopher

Jun 14, 2025

·

Stayed 1 night

Had a room mishap but owners were amazing and solved it fast. I’d stay there again.

10

steven

Jan 20, 2025

·

Stayed 2 nights

This was a good experience we appreciate your attention given to us and the help with getting around the town we enjoyed our stay

10

Richard

Jul 2, 2025

·

Stayed 2 nights

I had a great time. Jenica was there upon arrive only Because she was cleaning a room, she reassured she was the one I was communicating with on the phone for checking in because this place doesn’t have a main office. AC worked very nice and room and bathroom were very clean. Perfect pricing for last minute reservation. Stayed 3 days 2 nights and would stay again.

10

Sophia

Dec 17, 2024

·

Stayed 1 night

I had such a great stay. The staff were wonderful and I loved the virtual check in. Such an adorable and clean room, and perfect location. Staying here again soon!

10

Steven

Jan 3, 2025

·

Stayed 1 night

Really nice place. Much more modern than other places I’ve stayed in Big Bear. Property manager was extremely helpful. Would definitely stay here again!

8

Diana

Apr 3, 2025

·

Stayed 1 night

Our stay here was amazing! I loved the cozy romantic feel of the room. The amenities were definitely worth the stay and the host was kind and attentive. We will definitely stay again!

4

EDUARDO

Feb 23, 2026

·

Stayed 1 night

the room was not ready by the time of my check-in, it kind of screw up my entire schedule, I deserve a discount

10

Edrick

Sep 8, 2025

·

Stayed 2 nights

Si van a Big Bear elijan este sitio, está perfecto! Aparte nos atendieron muy bien a mi esposa y a mi. Muchas gracias por su atención y detalles.

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Location

Praised for being close to downtown and attractions, making it easy to get around on foot. Some guests mentioned traffic noise from the busy road.

Related guest reviews

4

Benjamin

Aug 13, 2025

·

Stayed 2 nights

Room looked clean but it was not. The shower liner was orange, the spa was slimy, the floors were sticky and dirty. There was no toilet paper. The light outside was distracting all night as it changed colors and no blackout curtains. Extremely busy and noisy road. I would not stay here again. The only positive was that you could walk to the downtown area easily.

10

Abraham

Mar 16, 2025

·

Stayed 1 night

Hot tub was awesome very clean and close to everything

6

Jesus

Aug 11, 2025

·

Stayed 2 nights

The street was to noisy at night

10

Nicole

Nov 9, 2025

·

Stayed 2 nights

Great property in a great location :)

10

Minerva

Feb 1, 2026

·

Stayed 2 nights

Muy bien ubicado y limpio

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10

Sophia

Dec 17, 2024

·

Stayed 1 night

I had such a great stay. The staff were wonderful and I loved the virtual check in. Such an adorable and clean room, and perfect location. Staying here again soon!

10

Sandra

Oct 12, 2025

·

Stayed 2 nights

Very nice large room with a jacuzzi tub. Comfy bed. Has fireplace I didn’t use though. Very friendly. Some traffic noise but not much at night

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Dining

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Big Bear Spa Suites

About this property

Location

Room options

King Suite with Spa Bath

Guest reviews of Big Bear Spa Suites

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Big Bear Spa Suites