Candlewood Suites Loveland by IHG

There was no notification that I would in the middle of a construction project when I booked. There was constant noise and dust. If cleanliness is a concern for you, this may not be your place. The staff seem simply lost, avoiding eyes contact, not greeting customer.

Maintenance guy at front desk. No ink in printer in business center. No bowl in room kitchen

Property was understaffed (a regional manager was manning the front desk) and preparing for a complete renovation while we were there in April 2024. Room was clean and bed was comfortable, but stay had multiple small inconveniences (room-rate not able to be honored at check-in, non-functioning keys, broken desk chair, broken elevator button).

They were clean and nice. They offered free laundry

Can't believe they cancelled my pre-paid reservation, and moved me to the Holiday Inn Express property next door. Who does that to their customers?

need to fix the huge pothole coming into location

Clean, comfy stay. Kind staff members. Basic items for purchase on site. Reliable wifi. However, no hot breakfast. No breakfast at all included. Only packaged muffins and snacks available for purchase. Plenty of restaurants and a gas station within walking distance.

We were transferred between properties, due to rennovations, which was fine, but it did make check-in a little cumbersome.

Pictures on Expedia looked good. When we arrived the front door was broken, staff had trouble getting us checked in. Then we we got to our assigned room the door was open and 2 maintenance guys were sitting in it on the couch.

The parking lot needs repairs. The hotel is being renovated.

Wonderful stay with a lovely, clean room. We especially love the close proximity to the Budweiser event center.

Property was understaffed (a regional manager was manning the front desk) and preparing for a complete renovation while we were there in April 2024. Room was clean and bed was comfortable, but stay had multiple small inconveniences (room-rate not able to be honored at check-in, non-functioning keys, broken desk chair, broken elevator button).

They were clean and nice. They offered free laundry

Had to change rooms due to all locks on door broken or not functioning. Reserved king bed suite, ended up in queen suite. Unfinished areas in the room. Sloppy construction. Not real clean. No plug-ins in bathroom. No hair dryer in room. Amenities weren't the same as listed on website. No breakfast, only snack and packaged food for purchase. We were not impressed, especially with the rate. We were expecting better.

Clean, comfy stay. Kind staff members. Basic items for purchase on site. Reliable wifi. However, no hot breakfast. No breakfast at all included. Only packaged muffins and snacks available for purchase. Plenty of restaurants and a gas station within walking distance.

The suite I booked was a king, but the bed definitely wasn’t a king it was a queen. Hallways smell like pee, probably because it’s a pet friendly hotel. The room was clean. The beds and pillows were comfy. The staff were ok I guess. They weren’t rude but weren’t really helpful either.

Reserved a room with king bed. At check in they pulled the bait and switch. Said that they didn't have a king bed so I would have to take a queen bed instead. Didn't offer a lower price consideration. In the room, the toilet didn't work properly. Was told couldn't change rooms but would send maintenance to repair. Left room for a few hours. Upon return toilet wasn't repaired. Desk clerk couldn't make change for a $5 bill. Walls all chipped up and carpet worn out. Room dirty and smelled bad. No complimentary breakfast. Should have stayed at the Holiday Inn instead.

The person that checked me in was quite pleasant and all downhill from there. The room was dirty, the toilet didn’t flush, the microwave didn’t work and the hand soap was filled with water Stay away!

DO NOT STAY HERE! This property is filthy and rude. I paid in full for a King room during a sports trip with my daughter, and upon checking in, I was told I had booked a single Queen room. Not only did I overpay, but the room we got (room 311) smelled like urine and cleaning products, and I asked to switch rooms. They told me none were available and NEVER offered any refund, discount, or even an apology! I suffered for two nights in the room and filed a claim with Expedia to get my money back. Upon several attempts to get a refund, it was denied. I will NEVER stay at an IHG hotel again—Flithy and the worst customer service I have ever encountered. They should not be in business.

Check-in took a little bit but the hirl was super cute nice clean quite room ill stay again

Very nice room and comfortable bed. We stayed in a suite that had a good kitchen (which we only used the fridge). Biggest drawback was we didn't realize there was no on site breakfast provided. It's so common anymore we didn't think to check...

I like that it is near everything, that I feel safe if I have to go outside at night and that there is a nice view of the mountains…

Nice room and location for the price. Hotel is near Blue Arena and I-25. Rooms are super comfy.

I did not like the fact that I was not told that there would be no breakfast served at all until I arrived. The room was adequate but nothing special. The refrigerator was so loud we had to unplug it in order to sleep. When we checked out, they would not give us a printed receipt and said it had been mailed to us. Still waiting on the receipt.

Staff are friendly, however, wifi and system are down and cause inconvenience

Comfortable bed and pillows. Enjoyed the kitchen

Clean, comfy stay. Kind staff members. Basic items for purchase on site. Reliable wifi. However, no hot breakfast. No breakfast at all included. Only packaged muffins and snacks available for purchase. Plenty of restaurants and a gas station within walking distance.

People were beyond amazing, room was very clean and comfortable except the bed was extremely uncomfortable and had random hills in the mattress making it really hard to sleep.

A nice quiet home away from home with plenty of breathtaking attractions within a short drive. Fyi Colorado is watching so don't cross the double white lines on those HOV lanes 😂

Check-in took a little bit but the hirl was super cute nice clean quite room ill stay again

The front desk were very helpful friendly!

Staff day/evening/night were all great! Very friendly and informative. Manager was also great! Would def stay here again!

I have stayed at this property several times and the staff is great. This time however a mistake was made where I gave them a different credit card to use at the front desk from the card that I reserved with and it did not change over to the new card. I called them a day later and they said they could not fix it and it messed up my checking account which was what I was trying to avoid with a different card. There should be a way to fix mistakes like this.

There are two sides to my stay, I booked the room 9 months ago, called three weeks ahead to verify and then again the day of and was told everything was secured. When I got there I booked a double queen and they only had one single queen room left, this was the second year in a row at this same Hotel this happened to me. Needless to say, I was not very happy and I was not able to fix the issue at that time. I was finally able to speak with the Manager later that night and at that point it was too late to fix the issue for my second night there also. They were able to move us rooms for our last nights stay and they did end up giving me some discounts to help the issue, which is the good side of the story. The bad part is it was myself and my two sons staying in the room, one is 15 and the other is 21 so they are not small children and a room with one bed just doesn't work. They were fully booked so the Manager and the staff did what they could to accommodate us and they were nice, it just wasn't a pleasant experience for us.

There was no notification that I would in the middle of a construction project when I booked. There was constant noise and dust. If cleanliness is a concern for you, this may not be your place. The staff seem simply lost, avoiding eyes contact, not greeting customer.

The staff was very friendly.

We were transferred between properties, due to rennovations, which was fine, but it did make check-in a little cumbersome.

Reserved a room with king bed. At check in they pulled the bait and switch. Said that they didn't have a king bed so I would have to take a queen bed instead. Didn't offer a lower price consideration. In the room, the toilet didn't work properly. Was told couldn't change rooms but would send maintenance to repair. Left room for a few hours. Upon return toilet wasn't repaired. Desk clerk couldn't make change for a $5 bill. Walls all chipped up and carpet worn out. Room dirty and smelled bad. No complimentary breakfast. Should have stayed at the Holiday Inn instead.

There was renovation going on but John at the front desk really tried. First thing there was an odd message on our phone from December. I asked John & he said to disregard. Then, no remote control. John brought us one. Then, we couldn’t flush the toilet and found we couldn’t wash our hands either as there was no cold water. John called maintenance & finally at 10:30 we had cold water. It wasn’t the easiest stay and doubt we stay again but the beds were nice. Thank you John for trying so hard.

DO NOT STAY HERE! This property is filthy and rude. I paid in full for a King room during a sports trip with my daughter, and upon checking in, I was told I had booked a single Queen room. Not only did I overpay, but the room we got (room 311) smelled like urine and cleaning products, and I asked to switch rooms. They told me none were available and NEVER offered any refund, discount, or even an apology! I suffered for two nights in the room and filed a claim with Expedia to get my money back. Upon several attempts to get a refund, it was denied. I will NEVER stay at an IHG hotel again—Flithy and the worst customer service I have ever encountered. They should not be in business.

Wonderful stay with a lovely, clean room. We especially love the close proximity to the Budweiser event center.

I like that it is near everything, that I feel safe if I have to go outside at night and that there is a nice view of the mountains…

Nice room and location for the price. Hotel is near Blue Arena and I-25. Rooms are super comfy.

Comfortable bed, good location

Location, staff and breakfast

Very nice and good location

Clean, comfy stay. Kind staff members. Basic items for purchase on site. Reliable wifi. However, no hot breakfast. No breakfast at all included. Only packaged muffins and snacks available for purchase. Plenty of restaurants and a gas station within walking distance.

A nice quiet home away from home with plenty of breathtaking attractions within a short drive. Fyi Colorado is watching so don't cross the double white lines on those HOV lanes 😂

Very nice room and comfortable bed. We stayed in a suite that had a good kitchen (which we only used the fridge). Biggest drawback was we didn't realize there was no on site breakfast provided. It's so common anymore we didn't think to check...

I did not like the fact that I was not told that there would be no breakfast served at all until I arrived. The room was adequate but nothing special. The refrigerator was so loud we had to unplug it in order to sleep. When we checked out, they would not give us a printed receipt and said it had been mailed to us. Still waiting on the receipt.

Location, staff and breakfast

Had to change rooms due to all locks on door broken or not functioning. Reserved king bed suite, ended up in queen suite. Unfinished areas in the room. Sloppy construction. Not real clean. No plug-ins in bathroom. No hair dryer in room. Amenities weren't the same as listed on website. No breakfast, only snack and packaged food for purchase. We were not impressed, especially with the rate. We were expecting better.

There was no clothes rod in the closet to hang clothes and no suitcase stand to put suitcases on. When I ask for the location of the ice maker, they told me they didn't have ice makers and if I wanted ice, I should make myself in the freezer compartment of the refrigerator in the room. There was no maid service in the room. The hotel doesn't have any kind of breakfast room. The toilet paper provided in the bathroom was terrible, more like tissue paper. On a positive note, the towels and washrags in the bath were very good.

The room smelled like pet urine, the manager had a rude tone, there was no breakfast available (though on the filter), the bed was a double, not a 2 Queens Suite that was advertised, or even a King.

Clean, comfy stay. Kind staff members. Basic items for purchase on site. Reliable wifi. However, no hot breakfast. No breakfast at all included. Only packaged muffins and snacks available for purchase. Plenty of restaurants and a gas station within walking distance.

Carpet was dirty and worn microwave door would not close, Went down for coffee in the morning no one was at the desk person had to come from the other hotel the coffee machine was out of coffee.

Reserved a room with king bed. At check in they pulled the bait and switch. Said that they didn't have a king bed so I would have to take a queen bed instead. Didn't offer a lower price consideration. In the room, the toilet didn't work properly. Was told couldn't change rooms but would send maintenance to repair. Left room for a few hours. Upon return toilet wasn't repaired. Desk clerk couldn't make change for a $5 bill. Walls all chipped up and carpet worn out. Room dirty and smelled bad. No complimentary breakfast. Should have stayed at the Holiday Inn instead.