Mantra Parramatta

Delay with deposit release, otherwise great property, handy to Parramatta CBD

I had booked a room with a King bed, and was given a room that had a king sized bed made up of 2 singles, both of which had very old mattresses, that the metal frame was poking through when you got in it - in the middle of the bed. Unfortunately, I only discovered this after midnight after getting back to the hotel from an event. Additionally, the aircon wasn't working properly and was unable to cool down the room sufficiently (Sydney in March etc..!). Suffice to say, a very uncomfortable night. The next morning, I approached the desk and was given a room with a much better bed and working aircon, but a much smaller room. On checking out, I asked the receptionist about what they could do about the first night. It seemed she was only able to to allow a future credit if I returned, but as this visit was for a one-off event, (and I'm from NZ), I wouldn't be coming back to Parra any time in the future. She gave me an email address, which I emailed, it took a followup email after getting a 'ticket closed' email before any response and 9 days to get a reply, which was to offer a returning rate of $150 including breakfast (less than the receptionist offered!) which I had already said was of no use. I replied and still no response 4 days later. The staff on the ground were very nice, I believe this is a bottom level priority property within their business, dealing mainly with tour groups who can't complain, which is backed up with the very lax attitude to replying. Would avoid.

The room was dirty with cobebs over the window. The bathroom was mouldy and the shower did not work (only the bath). The carpet in the hallways was filthy and hotel appeared old with paint chipping away everywhere. The hotel staff were nice, but gave misleading information as to how to get up to the rooms. The bed however, was comfortable gave mis

Our dinner was ruin, when the staff member was looking after his own race but did not serve us our drink, as we waited for the cool drink after walking in a 40 degrees hot day. But the indian doesn't have a clue of common sense or Australia way of life. They hired cheap people so the service will be cheap

Clean room, good location, close to train station and reasonably quiet.Nice breakfast in the restaurant.