Is parking available at the property?

Yes, free self-parking is available on-site. The parking is uncovered.

Does the hotel allow pets?

Yes, pets are allowed with a fee of USD 50 per accommodation, per stay, with a maximum fee of USD 75. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 4:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers features such as elevators, wheelchair-accessible facilities, Braille signage, and a pool hoist. There are also wheelchair-accessible paths and public washrooms.

What is the location of the hotel in relation to key landmarks?

The hotel is located in Fairport, within a 5-minute drive of Powder Mills Park and Eastview Mall. It is approximately 13.1 miles from Strong and 14 miles from the University of Rochester.

Does the hotel have a swimming pool?

Yes, the hotel features a seasonal outdoor pool, which is open from June to October. Pool access is available from 10:00 AM to 8:00 PM.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of USD 20 per day. Advance request or confirmation may be required.

Woodcliff Hotel and Spa in Rochester

Average nightly price at Woodcliff Hotel and Spa by month, last 12 months (USD)
Month	Average price
January	$114
February	$132
March	$157
April	$167
May	$176
June	$264
July	$151
August	$161
September	$206
October	$176
November	$133
December	$121

What guests think

At Woodcliff Hotel and Spa, travelers praise the scenic hilltop setting, friendly staff, spacious rooms, and on site amenities like the spa, restaurant, bar, and golf, while noting inconsistent housekeeping and recurring maintenance problems.

Many reviews report the hot tub frequently out of service, a cold or dirty pool, occasional sauna or elevator issues, and aging facilities, though the gym and grounds receive compliments. Rooms are often described as dated with loud or weak AC, thin walls, and maintenance snags, though many enjoy the views and bed comfort. Food and views at Horizons are well liked but prices and limited hours (no lunch at times) frustrate some, and weddings can cause nighttime noise. Expect pretty surroundings with uneven upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities draw mixed feedback: many note the hot tub is often out of service and the pool cold, dirty, or closed at times; elevators also have issues. Positives include a well liked gym, scenic grounds, spa, and on site golf.

Related guest reviews

8

Julie A.

Jan 22, 2025

·

Stayed 1 night

I love the Woodcliff, we have stayed there multiple times through the years. The linens are always clean, the beds comfortable and the staff lively. We enjoyed the hot tub during our brief stay, we did notice that the tiles need replacing as there is a huge gap/crack on the platform of the stairs and the grout in need of cleaning. For the most part however it was a nice stay (as always).

10

Hamed

Aug 5, 2023

·

Stayed 1 night

It was a nice hotel. The gym and the sauna were great, but the pool was a bit dirty.

2

JOHN

Jul 20, 2023

·

Pool and hot tub were dirty with brown stains in the bottom of the pool. Hot tub was out of order with green slime in it. This is one of the main reasons for staying at the property. I mentioned it to staff who pretended to be unaware of the issues even though reviews from a couple weeks ago mentioned it. Have stayed there multiple times when in the area but will not go back.

8

John

Jul 13, 2025

·

Stayed 4 nights

The pool and gym we quite nice!

4

TAYLOR

Jul 21, 2025

·

Stayed 1 night

The pool was very dirty, broken flooring, cracked tiles, bugs and dirty floating all over the pool. Needs a lot of work. Staff were crossing the pool area with catering equipment to get to a wedding. The carts were very loud and breaking the rock floor. Rooms are outdated and needs repairs including the toilet paper holder. I would not recommend staying at this location for the price.

10

Saeideh

Aug 5, 2024

·

Stayed 1 night

Pool and hot tub was great.

8

Kimberly

Oct 16, 2025

·

Stayed 2 nights

Well, I absolutely love the wood cliff. There are a few things that are infuriating. I’ve been going there for many years and the fact that the Jacuzzi is no longer working is a huge imposition. It’s one of the main reasons I booked that hotel. And the fact there is no lunch service and no room service is very difficult these days post Covid.

6

Susan

Jun 28, 2025

·

Stayed 4 nights

Stayed four nights. No housekeeping service done on any day. Pool dirty. Hot tub broke (Hot tube was the reason we picked this hotel.) Gym was excellent. Sauna was good. Landscaping was beautiful. Location was very good. Golf course is great.

4

Barbara

Apr 5, 2025

·

Stayed 2 nights

When purchasing the reservation on Expedia there was no mention of the fact that the indoor pool was not working which was the main reason that we booked this hotel. Combined that with a nonfunctioning elevator and overpriced food. Very disappointing.

4

Andrew

Oct 27, 2025

·

Stayed 1 night

The hot tub was drained and the pool was not heated. They did not clean the locker room, and did not give robbs to all of my guests.

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Cleanliness

Cleanliness is inconsistent: multiple reviews cite dirty bathrooms and vents, stained or worn carpets, musty smells, bugs, and unclean pool areas, alongside occasional praise for clean rooms. Housekeeping is often by request only and sometimes missed.

Related guest reviews

2

Jasmine

Jul 2, 2025

·

Stayed 1 night

Positive it was quiet. Negative it was Moldy in shower out dated rooms pool was unclean full of pollen and had bugs in it. Sauna was broken. Switched rooms and there was blood on the sheets only stayed 1 night it wascnot worth the high price tag. Would rather go to a HI express.

8

David

Jun 16, 2025

·

Stayed 4 nights

Awesome restaurant and beautiful views

2

Smit

Jul 15, 2025

·

Stayed 1 night

There were bugs and insects in the room. I spoke for a room change but they were all full and offered to come kill the bugs which I wasn’t comfortable with. Old rooms and I couldn’t sleep thinking about all the possible bugs/insects on ceiling/near light

6

David

May 22, 2025

·

Stayed 3 nights

Cleanliness in the general area was not very good. Carpeting elevators very dirty. Pool area workout area shut down dirty water poor conditions in need of remodeling. Even the rooms need work.

4

Peter

Mar 30, 2025

·

Stayed 2 nights

Was told at check-in there would be no housekeeping. If you need clean towels, get them at the front desk. I asked three different front desk people what was going on, and received three different answers. No drinking glass in the bathroom! Was told they are concerned about breakage! Never heard of a plastic cup? Have stayed at the Woodcliff several times and was hugely disappointed in this stay. Not sure they own a vacuum cleaner. The entry rug and elevator rugs were filthy!

6

Dennis

Oct 14, 2025

·

Stayed 3 nights

Old hotel, showing its age. Room was dated and dirty. No cleaning service one day. No wine key. Loud if there’s a wedding. Elevators are dilapidated. No bellman.

4

Patricia

Aug 17, 2025

·

Stayed 2 nights

Extremely expensive for the quality of the property. Rooms have been updated. We had to put our coffee maker on the ground to use it. Not worth the hassle because the coffee was horrible. The air conditioner sounded like an d car ready to die. The bathtub had a dirty ring because the water didn’t drain well. We went downstairs to get some of the complimentary Starbucks coffee but there wasn’t any to be found. They were out of it. There were holes in the wall down the hallway. Not much more to be said except don’t stay here. Not worth the price

4

Melissa

Oct 6, 2024

·

Stayed 4 nights

Room was dirty. Soap scum and broken hair dryer and shower doors. Run down. Hallway gross. Only one elevator. Heard others complaining about condition in elevator. Housekeeping shouting room to room at each other at 8am. Used dirty rags to wipe room to room. So disappointed. This hotel has gone in a toilet...oh yah, toilet hadnt been cleaned too. Will never stay again.

2

Gregory

Jul 7, 2025

·

Stayed 1 night

This place is absolutely disgusting. Dirty, smelly, and an absolute rat hole. We walked out after seeing our disgusting room that had torn sheets, exposing a dirty mattress. The room smelled like disgusting body odor. The hallways and elevator were disgusting and are not regularly cleaned. Just a disgusting place!

4

TAMI

Aug 26, 2025

·

Stayed 3 nights

The reception gentleman was rude and complained he was the only one available all 3 nights we stayed. Also, the hallway outside our rooms contained crumbs. The hotel staff did not clean our room during our stay and we had to go to the main desk in reception to get extra towels as there was no one to bring them to our room. The hotel is not worth the money and I do not recommend staying.

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Rooms

Rooms are generally spacious with comfortable beds and nice views, but decor feels dated and noise from events can carry. Guests also report loud or weak AC and occasional equipment issues like TVs not working.

Related guest reviews

8

Rosemary

Aug 31, 2025

·

Stayed 3 nights

The setting of the hotel was spectacular and the rooms were spacious. The bathroom could use an update and an exhaust fan. The staff was very accommodating. Housekeeping was by request only with towels available at the front desk.

6

Robert

May 8, 2025

·

Stayed 2 nights

I stay at this location for convenience to my company facility in the area. However, the last few stays have been less than what I had previously experienced. The last time I stayed, the TV was not working and the room next to me was troublesome. I contacted the front desk, and they eventually got the room next door to quiet down at a reasonable time. Also, the TV did not work and despite efforts, they could not get it to work. Same with this stay. The TV did not work, and the front desk mentioned there was no "engineer" on site at that time and that when they arrived, they would send them up. I never heard back from anyone.

8

Janice

Nov 24, 2023

·

Stayed 2 nights

Rooms are generous size. Tv is big. Comfortable accommodations.

8

Trudy

Aug 23, 2025

·

Stayed 3 nights

Rooms were not as nice as they should be for the price. Mildew on the air conditioner.

8

Jennifer

Sep 25, 2025

·

Stayed 3 nights

Friendly staff and big rooms. Restaurant is very overpriced, but the coffee station in the lobby is great.

10

JoMarie

Sep 18, 2025

·

Stayed 2 nights

Really wonderful room but, had I known there was a wedding onsite when we were there, I would’ve requested a room on the other side of the property. It was a loud night until the wedding ended.

6

Amy

May 15, 2023

·

Stayed 1 night

Being from Rochester, I had much higher expectations for my stay. The staff was welcoming & friendly. I had a phenomenal experience in the bar & restaurant and will be sending a letter to the property about the excellent service we received. However, the room I stayed in was HORRIBLE! For $700 I could have booked a room at the Renaissance for $50 less and received a nicer room. We were given a disgusting handicap room and not told upon checkin. Our bathroom looked like a rest stop bathroom. No sink counter space to get ready. My curling iron continued to roll into the sink. I had to layout my stuff on the desk and walk back and forth to the bathroom. The room was outdated and not very clean. The coffee mugs were sticky, one of the coffee packets has been half used. My husband was so disappointed as I had talked up the property from my childhood. He will never stay here again when we come to town to visit family. We would however dine again at Horizons. That experience is more in line with the level of service and quality we are used to. There are other properties in Rochester that are nicer & cheaper.

10

Adam

Feb 10, 2025

·

Stayed 1 night

I havnt been here since I was 8 and my parents had their wedding reception. The place is GREAT in 2025. Restaurant gets an a+++ as did our Sunday night bartender. What could set the place apart from be great to excellent is in the smallest of details. Everything seemed clean and well kept… until we got in the elevator. The hotel was low traffic during our stay, so this wouldn’t be the excuse. The elevators looked like they hadn’t been vacuumed in a week. This is being picky because the place is gorgeous. But when you have a beautiful hotel, something like that sticks out in a painfully obvious way. Our room was huge with scenic views.

8

Deborah

Aug 12, 2024

·

Stayed 1 night

The hotel is in a sort of business park, so we were unsure when we pulled in that we had found it. However it was fine, front desk friendly and the place was not busy. We were there for one night so can't really review. The room was comfy and clean - paper thin walls, we could clearly hear the conversation of the people next door.

6

Rachel

Sep 15, 2025

·

Stayed 1 night

The staff were very nice and helpful. Biggest complaint was that the AC units were very old and even after switching rooms to see if AC would be better, it wasn't. It made for an uncomfortable night of sleep.

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Service

Staff are widely described as friendly and accommodating, but the property can feel understaffed; check in delays, inconsistent information, and limited or on request housekeeping are common themes.

Related guest reviews

10

Loretta

Oct 6, 2023

·

Stayed 1 night

Wonderful customer service!!

8

Kristian

Jul 13, 2025

·

Stayed 2 nights

Hotel was a great location and had a beautiful view. James at the front desk was amazing and extremely helpful. We weren’t recognized for our VIP access, nor were we offered a room upgrade. Restaurant staff was great as well.

10

Tanya

Apr 19, 2024

·

Stayed 3 nights

I love staying at the Woodcliif - It's peaceful and serene. I love the fire pit out back where you can catch a view of the City and the bar is fantastic. Service is always the best.

4

Anthony

May 18, 2024

·

Stayed 2 nights

Hotel is dirty! Room was dirty and common area in the lobby was filthy. Price is definitely overpriced for the way the rooms are kept. The bathroom had stains on the wall and the floor was dirty. We had to put towels on the bathroom floor before we could walk on it. The staff at the front desk was rude and the manager was also rude! Didn’t seem to like that I booked though Expedia.

8

Jennifer

Sep 25, 2025

·

Stayed 3 nights

Friendly staff and big rooms. Restaurant is very overpriced, but the coffee station in the lobby is great.

6

Sally

Jul 12, 2025

·

Stayed 1 night

There was an unfortunate leak in an above hotel room that damaged a front desk computer and backed up the check-in time/process. Staff was friendly. Rooms a bit dated, bathroom shower really needed to be re-grouted. I wish I had time to grab a glass of wine at the restaurant!

8

Karen

Mar 18, 2025

·

Stayed 2 nights

Beautiful place! We were there for two days, and after the first day, we had asked at the front desk for our garbage to be emptied and for more toilet paper, and we got neither! Spa services and restaurant were a bit pricey!

2

Kimberly

Jul 11, 2025

·

Stayed 2 nights

Upon check-in, I was greeted with a list of what they cannot do. Including I was told if I needed towels or service I needed to come down to the desk and get everything. This is on top of all of the other changes where there is no longer any airport shuttle service. There is also no person to help with baggage. If you pull up, you have to drag all of your luggage from the parking lot, which is very far away and take it up to your room yourself.

4

TAMI

Aug 26, 2025

·

Stayed 3 nights

The reception gentleman was rude and complained he was the only one available all 3 nights we stayed. Also, the hallway outside our rooms contained crumbs. The hotel staff did not clean our room during our stay and we had to go to the main desk in reception to get extra towels as there was no one to bring them to our room. The hotel is not worth the money and I do not recommend staying.

10

Franklin

Jun 1, 2025

·

Stayed 1 night

Excellent hotel and location as always. I stay here once per month for work and have always had great service from the staff. I highly recommend for anyone traveling for work or just leisure. A++

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Location

Scenic hilltop setting with beautiful views; convenient to highways, shopping, walking trails, and nearby attractions like Bristol Mountain. Many guests appreciate the quiet, out of city feel.

Related guest reviews

10

Jillian

Apr 5, 2023

·

Stayed 1 night

It was beautiful, surrounded by hiking trails - had a full workout facility and Starbucks.

10

Robert

Jun 10, 2024

·

Stayed 2 nights

great spot close to shopping and convenient to Bristol Mountain too

8

Kristian

Jul 13, 2025

·

Stayed 2 nights

Hotel was a great location and had a beautiful view. James at the front desk was amazing and extremely helpful. We weren’t recognized for our VIP access, nor were we offered a room upgrade. Restaurant staff was great as well.

10

Cara

Aug 5, 2024

·

Stayed 1 night

Beautiful location setting with a great on site restaurant and bar.

10

Franklin

Jan 9, 2025

·

Stayed 1 night

Excellent hotel and location.

10

evy

Sep 4, 2024

·

Stayed 2 nights

We love everything about this property Beautiful surroundings Close to shopping Close to hwy We have stayed many times

8

Ryan

Dec 9, 2023

·

Stayed 1 night

Clean hotel in a great location. Great views and close or easy access to most of Rochester.

10

Muhammad

Aug 16, 2024

·

Stayed 1 night

nice place and scenic beauty all around. Golf club is next doors. overall good and clean property.

8

Kristen

Jul 19, 2024

·

Stayed 3 nights

Hotel was quiet, clean and out of the city but still was convenient for traveling to the office.

8

Parmvir

Jul 9, 2025

·

Stayed 1 night

This property was located on a scenic hilltop with very beautiful views. Resorts outdoor areas were very lush and well maintained.

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Dining

Horizons earns frequent praise for tasty dinners, brunch, and bar service, though some find prices high. Hours can be limited (no lunch at times), Starbucks service is inconsistent, and room service is limited or unavailable.

Related guest reviews

8

Jeffrey

Oct 6, 2023

·

Stayed 1 night

The property is getting a bit dated. The location, though, is lovely. Note that the restaurant has breakfast and dinner only. There is a small coffee stand, but nobody was ever there to serve you.

10

Stacey

Aug 19, 2025

·

Stayed 1 night

Nice place to stay. A place to get away without leaving the town. Food was phenomenal 😋 and will go back again for that.

8

Beth

Apr 12, 2023

·

Stayed 2 nights

There is a spa and 9 hole golf course on the property, as well as walking trails. The restaraunt on site was delicious and I highly recommend the breakfast and dinner options! Great hotel!

10

Rebeckah

Mar 17, 2025

·

Stayed 1 night

Was a great place to stay. Bar and restaurant on site so we didn’t even have to leave.

8

Jennifer

Sep 25, 2025

·

Stayed 3 nights

Friendly staff and big rooms. Restaurant is very overpriced, but the coffee station in the lobby is great.

10

Suzanne

Aug 18, 2025

·

Stayed 4 nights

Very nice. Attended a wedding and having a bridal prep room and tent facilities was convenient. Good service at the bar. Excellent food.

8

Kimberly

Oct 16, 2025

·

Stayed 2 nights

Well, I absolutely love the wood cliff. There are a few things that are infuriating. I’ve been going there for many years and the fact that the Jacuzzi is no longer working is a huge imposition. It’s one of the main reasons I booked that hotel. And the fact there is no lunch service and no room service is very difficult these days post Covid.

6

Lanval

May 11, 2025

·

Stayed 3 nights

The staff were uniformly helpful, caring and courteous. Meals were subpar and in terms of variety and food options. The brunch was far beneath my expectations in terms of food choices and variety. And breakfast was similarly poor - no dry cereal and no fresh fruit or berries. No oatmeal porridge. The hotel policy not to change the bed linen or make the beds for the duration of my stay was unbelievably substandard. One of the elevators had a crumbly foreign material on the floor in significant quantities and there was no attempt made to remove it or clean the dirty carpet for the 3 days I was there.

10

Camerie

Mar 3, 2025

·

Stayed 1 night

It was my first visiting and I extended my stay an extra day. I was in my own little world. The staff were extremely nice, I ordered room service and got their burger, which was AMAZING. The room was clean and I loved the shower. It was a nice, calming atmosphere. Definitely will be going back.

10

Kimberly

Nov 20, 2024

·

Stayed 2 nights

The restaurant in this hotel it’s always a problem. They stop serving breakfast at 10 AM. There is no lunch.

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Su	Mo	Tu	We	Th	Fr	Sa
1 $117	2 $112	3 $160	4 $109	5 $157	6 $166	7 $282
8 $104	9 $101	10 $151	11 $101	12 $138	13 $186	14 $194
15 $106	16 $160	17 $160	18 $160	19 $106	20 $167	21 $160
22 $160	23 $160	24 $160	25 $158	26 $160	27 $206	28 $206
29 $104	30 $160

Woodcliff Hotel and Spa

Prices for Woodcliff Hotel and Spa

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed (Hearing Accessible)

Deluxe Loft

Room, 1 King Bed (Roll in Shower)

Deluxe Suite

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds, Mountain View

Executive Studio Suite

Premium Loft

Deluxe Room, 1 King Bed with Sofa Bed

Deluxe Room, 1 King Bed with Sofa Bed, Mountain View

Guest reviews of Woodcliff Hotel and Spa

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Woodcliff Hotel and Spa

Considering this hotel for your Rochester trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $161	26 $147	27 $175	28 $175	29 $166	30 $149	31 $140