What are the check-in and check-out times?

Check-in is from 15:00 and check-out is until 11:00. Early or late check-in/check-out availability is not specified.

Where is the hotel located in relation to key landmarks?

The hotel is located in Madrid Centro, close to cultural highlights such as the National Prado Museum and Museo Nacional Centro de Arte Reina Sofía. It is also near shopping areas like Gran Via and Paseo de la Castellana, and attractions like Movistar Arena and Madrid Zoo Aquarium.

What are the policies for guests staying with children?

Children are allowed at the property, but the minimum age for children to stay for free is not specified.

Colectia Stays Atocha

What guests think

Reviews depict Colectia Stays Atocha as a clean, modern, good value base near Atocha Station and major museums, with walkable dining and transport, straightforward self check in, and generally quiet rooms thanks to double glazing despite a lively neighborhood.

Guests praise friendly, responsive staff and useful touches like luggage lockers, kettles, and mini fridges. Common drawbacks include no daily housekeeping or towel changes, limited reception hours with code based entry that some find confusing, thin walls or nightlife noise in some rooms, and occasional maintenance issues like elevator faults or awkward in room steps. Overall, expect a simple, well located stay with minimal services.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include digital code access, an elevator, in-room kettles and mini fridges, and luggage lockers; there is a lobby coffee and tea station during staffed hours. Some guests report elevator or entry issues and find the code system confusing.

Related guest reviews

10

Tennille

Oct 9, 2024

·

Stayed 2 nights

Staff were incredibly helpful. Luggage storage was very helpful.

10

Yahaira

Oct 22, 2024

·

Stayed 1 night

Leer bien las instrucciones por qué es un poco confuso la entrada al ser por uno mismo. Hay q pasar 3 puertas y está un poco escondido y confuso. Pero la habitación limpia y cómoda

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10

Marie

Jul 21, 2025

·

Stayed 2 nights

Well located near botanical Gardens and Atocha station and metro. Plenty of eating options. Safe, if you walk back a couple of streets, has more quiet neighbourhood areas and cafes. Interesting system of codes to access hotel and rooms, without key or key card. Lift from street level to each floor. For my room had to climb 3 steps up from lift level then as sunken bedroom had to descend 3 steps when walk in to my hotel room. Kettle and small fridge in room handy. Great water pressure and very comfortable bed. Air con worked well. Can open windows for air if preferred. Double glazing present so noise from outside wasn't bothersome.

8

Candy

Nov 30, 2025

·

Stayed 3 nights

I like the lockers for storing our luggage on the day of our departure. The location is very walkable and convenient. I also really like the hardwood floor. The beds are comfortable too.

2

Guanglie

Jun 10, 2025

·

Stayed 3 nights

The elevator did not work we must carry our luggages by stairs from 4th floor to zero floor. This is a terrible experience. And did not have any staff help you and without any notification. It absolutely should be deleted from your list.

10

Petra

May 22, 2025

·

Stayed 4 nights

Sehr schöne Unterkunft, super gelegen, um Madrid zu erkunden. Während der Rezeptionszeiten kann man Kaffee/Tee nehmen. Sehr freundlicher Mitarbeiter. Am letzten Tag kann man die Koffer sicher hinterlassen und später abholen.

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6

Nathalie

Sep 2, 2025

·

Stayed 2 nights

Chambre propre près de la gare. L’édifice aurait besoin de rénovation. Tous les accès se font avec des codes.

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10

Ginka

Feb 16, 2026

·

Stayed 2 nights

Accommodations were great! We loved the lockers provided to keep luggage before and after check in/out. The location was excellent.

10

Susan K

Nov 18, 2025

·

Stayed 2 nights

Excellent self-controlled AC/heat, beautiful clean modern room with good bathroom, small balcony, sound-proof shutters, free coffee,tea and also small fridge. Wonderful helpful staff!

10

alexandra

Sep 11, 2024

·

Stayed 4 nights

Very nice place to stay. Right by the metro and train station. Walkable to the park. Room was next to underground parking, so it was a little loud but I slept well. Not good if you are not a sound sleeper. They had an elevator so you dont have to carry luggage upstairs. Cute coffee area available 10am-6pm.

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Cleanliness

Rooms and bathrooms are widely described as very clean. However, mid stay housekeeping is not provided, and several guests noted no towel changes or replenishment of basics.

Related guest reviews

10

Pearlie

Nov 15, 2025

·

Stayed 3 nights

Clean room, courteous staff, good location

4

Kevin

Apr 5, 2025

·

Stayed 5 nights

We have stayed in guesthouse before, but they were never part of an apartment complex. You had to enter three codes just to enter your room. There is no space in the room for lugguage and clothing. They offer a few hangers, that are paper and absolutly aweful to use. The place to hand your few items is right above the tea kettle, which makes no sense! The bathroom was spacious and well lit, but you would run out of hot water if showing around 7 - 9 pm. They did not offer any clean towels during a 5 day stay. They also say they offer coffee/tea in the room. There was only enough for 1 day. If you know your guests are there for 5 days, give them ample supplies. I had to go and buy toilet paper to get us through our stay.

10

Larry Dawain

Nov 20, 2025

·

Stayed 1 night

Habitación cómoda y limpia sitio muy tranquilo y cerca de todo. Entrada fácil. Muy buena comunicación por email.

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10

EKREM

Jan 21, 2026

·

Stayed 1 night

Temiz oda, ilgili personel ve erken check in için sorduğumda yapabildim. İyi bir banyo ve tuvaleti vardı. Havlular ve çarşaflar temizdi.

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6

Mark

Apr 16, 2025

·

Stayed 2 nights

This is not a hotel. It should be marketed as an Airbnb. If you're ok with no front desk, no one to call with questions / problems, last minute emailed instructions for building entry, digital code room access, isolated hallways, confusing entry areas, etc - then this is the place for you. The room itself is small (like most of European hotel rooms), but clean. No maid service.

8

Jesus

May 7, 2025

·

Stayed 4 nights

el Hotel es muy comodo las habitaciones son amplias y limpias, lo malo es que no te hacen limpieza tu tienes que arreglar tu cama, no cambian toallas, tu tienes que salir a tirar tu basura, pero repito el hotel es comodo y muy centrico estas muy bien ubicado para conocer lo turistico de Madrid caminando

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8

MARÍA DE LA FE

Aug 1, 2025

·

Stayed 2 nights

Hotel integrado dentro de un edificio de viviendas. Habitación muy cómoda y limpia, con una decoración muy agradable. Muy buena ubicación. Personal muy amable en la recepción ( en la tercera planta del edifico). Lo único que al no cambiar las toallas no recomiendo una estancia superior a dos noches.

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10

Torbjorn

Nov 8, 2025

·

Stayed 2 nights

Allt suveränt! Bra läge! Rent, fint rum. Trevlig personal.

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8

Sebastiana

May 25, 2025

·

Stayed 7 nights

Close to station and restaurants. 20 mins to Plaza Mayor. The only thing we were disappointed with was during our 7 night stay there was no towel changing ( unable to wash them as there was no facility to do so). - don’t think this was good enough - ok there was no housekeeping but surely clean towels should have been offered at least every 2 or 3 days

10

Patricia

Jan 11, 2026

·

Stayed 1 night

Cómodo y muy limpio

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and generally comfortable, though sizes vary and some have internal steps; soundproof windows help, but thin walls or street noise are noted in a few cases. A few guests mention low or uncomfortable extra beds and occasional AC issues.

Related guest reviews

6

NAOKI

Sep 29, 2025

·

Stayed 3 nights

プラドやティッセン、ソフィアなどの美術館とアトーチャ駅がすぐ徒歩圏内なので、非常に便利！！部屋は狭くて暗め>_<

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2

Wonyong

Jan 15, 2026

·

Stayed 1 night

추가 침대 높이가 너무 낮아서 바닥에 닿았어요

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10

Roch

Mar 6, 2025

·

Stayed 3 nights

We appreciated our stay. The bed was large (king sz) and comfortable. The shutters darkened the room perfectly. The double glass doors blocked out all of the street noise. The bathroom was very functional. Suggest that a night-light in the bathroom might be useful. Thank you.

10

Ever

Nov 8, 2025

·

Stayed 2 nights

The room is very spacious and the location is near all the big touristic places

10

Kimberly

Sep 29, 2025

·

Stayed 3 nights

Great hotel and area. The staff were very responsive and thoughtful. Room was small but beautiful, functional and shockingly quiet. Highly recommend Scarlet for breakfast, just around the corner!

8

Becky

Oct 28, 2025

·

Stayed 3 nights

We got a room at the back which is quiet and it's clean. Also, we arrived before the check-in time and luckily our room is ready. The room is not very big and we need to go down 2 steps from the bathroom to the bedroom, which I don't like. I always have to pay attention in order not to miss those steps especially at night. Otherwise, we have no complain about the room.

8

KAREN

Jun 4, 2024

·

Stayed 2 nights

只是隔音較遜色，會聽到走廊人聲或其他聲音，其餘相當不錯

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10

Susan K

Nov 18, 2025

·

Stayed 2 nights

Excellent self-controlled AC/heat, beautiful clean modern room with good bathroom, small balcony, sound-proof shutters, free coffee,tea and also small fridge. Wonderful helpful staff!

8

Scott

Oct 22, 2025

·

Stayed 4 nights

Overall the property was a good value. We had three people in the room and the fold out bed wasn’t great. It was an old mattress that had lost its support - particularly in the middle. Location was good for what we needed. The property is clean and well maintained.

6

Joanne

Sep 3, 2025

·

Stayed 2 nights

Sadly I don't think we will stay at this property again solely because the room had no ventilation and as a result we couldn't use the air conditioning. When we arrived the rug under the air con was sopping wet, and during the night so much water dripped onto the sofa bed from the unit that it soaked through the duvet and woke us up. We asked for this to be fixed but were told that it was 'just condensation'. While this might have been true, it was an excessive amount of water so we could not use the aircon on the second night. This led to our room smelling musty and made it difficult to sleep on the second night even though the weather was relatively cool. On the plus side, these suites are in a great location close to Atocha train station and the museum quarter. There are loads of great places to eat and drink nearby and the area felt safe. The rooms are attractively decorated and well equipped, with free tea and coffee and a fridge. The staff are friendly. They have convenient lockers for luggage storage, thought this would have been better if it had been available before check in as well as after check out. In summary, then, we would have liked to come again, but because we always visit Madrid in summer I don't think we could take the risk of faulty air con again. In a city as hot as Madrid in August, a well ventilated room with working air con was really non-negotiable for us.

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Service

Staff are frequently praised as friendly and helpful, and early check in or clear instructions are sometimes accommodated. Downsides are limited reception hours and code based self check in that some found confusing or unresponsive when problems arose.

Related guest reviews

10

Lowell

Jan 28, 2025

·

Stayed 3 nights

Staff was very helpful and courteous.

2

Christiane

Jun 10, 2025

·

Stayed 6 nights

Pontos positivos: localização e frigobar no quarto. Só. O quarto é minúsculo, sem janela e com degraus dentro para acessar o WC. Tem um aviso no quarto que a gente não pode demorar no banho senão acaba a água quente. O Led que indica a temperatura do ar condicionado é uma luz muito forte que não tem como apagar e atrapalha o sono pois faz o quarto ser claro durante a noite. Importante saber antes de reservar: Não é um hotel, mas uma acomodação de um quarto com banheiro, localizado no terceiro andar de um prédio comum. Fiquei lá 7 dias e não existe limpeza do quarto, nem pra tirar o lixo do banheiro. Uma pessoa fica na recepção apenas das 9h30 às 17h30. No primeiro dia saímos pra jantar e quando voltamos tinha 3 pessoas presas no elevador. Ligamos e mandamos msg mais de 10 vezes, mas ninguém responsável do “hotel” atendeu. Eu mesma tive que descobrir como chamar o bombeiro, ou eles ficariam lá até as 9h30 da manhã seguinte. Meu marido, que tem pânico e é claustrofóbico, ficou o restante dos dias subindo e descendo os 3 andares de escada para chegar na hospedagem. Eu não voltaria a me hospedar aí, mesmo porque com o valor pago daria pra ficar em um Íbis (sem surpresas).

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6

Wael

Feb 26, 2024

·

Stayed 3 nights

Limited accessibility to the reception desk. It opens 10:00-6:00, so if you arrive earlier, good luck to you! Coffee is served during these hours as well, not earlier in the morning when you really need it before you go out for the day. Rooms were not cleaned in our three night/three day stay. Location is impeccable, everything around you including even important museums and parks. This is not a hotel but a kind of a combination between AirBnB and motel.

8

Daniel

Jan 27, 2025

·

Stayed 1 night

It would have been better if the property has sent the information needed before the day of check-in. I didn't get the email containing the information until after we had already arrived, so there was a fair amount of confusion.

6

Mark

Apr 16, 2025

·

Stayed 2 nights

This is not a hotel. It should be marketed as an Airbnb. If you're ok with no front desk, no one to call with questions / problems, last minute emailed instructions for building entry, digital code room access, isolated hallways, confusing entry areas, etc - then this is the place for you. The room itself is small (like most of European hotel rooms), but clean. No maid service.

10

ALVARO

Jan 23, 2026

·

Stayed 1 night

Personal amable y dispuesto a colaborar en todo. Ubicación perfecta para disfrutar de la ciudad y continuar viaje por tren

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10

Iker

Apr 5, 2024

·

Stayed 3 nights

The people are so kind and they let me in super early. Im so happy with my stay.

10

Jose

Sep 15, 2025

·

Stayed 2 nights

En general todo muy bien… el Único detalle fue que la segunda vez que llegamos, no había papel del Baño y no había forma de comunicarse.. solo de 9:30 a 5 pm…

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10

Robert

Apr 3, 2025

·

Stayed 1 night

Alex was really great at the desk!

10

Stephen

May 10, 2025

·

Stayed 2 nights

Aleski, front desk staff and room attendants were awesome. Aleski should be praised for his service

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Location

Excellent location near Atocha Station, major museums, Retiro, and plentiful dining, with easy walking and transit access. Some mention lively nighttime surroundings.

Related guest reviews

10

Juan

Jun 5, 2025

·

Stayed 4 nights

Muy buena ubicación tanto a pie como tren puedes usarlo fácil.

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10

Todd

Jun 18, 2024

·

Stayed 1 night

Great location near train station and museums. Lots of shopping and eating options nearby. Clean, neat, safe and quaint. Very satisfied for a small boutique hotel. Will stay there again!

10

Frank A.

Oct 12, 2025

·

Stayed 2 nights

Safe, clean, comfortable and nicely designed suites. The auto check-in was slightly awkward (since they have limited staff hours) but still worked. The location is fantastic, walking distance from Atocha, and in a very lively and safe area. Recommended!

10

Stéphane

Aug 18, 2025

·

Stayed 3 nights

Everything about our stay at Uma Suites Atocha was excellent. The accommodation was fresh and clean located in a convenient part of the city, 10 mins away from the train station, restaurants, cafes and souvenirs shops, and 15 mins from the main square! Perfect!

10

Marie

Jul 21, 2025

·

Stayed 2 nights

Well located near botanical Gardens and Atocha station and metro. Plenty of eating options. Safe, if you walk back a couple of streets, has more quiet neighbourhood areas and cafes. Interesting system of codes to access hotel and rooms, without key or key card. Lift from street level to each floor. For my room had to climb 3 steps up from lift level then as sunken bedroom had to descend 3 steps when walk in to my hotel room. Kettle and small fridge in room handy. Great water pressure and very comfortable bed. Air con worked well. Can open windows for air if preferred. Double glazing present so noise from outside wasn't bothersome.

10

BLANCA

Apr 13, 2025

·

Stayed 2 nights

Muy bien ubicado

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10

Catherine

Apr 15, 2025

·

Stayed 1 night

Very close to Prado and the gardens

10

Meghan

May 26, 2025

·

Stayed 2 nights

Great location. Clean and spacious room and lovely, helpful concierge. Nice air conditioning as well.

10

Jim

Nov 9, 2024

·

Stayed 4 nights

Based in a block of apartments, the common areas are well-kept if traditional looking, but once you get into the suites themselves, it's like stepping forward in time, in terms of decor. The location is great for the main train station, most places are walkable and if you don't fancy that, the metro is nearby.

10

Tania

Jun 16, 2025

·

Stayed 3 nights

Lovely boutique hotel, in a excellent spot. Very central to train station, Gran Via and park.

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Dining

Not enough information in reviews.

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Colectia Stays Atocha

About this property

Location

Room options

Economy Double Room

Double Room

Deluxe Double Room with Extra Bed

Double Room with Extra Bed

Double Room with Balcony

Small Double Room

Guest reviews of Colectia Stays Atocha

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Colectia Stays Atocha

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8 $148	9 $134	10 $143	11 $132	12	13	14
15 $133	16	17	18 $138	19	20	21
22	23	24	25	26 $183	27	28
29	30

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7 $185	8	9	10 $126	11	12
13 $145	14	15	16	17 $80	18	19
20 $142	21	22	23	24	25	26
27 $213	28	29 $221	30	31