Heart House, NEC

Peaceful area, very clean pod and ample parking

Lovely house and very clean with wonderful themed rooms. Whole venue was beautiful and staff very friendly and helpful. Would definitely return.

Great restaurant, lovely staff and simple and easy

240v cables without connector is freely roaming under the bed. Smoke from fan under sink. Crack sink, rotten stairs to the Shepard wagon, no path from carpark and charged for drinks that were included in the food vouchers. And the mattress wad disgusting with springs poking through. I’ll never go back.

Clean room apart from bathroom mat had not been changed and was dirty. Good parking, friendly staff. We stayed in room 6 and the family in room 9 came back at 11.30pm having a loud and shouty argument which sounded like they were in our room which woke us and lasted for about 25 minutes and then their toddler screamed and screamed constantly for over 2 hours and you could still hear the parents shouting at each other and swearing, finally got to sleep around 2.30am when room 9 went quiet, ruined our stay.