Best Western The Grand Hotel Hartlepool
$88
/ night
Avg. for October
Prices for Best Western The Grand Hotel Hartlepool
Select dates to see prices and availability
$88
/ night
Avg. for October
Monthly average prices
Nightly prices at Best Western The Grand Hotel Hartlepool average $64 in December, the cheapest month, and $95 in August, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $69 |
| February | $75 |
| March | $80 |
| April | $80 |
| May | $74 |
| June | $83 |
| July | $81 |
| August | $95 |
| September | $94 |
| October | $88 |
| November | $67 |
| December | $64 |
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Oct · $88
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Most expensive: August (~$95)
Cheapest: December (~$64)
About this property
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and wedding services.
Amenities
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and wedding services.
Business amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and laundry facilities. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Dining
Satisfy your appetite for dinner at The Grand Reastaurant, a restaurant which specializes in British cuisine, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 7 AM to 9:30 AM and on weekends from 8 AM to 10 AM for a fee.
Rooms
Make yourself at home in one of the 48 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have deep soaking bathtubs and rainfall showerheads. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Location
With a stay at Best Western The Grand Hotel Hartlepool, you'll be centrally located in Hartlepool, just a 5-minute walk from Hartlepool Art Gallery and 5 minutes by foot from Milll House Leisure Centre. This hotel is 26.7 mi (43 km) from North York Moors National Park and 0.3 mi (0.5 km) from Victoria Park.
What's nearby
Hartlepool Art Gallery(0.2 miles)
Milll House Leisure Centre(0.3 miles)
Victoria Park(0.3 miles)
Hartlepool Maritime Experience(0.5 miles)
Museum of Hartlepool(0.5 miles)
Monkey Statue(0.9 miles)
Ward Jackson Park(1.3 miles)
Summerhill Visitors Centre(1.7 miles)
Summerhill Country Park(1.7 miles)
Seaton Carew Beach(2.3 miles)
North Sands(2.3 miles)
Hartlepool Docks(2.3 miles)
Fish Sands(2.6 miles)
Seaton Carew Golf Club(2.8 miles)
Heugh Battery Museum(2.8 miles)
The nearest major airport is Durham (MME-Teesside Intl.)(23.1 miles)
Parking
Restaurant
Non-Smoking Rooms
Dry Cleaning
Housekeeping
Banquet Facilities
Location
Swainson Street, England, United Kingdom
Hartlepool Art Gallery (0.2 miles)
Milll House Leisure Centre (0.3 miles)
Victoria Park (0.3 miles)
Hartlepool Maritime Experience (0.5 miles)
Museum of Hartlepool (0.5 miles)
Monkey Statue (0.9 miles)
Room options
2
Family Room, Multiple Beds
1 Full Bed
and 1 Twin Bed
Sleeps 2
HeatingWi-Fi (Free)Deep Soaking Bathtub
1
Suite, 1 Double Bed
1 Full Bed
Sleeps 2
HeatingWi-Fi (Free)Deep Soaking Bathtub
1
Standard Room, 1 Double Bed
1 Full Bed
Sleeps 2
HeatingWi-Fi (Free)Deep Soaking Bathtub
2
Superior Room, 1 Double Bed
1 Full Bed
Sleeps 2
HeatingWi-Fi (Free)Deep Soaking Bathtub
2
Standard Room, 2 Twin Beds
2 Twin Beds
Sleeps 2
HeatingWi-Fi (Free)Deep Soaking Bathtub
2
Standard Room, 1 Twin Bed
1 Twin Bed
HeatingWi-Fi (Free)Deep Soaking Bathtub
Guest reviews of Best Western The Grand Hotel Hartlepool
7.5
Good
Based on 405 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews of Best Western The Grand Hotel Hartlepool, guests praise friendly staff, central location, and often spacious rooms, while noting mixed cleanliness, inconsistent heating and hot water, maintenance niggles, and occasional noise from the street or bar.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
Across recent reviews of Best Western The Grand Hotel Hartlepool, guests praise friendly staff, central location, and often spacious rooms, while noting mixed cleanliness, inconsistent heating and hot water, maintenance niggles, and occasional noise from the street or bar.
Several reviews mention limited or awkward parking and periodic lift outages during works. Breakfast is generally well liked and the Mumbai restaurant downstairs earns frequent praise, though a few diners found drinks or hot items inconsistent. Expect a central, no-frills stay with helpful staff and variable room quality.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
Parking is limited or awkward, and the lift was occasionally out during works. The bar service was unreliable, with closures or lack of stock noted.
Related guest reviews
2
SHIRLEY
May 6, 2024
·
turned up after being assured there was disabled access only to find out it was a fire exit that was blocked up with tables and other furniture,the member of staff on didnt even know it was there,had a fight to get refund as could not get in and had to stay at travelodge which was an extra £30 from what we had paid for this room,area around was not looking safe and hard to fathom where parking was.
turned up after being assured there was disabled access only to find out it was a fire exit that was blocked up with tables and other furniture,the member of staff on didnt even know it was there,had a fight to get refund as could not get in and had to stay at travelodge which was an extra £30 from what we had paid for this room,area around was not looking safe and hard to fathom where parking was.
6
Ashley
Sep 8, 2025
·
Stayed 1 night
Ok place to stay lack of secure parking
Ok place to stay lack of secure parking
6
richard kevin
May 12, 2025
·
Stayed 2 nights
Small room was clean but needs attention. Kettle has wiring problem . Sink taps drip . Shower doors don't close, no bed side table or shelf for specs or phone. Had a third floor room and lift wasn't working. Nowhere to hang towels Room wasn't made up for second night stay. Breakfast not included. limited parking. Plus point + had a very good Indian Restaurant in Cellar area.
Small room was clean but needs attention. Kettle has wiring problem . Sink taps drip . Shower doors don't close, no bed side table or shelf for specs or phone. Had a third floor room and lift wasn't working. Nowhere to hang towels Room wasn't made up for second night stay. Breakfast not included. limited parking. Plus point + had a very good Indian Restaurant in Cellar area.
6
Nigel
Mar 26, 2025
·
Stayed 1 night
The hotel itself is great, the room was spacious and comfy, the staff on the bar were good. Parking was a pain, don't be fooled by the free parking near by they claim, they have about 15 spaces for residents, after that you're paying for it
The hotel itself is great, the room was spacious and comfy, the staff on the bar were good. Parking was a pain, don't be fooled by the free parking near by they claim, they have about 15 spaces for residents, after that you're paying for it
6
Norman
Nov 3, 2024
·
Stayed 5 nights
Poor attitude to service,bar often closed,was better last visit.Not impressed.
Poor attitude to service,bar often closed,was better last visit.Not impressed.
2
Barbara
Nov 3, 2025
·
Stayed 1 night
Quick check in. Room 202 single occupancy. Decent size bathroom. Then down hill! Instant stench of smoke hits you as you open the door. Unable to open the window due to 3 large screws securing it shut. Proceed to go to the bar to get away from the stench to be told no internet connection to connect to via contactless for a drink. So goes over to the local town centre for a walk out. Gets back to the hotel to find the neighbouring room is having a rave. Music goes on for as long as I could bare, rang down the receptionist was helpful and did give the neighbour a knock. Music eventually turned off. I know this a budget one night stay. But if you have a window that does open. You’d expect to be able to use it. Also for a hotel/pub/resturant there has been a smoking ban for years. How can the domestics not smell it? Probably nose blind to the lack of fresh air coming through the window.
Quick check in. Room 202 single occupancy. Decent size bathroom. Then down hill! Instant stench of smoke hits you as you open the door. Unable to open the window due to 3 large screws securing it shut. Proceed to go to the bar to get away from the stench to be told no internet connection to connect to via contactless for a drink. So goes over to the local town centre for a walk out. Gets back to the hotel to find the neighbouring room is having a rave. Music goes on for as long as I could bare, rang down the receptionist was helpful and did give the neighbour a knock. Music eventually turned off. I know this a budget one night stay. But if you have a window that does open. You’d expect to be able to use it. Also for a hotel/pub/resturant there has been a smoking ban for years. How can the domestics not smell it? Probably nose blind to the lack of fresh air coming through the window.
8
paul
Feb 7, 2024
·
Stayed 1 night
The parking situation is terrible. You have to be out of the car park before 07:00 or you will get a parking fine. The hotel has its own parking places, but only about 10 and these were full with the contractors vans, who are carrying out work on the hotel. I eventually found a pay car park to use.
The parking situation is terrible. You have to be out of the car park before 07:00 or you will get a parking fine. The hotel has its own parking places, but only about 10 and these were full with the contractors vans, who are carrying out work on the hotel. I eventually found a pay car park to use.
8
Jonghyun
Feb 7, 2024
·
Stayed 2 nights
It was conveniently located in the city centre and the room had everything I needed. It’s an alright hotel but there were some engineering works going on ao the lift was out of order and the room’s sound proofing was not good so you may hear some noises from others. But overall clean and comfy room so good for a short stay.
It was conveniently located in the city centre and the room had everything I needed. It’s an alright hotel but there were some engineering works going on ao the lift was out of order and the room’s sound proofing was not good so you may hear some noises from others. But overall clean and comfy room so good for a short stay.
4
Glyn
Jul 17, 2025
·
Stayed 8 nights
Run down very poorly run .No stock and didn’t seem to care about it . I stayed for over a week and they still did not have any drink . I had to go elsewhere.Will not be staying again . I can’t believe how bad this place has got
Run down very poorly run .No stock and didn’t seem to care about it . I stayed for over a week and they still did not have any drink . I had to go elsewhere.Will not be staying again . I can’t believe how bad this place has got
10
Paul
Dec 19, 2025
·
Stayed 4 nights
Clean room very helpful staff. Convenient parking
Clean room very helpful staff. Convenient parking
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: some rooms are reported as clean, while others note dusty or dirty areas, grubby bathrooms, and housekeeping oversights.
Related guest reviews
6
Maureen
Sep 20, 2025
·
Stayed 2 nights
Beautiful historic building but not as clean as it could be. Windows filthy, fan and iron in our room were extremely dirty. Fan blew dust everywhere. Bed was nice and comfy. Carpets need a deep clean. Was a grand hotel in its day and with some work could be a nice place again
Beautiful historic building but not as clean as it could be. Windows filthy, fan and iron in our room were extremely dirty. Fan blew dust everywhere. Bed was nice and comfy. Carpets need a deep clean. Was a grand hotel in its day and with some work could be a nice place again
10
Stephen
Jan 15, 2026
·
Stayed 1 night
Clean rooms great staff. But heating not the best with a very small radiator
Clean rooms great staff. But heating not the best with a very small radiator
4
callum
Jun 29, 2025
·
Stayed 1 night
Rust in kettle. Dirty towels. Very low water pressure.
Rust in kettle. Dirty towels. Very low water pressure.
4
Philip
Jan 12, 2026
·
Stayed 1 night
Double bed was a 3/4 size - heating inadequate - bathroom window broken - large deposit of dust on top of bathroom window - TV set to default payment channels
Double bed was a 3/4 size - heating inadequate - bathroom window broken - large deposit of dust on top of bathroom window - TV set to default payment channels
4
Margaret
Oct 15, 2024
·
Stayed 1 night
It was stiflingly hot on the 3rd floor as the bathroom radiator was on all the time. Luckily there was a fan but did not feel safe to use it all night. There were silver fish in the bathroom and the kettle didn’t work. The bathroom tiles were grubby and the shower didn’t drain so I was standing in an 2 inch pool of water. All in all not somewhere I’d ever choose again .
It was stiflingly hot on the 3rd floor as the bathroom radiator was on all the time. Luckily there was a fan but did not feel safe to use it all night. There were silver fish in the bathroom and the kettle didn’t work. The bathroom tiles were grubby and the shower didn’t drain so I was standing in an 2 inch pool of water. All in all not somewhere I’d ever choose again .
2
Christopher
Jan 27, 2025
·
Stayed 1 night
Second visit. Despite my better judgement, I thought I’d try once more - this time by booking a suite. I opened the door - it was huge! 4m high ceilings. And then the overwhelming smell of sewers. Went to the bathroom, ran the hot water in the sinks bath and shower. Popped the plugs in and hoped it would dissipate. Came back after dinner 2hrs later, the smell was worse. It had filled the whole room. I asked to be moved, and was moved to a standard room. I then asked for the difference to be refunded - I’d paid £90 for the suit, over the £28 for a standard - hoping for a better experience. This proved not possible, and subsequent emails have rendered no response. To add insult to injury - The room had a bin with the previous occupants teabag in and a turd in the loo. I didnt want to leave this account of my stay. If you need to stay in Hartlepool, avoid this place like the plague.
Second visit. Despite my better judgement, I thought I’d try once more - this time by booking a suite. I opened the door - it was huge! 4m high ceilings. And then the overwhelming smell of sewers. Went to the bathroom, ran the hot water in the sinks bath and shower. Popped the plugs in and hoped it would dissipate. Came back after dinner 2hrs later, the smell was worse. It had filled the whole room. I asked to be moved, and was moved to a standard room. I then asked for the difference to be refunded - I’d paid £90 for the suit, over the £28 for a standard - hoping for a better experience. This proved not possible, and subsequent emails have rendered no response. To add insult to injury - The room had a bin with the previous occupants teabag in and a turd in the loo. I didnt want to leave this account of my stay. If you need to stay in Hartlepool, avoid this place like the plague.
6
Nichola
Aug 7, 2025
·
Stayed 2 nights
We stayed here for 2 nights, but had to move from our 1st room due to broken window and kettle. We moved next door which was okay, but the cleanliness ciuld have been better. Window sills were filthy and cobwebs hanging from the ceiling above the window. Outside was quite noisy at night. We never got asked if we wanted to pay for breakfast or needed to book a table for a meal. So although its called a Grand Hotel it isnt quite that on the inside.
We stayed here for 2 nights, but had to move from our 1st room due to broken window and kettle. We moved next door which was okay, but the cleanliness ciuld have been better. Window sills were filthy and cobwebs hanging from the ceiling above the window. Outside was quite noisy at night. We never got asked if we wanted to pay for breakfast or needed to book a table for a meal. So although its called a Grand Hotel it isnt quite that on the inside.
4
Rollon
Dec 9, 2024
·
Stayed 1 night
Nobody was attending the reception desk on our arrival, we had to wait and finally found someone quite nonchalant by the bar. The room had been refurbished recently and presented well, despite the housekeeping not being their principal concern as we found some personal items from the previous occupant. The view from the room was quite concerning and the front of the hotel says it all about the cleanliness and the attention to details. The morning was a lot better with a warm welcoming lady attending the reception desk and looking after the breakfast buffet. This was well presented and of good quality.
Nobody was attending the reception desk on our arrival, we had to wait and finally found someone quite nonchalant by the bar. The room had been refurbished recently and presented well, despite the housekeeping not being their principal concern as we found some personal items from the previous occupant. The view from the room was quite concerning and the front of the hotel says it all about the cleanliness and the attention to details. The morning was a lot better with a warm welcoming lady attending the reception desk and looking after the breakfast buffet. This was well presented and of good quality.
10
Paul
Nov 29, 2025
·
Stayed 4 nights
Great large and clean room.
Great large and clean room.
4
Andrew
Dec 3, 2025
·
Stayed 1 night
Dirty dated room. Carpet absolutely filthy covered in stains . Shower just a dribble and unusable. Charge premium ptoces but brlow budget standard.
Dirty dated room. Carpet absolutely filthy covered in stains . Shower just a dribble and unusable. Charge premium ptoces but brlow budget standard.
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AI-generated summary based on recent guest reviews
Rooms
Many rooms are spacious and comfortable. Recurring issues include undersized 'double' beds, temperature and hot water problems, weak showers, broken fixtures or windows, noise, and patchy TV or Wi-Fi.
Related guest reviews
4
Jackie
Jan 5, 2026
·
Stayed 2 nights
N/A - didn’t have a meal here - No one ever serviced the room - The heaters didn’t work - you could turn the knob but the heat never turned on - The water in the shower was tepid, never hot - The TV didn’t have regular service - you had to use apps and I wasn’t logging in with my personal account.
N/A - didn’t have a meal here - No one ever serviced the room - The heaters didn’t work - you could turn the knob but the heat never turned on - The water in the shower was tepid, never hot - The TV didn’t have regular service - you had to use apps and I wasn’t logging in with my personal account.
10
Paul
Dec 12, 2025
·
Stayed 4 nights
Clean spacious room.
Clean spacious room.
4
Philip
Jan 12, 2026
·
Stayed 1 night
Double bed was a 3/4 size - heating inadequate - bathroom window broken - large deposit of dust on top of bathroom window - TV set to default payment channels
Double bed was a 3/4 size - heating inadequate - bathroom window broken - large deposit of dust on top of bathroom window - TV set to default payment channels
6
Nichola
Aug 7, 2025
·
Stayed 2 nights
We stayed here for 2 nights, but had to move from our 1st room due to broken window and kettle. We moved next door which was okay, but the cleanliness ciuld have been better. Window sills were filthy and cobwebs hanging from the ceiling above the window. Outside was quite noisy at night. We never got asked if we wanted to pay for breakfast or needed to book a table for a meal. So although its called a Grand Hotel it isnt quite that on the inside.
We stayed here for 2 nights, but had to move from our 1st room due to broken window and kettle. We moved next door which was okay, but the cleanliness ciuld have been better. Window sills were filthy and cobwebs hanging from the ceiling above the window. Outside was quite noisy at night. We never got asked if we wanted to pay for breakfast or needed to book a table for a meal. So although its called a Grand Hotel it isnt quite that on the inside.
2
Barbara
Nov 3, 2025
·
Stayed 1 night
Quick check in. Room 202 single occupancy. Decent size bathroom. Then down hill! Instant stench of smoke hits you as you open the door. Unable to open the window due to 3 large screws securing it shut. Proceed to go to the bar to get away from the stench to be told no internet connection to connect to via contactless for a drink. So goes over to the local town centre for a walk out. Gets back to the hotel to find the neighbouring room is having a rave. Music goes on for as long as I could bare, rang down the receptionist was helpful and did give the neighbour a knock. Music eventually turned off. I know this a budget one night stay. But if you have a window that does open. You’d expect to be able to use it. Also for a hotel/pub/resturant there has been a smoking ban for years. How can the domestics not smell it? Probably nose blind to the lack of fresh air coming through the window.
Quick check in. Room 202 single occupancy. Decent size bathroom. Then down hill! Instant stench of smoke hits you as you open the door. Unable to open the window due to 3 large screws securing it shut. Proceed to go to the bar to get away from the stench to be told no internet connection to connect to via contactless for a drink. So goes over to the local town centre for a walk out. Gets back to the hotel to find the neighbouring room is having a rave. Music goes on for as long as I could bare, rang down the receptionist was helpful and did give the neighbour a knock. Music eventually turned off. I know this a budget one night stay. But if you have a window that does open. You’d expect to be able to use it. Also for a hotel/pub/resturant there has been a smoking ban for years. How can the domestics not smell it? Probably nose blind to the lack of fresh air coming through the window.
4
Ashleigh
Nov 6, 2025
·
Stayed 3 nights
No Wi-Fi access throughout stay
No Wi-Fi access throughout stay
6
Paul
Nov 23, 2025
·
Stayed 1 night
The biggest challenge was the 'double' bed, it was a large single at best. Also the rooms were cold with inadequate hot water supplys.
The biggest challenge was the 'double' bed, it was a large single at best. Also the rooms were cold with inadequate hot water supplys.
4
Andrew
Dec 3, 2025
·
Stayed 1 night
Dirty dated room. Carpet absolutely filthy covered in stains . Shower just a dribble and unusable. Charge premium ptoces but brlow budget standard.
Dirty dated room. Carpet absolutely filthy covered in stains . Shower just a dribble and unusable. Charge premium ptoces but brlow budget standard.
6
John
Sep 6, 2024
·
Stayed 1 night
When we arrived at room,the tv didnt work, changed remote control 4 times, seemed like it was working, then it stopped again, in the end just left it,
When we arrived at room,the tv didnt work, changed remote control 4 times, seemed like it was working, then it stopped again, in the end just left it,
8
Jonghyun
Feb 7, 2024
·
Stayed 2 nights
It was conveniently located in the city centre and the room had everything I needed. It’s an alright hotel but there were some engineering works going on ao the lift was out of order and the room’s sound proofing was not good so you may hear some noises from others. But overall clean and comfy room so good for a short stay.
It was conveniently located in the city centre and the room had everything I needed. It’s an alright hotel but there were some engineering works going on ao the lift was out of order and the room’s sound proofing was not good so you may hear some noises from others. But overall clean and comfy room so good for a short stay.
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AI-generated summary based on recent guest reviews
Service
Service feedback is mixed: many guests highlight friendly, helpful staff and accommodating responses, but others report absent or overstretched staff, slow bar service, and check-in/out or access issues.
Related guest reviews
4
Geoffrey
Nov 9, 2025
·
Stayed 2 nights
Single room was like a sauna with window full open and fan going. No adjustment on the big radiator in the small room. As window had to be fully open (safety catch had been removed) it was very loud on a Saturday night until early hrs then the street cleaners start. Room grubby but cheap. Also when I returned from work at 2 in morning no one answered the call button so was locked out. Had to bang on the windows hard. On a plus note the breakfast was good
Single room was like a sauna with window full open and fan going. No adjustment on the big radiator in the small room. As window had to be fully open (safety catch had been removed) it was very loud on a Saturday night until early hrs then the street cleaners start. Room grubby but cheap. Also when I returned from work at 2 in morning no one answered the call button so was locked out. Had to bang on the windows hard. On a plus note the breakfast was good
4
Kath
Feb 17, 2024
·
Stayed 2 nights
Quite simply the hotel is not finished. Extremely inexperienced staff of which there was one sole person on duty when we tried to get entrance to the hotel in the evening and had to ring the hotel number itself to make contact and to eventually get in.
Quite simply the hotel is not finished. Extremely inexperienced staff of which there was one sole person on duty when we tried to get entrance to the hotel in the evening and had to ring the hotel number itself to make contact and to eventually get in.
10
James
Jan 30, 2024
·
Stayed 4 nights
Amazing! Felt so looked after, Anne and Irene are friendly, considerate and an asset to Best Western. Comfortable stay, there’s still some renovations taking place but didn’t affect the quality of our stay. The staff made us feel very welcome and we thoroughly enjoyed our stay, plenty to do, lots of easy to reach places - fabulous
Amazing! Felt so looked after, Anne and Irene are friendly, considerate and an asset to Best Western. Comfortable stay, there’s still some renovations taking place but didn’t affect the quality of our stay. The staff made us feel very welcome and we thoroughly enjoyed our stay, plenty to do, lots of easy to reach places - fabulous
10
Shane
May 9, 2024
·
Stayed 1 night
The staff are amazing
The staff are amazing
10
ROBERT
Mar 29, 2025
·
Stayed 1 night
We arrived to find we had been booked into double rooms with a double bed but had requested twin beds as we were a group of six elderly men! The reception staff went out of their way to accommodate us with this request, giving us alternative rooms. W also had a great breakfast here. The reception staff were professional, welcoming and went out of their way to facilitate our needs.
We arrived to find we had been booked into double rooms with a double bed but had requested twin beds as we were a group of six elderly men! The reception staff went out of their way to accommodate us with this request, giving us alternative rooms. W also had a great breakfast here. The reception staff were professional, welcoming and went out of their way to facilitate our needs.
10
Reena
Sep 14, 2025
·
Stayed 1 night
We had a lovely stay. Unfortunately our TV did not work but the reception staff member upgraded us to a suite and we had a lovely stay . The staff were very lovely at the bar and reception and worked really hard . Thank you . You were appreciated by us.
We had a lovely stay. Unfortunately our TV did not work but the reception staff member upgraded us to a suite and we had a lovely stay . The staff were very lovely at the bar and reception and worked really hard . Thank you . You were appreciated by us.
6
David
Jun 21, 2024
·
Stayed 3 nights
Having computer check, defeats the objective of personal and human service. Especially when they don’t work and there are no staff present and no way to contact anyone Bring back the human contact
Having computer check, defeats the objective of personal and human service. Especially when they don’t work and there are no staff present and no way to contact anyone Bring back the human contact
10
Sue
Jan 8, 2025
·
Stayed 1 night
Stayed one night as a solo traveller. Found it perfect. Very friendly, helpful staff. Very clean. Very safe. Very comfortable. Enjoyed my meal in the restaurant very much. Parking close by. Fantastic building.
Stayed one night as a solo traveller. Found it perfect. Very friendly, helpful staff. Very clean. Very safe. Very comfortable. Enjoyed my meal in the restaurant very much. Parking close by. Fantastic building.
6
Norman
Nov 3, 2024
·
Stayed 5 nights
Poor attitude to service,bar often closed,was better last visit.Not impressed.
Poor attitude to service,bar often closed,was better last visit.Not impressed.
4
Rollon
Dec 9, 2024
·
Stayed 1 night
Nobody was attending the reception desk on our arrival, we had to wait and finally found someone quite nonchalant by the bar. The room had been refurbished recently and presented well, despite the housekeeping not being their principal concern as we found some personal items from the previous occupant. The view from the room was quite concerning and the front of the hotel says it all about the cleanliness and the attention to details. The morning was a lot better with a warm welcoming lady attending the reception desk and looking after the breakfast buffet. This was well presented and of good quality.
Nobody was attending the reception desk on our arrival, we had to wait and finally found someone quite nonchalant by the bar. The room had been refurbished recently and presented well, despite the housekeeping not being their principal concern as we found some personal items from the previous occupant. The view from the room was quite concerning and the front of the hotel says it all about the cleanliness and the attention to details. The morning was a lot better with a warm welcoming lady attending the reception desk and looking after the breakfast buffet. This was well presented and of good quality.
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AI-generated summary based on recent guest reviews
Location
Central and convenient for trains, buses, shops and the marina, though some guests noticed street noise and occasional concerns about the immediate area. Overall, it suits travellers wanting easy access to town.
Related guest reviews
6
Norman
Aug 21, 2025
·
Stayed 7 nights
The Grand is very good for busses with several stops right outside the hotel.
The Grand is very good for busses with several stops right outside the hotel.
2
SHIRLEY
May 6, 2024
·
turned up after being assured there was disabled access only to find out it was a fire exit that was blocked up with tables and other furniture,the member of staff on didnt even know it was there,had a fight to get refund as could not get in and had to stay at travelodge which was an extra £30 from what we had paid for this room,area around was not looking safe and hard to fathom where parking was.
turned up after being assured there was disabled access only to find out it was a fire exit that was blocked up with tables and other furniture,the member of staff on didnt even know it was there,had a fight to get refund as could not get in and had to stay at travelodge which was an extra £30 from what we had paid for this room,area around was not looking safe and hard to fathom where parking was.
8
Paul
May 25, 2024
·
Stayed 2 nights
Very central and convenient
Very central and convenient
6
Christopher
Jan 9, 2025
·
Stayed 1 night
It is what it is. A hotel in the centre of Hartlepool. No frills, a bed and a shower. Clean but not new or stylish. Local vicinity doesn’t have much going on.
It is what it is. A hotel in the centre of Hartlepool. No frills, a bed and a shower. Clean but not new or stylish. Local vicinity doesn’t have much going on.
10
Paul
Mar 9, 2025
·
Stayed 1 night
Very close to the train station, the room was very big and the bathroom was massive, very deep bath and good size shower.
Very close to the train station, the room was very big and the bathroom was massive, very deep bath and good size shower.
6
Nichola
Aug 7, 2025
·
Stayed 2 nights
We stayed here for 2 nights, but had to move from our 1st room due to broken window and kettle. We moved next door which was okay, but the cleanliness ciuld have been better. Window sills were filthy and cobwebs hanging from the ceiling above the window. Outside was quite noisy at night. We never got asked if we wanted to pay for breakfast or needed to book a table for a meal. So although its called a Grand Hotel it isnt quite that on the inside.
We stayed here for 2 nights, but had to move from our 1st room due to broken window and kettle. We moved next door which was okay, but the cleanliness ciuld have been better. Window sills were filthy and cobwebs hanging from the ceiling above the window. Outside was quite noisy at night. We never got asked if we wanted to pay for breakfast or needed to book a table for a meal. So although its called a Grand Hotel it isnt quite that on the inside.
10
Irene
May 13, 2024
·
Stayed 1 night
Absolutely beautiful hotel !!! Hotel so lovely and very friendly and helpful , just been refinished and stunning hotel room absolutely massive !lush breakfast ! Ideal location for shops restaurants and pubs ! Beautiful Marina 5 mins drive Will definitely be going back and Would definitely recommend 100%
Absolutely beautiful hotel !!! Hotel so lovely and very friendly and helpful , just been refinished and stunning hotel room absolutely massive !lush breakfast ! Ideal location for shops restaurants and pubs ! Beautiful Marina 5 mins drive Will definitely be going back and Would definitely recommend 100%
10
Dawn
Jul 1, 2024
·
Stayed 2 nights
Myself and my husband stayed at the best western grand hotel to celebrate our Ruby wedding anniversary, the staff were so helpful, nothing was too much, we had a meal at the Mumbai restaurant, it was beautiful, we stayed in the Thurston suite, highly recommend this hotel ☺️, shopping centre two minute walk, the Hartlepool mariner museum is a five minute walk 👍
Myself and my husband stayed at the best western grand hotel to celebrate our Ruby wedding anniversary, the staff were so helpful, nothing was too much, we had a meal at the Mumbai restaurant, it was beautiful, we stayed in the Thurston suite, highly recommend this hotel ☺️, shopping centre two minute walk, the Hartlepool mariner museum is a five minute walk 👍
8
Steve
Jun 28, 2024
·
Stayed 1 night
Well located, staff very professional and helpful, room was excellent, no problems with check in and check out. Would definitely stay at this Hotel again.
Well located, staff very professional and helpful, room was excellent, no problems with check in and check out. Would definitely stay at this Hotel again.
8
Jonghyun
Feb 7, 2024
·
Stayed 2 nights
It was conveniently located in the city centre and the room had everything I needed. It’s an alright hotel but there were some engineering works going on ao the lift was out of order and the room’s sound proofing was not good so you may hear some noises from others. But overall clean and comfy room so good for a short stay.
It was conveniently located in the city centre and the room had everything I needed. It’s an alright hotel but there were some engineering works going on ao the lift was out of order and the room’s sound proofing was not good so you may hear some noises from others. But overall clean and comfy room so good for a short stay.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is widely praised, with several noting good options, although a few mention watery drinks or cold items. The on-site Mumbai restaurant earns consistent positive feedback.
Related guest reviews
8
Keith
Dec 27, 2024
·
Stayed 1 night
Very comfortable, adequate for my requirements. A great night's sleep. Would recommend and the basement restaurant Mumbai is very good.
Very comfortable, adequate for my requirements. A great night's sleep. Would recommend and the basement restaurant Mumbai is very good.
8
Bryan
Sep 21, 2025
·
Stayed 1 night
Lovely hotel, great location. It has a lovely bar and Indian restaurant underneath. The food was amazing!
Lovely hotel, great location. It has a lovely bar and Indian restaurant underneath. The food was amazing!
8
Paul
Jul 28, 2025
·
Stayed 2 nights
Love this hotel ,close to everything, breakfast is the best and service is great ,i had to cut my trip early due to health conditions but will be booking again.
Love this hotel ,close to everything, breakfast is the best and service is great ,i had to cut my trip early due to health conditions but will be booking again.
10
Paul
Apr 14, 2025
·
Stayed 1 night
Freindly staff, room was cozy had everything that was needed although bed was a little hard for my likeing but thats just personal choice,breakfast was probly best ive had in any hotel, hotel is close to local pubs,diners infact everything ,will definetly be using again.
Freindly staff, room was cozy had everything that was needed although bed was a little hard for my likeing but thats just personal choice,breakfast was probly best ive had in any hotel, hotel is close to local pubs,diners infact everything ,will definetly be using again.
6
richard kevin
May 12, 2025
·
Stayed 2 nights
Small room was clean but needs attention. Kettle has wiring problem . Sink taps drip . Shower doors don't close, no bed side table or shelf for specs or phone. Had a third floor room and lift wasn't working. Nowhere to hang towels Room wasn't made up for second night stay. Breakfast not included. limited parking. Plus point + had a very good Indian Restaurant in Cellar area.
Small room was clean but needs attention. Kettle has wiring problem . Sink taps drip . Shower doors don't close, no bed side table or shelf for specs or phone. Had a third floor room and lift wasn't working. Nowhere to hang towels Room wasn't made up for second night stay. Breakfast not included. limited parking. Plus point + had a very good Indian Restaurant in Cellar area.
10
ROBERT
Mar 29, 2025
·
Stayed 1 night
We arrived to find we had been booked into double rooms with a double bed but had requested twin beds as we were a group of six elderly men! The reception staff went out of their way to accommodate us with this request, giving us alternative rooms. W also had a great breakfast here. The reception staff were professional, welcoming and went out of their way to facilitate our needs.
We arrived to find we had been booked into double rooms with a double bed but had requested twin beds as we were a group of six elderly men! The reception staff went out of their way to accommodate us with this request, giving us alternative rooms. W also had a great breakfast here. The reception staff were professional, welcoming and went out of their way to facilitate our needs.
6
Mark
Aug 11, 2024
·
Stayed 1 night
Staff friendly and fairly attentive. Andy the bar man was great. Only negatives were due to any lack of identity/ uniform, it was sometimes hard to know who the staff actually were. Coffee/ Fruit juice at breakfast very watery!
Staff friendly and fairly attentive. Andy the bar man was great. Only negatives were due to any lack of identity/ uniform, it was sometimes hard to know who the staff actually were. Coffee/ Fruit juice at breakfast very watery!
10
Dawn
Jul 1, 2024
·
Stayed 2 nights
Myself and my husband stayed at the best western grand hotel to celebrate our Ruby wedding anniversary, the staff were so helpful, nothing was too much, we had a meal at the Mumbai restaurant, it was beautiful, we stayed in the Thurston suite, highly recommend this hotel ☺️, shopping centre two minute walk, the Hartlepool mariner museum is a five minute walk 👍
Myself and my husband stayed at the best western grand hotel to celebrate our Ruby wedding anniversary, the staff were so helpful, nothing was too much, we had a meal at the Mumbai restaurant, it was beautiful, we stayed in the Thurston suite, highly recommend this hotel ☺️, shopping centre two minute walk, the Hartlepool mariner museum is a five minute walk 👍
4
Karlie
Aug 3, 2024
·
Stayed 1 night
So basically we came in after getting married to be told we was in a normal bedroom but we ordered the suite. It got sorted in the end. Also the music from the bar kept me up quite late so don’t open your windows.. the bed was comfortable but the pillow was like rocks! The breakfast was ok I guess beans were cold. Then when we went to check out they tried to charge us again! So please double check and keep receipts
So basically we came in after getting married to be told we was in a normal bedroom but we ordered the suite. It got sorted in the end. Also the music from the bar kept me up quite late so don’t open your windows.. the bed was comfortable but the pillow was like rocks! The breakfast was ok I guess beans were cold. Then when we went to check out they tried to charge us again! So please double check and keep receipts
10
Ariel
Dec 7, 2024
·
Stayed 1 night
I really enjoyed my stay. The room was spacious and clean. The breakfast was good, they had a lot of options. Staff were all very friendly. I’d stay again.
I really enjoyed my stay. The room was spacious and clean. The breakfast was good, they had a lot of options. Staff were all very friendly. I’d stay again.
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AI-generated summary based on recent guest reviews
4
Matthew
3 weeks ago
·
Stayed 1 night
Very tired, the rooms are a good size but definitely needs a refurbishment and a dust in places!
Very tired, the rooms are a good size but definitely needs a refurbishment and a dust in places!
6
Richard
Sep 16, 2026
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Stayed 1 night
Trouble getting hot water late in the evening for a shower. Was ok in the morning.
Trouble getting hot water late in the evening for a shower. Was ok in the morning.
10
Paul
Sep 13, 2026
·
Stayed 1 night
Anther great room, spacious and clean.
Anther great room, spacious and clean.
4
Joanne
Sep 13, 2026
·
Stayed 1 night
the hotel is in a great location, only a few mins walk from the train station and shopping centre, however, ti is tired and looks old. The rooms are spacious but mine had peeling wallpaper, damp patches, broken lights and a TV that didn't work. The kettle was dirty with really bad limescale all over it. The bathroom was dirty and the hand soap dispenser was empty. It has a lot of potential, but it needs completely refurbishing and a deep clean. It was not worth £99! A £50 price mark would have made more sense.
the hotel is in a great location, only a few mins walk from the train station and shopping centre, however, ti is tired and looks old. The rooms are spacious but mine had peeling wallpaper, damp patches, broken lights and a TV that didn't work. The kettle was dirty with really bad limescale all over it. The bathroom was dirty and the hand soap dispenser was empty. It has a lot of potential, but it needs completely refurbishing and a deep clean. It was not worth £99! A £50 price mark would have made more sense.
2
Jude
Aug 18, 2026
·
Stayed 1 night
Outdated. Not clean either. Showers too hot hard to regulate. Staff lovely property quite literately a run down hovel
Outdated. Not clean either. Showers too hot hard to regulate. Staff lovely property quite literately a run down hovel
Property Policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 23:00
Before 11:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Best Western The Grand Hotel Hartlepool
Is parking available at the property?
Free self parking is available on-site.
What type of breakfast is offered and what are the serving hours?
Cooked-to-order breakfasts are served on weekdays from 7 AM to 9:30 AM and on weekends from 8 AM to 10 AM for a fee of approximately GBP 9.50 per person.
Are pets allowed at the property?
Pets are allowed with a fee of GBP 10.00 per pet, per night. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Specific details about accessible bathrooms and pool access features are not provided.
Where is the property located in relation to key landmarks?
The hotel is located in the heart of Hartlepool, within a 10-minute walk of Milll House Leisure Centre and Victoria Park, and 0.6 miles from Hartlepool Maritime Experience. The nearest major airport is Durham (Teesside International Airport), approximately 23.1 miles away.
What are the policies for guests staying with children?
Children are allowed at the property, and the minimum age for children to stay for free is not specified.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-21: 98.91594271751403USD
- 2026-10-22: 107.55141261227416USD
- 2026-10-23: 95.55502437874603USD
- 2026-10-24: 112.6447777741928USD
- 2026-10-25: 103.29262247103881USD
- 2026-10-26: 94.80038150234985USD
- 2026-10-27: 95.92743160382079USD
- 2026-10-28: 96.49378071764373USD
- 2026-10-29: 105.29963861327361USD
- 2026-10-30: 98.2982797765274USD
- 2026-10-31: 88.5532106017456USD
- 2026-11-01: 100.30063492710113USD
- 2026-11-02: 103.93718697347259USD
- 2026-11-03: 104.27779988342284USD
- 2026-11-04: 100.19043638024138USD
- 2026-11-05: 91.15416412152099USD
- 2026-11-06: 91.11408646025848USD
- 2026-11-07: 95.86264124459838USD
- 2026-11-08: 85.82456479476927USD
- 2026-11-09: 92.8972977487564USD
- 2026-11-10: 100.1529681876068USD
- 2026-11-11: 95.56464679431151USD
- 2026-11-12: 88.07862207881927USD
- 2026-11-13: 95.14134634721374USD
- 2026-11-14: 114.01533250078582USD
- 2026-11-15: 85.90132952483367USD
- 2026-11-16: 92.94739267938995USD
- 2026-11-17: 102.2942260399475USD
- 2026-11-18: 94.80073343726347USD
- 2026-11-19: 87.00669700211334USD
- 2026-11-20: 95.85262397522735USD
- 2026-11-21: 101.86344912187957USD
- 2026-11-22: 82.79911768270111USD
- 2026-11-23: 95.1914326940689USD
- 2026-11-24: 102.91533965984344USD
- 2026-11-25: 98.82798474044036USD
- 2026-11-26: 87.53606719866943USD
- 2026-11-27: 108.44530154157256USD
- 2026-11-28: 108.16480083162688USD
- 2026-11-29: 87.8983026463623USD
- 2026-11-30: 94.13954215610504USD
- 2026-12-01: 90.79351667282867USD
- 2026-12-02: 90.79351667282867USD
- 2026-12-03: 78.0806147064743USD
- 2026-12-04: 76.0169027080307USD
- 2026-12-05: 86.4408972501068USD
- 2026-12-06: 85.47393461544799USD
- 2026-12-07: 89.86183336731719USD
- 2026-12-08: 89.95199737543487USD
- 2026-12-09: 87.12691281834411USD
- 2026-12-10: 78.11067509836577USD
- 2026-12-11: 78.00047655150604USD
- 2026-12-12: 96.15196607872008USD
- 2026-12-13: 78.11067509836577USD
- 2026-12-14: 77.1188881766281USD
- 2026-12-15: 92.13593377388763USD
- 2026-12-16: 87.12691281834411USD
- 2026-12-17: 85.7644525947647USD
- 2026-12-18: 77.10887090725707USD
- 2026-12-19: 81.11608767169189USD
- 2026-12-20: 78.11067509836577USD
- 2026-12-21: 74.47768532002257USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- For details on Best Western's privacy policy, visit https://www.bestwestern.com/privacy.
- Fee for cooked-to-order breakfast: approximately GBP 9.50 per person
- Pet fee: GBP 10.00 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Non-Smoking Rooms
Dry Cleaning
Housekeeping
Banquet Facilities
Services
Dry Cleaning
Housekeeping
Banquet Facilities
Self Laundry
24-Hour Front Desk
Parking
Parking
General
Restaurant
Non-Smoking Rooms
Family Room
Snack Bar/Deli
Internet
Free Wi-Fi