Name: Holiday Inn Ipswich by IHG
Address: London Road, Sproughton, Ipswich, England, United Kingdom, Sproughton, Suffolk, GB
Price range: US$66–US$249 per night
Rating: 7.98

What guests think

Across recent stays at Holiday Inn Ipswich by IHG, guests consistently praise the genuinely friendly, helpful staff, and many also enjoy the on-site pool, sauna and steam room as valuable extras during their visit.

Rooms and especially bathrooms are often small and feel dated, with recurring maintenance problems reported, including unreliable air conditioning and heating, plumbing faults, worn fixtures, and occasional noise. Breakfast is widely liked for choice and quality, though some found it expensive or inconsistently hot, and bar or restaurant service can be slow. Leisure facilities are generally appreciated but at times have cleanliness issues, temperature or timer limitations, capacity restrictions, or temporary closures. Expect warm hospitality and handy amenities, but uneven room condition.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Many guests appreciate the leisure club (pool, sauna, steam room, jacuzzi) and on-site parking. However, issues noted include occasional closures, lukewarm temperatures, cleanliness concerns, capacity limits, and there being no lift to the first floor.

Related guest reviews

10

JAIYEOLA

12 Jun 2025

·

Stayed 1 night

Sauna, Steam and pool were awesome

4

RABI

31 Mar 2024

·

Stayed 1 night

Spent extra money for Premium Room .Access to Swimming Pool, Sauna and Jacuzzi and Good food. Got a very small cramped Bathroom , Swimming Sauna and Jacuzzi closed. No offer of any sauce during meal. Recieved cold Pear crumble for desert. I feel sorry for working staff to hide lack of facilities and workforce due to lack of management forsite and investment.

10

Piotr

3 Feb 2025

·

Stayed 1 night

Quiet, clean, specious car park, acces to pool

10

Stephen

2 Apr 2024

·

Stayed 1 night

Good choice for base to Suffolk easy parking food good choice pool and sauna a bonus

4

matthew

10 Apr 2024

·

Stayed 2 nights

Really good customer service. Would have been a great stay except for two things. No lift to first floor, so if you have luggage , mobility or pram requirements and lots of mould above us in the shower. Did get an offer of an alt room the next day but who wants to move mid break?

10

Sharon

10 Oct 2025

·

Stayed 2 nights

The reception staff were lovely, making my little girl feel very welcome. The pool was a great bonus too.

8

Lynne

24 Mar 2025

·

Stayed 1 night

Good parking. Breakfast buffet available. Room was clean and comfortable.

4

Matthew

31 Mar 2024

·

Stayed 1 night

While the kitchen and dining area are in good shape, the rest of the facility is in poor shape. The halls look like cell blocks and the rooms are in dire shape. We had extensive mould all over the shower, a rotting bathroom door, smashed up walls and a worn out carpet. The pool had a layer of grime on the surface, crap on the bottom and the jacuzzi was frothing with oils and other filth. My advice: stay somewhere else!

2

Mutlu

3 Jun 2023

·

Stayed 2 nights

Staff disrespectful. I wanted to enter the pool. Every time I came, I was told that the limit is full. I paid too much money and chose the pool because it has a pool, but I could not use it once.

4

Robert

17 May 2024

·

Stayed 1 night

Have complained via email yet know one gets back to you. Staff walked into room without knocking while my partner was getting dressed!’ Tv was broken then even after being fixed the channels was not in any order! Hottub is on a timer once every 10min steam room had no steam and was luke warm at best!

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is generally acceptable with many clean rooms, but recurring problems include mould in bathrooms, stained or worn items, sticky or unwiped surfaces, and some housekeeping lapses.

Related guest reviews

10

clarence

21 Jul 2024

·

Stayed 2 nights

The hotel very clean staff are friendly and helpful breakfasts great excellent choice The pool made a nice end thanks to all

2

Paul

17 Dec 2025

·

Stayed 1 night

Tired room, aircon didn't work, loud noise from a pump or fan outside. Tiny bathroom. Sticky desk so not cleaned properly. Had a dog with us so had to have breakfast in the bar. However no table set up for us to eat at. Complained to reception but not interested. Won't be staying again.

2

Mike

11 Dec 2024

·

Stayed 1 night

Won't stay here again poor nights sleep everytime beds uncomfortable hairs all over the bathroom. Room.lit up like blackpool illuminations from the car park lights list goes on

4

matthew

10 Apr 2024

·

Stayed 2 nights

Really good customer service. Would have been a great stay except for two things. No lift to first floor, so if you have luggage , mobility or pram requirements and lots of mould above us in the shower. Did get an offer of an alt room the next day but who wants to move mid break?

8

Lynne

24 Mar 2025

·

Stayed 1 night

Good parking. Breakfast buffet available. Room was clean and comfortable.

8

Anthony

4 Jan 2025

·

Stayed 1 night

Helpful, friendly staff, spotless room with just a couple of signs of wear and tear. Beds were fine, tea/coffee facilities ok, breakfast choice and quality superb. In a busy location but totally quiet inside.

10

Krista

28 Apr 2024

·

Stayed 1 night

The room was in a nice quiet part of the hotel and although we didn’t use all of the facilities those on offer were exceptional. The breakfast was amazing and the staff very welcoming and helpful. The rooms were clean and well stocked with the usual tea and coffee and towels and shampoo and shower gel.

4

Matthew

31 Mar 2024

·

Stayed 1 night

While the kitchen and dining area are in good shape, the rest of the facility is in poor shape. The halls look like cell blocks and the rooms are in dire shape. We had extensive mould all over the shower, a rotting bathroom door, smashed up walls and a worn out carpet. The pool had a layer of grime on the surface, crap on the bottom and the jacuzzi was frothing with oils and other filth. My advice: stay somewhere else!

4

Julie

3 Oct 2023

·

Stayed 2 nights

Good breakfast, However had to change room as mattress was heavily stained,then 2nd morning housekeeper walked in @ 9.15 am, even though had a do not disturb label on door

10

Helen

13 Apr 2024

·

Stayed 1 night

Wonderful clean hotel, staff are so helpful, great food and a fantastic leisure complex

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Rooms

Rooms are often small with very compact bathrooms and dated decor. Comfort and maintenance are inconsistent, with reports of faulty or noisy air conditioning or heating, plumbing or TV issues, occasional noise, and mixed mattress comfort; some rooms are quiet and comfortable.

Related guest reviews

6

Steven

3 Apr 2025

·

Stayed 1 night

Nice hotel, comfortable room but bathroom was quite small and cramped. TV didn't work properly and this is something I often find in hotels. This isn't a budget hotel though so I would expect this not to happen. Most of the main channels were unwatchable. I went to reception to report but there was a queue so I didn't bother until I checked out.

4

Laura

31 Aug 2024

·

Stayed 1 night

The room was lovely and the shower was amazing. I tried using the air con but it didn't cool down the room much and it interfered with the tv. I was woken up late at night by trolleys being taken outside then woken up again at 7:30am by the same noise. The toilet was a nightmare to flush. I appreciated complimentary treats in the fridge.

2

Paul

17 Dec 2025

·

Stayed 1 night

Tired room, aircon didn't work, loud noise from a pump or fan outside. Tiny bathroom. Sticky desk so not cleaned properly. Had a dog with us so had to have breakfast in the bar. However no table set up for us to eat at. Complained to reception but not interested. Won't be staying again.

6

Timothy

23 Dec 2024

·

Stayed 2 nights

Small room, couldn't manoeuvre into the bathroom without knocking stuff off the shelf. Bedroom size nothing like the photos. Breakfast good, staff fine.

6

Jonathan

14 Jul 2024

·

Stayed 1 night

The property in general is good but the room needs improvement. The bed is too soft and the wheels on the bedframe makes it move. The shower is only half close and water spills out.

8

paul

31 Dec 2022

·

Stayed 3 nights

Great stay , staff friendly and helpful BUT the beds aren’t the best ,only a double ( I’m 6’3” ) and mattress too soft. Room gas all you need but v compact.

8

Barbara

17 Aug 2025

·

Stayed 6 nights

Expensive breakfast. Small room for a family room. No safe box in room. Overall clean and quiet.

6

Rehan

20 Jan 2025

·

Stayed 2 nights

Old rooms need renovation

2

Heather

31 Jul 2024

·

Stayed 3 nights

Dont book here! This was the worst hotel in our 3 week journey. The room was tiny. It was sold as sleeps 3 but was a very narrow double bed and a “couch” bed that was not a fold out couch bed it. It was literally a couch with ottoman that was hard as a rock. The bathroom was the size of an airplane bathroom, had to stand over the toilet to open the door. The hot tub was not hot and shutdown at 8pm. Pool didn’t even allow you to jump in. I️ get not diving but jumping? How r kids supposed to have fun? We had the largest room they offer and it was so tiny we could barely open 3 suitcases and walk through.

8

Ian

1 Jun 2024

·

Stayed 5 nights

Heating didn’t work. Otherwise great hotel. Breakfast is really good.

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Service

Service is widely praised as friendly, welcoming and helpful across teams. Downsides include slow bar or restaurant service, IT-related check-in/out delays or allocation errors, occasional rudeness, rooms not ready, and rare instances of staff entering rooms.

Related guest reviews

4

Emily

20 Dec 2022

·

Stayed 2 nights

I wish I took photos of the disgusting hallways, the smell of damp throughout was absolutely disgusting. I’m absolutely appalled, we left at mid night on the second night due to noise and just having had enough of the terrible hotel. We tried to use the jacuzzi and an elderly gentleman was in it for over an hour both times we tried so we gave up in the end. We rang through to reception to check in dining and bar times and this was between 8:15-8:45 and was told the bar was shut only to walk down two hours later to find it still open and no reception staff anywhere to be seen. Also upon checking in the receptionist was very aggregated that we had asked for a second key as me and my husband were Christmas shopping and running arrands so needed our own keys and I can quote the female member of staff said “make sure you don’t keep it people have been stealing them” with a snarky attitude.

4

Kim

16 May 2024

·

Stayed 1 night

Room was not ready at check in time. Had to wait over half hour which caused anxiety as we needed to get ready for an event. Good breakfast

4

Jason

1 Jul 2025

·

Stayed 2 nights

Not great. Got there to find out two rooms for two nights had been cancelled / it was reinstated but I had to pay to reinstate the rooms although I had paid via Hotels.com. I was given a room for a colleague who arrived the next day and when he went to his room someone was in it, so that room had been allocated to someone else. This again was sorted by a helpful person on the desk but I need to make sure I haven't been charged twice now and if so praying for it to be refunded.

6

Richard

19 Nov 2024

·

Stayed 1 night

There was not enough Staff attending the bar, everything seems slow due to a change in the IT system ?

10

Patrick

16 Mar 2024

·

Stayed 7 nights

Hotel staffs are very friendly and professional. Breakfast options are also very good. In my opinion, the essence of hospitality business is friendliness to guests. I stayed this hotel for 7 nights and I really liked the way hotel staffs are interacting with guest. Very professional. I travel a lot and stay many different kinds of hotels on business. I am a Hilton Diamond member in the U.S. so my standard is quite high. Having said that, I was very impressed with service, friendliness, and kindness of all hotel staff. I personally think this hotel is managed very well.

10

Kiera

13 Jul 2025

·

Stayed 1 night

We stayed over as we came to see Ed Sheeran at the football stadium. Upon check in, staff were amazing and welcoming. They had gift bags for people attending the concert as well as useful information on how to get there. Couldn’t fault them at all.

10

David

13 Jul 2025

·

Stayed 1 night

Staff were excellent and the breakfast was very nice. A little further away from Portman Road than I thought, but there were good transport options and the staff explained the best way and things worked out really well. A very friendly group of people working here from manager, to reception and bar. Thank you.

6

James

8 Jan 2024

·

Stayed 2 nights

The bar service was very slow, taking 20 mins to get served as only 1 bar staff. 5 of us went in restaurant at 6:30pm sat for 30 min before any orders were taken, there was only 10 people in there, then the food took 1.5hrs to come out, Food was good when we eventually got it. Had to go to other bar to get drinks and spent far more then expected on drinks as waited that long for food to come out. other customer complaining about the service and even a staff member called the customer rude for complaining ! Card payment machine didn't work either. Had a dressing table in room with no chair, handle fell off wardrobe when opened it. Breakfast was good apart from asking for the veggie option sausages, they came out raw on one side and hot on the other (Frozen microwave i assume) sent them back. I booked out 3 rooms for 2 nights for work and expected more from this hotel chain, basically lack of staff was the main cause

4

Robert

17 May 2024

·

Stayed 1 night

Have complained via email yet know one gets back to you. Staff walked into room without knocking while my partner was getting dressed!’ Tv was broken then even after being fixed the channels was not in any order! Hottub is on a timer once every 10min steam room had no steam and was luke warm at best!

10

Bruce

14 Jun 2025

·

Stayed 1 night

Only stayed one night but everything was great. Staff were helpful and friendly, room was very clean and comfortable, unfortunately had to leave before breakfast but ordered a pizza the night before which was delicious. Great hotel.

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Location

Location is convenient for Ipswich and local attractions, though a little out of town for some; taxis and transport are easy and many find it quiet. Several note it is not walking-close to Portman Road and a car can help.

Related guest reviews

10

Nicko

4 Feb 2025

·

Stayed 1 night

Friendly staff, quiet location

10

Simon

13 Aug 2024

·

Stayed 2 nights

Really enjoyed our stay. Very happy nice staff. Great room / breakfast & facilities. You need a car for this hotel. It's 10 minutes to everywhere so central.

8

graham

22 Jun 2025

·

Stayed 1 night

Stayed over for the boxing, about £10 in an Uber from the town centre. Lovely bar area and the breakfast was fantastic.

10

Jacqueline

13 Feb 2023

·

Stayed 1 night

Great stay all staff very friendly rooms were excellent and clean would recommend this hotel but not that near to PrtmannRoad as first thought

10

STEWART

14 Jan 2024

·

Stayed 1 night

Excellent location and hotel would definitely stay again

8

Home

20 Jan 2025

·

Stayed 1 night

Good price Convenient Bit out of town

8

TEMITOPE OLUWATOSIN

7 Mar 2024

·

Stayed 2 nights

I love the fact is centralised between the town center and the superstore center of the town. Their food is fantastic with emphasis on quality

10

Susan

15 May 2024

·

Stayed 1 night

Easy and convenient access for Ipswich

8

Rozlyn

19 Nov 2025

·

Stayed 1 night

Location perfect but bathroom flooded so needed room change then the toilet didn’t flush properly so think they have a general plumbing issue.

8

Carl

29 Dec 2022

·

Stayed 2 nights

Nice position good facilities and clean

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Dining

Breakfast is frequently praised for choice and taste, with strong gluten-free handling and some good dinners, though prices can feel high and items are occasionally cold or poorly labeled. A few reports mention inconsistent quality or slow replenishment.

Related guest reviews

10

Stephen

14 Feb 2023

·

Stayed 3 nights

Good value, very friendly staff, brilliant breakfast with amazing array of gluten free options! Pool decent enough etc.

8

Jane

12 Aug 2024

·

Stayed 1 night

I very much liked my allocated room as it had a bath in it which was a nice surprise I have a walk in shower at home.The swimming pool ,steam room, sauna, and jacuzzi, are all great and i used them all . I stayed at the holiday inn earlier in the month and really enjoyed the meal that i purchased. However this time i had to send vack a pizza i ordered as it was burtn underneat and i couldn't cut it or bite it . The manager was most helpful ,and he let me order something else , so i ordered the hand battered haddock and chips that i had so enjoyed on my previous visit . My room was so quiet and i had a good nights sleep there. Very comfortable bed , not fond of the pillows. I will bring my own that i am used to on my next stay, (new ones)then wash them when i get home. Over all a lovely hotel with lovely helpful staff, and great facilities . I usually stay on a Sunday ,and i wish a Sunday roast dinner was available . Dont like the starters that are on offer. Would love prawn cocktail ,or a liver pate with fresh crusty bread and salad ( not croutons). I look foward to my next visit. I enjoy the pool etc and the comfort of a lovely very clean room and a comfortable bed

10

Judy

20 Feb 2024

·

Stayed 2 nights

Staff friendly, nothing too much trouble. Nice swimming pool complex. Really great to have such a lovely gluten free breakfast and felt reassured about cross contamination. Separate toaster etc. 3 rd stay and would stay again.

10

Helene

5 Jul 2025

·

Stayed 1 night

Reception staff very helpful but nobody on reception when I was checking out. Some breakdast items cold but chef helpful cooking poached eggs . Carpets did not feel clean in bare feet otherwise room was clean

10

Veronica

8 Sept 2025

·

Stayed 2 nights

Goods value for money. Very good breakfast. Staff friendly and helpful. Bed very comfortable

8

Barbara

17 Aug 2025

·

Stayed 6 nights

Expensive breakfast. Small room for a family room. No safe box in room. Overall clean and quiet.

8

Anthony

4 Jan 2025

·

Stayed 1 night

Helpful, friendly staff, spotless room with just a couple of signs of wear and tear. Beds were fine, tea/coffee facilities ok, breakfast choice and quality superb. In a busy location but totally quiet inside.

8

Marlyn

6 Jan 2023

·

Stayed 19,362 nights

Hotel was ideally situated to all amenities. Only disappointment was the breakfast from Monday- Thursday the quality wasn't that great

10

Claire

18 Feb 2024

·

Stayed 2 nights

Good hotel, good stay . Excellent breakfast, loads of choice and really tasty. Hotel is a bit tired in places , eg bathroom sealant, paint on doors and shelves etc . But still perfectly fine. One thing I did have a problem with. The restaurant menu could be more clearer. I ordered colcannon mash . I expected potatoes and cabbage mash . There was pancetta in it ! I'm a vegetarian. I checked the menu after , no mention of meat and the 'v' 've' 'gf' symbols on the menu listing is tiny . It should be larger and clearer. Also if a dish has pork products in them (any meat really) it should be well labelled.

10

Bruce

14 Jun 2025

·

Stayed 1 night

Only stayed one night but everything was great. Staff were helpful and friendly, room was very clean and comfortable, unfortunately had to leave before breakfast but ordered a pizza the night before which was delicious. Great hotel.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$96
February	US$102
March	US$106
April	US$101
May	US$102
June	US$106
July	US$113
August	US$112
September	US$116
October	US$113
November	US$99
December	US$93

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $225	5 $136
6 $76	7 $157	8	9 $150	10 $122	11 $72	12 $94
13 $66	14 $135	15 $182	16 $150	17 $108	18 $89	19 $112
20 $69	21 $149	22 $153	23 $153	24 $105	25 $86	26 $137
27 $70	28 $141	29 $163	30 $177

Su	Mo	Tu	We	Th	Fr	Sa
				1 $95	2 $107	3 $190
4 $68	5 $153	6 $153	7 $147	8 $135	9 $95	10 $111
11 $71	12 $142	13 $167	14 $153	15 $114	16 $114	17 $122
18 $69	19 $139	20 $217	21 $185	22 $101	23 $98	24 $112
25 $69	26 $169	27 $167	28 $249	29 $104	30 $80	31 $98

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Monthly average prices

About this property

Location

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What guests think

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