Name: Hostal El Pilar
Address: Carretas, 13, Sol, Madrid, Spain, Madrid, Province Of Madrid, ES
Price range: $110–$317 per night
Rating: 7.9

What guests think

Hostal El Pilar draws praise for its unbeatable central location by Puerta del Sol, walkable access to major sights and metro, and generally clean, simple rooms, balanced by frequent notes about compact spaces and occasional street or corridor noise.

Staff are widely described as friendly and helpful, though several guests reported rude interactions or poor responses to issues such as air conditioning or booking changes. Rooms are basic and often very small, with tiny showers and limited in room amenities; some appear newly refurbished while others look dated, and Wi‑Fi can be weak away from reception. Situated on a pedestrian street, vehicle drop off can be tricky, and internal stairs or small lifts may challenge those with luggage. A practical, budget friendly base for sightseeing if you value location over space and extras.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic, with no breakfast and limited in room amenities such as hairdryers, irons, or fridges; laundry was reported unavailable despite being listed. A small lift and some stairs are involved, a paid safe is offered, and pedestrian access can complicate drop off.

Related guest reviews

8

Boris

Jul 20, 2024

·

Stayed 3 nights

On a good side: Very friendly and responsive staff. Room was very clean, bed was good. Location is awesome. On a bad side: Wi-fi doesn’t exist there. Laundry is declared but not available, it was critical for us when we made the choice.

8

Samille

Oct 26, 2023

·

Stayed 2 nights

Excelente localização, porém como a rua é de pedestres, não se pode chegar ou sair de táxi, temos que caminhar com as malas por um quarteirão, aproximadamente. Possui elevador, mas alguns trechos com escada. Porém, fomos muito bem recebidas e o staff ajudou com as malas até o quarto. Não oferece café da manhã, mas há locais próximos. Recomendo.

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10

Steven

Jun 13, 2025

·

Stayed 2 nights

El hostal está localizado en el segundo piso y me tomó unos minutos poder localizar el timbre para acceder a la recepción. El hostal se encuentra en buenas condiciones y la habitación fue acogedora. Localización estratégica muy cerca del Metro. Tenga en cuenta que la caja de seguridad es manejada por un tercero y cada vez que la utilices debes pagar un euro (una caja bastante arcaica), la misma no estaba asegurada contra un objeto fijo; si alguien accede a la habitación puede sencillamente llevarse la caja. No se si es algo común en hostales, pero éste utiliza llaves tradicionales para acceder a la habitación y me pidieron que la dejara en la recepción siempre antes de salir (algo que prefería no hacer). No obstante, me gustó la localización, el trato y las condiciones de este hostal y volvería a hospedarme en una futura ocasión.

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8

Christine

May 29, 2025

·

Stayed 1 night

If your room is up the steps from Checkin to a higher floor they open the elevator if you need for your luggage. Short walk to taxi stand. 24 hour access. Friendly, safe, small rooms and tiny bathrooms but quiet,private, very clean and accommodating if you are looking for an inexpensive hostel right off SOL. A/C works great.

10

Martin

Jul 11, 2025

·

Stayed 2 nights

We enjoyed our stay. Alfredo was a great front desk host and gave us great directions to find our way around. We arrived early. Our room was not quite ready so they stored our luggage while we went and ate lunch. Then we were able to get in to our room early. Our room was clean and comfortable. It was also very quiet. This room was a perfect location. We could walk to Retiro Park and the Palacio Real and everywhere in between. There were many food options very nearby. The Sol metro station is just a 2 min walk- if that. FYI- if using an uber or taxi- be aware that a lot of times the street is blocked to traffic except police and deliveries. You will need to meet/leave the taxi/uber at the corner- it is not far at all though.

6

Zuleyma

Mar 14, 2025

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Stayed 1 night

En general el hospedaje estuvo bien. Para una o dos noches es recomendable, pero tiene sus detalles, como que por hacer check in antes nos cobraron varios euros. Otro detalle que no me gustó es que no tenía secadora y la bañera es un poco riesgosa porque es una tina y no tiene barandal para agarrarse al salir. Tambien las paredes estan un poco sucias y había polvo en la mesita de noche. Si van con personas adultas mayores ese sería un detalle importante. Los puntos a favor es que las camas y almohadas son cómodas, El espacio es suficiente y la ubicación fue maravillosa. A pocos minutos a pie hay muchos lugares de interés.

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8

Darko

Nov 9, 2024

·

Stayed 3 nights

The place is in good location, they don't have ironing for clothes, you must to leave the key on the reception.

4

Salha nuha

Aug 31, 2024

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Stayed 1 night

The place is very plain if you are looking for just to sleep then it’s ok but nothing else (no breakfast, no iron, no hair dryer, no minim fridge, not even a lobby to sit in to do some work and meet up) plain just a bed and a bathroom that’s it I wouldn’t stay there again Yes it’s convenient as a location but not if you have a car

6

Gladys

Sep 30, 2024

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Stayed 2 nights

El hostal está bien ubicado, pero es un edificio muy viejo. Escuchas toda clase de ruidos y si vas en familia, tendrás que hacer varios viajes en el elevador para entrar y salir, ya que solo caben 3 personas

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2

AMRESH

Oct 7, 2025

·

Stayed 5 nights

Excellent location. Terrible service. Dangerous stairs. The staff were unhelpful and rude. The stairs are hard to navigate. The stairs do have handrails but there is a wall touching the handrails - it is not possible to grab the handrails as a result. The location is very good and you can walk to most locations in Madrid.

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Cleanliness

Generally clean and tidy, with many guests praising housekeeping. Some noted worn or poorly maintained bathrooms, stained bedding, rust or damp spots, and an isolated bedbug report.

Related guest reviews

2

Yadel

Jul 13, 2025

·

Stayed 8 nights

Hola, este hotel no es ni remotamente lo que usted espera, ni lo que se ve en las fotos que hay en Expedía, para empezar el baño de la Hab estaba muy pequeño y el toilet suelto, no se podía hacer necesidades en el, es casi imposible bañarse en ese lugar ya que la bañera es extremadamente pequeña con una cortina de muy mala calidad, el aire en muy mal estado, el control del TV prácticamente inoperable, el control del aire roto y funcionaba cuando quería, las sábanas y la cubre cama sucia el día que llegamos tuve que pedirle a la señora que la cambiara, y para rematar existe moho producto de la humedad en algunas áreas de la Hab. Pero lo peor de todo es el ruido que hay toda la noche proveniente de otras habitaciones y la calle , es imposible dormir , estuvimos casi 9 días sin poder dormir. Yo no soy una persona exigente, pero este lugar no lo recomiendo di para nada.

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10

Roger

Nov 20, 2025

·

Stayed 4 nights

The location is perfect for visiting the historic center of Madrid. Even though it is along a busy pedestrian street, I heard no noise from the street in my room. The room was perfectly clean and comfortable and the daytime receptionist was friendly and offered good advice on local restaurants.

10

Alfredo

Jul 19, 2025

·

Stayed 2 nights

Excelente ubicación, limpieza muy bien, todo bien la recomiendo

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10

Rodrigo

May 13, 2025

·

Stayed 1 night

Limpio. Y todo perfecto. Esta ubicado estratégicamente bien.

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2

OSCAR ALEJANDRO

Jan 13, 2025

·

Stayed 1 night

La habitacion tenia chinches. Le faltaba limpieza

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2

Patricia

Aug 31, 2025

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Stayed 2 nights

Very shabby overall. Old and stained bedspread. Loud, no soundproofing, WiFi does not work in rooms. Not kept up at all. Extremely small room and shower. Staff not helpful.

10

Jose

Sep 15, 2025

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Stayed 2 nights

Habitacion muy limpia. Facil acceso. La cama muy comoda. La regadera muy buena. El cuarto es pequeño.

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10

Belu

Mar 4, 2023

·

Stayed 1 night

Limpio, cómodo.

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10

Michael

Jun 12, 2025

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Stayed 2 nights

I was presently supprised how clean this place was. Great location, it better priced than any other hostel. We had a private bathroom which seemed new and modern. Great shower and Ac kept us cool at night.

4

Christine

Oct 26, 2025

·

Stayed 4 nights

Beaucoup de bruit, intérieur et extérieur. Les chambres sont très vielles et la douche avait des points de rouille dedans...

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Rooms

Rooms are compact with very small, awkward bathrooms and limited storage or amenities; layouts can be narrow or L shaped. Noise from corridors or the street and weak Wi‑Fi in some rooms were recurring concerns, though a few rooms appear refurbished.

Related guest reviews

8

Steven Lorenzo

Sep 23, 2025

·

Stayed 5 nights

Great location and helpful, friendly staff. Right in historic heart of Madrid within 20 minute walk in any direction to key sights. Veryclean room. Only down side was our room was little narrow and laid out in awkward L-shape. Also, no microwave or coffee maker or small fridge was provided in room. Those items would have made the stay perfect. Otherwise, great building and location and friendly staff. Mil gracias!

4

Tolga

Sep 5, 2025

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Stayed 3 nights

Great Location , Helpful Staff. But other than those, It wasn't a good experience. Rooms are from 1980s. Everything is old. No technology involved with this place. The bed was very uncomfortable. Wifi was weak. I stayed in a single room. So It was extra extra tiny room. Other rooms might be little larger but I don't really suggest anyone to stay in that single room if you don't have to.

8

Yolanda P.

Sep 24, 2025

·

Stayed 3 nights

Personnel super friendly and helpful. Located 3 minutes walking to El Sol metro. All principal attractions are at walking distance. The only issue are thin walls are thin . You can hear people coming to the lobby

2

Patricia

Aug 31, 2025

·

Stayed 2 nights

Very shabby overall. Old and stained bedspread. Loud, no soundproofing, WiFi does not work in rooms. Not kept up at all. Extremely small room and shower. Staff not helpful.

8

Laura

Apr 23, 2025

·

Stayed 2 nights

El hostal está muy bien ubicado, el único problema es que el wifi solo es funcional en la planta baja y el 1er piso

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8

Linda

May 12, 2025

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Stayed 4 nights

We had a two room suite for the three of us and it was very comfortable. However, the bathroom was very extremely small. The rooms were clean. The location was convenient to many attractions and we walked almost everywhere we went in Madrid.

8

Donald A

Apr 21, 2025

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Stayed 2 nights

Excellent staff was very friendly and helpful. Great water pressure and plenty of hot water. Very clean and plenty of electrical outlets. Extra blankets were very helpful. It is right next to square where big easter parade ended, but we were shielded from outdoor noises. Location is incredible! We loved that. There were two drawbacks. The first was that we heard people walking on stairs quite frequently in middle of night. The second was the awkward bathroom. Toilet sits in tight area and you have to sit sideways. The sink has a shelf mounted right above it that prevents you from being able to easily wash your face or spit out toothpaste. And the shower is in a tight space with the hot/cold handle placed where it is very easy to bump and turn off, make it all cold, or make it all hot. All in all, the apartment is fine, but unless the bathroom was remodeled, we would opt to try a different hotel.

8

Nicola

Mar 21, 2024

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Stayed 2 nights

Staff were very helpful and friendly and my stay was good overall. My room was very small, especially the bathroom, and airless (no window).

6

Alexie

May 29, 2025

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Stayed 3 nights

Place pretty , clean but is loud ! Can heard all my next room guest . Didn’t test well during my stay ! I heard everyone’s phones alarm

8

Nina

Jun 26, 2024

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Stayed 4 nights

I’m not adverse to a smaller room but… the shower stall was barely 2’ square! Getting in and out was a squeeze. Bending over near impossible. If I had been a larger guy there would have been no way to take a shower.

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Service

Many reviewers found the team friendly, helpful and available 24 hours, with easy luggage storage. Several others cited rude or unhelpful interactions, limited English, and slow or ineffective responses to problems or special requests.

Related guest reviews

10

Roger

Nov 20, 2025

·

Stayed 4 nights

The location is perfect for visiting the historic center of Madrid. Even though it is along a busy pedestrian street, I heard no noise from the street in my room. The room was perfectly clean and comfortable and the daytime receptionist was friendly and offered good advice on local restaurants.

4

Reginaldo

May 29, 2023

·

Stayed 2 nights

Atendimento truculento da recepcionista !! Praticamente determinou sair antes do horário de saída!!descortesia total!! Quarto pequeno e ar condicionado sem funcionamento.

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10

Lucy

Mar 28, 2025

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Stayed 2 nights

Very attentive staff, clean towels and sheets, kindly accommodate our luggage before checking in and after checking out.

10

Sharon

May 25, 2023

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Stayed 4 nights

Position is fantastic. Basic, but we knew that when we booked being a hostal. Everything you actually need was there. Clean and tidy, cleaners good. All staff very friendly and helpfull. We enjoyed our stay.

8

Elsje

Jun 11, 2023

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Stayed 1 night

PROS: Great, awesome location! Gentleman working the desk in the morning was very friendly and helpful. Clean room. CONS: The woman at the desk at check-in was HORRIBLE. Very rude, unpleasant, unfriendly, NO smile ever. She started my first Madrid experience on a negative note. She made me regret booking at this location. Room was on the small side, especially the bathroom, but for one night was perfect. (The hotel street is not accessible by vehicle. You will have to hand carry luggage down that street. No big deal if it's not raining, whch it was.)

6

Yoshimichi

Oct 20, 2024

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Stayed 4 nights

Communication was kind of difficult with receptionist which means limited information from hotel. Need English speaking receptionist.

10

Andre

Jun 12, 2025

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Stayed 1 night

great location and service, clean and basic, good value

10

ROY

Oct 22, 2024

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Stayed 1 night

The staff is exceptionally kind and helpful. Very convenient location . Safe and clean

2

AMRESH

Oct 7, 2025

·

Stayed 5 nights

Excellent location. Terrible service. Dangerous stairs. The staff were unhelpful and rude. The stairs are hard to navigate. The stairs do have handrails but there is a wall touching the handrails - it is not possible to grab the handrails as a result. The location is very good and you can walk to most locations in Madrid.

8

Yoshimichi

Sep 16, 2025

·

Stayed 2 nights

staf need more .English ability and comunication skills.

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Location

Exceptionally central by Puerta del Sol and minutes from metro, shops and major sights, making the city easy to explore on foot. Being on a lively pedestrian street brings some nighttime noise and limits direct taxi or car access.

Related guest reviews

8

Samille

Oct 26, 2023

·

Stayed 2 nights

Excelente localização, porém como a rua é de pedestres, não se pode chegar ou sair de táxi, temos que caminhar com as malas por um quarteirão, aproximadamente. Possui elevador, mas alguns trechos com escada. Porém, fomos muito bem recebidas e o staff ajudou com as malas até o quarto. Não oferece café da manhã, mas há locais próximos. Recomendo.

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10

Hiram

Nov 28, 2025

·

Stayed 2 nights

Localização perfeita, equipe ótima, preço justo

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10

Kathleen

Jun 29, 2025

·

Stayed 2 nights

Very well located with a lot of things to do. Rooms were a bid small for a family of 3 but having the private room with bathroom in a hostal was a plus. Close to metro and walkable areas. AC and tv in the room.

10

Laura

Jul 10, 2025

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Stayed 5 nights

Great location!!!

10

Francisco René

Sep 11, 2025

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Stayed 5 nights

A unos pasos de Puerta del Sol, Tiendas, restaurants, meteo

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10

José Henrique

Jun 29, 2025

·

Stayed 3 nights

Amzing location!

8

Adolfo

Nov 5, 2024

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Stayed 3 nights

The property is a few steps away from Puerta del Sol, close to many of Madrid’s main attractions within walking distance, same as Sol’s Metro station. We stayed in two different rooms, they were quite small but clean and confortable. Since it’s in front of a busy street with bars and restaurants, it was a bit noisy to the point we woke up in the middle of the night once.

10

Jennifer

Jul 25, 2025

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Stayed 3 nights

It was nice and in the heart of the center

10

Alberto

Jun 15, 2025

·

Stayed 2 nights

Muy céntrico, habitación silenciosa.

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10

Martin

Jul 11, 2025

·

Stayed 2 nights

We enjoyed our stay. Alfredo was a great front desk host and gave us great directions to find our way around. We arrived early. Our room was not quite ready so they stored our luggage while we went and ate lunch. Then we were able to get in to our room early. Our room was clean and comfortable. It was also very quiet. This room was a perfect location. We could walk to Retiro Park and the Palacio Real and everywhere in between. There were many food options very nearby. The Sol metro station is just a 2 min walk- if that. FYI- if using an uber or taxi- be aware that a lot of times the street is blocked to traffic except police and deliveries. You will need to meet/leave the taxi/uber at the corner- it is not far at all though.

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Dining

Not enough information in reviews.

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Month	Average price
January	$78
February	$85
March	$97
April	$128
May	$141
June	$138
July	$97
August	$105
September	$154
October	$165
November	$122
December	$108

Su	Mo	Tu	We	Th	Fr	Sa
				1 $147	2	3
4 $195	5 $231	6 $290	7	8 $201	9	10
11	12 $139	13 $160	14 $156	15 $157	16	17
18 $154	19 $162	20 $142	21 $146	22 $198	23	24
25 $243	26 $159	27 $143	28 $140	29 $138	30	31

Hostal El Pilar

Prices for Hostal El Pilar

Monthly average prices

About this property

Location

Room options

Quadruple Room

Double Or Twin Room

Triple Room

Single Room

Guest reviews of Hostal El Pilar

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Hostal El Pilar

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $119	22 $165	23 $146	24 $197	25 $282	26 $317
27 $145	28 $120	29 $110	30 $143