Name: Crowne Plaza East Midlands Airport by IHG
Address: 33 Packington Hill, Kegworth, England, United Kingdom, Kegworth, Leicestershire, GB
Price range: $67–$254 per night
Rating: 8.25

What guests think

At Crowne Plaza East Midlands Airport by IHG, travellers frequently praise friendly staff, clean and comfortable rooms, and a decent breakfast, while recurring gripes include thin walls and other noise, patchy bathroom maintenance, and mixed experiences with the restaurant.

Guests like the pool and gym, though sporadic issues include the spa being closed, time limits for the pool, an out of service lift, unmarked EV chargers blocked by cars, and a paid parking fee that some disliked. A few note design and comfort quirks such as hard sofa beds, bright LEDs or door light bleed at night, long and cool corridors, and low shower heads. The location is considered convenient, but there are few dining choices within easy walking distance. Overall, it suits travellers seeking convenience and solid value, with a few trade offs to note.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and gym are appreciated. Downsides noted include spa closures, time limits for pool use, an out of service lift, unmarked or blocked EV chargers, and a paid parking charge some guests disliked.

Related guest reviews

8

lisa

Sep 23, 2024

·

Stayed 1 night

We had a sofa bed for our daughter in the room. It was so uncomfortable. You could feel every wire. We picked the hotel for electric charging. There were 2 charging bays which were not marked as electric charging bays and there were 2 petrol cars parked in them so couldn’t charge our car.

8

Dave

Aug 10, 2022

·

Stayed 2 nights

nice pool

10

Gurl

Jan 15, 2023

·

Stayed 1 night

Pool etc gym

8

Steve

Aug 9, 2024

·

Stayed 1 night

Great hotel with a lot of great facilities. The check in staff really helped me out and I appreciate their help.

6

Brian

Feb 12, 2023

·

Stayed 1 night

We were booked for an overnight stay to enable a early morning start in Nottingham. This hotel used to be a favourite but has now become to corporate. £8 to park overnight for one night while a guest of the hotel is just a hidden charge that should be included in the room rate. Reception staff and manager showed appalling service. Redeeming factor was an excellent breakfast.

10

Ingrid

Jul 21, 2024

·

Stayed 1 night

Friendly staff who upgraded this very weary traveler on checking in. Lift out of service, and was offered assist, but only had a small case and suit bag. Room excellent, comfortable, quiet. Didn’t have time for breakfast, but will most definitely have it next time. Great find, and convenient for the M1 south.

6

Claire

Dec 7, 2025

·

Stayed 1 night

Nice clean hotel with good facilities and welcoming, polite staff. Unfortunately the walls are paper thin, so you can hear every noise made by other guests. The beds were comfortable but the frames were so creaky they made a noise everytime someone moved.

10

Lynn

Oct 11, 2025

·

Stayed 1 night

The welcome was warm, friendly and efficient by Maya. The room was excellent, Elemis products always a bonus! The gym is great and pool now open. Breakfast was good, but could have done with a better choice of cheeses. Waiting staff excellent.

10

Aveva

Sep 12, 2024

·

Stayed 1 night

Overall the property was very clean and well maintained and the staff was kind and helpful. Be aware that the location and size of the “courtyard” shown in the booking images were misleading. The location was tucked away on a very, very small corner of the property. The spa was closed for renovations during our stay as well. The restaurant, Marco’s, was a big disappointment for anything outside of breakfast. Our meal order was mixed up, my partner’s steak was overcooked, both steaks were bland, and the side dish offerings were slim. I would definitely stay at the hotel again just know that there aren’t many dining options within walking distance.

6

kohulan

Aug 21, 2022

·

Stayed 1 night

Size and cleanest good but no enough fan provided, time restriction introduced for the swimming pool access

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and public areas are often described as very clean and well maintained. Some stays reported maintenance problems, particularly in bathrooms, such as weak or erratic water pressure/temperature and occasional broken fittings.

Related guest reviews

10

Duncan

Nov 20, 2024

·

Stayed 1 night

Great Hotel. Sometimes can get at a great price. Double rooms are spacious and beds are great. Very clean aswell with window

10

Babita

Sep 21, 2025

·

Stayed 2 nights

Friendly staff, nice and clean hotel.

4

Anil

Aug 1, 2025

·

Stayed 1 night

The hotel is dated. Old infrastructure and it is a bit odd that Level 2 and level 3 have only about 5 feet difference but that didnt cause us much inconvenience. Biggest issue was plumbing and bathrooms in the hotel. I was given a room wherein the shower was rusted and water pressure dismal. I couldn't get any water through the shower head. On complaint, I was given a second room which had a seperate shower but an electric shower head. I made mistake of using it and either it blasted ice cold or super hot water. A few minutes later, I realised the toilet seat was broken. I went to the reception to complaint and was told that the hotel is fully booked and they cant do much about it at the hour. To be fair, staff was polite and as compensation offered me free breakfast but in his own words - it didnt remediate the original issue. When I am paying £150+ for a night, I expect a clean, functioning bathroom and toilet and not £15 free breakfast. After my return, I provided the feedback vai the IHG feedback request (Did I mention I am a member of their rewards scheme) and their response was: Points noted but were not our fault because we expect previous guests to report the issue. It wasnt reported to them before i checked in and they didnt feel responsible for all the faults.... Really??? DO you expect previous guests to report old creaking infrastructure and broken toilets? Well, your wish was granted just now!

4

Steve

Oct 26, 2025

·

Stayed 1 night

Arrived at the room and the sofa bed had not been made up despite a child booking. Two showers in the bathroom and both were barely usable. The cubicle was a trickle and Luke warm at best and the bath shower was scolding hot and the cold tap didn't work to cool it down. When we went to bed there was a beam of light coming from the door and shining right across your face, making it very difficult to get to sleep. Even the light from the peephole shone a circle on the wall just above the bed. It was awful when you want to relax. Genuinely disappointed in the room and the breakfast could have been much better. We often stay near Kegworth and this was our first time at the Crowne Plaza. Maybe we were really unlucky with our room and hard cornflakes, but as things stand I won't be planning to stay there again. Staff were all lovely though and the rest of the hotel looked very nice. Need to work on the important details though I'm afraid.

8

Sionagh

Nov 16, 2025

·

Stayed 2 nights

Very clean room and bathroom. Well maintained. Staff very accommodating and helpful. Breakfast - good choice with hot and cold, continental style and healthy options

8

Ian

Sep 29, 2024

·

Stayed 1 night

Arrived a little late. Check inn went well. Quiet night no isuses had breakfast next morning a good mix of hot & cold food.hotel looked very clean inside. Will be staying again.

6

Claire

Dec 7, 2025

·

Stayed 1 night

Nice clean hotel with good facilities and welcoming, polite staff. Unfortunately the walls are paper thin, so you can hear every noise made by other guests. The beds were comfortable but the frames were so creaky they made a noise everytime someone moved.

8

NICHOLAS

Sep 12, 2024

·

Stayed 1 night

Convenient location and good service. Rooms were clean and well equipped.

10

Aveva

Sep 12, 2024

·

Stayed 1 night

Overall the property was very clean and well maintained and the staff was kind and helpful. Be aware that the location and size of the “courtyard” shown in the booking images were misleading. The location was tucked away on a very, very small corner of the property. The spa was closed for renovations during our stay as well. The restaurant, Marco’s, was a big disappointment for anything outside of breakfast. Our meal order was mixed up, my partner’s steak was overcooked, both steaks were bland, and the side dish offerings were slim. I would definitely stay at the hotel again just know that there aren’t many dining options within walking distance.

8

ANITA

Feb 18, 2025

·

Stayed 2 nights

Hotel was okay apart from the latch on the bedroom door being faulty. A little distressed about it as it was the day I checked in. I locked the door ready to settle down for the evening, but remembered that I had left something in my car. As I tried to exit the room the latch was stuck and had to phone reception who sent someone to break me out. The saving grace is that I needed to leave the room and that it did not happen during a fire! They did move me to another room unfortuantely it felt like it was a step down from the one I was in. (It was smaller)

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, with many praising the beds and some finding them quiet. Repeated downsides include thin walls and other noise transfer, uncomfortable sofa beds, and light disturbance from AC LEDs or door gaps.

Related guest reviews

4

Simon

Jan 12, 2025

·

Stayed 1 night

Noises fromAir con units all night !!!!

10

Duncan

Nov 20, 2024

·

Stayed 1 night

Great Hotel. Sometimes can get at a great price. Double rooms are spacious and beds are great. Very clean aswell with window

8

lisa

Sep 23, 2024

·

Stayed 1 night

We had a sofa bed for our daughter in the room. It was so uncomfortable. You could feel every wire. We picked the hotel for electric charging. There were 2 charging bays which were not marked as electric charging bays and there were 2 petrol cars parked in them so couldn’t charge our car.

10

Lesley

Sep 18, 2025

·

Stayed 2 nights

Good size room. Comfortable bedding.

4

Steve

Oct 26, 2025

·

Stayed 1 night

Arrived at the room and the sofa bed had not been made up despite a child booking. Two showers in the bathroom and both were barely usable. The cubicle was a trickle and Luke warm at best and the bath shower was scolding hot and the cold tap didn't work to cool it down. When we went to bed there was a beam of light coming from the door and shining right across your face, making it very difficult to get to sleep. Even the light from the peephole shone a circle on the wall just above the bed. It was awful when you want to relax. Genuinely disappointed in the room and the breakfast could have been much better. We often stay near Kegworth and this was our first time at the Crowne Plaza. Maybe we were really unlucky with our room and hard cornflakes, but as things stand I won't be planning to stay there again. Staff were all lovely though and the rest of the hotel looked very nice. Need to work on the important details though I'm afraid.

10

Ingrid

Jul 21, 2024

·

Stayed 1 night

Friendly staff who upgraded this very weary traveler on checking in. Lift out of service, and was offered assist, but only had a small case and suit bag. Room excellent, comfortable, quiet. Didn’t have time for breakfast, but will most definitely have it next time. Great find, and convenient for the M1 south.

6

Claire

Dec 7, 2025

·

Stayed 1 night

Nice clean hotel with good facilities and welcoming, polite staff. Unfortunately the walls are paper thin, so you can hear every noise made by other guests. The beds were comfortable but the frames were so creaky they made a noise everytime someone moved.

10

IAN

Aug 23, 2024

·

Stayed 1 night

Absolutely this hotel has some of the most comfortable beds I have slept in at a hotel. I would definitely stay here again!

10

Stephen

Sep 21, 2025

·

Stayed 1 night

Enjoyed the stay just was a little bit noisy around 10:30pm due to other residents returning to their room. Also we had a room with an adjoining door which allowed noise from next door to he audible

6

James

Nov 9, 2025

·

Stayed 2 nights

Breakfast had very little cooked food available. Waited for nearly 15 minutes before someone came to ask what we needed? Bacon, eggs might be a good idea! Pastry options were not fresh and were hard. If I stay again I won’t be eating breakfast at the hotel. Shocking. Room was ok but if you have the AC on then the room is lit up with by the LED. Was ok but not sure I’d stay there again.

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Service

Staff are frequently praised as friendly, helpful, and accommodating, with examples of thoughtful assistance and upgrades. A few guests reported poor front desk responses to issues or policy requests, noting a lack of apology or flexibility.

Related guest reviews

2

Robert

Jun 4, 2022

·

Stayed 1 night

Absolutely no help from Expedia or the hotel to change the date due to Ill health, I wouldn’t use either in the future

10

Glenys

Nov 29, 2025

·

Stayed 1 night

Friendly helpful staff

8

Steve

Aug 9, 2024

·

Stayed 1 night

Great hotel with a lot of great facilities. The check in staff really helped me out and I appreciate their help.

6

Brian

Feb 12, 2023

·

Stayed 1 night

We were booked for an overnight stay to enable a early morning start in Nottingham. This hotel used to be a favourite but has now become to corporate. £8 to park overnight for one night while a guest of the hotel is just a hidden charge that should be included in the room rate. Reception staff and manager showed appalling service. Redeeming factor was an excellent breakfast.

8

Sionagh

Nov 16, 2025

·

Stayed 2 nights

Very clean room and bathroom. Well maintained. Staff very accommodating and helpful. Breakfast - good choice with hot and cold, continental style and healthy options

6

Joseph

Jul 21, 2024

·

Stayed 2 nights

This is a challenging review. We were really happy with the room and the breakfast (the service from the breakfast staff was impeccable and the food nice), however, after being out all day we returned at 10:30pm to discover the room had not be serviced. We understand oversights can happen, however, when we spoke to the front desk we received neither an apology nor an explanation and instead got a bit of gruff response and they asked us to wait 20 mins (given the hour and with a 3 year old we couldn’t wait that long). In the morning upon checking out, we raised it just as an aside and the lady at the desk was only concerned whether we raised it the night before, and when we said yes, she just said good - again no apology or explanation. It is disappointing as it really did detract from an otherwise great stay.

10

Ingrid

Jul 21, 2024

·

Stayed 1 night

Friendly staff who upgraded this very weary traveler on checking in. Lift out of service, and was offered assist, but only had a small case and suit bag. Room excellent, comfortable, quiet. Didn’t have time for breakfast, but will most definitely have it next time. Great find, and convenient for the M1 south.

10

Pembe

Aug 1, 2025

·

Stayed 1 night

Amazing service, I forgot my ring at the hotel and they kindly posted it back to me

10

Lynn

Oct 11, 2025

·

Stayed 1 night

The welcome was warm, friendly and efficient by Maya. The room was excellent, Elemis products always a bonus! The gym is great and pool now open. Breakfast was good, but could have done with a better choice of cheeses. Waiting staff excellent.

10

Karen

Dec 1, 2024

·

Stayed 1 night

Front desk staff really friendly and helpful with local knowledge. Taxi recommendations brilliant!

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Location

Widely viewed as convenient, including for access to the M1. There are limited dining options within easy walking distance.

Related guest reviews

8

Matthew

Feb 19, 2022

·

Stayed 1 night

Ideal location to meet our requirements. Staff were friendly and polite. Had meal in bar area which was excellent. Noise from other bedrooms ie talking and TV could easily be heard. Would have been useful to have book of information re facilities etc in room.

10

Eraina

Oct 10, 2024

·

Stayed 1 night

Excellent hotel, amazing staff, brilliant location. Highly recommend :)

10

Ingrid

Jul 21, 2024

·

Stayed 1 night

Friendly staff who upgraded this very weary traveler on checking in. Lift out of service, and was offered assist, but only had a small case and suit bag. Room excellent, comfortable, quiet. Didn’t have time for breakfast, but will most definitely have it next time. Great find, and convenient for the M1 south.

8

Wanda

Nov 28, 2024

·

Stayed 1 night

Great location

8

NICHOLAS

Sep 12, 2024

·

Stayed 1 night

Convenient location and good service. Rooms were clean and well equipped.

10

Aveva

Sep 12, 2024

·

Stayed 1 night

Overall the property was very clean and well maintained and the staff was kind and helpful. Be aware that the location and size of the “courtyard” shown in the booking images were misleading. The location was tucked away on a very, very small corner of the property. The spa was closed for renovations during our stay as well. The restaurant, Marco’s, was a big disappointment for anything outside of breakfast. Our meal order was mixed up, my partner’s steak was overcooked, both steaks were bland, and the side dish offerings were slim. I would definitely stay at the hotel again just know that there aren’t many dining options within walking distance.

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Dining

Breakfast is often rated good with a varied hot and cold selection. On site dining beyond breakfast is inconsistent, with some praising tasty, good value meals and others citing wrong or bland dishes and service mix ups.

Related guest reviews

10

Jon

Aug 16, 2024

·

Stayed 4 nights

Great staff and the restaurant has excellent food and is good value for money

8

Matthew

Feb 19, 2022

·

Stayed 1 night

Ideal location to meet our requirements. Staff were friendly and polite. Had meal in bar area which was excellent. Noise from other bedrooms ie talking and TV could easily be heard. Would have been useful to have book of information re facilities etc in room.

10

Christopher

Dec 13, 2025

·

Stayed 1 night

comfortable stay and good breakfast

10

Mark

Nov 5, 2024

·

Stayed 2 nights

Great staff with great food

4

Steve

Oct 26, 2025

·

Stayed 1 night

Arrived at the room and the sofa bed had not been made up despite a child booking. Two showers in the bathroom and both were barely usable. The cubicle was a trickle and Luke warm at best and the bath shower was scolding hot and the cold tap didn't work to cool it down. When we went to bed there was a beam of light coming from the door and shining right across your face, making it very difficult to get to sleep. Even the light from the peephole shone a circle on the wall just above the bed. It was awful when you want to relax. Genuinely disappointed in the room and the breakfast could have been much better. We often stay near Kegworth and this was our first time at the Crowne Plaza. Maybe we were really unlucky with our room and hard cornflakes, but as things stand I won't be planning to stay there again. Staff were all lovely though and the rest of the hotel looked very nice. Need to work on the important details though I'm afraid.

8

Sionagh

Nov 16, 2025

·

Stayed 2 nights

Very clean room and bathroom. Well maintained. Staff very accommodating and helpful. Breakfast - good choice with hot and cold, continental style and healthy options

8

Ian

Sep 29, 2024

·

Stayed 1 night

Arrived a little late. Check inn went well. Quiet night no isuses had breakfast next morning a good mix of hot & cold food.hotel looked very clean inside. Will be staying again.

10

Aveva

Sep 12, 2024

·

Stayed 1 night

Overall the property was very clean and well maintained and the staff was kind and helpful. Be aware that the location and size of the “courtyard” shown in the booking images were misleading. The location was tucked away on a very, very small corner of the property. The spa was closed for renovations during our stay as well. The restaurant, Marco’s, was a big disappointment for anything outside of breakfast. Our meal order was mixed up, my partner’s steak was overcooked, both steaks were bland, and the side dish offerings were slim. I would definitely stay at the hotel again just know that there aren’t many dining options within walking distance.

6

James

Nov 9, 2025

·

Stayed 2 nights

Breakfast had very little cooked food available. Waited for nearly 15 minutes before someone came to ask what we needed? Bacon, eggs might be a good idea! Pastry options were not fresh and were hard. If I stay again I won’t be eating breakfast at the hotel. Shocking. Room was ok but if you have the AC on then the room is lit up with by the LED. Was ok but not sure I’d stay there again.

8

Tony

Feb 3, 2025

·

Stayed 1 night

property was very good standard and condition / Restaurant disappointing , ordered steak M/W , steak was served half M/W the other half Rare , sent back!!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$103
February	$93
March	$107
April	$115
May	$114
June	$151
July	$136
August	$105
September	$153
October	$123
November	$118
December	$95

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $254
6 $83	7 $119	8 $203	9 $216	10 $116	11 $74	12 $151
13 $67	14 $169	15	16 $193	17 $208	18	19 $118
20 $75	21 $115	22	23	24 $84	25 $113	26 $121
27 $71	28 $114	29	30 $207

Su	Mo	Tu	We	Th	Fr	Sa
				1 $84	2	3 $239
4 $75	5 $114	6	7	8 $75	9 $69	10
11 $84	12 $124	13	14 $112	15 $75	16 $92	17 $121
18 $67	19 $97	20	21 $118	22 $71	23 $69	24 $94
25 $71	26 $78	27	28 $89	29 $71	30 $67	31 $84

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Crowne Plaza East Midlands Airport by IHG

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Prices for upcoming dates