Name: Gaylord National Resort & Convention Center
Address: 201 Waterfront Street, National Harbor, Maryland, United States of America, National Harbor, Maryland, US
Price range: $255–$1,779 per night
Rating: 8.43

What guests think

The Gaylord National Resort & Convention Center impresses many with its dramatic atrium and walkable National Harbor setting, delivering a self-contained resort experience with multiple on-site venues, family activities, and strong convention facilities that make stays convenient and engaging.

Guests frequently praise friendly staff, clean rooms, comfortable beds, and atrium or river views from balconies. Recurring drawbacks include expensive parking and on-site food, heavy crowds during large conventions that strain elevators and restaurants, and inconsistent service, with reports of slow dining, reservation mix-ups, and occasional maintenance or cleanliness lapses. Some facilities feel dated or under maintenance at times, with mixed feedback on the spa and pool. Expect a striking, convenient resort best enjoyed outside peak-event periods.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Extensive on-site amenities and event spaces create a self-contained stay, but the spa and pool get mixed feedback and facilities can be crowded or temporarily closed during busy periods or maintenance. Parking is often called expensive, and elevator waits can be long at big conventions.

Related guest reviews

2

June

Dec 28, 2023

·

Stayed 1 night

The self parking cost of 39.00 in addition to room cost of 318.50 for less than 24 hours is outrageous. Pool is full of kids and the rooftop nightclub is closed. What is the resort fee for?

10

Kendra

Apr 8, 2025

·

Stayed 1 night

This was a wonderful experience. We ate in the hotel. The pool was nice especially for the kids. With the Ferris wheel there it was a nice addition with the VIP paw.

6

Raven

Jul 7, 2025

·

Stayed 1 night

I thought the Gaylord was overpriced for what it offered. Our bathroom tub was not draining properly, and the pull for the shower broke while we were there, they did repair it, but I thought the room was mid-overall. Also, the splash pad near the pool area was not working. That sucked because I had a small kid looking forward to it.

6

Edward

Jul 20, 2025

·

Stayed 1 night

The spa at this hotel needs some serious renovation. The staff need some training. Hot tub wasn't working and the white couches are old and have cracks. Still was change full price for the spa

10

Carley

Sep 2, 2024

·

Stayed 2 nights

Nice hotel. Really appreciate the openness. We had drinks 2 nights and breakfast one morning at the hotel. The food and drinks were very good. The big bonus for this hotel is the bus. It runs a route from the hotel to the Tanger outlets and MGM. If you are staying at the Gaylord you just show your room key and the shuttle is free.

4

Meaghen

Feb 16, 2025

·

Stayed 3 nights

There was no notice that there was a convention going on with an extra 50,000 people and the hotel did not plan accordingly or have any alternative for basic necessities for guest. Waited 20-30 Minutes for elevators just to find a line that took over an hour for coffee and a bagel. No restaurants except the “market” where all food is prepared and under warmers. When I tried to call for room service I was informed that it was simply the food from the market brought up to my room. Nothing fresh!!! Over priced food for poor quality “fast food” quality food. I am sure the hotel would be great if there was not 50,000 extra people who were using all the amenities, elevators and restaurants but the idea that I paid close to $900 a night for a premium hotel it was far from premium service

8

Anthony

Jan 7, 2025

·

Stayed 2 nights

The only thing I did not like about my stay was the cost of the resort parking. It would have been a lot cheaper to park across the street from the hotel.

8

Shareka

Aug 2, 2025

·

Stayed 2 nights

The property is gorgeous. We’ve been here plenty of times before but we seem to discover something new every visit. This time, we visited the roof top lounge/bar. It offers an amazing view of the area. We also came across a beautiful rolling hill that over looks the water. We enjoyed sat in Adirondacks and ate snacks while watching the sunset. The staff were amazing especially James from the Potomac Dining Cafe and Market.

10

Zohreh

Nov 26, 2023

·

Stayed 2 nights

The pool was under construction and the roof top restaurant was closed and the garden area was under construction for Christmas set up I should have picked a better hotel my chance to have a fun trip was ruined The hotel should have disclosed that all of its facilities were going to be out of service I paid alot for it but didn’t get to use any of the facilities it had bragged about on line

10

Lee

Aug 25, 2025

·

Stayed 3 nights

The property is huge and located next to everything! it has everything you might need.

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Cleanliness

Many guests describe rooms and public areas as clean, but recurring issues include hallway trash, stained or missing linens, unclean or cloudy pool areas, and occasional musty odors or missed housekeeping.

Related guest reviews

10

Ethan

Sep 30, 2024

·

Stayed 1 night

Staff was very nice and hotel was very clean and beautiful

6

Ashleigh

Jan 1, 2025

·

Stayed 1 night

Room wasn’t that clean. Items from previous guest dirty comb and shower was not cleaned could see the water marks from previous guest’s on shower door.

4

Akari

Mar 26, 2025

·

Stayed 3 nights

I felt uncomfortable as fragments of mold kept coming out endlessly from the electric kettle.

4

Charlesa

Dec 31, 2024

·

Stayed 1 night

My family, along with two of my best girlfriends and their families, decided to book a weekend getaway at Gaylord for the Christmas festivities. We participated in many of the holiday activities, which were truly magical. Most of the staff were great, and the front desk team was absolutely phenomenal. However, my experience took a turn when my son and I went swimming. At first glance, the pool seemed fine, but once we got in, it was disgusting. The filters were murky brown, as if they hadn’t been cleaned in years, and the water was salty and gritty—an absolute nightmare. Additionally, there was a pile of trash on my floor near the elevator that remained untouched throughout our stay. No one came to retrieve it, and many guests took photos and made comments, suggesting they had reported it to the hotel staff, but nothing was done. On top of that, parking was $43 per day, and I was charged for Wi-Fi. Considering the high costs, it felt like we were paying Disney World prices for a local experience. Overall, while the festivities were wonderful, the cleanliness and value for the price left much to be desired. I likely wouldn’t stay there again, as the Residence Inn and Westin offer better rates and are much cleaner.

10

Julia

Jul 14, 2025

·

Stayed 1 night

Beautiful hotel/resort. Great location for the event we attended. Comfy beds, comfy pillows. Super clean rooms and property. Friendly staff. Will definitely stay again.

10

Charmagne

Mar 17, 2024

·

Stayed 1 night

This property was gorgeous and the rooms are sound-proof. The bed was extremely comfortable after a long day. I appreciated the cleanliness of the hotel.

10

Velma

Jan 4, 2024

·

Stayed 2 nights

We had a wonderful stay. The decorations were beautiful.The food at the Old Hickory Restaurant was Delicious. Marc our host was wonderful. The elevator floor was dirty and a plastic cup on the floor for the two days. I didn't take the time to report it.

4

Sarah

Oct 24, 2025

·

Stayed 1 night

For $550 dollars a night - they lost my reservation then with confirmation email found it gave me a room that was easily 150 yards from the closest elevator (3 banks but none of them close. There were stains on the sheets and a lot wear on the building. If attending a conference, save your money stay elsewhere and walk 59 yards across the street.

6

Lisa

Dec 27, 2023

·

Stayed 2 nights

Lower level was excellent, but on the floor were the rooms where lost of garbage everywhere

6

Luke

Jun 9, 2025

·

Stayed 2 nights

The room was good until we opened the drawer to put our clothes away. There was a used fleet enema. We immediately requested another room. They moved us promptly however, the room they moved us from had view of the harbor, the new room was a view of the roof and trees. When we checked out and they asked us about our stay, we said it didn’t start off great, we had to move rooms. And the response wasn’t one of concern for the customer it was simply “oh ok”. I felt like this should have been handled differently than just moving us to a room without the view of the first. For a Gaylord property I did expect more.

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Rooms

Rooms are often spacious and comfortable with atrium or river views and balconies, and many like the beds. Downsides mentioned are dated decor in places, event noise, view misassignments, limited in-room amenities (e.g., no microwave), and occasional climate-control or hot-water delays.

Related guest reviews

10

Michelle

Feb 19, 2024

·

Stayed 1 night

The location and view of the inner harbor from our room was awesome. Great location to stay when visiting the area.

2

David

Sep 22, 2025

·

Stayed 2 nights

We were suppose to have a king suite with a river view. We ended up with a king room with a view of bushes/trees. Valled the desk and was immediately told "it was not the hotels fault, nothing they could do for us, they did not have ki g rooms with a river view". I expressed my displeasure and was told "we can offer you a doue queen with a view of the atrium". Queen beads! Not exactly what i would want for a weekend get away with my wife. The halls to the hotel were not properly cleaned. Trash and wisky glasses i. The hall when we arrived o. Friday night, were still there when we departed Sunday morning.

8

JOHN

Sep 6, 2025

·

Stayed 2 nights

The Hot water was not readily available. Had to inform management both days of the long time it takes to receive hot water.

8

Fred

Mar 11, 2025

·

Stayed 1 night

Beautiful place the rooms are just a little outdated

10

MARTIN

Oct 24, 2025

·

Stayed 4 nights

Balcony view was awesome! Room and amenities were excellent!

4

Tonida

Aug 5, 2024

·

Stayed 2 nights

Our room was upgraded because i am a Marriott member. The view awesome. However we had a problem with the air conditioning. It was near 100° and the room temp did not go below 70°. We complained to the front desk on Friday night someone came up but it still was not fixed. We called on Saturday and went to the desk on Saturday with no success. They comped us $100 and offered to change the room with not so great of a view on Saturday evening as we had dinner reservations so not something we wanted to do so late and check was on Sunday am. I was not satisfied. The weekend there was very expensive.

10

Julia

Jul 14, 2025

·

Stayed 1 night

Beautiful hotel/resort. Great location for the event we attended. Comfy beds, comfy pillows. Super clean rooms and property. Friendly staff. Will definitely stay again.

10

Deborah

Jan 19, 2025

·

Stayed 1 night

The property is beautiful. The rooms are spacious, clean and beautiful. The balcony overlooking the atrium was awesome.

8

Kathy

Jul 13, 2025

·

Stayed 1 night

I paid the full price and ended up with a tiny room overlooking a roof with a view of a wall. We got in at 11am but our room wasn’t ready u til 4pm

10

Pamela

Nov 29, 2025

·

Stayed 3 nights

We were able to checkin soon as we arrived. Room is spacious. Great views. Pretty decorations.

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Service

Many reviews highlight friendly, helpful staff and good bell/valet support, but others report long or chaotic check-in during events, reservation or room assignment errors, slow dining or room service, and uneven issue resolution.

Related guest reviews

10

Soja

Jun 11, 2025

·

Stayed 2 nights

The staff was EXCELLENT!! I loved my staff. I am a repeat offender. The bartender at the Hickory made me feel like a regular. The Bonvoy desk staff accommodated my every whim! This birthday was one I plan on repeating next year, but with friends and family in tow. Thank You

10

Alison

Apr 14, 2025

·

Stayed 2 nights

Our bellhop Mo, was truly the nicest guy, that has ever handled luggage. His personality, kindness and interaction was amazing. Another amazing person, was Lisa. She was truly one of a kind. From the customer service, to the valets and bellhops, we will definitely choose to stay here again!

2

Renee

May 10, 2025

·

Stayed 1 night

My two daughters and I we're greeted poorly by a check in representative. She was rude and denied us access to the property because I left my OD home. She offered us no alternatives to checking in while never establishing direct eye contact with me. The experience was humiliating and disrespectful. We were also, disrespected and talked to in a threatening manner by a male pool staff person. This incident had me leaving in tears while being escorted by security along with my two daughters to my room.

2

Fawad

Jul 8, 2024

·

Stayed 2 nights

This hotel was a disaster. Check in lines were long. We attended a convention and there were 3 people checking in. Our rooms were not ready till 6pm. Check in staff looked miserable and disinterested. There was a constant problem with room keys not working. After getting key reprogrammed and still not working I went back to the front desk and politely told the front desk about it, his response was "punch me in the face". It seemed like he had enough as others were also complaining. I was then told the door lock battery must be down. They will send maintenance shortly. I came back 3 hours later with the same scenario. Every morning when we left the room we requested rooms be cleaned. That never happened. It was a nightmare. PLEASE THINK TWICE ABOUT STAYING HERE. STAFF WAS UNFRIENDLY, MOST LIKELY DUE TO BEING SHORT STAFFED. MANAGEMENT IS RESPONSIBLE FOR THIS QUALITY OF SERVICE. UNBELIEVABLE!!! Check the Google reviews. All the issues we had have happened to others as well. The hotel can't care less.

10

deirdre

Aug 17, 2025

·

Stayed 1 night

Staff was excellent. Best customer service I’ve received in a long time. Facility was top notch. Will visit again.

2

Levent

Apr 6, 2025

·

Stayed 2 nights

Despite making our reservation six months in advance, we received an email just two days before our arrival informing us that the hotel was overbooked and that we would be relocated to the MGM Hotel. This last-minute change caused significant inconvenience, especially as commuting to the convention by shuttle was both time-consuming and challenging. We were extremely disappointed with the handling of the situation

2

Neil

Dec 24, 2023

·

Stayed 1 night

Long slow check in lines. Longer lines at restaurants and terrible wait staff and servers. Def won’t be wasting any more money coming here again.

10

Joseph

Aug 26, 2025

·

Stayed 5 nights

Wonderful Hotels in a very convenient location. Bed was very comfortable, and the view was wonderful. Check in & check out was a breeze. Our bellmen (Moe) was absolutely attentive to our every need. We will return.

4

Aaron

Dec 2, 2023

·

Stayed 1 night

The service in the hotel was disappointing. The restaurants were incredibly slow. We wanted to grab a drink and share appetizers at the Belvedere Lobby Bar, but they appeared to have one bartender. It took 20 minutes between ordering and get our first drink. We ate breakfast in Old Hickory the next morning. It took 10 minutes before a hostess even came up to acknowledge us. Once seated, we ordered immediately, but it took 15 minutes to be served coffee and 30 minutes to get our food. The food was delicious, but expensive. We also had a problem at check-in. When we were checking in, the desk associate (not sure if their title) mentioned to me that it looked like I already checked in online. I said, “No, I haven’t done anything since I booked it.” He said, “No, you must have already checked in online.” We both said that was weird because I had not. He checked me in and gave me room keys. When we opened the door and walked into our room we were surprised to find someone else already in the room laying in the bed watching TV. That was uncomfortable for everyone. We went back to the desk, they apologized, and assigned us a new room, which thankfully was not occupied by anyone else. The hotel room was nice and was decorated for Christmas, which was nice. We missed our window to see the ice show because of how long breakfast took. They let us use the tickets but we ran out of time based on the rest of our schedule.

4

Sarah

Oct 24, 2025

·

Stayed 1 night

For $550 dollars a night - they lost my reservation then with confirmation email found it gave me a room that was easily 150 yards from the closest elevator (3 banks but none of them close. There were stains on the sheets and a lot wear on the building. If attending a conference, save your money stay elsewhere and walk 59 yards across the street.

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Location

Waterfront National Harbor setting is widely praised as walkable and convenient to restaurants, attractions, and DC, with easy access to MGM and Tanger (shuttle noted by guests). Scenic river views enhance the appeal.

Related guest reviews

10

John

Jan 5, 2024

·

Stayed 3 nights

The Gaylord is classy and impressive. It's an easy walk to attractions at National Harbor. Also, the DC Circulator shuttle takes you to Tanger Outlets and MGM Casino. The biggest challenge for us, during New Year's weekend, was finding affordable food. Reservations were very difficult to come by, both inside and outside the Gaylord. The hotel's marketplace is well stocked but quite expensive. Anyway, the Gaylord is a beautiful destination. An added bonus was the courtesy of the staff. I enjoyed chatting with the concierge Anthony and I was pleased how housekeeping anticipated our needs.

10

Matthew

Jul 7, 2025

·

Stayed 8 nights

Great hotel, location, and ease of access to DC!

10

Ernesto

Jun 8, 2025

·

Stayed 2 nights

Excellent location!

10

Christina

Apr 17, 2025

·

Stayed 1 night

Everything we needed and expected. Location was great. Hotel transportation to MGM was convenient.

10

Melissa

Apr 1, 2025

·

Stayed 3 nights

Easy access to restaurants/shopping in and near the hotel. Walking path.

10

Bryan

Mar 31, 2024

·

Stayed 3 nights

An excellent hotel with great facilities and excellent access to all the key tourist attractions in DC. Great for families.

10

Martin

Mar 24, 2025

·

Stayed 1 night

Gorgeous property and great location right on the river. Definitely will be back!

10

Mark

Aug 28, 2024

·

Stayed 5 nights

Beautiful location and wonderful stay. Will definitely return in the future.

10

Kamilah

Aug 13, 2024

·

Stayed 2 nights

This hotel was located in near a lot of restaurants and was very walkable. The outlet mall was only a 6 minute drive.

10

Lee

Aug 25, 2025

·

Stayed 3 nights

The property is huge and located next to everything! it has everything you might need.

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Dining

Food experiences are mixed: some enjoy meals, but many note limited variety (especially at breakfast), high prices, long lines, and slow service; both Old Hickory and the market receive varied reviews. Room service is limited and can be slow.

Related guest reviews

8

Monica

Aug 25, 2024

·

Stayed 2 nights

This is an amazing property - the grounds are immaculate, with lots of stuff to do. I especially love the cafe. I have been here before and have nothing but praise for everything except the lack of variety of appealing vegetarian selections at each of their restaurants (we did not visit the steak house, so this would be the cafe, the lobby bar, and the sports bar.). Options pretty limited. Also, the light show is much less dramatic than my visit of 2 years ago. Definitely not something I'd make a point to see the way it is now. Great large bathroom in the guest rooms, great hairdryer, nice beds and tv, courteous housekeeping staff. Will definitely come again.

6

Maneesh

Dec 31, 2024

·

Stayed 3 nights

Food options inside the resort are very bad. Rooms are okay. Room Service is also mediocre.

6

Norman

Mar 2, 2024

·

Stayed 3 nights

Available food service was disappointing and very limited.

4

Meaghen

Feb 16, 2025

·

Stayed 3 nights

There was no notice that there was a convention going on with an extra 50,000 people and the hotel did not plan accordingly or have any alternative for basic necessities for guest. Waited 20-30 Minutes for elevators just to find a line that took over an hour for coffee and a bagel. No restaurants except the “market” where all food is prepared and under warmers. When I tried to call for room service I was informed that it was simply the food from the market brought up to my room. Nothing fresh!!! Over priced food for poor quality “fast food” quality food. I am sure the hotel would be great if there was not 50,000 extra people who were using all the amenities, elevators and restaurants but the idea that I paid close to $900 a night for a premium hotel it was far from premium service

10

LATISHA

Dec 13, 2022

·

Stayed 2 nights

We went to the Gaylord to celebrate my husband's birthday. Check in was awesome. After getting settled, we decided to go downstairs to harbor social. Had an awful experience there. We could not get anyone to take our order for food. Horrible service. The gentleman that served us our drinks for some reason could not take our food order which we told him twice we were ready to order and 30 minutes later still nothing. We left and went to the lobby bar and had a wonderful experience!! Top notch service!! Also an awesome experience at the Old Hickory steakhouse!!

10

Carlton

May 23, 2025

·

Stayed 2 nights

My wife and I stayed at the Gaylord and had a great time. The old hickory restaurant has very delicious food. If you are going to stay, get an atrium room. Awesome

8

Thomas

Dec 29, 2022

·

Stayed 2 nights

Room was good but needed a microwave. The breakfast stunk. $90 for two breakfasts that had COLD SCRAMBELED eggs, cold bacon and sausage. There was no hot fresh breakfast station. Terrible o pay $38 a person . No breakfast options around hotel. . Would have to get in your car and drive into Alexandria or 5-10 mile to get a fried eggs or waffles

8

Roberto

Jan 1, 2025

·

Stayed 1 night

Hickory restaurant expensive and food quality not good for the price

4

Aaron

Dec 2, 2023

·

Stayed 1 night

The service in the hotel was disappointing. The restaurants were incredibly slow. We wanted to grab a drink and share appetizers at the Belvedere Lobby Bar, but they appeared to have one bartender. It took 20 minutes between ordering and get our first drink. We ate breakfast in Old Hickory the next morning. It took 10 minutes before a hostess even came up to acknowledge us. Once seated, we ordered immediately, but it took 15 minutes to be served coffee and 30 minutes to get our food. The food was delicious, but expensive. We also had a problem at check-in. When we were checking in, the desk associate (not sure if their title) mentioned to me that it looked like I already checked in online. I said, “No, I haven’t done anything since I booked it.” He said, “No, you must have already checked in online.” We both said that was weird because I had not. He checked me in and gave me room keys. When we opened the door and walked into our room we were surprised to find someone else already in the room laying in the bed watching TV. That was uncomfortable for everyone. We went back to the desk, they apologized, and assigned us a new room, which thankfully was not occupied by anyone else. The hotel room was nice and was decorated for Christmas, which was nice. We missed our window to see the ice show because of how long breakfast took. They let us use the tickets but we ran out of time based on the rest of our schedule.

8

Dezra

Apr 13, 2025

·

Stayed 1 night

$43. A day self parking is ridiculous for guests staying at resort. Food is pricey inside hotel Plenty of walking optione

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AI-generated summary based on recent guest reviews

Month	Average price
January	$310
February	$333
March	$348
April	$419
May	$458
June	$461
July	$302
August	$393
September	$404
October	$412
November	$308
December	$292

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $1,049	15 $1,028	16 $451	17 $311	18 $385	19 $277
20 $266	21 $297	22 $1,536	23 $610	24 $335	25 $269	26 $255
27 $255	28 $1,762	29 $1,681	30 $712

Su	Mo	Tu	We	Th	Fr	Sa
				1 $367	2 $282	3 $278
4 $270	5 $327	6 $663	7 $1,779	8 $323	9 $273	10 $273
11 $353	12	13 $1,075	14 $256	15 $287	16 $292	17 $296
18 $1,536	19 $1,536	20 $807	21 $1,007	22 $707	23 $292	24 $310
25 $1,536	26 $1,536	27 $629	28 $266	29 $1,536	30 $1,503	31 $319

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Hearing Accessible)

Grand Suite, 1 King Bed with Sofa Bed

Suite, 1 Bedroom

Room, 2 Queen Beds

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Executive Suite, 1 Bedroom

Room, 1 King Bed

Room, 2 Queen Beds (Hearing Accessible)

Room, 2 Queen Beds (Mobility Accessible, Tub)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Gaylord National Resort & Convention Center

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Considering this hotel for your National Harbor trip?

Prices for upcoming dates