Name: The Douglas Hotel
Address: 2 Grange Road, England, United Kingdom, Hartlepool, United Kingdom
Rating: 5.83

Guest reviews

5.8

Based on 535 verified reviews

Who stays here?

Business

44%

Couple

27%

Family

10%

Group

8%

Solo

8%

What guests think

AI-generated summary based on recent guest reviews

Across reviews of The Douglas Hotel, guests describe dirty, poorly maintained rooms, absent on-site staff with phone-based access, closed bar and restaurant, unreliable hot water, and cigarette smells, though a few found value, clean rooms, or a convenient location.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

2

Andy

20 Feb 2026

·

Stayed 1 night

Had to leave and book somewhere else. Room was cold, no heating, dirty, smelly. No hotel staff and didnt even get a key to the room. I am now chasing a refund. Do NOT stay at this hotel.

4

ANDY

11 Feb 2026

·

Stayed 1 night

The room was filthy, shower scalding and everything felt grimy. Did not feel safe.

2

Kelly

8 Jan 2026

·

Stayed 2 nights

The room was dirty, freezing cold with a broken blow heater. Bath room door falling apart, carpet dirty all round dissatisfyin.

10

Joshua

23 Dec 2025

·

Stayed 1 night

Amazing room

2

Michael

19 Dec 2025

·

Stayed 1 night

The room was dirty and smells cigarette. Number 6 door was playing music all night load. I would not book this place again. Very poor standards

2 Grange Road, England, United Kingdom

Location

A stay at The Douglas Hotel places you in the heart of Hartlepool, within a 10-minute walk of Milll House Leisure Centre and Victoria Park. This guesthouse is 26.7 mi (43 km) from North York Moors National Park and 0.8 mi (1.4 km) from Hartlepool Maritime Experience.

Milll House Leisure Centre(0.4 Miles)

Victoria Park(0.4 Miles)

Hartlepool Maritime Experience(0.8 Miles)

Museum of Hartlepool(0.9 Miles)

Ward Jackson Park(1 Miles)

Monkey Statue(1.3 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 22:00

Before 10:30

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Continental breakfasts are available daily from 7:00 AM to 9:00 AM for a fee of approximately GBP 10 for adults and children.

Check-in is from 3:00 PM until 10:00 PM, and check-out is by 10:30 AM. Early check-in and late check-out are available for a fee, subject to availability.

The property is located in the heart of Hartlepool, within a 10-minute walk of Milll House Leisure Centre (0.4 miles) and Victoria Park (0.4 miles). It is also 0.8 miles from Hartlepool Maritime Experience and 26.7 miles from North York Moors National Park.

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

The Douglas Hotel

Amenities

Property description

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