Best Western Rochester Hotel Mayo Clinic Area/ St. Mary's

Everyone there is so ice and so helpful. As if they really cared and wanted you there. Love that there were so many ways to get to wherever you parked that it’s never far walk..the breakfast was good the bacon was really good.

Housekeeping didn’t bother to check our room, we left dirty towels on the floor when we left and when we got back at 10 pm they were still there. Went to the front desk and asked for new towels, apparently a washing machine quit and they were short of towels, gentlemen working said he would get me some, got tired of waiting and went to bed at 11 pm. Threw the dirty towels outside our room door at 11 pm and they were gone in the morning, I had again go to the front desk and ask for clean towels. With the pool/hot tub closing at 10, we were unable to use it, that was one of the man reasons we booked there.. Breakfast was ok, same type of potatoes 3 days in a row.. best western I’m sure you can do better

Staff there is amazing and and on top of there game and go above and beyond, I would also like to add that Nyiesha the supervisor at the front desk is an amazing asset to your hotel with all the choas with groups and kids last night and the incident that took place she handled her self very well with mass amount of upset From people following the issue took place..

The eggs seemed undercooked but options were good. The pool was great. Beds in the room were uncomfortable. Wish the tv had the option to have Netflix etc. overall was a decent hotel for the price.

Pulling up, I was concerned with the location and appearance. It's in a mall parking lot and has a dated, 80s style construction. The lobby was clean and pretty. We weren't there for an event but the event center was beautiful. There was one person on staff and check in was incredibly slow. Someone cut in as I was about halfway through being checked in and he was asking for a room key to preview rooms and to walk around the pool area. The girl at the desk was very nice- too nice to ask him to step aside, so I eventually had to firmly say that we needed to finish checking in. The man apologized and moved out of my way. I was holding a baby and had heavy bags... it was an uncomfortable experience. Our room was dark and dirty. There were fresh spills on the bedding, stains, a dirty sink, unswept tile, lots and lots of bubbling paint/finishes (I understand that happens in rooms near pools, but take pride in your maintenance), hair and crumbs everywhere. The cleaning staff were no longer present, so the nice girl from the desk, between doing every other hotel task alone, found us another poolside room that was cleaner. Being in Rochester for a medical visit, we're used to better overall facilities. The pool area is the draw but it's shocking to me that people rate the place well overall. Even our cleaner, brighter room had hair and crumbs. People were having sx in the hottub. Loud phone convos in the halls overnight. Severely understaffed. Breakfast redeemed it a little.