Harbour Hotel & Spa Christchurch

Loved the restaurant. Excellent service. Everyone we met was very friendly and cheerful throughout our stay. The treatment in the Spa was very good but the Spa area is too small. And due to it being half term - full of grandparents and parents with small children who took over the pool. Nowhere to relax as all the empty seats were piled up with used towels. The hotel should consider removing the gym and expanding the Spa IMO! Would go back for the hotel and it's excellent location and quality food and drink.

Only a one night stay with our son and new wife to celebrate their wedding that day. Staff were amazing and friendly, nothing was too much trouble. Made use of the pool and sauna and quiet areas although had to stop using the pool for the aerobics class. Had dinner in the Upper Deck restaurant which was lovely. Again brilliant staff who new their stuff

The Christchurch Harbour Hotel is a lovely peaceful hotel set on the waters edge with views over to Mudeford Quay and the Mudeford Sandbank beach huts. The rooms are clean and modern the staff are all polite and friendly. There are two restaurants on site the Upper Deck and the Jetty. The hotel has a spa on site offering treatments plus there is a small swimming pool, jacuzzi, steam room and sauna as well as a Gym. The peace and ambiance at this hotel has made us return visitors for the third time and we will inevitably return to stay here again in the near future. Well done to all the staff at the Harbour Hotel Christchurch for the wonderful experience they offer to their guests.

Very nice hotel, staff excellent. Food very good. Parking a major problem. Very popular eating place. Blue badge spaces very limited and usually occupied. Overall a nice stay.

Stayed here many times Always excellent Spa pool area however needs a total update with more loungers

Pool was in use by a class which I was not made aware of

The hotel was nice. Staff in bar were very friendly. The parking was chaos. Double parking required. It was busy due to a wedding but staff said it was a regular thing. After a long drive just want to park and relax and enjoy hotel

My experience was a bit of a let down versus the promise on the website. Especially as I stay at the sister hotel, The Kings Arms, often which is much nicer & cheaper. The 'gym', pool & spa aren't worth the higher cost.

Superb hotel, the gardens and the harbour view are stunning. Staff very friendly and helpful. Spa facilities good and felt like quite a treat. We did not pay extra for the hot breakfast and I don't think there was any need, the continental selection is very high end and delicious. Our room was on the back and quite snug but we knew that when we booked.

Great location and views. Lovely ‘upper deck’ inside and outside seating area and high quality Spa Staff all friendly providing great service

The hotel itself could probably do with a bit of refurbishment. Stayed in a harbour view room on top floor and the fabric headboard was quite grubby. The coffee machine was on the floor in the wardrobe so you had to lift it out and set it on the side to use it. The kettle was in the wardrobe and the socket was in there but had to unwind the lead from the base of the kettle to be able to plgtit in and there was no light in the wardrobe so had to have the main room lights on to be able to see what you were doing in the wardrobe to make the tea. Bathroom was fine, nice shower. Curtains a bit tired and torn on the back. Didn't use the spade facilities m Ate dinner in the restaurant and the food was delicious, really rated the meal. Breakfast was similar to any other hotel or cafe.

Perfect 2 night stay with my 88 year old mother! Room & bathroom was spotless, superb bed & bedding. Ate in restaurant first night. Restaurant staff very friendly & helpful. Continental breakfast extensive. Didn’t use the spa. Would definitely recommend

Everything was fantastic except a nasty smell from the drains in the bathroom basins and showers. Out room was on the ground floor of an annex and there was torrential rain for our whole stay which may have been the cause. Didn't let it ruin our stay though.

We stay at the harbour in Southampton a lot, this was our first time in Christchurch, the carpets are filthy and need replacing, the was no where to park, the receptionist was rude, and told the concierge not to to talk to guests, when he was the only one who was welcoming and polite, we won’t be staying again the breakfast was chaos and we sat for ages waiting to be served, if your staying at a bourbon hotel stay in Southampton where it’s clean

Superb hotel with excellent dining options and first class food. rooms are beautifully decorated and very very clean, staff very attentive and kind. Stunning grounds and location

A special birthday treat for my husband. Lovely room, very clean and the icing on the cake was the gin and tonic on our hospitality tray. All the staff were happy and helpful. Would stay there again. Thank you Christchurch Harbour Hotel.

Lovely staff who could not do enough for you. Rooms were immaculate and the bed was huge and so comfortable. The setting is beautiful. Food and drinks were of a really high standard. We had a lovely stay

Hotel was lovely but toilet was not as clean as it could have been and bed wasn't particularly comfortable.

Generally wonderful although on the morning after our 1st night, the room was tidied and we got 2 clean bath towels, but the bathroom was not properly cleaned. Dirty hand towels and bath mat were not replaced. Heating f egg on the radiator was somewhat hit and miss. Restaurant too expensive!

Stayed at several Harbour Hotels in the past and this one lacks. Spa was a bit cold and dirty (especially the whirlpool which was cold) - and the rooms were in poorer condition. Was very noisy due to massive Christmas parties happening which also meant bar and food service incredibly poor. Overall poor value for money.

The service from the staff is superb. The hotel is beautifully located. The Upper Deck food is good. If I'm looking for something below excellent, it would be that our room was a little cramped

Our room was above the very loud kitchen you could hear the dishwasher The external painters appeared at our bedroom window at 8 30 am. The glass bottle bin were emptied each morning at 6 30 am by a loud bin lorry Check out took 20 minutes as two other guests complained both given discounts one guest £100 discount I’m a good hotels.com account holder my first bad review. A very special anniversary spoilt

Excellent hotel with great views. Sea view from room a bit cluttered. Room was also odd shape so didn’t feel very big. Meals fabulous. Did wonder how this hotel would be for people with mobility issues as lots of steps everywhere.

Stayed here for a mid-week treat in February. While the weather was mostly miserable, the welcome wasn't, mainly thanks to Olivia on check-in. A genuine smile and hello is an excellent upgrade! We'd gone for a 'snug' room. Small, yes, but larger than our bedroom at home. It could have had less furniture, and the bathroom configuration was a bit clumsy, but lovely toiletries and super-soft bedding and towels. The only irritation was because there were no sockets/chargers for your phones etc beside the bed (you had to unplug the lamp). Lovely G&T service; a nice touch. The gardens/views are exceptional, and I have no doubt this place is buzzing in the summer. We had lunch at the Jetty on one occasion; five-star and absolutely excellent! Breakfast twice at Upper Deck; faultless. And drinks at the Upper Deck too (the tattooed barman is a real credit to the place and someone who clearly knows his stuff). All in all, the staff really made this trip extra special and worth every penny; we wouldn't hesitate booking up a return visit. Friendly, funny (in a good way) and professional; you couldn't wish for a more decent bunch of people. The only negative part of the stay was down to the spa; very tired (upholstered sofas/cushions in a wet area wasn't ever a good idea) and unwelcoming. Pool/jacuzzi were probably a degree or two cooler than they should have been, but even cooler was the 'welcome' from the staff who clearly didn't want to be there.

Weather was amazing as where the staff. The trip was almost perfect. The only downnside was no aircon and my matress was sagging on my side so felt like i was sleeping on a slope.

Room was clean. We had to open the window and leve it open all night as the room was hot, and we could not find how to turn down the heat. Food was excellent from our Dinner to the Breakfast the next morning.

We paid for a room with a terrace. The room had such an enourmous bed that it really compromised the space in the room and because of that we presume there was only one arm chair so when we had our complimentary gin and tonic one of us had to sit on the bed or the desk chair. We cannot understand why hotels think couples need such enormous beds we certainly would like to have room to move around the room without knocking into each other and to be able to have a relaxing drink with equally comfortable chairs.

We liked the harbour view from the hotel and proximity to the beach. During the summer, the lawn up to the harbour's edge must be an amazing place to relax. Room was warm and decor pleasant. Blackout shutters were misaligned and external lights made the room quite light during the night.

This is a beautiful hotel in a great location. The prices are steadily rising though yet the comfort is not. No one to contact in the middle of the night to ask for help, pillows so huge (see picture) and all the same size so no option to change. Noise from the restaurant deck at midnight doesn't make it a relaxing stay.

We enjoyed our stay and use of the spa facilities. Room was lovely and well furnished. Only negative was the room was very hot and stuffy at night and no air conditioning and only a small window and fan.

I wish I didn’t feel like writing this as the hotel in different circumstances would’ve been lovely. I came there as a birthday treat to myself but as I’m a single parent my son was with me too. Pool times are clear on the website so it was our choice, but still many hotels now at least extend those times to longer periods over half term. Harbour extended those by 30 mins a day not even a session. We really wanted to have a cosy night in and have a room service on our first night but there was no way of getting through to them so we had to go down the restaurant and eat options that we didn’t really fancy. Although those options were very tasty. Sleep. If I had a good sleep I wouldn’t have written anything. I am working single parent I came for a break - I need sleep. But our room was so hot (end of October) and the window only had shutters and no blackout curtain. By opening those shutters at nought we were met by a glaring light from both a street lamp and light from the housekeeping outbuilding right in our window. Neither my son nor I managed to get good sleep on other of the two nights stay. And breakfast. It was good quality but so limited in healthy or really any options. Mostly pastries and some fruit with yoghurt and some tiny slices cheeses with some meets. It’s continental but somehow I expected at least a few more non pastry related options. Restaurant staff were great. Receptionist who checked us in was abrupt and I appeared couldn’t bear to hear much about pool.

The service from the staff is superb. The hotel is beautifully located. The Upper Deck food is good. If I'm looking for something below excellent, it would be that our room was a little cramped

I had to wait for the reception guy to be bothered to look up from his screen to ask if he could help. That 40 seconds could have been started with 'just give me a second' - he did the same to the people behind me! I also had to contact the property as they charged me for the mini bar i never touched. No explanation - just a revised invoice. Won't stay again, shame as room was amazing. Will go back to the Hilton or Holiday Inn in Bournemouth.

Friendly and professional reception staff Excellent meal at The Jetty the server was very good Adequate continental breakfast with a good choice

We stay at the harbour in Southampton a lot, this was our first time in Christchurch, the carpets are filthy and need replacing, the was no where to park, the receptionist was rude, and told the concierge not to to talk to guests, when he was the only one who was welcoming and polite, we won’t be staying again the breakfast was chaos and we sat for ages waiting to be served, if your staying at a bourbon hotel stay in Southampton where it’s clean

This is our third time at the hotel in the last 7 months. Staff are fantastic customer service is second to none which absolutely makes the difference and why we have been so often

Wonderful hotel made all the better by very attentive warm staff. Great facilities, great food, great location. Wonderful, thank you

Great location and views. Lovely ‘upper deck’ inside and outside seating area and high quality Spa Staff all friendly providing great service

Rooms too hot Pillows not comfy Iron in room the spray wasnt working- needs updating and needs a new iron! Changing rooms, showers and Spa needs seriously updating! 1 bar tender working in bar- took 15 mins to get a drink and it wasn't busy! Other than that the food and service at breakfast time was great and in the Jetty was great!

Friendly and helpful staff who could not do enough for us to make our stay wonderful

The Christchurch Harbour Hotel is a lovely peaceful hotel set on the waters edge with views over to Mudeford Quay and the Mudeford Sandbank beach huts. The rooms are clean and modern the staff are all polite and friendly. There are two restaurants on site the Upper Deck and the Jetty. The hotel has a spa on site offering treatments plus there is a small swimming pool, jacuzzi, steam room and sauna as well as a Gym. The peace and ambiance at this hotel has made us return visitors for the third time and we will inevitably return to stay here again in the near future. Well done to all the staff at the Harbour Hotel Christchurch for the wonderful experience they offer to their guests.

Beautiful and convenient location.

Lovely hotel in a great location, with the dining room overlooking Christchurch harbour - amazing views! Evening dinner in the hotel restaurant surpassed expectations. Also ate at The Jetty (on site restaurant but separate to the hotel) which was a gastronomic delight! Enjoyed the Spa area & had a very relaxing massage so felt totally spoiled & relaxed. The hotel is well situated for easy access to beaches, the harbour, New Forest & some great walks in the local area. Highly recommend this hotel & would definitely like to stay here again.

We liked the harbour view from the hotel and proximity to the beach. During the summer, the lawn up to the harbour's edge must be an amazing place to relax. Room was warm and decor pleasant. Blackout shutters were misaligned and external lights made the room quite light during the night.

Fabulous hotel for a weekend getaway. Plenty of walks during the day and great restaurants in the evening. I recommend the hotel's restaurant The Jetty. One of the best italian meals had. Room (415) overlooking the harbour was magnificent. Wonderful location with good local pubs and a short drive to the coast or New Forest.

Very well located and well appointed hotel. Staff were all helpful and friendly

Good quality hotel with great restaurants and also a great location on the coast for the family

Amazing location the staff were very friendly and helpful.

Lovely stay. Beautiful hotel and views over the water. Staff extremely helpful and polite. A real joy to eat on the upper deck looking out over the views.

Great location and views. Lovely ‘upper deck’ inside and outside seating area and high quality Spa Staff all friendly providing great service

The service from the staff is superb. The hotel is beautifully located. The Upper Deck food is good. If I'm looking for something below excellent, it would be that our room was a little cramped

Beautiful setting and we were lucky with the weather. Service generally OK. Cooked breakfast cold on both days and sweaty unchilled cheese and ham on breakfast buffet - amazed that management let this happen. Food good but overpriced. Fridge in room didn't work in the room - reported but nothing done.

Room was clean. We had to open the window and leve it open all night as the room was hot, and we could not find how to turn down the heat. Food was excellent from our Dinner to the Breakfast the next morning.

Fabulous hotel in great location with excellent fine dining restaurant. With excellent leisure facilities.

Friendly and professional reception staff Excellent meal at The Jetty the server was very good Adequate continental breakfast with a good choice

Fabulous hotel. Friendly helpful staff. Lovely swimming pool area. Beautifully decorated and furnished. Dined in Upper Deck restaurant for dinner and breakfast. Food all hot and very tasty..particularly impressed by the variety of gluten free options and amazing restaurant service received by Phil.

Excellent food and service in main restaurant. Courteous staff, friendly and helpful. Lovely view from restaurant terrace.

Fabulous hotel for a weekend getaway. Plenty of walks during the day and great restaurants in the evening. I recommend the hotel's restaurant The Jetty. One of the best italian meals had. Room (415) overlooking the harbour was magnificent. Wonderful location with good local pubs and a short drive to the coast or New Forest.

Great stay celebrating my sister's birthday. Staff super efficient and friendly. Jetty restauramt food and service faultless. Highly recommended.

Rooms too hot Pillows not comfy Iron in room the spray wasnt working- needs updating and needs a new iron! Changing rooms, showers and Spa needs seriously updating! 1 bar tender working in bar- took 15 mins to get a drink and it wasn't busy! Other than that the food and service at breakfast time was great and in the Jetty was great!