SCHLOSS Roxburghe, part of Destination by Hyatt

Excellent stay and facilities. The staff were all very welcoming and made us feel very much at at home.

Nice room (cottage rooms) good size, lounge with two bedrooms and en-suite, TV was a little confusing and the water pressure could have been better but overall very nice spot, good driving range / amenities on site and very close to Floors Castle The whiskey bar is well worth a visit, very knowledgeable staff!

When we arrived we were blown away with the setting of the hotel it has a very beautiful old woodland feel to it. Unfortunately the cottage that we had booked the tv did not work so we were promptly put into another one. We had originally booked a two bed cottage but were put into a one bed. The cottage was furnished really well but there was a layer of dust on most surfaces.The bed was firm but ok for us. The heating was very noisy and there were no instructions on how to use anything. We were given printed out pieces of paper on how to use the oven. The shower was quite cramped and leaked onto the floor. The terrace outside the cottage was nice but not at all private. I doubt that we will return here.

This is without a doubt the best hotel I have stayed at in my entire life. The level of customer service is second to none. The rooms are exceptional, the grounds are immaculate, the spa is beautiful, the outdoor pool is heated to a toasty 32C according to my watch. What an incredible stay. I find it really hard to find any faults. If I had to pick one fault. We had an 8:45pm dining time at Charlies on a Sunday night and I will admit that dinner took absolutely AGES! I think the poor staff were run off their feet and you could see how stressed out they were. The food was absolutely delicious. We did have one slightly pickier eater who would have loved a simple steak but there was none on the menu. I loved the food however. The clay pidgeon shooting experience was booked through the hotel and the man who took us was such a gentleman. We paid £120 for the experience and he was happy to share the shots between our group. I would absolutely do this again when we return. The golf course was immaculate and beautiful and everyone I had an encounter with was lovely. Even the local members on the course were happy to chat. We can't wait to return again in the summer.

The hotel was relaxing and the food excellent. The staff were great. They managed to get the balance right of being their and really helpful when needed but not in your face.