Is parking available at the property?

Yes, parking is available on-site. There is free parking, but it is limited. An uncovered extended parking fee of USD 10 per day applies.

Does the property allow pets?

Yes, pets are allowed with a fee of USD 25 per accommodation, which varies based on the length of stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is from 3:00 PM, and check-out time is until 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Yes, a complimentary roundtrip airport shuttle service is available 24 hours. Guests must contact the property on arrival to arrange pick-up.

What is the location of the hotel in relation to key landmarks?

The hotel is located near McGhee Tyson Airport, approximately 0.7 miles away. It is within a 15-minute drive of the University of Tennessee and Neyland Stadium, and about 23.5 miles from Great Smoky Mountains National Park.

Does the hotel have a swimming pool?

Yes, there is a seasonal outdoor pool available from May to September. Pool access is from 7:30 AM to 9:00 PM.

What are the policies for guests staying with children?

Children 1 year old and younger can stay free when occupying the parent or guardian's room, using existing bedding. The property has family rooms available.

Candlewood Suites Knoxville Airport-Alcoa

Average nightly price at Candlewood Suites Knoxville Airport-Alcoa by IHG by month, last 12 months (USD)
Month	Average price
January	$74
February	$71
March	$88
April	$77
May	$101
June	$92
July	$86
August	$78
September	$108
October	$130
November	$105
December	$70

What guests think

At Candlewood Suites Knoxville Airport-Alcoa by IHG, travelers highlight the convenient airport location and shuttle, spacious suites, and generally friendly staff, while noting inconsistent cleanliness and maintenance that can range from minor fixes to more disruptive problems.

Suites are comfortable and well equipped for short or extended stays, with full-size fridges and cooktops. Service is often praised, though a few guests report slow or unprofessional front-desk interactions, key or receipt issues, and limited housekeeping during shorter stays. Noise from other guests or pets comes up occasionally. Overall, expect a convenient, practical airport stay with variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Airport shuttle is available and typically on time. Parking is convenient and well lit, and there is a free laundry room, though one review reported broken or dirty machines and occasional crowding in the lot.

Related guest reviews

10

Kristie

Apr 11, 2023

·

Stayed 1 night

This was a very spacious, clean and comfortable stay. Everything you could need from a suite was at your fingertips. Staff was extremely friendly and helpful! The place was spotless. Very close to airport and restaurants. Felt like a safe area. These rooms would be ideal for an extended stay. Free laundry room was ideal for washing up clothing after a business trip so I could simply return home and unpack.

8

tim

Oct 14, 2025

·

Stayed 1 night

Front desk and shuttle very nice, professional employees. 5 stars.

6

Michelle Lee

Jun 27, 2024

·

Stayed 6 nights

I rate this as an average property if want clean towels you literally need to ask as we were told after they said to put outside our door and they would replenish one washer worked out of 4 and 2 dryers out of 4 there’s was actually one front desk person who really went above and beyond her name was Makayla there’s was another young lady who was also very helpful I never received her name but maybe African American or Spanish these two were incredibly nice when I found feces in one of the washers and told the front desk to the night person she didn’t want to do anything cause her words were I’m off the clock very un professional and to be honest I was turned off by her attitude she was worried too much about going out to smoke rooms were clean though

10

Jessica

Feb 23, 2025

·

Stayed 1 night

I'm local, but due to snow, I decided to stay at the airport. Nice clean room, comfortable bed. Friendly staff. Transportation to the airport was on-time, extended parking was very affordable.

6

Tammy

Nov 11, 2024

·

Stayed 2 nights

Couple traveling to football game. Property felt safe; parking lot was well lighted. Nice lobby and good coffee. Clearly an older property, but we were okay because we were only there to sleep. Mattress needed to be replaced !!! It was terribly worn out. Chair in the room was old and gross; room would have seemed nicer with no chair as opposed to the one that was worn and mismatched cushion replacement. We booked late and arrived late so maybe we got the last and worst room. Honestly, I would stay again and hope for a better room just based on the feeling of safety.

8

Pamela

May 13, 2025

·

Stayed 6 nights

Room was nice. Floor was in need of vacuuming. Hall was always in need of vacuuming. Mostly due to construction workers coming in and out. There was a lot of people hanging out in cars in the parking lot for hours. And guy’s working on cars in the parking lot.

6

Theresa

Jan 15, 2025

·

Stayed 1 night

It was clean and big, with cook top, full refrigerator, microwave and coffee machine, sink. The thermostat did not work but the window AC unit worked fine. The shower was nice but I ran out of hot water before a regular length shower ended. I was on the 2nd floor and literally, all night long, it sounded like the people above me were moving furniture. At one point, something hit the floor so hard it sounded like somebody dropped a barbell. I could hear a child running back and forth across the floor. It went on from 10 pm to 2 am, when I had to get up to catch an early flight. I did not complain to the desk as it wasn’t their fault. I used their hotel parking and their shuttle to and from the airport. The hotel's shuttle was on time and extremely convenient, and cheaper than airport parking. I highly recommend this hotel for taking trips out of Knoxville airport. Just make sure you get a room on the third floor.

10

Alicia

Oct 14, 2025

·

Stayed 1 night

The hotel had great parking. Check in was easy. Erica was professional and friendly and very helpful. The room was clean, comfortable and had everything we needed including a small kitchen. The wake up call was on time as was our 430 shuttle service. Great place, across from the airport.

10

Stacey

Jun 11, 2025

·

Stayed 1 night

Nice room, quiet, clean and shuttle to the airport.

10

Lynn

May 16, 2023

·

Stayed 1 night

Good place to stay near airport. Complimentary transport to and from airport. I got a ride at 530 am. Walking distance to several restaurants. Good free coffee in lobby area.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many guests found rooms very clean, while others reported dirty bathrooms, smoke odors, and trash or dirt in hallways and elevators.

Related guest reviews

4

Anthony

Oct 3, 2025

·

Stayed 1 night

Extremely slow and unprofessional check-in by the staff. Room smelled like smoke. Shower not clean.

6

Nicole

Sep 21, 2025

·

Stayed 2 nights

The staff was excellent. They need a better housekeeper or follow up on the person to ensure cleaning is beyond average. The tub to the shower wasn't cleaned. I didn't report it as it was a late check in and I was ready to get in and out. Thankfully I use shower shoes. Also, one of my pillow cases had red hair dye left on it, not from me. Lastly, the elevator floor remained dirty the entire weekend, that's not a good thing.

2

Virginia A

Nov 21, 2023

·

Stayed 1 night

It was filthy

6

Kelly

Sep 1, 2025

·

Stayed 1 night

Normally I would not comment if only 1-2 issues, but several items (maintenance related mostly) did need addressed... First, on the positive side: room decor was modern & lovely; the bed was very cozy... a bag of trash had been left under the kit sink, along with a drink in the fridge; #2) the glass in bathroom wasn't wrapped and when I inspected it closer, it had obvious residue of having been used; #3) the ice machine in freezer didn't work; #4) the mini microwave smelled like it might be close to catching fire when ran only 1 minute in am to warm coffee; and finally #5) the room I was given was directly across from guest laundry and the noise of the door latching as people accessed the area was somewhat annoying, although I tried to buffer the noise by placing a rolled towel along door base and slept with ear plugs. (I know to request a quieter room location in the future!) *items#1-3 were reported to the front desk attendant upon departure.

10

Krystle

Aug 12, 2025

·

Stayed 1 night

Very clean, quiet, and comfortable

10

Cheryl

Jul 11, 2025

·

Stayed 3 nights

The room is beautiful and extremely comfortable. I’m positive it’s the cleanest of any hotel, Inn, Suites I’ve ever stayed in. And quit I couldn’t hear the airport which it was close to. I couldn’t hear the people in the rest of the building.

4

Jennifer

Jan 23, 2025

·

Stayed 2 nights

The bathroom was disgusting, dirty, hair all over the towels ans in the tub. Floor was dirty with hair and looked like it had not been cleaned. The actual room was ok, but nothing makes up for a gross bathroom. There was dirt and mud in the hallway leading to the room.

10

Dana

Oct 9, 2025

·

Stayed 1 night

Room was extremely clean & comfortable. My second time there & will stay again in the future.

2

Rocio

Aug 16, 2025

·

Stayed 2 nights

Someone clearly smoked in that room. Room bathroom has nail clippings and hair clippings all over the place. My daughter and I did not shower there as the shower looked disgusting. I asked for another room for my second night which thankfully they did.

10

Ira

Nov 12, 2025

·

Stayed 4 nights

Checkin was quick and efficient. Room was clean and neat. The furnishings were very comfortable.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and comfortable with full kitchens, suitable for short or extended stays. Recurring issues include broken fixtures, tricky doors or AC, worn furnishings, and noise from other guests or pets.

Related guest reviews

10

Susan

Aug 28, 2025

·

Stayed 1 night

My room was clean, I received quick service when s couple of light bulbs needed to be changed, and the room setup and amenities were unique including a full-size refrigerator, dishwasher, and a 2- burner, smooth top stove on the kitchen area counter. I would stay here again.

10

Kristie

Apr 11, 2023

·

Stayed 1 night

This was a very spacious, clean and comfortable stay. Everything you could need from a suite was at your fingertips. Staff was extremely friendly and helpful! The place was spotless. Very close to airport and restaurants. Felt like a safe area. These rooms would be ideal for an extended stay. Free laundry room was ideal for washing up clothing after a business trip so I could simply return home and unpack.

6

Jeanette

Jul 10, 2025

·

Stayed 2 nights

We stay at a lot of Candlewood Suites. When we went to our room the door would not open. The desk clerk had to use her body to push the door open. We asked for a room with a door easier to open and was told this was fine. Inside I had to use my body weight to pull the door open. The next morning I requested maintenance and they attempted to fix it. After a couple of openings and closings it was back to the same issue. The AC didn't work unless you put it on 60 and hope your room was get to 70 before it kicked off and had to be turned off and on again. There were other small issues. This Candlewood does not compare to others we have stayed in over the years.

8

Robert

Oct 15, 2023

·

Stayed 7 nights

A little noisy from surrounding rooms. Carpet needs cleaned. Tile needs to be deep cleaned. Toilet seat broke. Toilet tank top mismatched. Doesn’t fit tank. Shower wall had several large cracks. PTAC air conditioner filters filthy ( I washed the filters in the sink). Refrigerator ice maker broke. Ice bin cracked on bottom.

10

Barbara

Aug 2, 2025

·

Stayed 1 night

Nice kitchen setup with full size fridge. Nice comfortable bed and pillows.

10

chelsey

Oct 8, 2023

·

Stayed 1 night

Hotel was very clean - I was pleasantly surprised. Very roomy. Comfortable bed. Big desk area and full sized refrigerator

6

Tammy

Nov 11, 2024

·

Stayed 2 nights

Couple traveling to football game. Property felt safe; parking lot was well lighted. Nice lobby and good coffee. Clearly an older property, but we were okay because we were only there to sleep. Mattress needed to be replaced !!! It was terribly worn out. Chair in the room was old and gross; room would have seemed nicer with no chair as opposed to the one that was worn and mismatched cushion replacement. We booked late and arrived late so maybe we got the last and worst room. Honestly, I would stay again and hope for a better room just based on the feeling of safety.

6

Theresa

Jan 15, 2025

·

Stayed 1 night

It was clean and big, with cook top, full refrigerator, microwave and coffee machine, sink. The thermostat did not work but the window AC unit worked fine. The shower was nice but I ran out of hot water before a regular length shower ended. I was on the 2nd floor and literally, all night long, it sounded like the people above me were moving furniture. At one point, something hit the floor so hard it sounded like somebody dropped a barbell. I could hear a child running back and forth across the floor. It went on from 10 pm to 2 am, when I had to get up to catch an early flight. I did not complain to the desk as it wasn’t their fault. I used their hotel parking and their shuttle to and from the airport. The hotel's shuttle was on time and extremely convenient, and cheaper than airport parking. I highly recommend this hotel for taking trips out of Knoxville airport. Just make sure you get a room on the third floor.

10

Alicia

Oct 14, 2025

·

Stayed 1 night

The hotel had great parking. Check in was easy. Erica was professional and friendly and very helpful. The room was clean, comfortable and had everything we needed including a small kitchen. The wake up call was on time as was our 430 shuttle service. Great place, across from the airport.

2

deborah

Oct 1, 2025

·

Stayed 1 night

There was a huge bug in my room, the bathroom door didn’t close. The kitchen drawer wouldn’t stay closed. It has seen better days. It looked nothing like the pictures. I had to wait for the clerk to return from picking somebody up and when she came in with the other person, instead of asking me if I was checking in, she checked in the other lady and afterwards asked if I was checking in. She wasn’t friendly or apologetic about over looking me. When I checked out, the morning staff had me waiting also, but she did apologize and was very friendly.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, with smooth check-ins, timely wake-up calls, and reliable shuttle drivers. A few guests experienced slow or unprofessional front-desk service, key failures, or billing/receipt problems.

Related guest reviews

10

Linda

Aug 13, 2025

·

Stayed 1 night

Wendy was very sweet and helpful last nigjt, as well as the young man at the desk that made sure I had everything I needed.

4

Anthony

Oct 3, 2025

·

Stayed 1 night

Extremely slow and unprofessional check-in by the staff. Room smelled like smoke. Shower not clean.

10

Rosie

Oct 17, 2025

·

Stayed 1 night

Staff was super friendly

10

Kathleen

Aug 11, 2025

·

Stayed 1 night

Staff was extremely kind and friendly. Easy to vavigate through lobby. Room was quiet and felt safe. Definitely would stay here again.

4

John

Oct 18, 2025

·

Stayed 1 night

When we checked in the keys we were given didn’t work! Had to go back and get them remade! Then when we checked out they couldn’t give us a receipt!!!!! Seriously poor management at the front desk!!

6

Michelle Lee

Jun 27, 2024

·

Stayed 6 nights

I rate this as an average property if want clean towels you literally need to ask as we were told after they said to put outside our door and they would replenish one washer worked out of 4 and 2 dryers out of 4 there’s was actually one front desk person who really went above and beyond her name was Makayla there’s was another young lady who was also very helpful I never received her name but maybe African American or Spanish these two were incredibly nice when I found feces in one of the washers and told the front desk to the night person she didn’t want to do anything cause her words were I’m off the clock very un professional and to be honest I was turned off by her attitude she was worried too much about going out to smoke rooms were clean though

10

Jessica

Feb 23, 2025

·

Stayed 1 night

I'm local, but due to snow, I decided to stay at the airport. Nice clean room, comfortable bed. Friendly staff. Transportation to the airport was on-time, extended parking was very affordable.

10

Nichole

Jun 19, 2025

·

Stayed 1 night

Great friendly staff!!

10

Alicia

Oct 14, 2025

·

Stayed 1 night

The hotel had great parking. Check in was easy. Erica was professional and friendly and very helpful. The room was clean, comfortable and had everything we needed including a small kitchen. The wake up call was on time as was our 430 shuttle service. Great place, across from the airport.

2

deborah

Oct 1, 2025

·

Stayed 1 night

There was a huge bug in my room, the bathroom door didn’t close. The kitchen drawer wouldn’t stay closed. It has seen better days. It looked nothing like the pictures. I had to wait for the clerk to return from picking somebody up and when she came in with the other person, instead of asking me if I was checking in, she checked in the other lady and afterwards asked if I was checking in. She wasn’t friendly or apologetic about over looking me. When I checked out, the morning staff had me waiting also, but she did apologize and was very friendly.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Very convenient to the airport with an easy shuttle and walkable restaurants nearby; several guests felt the area and parking were safe and well lit. One review found the setting less appealing with limited access.

Related guest reviews

10

Cassandra

Aug 6, 2025

·

Stayed 1 night

Convenient close to the airport when flight got delayed and canceled

10

Larry

Aug 16, 2025

·

Stayed 3 nights

Close to airport and close to restaurants I was previously a part owner.Wendy’s,Applebee’s,and Texas Roadhouse over thel last 47 years.

6

Danilo

May 11, 2024

·

Stayed 1 night

These days with most hotels providing breakfast, we were surprised to find out this hotel did not. In fact, I'm not sure why I chose this hotel. It's in a poor location and access to our room was very limited because of the way it's built right up next to another hotel.

10

Jessica

Feb 23, 2025

·

Stayed 1 night

I'm local, but due to snow, I decided to stay at the airport. Nice clean room, comfortable bed. Friendly staff. Transportation to the airport was on-time, extended parking was very affordable.

8

Shannon

Feb 18, 2025

·

Stayed 1 night

Room was great. Hotel halls were dirty from pipeline workers staying there also. The staff was super nice and lobby was clean. Overall was great. We always stay here because we have never had any issues. Its safe and very well lit outside. It always provides the comfronts of home.

10

Kathleen

Aug 4, 2025

·

Stayed 1 night

Very convenient location and excellent room!

6

Tammy

Nov 11, 2024

·

Stayed 2 nights

Couple traveling to football game. Property felt safe; parking lot was well lighted. Nice lobby and good coffee. Clearly an older property, but we were okay because we were only there to sleep. Mattress needed to be replaced !!! It was terribly worn out. Chair in the room was old and gross; room would have seemed nicer with no chair as opposed to the one that was worn and mismatched cushion replacement. We booked late and arrived late so maybe we got the last and worst room. Honestly, I would stay again and hope for a better room just based on the feeling of safety.

10

Alicia

Oct 14, 2025

·

Stayed 1 night

The hotel had great parking. Check in was easy. Erica was professional and friendly and very helpful. The room was clean, comfortable and had everything we needed including a small kitchen. The wake up call was on time as was our 430 shuttle service. Great place, across from the airport.

8

James

Apr 25, 2025

·

Stayed 1 night

Solid spot to stay near the airport

10

Lynn

May 16, 2023

·

Stayed 1 night

Good place to stay near airport. Complimentary transport to and from airport. I got a ride at 530 am. Walking distance to several restaurants. Good free coffee in lobby area.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

One review noted there is no free breakfast, while lobby coffee was appreciated. On-site food options seem limited, and one guest wanted healthier choices.

Related guest reviews

10

Samuel

Jul 29, 2025

·

Stayed 1 night

Appreciate that the Hotel put me up at short notice after my flight was canceled. Nice staff. Limited dining options nearby mostly junk food. Hotel should have healthier options on site.

6

Danilo

May 11, 2024

·

Stayed 1 night

These days with most hotels providing breakfast, we were surprised to find out this hotel did not. In fact, I'm not sure why I chose this hotel. It's in a poor location and access to our room was very limited because of the way it's built right up next to another hotel.

6

Tammy

Nov 11, 2024

·

Stayed 2 nights

Couple traveling to football game. Property felt safe; parking lot was well lighted. Nice lobby and good coffee. Clearly an older property, but we were okay because we were only there to sleep. Mattress needed to be replaced !!! It was terribly worn out. Chair in the room was old and gross; room would have seemed nicer with no chair as opposed to the one that was worn and mismatched cushion replacement. We booked late and arrived late so maybe we got the last and worst room. Honestly, I would stay again and hope for a better room just based on the feeling of safety.

10

Lynn

May 16, 2023

·

Stayed 1 night

Good place to stay near airport. Complimentary transport to and from airport. I got a ride at 530 am. Walking distance to several restaurants. Good free coffee in lobby area.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $93	2 $97	3 $112	4 $112	5 $112	6 $169	7
8 $89	9 $111	10 $88	11 $108	12 $107	13 $104	14 $103
15 $103	16 $98	17 $104	18 $90	19 $110	20 $175	21 $188
22 $82	23 $76	24 $76	25 $80	26 $76	27 $91	28 $84
29 $76	30 $70

Candlewood Suites Knoxville Airport-Alcoa by IHG

Prices for Candlewood Suites Knoxville Airport-Alcoa by IHG

Monthly average prices

About this property

Location

Room options

Studio Suite, 1 Queen Bed, Mobility Accessible (Communications)

Studio Suite

Suite, 1 Bedroom (Living Area)

Studio Suite, 2 Double Beds

Studio Suite, 1 King Bed

Studio Suite, 1 Queen Bed

Studio Suite, 2 Double Beds, Accessible (Communications)

Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications, Mobility)

Suite, 1 Bedroom, Accessible Bathtub (Communications, Mobility)

Guest reviews of Candlewood Suites Knoxville Airport-Alcoa by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites Knoxville Airport-Alcoa by IHG

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30 $134	31 $119