Is parking available at the property?

Self-parking is available on-site for a fee of AUD 25 per day, which includes in/out privileges. Guests must contact the property in advance to reserve parking.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee of approximately AUD 42 per person.

Does the property allow pets?

No pets are allowed at the property. Service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in time is at 2:00 PM, and check-out time is at 10:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The property is centrally located in Sydney, within a 10-minute drive of Qudos Bank Arena and Accor Stadium. It is approximately 0.4 km from Westfield Parramatta Shopping Centre and 26.7 km from Sydney Airport.

Does the property have a swimming pool?

Yes, the property features an outdoor swimming pool. Specific operational hours and seasonal availability are not mentioned.

What are the policies for guests staying with children?

Children are welcome at the property. There is no mention of extra beds or cribs available, and rollaway/extra beds are not offered.

What are the policies regarding extra beds and cribs?

The property does not offer cribs or rollaway beds. Extra beds are not available, and children are permitted to stay free, but specific age limits are not provided.

Mantra Parramatta - Comfortable Aparthotel in Sydney

Average nightly price at Mantra Parramatta by month, last 12 months (USD)
Month	Average price
January	$122
February	$154
March	$134
April	$124
May	$141
June	$124
July	$115
August	$118
September	$118
October	$165
November	$185
December	$147

What guests think

Mantra Parramatta earns praise for its very convenient location near Parramatta Station and Westfield and for generally friendly staff, but reviews repeatedly note an aging property with worn areas, inconsistent cleanliness and maintenance, and mixed in-stay service responsiveness.

Rooms are often dated; some are spacious and comfortable, but recurring issues include noisy or ineffective air-conditioning, older fixtures, and mattress comfort problems, with train noise affecting some. Facilities and dining are variable: breakfast ranges from great to lukewarm, the restaurant or room service is sometimes unavailable, the pool or spa can be cold, and onsite parking is paid. Expect a convenient, functional base with uneven upkeep and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Onsite parking is available but paid, and some lifts and equipment show age. Guests mention a cold pool or spa, a non-working sauna, and a gym needing an upgrade.

Related guest reviews

8

Matelita

Jul 20, 2025

·

Stayed 2 nights

Stay was decent, while hotel is dated&needs upgrade as bathroom uses shower curtain, carpet and bed were tired due to much use. Room was spacious&very functional and fully equipped with kitchen hot plates, appliances, utensils and washing machine/dryer. However Sofa bed was broken and shower curtain needed a change but all staff were great and catered beyond with all requests. Breakfast buffet was lovely and prepaid is $24 instead the $30 walk in price. The fantastic reception, dining, security, housekeeping staff and the convenient location are the winning factor making one overlook the hotel flaws. Parking was great at $20 per night with access straight to room floor. Pool and gym were decent but we had no time to use them.

4

Muhammad

Sep 29, 2024

·

Stayed 1 night

The pool area was terrible. Water was cold. They said jacuzzi will get warm once you switched on. I did twice and yet it remained cold... Secondly during booking it was not mentioned for the deposit to be paid. They take heavy 200 deposit and then while check out they said end of the day it will be released. Bad service

8

Evelina

Sep 11, 2023

·

Stayed 4 nights

Place was clean - a bit of street noise can be heard. Did not realise that carpark was extra on top of the accommodation cost. Boom gate broken so you had to press the call button for staff to open the gates when entering and existing the place.

8

Meredith

Oct 16, 2025

·

Stayed 2 nights

Air con wasn't great, channel.10 not working in bedroom. Panel on lift confusing, pool cold. Kitchen great had everything needed. Great view

8

Debra

Oct 8, 2023

·

Stayed 2 nights

Parking is $25 per night or if you are an Accor member $20 No complimentary shower cap or toothbrush or panty liner disposal bags

6

Dilini

Feb 27, 2023

·

Stayed 1 night

Convenient location near train station and lots of parking available underground. Staff allowed late checkout which was great

2

Michelle

Nov 27, 2025

·

Stayed 2 nights

Firstly i previously called to ask the height for the parking. Was told 2.5mtrs. Get there sign says 2.7mtrs. Our vehicle id 2.3 metres. Why then did we hit one of those heightswinging bars? Also the breakfast said fried eggs on the sign but it was scrambled eggs that were barely warm and the bacon was stone cold. Also it never stated in the advertisement that the shower was over the bath and that makes it hard for someone with limited mobility. The bed was quite hard and the pillows were worse. Definatly would not stay here again. 2.5mtrs.

2

Michael

Oct 14, 2023

·

Stayed 3 nights

Air conditioner didn't work properly and the tiny fridge that wasn't cold, so not really a 'Comfort Suite'. The advertised sauna does not work and hasn't for a while, and according to a staff member this has been known for quite some time. We had to pay a deposit in case of breakages and mini bar use, although there was no mini bar and the hotel already had our credit card details, and 3 weeks later I a still trying to sort this out as it is still Pending. There are far better hotels and serviced apartments for the price.

6

Mario

Sep 7, 2024

·

Stayed 6 nights

Dated property, only one elevator worked out of three. Though personal attention was 5 star.

8

Ugo

May 26, 2023

·

Stayed 3 nights

Gym equipment needs a upgrade.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: multiple reviews cite dirty or worn hall carpets, mould or dust, and unclean bathrooms or fridges, while others found rooms very clean. Housekeeping during multi-night stays is often missed or inconsistent.

Related guest reviews

10

Arkady

Aug 18, 2023

·

Stayed 1 night

Very spacious room. Very clean. Super comfy bed. Really enjoyed my stay. Thank you.

6

Arnab

Feb 5, 2025

·

Stayed 2 nights

Property cleanliness was pretty bad. Mouldy roof, rusty items, dirty bed side table and a lift lobby totally wet.

4

Edward

Oct 22, 2025

·

Stayed 1 night

Not a nice overnight stay hotel is very rundown dirty carpet dirty walls in hallways room not in good condition for the price that was paid definitely not worth it.

4

Kilisitala

Apr 23, 2024

·

Stayed 4 nights

I stayed there for 4 nights & never once did housekeeping come to my room to offer fresh clean towels or to clean our beds (sheets) dissatisfied.

6

Donna

Jul 9, 2023

·

Stayed 1 night

The reception area was lovely and the staff were very polite however that’s where it ended. The carpet in the 6th floor was disgusting and the hallway leading to our room had an awful smell. The room wasn’t too bad but the bathroom had hair in the bath and the shower was filthy. Wouldn’t stay here again.

2

Jawaad

Aug 31, 2025

·

Stayed 3 nights

The advertising photos are not representative of the actual rooms. The most uncomfortable bed I’ve ever experienced. Curtains didn’t close properly, pillows were awful. Bed sheets were dirty. Sink did not drain, so it kept overflowing. Service is terrible, you call reception and nobody picks up. Rooms are very dirty and dusty.

2

Mary

Oct 4, 2025

·

Stayed 1 night

Never going there for the price we paid the fridge freezer had mould in it and it wasn't turn on as well I asked them to clean it but didn't come to clean it moving forward I will investigate with it

6

Jane

Jul 16, 2023

·

Stayed 1 night

The light fittings, skirts and air vents were grubby. The lights in the bathroom didn’t work and the blind was damaged in the bathroom.

10

Ken

Jul 8, 2023

·

Stayed 7 nights

It was very central to all facilities. Very friendly reception desk and very helpful - someone was always there to help.Thanks What i did not like is to ask for clean towels everyday - can someone just change it daily.

6

Laura

Feb 15, 2026

·

Stayed 1 night

The room was dirty with cobebs over the window. The bathroom was mouldy and the shower did not work (only the bath). The carpet in the hallways was filthy and hotel appeared old with paint chipping away everywhere. The hotel staff were nice, but gave misleading information as to how to get up to the rooms. The bed however, was comfortable gave mis

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated, with mixed comfort; some apartments are spacious and functional, but others report noisy or ineffective air-conditioning, older fixtures, and mattress comfort issues. Noise from nearby trains affects some rooms, and Wi‑Fi experience varies.

Related guest reviews

8

Matelita

Jul 20, 2025

·

Stayed 2 nights

Stay was decent, while hotel is dated&needs upgrade as bathroom uses shower curtain, carpet and bed were tired due to much use. Room was spacious&very functional and fully equipped with kitchen hot plates, appliances, utensils and washing machine/dryer. However Sofa bed was broken and shower curtain needed a change but all staff were great and catered beyond with all requests. Breakfast buffet was lovely and prepaid is $24 instead the $30 walk in price. The fantastic reception, dining, security, housekeeping staff and the convenient location are the winning factor making one overlook the hotel flaws. Parking was great at $20 per night with access straight to room floor. Pool and gym were decent but we had no time to use them.

8

Scott

Dec 10, 2023

·

Stayed 1 night

Air con was very poor

6

Sharon

Nov 3, 2024

·

Stayed 1 night

The 1 bedroom apartment we stayed inhad a very loud fan/motor noise humming all night, continuously. Very hard to sleep with the noise. The light in the bathroom was dismal, very dark. A number of the light fittings did not work. Very average place.

8

Meredith

Oct 16, 2025

·

Stayed 2 nights

Air con wasn't great, channel.10 not working in bedroom. Panel on lift confusing, pool cold. Kitchen great had everything needed. Great view

8

Craig

Aug 31, 2025

·

Stayed 3 nights

Older hotel badly in need of updates however room was very clean, bed comfortable, staff helpful and location great. I had issues with wi-fi throughout my stay but staff did try and help. Good value for money.

6

Susan

Jun 11, 2025

·

Stayed 1 night

Too noisy and dated for price.

8

Rob

Sep 10, 2025

·

Stayed 1 night

If your room faces the train line it's a bit noisy

8

Danny

May 8, 2025

·

Stayed 1 night

We had a large room with a big comfortable bed.

6

Sonya

Mar 21, 2025

·

Stayed 1 night

Old hotel with dated furnishings. Room was a bit dusty and bathroom felt like it was well over due a remodel.

8

Rahul

Jan 7, 2025

·

Stayed 2 nights

Nice property conveniently placed. Rooms need new mattresses. Current ones cave in the center.

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AI-generated summary based on recent guest reviews

Service

Many guests highlight friendly, helpful staff and easy check-in, but recurring complaints include unreturned calls, rude encounters, and requests for room servicing or issues not addressed. Overall service is inconsistent.

Related guest reviews

6

Olivia

Nov 2, 2025

·

Stayed 2 nights

Food was okay but upon arrival we got a call from the hotel tried to call the reception back. No one answered when we arrived. Someone was just out the back but no one answered the phone which was very frustrating. Pillows were okay but very stiff to sleep on.

2

Meshaal Al

Jul 15, 2025

·

Stayed 2 nights

My partner arrived at the hotel only to be told by the receptionist that his room had been cancelled by a third party who we never even booked through. It was 10pm and he was left there with no room, receptionist was rude as I could hear her whilst I was on the phone with him trying to help resolve the situation. I never received any emails or any other form of communication to say the room had been cancelled. It took over half an hour to sort it out, I had people from Expedia trying to call reception as that’s what the lady at reception asked us to do, she didn’t answer any of their calls. I’m really disappointed and will definitely not be booking this hotel again. I said I had proof of the booked room and she said even if I sent proof she couldn’t do anything because it was cancelled on her end. Not happy

10

Priscilla

Nov 10, 2025

·

Stayed 2 nights

Easy checkin. Alround just awesome. Staff was lovely

4

natalie

Jun 2, 2025

·

Stayed 2 nights

Very disappointed with the hotel and service here. Would not stay again and would not recommend. The only positive is that the hotel is very close to the train station for ease of travel. Hotel quite run down. Towel rack in shower was covered in rust. Service was non existent. First room we were given the main light didnt work. We were moved rooms. We requested for our room to be made up and it was not. Tried calling housekeeping, then reception and the concierge and no one answered the phones. Went downstairs and informed reception the room wasnt made up and we requested new towels. Nothing was done to address this. Our rate inclided breakfast- we went to get breakfast day 1 and were told to take a seat and then staff left and no one came and told us about breakfast or how to order it or where it was. Very disappointing experience.

2

Jawaad

Aug 31, 2025

·

Stayed 3 nights

The advertising photos are not representative of the actual rooms. The most uncomfortable bed I’ve ever experienced. Curtains didn’t close properly, pillows were awful. Bed sheets were dirty. Sink did not drain, so it kept overflowing. Service is terrible, you call reception and nobody picks up. Rooms are very dirty and dusty.

6

Symone

Nov 4, 2025

·

Stayed 1 night

Close to Westfield and train station. However customer service was extremely poor, lucky to be acknowledged and could not even bring uber delivery up and just left sitting on chair for over an hour.

10

Maria

Apr 23, 2025

·

Stayed 1 night

Staff were amazing and very friendly

8

Rodney

Sep 1, 2025

·

Stayed 2 nights

The service from staff was friendly and efficient. The room was clean and presented nicely. The Wifi was fast, and the hotel is located in a place that is easy to get to and also easy to get to where you need to be. However, some aspects of the property need work. The hallway leading to the room had carpets that looked like hangovers from the 1980s. The bathroom was a bit old, with a shower curtain over a bath. The bed was a bit too soft for my taste.

8

HERMAN

Mar 10, 2024

·

Stayed 1 night

Mantra Parramatta is a good and convenient place to stay very close to everything I always stay at Novotels but this time I gave a go to Mantra. I booked using my account but because I have to work from 7am to 7pm I put the booking under my wife name so she can check in early, after finishing work I meet my wife and gave he key card and we agree to meet for dinner so I can have a shower and leave my heavy bag at the hotel in the meant time she will look for a nice place for dinner after a long day and week, went to take the lift the key card did not work, went to the reception and with a rude manner the receptionist told me that she can't activate or check my key card because is under my wife's name the booking which I found reasonable, but what I found professional is the fact that she told me in the rude manner told me that I have to bring my wife so she can confirm that I am who claiming I am also at that moment a security guard moved close behind me, I went to look for my wife and she told me tell the receptionist to call me so I went back and she told me to call from my phone because abiously it was my account, my wife confirmed but my night and mood was already negative. I think it lacks of good customer service and people on the reception specially that lady that served me neds to trained to be more open minded and smart looks like the area around is not secure as you dont have a security guard at a regular hotel, desapointed yes very much

10

Paul

May 23, 2025

·

Stayed 5 nights

Excellent Service by Staff Cleaners were happy to assist and was well looked after

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AI-generated summary based on recent guest reviews

Location

Consistently praised location very close to Parramatta Station, Westfield, and dining; convenient for travel to Olympic Park. Some guests noted train or street noise.

Related guest reviews

8

Jean-Paul

Jan 22, 2025

·

Stayed 2 nights

Convenient location and friendly staff.

8

Jason

Mar 5, 2025

·

Stayed 1 night

Only a few minutes walk to train station for easy access to concert at Homebush bay and a few minutes walk to shopping centre and dining precinct

10

Colleen

Sep 9, 2025

·

Stayed 2 nights

Great location to catch the XPT to Strathfield, quick change of train to arrive in Parramatta. Haven't been to Parramatta in 40 years. Great changes, great dining options in Parramatta Square. Great stay.

10

Jesse

Oct 8, 2025

·

Stayed 2 nights

Very close to Parramatta station & Westfield.

8

Carol

Dec 16, 2025

·

Stayed 1 night

Clean room, good location, close to train station and reasonably quiet.Nice breakfast in the restaurant.

8

Rob

Sep 10, 2025

·

Stayed 1 night

If your room faces the train line it's a bit noisy

10

John

Jul 7, 2024

·

Stayed 1 night

Great location. We went to a game at Olympic Park. Used the train. Very convenient. Shopping centre and buses were close to the hotel. Able to park the car at the hotel and use public transport. Very pleased with how it worked.

10

Roger

Oct 18, 2025

·

Stayed 1 night

Veryto close to rail station and easy access to Plympic Park for concerts

8

Alanie

Nov 12, 2025

·

Stayed 1 night

Location was great. Easy walk to station and Westfield shopping centre

8

Peter

Apr 11, 2025

·

Stayed 1 night

Easy walking distance to train, Westfield shops plus multitude of restaurants up Church st Parramatta. Easy car parking underneath with card access to your room floor. Restaurant on site but easy walk for a stretch of the legs to shops and restaurants

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Dining

Breakfast often receives positive feedback for variety and value, though several reviews mention lukewarm food. At times the restaurant, bar, or room service was unavailable or limited, leading to disappointment.

Related guest reviews

8

Matelita

Jul 20, 2025

·

Stayed 2 nights

Stay was decent, while hotel is dated&needs upgrade as bathroom uses shower curtain, carpet and bed were tired due to much use. Room was spacious&very functional and fully equipped with kitchen hot plates, appliances, utensils and washing machine/dryer. However Sofa bed was broken and shower curtain needed a change but all staff were great and catered beyond with all requests. Breakfast buffet was lovely and prepaid is $24 instead the $30 walk in price. The fantastic reception, dining, security, housekeeping staff and the convenient location are the winning factor making one overlook the hotel flaws. Parking was great at $20 per night with access straight to room floor. Pool and gym were decent but we had no time to use them.

8

Ziad

May 6, 2024

·

Stayed 2 nights

Very clean place, no heating, receptionist on arrival went on like a robot, I had to ask him to repeat what he said because I was filling out the form when he kept on going what he was saying. The restaurant was undergoing renovations which was not mentioned during the booking or even afterwards, only breakfast was available

8

Richard

Mar 9, 2025

·

Stayed 1 night

Staff were courteous and helpful, the room adequste got our purposes. Four minuses - small towels, kettle didn't reach boiling point, shower design (accessible room) meant wet bathroom floor, and food in breakfast buffet was luke warm.

10

Mary

May 2, 2024

·

Stayed 1 night

Well situated & parking reasonable -restaurant & bar very good !

8

Carol

Dec 16, 2025

·

Stayed 1 night

Clean room, good location, close to train station and reasonably quiet.Nice breakfast in the restaurant.

6

Robert

Oct 26, 2025

·

Stayed 2 nights

No room service available. No info regarding no room service.

2

Lucas

Jun 23, 2023

·

Stayed 2 nights

Absolutely horribe hotel to stay at. No prior warning on the below 1) No in-house dining available. 2) Breakfast at 7am 3) Terrible communication. We will get back to you in 30 mins(im still waitining) 4) Overpriced - due to the above

2

Michelle

Nov 27, 2025

·

Stayed 2 nights

Firstly i previously called to ask the height for the parking. Was told 2.5mtrs. Get there sign says 2.7mtrs. Our vehicle id 2.3 metres. Why then did we hit one of those heightswinging bars? Also the breakfast said fried eggs on the sign but it was scrambled eggs that were barely warm and the bacon was stone cold. Also it never stated in the advertisement that the shower was over the bath and that makes it hard for someone with limited mobility. The bed was quite hard and the pillows were worse. Definatly would not stay here again. 2.5mtrs.

10

Nick

Aug 31, 2024

·

Stayed 1 night

Book in was fast and easy. Very welcoming and pleasant staff. The room was clean and tidy. The buffet breakfast was great plenty of options

6

Mick

Oct 8, 2023

·

Stayed 1 night

While overall the place was OK, I should have double checked if dining was available. No dining , no bar , no minibar and nothing much in the area close by. There is no guide in the room as to services and restaurants nearby. There are no clear labels as to howe to scan for parking or indeed where your room is located ( Signposting non existent). Easy to end up in the wrong lift and part of the building. Im guessing that this is now the new standard of customer service ! The windows ar not double glazed so all night we heard freight & passenger trains going past 50 metres out front. I'll give 3 stars as the room and bed were a good size and comfortable.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $135	6 $115	7 $128
8 $89	9 $114	10	11 $114	12 $128	13 $128	14 $161
15 $88	16 $104	17 $192	18 $182	19 $124	20 $135	21 $162
22 $86	23 $101	24 $137	25 $192	26 $140	27 $172	28 $172
29 $93	30 $93

Su	Mo	Tu	We	Th	Fr	Sa
		1 $106	2 $111	3 $109	4 $124	5 $263
6 $109	7 $98	8 $109	9 $94	10 $114	11 $147	12
13 $288	14 $140	15 $133	16 $137	17 $137	18 $137	19 $137
20 $105	21 $105	22 $110	23 $94	24 $93	25 $91	26 $93
27 $94	28	29	30	31

Mantra Parramatta

Prices for Mantra Parramatta

Monthly average prices

About this property

Location

Room options

Apartment, 1 Bedroom

Comfort Suite, 1 King Bed

Executive Studio, Multiple Beds (Spa)

Executive Apartment, 1 Bedroom (Spa)

Studio, 1 Double Bed

Guest reviews of Mantra Parramatta

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Mantra Parramatta

Considering this hotel for your Sydney trip?

Prices for upcoming dates

Business details